2011 Dodge Grand Caravan Owner Complaints

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THERE WAS AN ELECTRICAL ISSUE AND THEY RESET THE SYSTEM. LATER, WHILE DRIVING AT HIGHWAY SPEEDS THE VEHICLE SUDDENLY DECELERATED BEFORE STALLING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT WAS TAKEN BACK TO THE DEALER WHERE SHE WAS ADVISED THAT THE CAM SENSOR HAD MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE DRIVER SIDE REAR THIRD ROW SEAT BELT SUDDENLY LOCKED WITH A PASSENGER IN THE SEAT. WHILE TRYING TO LOOSEN THE SEATBELT, IT ONLY CONTINUED TO TIGHTEN AROUND THE PASSENGER. THE SEAT BELT WAS EVENTUALLY CUT AND THE PASSENGER RECEIVED MINOR BRUISES TO THE ABDOMEN AS A RESULT. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE THEY REPLACED THE SEAT BELT. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500 AND THE CURRENT MILEAGE WAS APPROXIMATELY 4,200.

7/22/2011

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THE DEALER TOLD HER THAT CHRYSLER WOULD ONLY PROVIDE ONE PART PER WEEK FOR NHTSA RECALL CAMPAIGN ID NUMBER: 11V139000(ELECTRICAL SYSTEM: IGNITION SWITCH). THE CONTACT STATED SHE WAS ON A WAITING LIST WITH THE DEALER FOR SIX WEEKS. THE MILEAGE WAS UNKNOWN.

8/1/2011

I HAVE A 2011 DODGE GRAND CARAVAN WITH ABOUT 52,000 MILES ON IT. ON DAY THE RADIO JUST WENT OFF AND THEN TURNED BACK ON. IT DID THIS MULTIPLE TIMES BEFORE WE SENT IT IN TO THE SHOP. THEN ONE DAY IT WOULD NOT START. IT WOULD TURN OVER BUT WOULD NOT FIRE UNTIL I TRIED IT 6 TO 10 TIMES AND THEN IT WOULD START. WE TOOK IT IN TO THE DEALER FOR A MISFIRE IN CYLINDER #2 ( RECALL ON LEFT HEAD) BUT IT STARTED ALL THE TIME FOR THEM, UNTIL I WENT TO LEAVE, AND THEN NO START. THE TECH WAS ABLE TO DUPLICATE IT AND SAID WE WOULD TROUBLE SHOOT IT. A WEEK LATER THEY CALLED AND SAID IT IS MORE THEN LIKELY THE TIPM CAUSING THE PROBLEM AND THE PART IS BACKORDER NATIONALLY AND WOULD COST ME $1037 PLUS TAX FOR THE PARTS AND LABOR. IF IT IS BACK ORDERED THEN THERE IS A BIG PROBLEM AND CHRYSLER KNOWS ABOUT IT. I HOPE THEY ISSUE A RECALL SOON SO I CAN GET MY MONEY BACK. *TR

7/22/2014

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER SEVERAL ATTEMPTS. ONCE STARTED, THE VEHICLE STALLED WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS TAKEN TO THE DEALER. THE CONTACT WAS INFORMED THAT THE TOTALLY INTEGRATED POWER MODULE WAS FAULTY AND CAUSED THE FUEL PUMP TO MALFUNCTION. THE VEHICLE WAS NOT REPAIRED BECAUSE THE NECESSARY PART WAS ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

8/5/2014

WHEN VEHICLE IS STARTED, ENGINE RPMS SURGE UP AND DOWN, WILL NOT SETTLE FOR ABOUT 1-2 MINUTES. SOMETIMES IT WILL CAUSE CAR TO LAUNCH FORWARD AND CONTINUE TO KICK FORWARD UNINTENDED ONCE SHIFTED INTO "D" I HAVE TAKEN VEHICLE TO SEVERAL DEALERS, ON MULTIPLE OCCASIONS. THEY HAVE DONE NUMEROUS REPAIRS, BUT UNABLE TO FIND A FIX. PROBLEM HAS PROGRESSED TO MISFIRE AT HIGHWAY SPEEDS WHICH CAUSES A VIOLENT SHAKE UNTIL I MANUALLY DOWNSHIFT (WITH ELECTRIC SHIFTER) I HAVE MADE FORMAL COMPLAINTS TO CHRYSLER, BUT NO CALL BACKS. DEALER HAS FOUND CODES P0300, AND P0301 PENDING, STORED, AND ACTIVE ON VARIOUS TIMES. ACCORDING TO CHRYSLER MASTER TECH, CHRYSLER KNOWS OF DEFECT AND EFFECTS EARLY 3.6 PENTASTAR ENGINE, BUT HASN'T FOUND A FIX. WHAT MAKES THIS A SAFETY CONCERN, IS THAT I TO MERGE ON THE HIGHWAY, OR PASS A VEHICLE, I HAVE TO RACE THE ENGINE, AND HOPE THE ENGINE DOESN'T FAIL OR SHUT OFF. CURRENTLY, IM AWAITING ANOTHER APPOINTMENT WITH CHRYSLER, BUT KNOWING THERE ISN'T A FORMAL SOLUTION HAS ME CONCERN FOR THE SAFETY OF MY CHILDREN AS I DRIVE THEM AROUND. *JS

6/20/2012

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ACCELERATOR PEDAL DEPRESSED TO THE FLOOR AND THE ENGINE EXHIBITED A LOSS OF POWER. THERE WERE NO WARNING LIGHTS INDICATING THE FAILURE. THE FAILURE RECURRED OFTEN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THERE WAS NO FAILURE AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WERE AWARE OF THE FAILURE FOR THIS MODEL, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 34,110.

