2011 Dodge Journey Owner Complaints

I PURCHASED MY VEHICLE NEW IN APRIL 2011. SINCE I'VE HAD MY VEHICLE I'VE BEEN HAVING ISSUES WITH THE BRAKING SYSTEM. I TOOK THE VEHICLE TO MY LOCAL DODGE DEALERSHIP FOR A METAL GRINDING NOISE I'VE BEEN HAVING AT LOW SPEED BRAKING AND THE STEERING WHEEL SHAKES VIOLENTLY WHEN I APPLY THE BRAKES AT SPEEDS USUALLY ABOVE 45 MPH OR HIGHER. AFTER THE DEALERSHIP HAD A DAY TO TEST MY VEHICLE, THEY RELATED THEY DID NOT NOTICE ANY PROBLEMS WITH THE VEHICLE BRAKING SYSTEM. SINCE THAT VISIT I'VE HAD NEW TIRES INSTALLED ON MY VEHICLE AND IM STILL EXPERINCING THE STEERING WHEEL SHAKING PROBLEM WHEN APPLYING THE BRAKES, THE METAL GRINDING NOISE WITH THE BRAKES IS SPERADIC BUT ALMOST ALWAYS HAPPENS WHEN IT RAINS. IT APPEARS TO ME THAT THE BRAKING SYSTEM IN THIS VEHICLE IS LACKING AND IS A SAFETY ISSUE THAT DODGE NEEDS TO BE CONCERNED ABOUT. I HOPE NHTSA CAN ADDRESS THIS ISSUE WITH DODGE TO HAVE THE BRAKING ISSUES WITH THIS VEHICLE REVIEWED AND CORRECTED TO ALL CURRENT AND FUTURE OWNERS. DODGE ONLY COVERS THEIR BRAKES SYSTEM PARTS FOR THE FIRST 12,000 MILES OF THEIR VEHICLES, MY RECOMMENDATION IS THAT THEY REPLACE AND DEFECTIVE PARTS IMMEDIATLEY AND TRIPLE THE MILEAGE IN WARRANTY FOR THEIR BRAKING SYSTEMS. *TT

6/22/2012

I PURCHASED AT NEW 2011 DODGE JOURNEY CREW IN FEBRUARY 2011, WITH 5 MILES. DURING THE COURSE OF A FEW MONTHS, I NOTICED THAT THE DRIVE WAS A LITTLE BUMPY. I ASSUMED THAT THE UNEVEN RIDE WAS DUE TO LOW PRESSURE IN THE TIRES OR BALANCING ISSUES. I REPORTED THIS ISSUE TO THE DEALER IN JULY 2011. THE VEHICLE WAS EVALUATED WITH THE FOLLOWING OUTCOME: ROTORS AND BRAKE PADS NEEDED TO REPLACED, BALANCE TIRES AND RE-ALIGNED TIRE PRESSURE. THE DEALER ORDERED NEW ROTORS/PADS AND I RETURNED 2 WEEKS LATER FOR INSTALLATION. A FEW MONTHS LATER, I STARTED EXPERIENCING THE SAME UNEVEN RIDE AND COMPLAINED TO THE DEALER. THIS COMPLAINT RESULTED IN MY TIRES BEING REPLACED (MECHANIC STATED I HAD 2 BAD TIRES). THE MECHANIC ALSO STATED THAT THE OLD TIRES HAD SOME WEARING ON THEM (MOST LIKELY DUE TO UNBALANCE TIRES). MY COMPLAINTS TO THE DEALERSHIP STARTED TO INCREASE AND RESULTED IN A VISIT EVERY OTHER MONTH TO HAVE MY TIRES BALANCED. NEEDLESS TO SAY, MY ROTORS AND PADS HAD TO BE REPLACED A SECOND TIME IN MARCH 2012 (24K MILES). I WORKED THROUGH CHRYSLER CASE MANAGEMENT ON THIS REPLACEMENT AND I HAD TO PAY A $100 DEDUCTIBLE FOR THE REPAIR (NOT SURE WHY, BUT NEEDED MY CAR TO MAKE A LIVING). MY VEHICLE WAS BACK IN THE SHOP IN APRIL 2012 FOR BALANCING ISSUES. THE DEALER FORCED BALANCED MY VEHICLE (THIS WAS THE SECOND FORCED BALANCING ON MY VEHICLE). ON APRIL 20, 2012, I HAD ANOTHER VISIT TO THE DEALER JUST TO BE TOLD THAT THEY REPLACED MY FRONT LEFT AND RIGHT AXLES, IN AN EFFORT TO FIX MY BALANCING ISSUES. NEEDLESS TO SAY, THIS HAS NOT RESOLVED MY UNEVEN DRIVING ISSUES AND I AM BACK AT THE CASE MANAGEMENT STAGE. THROUGHOUT MY ENTIRE YEAR AND A HALF WITH THIS VEHICLE, SEVERAL DEALERSHIPS HAVE TOLD ME THE DODGE JOURNEY HAS BEEN KNOWN TO HAVE THIS TYPE OF ISSUES. *TR

7/25/2012

THIS IS THE FIRST INCIDENT 2 MONTHS AFTER I PURCHASED THIS BRAND NEW TRUCK. THE CAR HAD NO POWER AT ALL. IT WOULD NOT START. I HAD TO HAVE IT TOWED FROM MY DRIVEWAY. ABOUT 6 MONTHS LATER THE CAR WOULD NOT GO INTO GEAR THE HEAD OR BRAKE LIGHTS WOULD NOT WORK. I TOOK IT BACK TO THE DEALERSHIP WHERE I PURCHASED IT FOR THE FOURTH TIME AND IT IS HAS BEEN IN THE SERVICE CENTER ABOUT A MONTH AND THEY HAVE NO ANSWERS. I HAVE HAVE CALLED DODGE NUMEROUS TIMES AND CAN'T GET ANY HELP FROM ANYONE. THIS VEHICLE IS NOT SAFE I HAVE BEEN PULLED OVER BY POLICE NUMEROUS TIMES FOR NO LIGHTS AND STRANDED BECAUSE THE CAR WOULD NOT GO INTO GEAR. *KB

11/28/2011

FOR THE SIXTH TIME THIS VEHICLE HAS BEEN TOWED IN FOR REPAIR TO NO AVAIL ...THEY HAVE NO IDEA WHAT IS WRONG WITH IT. I AM AFRAID TO DRIVE THIS VEHICLE BECAUSE EVERYTHING WILL GO OFF [LIGHTS HORN, RADIO. AND THERE IS NO WAY TO SHUT IT DOWN. I'M SO SCARED TO PUT MY GRAND DAUGHTERS IN IT BECAUSE IT MIGHT SHUT DOWN WHILE WERE DRIVING AND I WOULDN'T BE ABLE TO GET THEM OUT OF IT .I DON'T FIND THIS DODGE RELIABLE OR DEPENDABLE ...IT SCARES THE [XXX] OUT OF US.THE DEALERS WILL ONLY CHARGE THE BATTERY AND SEND IT BACK TO ME AND THERE HAS BEEN A FEW WHERE THEY DID NOTHING AT ALL TO IT. WHEN I HAVE THE ROUTINE OIL CHANGE ON IT HALFWAY THRU THE OIL CHANGE THE LIGHT COMES ON AND INFORMS US TO CHANGE THE OIL. WE'VE ASKED FOR THEM TO PLEASE FIX THIS PROBLEM BUT TO DATE THEY HAVEN'T. WHAT WE DID IS TRUST A DEALERSHIP FOR A RELIABLE VEHICLE AND ALL WE GOT WAS A MASSIVE BILL TO PAY THAT WONT PERFORM. *TR

4/4/2012

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT WAS TRAVELING 55 TO 60 MPH WHEN THE ENGINE STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AFTER THE FAILURE. THE VEHICLE RESTARTED AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE MANUFACTURER WAS ALSO CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE WAS 17,500.

