2012 Dodge Journey Owner Complaints

CHECK ENGINE LIGHT ON. LOSS OF ENGINE POWER. AFTER TWO TIME TO THE SAME DEALER, SAME PROBLEM. TOOK CAR TO ANOTHER DEALER, FINALLY THE CORRECT REPAIR. DEFECTIVE CYLINDER HEAD. *TR

7/16/2012

MY FAMILY WAS IN THE VEHICLE (MY SON WAS 4 WEEKS OLD AT THE TIME, MY DAUGHTER 2) ON THE NEW YORK STATE THRUWAY AND THE VEHICLE STALLED OUT AT 65 MPH. MY HUSBAND WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AND RESTART THE VEHICLE. ABOUT 15 MILES LATER, IT HAPPENED AGAIN. WE EXITED THE HIGHWAY AND THE WARNING INDICATOR LIGHT ILLUMINATED. SHORTLY AFTER THAT, THE LOW FUEL LIGHT ILLUMINATED. IT'S HAPPEND TWO OTHER TIMES SINCE THAT FIRST INCIDENT. THE DEALERSHIP HAS TOLD ME THAT THEY CAN'T RECREATE THE INCIDENT AND THE CODES AREN'T ACTIVE SO THEY CAN'T VERIFY THE SCENARIO. CHRYSLER HAS TOLD ME THERE IS NOTHING THEY CAN DO. THE VEHICHLE IN UNPREDICTABLE, UNRELIABLE AND IN MY OPINION, UNSAFE. I DID A GOOGLE SEARCH ON THE ISSUE AND FOUND A FORUM INDICATING STALLING ISSUES WITH DODGE JOURNEYS DATING BACK TO 2008. THE RESPONSES FROM SERVICE PROFESSIONALS IS ASTOUNDING - EVERYTHING FROM IT BEING A RESULT OF THE VEHICLE JUST BEING WASHED TO KEY FOB DEPROGRAMMING. *TR

6/5/2013

BRAKES ON THE 2012 DODGE JOURNEY SQUEAKED AND APPEARED TO NOT WANT TO STOP PROPERLY. I TOOK VEHICLE IN FOR SERVICE AND WAS TOLD THAT IT WAS BREAK DUST THAT CAUSED THE PROBLEM. AFTER THE SQUEAKING GOT WORST, I TOOK IT BACK IN WAS TOLD THAT THEY REPLACED MY BRAKE PADS. HERE I AM 2 MONTHS LATER WITH THE SAME PROBLEM. IN ADDITION, THE VEHICLE HAS A SLOW TAKE OFF. WHEN TRYING TO OBTAIN SPEED THE VEHICLE STALLS BEFORE SPEED IS PICKED UP. NOW, I'M HAVING PROBLEMS WITH THE PASSENGER SEATBELT NOT GIVING A LIGHT SIGNAL NOR ALARMING SIGNAL THAT SEATBELT IS NOT ON. *TR

7/9/2012

I BOUGHT MY NEW DODGE JOURNEY ON THE 16TH OF JULY 2012. I LIVE APPROXIMATELY 40 MILES FROM THE DEALERSHIP WERE I BOUGHT MY JOURNEY. MOST OF MY DRIVING IS HIGHWAY SO I DIDN'T NOTICE THE ISSUE RIGHT AWAY. THE FIRST TIME I CAME TO A STOP WITH MY NEW VEHICLE THE BRAKES SHUDDERED LIKE THEY WERE GRABBING THEN LETTING GO AND GRABBING AGAIN, REALLY FAST. I RETURNED TO THE DEALERSHIP 4 DIFFERENT TIMES FOR THIS AND A TRANSMISSION SHUDDER WHICH THEY SAY CHRYSLER HAS NO FIX. IS THIS SOMETHING YOU HAVE SEEN FROM JOURNEYS BEFORE? THANKS FOR YOUR TIME. *TR

8/4/2012

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY SXT, EQUIPPED WITH A PARK SENSE MOPAR BACKING SYSTEM (PART NUMBER 82212465). THE CONTACT WAS IN REVERSE WHEN THE BACKING SYSTEM ALERTED THAT THERE WAS ANOTHER VEHICLE APPROACHING. THE CONTACT HEARD THE ALERT CHIME BUT STATED THAT THE ALARM NEEDED TO BE AMPLIFIED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,200 AND THE CURRENT MILEAGE WAS 3,600. UPDATED 09/19/12*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED BUT, NOT BUY THE DEALER. UPDATED 09/26/2012 *JS

8/8/2012

WHILE DRIVING THE CAR ON A BUSY ROAD IT SUDDENLY LOST POWER AND DIED WHILE DRIVING IT, HAD IT TOWED TO A DEALERSHIP AND IT WAS DISCOVERED THAT THE FUEL PUMP FUSE HAD BLOWN, THE CAR IS ONLY 1YR OLD. THE SECOND TIME WE WERE DRIVING DOWN A BUSY HIGH WAY AND THE SAME THING HAPPENED THIS TIME IT WAS DETERMINED THAT THE FUEL PUMP WAS BAD THE DEALER REPLACED IT, THERE HAVE BEEN A MULTITUDE OF PROBLEMS WITH THIS VEHICLE FROM THE AC NOT COMING ON TO THE RADIO/NAV SCREEN NOT COMING ON WHEN THE CAR IS STARTED. BRAKE PROBLEMS SEEMS TO BE THE NEXT THING THAT IS ROUGH ON THIS VEHICLE. *TR