7/11/2012

WHILE ENTERING A INTERSTATE HIGHWAY, OUR NEW 2011 DODGE GRAND CARAVAN (LESS THAN 100 MILES) STALLED AND LOST ALL POWER. AFTER ALMOST BEING REAR ENDED DUE TO LACK OF POWER AND DUE TO HER SKILLED DRIVING, MY WIFE WAS ABLE TO GET THE CAR ON THE SIDE OF THE ROAD. THE VAN WAS UNABLE TO RESTART AND HAD TO BE TOWED TO DEALER WHERE IT HAD BEEN PURCHASED ONLY 6 DAYS EARLIER. ACCORDING TO THE DEALER, THERE WAS A FAILURE OF THE POWERTRAIN CONTROL MODULE (PCM). DUE TO THIS FAILURE, THERE WAS NO LIMP MODE OF REDUCED POWER TO KEEP THE VEHICLE RUNNING FOR BETTER CONTROL. DUE TO THE REPAIR BEING A WARRANTY REPAIR, THE DEALERSHIP KEPT THE DEFECTIVE PART. *TR

9/2/2011

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH THE VEHICLE STARTED TO JERK FOLLOWED BY AN ABNORMAL ACCELERATION. THE CONTACT ALSO MENTIONED THAT THE CHECK ENGINE WARNING LAMP WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER A TOTAL OF THREE TIMES BUT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. AS A PRECAUTIONARY MEASURE, THE DEALER DECIDED TO REPROGRAM THE CENTRAL COMPUTER AND REPLACED THE TRANSMISSION SENSORS. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 51 AND THE CURRENT MILEAGE WAS 6,500.

10/24/2011

WE OWNED A 2008 DODGE GRAND CARAVAN AND AT 59,000 MILES, IT NOT ONLY NEED NEW BRAKE PADS (WHICH WOULD BE NORMAL), BUT TO OUR SURPRISE IT NEEDED NEW ROTORS AS THE ORIGINAL ONES WERE SO WARPED THEY COULD NOT BE USED FOR THE NEW BRAKE PADS. WE WERE INFORMED THAT THE MANUFACTURER HAD ADDED AN EXTENDED WARRANTY FOR THE ROTORS AND WOULD BE COVERED UNDER THEIR EXTENDED WARRANTY. AFTER HAVING OTHER ISSUES WITH THE VAN, THE LIFE LONG DEALER WE WORK WITH TALKED US INTO TRADING FOR A 2011 DODGE CARAVAN, ASSURING THAT THE BRAKE AND ROTOR ISSUE HAD BEEN RESOLVED. IT HAS BEEN ONE YEAR AND THE NEW VAN NEEDED NEW BRAKES AND ROTORS AT ONLY 19,900. I WAS INFORMED THAT DODGE/CHRYSLER ADDED AN EXTENDED WARRANTY (ONCE AGAIN), BUT THIS TIME I GOT TO PAY A DEDUCTIBLE OF $50 (0-24,000 MILES). IF IT HAPPENS AGAIN BEFORE 36,000 MILES MY DEDUCTIBLE GOES UP. WHAT, I GET TO PAY FOR THEIR POOR PARTS PURCHASING? I HAVE INFORMED THE DEALER THAT THIS WILL BE THE LAST DODGE/CHRYSLER PRODUCT I WILL OWN. THEY HAVE TRIED TO TAKE CARE OF US, BUT WITH NO ASSISTANCE FROM THE MANUFACTURER. TOO BAD THAT THEY DO NOT WANT TO PROVIDE A QUALITY PRODUCT FOR CUSTOMERS AS THIS VAN IS A GREAT FAMILY VEHICLE, BUT WOULD HESITATE TO PUT MY GRANDCHILDREN IN IT. *TR

12/6/2012

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE ROTORS FAILED, WHILE DRIVING APPROXIMATELY 55 MPH. THE REAR AND FRONT END OF THE VEHICLE EMITTED A LOUD RATTLING NOISE WHEN THE BRAKE WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE FAILURE WAS LOCATED WITHIN THE ROTORS WHICH WERE WARPED AND CAUSED THE BRAKE PADS TO WEAR PREMATURELY. THE DEALER REPLACED THE ROTORS AND BRAKE PADS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 36,000.

6/7/2013

WE PURCHASED A WHITE 2011 DODGE GRAND CARAVAN 4/30/11, IT NOW HAS 24,000 MILES. WE HAVE NOTICED THAT BOTH SLIDING SIDE DOORS HAVE CAUSED LIKE EVENLY PLACED BLACK MARKS ON THE REAR WHEEL WELLS WHEN THE DOORS HAVE BEEN IN THE OPEN POSITION. BOTH DOOR INTERIORS HAVE MARKS WHERE THE DOORS HAVE MADE CONTACT WITH THE BODY MAKING THE FORE MENTIONED MARKS. WE HAVE MADE COMPUTER INQUIRY SEARCHING FOR "ANYONE WITH A DODGE GRAND CARAVAN HAVING ISSUES WITH THE SLIDING DOORS RUBBING?" AND HAVE HAD HITS ON THIS ISSUE. *KB

11/30/2011

WE PURCHASED A WHITE 2011 DODGE GRAND CARAVAN 4/30/11, IT NOW HAS 24,000 MILES. WE HAVE NOTICED THAT BOTH SLIDING SIDE DOORS HAVE CAUSED LIKE EVENLY PLACED BLACK MARKS ON THE REAR WHEEL WELLS WHEN THE DOORS HAVE BEEN IN THE OPEN POSITION. BOTH DOOR INTERIORS HAVE MARKS WHERE THE DOORS HAVE MADE CONTACT WITH THE BODY MAKING THE FORE MENTIONED MARKS. WE HAVE MADE COMPUTER INQUIRY SEARCHING FOR "ANYONE WITH A DODGE GRAND CARAVAN HAVING ISSUES WITH THE SLIDING DOORS RUBBING?" AND HAVE HAD HITS ON THIS ISSUE. *KB

11/30/2011

SMOKE COMING FROM DRIVER SIDE REAR BRAKE. PULLED OVER AND INSPECTED. COMING FROM BRAKE. REMOVED TIRE AND SAW THAT THE EMERGENCY BRAKE WAS A ACTIVATED DUE TO A SPRING HAD BROKE. I HAVE P SPRING WAS RUSTED. WE HAVE HAD SIMILAR HEATING PROBLRMS IN THE PAST WITH BOTH REAR WHEELS.I HAVE PICTURES OF SPRING AT THE TIME OF INSPECTION ON THE SIDE OF THE HIGHWAY WITH ALL MY CHILDREN IN THE VEHICLE. THIS HAS BEEN A REACURRING PROBLEM WITH WHEELS OVER HEATING. WE EVEN TOOK IT TO THE DEALERSHIP IN THE PAST AND THEY SAID ALL LOOKS NORMAL?