7/13/2012

SINCE I PURCHASED THIS VEHICLE IN SEPTEMBER OF 2011 I'VE HAD PROBLEMS FROM THE RADIO NOT WORKING, POWER OUTLETS NOT WORKING, BAD CYLINDER HEADS, HAVE RANDOM LOSS OF ACCELERATION, BAD GAS TANK AND FUEL PUMP. ACCORDING TO THE TECHNICIAN AT THE DEALER THE JOURNEY HAS A PROBLEM WITH THE CYLINDER GOING BED WITHIN THE FIRST YEAR. THE FUEL PUMP HAD TO BE REPLACED TWICE. THE FIRST TIME THEY REPLACED IT I BROKE DOWN IN THE MIDDLE OF THE FREEWAY 3 DAYS LATER WITH MY FAMILY IN THE VEHICLE. THE BRAKES AND STEERING WHEEL LOCKED UP AND THE VEHICLE SHUTOFF. I WAS A SITTING DUCK WAITING TO BE HIT BE ONCOMING VEHICLES. I HAD THE VEHICLE TOWED BACK TO THE DEALER AND 3 DAYS LATER I'M TOLD THAT THE VEHICLE IS FIXED BUT I NEED TO REPLACE THE BRAKES BECAUSE THEY WERE AT 0%. FIRST OF ALL I JUST HAD TO REPLACE THE TIRES 2 MONTHS PRIOR AND MY BRAKES WERE FINE NOW I HAVE NO BRAKES AT ALL. SECONDLY THEY SAID THEY ROAD TESTED THE VEHICLE THE FIRST TIME THEY SHOULD HAVE FIXED THE ISSUE BUT YET THEY DIDN'T TELL ME I NEEDED NEW BRAKES. I COULDN'T FUEL MY VEHICLE TO FULL. IT GENERALLY STOP AROUND 3/4. THEY HAVE REPLACED EVERYTHING THERE IS TO REPLACE AND THE CAR STILL DOESN'T WORK. AFTER THE SECOND TIME THE FUEL PUMP WAS REPLACED I WAS TOLD MY VEHICLE WAS FIXED I PICKED IT UP AND IT WAS WORSE THAN WHEN I DROP IT OFF. THE VEHICLE WAS MAKING LOUD NOISES, VIBRATING, AND I STILL COULDN'T TELL HOW MUCH GAS WAS IN THE TANK. ON TOP OF ALL OF THAT THEY TRIED TO CHARGE ME 20 DOLLARS FOR GAS AND WHEN I REFUSED TO PAY THEY TOOK THE GAS OUT THE VEHICLE AND LEFT IT ON THE LINE NEXT TO THE E. I HAD ENOUGH GAS TO MAKE IT TO THE GAS STATION. NEEDLESS TO SAY I'M STILL WITHOUT A VEHICLE. *TR

1/11/2013

THE CAR HAS BEEN SHAKING FOR A FEW MONTHS NOW, WORSE WHEN BRAKING. TWICE NOW, WE HAVE HAD TO STOP ABRUPTLY AND THE FRONT BRAKES DID NOT WORK CORRECTLY. ONCE IT DID CAUSE A MINOR ACCIDENT. THERE IS A LOUD GRINDING SOUND FROM THE FRONT WHEEL AREA AND POOR STOPPING AND THE STEERING WHEEL SHAKES. IT HAS BEEN TO THE DEALER FOUR TIMES NOW FOR THE SAME COMPLAINTS. THEY REPLACED THE REAR ROTORS FOR SOME REASON. NOW THEY ARE REPLACING THE FRONT ROTORS. THE DEALER CLAIMED THERE HAVE BEEN NO REPORTS OF BRAKING/STEERING PROBLEMS FOR THIS YEAR/MODEL SO THEY DO NOT KNOW WHAT TO DO. THE PROBLEM IS MUCH WORSE AT INTERSTATE SPEEDS OF 60+. THE DEALER SERVICE CENTER ALSO ADVISED US THAT AFTER 12000 MILES, THE ROTORS/BRAKES/ETC WILL NOT BE COVERED BY WARRANTY ALTHOUGH IT HAS BEEN A NOTICEABLE ISSUE SINCE WITHIN A FEW MONTHS OF PURCHASE. *TR

12/16/2011

HAVE TAKEN VEHICLE TO DEALER 4 TIMES FOR GRINDING SOUND WHEN BRAKING. HAVE BEEN TOLD IT COULD NOT BE REPLICATED. TOLD ROTOR AND PADS ARE GOOD. LOOKING AT PREVIOUS COMPLAINTS, REALIZED DEALER IS PLAYING A GAME ( AFTER 12000MILES) ROTORS NOT COVERED. I PRESENTLY HAVE 11000 MILES. GREAT BUSINESS PRACTICE BY DODGE. *TR

2/5/2012

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY AWD. THE CONTACT STATED THAT SHIFTING IN DIFFERENT GEARS, SHE NOTICED A LOUD CLUNKING NOISE AND THE VEHICLE WOULD JOLT IN ANY DIRECTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED HER THAT THE COMPUTER SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HER THAT THE NEW MODEL DODGE JOURNEYS ALL DROVE THE SAME WAY. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,400. UPDATED 01/24/12*LJ THE CONSUMER STATED SHE HAS BEEN TO THE DEALER THREE TIMES FOR THE SAME PROBLEM. UPDATED 02/27/12

11/9/2011

SNOW STORM AND THE AWD WOULDN'T WORK ..TOOK IT IN AND IT HAS HAD THREE DIAGNOSTICS RUN ON IT AND AS OF 1/10/2013 IT STILL WILLNOT WORK .I HAVE BEEN SENT OUT IN THIS VEHICLE IN SNOW STORMS COLD WEATHER WITH REGARDS FROM THE SHOP THAT THEY DIDN'T KNOW WHAT WAS WRONG WITH THIS VEHICLE THAT I WOULD HAVE TO BRING IT BACK IN .THIS DODGE HAS NO TRACTION WITHOUT THE AWD .TO DATE ALL I GET TOLD IS I WILL HAVE TO BRING IT IN FOR A DIAGNOSTICS RUN. I AM DRIVING A VERY DANGEROUS VEHICLE ON SNOW AND ICE 30 MILES TO HAVE THEM NOT FIX THE PROBLEM .AS FAR AS I CAN SEE THEY GOT THERE MONEY AND ITS MY PROBLEM NOW .WARRANTIES OR NOT I'M NOT GETTING WHAT I PAID FOR AND ITS A DANGER TO DRIVE . *TR