12/11/2012

I WAS DRIVING AT 830PM AND HAD AT LEAST 120 MILES ON THE SAME ROAD AND SET THE CRUISE CONTROL TO 68MPH, THE LEGAL SPEED WAS 65MPH AND THERE WAS LIGHT TRAFFIC. AS MY CAR APPROACHED A SMALL HILLY INCLINE, IT FAILED TO MAINTAIN THE 68MPH, DROPPING TO 60MPH, AND THEN UPON REACHING "THE TOP" IT ACCELERATED RAPIDLY REACHING HIGH RPMS ROUGHLY 5500 6000 AND OVER COMPENSATING TO AS MUCH AS 77 BEFORE SLOWING DOWN TO THE PRESET SPEED. AFTER DOING THIS 3 MORE TIMES, I PULLED OVER TURNED OFF THE CAR AND STARTED IT UP, HOPING IT MAY JUST BE A QUICK FIX. IT ONCE AGAIN DID IT AND I REFRAINED FROM USING THE CRUISE CONTROL FOR THE REMAINDER OF MY TRIP. ON MY WAY BACK, I ONCE AGAIN TRIED THE CRUISE CONTROL AGAIN AND SAW THE SAME RESULTS. UPON RETURNING HOME I CALLED MY DEALER AND THEY TOLD ME THEY WOULD LOOK AT IT AT MY NEXT APPOINTMENT WHICH WAS 10 DAYS LATER. 2 DAYS PRIOR TO ME BRINGING IN THE CAR, I TRIED IT FOR A THIRD TIME, THIS TIME SET AT 45MPH, SAME AS LEGAL SPEED LIMIT, WHILE CONTINUING UP FROM A PARKWAY ONTO A BRIDGE ENTRANCE, THE CAR DID IT AGAIN AND NEARLY SENT ME FLYING INTO THE BACK OF A TRUCK BUT I WAS ABLE TO BREAK FAST ENOUGH TO SLOW DOWN AND DO A MINOR SWERVE WITHIN MY LANE TO AVOID IT. THIS WAS IMMEDIATELY FOLLOWED BY A LOW ENGINE COOLANT WARNING AND I PULLED OVER AS SOON AS POSSIBLE. THE COOLANT RESERVOIR WAS WELL ABOVE THE MINIMUM LEVEL, HOWEVER HAD ORANGE COOLANT ON TOP OF IT. I CLEANED UP WHAT I COULD AND DID BELOW SPEED LIMIT HOME. THIS WAS MY SECOND ISSUE WITH THE COOLANT WARNING, AT 1150 MILES I BROUGHT IT IN AND THE DEALER FOUND NO CODES THAT IT EVEN OCCURRED AND THEREFORE DID NOT FIX A THING. UPON DROPPING OFF MY VEHICLE, THEY DID NOT SEEM AT ALL CONCERNED AND THOUGHT I WAS MAKING IT UP. I DO NOT FEEL SAFE IN MY OWN CAR. *JS

5/14/2012

BRAND NEW VEHICLE AND THE TRANSMISSION SHUTTERS WHEN SHIFTING GEARS. I TOOK IT TO ONE DEALERSHIP AND THEY SAID THEY "RESET" THE COMPUTER CHIP AND THAT SHOULD FIX THE PROBLEM.... IT DIDN'T!! I TOOK IT TO ANOTHER DEALERSHIP AND I WAS TOLD THAT THIS IS "NORMAL". WHAT!!!!!!!!! HOW CAN THAT BE NORMAL FOR ANY VEHICLE. THE SERVICE DIRECTOR TOLD ME THAT MOST PEOPLE DON'T FEEL IT UNTIL 3000-3500 MILES. ARE YOU KIDDING ME!!!!!!!! NOW I'M WAITING TO HEAR FROM CHRYSLER TO SEE WHAT CAN BE DONE! *TR

6/25/2012

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, HE CRASHED INTO A VEHICLE EXITING AN ALLEYWAY. THE AIR BAGS DID NOT DEPLOY AND THREE PASSENGERS WERE INJURED. THE VEHICLE WAS TOWED TO THE DEALER AND WAS NOT REPAIRED. THE AIR BAG FAILURE HAD NOT BEEN INSPECTED. THE FAILURE AND CURRENT MILEAGES WERE 2,000. THE VIN WAS UNAVAILABLE.

5/11/2012

I WAS TRAVELING IN THE SLOW LANE OF ROUTE 2, WHEN ANOTHER CAR CRASHED INTO THE SIDE OF ME. CAR HIT DIRECTLY IN DRIVERS DOOR. THE SIDE OF THE CAR WAS DAMAGED BADLY, TO THE POINT WHERE THE DOORS WERE NOT ABLE TO BE OPENED. I HAD TO BE REMOVED OUT OF THE PASSENGER SIDE OF VEHICLE. I WAS TRANSPORTED TO THE HOSPITAL WITH BRUISES AND PAIN TO THE LEFT SIDE OF MY BODY. I BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY SYSTEMS. NONE OF THE AIR BAGS DEPLOYED IN THE CAR. THE SIDE IMPACT BAGS DID NOT DEPLOY. I HIT MY HEAD HARD ON THE DRIVER DOOR. WHY WOULD THESE SAFETY SYSTEMS NOT WORK? *TR

5/18/2013

MY DAUGHTER WAS DRIVING THE CAR WHEN THE ABS LIGHT LIT UP AND NEVER TURNED OFF. THEN THE ADD SERVICE LIGHT CAME ON. THE CAR BARELY STOPS LIKE THE BRAKES ARE JUST GIVEN OUT. MIND YOU THERE IS LESS THAN 30K MILES ON IT.

6/2/2015

I DROVE MY VEHICLE FOR ABOUT 30 MILES, UPON ARRIVING HOME AND REMOVING MY CHILDREN FROM THE CAR I SMELT SOMETHING BURNING. I COULDN'T LOCATE WHERE THE SMELL WAS COMING FROM AND JUST DECIDED TO KEEP AN EYE ON IT. ON THE 21ST OF JULY AGAIN AFTER DRIVING A DECENT AMOUNT, MAYBE 25 MILES, AND REMOVING MY CHILDREN FROM THE CAR I SMELT BURNING. WHEN GOING TO THE PASSANGER SIDE OF MY VEHICLE THE SMELL WAS STRONGER, AT THAT TIME I NOTICED SMOKE COMING FROM MY REAR PASSANGER TIRE AREA. I HAVE TAKEN MY VEHICLE TO TWO SEPERATE MECHANICS, INCLUDING THE DEALERSHIP WHERE I PURCHASED MY CAR AND HAVE BEEN TOLD DIFFERENT THINGS AS TO WHAT EXACTLY IS WRONG. I ALSO HAPPEN TO BE 4 DAYS AWAY FROM MY WARRANTY EXPIRING AND HAVE A FEELING THAT MAY BE CAUSING THE DIFFERENCE IN DIAGNOSIS. I HAVE SPOKEN WITH CHRYSLER DIRECTLY AND ALSO HAVE BEEN TOLD THAT MY WARRANTY WILL NOT COVER ANYTHING IF THE DEALERSHIP DOES NOT FIGURE OUT THE ISSUE BY TUESDAY (THE 28TH AND LAST VALID DAY OF MY WARRANTY) EVEN THOUGH THE COMPLAINT AND DIAGNOSIS HAD BEEN MADE TODAY. I HAVE BEEN AWARE OF A RECALL ON OTHER 2012 DODGE JOURNEY'S BUT ACCORDING TO VARIOUS RECALL INFORMATION SITES MY VEHICLE DOES NOT FALL IN THE MANUFACTURING DATE RANGE WHICH I DO NOT BELIEVE SHOULD BE EXCLUDED SINCE IT IS HAVING THE SAME ISSUES AS WHAT THE RECALL WAS PUT OUT FOR. BETWEEN BOTH MECHANICS I HAVE BEEN TOLD BRAKE PADS NEED REPLACED, ROTORS NEED RESURFACED AND/OR REPLACED, AND ONE OF THE MECHANICS EXPRESSED THAT THERE WAS EITHER A CALIPER ISSUE OR BRAKE LINE ISSUE WHICH WOULD BE CAUSING THE BURNING AND SMOKING (MY VEHICLE IS ONLY 3 YEARS OLD AND ONLY HAS 24K MILES ON IT.) DODGE HAS REFUSED TO ACKNOWLEDGE THIS ISSUE WHICH IS COVERED BY MY WARRANTY AND THE WARRANTY WILL NOT PAY FOR THE REPLACEMENT UNLESS DODGE SAYS THE CALIPER/BRAKE LINE HAS AN ISSUE.