4/26/2014

IN MY 2011 DODGE GRAND CARAVAN, WHILE TURNING THE KEY TO THE ON POSITION TO START THE CAR THE KEY GETS STUCK IN THE STARTING/ON POSITION MAKING THE CAR NOT TURN OVER BUT MAKE NOISE AS IF IM TRYING TO START THE CAR, WHILE ITS ALREADY STARTED & IT'S NOT. I PHYSICALLY HAVE TO TURN THE KEY BACK TO THE OFF POSITION BECAUSE IT WON'T SNAP BACK BY ITSELF. & KEEP TRYING AGAIN UNTIL IT WILL FINALLY START. ALSO WHILE DRIVING THE CAR, IT WILL SHUT OFF WITH NO WARNING CAUSING LOSS OF POWER STEERING, LEAVING ME TO FORCE THE CAR TO A SAFE ZONE TO PUT THE CAR IN PARK AND TRY TO TURN THE CAR ON. WHILE GOOGLING THIS PROBLEM I SEE THERE'S A PROBLEM WITH THE WIND MODULAR/DETENT RING/IGNITON SWITCH BEING RECALLED IN 2008-2010 MODELS. I TOOK IT TO DODGE DEALERSHIP SERVICE DEPARTMENT EXPLAINED THE PROBLEM AND THEY RAN A DIAGNOSIS, AND THEY CLEANED OUT THE IGNITION SWITCH AND UPDATED THE SYSTEM,AND TOLD ME TO REMOVE MY CAR KEY FROM MY KEY CHAIN AND THEN TOLD ME NOTHING WAS WRONG WITH THE CAR. EVERYDAY SINCE THEN THE PROBLEM SEEMS TO BE GETTING WORST. AND NATURALLY I'M OUTSIDE OF MY 36,000 LIMITED WARRANTY BY 2 MONTHS BY DATE AND 10 MILES OVER. (P.S) THIS SEEMS TO BE THE SAME PROBLEM THAT I SEEN IN THE NEWS THAT GM ORIGINALLY KNEW ABOUT THIS PROBLEM SINCE 2001 AND MY CAR IS A 2011 AND HERE IT IS 2014 WITH OVER 31 CRASHES AND 13 DEATHS OVER FAULTY IGNITION SWITCHES AND GM STILL CONTINUES TO PUT NOT ONLY MY FAMILY LIVES AT RISK BUT MANY OTHERS. *JS

7/27/2014

MY VEHICLE WAS TRAVELING AT APPROX 30 MPH WHEN ANOTHER VEHICLE PULLED OUT IN FRONT OF MY VEHICLE RESULTING IN A SIDE IMPACT. PASSENGER SIDE AIRBAG DEPLOYED BUT NOTHING OR NO ONE WAS IN THE PASSENGER SEAT. *TR

12/2/2011

WE HAVE TAKEN THE VEHICLE MULTIPLE TIMES, THE AIRBAG LIGHT RANDOMLY TURNS ON, ESPECIALLY WITH TEMPERATURE CHANGES. THE DEALER SAYS THEY HAVE CHANGED THE CONNECTOR AND THE DEVICE, IT STILL RANDOMLY LIGHTS UP THE AIRBAG SYMBOL. *TR

4/17/2013

WHEN STARTING, THE ENGINE OCCASIONALLY MAKES A RATTLING NOISE AND CHECK ENGINE LIGHT COMES ON. I TOOK IT TO THE DEALER AND AFTER STATING THAT NO CODES WERE CAPTURED, THEY CLEARED THE CODE. THE CHECK ENGINE LIGHT CAME ON AGAIN SO I TOOK IT BACK AND THEY REPLACED THE CAM POSITION SENSOR, WHICH THEY SAID WOULD FIX IT. IT DIDN'T AND THE CHECK ENGINE LIGHT CONTINUES TO COME ON WITH A RATTLING AT THE START WHICH NOW OCCURS MORE FREQUENTLY. NOW THE TRACTION CONTROL LIGHT COMES ON AT THE START AND OCCASIONALLY WHEN DRIVING AT ROAD SPEEDS AND DRY CONDITIONS. THE VAN LOSES POWER AND IS SLOW TO ACCELERATE. I HAVE TO PULL OVER WHEN DRIVING, OR IF IT OCCURS AT STARTING, I HAVE TO SHUT THE VAN DOWN AND RESTART THE VAN AND THIS CORRECTS THE PROBLEM. THE NEXT TIME IT OCCURS, I WILL JUST DRIVE IT TO THE DEALER AND SHOW THEM BECAUSE THEY DON'T SEEM TO BELIEVE ME OR THEY TELL ME THERE IS NOTHING THEY CAN DO. I SEE THAT I AM NOW NOT THE ONLY ONE THAT THIS IS HAPPENING TOO. *TR

3/2/2012

START ENGINE, PUT INTO REVERSE, THE CHECK ENGINE LIGHT AND ESC LIGHT COMES ON. ONLY SEEMS TO EFFECT VEHICLE OPERATION WHEN DRIVING DOWN ROAD AND SLOWING DOWN TO MAKE TURN OR STOP. THEN IT SORT OF JERKS OR DOWNSHIFTS ROUGHLY. BOUGHT THIS VEHICLE USED ON JULY 13, 2012. THIS HAS HAPPENED 4 TIMES ALREADY. WHEN I TOOK IT BACK FOR THEM TO CHECK IT FOR CODES, THEY SAID NOTHING SHOWED UP AND JUST RESET IT. IT HAPPENED AGAIN BEFORE I GOT HOME. *TR