1/11/2013

MY SPOUSE WAS DRIVING ON I-20 E BETWEEN MILE MARKER 51 AND 52 IN SC ON 25 JULY 2014 AROUND 0645 HOURS AND GOT INTO A WRECK. PRIOR TO THE WRECK SHE FELT THE STEERING WHEEL JERK AND THEN SHE WENT FROM THE RIGHT LANE INTO THE GUARD WIRES ON THE LEFT LANE THEN IMMEDIATELY WAS JOLTED TO THE RIGHT MEDIAN. THE FORCE OF THE IMPACT RIPPED MOST OF THE FRONT OF THE VEHICLE APART. SHE WAS WEARING HER SEATBELT AND RECEIVED SEATBELT BURNS AND NO AIRBAG DEPLOYMENT. PRIOR TO THIS INCIDENT, ON 25 DECEMBER 2013, AROUND 0700 HOURS, MY SPOUSE WAS REAR ENDED AND THE FORCED WAS SO HARD THAT IT LIFTED HER REAR END INTO THE VEHICLE THAT HIT HER AND CRUSHED THE OTHER VEHICLE'S FRONT END, NO AIRBAG DEPLOYMENT, AND MY GRANDDAUGHTER WAS ALSO IN THE VEHICLE AT THAT TIME. NOW WHEN THIS HAPPENED IN DECEMBER, WE CHALKED IT UP TO, "MAYBE THE VEHICLE WASN'T HIT RIGHT". I CONTACTED CHRYSLER ON JULY 31 ABOUT THE INCIDENT AND SENT PICTURES OF BOTH ACCIDENTS AND AFTERWARDS THEY SENT AN INDEPENDENT INSPECTOR FROM EAA (ENGINEERING AUTOMOTIVE, THE LAST A I CAN'T REMEMBER) THEN I RECEIVED A LETTER DATED 21 AUGUST 2014 TELLING ME IN A NUTSHELL THAT THE ONBOARD COMPUTERS DID NOT FIND ANY FAULTS WITH THE SYSTEM. LAST NOTE, I BOUGHT THE VEHICLE NEW IN GERMANY THROUGH MILITARY SALES AND STARTING TO BELIEVE THAT THERE WAS NO AIRBAGS IN THE VEHICLE. *TR

8/27/2014

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

8/24/2015

MY HUSBAND WAS DRIVING THE CAR WHEN ALL OF A SUDDEN THE RADIO, ALL THE LIGHTS INSIDE, THE DASHBOARD, AND EVERYTHING JUST STOPPED BUT THE CAR WAS STILL RUNNING. HE HAD TO PULL OVER, TURN OFF THE ENGINE AND THEN RESTART IT FOR THINGS TO TURN BACK ON. A FEW DAYS LATER I WAS DRIVING AND ALL THE LIGHTS INSIDE THE CAR TURNED ON SIMULTANEOUSLY FOR NO REASON. THIS HAPPENED A FEW TIMES DURING THE SHORT DRIVE. HASN'T HAPPENED SINCE BUT MECHANIC ASKED ME TO CALL DODGE TO CHECK ON RECALL. NO RECALL WHEN I CALLED DODGE BUT OTHERS HAVE NOTICED SIMILAR INCIDENTS WITH THEIR DODGE JOURNEYS.

8/23/2015

MY VEHICLE HAS BEEN IN THE SHOP TWICE IN 2 WEEKS. IT STARTED WITH A TRANSMISSION ISSUE. I WAS DRIVING TO WORK LAST MONDAY WHEN THE CAR WOULD NOT SHIFT INTO GEAR. THE ENGINE CONTINUED TO IDLE, BUT IT WOULD NOT GO INTO THE NEXT GEAR. AFTER HAVING IT TOWED TO CARMAX WHERE IT WAS PURCHASED. THEY SENT IT TO THE TRANSMISSION SHOP WHO LATER CONFIRMED MY TORQUE CONVERTOR WAS FAULTY. SO IT WAS REPLACED. MY TRUCK WAS IN THE SHOP FROM 9/21-9/25. I WAS FINALLY ABLE TO PICK IT UP ON MONDAY 9/28. WELL, I PICKED IT UP AND IT WAS DRIVING FINE. THEN ALL OF A SUDDEN YESTERDAY 9/30, I GO OUTSIDE ON MY LUNCH BREAK AND IT WILL NOT START AT ALL. THE LIGHTS, CLOCK, RADIO, SEATS...ETC ALL WORK FINE. BUT, THE VEHICLE WILL NOT START. NO CLICKING NOISES OR ANYTHING. IT IS NOT TRYING TO TURN OVER AT ALL. I TOOK IT BACK TO THE TRANSMISSION SHOP WHO LAST WORKED ON IT AND THEY CAN NOT FIGURE OUT WHAT IS WRONG. THEY SAY THE DIAGNOSTIC MACHINE IS NOT PICKING UP ON ANYTHING! I HAVE TO WAIT UNTIL THE MORNING TO CALL THE DODGE DEALERSHIP TO SEE IF THEY CAN NOW TAKE A LOOK AT IT. THIS IS VERY FRUSTRATING!!!! I WILL UPDATE AGAIN ONCE I KNOW WHAT THE PROBLEM IS.

10/1/2015

THIS IS THE FIRST INCIDENT 2 MONTHS AFTER I PURCHASED THIS BRAND NEW TRUCK. THE CAR HAD NO POWER AT ALL. IT WOULD NOT START. I HAD TO HAVE IT TOWED FROM MY DRIVEWAY. ABOUT 6 MONTHS LATER THE CAR WOULD NOT GO INTO GEAR THE HEAD OR BRAKE LIGHTS WOULD NOT WORK. I TOOK IT BACK TO THE DEALERSHIP WHERE I PURCHASED IT FOR THE FOURTH TIME AND IT IS HAS BEEN IN THE SERVICE CENTER ABOUT A MONTH AND THEY HAVE NO ANSWERS. I HAVE HAVE CALLED DODGE NUMEROUS TIMES AND CAN'T GET ANY HELP FROM ANYONE. THIS VEHICLE IS NOT SAFE I HAVE BEEN PULLED OVER BY POLICE NUMEROUS TIMES FOR NO LIGHTS AND STRANDED BECAUSE THE CAR WOULD NOT GO INTO GEAR. *KB

11/28/2011

MY HUSBAND WAS DRIVING THE CAR WHEN ALL OF A SUDDEN THE RADIO, ALL THE LIGHTS INSIDE, THE DASHBOARD, AND EVERYTHING JUST STOPPED BUT THE CAR WAS STILL RUNNING. HE HAD TO PULL OVER, TURN OFF THE ENGINE AND THEN RESTART IT FOR THINGS TO TURN BACK ON. A FEW DAYS LATER I WAS DRIVING AND ALL THE LIGHTS INSIDE THE CAR TURNED ON SIMULTANEOUSLY FOR NO REASON. THIS HAPPENED A FEW TIMES DURING THE SHORT DRIVE. HASN'T HAPPENED SINCE BUT MECHANIC ASKED ME TO CALL DODGE TO CHECK ON RECALL. NO RECALL WHEN I CALLED DODGE BUT OTHERS HAVE NOTICED SIMILAR INCIDENTS WITH THEIR DODGE JOURNEYS.