7/24/2015

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/15/2015

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING). THE DEALER WAS NOT ABLE TO SUPPLY THE PARTS TO RECEIVE THE RECALL REPAIRS FOR MONTHS. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS ALSO UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PART TO THE DEALER TO RECEIVE THE RECALL REPAIR. PARTS DISTRIBUTION DISCONNECT. PARTS DISTRIBUTION DISCONNECT.

12/28/2015

I PURCHASED THE VEHICLE ON JUNE 15,2012. UNEXPECTEDLY, ON SEPTEMBER 22, 2012 MY VEHICLE LOST CONTROL AT THE LOCATION I 287NB EXIT 41A PARSIPPANY RAMP ONTO 80 E TRAFFIC THEN MY VEHICLE LOST CONTROL AND SLAMMED ONTO THE GUARD RAIL REPEATEDLY. I IMMEDIATELY NOTIFIED JOHN JOHNSON OF THE INCIDENT AND I PLEADED FOR THEM TO SEND ME A TOW TRUCK BECAUSE OF MY 100,000 MI WARRANTY. FURTHER, I CONTACTED THE MANUFACTURERS CHRYSLER GROUP AND EXPLAINED THE SITUATION. EVENTUALLY, BECAUSE OF THE ACCIDENT CAUSE AND EFFECT THEY TOOK THE VEHICLE AND SEND FOR A CONTRACTOR INSPECTOR FROM PENNSYLVANIA TO INSPECT THE CAR. AFTER THE INSPECTION, THE CONTRACTOR CONTACTED ME AND TOLD ME HE IS SENDING IN THE REPORT TO CHRYSLER AND WAIT A WEEK BEFORE CONTACTING THEM FOR A COPY OF THE REPORT. MOREOVER, I FOLLOWED UP, AND CHRYSLER COULD NOT TELL ME WHO WAS HANDLING MY CASE. FINALLY, AFTER PURSUING MY CASE SOMEONE TOLD ME THAT MY VEHICLE CASE FILE WAS CLOSED AND SENT TO THE LEGAL DEPARTMENT BECAUSE IT WAS DETERMINED THAT MY VEHICLE STEERING WHEEL WENT OUT. FURTHER, I WAS TOLD THAT SOMEONE WOULD BE IN CONTACT WITH ME SHORTLY. NO ONE CONTACTED ME AND SEVERAL WEEKS PASSED AND I STILL DIDN'T HEAR ANYTHING FROM THE CHRYSLER GROUP. I TRIED AGAIN UNTIL I GOT AN ANSWER AND I WAS TOLD TO EXPECT A LETTER AND NO FURTHER INFORMATION WAS PROVIDED. EVENTUALLY, AFTER A LONG WAIT, I RECEIVED A LETTER THAT STATED THAT MY CLAIM IS DENIED AND THAT THE INSPECTOR DID NOT FIND ANY MANUFACTURING DEFECT THAT CAUSED THE ACCIDENT. I ASKED FOR A COPY OF THE REPORT AND CHRYSLER REFUSE TO PROVIDE ME WITH THE INSPECTION REPORT THAT GATHERED INFORMATION FROM THE VEHICLE IMAGING ONBOARD COMPUTER SYSTEMS. ADDITIONALLY, I AM STILL WITHOUT MY CAR OR A CAR. MY FAMILY AND I HAVE HAD PAIN AND SUFFERING AND HARDSHIP OVER THIS ORDEAL. AND I AM STILL MAKING MONTHLY PAYMENTS FOR A CAR I DON'T HAVE OR DRIVE. CAN YOU PLEASE HELP ME? *TR

1/2/2013

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY SE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 TO 25 MPH, THE VEHICLE SPUN OUT OF CONTROL WITHOUT ANY WARNING. THE VEHICLE STOPPED AFTER IT CRASHED INTO THE GUARD RAIL. THE CONTACT DID NOT RECEIVE ANY INJURIES. THE POLICE WERE CONTACTED AND A REPORT WAS AVAILABLE. THE VEHICLE WAS LATER TOWED TO A DEALER. THE MANUFACTURER WAS CONTACTED AND THEY INFORMED HER THAT AN INVESTIGATOR WOULD COME OUT AND DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED PENDING THE INVESTIGATION. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 3,000.

2/19/2013

WHILE DRIVING THE CAR ON A BUSY ROAD IT SUDDENLY LOST POWER AND DIED WHILE DRIVING IT, HAD IT TOWED TO A DEALERSHIP AND IT WAS DISCOVERED THAT THE FUEL PUMP FUSE HAD BLOWN, THE CAR IS ONLY 1YR OLD. THE SECOND TIME WE WERE DRIVING DOWN A BUSY HIGH WAY AND THE SAME THING HAPPENED THIS TIME IT WAS DETERMINED THAT THE FUEL PUMP WAS BAD THE DEALER REPLACED IT, THERE HAVE BEEN A MULTITUDE OF PROBLEMS WITH THIS VEHICLE FROM THE AC NOT COMING ON TO THE RADIO/NAV SCREEN NOT COMING ON WHEN THE CAR IS STARTED. BRAKE PROBLEMS SEEMS TO BE THE NEXT THING THAT IS ROUGH ON THIS VEHICLE. *TR

12/11/2012

MY FAMILY WAS IN THE VEHICLE (MY SON WAS 4 WEEKS OLD AT THE TIME, MY DAUGHTER 2) ON THE NEW YORK STATE THRUWAY AND THE VEHICLE STALLED OUT AT 65 MPH. MY HUSBAND WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AND RESTART THE VEHICLE. ABOUT 15 MILES LATER, IT HAPPENED AGAIN. WE EXITED THE HIGHWAY AND THE WARNING INDICATOR LIGHT ILLUMINATED. SHORTLY AFTER THAT, THE LOW FUEL LIGHT ILLUMINATED. IT'S HAPPEND TWO OTHER TIMES SINCE THAT FIRST INCIDENT. THE DEALERSHIP HAS TOLD ME THAT THEY CAN'T RECREATE THE INCIDENT AND THE CODES AREN'T ACTIVE SO THEY CAN'T VERIFY THE SCENARIO. CHRYSLER HAS TOLD ME THERE IS NOTHING THEY CAN DO. THE VEHICHLE IN UNPREDICTABLE, UNRELIABLE AND IN MY OPINION, UNSAFE. I DID A GOOGLE SEARCH ON THE ISSUE AND FOUND A FORUM INDICATING STALLING ISSUES WITH DODGE JOURNEYS DATING BACK TO 2008. THE RESPONSES FROM SERVICE PROFESSIONALS IS ASTOUNDING - EVERYTHING FROM IT BEING A RESULT OF THE VEHICLE JUST BEING WASHED TO KEY FOB DEPROGRAMMING. *TR