8/3/2012

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE ELECTRONIC THROTTLE CONTROL WARNING LAMP ILLUMINATED AND THE VEHICLE SUDDENLY DECELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 34,200 AND THE CURRENT MILEAGE WAS 37,800. ....UPDATED 10/11/12 *BF THE CONSUMER STATED ROYAL CHRYSLER DIAGNOSED THE FAILURE TO BE BECAUSE OF THE HANDICAPPED EQUIPMENT INSTALLED BY ACCESS UNLIMITED. UPDATED 10/17/2012 *JS

9/20/2012

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHEN TRAVELING WITH THE CRUISE CONTROL SET AT ANY SPEED, THE VEHICLE WOULD ACCELERATE BEYOND THE SET SPEED LIMIT. THE FAILURE WAS MOST PROMINENT WHEN TRAVELING DOWNHILL AND THE VEHICLE WOULD CONTINUE TO ACCELERATE UNTIL THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS ADVISED THAT ALTHOUGH THE FAILURE WAS COMMON, THERE WAS NOT A REMEDY AVAILABLE TO RECTIFY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 34,000. *TR

7/22/2013

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THERE WAS AN ELECTRICAL ISSUE AND THEY RESET THE SYSTEM. LATER, WHILE DRIVING AT HIGHWAY SPEEDS THE VEHICLE SUDDENLY DECELERATED BEFORE STALLING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT WAS TAKEN BACK TO THE DEALER WHERE SHE WAS ADVISED THAT THE CAM SENSOR HAD MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE DRIVER SIDE REAR THIRD ROW SEAT BELT SUDDENLY LOCKED WITH A PASSENGER IN THE SEAT. WHILE TRYING TO LOOSEN THE SEATBELT, IT ONLY CONTINUED TO TIGHTEN AROUND THE PASSENGER. THE SEAT BELT WAS EVENTUALLY CUT AND THE PASSENGER RECEIVED MINOR BRUISES TO THE ABDOMEN AS A RESULT. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE THEY REPLACED THE SEAT BELT. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500 AND THE CURRENT MILEAGE WAS APPROXIMATELY 4,200.

7/22/2011

CHECK ENGINE LIGHT CAME ON IN EARLY DECEMBER. DEALER RESET THE ERROR CODE AND SAID IT WAS PROBABLY NOTHING. LIGHT CAME BACK ON A FEW DAYS LATER SO WE BROUGHT BACK TO THE DEALER - THE CONSULTED WITH CHRYSLER AND REPLACED THE CAM PHASERS AND SAID THAT SHOULD FIX THE PROBLEM. WITHIN A COUPLE OF DAYS THE CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT BOTH CAME ON AND THE CAR LOST ALL ABILITY TO ACCELERATE. DRIVING ON HIGHWAY AT 70MPH, GAS PEDAL TO THE GROUND DID NOTHING AND CAR COASTED TO 50MPH BEFORE IT WOULD LURCH FORWARD AND COAST BACK DOWN AND EVENTUALLY CORRECTED ITSELF BUT LIGHTS REMAINED ON. DEALER CONSULTED WITH CHRYSLER AGAIN AND THEY REPLACED THE CAM PHASER SENSORS AND SAID THAT SHOULD FIX IT. WITHIN A FEW DAYS SAME THING HAPPENED, DRIVING ON HIGHWAY, CHECK ENGINE AND TRACTION CONTROL LIGHT TURNED ON AND CAR LOST ALL ACCELERATION AND COASTED DOWN TO 50MPH AND WOULD LURCH FORWARD AND THEN COST DOWN - RPMS WOULDN'T GO ABOVE 1300RPM AND COULDN'T GET ACCELERATION BACK. TOOK CAR BACK TO DEALER (FORTUNATELY WAS ONLY A FEW MILES FROM THE DEALER) AND THEY HAD IT FOR 2 WEEKS AND CHRYSLER RECOMMENDED REPLACING BOTH WIRING HARNESSES AND THAT SHOULD FIX THE PROBLEM. WITHIN A WEEK, SAME PROBLEM, DRIVING ON HIGHWAY AT 70MPH - CHECK ENGINE AND TRACTION CONTROL LIGHT COMES ON, NO ABILITY TO ACCELERATE OR MAINTAIN SPEED, CAR COASTED DOWN TO 50MPH AND WOULD LURCH FORWARD AND COST BACK DOWN. RETURNING CAR TO DEALER AGAIN (MID FEBRUARY). QUITE DANGEROUS TO (REPEATEDLY) LOOSE ACCELERATION AND WITH NO ABILITY TO MAINTAIN SPEED WHEN DRIVING AT 70MPH ON A HIGHWAY. *TR

2/20/2012

WE PURCHASED A WHITE 2011 DODGE GRAND CARAVAN 4/30/11, IT NOW HAS 24,000 MILES. WE HAVE NOTICED THAT BOTH SLIDING SIDE DOORS HAVE CAUSED LIKE EVENLY PLACED BLACK MARKS ON THE REAR WHEEL WELLS WHEN THE DOORS HAVE BEEN IN THE OPEN POSITION. BOTH DOOR INTERIORS HAVE MARKS WHERE THE DOORS HAVE MADE CONTACT WITH THE BODY MAKING THE FORE MENTIONED MARKS. WE HAVE MADE COMPUTER INQUIRY SEARCHING FOR "ANYONE WITH A DODGE GRAND CARAVAN HAVING ISSUES WITH THE SLIDING DOORS RUBBING?" AND HAVE HAD HITS ON THIS ISSUE. *KB