8/23/2015

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHEN COMING TO A STOP, THE VEHICLE WOULD SURGE FORWARD ABNORMALLY UNTIL THE BRAKES WERE DEPRESSED A SECOND TIME. THE DEALER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS PERFORMING AS INTENDED. THE MANUFACTURER WAS NOTIFIED AND STATED THEY WOULD GIVE IN A RETURN CALL WITHIN A DAY. THE FAILURE MILEAGE WAS 7,800.

12/2/2011

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE ESC AND THROTTLE CONTROL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE BEGAN TO SHAKE CONTINUOUSLY AND UPON ENGAGING THE ACCELERATOR PEDAL THERE WAS NO RESPONSE. THE WARNING INDICATORS REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS MANEUVER TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF AND RESTATED. THE VEHICLE RESUMED WITH THE WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. THE FIRST OCCURRENCE, THE COMPUTER SOFTWARE WAS UPDATED. THE MOST RECENT FAILURE THE VEHICLE HAD NOT BEEN REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. ..UPDATED 09/24/12 *BF THE CONSUMER STATED AFTER SHE TOOK HER VEHICLE TO THE DEALER THE FIRST TIME IN MAY 2012, THE DEALERSHIP REPLACED THE PCM IN ORDER TO FIX THE PROBLEM. HOWEVER, THE SAME PROBLEM HAPPENED AGAIN IN SEPTEMBER 2012. IN TOTAL, THE PROBLEM HAPPENED FOUR DIFFERENT TIMES. ALL OF THE SAME INDICATOR LIGHTS ILLUMINATED, THEN THE VEHICLE STARTED JERKING, AND SHE COULD NO LONGER ACCELERATE. SHE HAD TO COAST TO THE SIDE OF THE ROAD, TURNED OFF THE VEHICLE, THEN TURNED IT BACK ON AGAIN; WHERE SHE WAS ABLE TO DRIVE HOME. SHE TOOK THE VEHICLE TO THE DEALER, WHERE THEY EXPLAINED TO HER, THEY DIDN'T HAVE A SOLUTION TO THE PROBLEM SHE WAS EXPERIENCING.

9/5/2012

I WAS DRIVING ON THE ROAD DURING MIDNIGHT, MY BATTERY SENSOR TURNED ON 5 MINUTES LATER, I HAD MULTIPLE SENSORS TURN ON SIMULTANEOUSLY. THE ABS SENSOR, AIRBAG, ANTI -TRACTION AS SOON AS I REALIZED WHAT WAS GOING ON. I WAS MERGING TO THE EMERGENCY LANE. I TRIED TO PUSH ON THE GAS PEDAL AND WAS NOT EVEN ABLE TO ACCELERATE DUE TO THE LACK OF POWER. I WAS WORRIED BUT I WAS ABLE TO MAKE IT SAFELY TO THE EMERGENCY LANE. I TRIED TO START THE VEHICLE BUT COULDN'T THE CAR WOULDN'T CRANK. SO I HAD TO TOW THE CAR TO MY MECHANICS AND MY MECHANIC TOLD ME IT WAS DUE TO THE ALTERNATOR. LACK OF POWER = SYSTEM WILL NOT ALLOW YOU TO RUN THE VEHICLE. I WOULD LIKE SOMETHING DONE ABOUT THIS IFIT WAS NOT FOR THE EMERGENCY LANE ME AND MY FAMILY COULD HAVE BEEN KILLED ON THE HIGHWAY. *TR

10/24/2014

TRAVELING NORTHBOUND ON 91ST AVE. LIGHT CHANGED TO YELLOW. I APPLIED BRAKES AND A HORRIBLE GRINDING SOUND OCCURED. THE STEERING WHEEL SHOOK AND I WAS ALARMED. I CALLED THE DEALERSHIP REQUESTING INSPECTION. WAS TOLD IT WAS NORMAL ABS ACTION. I DISAGREED. THEY INSISTED ALL IS FINE. SECOND OCCURENCE, HAD TO BRAKE TO AVOID COLLISION AND APPLIED BRAKE, AGAIN VIOLENT SHAKING TO STEERING WHEEL. UPON REGULAR MAINTENANCE WITH DEALER THEY AGAIN SAID IT WAS NORMAL. I HAVE NEVER FELT MORE UNSAFE. THIS STILL OCCURS TODAY 3/2015. HAS BECOME PROGRESSIVLY WORSE OVER TIME. UNKNOWN WHAT COMPONENTS ARE INVOLVED... SELECTED POSSIBLE PARTS REQUIRING FURTHER INVESTIGATION. DEALER INSISTS THERE ARE NO RECALLS IN PLACE FOR ANY PART OF THIS MODEL YEAR. I HAVE ASKED THEM TO CHECK NHTSA WEBSITE. THEY WILL NOT.

3/23/2015

AT APPROXIMATELY 5000 MILES, AND LESS THAN 5 MONTHS OLD, MY 2011 DODGE JOURNEY, BEGAN TO SHAKE VIOLENTLY (STEERING WHEEL) WHEN I SLOWED DOWN. AT FIRST, IT BEGAN AT APPROX 52 MILES AN HOUR, AND WAS NOTICEABLE GOING DOWN SMALL HILLS. IT HAS PROGRESSIVELY BECOME WORSE; VIOLENTLY SHAKING ANYWHERE FROM 30-60 MILES, WITH THE STEERING WHEEL SHAKING SO HARD IT BECOMES DIFFICULT TO MANAGE. I FIRST NOTICED IT EARLY IN SEPTEMBER. I TOOK IT TO THE DEALER ON 9/15, WHO CONFIRMED THAT IT WAS DEFECTIVE ROTORS. WAS TOLD THE ROTORS WOULD BE ORDERED AND I WOULD BE CALLED PROMPTLY. I EMAILED THE SERVICE MANAGER ON 9/19, AND HE ADVISED IT, ALONG WITH A DEFECTIVE DASH BOARD THAT WAS BUBBLING, WOULD BE HANDLED BY HIS CORPORATE CONTACT, AND I WOULD RECEIVE A CALL. I HAVE NOT. ON 10/4, I RECEIVED A GENERAL EMAIL FROM THE SALESMAN WHO SOLD ME THE CAR, CHECKING TO SEE HOW I LIKED THE CAR. I EXPLAINED TO HIM THE SITUATION. ON 10/5, I RECEIVED AN EMAIL FROM HIS MANAGER, WHO SAID THEY WERE AWARE OF THE SITUATION AND WOULD BE CONTACTING ME SOON. THAT WAS A WEEK AGO, AND NO CONTACT. I HAVE BEEN DRIVING IN WHAT I BELIEVE TO BE AN EXTREMELY DANGEROUS CAR. I HAVE TWO CHILDREN AND HAVE TO DRIVE MY CAR TO WORK AND TO CARE FOR AN ILL HUSBAND AND MOTHER. I AM ON THE ROAD A LOT, AND IT IS SCARY FOR THE CAR TO SHAKE SO VIOLENTLY. I BELIEVE THE ROTOR ISSUES OBVIOUSLY ARE DAMAGING THE BRAKES, BUT ALSO THE TIRES. I BOUGHT THIS CAR BRAND NEW, AND TO HAVE IT FAIL SO EARLY IS VERY UPSETTING, AS WELL AS SCARY. I UNDERSTAND THERE WERE ISSUES WITH THE 2009-2010 JOURNEYS AS WELL, BUT WAS ASSURED BY THE SALES TEAM AT DODGE THAT IT HAD BEEN ADDRESSED AND RESOLVED AND WOULD NOT BE AN ISSUE WITH THE 2011 MODELS. PLEASE HELP. *KB