6/5/2013

I PURCHASED THE VEHICLE ON JUNE 15,2012. UNEXPECTEDLY, ON SEPTEMBER 22, 2012 MY VEHICLE LOST CONTROL AT THE LOCATION I 287NB EXIT 41A PARSIPPANY RAMP ONTO 80 E TRAFFIC THEN MY VEHICLE LOST CONTROL AND SLAMMED ONTO THE GUARD RAIL REPEATEDLY. I IMMEDIATELY NOTIFIED JOHN JOHNSON OF THE INCIDENT AND I PLEADED FOR THEM TO SEND ME A TOW TRUCK BECAUSE OF MY 100,000 MI WARRANTY. FURTHER, I CONTACTED THE MANUFACTURERS CHRYSLER GROUP AND EXPLAINED THE SITUATION. EVENTUALLY, BECAUSE OF THE ACCIDENT CAUSE AND EFFECT THEY TOOK THE VEHICLE AND SEND FOR A CONTRACTOR INSPECTOR FROM PENNSYLVANIA TO INSPECT THE CAR. AFTER THE INSPECTION, THE CONTRACTOR CONTACTED ME AND TOLD ME HE IS SENDING IN THE REPORT TO CHRYSLER AND WAIT A WEEK BEFORE CONTACTING THEM FOR A COPY OF THE REPORT. MOREOVER, I FOLLOWED UP, AND CHRYSLER COULD NOT TELL ME WHO WAS HANDLING MY CASE. FINALLY, AFTER PURSUING MY CASE SOMEONE TOLD ME THAT MY VEHICLE CASE FILE WAS CLOSED AND SENT TO THE LEGAL DEPARTMENT BECAUSE IT WAS DETERMINED THAT MY VEHICLE STEERING WHEEL WENT OUT. FURTHER, I WAS TOLD THAT SOMEONE WOULD BE IN CONTACT WITH ME SHORTLY. NO ONE CONTACTED ME AND SEVERAL WEEKS PASSED AND I STILL DIDN'T HEAR ANYTHING FROM THE CHRYSLER GROUP. I TRIED AGAIN UNTIL I GOT AN ANSWER AND I WAS TOLD TO EXPECT A LETTER AND NO FURTHER INFORMATION WAS PROVIDED. EVENTUALLY, AFTER A LONG WAIT, I RECEIVED A LETTER THAT STATED THAT MY CLAIM IS DENIED AND THAT THE INSPECTOR DID NOT FIND ANY MANUFACTURING DEFECT THAT CAUSED THE ACCIDENT. I ASKED FOR A COPY OF THE REPORT AND CHRYSLER REFUSE TO PROVIDE ME WITH THE INSPECTION REPORT THAT GATHERED INFORMATION FROM THE VEHICLE IMAGING ONBOARD COMPUTER SYSTEMS. ADDITIONALLY, I AM STILL WITHOUT MY CAR OR A CAR. MY FAMILY AND I HAVE HAD PAIN AND SUFFERING AND HARDSHIP OVER THIS ORDEAL. AND I AM STILL MAKING MONTHLY PAYMENTS FOR A CAR I DON'T HAVE OR DRIVE. CAN YOU PLEASE HELP ME? *TR

1/2/2013

WE PURCHASED A NEW 2012 JOURNEY IN MARCH 2012 FROM ARE LOCAL DODGE DEALER...BOUGHT A NEW VEHICLE BECAUSE WE DID NOT WANT TO BE SHELLING OUT MONEY FOR REPAIRS....HAVE BEEN A DODGE CUSTOMER FOR SOME 20 YRS... ALL IN ALL..I LOVE MY JOURNEY...CAN'T SAY THE SAME FOR THE DEALER OR CHRYSLER.. IN MARCH OF 2013 AT ABOUT 12,500 MY MECHANIC SUGGESTED I MIGHT WANT TO GET ALIGNMENT CHECKED OUT BECAUSE THE FRONT TIRES WERE WEARING ABNORMALLY...I TRIED TO CALL THE DEALER ABOUT THE WARRANTY TO SEE IF THIS WAS COVERED...THEY NEVER CALLED ME BACK....ON 6/15/13 AT ABOUT 13,000...I WENT BACK TO MY GUY...HE INFORMED ME THAT THE FRONT TIRES WERE INDEED BALD ALREADY, AND SUGGESTED I GO TO THE DEALER TO SEE WHAT THEY COULD DO....I WAS GREETING BY A VERY SMUG, COCKY AND RUDE SERVICE MANAGER NAMED JOHN.....HE TOLD ME CHRYSLER DOES NOT STAND BEHIND THE TIRES OR THE ALIGNMENT.....REALLY JOHN???? EVEN AT 13000 YOU DON'T SEE A POSSIBLE PROBLEM ?? WHAT DID I PAY 26,000 $ FOR ?? AT THIS POINT JOHN AND I EXCHANGED SOME WORDS AND HE SAID YOU TOO.....ENDED UP HAVING MY GUY TAKE CARE OF THIS...600 $ LATER, AND FEELING MUCH SAFER, I NOW HAVE TWO NEW TIRES ON THE FRONT, FIXED THE ALIGNMENT AND ALSO PUT IN TWO FRONT CAMBERTS. WHICH HE THOUGHT WERE DEFECTIVE FROM THE FACTORY KNOWING THE CAR HAS NOT BEEN HIT.. ALSO HAVE NOTICED THE WHEN DRIVING AT LOWER SPEEDS (10-30) THAT IT SEEMS LIKE THE ACCELERATION SEEMS TO STRUGGLE OR WANTS TO SKIP AT TIMES....I HAVE SEEN THIS ISSUE MENTIONED BEFORE. WHILE MY ISSUES DO NOT COMPARE TO SOME OF THESE OTHERS ON HERE....AN ISSUE STILL THE SAME THAT COST ME 600 $ AND AN ISSUE THAT WILL LEAD ME TO ANOTHER DEALER WHEN THE TIME COMES !!!!!! *TR