11/30/2011

WE PURCHASED A WHITE 2011 DODGE GRAND CARAVAN 4/30/11, IT NOW HAS 24,000 MILES. WE HAVE NOTICED THAT BOTH SLIDING SIDE DOORS HAVE CAUSED LIKE EVENLY PLACED BLACK MARKS ON THE REAR WHEEL WELLS WHEN THE DOORS HAVE BEEN IN THE OPEN POSITION. BOTH DOOR INTERIORS HAVE MARKS WHERE THE DOORS HAVE MADE CONTACT WITH THE BODY MAKING THE FORE MENTIONED MARKS. WE HAVE MADE COMPUTER INQUIRY SEARCHING FOR "ANYONE WITH A DODGE GRAND CARAVAN HAVING ISSUES WITH THE SLIDING DOORS RUBBING?" AND HAVE HAD HITS ON THIS ISSUE. *KB

11/30/2011

AT 42,039 MILES ON A 2011 DODGE GRAND CARAVAN MY WIFE EXPERIENCED A SUSPICIOUS BLOWOUT ON A 225/65X17 MICHELIN ENERGY SAVER A/S TIRE WITH A 100T RATING. THE DOT # IS: M33T 00KX 1711. THIS IS A 65,000 MILE TIRE. NO FOREIGN OBJECTS WERE STRUCK. THE AIR PRESSURE, TIRE ROTATIONS, AND ALIGNMENTS WERE DONE IN A TIMELY FASHION. I NO LONGER FELT SAFE ON THESE TIRES AND REPLACED ALL 4 WITH ANOTHER BRAND. THIS WAS CLEARLY A MANUFACTURERS DEFECT. *JB

9/4/2013

2011 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO DEFECTIVE VEHICLE TIRES. *SMD THE CONSUMER STATED HIS WIFE NOTICED THE LEFT FRONT TIRE WAS FLAT. THE TOW TRUCK DRIVER REMOVED THE TIRE, AND REPLACED IT WITH THE SPARE. AN INSPECTION OF THE TIRE, REVEALED HEAVY DETERIORATION INSIDE AND OUTSIDE THE RUBBER AND A SEPARATION OF THE RUBBER EXPOSING THE INNER METALS. THE DEALER AGREED TO REPLACE THE FAULTY THE TIRE. ALSO, THE TIRES ON THE REAR, WERE SHOWING THE SAME SIGNS, AS THE FRONT.

9/17/2013

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THERE WAS AN ELECTRICAL ISSUE AND THEY RESET THE SYSTEM. LATER, WHILE DRIVING AT HIGHWAY SPEEDS THE VEHICLE SUDDENLY DECELERATED BEFORE STALLING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT WAS TAKEN BACK TO THE DEALER WHERE SHE WAS ADVISED THAT THE CAM SENSOR HAD MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE DRIVER SIDE REAR THIRD ROW SEAT BELT SUDDENLY LOCKED WITH A PASSENGER IN THE SEAT. WHILE TRYING TO LOOSEN THE SEATBELT, IT ONLY CONTINUED TO TIGHTEN AROUND THE PASSENGER. THE SEAT BELT WAS EVENTUALLY CUT AND THE PASSENGER RECEIVED MINOR BRUISES TO THE ABDOMEN AS A RESULT. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE THEY REPLACED THE SEAT BELT. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500 AND THE CURRENT MILEAGE WAS APPROXIMATELY 4,200.

7/22/2011

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE STEEL CABLE ATTACHED TO THE FRONT DRIVER SIDE SEAT BELT FRACTURED. AS A RESULT, THE SEAT BELT COULD NOT FUNCTION AS INTENDED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

6/27/2014

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT ALL OF THE DOOR LOCKS ACTIVATED AND DISENGAGED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE WINDOWS OPENED AND CLOSED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE MASTER SWITCH HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. THE VIN WAS NOT AVAILABLE.

5/3/2013

THE CONTACT HAS NOTICED THAT THE DISPLAY ON THE BACKUP DISPLAY IS VERY DARK DURING THE DAY MAKING IT VERY HARD TO SEE ANYTHING, SOMETIMES NOTHING AT ALL. ALSO THE CONTACT HAS HAD PROBLEMS WITH THE PASSENGER SIDE WINDOW SWITCH NOT FUNCTIONING CORRECTLY, SOMETIMES IT WORKS SOMETIMES IT DOES NOT. ALSO THERE IS A PROBLEM WITH THE DISPLAY FOR HEATING/COOLING SYSTEM, IT WILL ADJUST ITSELF WITH THE TEMPERATURE AND FAN, IT WILL BE ON FRONT AND BACK THEN GO TO JUST THE FRONT WITH A DIFFERENT TEMPERATURE AND FAN SETTING, IT WILL ALSO CHANGE SETTINGS GOING OVER BUMPS IN THE ROAD. IT DOES THIS WHEN THERE IS EXTREME TEMPERATURE CHANGES OR WHEN THERE IS ANY TYPE OF MOISTURE IN THE AIR, IT WILL BE FLICKER BACK AND FORTH CONSTANTLY NOT ALLOWING FOR MANUAL CHANGES OF TEMPERATURE OR FAN. *TR

5/29/2014

WHILE OPENING THE BACK DOOR OF THE MINIVAN, I NOTICED A HISSING SOUND COMING FROM THE SIDE OF THE VEHICLE. MY WIFE AND SON BOTH NOTICED IT A FEW MINUTES PRIOR TO ME OPENING THE DOOR. ABOUT 15 SECONDS AFTER I HAD OPENED IT, I HEARD A LOUD BANG AND THE ENTIRE GAS STRUT EXPLODED AT THE BASE AND SENT BROKEN PIECES FLYING ABOUT 15 FT INTO THE DRIVEWAY. I WAS HOLDING THE DOOR AT THE TIME AND THE FULL WEIGHT OBVIOUSLY WAS THEN UPON ME. UPON RESEARCHING THIS A BIT I NOTICED THAT SEVERAL MAJOR CAR MANUFACTURERS HAD ISSUED RECALLS BUT APPARENTLY DODGE HAS NOT YET. WELL I'M REPORTING THAT OUR 2011 DODGE GRAND CARAVAN HAS THE SAME ISSUE AND HAS THE STABILUS GAS STRUTS. I HONESTLY HOPE NO ONE GETS INJURED AND THANKFUL THAT WE WERE LUCKY IN THIS INSTANCE. HAD IT BEEN MY WIFE NOT HOLDING THE DOOR AND MY SON STANDING RIGHT THERE, THINGS COULD HAVE GONE DOWN QUITE DIFFERENTLY. *TR