10/12/2011

THE CAR HAS BEEN SHAKING FOR A FEW MONTHS NOW, WORSE WHEN BRAKING. TWICE NOW, WE HAVE HAD TO STOP ABRUPTLY AND THE FRONT BRAKES DID NOT WORK CORRECTLY. ONCE IT DID CAUSE A MINOR ACCIDENT. THERE IS A LOUD GRINDING SOUND FROM THE FRONT WHEEL AREA AND POOR STOPPING AND THE STEERING WHEEL SHAKES. IT HAS BEEN TO THE DEALER FOUR TIMES NOW FOR THE SAME COMPLAINTS. THEY REPLACED THE REAR ROTORS FOR SOME REASON. NOW THEY ARE REPLACING THE FRONT ROTORS. THE DEALER CLAIMED THERE HAVE BEEN NO REPORTS OF BRAKING/STEERING PROBLEMS FOR THIS YEAR/MODEL SO THEY DO NOT KNOW WHAT TO DO. THE PROBLEM IS MUCH WORSE AT INTERSTATE SPEEDS OF 60+. THE DEALER SERVICE CENTER ALSO ADVISED US THAT AFTER 12000 MILES, THE ROTORS/BRAKES/ETC WILL NOT BE COVERED BY WARRANTY ALTHOUGH IT HAS BEEN A NOTICEABLE ISSUE SINCE WITHIN A FEW MONTHS OF PURCHASE. *TR

12/16/2011

THIS IS THE FIRST INCIDENT 2 MONTHS AFTER I PURCHASED THIS BRAND NEW TRUCK. THE CAR HAD NO POWER AT ALL. IT WOULD NOT START. I HAD TO HAVE IT TOWED FROM MY DRIVEWAY. ABOUT 6 MONTHS LATER THE CAR WOULD NOT GO INTO GEAR THE HEAD OR BRAKE LIGHTS WOULD NOT WORK. I TOOK IT BACK TO THE DEALERSHIP WHERE I PURCHASED IT FOR THE FOURTH TIME AND IT IS HAS BEEN IN THE SERVICE CENTER ABOUT A MONTH AND THEY HAVE NO ANSWERS. I HAVE HAVE CALLED DODGE NUMEROUS TIMES AND CAN'T GET ANY HELP FROM ANYONE. THIS VEHICLE IS NOT SAFE I HAVE BEEN PULLED OVER BY POLICE NUMEROUS TIMES FOR NO LIGHTS AND STRANDED BECAUSE THE CAR WOULD NOT GO INTO GEAR. *KB

11/28/2011

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE ALSO HESITATED TO ACCELERATE FROM STOPS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT A WIRING HARNESS SHAFT NEAR THE HEAD CYLINDER WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 17,383.

2/13/2012

I PURCHASED AT NEW 2011 DODGE JOURNEY CREW IN FEBRUARY 2011, WITH 5 MILES. DURING THE COURSE OF A FEW MONTHS, I NOTICED THAT THE DRIVE WAS A LITTLE BUMPY. I ASSUMED THAT THE UNEVEN RIDE WAS DUE TO LOW PRESSURE IN THE TIRES OR BALANCING ISSUES. I REPORTED THIS ISSUE TO THE DEALER IN JULY 2011. THE VEHICLE WAS EVALUATED WITH THE FOLLOWING OUTCOME: ROTORS AND BRAKE PADS NEEDED TO REPLACED, BALANCE TIRES AND RE-ALIGNED TIRE PRESSURE. THE DEALER ORDERED NEW ROTORS/PADS AND I RETURNED 2 WEEKS LATER FOR INSTALLATION. A FEW MONTHS LATER, I STARTED EXPERIENCING THE SAME UNEVEN RIDE AND COMPLAINED TO THE DEALER. THIS COMPLAINT RESULTED IN MY TIRES BEING REPLACED (MECHANIC STATED I HAD 2 BAD TIRES). THE MECHANIC ALSO STATED THAT THE OLD TIRES HAD SOME WEARING ON THEM (MOST LIKELY DUE TO UNBALANCE TIRES). MY COMPLAINTS TO THE DEALERSHIP STARTED TO INCREASE AND RESULTED IN A VISIT EVERY OTHER MONTH TO HAVE MY TIRES BALANCED. NEEDLESS TO SAY, MY ROTORS AND PADS HAD TO BE REPLACED A SECOND TIME IN MARCH 2012 (24K MILES). I WORKED THROUGH CHRYSLER CASE MANAGEMENT ON THIS REPLACEMENT AND I HAD TO PAY A $100 DEDUCTIBLE FOR THE REPAIR (NOT SURE WHY, BUT NEEDED MY CAR TO MAKE A LIVING). MY VEHICLE WAS BACK IN THE SHOP IN APRIL 2012 FOR BALANCING ISSUES. THE DEALER FORCED BALANCED MY VEHICLE (THIS WAS THE SECOND FORCED BALANCING ON MY VEHICLE). ON APRIL 20, 2012, I HAD ANOTHER VISIT TO THE DEALER JUST TO BE TOLD THAT THEY REPLACED MY FRONT LEFT AND RIGHT AXLES, IN AN EFFORT TO FIX MY BALANCING ISSUES. NEEDLESS TO SAY, THIS HAS NOT RESOLVED MY UNEVEN DRIVING ISSUES AND I AM BACK AT THE CASE MANAGEMENT STAGE. THROUGHOUT MY ENTIRE YEAR AND A HALF WITH THIS VEHICLE, SEVERAL DEALERSHIPS HAVE TOLD ME THE DODGE JOURNEY HAS BEEN KNOWN TO HAVE THIS TYPE OF ISSUES. *TR

7/25/2012

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE REAR OF THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE DRIVETRAIN AND SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

9/8/2015

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHENEVER THE VEHICLE WAS DRIVEN ON AN INCLINE, THE VEHICLE WOULD ABNORMALLY ROLL BACKWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO OFFERED NO ASSISTANCE AND THE MANUFACTURER WAS CONTACTED WHO ALSO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,159.