6/13/2013

I PURCHASED THE VEHICLE ON JUNE 15,2012. UNEXPECTEDLY, ON SEPTEMBER 22, 2012 MY VEHICLE LOST CONTROL AT THE LOCATION I 287NB EXIT 41A PARSIPPANY RAMP ONTO 80 E TRAFFIC THEN MY VEHICLE LOST CONTROL AND SLAMMED ONTO THE GUARD RAIL REPEATEDLY. I IMMEDIATELY NOTIFIED JOHN JOHNSON OF THE INCIDENT AND I PLEADED FOR THEM TO SEND ME A TOW TRUCK BECAUSE OF MY 100,000 MI WARRANTY. FURTHER, I CONTACTED THE MANUFACTURERS CHRYSLER GROUP AND EXPLAINED THE SITUATION. EVENTUALLY, BECAUSE OF THE ACCIDENT CAUSE AND EFFECT THEY TOOK THE VEHICLE AND SEND FOR A CONTRACTOR INSPECTOR FROM PENNSYLVANIA TO INSPECT THE CAR. AFTER THE INSPECTION, THE CONTRACTOR CONTACTED ME AND TOLD ME HE IS SENDING IN THE REPORT TO CHRYSLER AND WAIT A WEEK BEFORE CONTACTING THEM FOR A COPY OF THE REPORT. MOREOVER, I FOLLOWED UP, AND CHRYSLER COULD NOT TELL ME WHO WAS HANDLING MY CASE. FINALLY, AFTER PURSUING MY CASE SOMEONE TOLD ME THAT MY VEHICLE CASE FILE WAS CLOSED AND SENT TO THE LEGAL DEPARTMENT BECAUSE IT WAS DETERMINED THAT MY VEHICLE STEERING WHEEL WENT OUT. FURTHER, I WAS TOLD THAT SOMEONE WOULD BE IN CONTACT WITH ME SHORTLY. NO ONE CONTACTED ME AND SEVERAL WEEKS PASSED AND I STILL DIDN'T HEAR ANYTHING FROM THE CHRYSLER GROUP. I TRIED AGAIN UNTIL I GOT AN ANSWER AND I WAS TOLD TO EXPECT A LETTER AND NO FURTHER INFORMATION WAS PROVIDED. EVENTUALLY, AFTER A LONG WAIT, I RECEIVED A LETTER THAT STATED THAT MY CLAIM IS DENIED AND THAT THE INSPECTOR DID NOT FIND ANY MANUFACTURING DEFECT THAT CAUSED THE ACCIDENT. I ASKED FOR A COPY OF THE REPORT AND CHRYSLER REFUSE TO PROVIDE ME WITH THE INSPECTION REPORT THAT GATHERED INFORMATION FROM THE VEHICLE IMAGING ONBOARD COMPUTER SYSTEMS. ADDITIONALLY, I AM STILL WITHOUT MY CAR OR A CAR. MY FAMILY AND I HAVE HAD PAIN AND SUFFERING AND HARDSHIP OVER THIS ORDEAL. AND I AM STILL MAKING MONTHLY PAYMENTS FOR A CAR I DON'T HAVE OR DRIVE. CAN YOU PLEASE HELP ME? *TR

1/2/2013

HAVE HAD MY DODGE PURCHASED NEW FOR A LITTLE LESS THAN ONE YEAR. AT AROUND 20,000 MILES I NOTICED THE TIRES SEEMED TO BE WEARING EXCESSIVELY WHICH I THOUGHT WAS STRANGE WITH NEW TIRES. I REQUESTED AT MY NEXT OIL CHANGE TO HAVE THEM ROTATED TO SEE IF THAT WOULD HELP. NEVER PAID IT MUCH MORE ATTENTION UNTIL MY TRACTION LIGHT KEPT COMING ON WHEN DRIVING IN REGULAR WEATHER CONDITIONS IN ADDITION TO WET CONDITIONS. I CONTACTED THE DEALER HAD MY CAR INSPECTED. THE SUSPENSION AND ALIGNMENT SEEMED TO BE FINE THERE WAS NO EXPLANATION WHY MY TIRES AT THAT POINT 28,000 WERE BALLED AND DOWN TO THE TREAD INDICATORS ON ALL FOUR TIRES. THE DEALERSHIP CONTACTED KUMHO WHO ADVISED I DID NOT HAVE A WARRANTY FOR REGULAR TREAD WEAR AND DODGE STATES THEY HAVE NOTHING TO DO WITH THE TIRES THE WARRANTY IS THROUGH KUMHO. WELL WOULD YOU EXPECT TO HAVE AN UNSAFE VEHICLE TO DRIVE BECAUSE OF NO TREAD BEING LEFT AT 28,000 MILES? I WOULD NOT UNTIL I CONTACTED KUMHO TO DISCUSS MYSELF AND WERE ADVISED THAT THE TIRES ARE MADE OUT OF A COMPOUND THAT IS NOT MEANT TO LAST THAT LONG AND ARE NOT OF THE SAME MATERIAL AS YOU WOULD BUY A NEW SET OF TIRES OF THE SAME BRAND AND SIZE FROM A TIRE DEALERSHIP DIRECTLY. THEY MAKE THE TIRES TO THE MANUFACTURER SPECIFICATIONS AND THEY ARE NOT MEANT TO LAST SO BALLED TIRES AT 20,000 MILES IS ACCEPTABLE AND SAFE FOR NEW DODGE JOURNEY OWNERS! WHEN I AM IN AN ACCIDENT WITH MY FAMILY BECAUSE OF THESE TIRES BEING MADE OUT OF A COMPOUND THAT IS ONLY MEANT TO LAST A FEW MILES THEN SOMEONE WILL HERE ME THEN I AM SURE! BAD BUSINESS MOVE TO MAKE INFERIOR TIRES TO PUT ON NEW VEHICLES AND THEN POINT THE FINGERS AT EACHOTHER AND NO ONE IS RESPONSIBLE! SAD! *TR