6/24/2013

BOUGHT THIS USED VAN IN NOVEMBER AND HAD PROBLEMS WITH IT FROM THE TIME WE BOUGHT IT. THOUGHT IT WAS A TCIM FAILURE DODGE REPAIR SHOP SAID, NO, THE VIN NUMBER WAS NOT ONE THAT WAS AFFECTED BY TCIM FAILURE. HAD THE FUEL PUMP REPLACED BY ANOTHER SHOP. TOOK IT HOME AND WOULD NOT START AGAIN THE NEXT DAY. THE SHOP TOWED IT BACK AND FOUND THAT IT IS THE TCIM CAUSING THE FUEL PUMP FAILURE. WAITING TO SEE WHAT WILL BE THE ADDITIONAL COST, BESIDES THE $600 + TO CHANGE THE FUEL PUMP.

1/14/2015

WHEN TRYING TO STOP OR SLOW DOWN, STEERING WHEEL VIBRATES SO MUCH IT FEELS LIKE I WON'T BE ABLE TO HOLD ONTO IT. MY SON REPLACED THE ROTOR AND PADS ON FRONT BRAKES AS THEY SEEMED WORN. THEN IN APRIL 2014 WE TOOK THE CAR BACK TO THE DEALER BECAUSE BRAKES WERE GRINDING. THEY REPLACED ROTOR AND PADS AND THINGS SEEMED OK UNTIL MAY, WHEN BRAKES STARTED SQUEALING AND STEERING WHEEL VIBRATING AGAIN WHILE BRAKING.. TOOK CAR BACK TO DEALER ON MAY 21, AND ASKED THEM TO CHECK BRAKES, ROTATE TIRES, AND CHANGE OIL. THEY SAID BRAKES WERE IN THE "GREEN". STILL HAVING VIBRATION OF STEERING WHEEL WHILE BRAKING, SO I ASKED TO BRING IT IN FOR ANOTHER CHECK, AND NOW THEY SAY THE NEW ROTORS, (ABOUT 2 MONTHS OLD) SHOW SIGNS OF SIGNIFICANT WEAR. THEY ASKED ME IF I DROVE WITH BOTH FEET, AND I DO NOT. THEY VERIFIED MY COMPLAINT OF VIBRATION IN THE STEERING WHEEL, AND ASKED ME TO BRING THE CAR BACK IN ON THIS COMING FRIDAY. THE BRAKES SHOULD NOT BE WEARING OUT THIS QUICKLY... *TR

6/2/2014

VEHICLE STALLED 6 TIMES WHILE TRAVELING ON EXPRESSWAY 70-75 MPH ,LIGHTS GOING ON AND OFF...LOSS OF POWER STEERING AND BRAKES WHEN STALLED. TOOK VEHICLE TO DEALERSHIP WHO COULD NOT DUPLICATE. THEY HAD BEEN CONFERRING WITH DODGE REPRESENTATIVE WHO AFTER 1 WEEK STATED TO GIVE VEHICLE BACK TO CUSTOMER. AFTER EXTENSIVE RESEARCH I FEEL IT IS A FAULTY TIPM, HOWEVER DODGE APPARENTLY DOES NOT THINK SO. SO I HAVE A VEHICLE THAT CAN STALL AT ANY TIME...DODGE KNOWS THERE IS A PROBLEM AND THEY JUST DON'T CARE. I WILL SAY THE DEALERSHIP WAS GREAT, FREE LOANER CAR, NO CHARGE FOR DIAGNOSTIC AND THEY GENUINELY FELT BAD TO HAND THE CAR BACK OVER...I DID NOT BUY MY VEHICLE FROM THIS DEALERSHIP, HOWEVER THEY TREATED ME AS IF I WAS A CUSTOMER OF THEIRS. *TR

1/27/2015

CONTINUED ISSUES REGARDING VEHICLE PERFORMANCE INCLUDING FRONT TIRES, TRANSMISSION, WINDOW SWITCH, SLIDING PASS. DOORS. FINANCED A 2011 DODGE GRAND CARAVAN ON JAN 25 2013, VIN # [XXX]. UPON DELIVERY I HAD ISSUES WITH CAR AND RETURNED TO DEALERSHIP THE NEX DAY. ISSUES INCLUDED HARD SHIFTING, CAR VEERING OFF THE ROAD AND SOME NOISES AND NO MANUALS OR PAPERWORK FOR WARRANTY. NUMEROUS REPAIRS WERE MADE ON CAR THROUGHOUT PAST 6 MONTHS SOME OF WHICH MADE ON CAR, SOME OF WHICH CAUSED OTHER ISSUES TO COME UP WITH REPAIRS INCLUDING FAILURE TO PROPERLY REPAIR THE CAR, BRAKE ISSUES, ALIGNMENT AND STEERING WHEEL, FRONT TIRES, SLIDING DOOR SCRAPING, TRANSMISSION ISSUES AND MORE. NUMEROUS UNSUCCESSFUL REPAIRS AND OTHER PROBLEMS NOT ADDRESSED OR UNWILLING. FRONT TIRES/ REAR NEVER MATCHED AND WERE SUPPOSE TO BE REPLACE PER SALES AND NEVER HAPPEN CAUSING TREADS TO SHOW AND STILL DOES, TRANSMISSION JERKS AND HESITATES, DOORS RIP PAINT OFF SIDE OF CAR AND SCRAPE. OTHER ISSUES INCLUDE PASSENGER DOOR WINDOW SWITCH AND PICKUP. ** 2 CHRYSLER CASES CREATED AGAINST DEALER TO FIX ISSUES. CASE # [XXX] CASE # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