3/16/2011

THIS IS THE FIRST INCIDENT 2 MONTHS AFTER I PURCHASED THIS BRAND NEW TRUCK. THE CAR HAD NO POWER AT ALL. IT WOULD NOT START. I HAD TO HAVE IT TOWED FROM MY DRIVEWAY. ABOUT 6 MONTHS LATER THE CAR WOULD NOT GO INTO GEAR THE HEAD OR BRAKE LIGHTS WOULD NOT WORK. I TOOK IT BACK TO THE DEALERSHIP WHERE I PURCHASED IT FOR THE FOURTH TIME AND IT IS HAS BEEN IN THE SERVICE CENTER ABOUT A MONTH AND THEY HAVE NO ANSWERS. I HAVE HAVE CALLED DODGE NUMEROUS TIMES AND CAN'T GET ANY HELP FROM ANYONE. THIS VEHICLE IS NOT SAFE I HAVE BEEN PULLED OVER BY POLICE NUMEROUS TIMES FOR NO LIGHTS AND STRANDED BECAUSE THE CAR WOULD NOT GO INTO GEAR. *KB

11/28/2011

I PURCHASED AT NEW 2011 DODGE JOURNEY CREW IN FEBRUARY 2011, WITH 5 MILES. DURING THE COURSE OF A FEW MONTHS, I NOTICED THAT THE DRIVE WAS A LITTLE BUMPY. I ASSUMED THAT THE UNEVEN RIDE WAS DUE TO LOW PRESSURE IN THE TIRES OR BALANCING ISSUES. I REPORTED THIS ISSUE TO THE DEALER IN JULY 2011. THE VEHICLE WAS EVALUATED WITH THE FOLLOWING OUTCOME: ROTORS AND BRAKE PADS NEEDED TO REPLACED, BALANCE TIRES AND RE-ALIGNED TIRE PRESSURE. THE DEALER ORDERED NEW ROTORS/PADS AND I RETURNED 2 WEEKS LATER FOR INSTALLATION. A FEW MONTHS LATER, I STARTED EXPERIENCING THE SAME UNEVEN RIDE AND COMPLAINED TO THE DEALER. THIS COMPLAINT RESULTED IN MY TIRES BEING REPLACED (MECHANIC STATED I HAD 2 BAD TIRES). THE MECHANIC ALSO STATED THAT THE OLD TIRES HAD SOME WEARING ON THEM (MOST LIKELY DUE TO UNBALANCE TIRES). MY COMPLAINTS TO THE DEALERSHIP STARTED TO INCREASE AND RESULTED IN A VISIT EVERY OTHER MONTH TO HAVE MY TIRES BALANCED. NEEDLESS TO SAY, MY ROTORS AND PADS HAD TO BE REPLACED A SECOND TIME IN MARCH 2012 (24K MILES). I WORKED THROUGH CHRYSLER CASE MANAGEMENT ON THIS REPLACEMENT AND I HAD TO PAY A $100 DEDUCTIBLE FOR THE REPAIR (NOT SURE WHY, BUT NEEDED MY CAR TO MAKE A LIVING). MY VEHICLE WAS BACK IN THE SHOP IN APRIL 2012 FOR BALANCING ISSUES. THE DEALER FORCED BALANCED MY VEHICLE (THIS WAS THE SECOND FORCED BALANCING ON MY VEHICLE). ON APRIL 20, 2012, I HAD ANOTHER VISIT TO THE DEALER JUST TO BE TOLD THAT THEY REPLACED MY FRONT LEFT AND RIGHT AXLES, IN AN EFFORT TO FIX MY BALANCING ISSUES. NEEDLESS TO SAY, THIS HAS NOT RESOLVED MY UNEVEN DRIVING ISSUES AND I AM BACK AT THE CASE MANAGEMENT STAGE. THROUGHOUT MY ENTIRE YEAR AND A HALF WITH THIS VEHICLE, SEVERAL DEALERSHIPS HAVE TOLD ME THE DODGE JOURNEY HAS BEEN KNOWN TO HAVE THIS TYPE OF ISSUES. *TR

7/25/2012

WE WERE ON OUR WAY TO CHURCH AND THE STEERING WHEEL STARTED SHAKING AT ABOUT 55 MPH SO WE SLOWED DOWN AND IT STOPPED. AS WE CONTINUED ON TO CHURCH THE WHEEL STARTED SHAKING AGAIN AND WE DROVE A LITTLE FASTER AND THEN SLOWER. WE MADE IT TO CHURCH AND AS WE PARKED THE CAR WE NOTICED A BURNING SMELL. WHEN I GOT OUT OF THE PASSENGER SIDE OF THE CAR THERE WERE METAL PLATES POPPING OUT OF THE WHEEL. I NOTICED THE CAP ON THE WHEEL WAS MELTED. THE METAL PLATES WERE TOO HOT TO PICK UP AND THE WHEEL WAS EXTREMELY HOT. WE DID SOME RESEARCH ON THE INTERNET AND FOUND COMPLAINTS ON LEMONLAW.COM. THERE ARE ALSO 12 REPORTED COMPLAINTS ON CARCOMPLAINTS.COM. IF DODGE KNOWS THERE IS A PROBLEM LIKE THIS; WHY ISN'T THERE A RECALL? I JUST HAD THE OIL CHANGED AT THE DODGE DEALERSHIP AND THEY DID AN ALL POINT CHECK UP. THE ONLY THING THEY RECOMMENDED WAS A TUNE-UP. NO PROBLEM WAS FOUND WITH THE BRAKES. THE MECHANIC TOLD ME THAT THE CALIPER GOT SO HOT IT DAMAGED THE CERAMIC BRAKE PADS AND ROTOR. HE SAID THE CALIPER COULD HAVE LOCKED UP AND WE COULD HAVE GOTTEN IN ACCIDENT. WE ARE FORTUNATE THAT DID NOT HAPPEN HOWEVER IT CERTAINLY COULD HAVE. THE REPAIRS WERE OVER $400. I SHOULD NOT HAVE THIS EXPENSE ON THIS NEW OF A VEHICLE. THIS IS THE FIRST DODGE I HAVE EVER OWNED AND LOVED THIS VEHICLE UNTIL NOW. NOW I AM NOT SURE I WILL EVER OWN ANOTHER ONE. VERY DISAPPOINTED TO SAY THE LEAST. *TR

6/24/2014

WE HAVE OWNED THIS VEHICLE FOR 11 MONTHS AND HAVE BEEN DRIVING WITH THE BACK SEATS DOWN BECAUSE THE REAR VISIBILITY IS SO RESTRICTED BY THE REAR SEAT HEAD RESTS. WE FIRST NOTICED PROBLEMS WITH THE BLIND SPOTS TO THE RIGHT AND LEFT FRONT ROUGHLY AT 45 DEGREES NOT WHERE YOU USUALLY HAVE ONCOMING TRAFFIC,IN A MALL IT CAN BE A REAL PROBLEM. WE FEEL THIS PROBLEM SHOULD BE BROUGHT TO THE ATTENTION OF THE GENERAL PUBLIC. WE DO NOT PLAN ON KEEPING IT MUCH LONGER. THANK YOU. *TR

10/10/2012

VISIBILITY OBSTRUCTION: THE HEATER HAS SLOWLY BEEN LOSING HEAT AND IS ONLY BLOWING COLD AIR. VISIBILITY IS SEVERELY OBSTRUCTED DUE TO THE DEFROST SYSTEM NOT WORKING PROPERLY. THE DEFROST SYSTEM IS BLOWING COLD AIR NOT CLEARING THE WINDSHIELD AND SERIOUSLY OBSTRUCTING VISIBILITY.