5/17/2013

I WAS DRIVING AT 830PM AND HAD AT LEAST 120 MILES ON THE SAME ROAD AND SET THE CRUISE CONTROL TO 68MPH, THE LEGAL SPEED WAS 65MPH AND THERE WAS LIGHT TRAFFIC. AS MY CAR APPROACHED A SMALL HILLY INCLINE, IT FAILED TO MAINTAIN THE 68MPH, DROPPING TO 60MPH, AND THEN UPON REACHING "THE TOP" IT ACCELERATED RAPIDLY REACHING HIGH RPMS ROUGHLY 5500 6000 AND OVER COMPENSATING TO AS MUCH AS 77 BEFORE SLOWING DOWN TO THE PRESET SPEED. AFTER DOING THIS 3 MORE TIMES, I PULLED OVER TURNED OFF THE CAR AND STARTED IT UP, HOPING IT MAY JUST BE A QUICK FIX. IT ONCE AGAIN DID IT AND I REFRAINED FROM USING THE CRUISE CONTROL FOR THE REMAINDER OF MY TRIP. ON MY WAY BACK, I ONCE AGAIN TRIED THE CRUISE CONTROL AGAIN AND SAW THE SAME RESULTS. UPON RETURNING HOME I CALLED MY DEALER AND THEY TOLD ME THEY WOULD LOOK AT IT AT MY NEXT APPOINTMENT WHICH WAS 10 DAYS LATER. 2 DAYS PRIOR TO ME BRINGING IN THE CAR, I TRIED IT FOR A THIRD TIME, THIS TIME SET AT 45MPH, SAME AS LEGAL SPEED LIMIT, WHILE CONTINUING UP FROM A PARKWAY ONTO A BRIDGE ENTRANCE, THE CAR DID IT AGAIN AND NEARLY SENT ME FLYING INTO THE BACK OF A TRUCK BUT I WAS ABLE TO BREAK FAST ENOUGH TO SLOW DOWN AND DO A MINOR SWERVE WITHIN MY LANE TO AVOID IT. THIS WAS IMMEDIATELY FOLLOWED BY A LOW ENGINE COOLANT WARNING AND I PULLED OVER AS SOON AS POSSIBLE. THE COOLANT RESERVOIR WAS WELL ABOVE THE MINIMUM LEVEL, HOWEVER HAD ORANGE COOLANT ON TOP OF IT. I CLEANED UP WHAT I COULD AND DID BELOW SPEED LIMIT HOME. THIS WAS MY SECOND ISSUE WITH THE COOLANT WARNING, AT 1150 MILES I BROUGHT IT IN AND THE DEALER FOUND NO CODES THAT IT EVEN OCCURRED AND THEREFORE DID NOT FIX A THING. UPON DROPPING OFF MY VEHICLE, THEY DID NOT SEEM AT ALL CONCERNED AND THOUGHT I WAS MAKING IT UP. I DO NOT FEEL SAFE IN MY OWN CAR. *JS

5/14/2012

ENGINE SHUT DOWN WHILE ENTERING HIGHWAY BUT ALL LIGHTS STILL WORK, I WAS BARLEY ABLE TO COAST TO SIDE. ELECTRONIC THROTTLE CONTROL IS THE ISSUE ACCORDING TO MY DASH SYMBOLS. I HAVE LOOKED ONLINE AND SEE LOTS OF THESE PROBLEMS. THIS HAS NOW HAPPENED 3 TIME IN 2 DAYS. WHEN I TRY TO RESTART I GET THE ETC ERROR SYMBOL ON MY DASH, CAR JUST KEEPS TRYING TO TURN OVER BUT CANNOT. I HAVE BEEN ABLE TO START THE ENGINE USUALLY AFTER 15 MIN OF SITTING. I HAVE NOT WENT TO THE DEALER YET. I WAS HOPING TO FIND A RECALL SINCE MY WARRANTY WAS ONLY FOR 36000 MILES. *TR

12/14/2014

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 225/55/R19 (DOT 27PJYA5M4411) TIRES. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE FRONT PASSENGER'S SIDE TIRE BLEW OUT CAUSING DAMAGE TO THE RIM. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC FOR THE REPLACEMENT OF THE TIRE. THE MECHANIC STATED THERE WERE CRACKS ON THE TIRES SIDEWALL. AFTER REPLACING THE TIRE, THE FAILURE RECURRED. THE FRONT DRIVER'S SIDE TIRE ALSO BLEW OUT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,037. *TR

4/30/2013

HAVE HAD MY DODGE PURCHASED NEW FOR A LITTLE LESS THAN ONE YEAR. AT AROUND 20,000 MILES I NOTICED THE TIRES SEEMED TO BE WEARING EXCESSIVELY WHICH I THOUGHT WAS STRANGE WITH NEW TIRES. I REQUESTED AT MY NEXT OIL CHANGE TO HAVE THEM ROTATED TO SEE IF THAT WOULD HELP. NEVER PAID IT MUCH MORE ATTENTION UNTIL MY TRACTION LIGHT KEPT COMING ON WHEN DRIVING IN REGULAR WEATHER CONDITIONS IN ADDITION TO WET CONDITIONS. I CONTACTED THE DEALER HAD MY CAR INSPECTED. THE SUSPENSION AND ALIGNMENT SEEMED TO BE FINE THERE WAS NO EXPLANATION WHY MY TIRES AT THAT POINT 28,000 WERE BALLED AND DOWN TO THE TREAD INDICATORS ON ALL FOUR TIRES. THE DEALERSHIP CONTACTED KUMHO WHO ADVISED I DID NOT HAVE A WARRANTY FOR REGULAR TREAD WEAR AND DODGE STATES THEY HAVE NOTHING TO DO WITH THE TIRES THE WARRANTY IS THROUGH KUMHO. WELL WOULD YOU EXPECT TO HAVE AN UNSAFE VEHICLE TO DRIVE BECAUSE OF NO TREAD BEING LEFT AT 28,000 MILES? I WOULD NOT UNTIL I CONTACTED KUMHO TO DISCUSS MYSELF AND WERE ADVISED THAT THE TIRES ARE MADE OUT OF A COMPOUND THAT IS NOT MEANT TO LAST THAT LONG AND ARE NOT OF THE SAME MATERIAL AS YOU WOULD BUY A NEW SET OF TIRES OF THE SAME BRAND AND SIZE FROM A TIRE DEALERSHIP DIRECTLY. THEY MAKE THE TIRES TO THE MANUFACTURER SPECIFICATIONS AND THEY ARE NOT MEANT TO LAST SO BALLED TIRES AT 20,000 MILES IS ACCEPTABLE AND SAFE FOR NEW DODGE JOURNEY OWNERS! WHEN I AM IN AN ACCIDENT WITH MY FAMILY BECAUSE OF THESE TIRES BEING MADE OUT OF A COMPOUND THAT IS ONLY MEANT TO LAST A FEW MILES THEN SOMEONE WILL HERE ME THEN I AM SURE! BAD BUSINESS MOVE TO MAKE INFERIOR TIRES TO PUT ON NEW VEHICLES AND THEN POINT THE FINGERS AT EACHOTHER AND NO ONE IS RESPONSIBLE! SAD! *TR

5/17/2013

MY 2012 DODGE JOURNEY REAR WINDSHIELD WIPER IS ACTING UP. IT WON'T START UNLESS THE WIPER SWITCH IS OFF AND THE CAR IS IN REVERSE. IT WILL NOT WORK IF I HAVE THE SWITCH ON. ALSO, I HAVE ONE TAIL LIGHT THAT'S BOTHERSOME. IF I OPEN ANY OF MY DOORS, ALL OF THE TAIL LIGHTS WORK. WHEN I TURN MY LIGHTS ON, ONE OF MY TAIL LIGHTS APPEARS TO BE OUT ALONG WITH MY LICENSE PLATE LIGHTS. I'M NOT SURE WHAT COULD BE CAUSING THESE PROBLEMS. *TR