10/3/2013

REAR QUARTER VENT WINDOW, SWITCH WAS RECALLED I TOOK IT TO MY DODGE DEALER THEY DISCONNECTED THE SWITCH AND SAID THEY WOULD REPLACE IT . I HAVE CALLED FOUR TIMES NOW AND EVERY TIME I TOLD THEY HAVE NO PARTS TO REPLACE IT . I ASKED HOW LONG IT WOULD BE THEY DON'T KNOW COULD BE 6 MORE MONTHS. *TR

1/8/2015

TL*THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH THE VEHICLE BEGAN TO DOWN SHIFT AND LUNGE FORWARD. WHEN THE ACCELERATOR PEDAL WAS ENGAGED THE VEHICLE CURRENTLY DOES NOT INCREASE IN SPEED. THE CONTACT HAD TO QUICKLY REACT BECAUSE OF THE TRAFFIC BEHIND THE VEHICLE AND DRIVE ONTO THE EMERGENCY LANE AND SHUT TO THE VEHICLE OFF. THE CONTACT RESTARTED THE VEHICLE AND IT BEGAN TO FUNCTION NORMALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO WAS UNABLE TO DIAGNOSED THE FAILURE. IMMEDIATELY AFTER THE CONTACT DROVE AWAY FROM THE DEALER THE FAILURE RECURRED. THE CONTACT DROVE ONTO THE EMERGENCY LANE OVER TO THE SIDE OF THE ROAD AND THE CHECK ENGINE LIGHT CAME ON. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER. THE DEALER RAN A DIAGNOSTIC TEST AND A FAULTY TRANSMISSION CONTROL MODULE IS WHAT'S CAUSING THE VEHICLE TO SUDDENLY DOWN SHIFT AND JERK. THE FAILURE MILEAGE WAS 200.

3/23/2011

TIRE VALVE STEM BROKE, RESULTING IN AN IMMEDIATE FLAT TIRE. THIS IS THE SECOND FAILURE ON THIS VEHICLE. I HAVE HAD THIS HAPPEN ON MORE THAN ONE OF THE SAME MAKE & MODEL OF VEHICLES. *TR

4/13/2011

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REARVIEW BACKUP CAMERA WOULD NOT DISPLAY A BRIGHT ILLUMINATION ON THE NAVIGATIONAL SCREEN DURING THE DAY AND NIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 17.

5/12/2011

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER SUDDENLY STOPPED THE VEHICLE AND A PASSENGERS HEAD STRUCK A HEAD REST, CAUSING HEADACHES. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 5,000. THE VIN WAS UNAVAILABLE.

7/18/2011

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ACTIVATED, THE ELECTRONIC THROTTLE CONTROL WARNING LAMP ILLUMINATED AND THE VEHICLE SUDDENLY DECELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 34,200 AND THE CURRENT MILEAGE WAS 37,800. ....UPDATED 10/11/12 *BF THE CONSUMER STATED ROYAL CHRYSLER DIAGNOSED THE FAILURE TO BE BECAUSE OF THE HANDICAPPED EQUIPMENT INSTALLED BY ACCESS UNLIMITED. UPDATED 10/17/2012 *JS

9/20/2012

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT ALL OF THE DOOR LOCKS ACTIVATED AND DISENGAGED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE WINDOWS OPENED AND CLOSED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE MASTER SWITCH HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. THE VIN WAS NOT AVAILABLE.

5/3/2013

WHILE OPENING THE BACK DOOR OF THE MINIVAN, I NOTICED A HISSING SOUND COMING FROM THE SIDE OF THE VEHICLE. MY WIFE AND SON BOTH NOTICED IT A FEW MINUTES PRIOR TO ME OPENING THE DOOR. ABOUT 15 SECONDS AFTER I HAD OPENED IT, I HEARD A LOUD BANG AND THE ENTIRE GAS STRUT EXPLODED AT THE BASE AND SENT BROKEN PIECES FLYING ABOUT 15 FT INTO THE DRIVEWAY. I WAS HOLDING THE DOOR AT THE TIME AND THE FULL WEIGHT OBVIOUSLY WAS THEN UPON ME. UPON RESEARCHING THIS A BIT I NOTICED THAT SEVERAL MAJOR CAR MANUFACTURERS HAD ISSUED RECALLS BUT APPARENTLY DODGE HAS NOT YET. WELL I'M REPORTING THAT OUR 2011 DODGE GRAND CARAVAN HAS THE SAME ISSUE AND HAS THE STABILUS GAS STRUTS. I HONESTLY HOPE NO ONE GETS INJURED AND THANKFUL THAT WE WERE LUCKY IN THIS INSTANCE. HAD IT BEEN MY WIFE NOT HOLDING THE DOOR AND MY SON STANDING RIGHT THERE, THINGS COULD HAVE GONE DOWN QUITE DIFFERENTLY. *TR

6/24/2013

CONTINUED ISSUES REGARDING VEHICLE PERFORMANCE INCLUDING FRONT TIRES, TRANSMISSION, WINDOW SWITCH, SLIDING PASS. DOORS. FINANCED A 2011 DODGE GRAND CARAVAN ON JAN 25 2013, VIN # [XXX]. UPON DELIVERY I HAD ISSUES WITH CAR AND RETURNED TO DEALERSHIP THE NEX DAY. ISSUES INCLUDED HARD SHIFTING, CAR VEERING OFF THE ROAD AND SOME NOISES AND NO MANUALS OR PAPERWORK FOR WARRANTY. NUMEROUS REPAIRS WERE MADE ON CAR THROUGHOUT PAST 6 MONTHS SOME OF WHICH MADE ON CAR, SOME OF WHICH CAUSED OTHER ISSUES TO COME UP WITH REPAIRS INCLUDING FAILURE TO PROPERLY REPAIR THE CAR, BRAKE ISSUES, ALIGNMENT AND STEERING WHEEL, FRONT TIRES, SLIDING DOOR SCRAPING, TRANSMISSION ISSUES AND MORE. NUMEROUS UNSUCCESSFUL REPAIRS AND OTHER PROBLEMS NOT ADDRESSED OR UNWILLING. FRONT TIRES/ REAR NEVER MATCHED AND WERE SUPPOSE TO BE REPLACE PER SALES AND NEVER HAPPEN CAUSING TREADS TO SHOW AND STILL DOES, TRANSMISSION JERKS AND HESITATES, DOORS RIP PAINT OFF SIDE OF CAR AND SCRAPE. OTHER ISSUES INCLUDE PASSENGER DOOR WINDOW SWITCH AND PICKUP. ** 2 CHRYSLER CASES CREATED AGAINST DEALER TO FIX ISSUES. CASE # [XXX] CASE # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