12/31/2017

SINCE I PURCHASED THIS VEHICLE IN SEPTEMBER OF 2011 I'VE HAD PROBLEMS FROM THE RADIO NOT WORKING, POWER OUTLETS NOT WORKING, BAD CYLINDER HEADS, HAVE RANDOM LOSS OF ACCELERATION, BAD GAS TANK AND FUEL PUMP. ACCORDING TO THE TECHNICIAN AT THE DEALER THE JOURNEY HAS A PROBLEM WITH THE CYLINDER GOING BED WITHIN THE FIRST YEAR. THE FUEL PUMP HAD TO BE REPLACED TWICE. THE FIRST TIME THEY REPLACED IT I BROKE DOWN IN THE MIDDLE OF THE FREEWAY 3 DAYS LATER WITH MY FAMILY IN THE VEHICLE. THE BRAKES AND STEERING WHEEL LOCKED UP AND THE VEHICLE SHUTOFF. I WAS A SITTING DUCK WAITING TO BE HIT BE ONCOMING VEHICLES. I HAD THE VEHICLE TOWED BACK TO THE DEALER AND 3 DAYS LATER I'M TOLD THAT THE VEHICLE IS FIXED BUT I NEED TO REPLACE THE BRAKES BECAUSE THEY WERE AT 0%. FIRST OF ALL I JUST HAD TO REPLACE THE TIRES 2 MONTHS PRIOR AND MY BRAKES WERE FINE NOW I HAVE NO BRAKES AT ALL. SECONDLY THEY SAID THEY ROAD TESTED THE VEHICLE THE FIRST TIME THEY SHOULD HAVE FIXED THE ISSUE BUT YET THEY DIDN'T TELL ME I NEEDED NEW BRAKES. I COULDN'T FUEL MY VEHICLE TO FULL. IT GENERALLY STOP AROUND 3/4. THEY HAVE REPLACED EVERYTHING THERE IS TO REPLACE AND THE CAR STILL DOESN'T WORK. AFTER THE SECOND TIME THE FUEL PUMP WAS REPLACED I WAS TOLD MY VEHICLE WAS FIXED I PICKED IT UP AND IT WAS WORSE THAN WHEN I DROP IT OFF. THE VEHICLE WAS MAKING LOUD NOISES, VIBRATING, AND I STILL COULDN'T TELL HOW MUCH GAS WAS IN THE TANK. ON TOP OF ALL OF THAT THEY TRIED TO CHARGE ME 20 DOLLARS FOR GAS AND WHEN I REFUSED TO PAY THEY TOOK THE GAS OUT THE VEHICLE AND LEFT IT ON THE LINE NEXT TO THE E. I HAD ENOUGH GAS TO MAKE IT TO THE GAS STATION. NEEDLESS TO SAY I'M STILL WITHOUT A VEHICLE. *TR

1/11/2013

FUEL LINE ON THE FUEL RAIL BLEW OUT HEARD POP THEN VEHICLE CAUGHT FIRE. WAS DRIVING SMELLED GAS DROVE HOME AS FAST AS POSSIBLE. GOT OUT OF CAR TO SEE FUEL POURING OUT OF DRIVER SIDE OF CAR UNDER HOOD. WENT IN HOUSE. GOT HUSBAND HE LET THE CAR COOL DOWN THEN LOOKED TO SEE WHERE IT WAS COMING FROM HEARD POP AND THEN FLAMES.

12/20/2017

1. TWO AND HALF YEAR OLD TODDLER FELL INSIDE THE CAR IN THE 2ND ROW ISLE. 2. INSIDE SEAT RAILS ARE NOT COVERED AS THE OUTSIDE ONES THAT ARE CLOSER TO THE PASSENGER DOORS. THE POTENTIAL OF HAPPENING AGAIN IS VERY HIGH. IT'S CONSEQUENCES SUFFERED FOR THIS NEGLIGENCE IS THE TODDLER NEEDED TO BE TAKEN TO THE EMERGENCY ROOM, TO BE X-RAYED AND STITCHED UP FOR A LACERATION ON THE KNEE. TEST ARE STILL PENDING IF LACERATION HAD ANY HARM ON MUSCLES OR TENDONS OF THE KNEE OR LEG. 3. I VISITED A DODGE DEALER PARTS AND SERVICE DEPARTMENT TODAY TUESDAY AUGUST 2ND, 2011 AND CUSTOMER SERVICE REPRESENTATIVE VERIFIED THAT THERE IS NO COVER THAT COMES WITH THE CAR NOR THAT IS AVAILABLE TO FIX THE PROBLEM FOR THE INSIDE RAILS OF THE 2ND ROW SEAT. *KB

8/2/2011

HORN HONKS WHILE DRIVING WINDOWS ROLL DOWN DOORS LOCK AND WILL NOT UNLOCK SEAT MOVES DASH LIGHTS ALL COME ON HAPPENS WHILE PARKED AND CAN'T STOP HORN WILL NOT LET INTO CAR REPLACED MANY BATTERIES AND HAVE NO ANSWER FROM DEALERS

3/3/2018

CONSUMER WRITES IN REGARDS TO PROBLEMS WITH REMOTE START FEATURE *TGW THE CONSUMER STATED THE REMOTE START WAS IN HIS POCKET, WHILE DOING SOME GARDENING. WHEN HE RETURNED HOME, HE FOUND THE VEHICLE LOCKED WITH THE ENGINE RUNNING. *JB

9/8/2011

THE CLOCK KEEPS LOOSING TIME AND GETTING BEHIND. I HAVE TAKEN IT BACK MULTIPLE TIMES TO THE DEALER FOR THIS PROBLEM. ALSO I HAVE TAKEN IT BACK TO THE DEALER TWICE BECAUSE THE CENTER CONSOLE TOUCH SCREEN GOES BLANK, WHICH CAUSES THE RADIO AND AC NOT TO WORK BECAUSE THAT IS CONTROLLED BY THE TOUCH SCREEN THAT SHORTS OUT. NOT TO MENTION THAT THE DISPLAY ON MY DASH KEEPS SWITCHING OVER TO SOME UNKNOWN LANGUAGE. *TR

5/12/2012

2011 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE TIRES *TGW THE CONSUMER STATED THE DEALER HAD VERY LITTLE INFORMATION ABOUT THE SAFETY OF THE TIRES ON THE HIS/HER VEHICLE. (KUMHO SOLUS TIRES). *JB

2/9/2012

THESE TIRES CAME ON NEW 2011 DODGE JOURNEY. AFTER TIRE ROTATION THE CAR SHOOK AT 60MPH. RETURNED TO THE SERVICE CENTER, WAS TOLD THE BELTS WERE SEPARATING. TREAD 6/32, WITH 21,203 MILES!! KUMHO SOLUS KH16 225 55R19. STILL IN WARRANTY, NO ONE WILL DO WARRANTY WORK FOR KUMHO!!! TOO DANGEROUS TO DRIVE. *TR

8/16/2013

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARING AND BRAKES WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT WATER ENTERED THE WIRING HARNESS AND THE ABS MODULE, HEADLAMPS, AND DASH WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V675000 (SERVICE BRAKES), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.

2/9/2017

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE WIRE HARNESS UNDERNEATH THE DRIVER'S SEAT WAS CAUSING THE AIR BAG WARNING INDICATOR TO ILLUMINATE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 137,000.