7/15/2014

VEHICLE WOULD NOT START AFTER WORK. STARTED FINE IN THE AM BEFORE GOING TO WORK. AFTER WORK, AFTER 3 TIMES OF TRYING TO START THE VEHICLE WAS ABLE TO GET IT STARTED TO DRIVE OVER TO AUTOZONE TO HOOK UP TO A COMPUTER. BATTERY HAD TO BE REPLACED. 2ND INCIDENT WAS ON 3/17/15-JOURNEY LOST ELECTRICAL POWER WHILE DRIVING HOME CAUSING RADIO SHUT OFF, LIGHTS ON DASH CONTINUED TO FLASH (ABC, TRACTION CONTROL,AIRBAG) WAS ABLE TO GET HOME AND VEHICLE RPM'S WENT TO 4000 AND SHUT ITSELF COMPLETELY OFF. 3RD INCIDENT WAS ON 3/19/15-DRIVING VEHICLE BACK TO WASHINGTON TO AUTO SHOP TO BE WORKED ON, COMPLETELY SHUT OFF 4 TIMES WITHIN A 20 MILE DRIVE AND RPM'S CONTINUED TO JUMP EACH TIME BEFORE SHUTTING OFF BETWEEN 4000-5000. PHONE CALL FROM AUTO SHOP ON 3/20/15 STATING ALTERNATOR IS NOT WORKING AND IS ON BACK ORDER TO DO RECALLS. *TR

3/20/2015

REAR, PASSENGER SIDE SEAT BELT IS FRAYING IN SEVERAL EQUALLY SPACED PLACES AND HAS A WHOLE IN IT AS A RESULT OF THE RETRACTION SYSTEM.

6/24/2013

SEAT SIDE PANEL COMING OFF AFTER PLASTIC TABS BROKE, SEAT BELT IS ATTACHED TO THIS PART AND THE DAMAGE GETS WORSE EVERY TIME I GET IN THE CAR, SINCE THE PANEL IS WHERE A PERSON WOULD GET IN THE CAR AND THE PANEL IS ONLY HELD ON BY 2 SMALL PLASTIC TABS THAT ARE NOT MEANT FOR HOLDING A PERSONS WEIGHT. *TR

1/12/2014

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER'S SEAT HEATING SYSTEM FAILED AND COULD NOT BE TURNED OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 13,956.

7/26/2013

SEAT SIDE PANEL COMING OFF AFTER PLASTIC TABS BROKE, SEAT BELT IS ATTACHED TO THIS PART AND THE DAMAGE GETS WORSE EVERY TIME I GET IN THE CAR, SINCE THE PANEL IS WHERE A PERSON WOULD GET IN THE CAR AND THE PANEL IS ONLY HELD ON BY 2 SMALL PLASTIC TABS THAT ARE NOT MEANT FOR HOLDING A PERSONS WEIGHT. *TR

1/12/2014

ENGINE SHUT DOWN WHILE ENTERING HIGHWAY BUT ALL LIGHTS STILL WORK, I WAS BARLEY ABLE TO COAST TO SIDE. ELECTRONIC THROTTLE CONTROL IS THE ISSUE ACCORDING TO MY DASH SYMBOLS. I HAVE LOOKED ONLINE AND SEE LOTS OF THESE PROBLEMS. THIS HAS NOW HAPPENED 3 TIME IN 2 DAYS. WHEN I TRY TO RESTART I GET THE ETC ERROR SYMBOL ON MY DASH, CAR JUST KEEPS TRYING TO TURN OVER BUT CANNOT. I HAVE BEEN ABLE TO START THE ENGINE USUALLY AFTER 15 MIN OF SITTING. I HAVE NOT WENT TO THE DEALER YET. I WAS HOPING TO FIND A RECALL SINCE MY WARRANTY WAS ONLY FOR 36000 MILES. *TR

12/14/2014

A RECALL WAS SUBMITTED ON JULY 28, 2015. I LOOKED ONLINE TODAY. I HAVE BEEN SMELLING A SMOKE SMELL, I RECEIVED A RECALL NOTICE IN THE MAIL AUGUST 15, 2015 STATING THE ENGINE BEAUTY COVER ON MY VEHICLE MAY DETACH FROM THE ENGINE AND COME IN CONTACT WITH CATALYTIC CONVERTER AND START A FIRE WITHOUT WARNING. THE PART TO FIX THE PROBLEM IS NOT AVAILABLE AND I WILL BE CONTACTED AT ANOTHER TIME WHEN A REPAIR PART IS AVAILABLE. I AM CONCERNED FOR THE SAFETY OF MY SMALL CHILDREN AND MYSELF. I'M AFRAID TO DRIVE THE VEHICLE. IT IS PARKED IN THE GARAGE. ...UPDATED 11/04/15 *BF

9/9/2015

I WAS USING THE SCISSOR JACK PROVIDED WITH THE VEHICLE TO REMOVE A FLAT LEFT FRONT TIRE WHILE PARKED IN MY GARAGE. THE FLOOR WAS FLAT AND COMPLETELY DRY AND FREE OF ANY OILY CONDITIONS. THE SHIFT LEVER WAS IN PARK, THE BRAKE SET.I POSITIONED THE JACK AS OUTLINED IN THE OWNERS MANUAL. I THEN BROKE THE 5 LUG NUTS LOOSE PRIOR TO RAISING THE VEHICLE. IT WAS VERY DIFFICULT USING THE JACK AS IT SEEMED TO BE STRAINING TO RAISE THE SUV. I FINALLY GOT IT RAISED TO A LEVEL TO CLEAR THE TIRE FROM THE FLOOR SURFACE. I REMOVED THE TIRE AND JUST AS I DID THIS THE JACK COLLAPSED AND THE VEHICLE DROPPED. THE FENDER WELL JUST BARELY MISSED CRUSHING MY HAND. I TOOK PHOTOS OF THE CONDITION AFTER IT FELL. I REMOVED THE JACK AND THE FRAME WAS TWISTED AND THE LIFTING SCREW WAS BENT. THE JACK DOES NOT HAVE ANY LOAD RATING OR CERTIFICATION MARKINGS. ALL IT SAYS IS 'MADE IN MEXICO' THE FOOT PRINT PAD IT SETS ON LOOKS TOO SMALL TO PROVIDE ADEQUATE SUPPORT. I BROUGHT THE INCIDENT UP TO CHRYSLER REPRESENTATIVES AND THEY JUST MADE WHAT SEEMED TO BE ARBITRARY REMARKS THE ' I MUST HAVE DONE SOME THING WRONG' IN THE PROCESS.MY VEHICLE IS STILL UNDER THE ORIGINAL FACTORY WARRANTY BUT THEY SAID I WILL HAVE TO PAY A $500.00 DEDUCTIBLE. IF THIS JACK FAILED ON A FLAT CONCRETE FLOOR IMAGINE TRYING TO USE THIS DEVICE AND A ANGULAR, GRAVELED ROAD SHOULDER. THIS COULD LEAD TO SOMEONE BEING SERIOUSLY INJURED IN THE FUTURE.