10/3/2013

2011 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE PADS AND ROTOR PROBLEMS. *SMD THE CONSUMER STATED THE BRAKES NEEDED TO BE REPLACED PREMATURELY. THE RIGHT REAR BRAKE PADS BECAME METAL-TO-METAL WITH THE BRAKE ROTOR. THE CONSUMERS MECHANIC STATED THE BRAKE PADS WERE FROZEN ON THE CALIPER SLIDES, AND THE REAR BRAKES WERE THE SAME.

12/23/2013

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT STATED THAT HE ATTEMPTED TO ACTIVATE THE HEAT IN THE VEHICLE BUT IT ONLY EMITTED COOL AIR. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,000.

1/9/2014

TL* THE CONTACT OWNS A 2011 DODGE CARAVAN. THE CONTACT STATED THAT THE HATCH BACK DOOR OPENED INDEPENDENTLY WITHOUT ENGAGING THE KEY LESS ENTRY. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATELY MILEAGE AT TIME OF FAILURE WAS 53,000.

6/12/2014

IN MY 2011 DODGE GRAND CARAVAN, WHILE TURNING THE KEY TO THE ON POSITION TO START THE CAR THE KEY GETS STUCK IN THE STARTING/ON POSITION MAKING THE CAR NOT TURN OVER BUT MAKE NOISE AS IF IM TRYING TO START THE CAR, WHILE ITS ALREADY STARTED & IT'S NOT. I PHYSICALLY HAVE TO TURN THE KEY BACK TO THE OFF POSITION BECAUSE IT WON'T SNAP BACK BY ITSELF. & KEEP TRYING AGAIN UNTIL IT WILL FINALLY START. ALSO WHILE DRIVING THE CAR, IT WILL SHUT OFF WITH NO WARNING CAUSING LOSS OF POWER STEERING, LEAVING ME TO FORCE THE CAR TO A SAFE ZONE TO PUT THE CAR IN PARK AND TRY TO TURN THE CAR ON. WHILE GOOGLING THIS PROBLEM I SEE THERE'S A PROBLEM WITH THE WIND MODULAR/DETENT RING/IGNITON SWITCH BEING RECALLED IN 2008-2010 MODELS. I TOOK IT TO DODGE DEALERSHIP SERVICE DEPARTMENT EXPLAINED THE PROBLEM AND THEY RAN A DIAGNOSIS, AND THEY CLEANED OUT THE IGNITION SWITCH AND UPDATED THE SYSTEM,AND TOLD ME TO REMOVE MY CAR KEY FROM MY KEY CHAIN AND THEN TOLD ME NOTHING WAS WRONG WITH THE CAR. EVERYDAY SINCE THEN THE PROBLEM SEEMS TO BE GETTING WORST. AND NATURALLY I'M OUTSIDE OF MY 36,000 LIMITED WARRANTY BY 2 MONTHS BY DATE AND 10 MILES OVER. (P.S) THIS SEEMS TO BE THE SAME PROBLEM THAT I SEEN IN THE NEWS THAT GM ORIGINALLY KNEW ABOUT THIS PROBLEM SINCE 2001 AND MY CAR IS A 2011 AND HERE IT IS 2014 WITH OVER 31 CRASHES AND 13 DEATHS OVER FAULTY IGNITION SWITCHES AND GM STILL CONTINUES TO PUT NOT ONLY MY FAMILY LIVES AT RISK BUT MANY OTHERS. *JS

7/27/2014

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. THE CONTACT HAD TO MAKE REPEATED ATTEMPTS TO START THE VEHICLE. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE FAILURE COULD POSSIBLY BE CONTRIBUTED TO THE FUEL PUMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.

8/13/2014

TL* THE CONTACT OWNS A 2011 DODGE GRAND CARAVAN. WHILE DRIVING AT 35 MPH, THE FRONT DRIVER SIDE WINDOW SWITCH CAUGHT FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE FRONT DRIVER SIDE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT A FIRE INSPECTOR TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 107,000.

6/4/2015

THE TIPM (TOTALLY INTEGRATED POWER CONTROL MODULE) HAS CAUSED FUEL PUMP PROBLEMS SO DEALER OVERLAYED THE FUEL PUMP COSTING 400 DOLLARS. IT HAS CAUSED MY BLINKER TO INTERMENT STOP WORKING. IT HAS CAUSED BATTERY FAILURE SO WE HAVE TO REPLACE THE BATTERY 150 DOLLARS. NOW THE DRIVER SEAT WILL NOT MOVE IT'S A POWER SEAT AND UNLESS WE REPLACE THE TIPM WE WILL HAVE TO SPEND MONEY TO OVERLAY THE SEAT. AND SOMETIMES IT DON'T WANT TO START WE HAVE NO WAY OF PAYING FOR THE TIPM AND WE WERE TOLD IT'S NOT A PART THAT HAS BEEN UPDATED TO REPLACE IT WITH A FAULTY PART IS LUDACRIS. THIS IS A SAFETY ISSUE AND NEEDS TO BE RECALLED BEFORE SOMEONE IS HURT

7/7/2015