8/7/2018

1. TWO AND HALF YEAR OLD TODDLER FELL INSIDE THE CAR IN THE 2ND ROW ISLE. 2. INSIDE SEAT RAILS ARE NOT COVERED AS THE OUTSIDE ONES THAT ARE CLOSER TO THE PASSENGER DOORS. THE POTENTIAL OF HAPPENING AGAIN IS VERY HIGH. IT'S CONSEQUENCES SUFFERED FOR THIS NEGLIGENCE IS THE TODDLER NEEDED TO BE TAKEN TO THE EMERGENCY ROOM, TO BE X-RAYED AND STITCHED UP FOR A LACERATION ON THE KNEE. TEST ARE STILL PENDING IF LACERATION HAD ANY HARM ON MUSCLES OR TENDONS OF THE KNEE OR LEG. 3. I VISITED A DODGE DEALER PARTS AND SERVICE DEPARTMENT TODAY TUESDAY AUGUST 2ND, 2011 AND CUSTOMER SERVICE REPRESENTATIVE VERIFIED THAT THERE IS NO COVER THAT COMES WITH THE CAR NOR THAT IS AVAILABLE TO FIX THE PROBLEM FOR THE INSIDE RAILS OF THE 2ND ROW SEAT. *KB

8/2/2011

THE REAR PASSENGER DOORS CAN NOT BE EASILY UNLOCKED BY THE REAR PASSENGERS. THE DRIVER OR THE FRONT PASSENGER HAS TO PUSH THE UNLOCK BUTTON TO UNLOCK THE REAR DOORS. THE DOOR KNOB ( THE LOCK PIN THAT GOES UP AND DOWN INTO THE DOOR) IS LOCATED BEHIND YOU IN THE REAR SEATS BECAUSE OF THE LONG DOORS AND IS VERY DIFFICULT TO GRASP AND PULL UP TO UNLOCK THE DOOR. IF THERE WAS EVER A CRASH AND THE DRIVER OR FRONT PASSENGER WAS UNABLE TO HIT THE UNLOCK BUTTON IT WOULD LEAVE THE BACK PASSENGERS TRAPPED. THIS IS A VERY POOR DESIGN AND A MAJOR SAFETY HAZARD. HAD I NOTICED THIS PRIOR TO LEASING THE CAR I WOULD HAVE CHOSEN ANOTHER CAR. THE DEALER STATES IT IS DESIGNED THAT WAY SO THAT SMALL CHILDREN CAN NOT OPEN THE DOORS, BUT ISN'T THAT WHAT THE CHILD LOCK FEATURE IS FOR. THIS CAR IS AN ACCIDENT WAITING TO HAPPEN. *TR

11/3/2011

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE ESC AND THROTTLE CONTROL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE BEGAN TO SHAKE CONTINUOUSLY AND UPON ENGAGING THE ACCELERATOR PEDAL THERE WAS NO RESPONSE. THE WARNING INDICATORS REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS MANEUVER TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF AND RESTATED. THE VEHICLE RESUMED WITH THE WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. THE FIRST OCCURRENCE, THE COMPUTER SOFTWARE WAS UPDATED. THE MOST RECENT FAILURE THE VEHICLE HAD NOT BEEN REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. ..UPDATED 09/24/12 *BF THE CONSUMER STATED AFTER SHE TOOK HER VEHICLE TO THE DEALER THE FIRST TIME IN MAY 2012, THE DEALERSHIP REPLACED THE PCM IN ORDER TO FIX THE PROBLEM. HOWEVER, THE SAME PROBLEM HAPPENED AGAIN IN SEPTEMBER 2012. IN TOTAL, THE PROBLEM HAPPENED FOUR DIFFERENT TIMES. ALL OF THE SAME INDICATOR LIGHTS ILLUMINATED, THEN THE VEHICLE STARTED JERKING, AND SHE COULD NO LONGER ACCELERATE. SHE HAD TO COAST TO THE SIDE OF THE ROAD, TURNED OFF THE VEHICLE, THEN TURNED IT BACK ON AGAIN; WHERE SHE WAS ABLE TO DRIVE HOME. SHE TOOK THE VEHICLE TO THE DEALER, WHERE THEY EXPLAINED TO HER, THEY DIDN'T HAVE A SOLUTION TO THE PROBLEM SHE WAS EXPERIENCING.

9/5/2012

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE LIFTING THE VEHICLE USING THE PROVIDED JACK (SERIAL NUMBER: D4756386AB) THE ARM OF THE JACK BENT, CAUSING IT TO SLIDE FROM UNDER THE VEHICLE WHILE LIFTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 18,064.

9/14/2012

I WAS INVOLVED IN A VEHICULAR ACCIDENT ON MONDAY, 10/01/2012 IN A 2011 DODGE JOURNEY. I HAVE HAD SEVERAL MINOR ISSUES WITH THE VEHICLE STARTING WITH THE DRIVERS SEAT FAILING TO OPERATE WITHTHE ELECTRIC CONTROLS, THE GLOVE BOX DEFECT, THE COVERS ON THE FLOOR BOLTS ESPECIALLY ON THE DRIVERS SIDE SLIP OFF. *TR

10/5/2012

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK UNCONTROLLABLY. THE DEALER STATED THAT THE ROTORS AND BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

10/14/2014

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE REAR LOCKING MECHANISM FAILED TO UNLOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TECHNICIAN COULD NOT FIND THE FAILURE TO UNLOCK THE MECHANISM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE. UPDATED 04/07/16*LJ *CN

1/22/2016

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. AFTER HAVING NEW TIRES INSTALLED ON THE VEHICLE, THE CONTACT STATED THAT THE CHECK TIRE PRESSURE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE PRESSURE MONITORING SYSTEM SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

10/17/2016

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARING AND BRAKES WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT WATER ENTERED THE WIRING HARNESS AND THE ABS MODULE, HEADLAMPS, AND DASH WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V675000 (SERVICE BRAKES), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.

2/9/2017

FUEL LINE ON THE FUEL RAIL BLEW OUT HEARD POP THEN VEHICLE CAUGHT FIRE. WAS DRIVING SMELLED GAS DROVE HOME AS FAST AS POSSIBLE. GOT OUT OF CAR TO SEE FUEL POURING OUT OF DRIVER SIDE OF CAR UNDER HOOD. WENT IN HOUSE. GOT HUSBAND HE LET THE CAR COOL DOWN THEN LOOKED TO SEE WHERE IT WAS COMING FROM HEARD POP AND THEN FLAMES.

12/20/2017

TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ABS, BRAKE AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO COMMUNITY MOTORS CHRYSLER DODGE JEEP RAM (500 WESTIN OAKS DR, HAMMOND, LA 70403, (985) 345-0401) AND DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE PART WASS NO LONGER BEING MANUFACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 67,000.

10/22/2020

The contact owns a 2011 Dodge Journey. The contact stated that while driving on several occasions at various speeds, the vehicle stalled. The vehicle was not able to restart after each failure. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the fuel pump needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that his friend replaced the fuel pump an additional four times. The vehicle was then taken to a dealer where it was diagnosed that the fuel pump or TIPM sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 145,000.

6/20/2024