9/2/2015

VEHICLE WAS TRAVELING ON A SIDE STREET AND WAS STRUCK BY ANOTHER VEHICLE ON THE LEFT SIDE JUST IN FRONT OF THE REAR WHEEL CAUSING IT TO SPIN AND ROLL. AS YOU CAN TELL BY THE PICTURES ATTACHED THE SIDE CURTAIN AIRBAGS DID NOT DEPLOY EITHER AT THE TIME OF INITIAL IMPACT FROM THE OTHER CAR HITTING THE SIDE OF OUR VEHICLE, NOR DID IT DEPLOY WHEN THE VEHICLE ROLLED ON IT'S SIDE AND ROOF. OUR CONCERN IS WHY?

2/11/2016

2012 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO STEERING ISSUES, FUEL LEAKS AND BRAKE SYSTEM PROBLEMS. *SMD THE CONSUMER STATED UPON PICKING THE VEHICLE UP FROM THE DEALER, IT WAS LEAKING GAS WHILE DRIVING ON THE FREEWAY. THE VEHICLE STALLED. ALSO, THERE WAS AN ISSUE WITH THE STEERING.*JB.....UPDATED 02/11/16 *BF UPDATED 9/27/2017*CN

9/28/2015

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE BRAKE WARNING LIGHT ILLUMINATED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 10/11/16 *BF *TR

7/27/2016

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT A LOUD GRINDING SOUND EMITTED FROM THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT ALSO MENTIONED THAT THE ABS AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED RANDOMLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE CODES WERE CLEARED, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON THREE OCCASIONS AND THE FRONT PASSENGER SIDE SPEED SENSOR MODULE WAS REPLACED. IN ADDITION, THE GEARS SLIPPED AND THE ABS AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 11V550000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS NOT AVAILABLE.

6/8/2016

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE ABS AND THE TRACTION CONTROL WARNING LIGHTS INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER (VILLE PLATTE DODGE, 1320 W MAIN ST, VILLE PLATTE, LA 70586, (337) 363-6627) WHERE IT WAS INDICATED THAT THEY SERVICED THE VEHICLE UNDER A MANUFACTURER RECALL REGARDING THE BRAKES AND WITHIN A WEEK THE CONTACT NOTICED AN ABNORMAL NOISE AND THE BRAKES HAD FAILED TO FUNCTION PROPERLY WHEN APPLIED. THE VEHICLE AS TAKEN TO THE DEALER MORE THAN TWICE AND THEY HAD BEEN UNABLE TO REPLICATE AND DIAGNOSE THE VEHICLE AFTER SEVERAL TEST DRIVES. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC), AND 15V431000 (ENGINE AND ENGINE COOLING) BUT WAS UNCERTAIN IF THE DEALER REMEDIED THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

6/26/2017

THE DASH IS STARTING TO WARP. *TR

6/4/2014

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED WHILE THE VEHICLE WAS STOPPED, THE VEHICLE OVERHEATED AND THERE WAS SMOKE SEEN FROM UNDER THE HOOD. THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE WAS OVERHEATING. THE VEHICLE WAS DRIVEN TO THE EMERGENCY LANE FOR TWENTY FIVE MINUTES. THE VEHICLE WAS RESTARTED AND THE TEMPERATURE GAUGE WAS IN THE PROPER POSITION. FIFTEEN MINUTES LATER, THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE WAS HOT AND SMOKE AGAIN EMITTED UNDER THE HOOD. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHO DIAGNOSED THAT THE RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHO DIAGNOSED THAT THE RADIATOR FAN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED AND THE VEHICLE TAKEN BACK TO THE DEALER. THE FAILURE MILEAGE WAS 39,546. THE CURRENT MILEAGE WAS 41,000.

7/3/2014

MY 2012 DODGE JOURNEY REAR WINDSHIELD WIPER IS ACTING UP. IT WON'T START UNLESS THE WIPER SWITCH IS OFF AND THE CAR IS IN REVERSE. IT WILL NOT WORK IF I HAVE THE SWITCH ON. ALSO, I HAVE ONE TAIL LIGHT THAT'S BOTHERSOME. IF I OPEN ANY OF MY DOORS, ALL OF THE TAIL LIGHTS WORK. WHEN I TURN MY LIGHTS ON, ONE OF MY TAIL LIGHTS APPEARS TO BE OUT ALONG WITH MY LICENSE PLATE LIGHTS. I'M NOT SURE WHAT COULD BE CAUSING THESE PROBLEMS. *TR

7/15/2014

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT, THE CONTACT NOTICED SMOKE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE FLUID WAS CONTAMINATED AND THE ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20.

9/24/2014

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT, THE CONTACT NOTICED SMOKE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE FLUID WAS CONTAMINATED AND THE ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20.

9/24/2014

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT, THE CONTACT NOTICED SMOKE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE FLUID WAS CONTAMINATED AND THE ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20.

9/24/2014

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR CONDITIONER ACTIVATED AND DEACTIVATED INDEPENDENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 300.

8/27/2015

2012 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO STEERING ISSUES, FUEL LEAKS AND BRAKE SYSTEM PROBLEMS. *SMD THE CONSUMER STATED UPON PICKING THE VEHICLE UP FROM THE DEALER, IT WAS LEAKING GAS WHILE DRIVING ON THE FREEWAY. THE VEHICLE STALLED. ALSO, THERE WAS AN ISSUE WITH THE STEERING.*JB.....UPDATED 02/11/16 *BF UPDATED 9/27/2017*CN

9/28/2015

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE REAR PASSENGER DOOR WAS FILLED WITH WATER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,527.

7/22/2016

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING 50 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THE BRAKE PEDAL WAS RELEASED AND REAPPLIED UNTIL THE VEHICLE FINALLY STOPPED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED DUE TO THE FACT THAT THE VEHICLE WAS OPERATING NORMALLY. SEVERAL DAYS LATER, WHILE DRIVING 40 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AS HAVING A FUSE BOX FAILURE. THE INDEPENDENT MECHANIC ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER BECAUSE THERE WAS A RECALL; HOWEVER, THE DEALER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

3/27/2017