2021 Dodge Durango Owner Complaints

My rear tail lights are filling with water due to the fact the Dodge Durango tail lights are not fully sealed. Inevitably there will be a short and the lights will no longer work. PLEASE LOOK INTO THIS COMMON PROBLEM thanks

7/4/2021

On my '21 Durango, the backup camera has been so horribly bright at night that I have come to putting my hand or a towel over the screen so that I can look at my side mirrors when backing up. I have visited the dealer and their resolution was to lower the brightness setting which had no effect on the backup camera. This is a huge safety issue backing up at night whether it's in a parking lot or driveway.

10/29/2021

I PURCHASED A 2021 DODGE DURANGO GT FROM ARRIGO DODGE- FT PIERCE ON 12/31/20. THE PICTURE THEY HAD IN THE ADVERTISEMENT SHOWS A SPORT HOOD. THE VEHICLE WAS IN ANOTHER COUNTY SO THEY DELIVERED IT AT NIGHT TO MY HOME. BEFORE PURCHASING IT, I ASKED THE MANAGER TO DOUBLE CHECK TO MAKE SURE THE HOOD WAS IN FACT THE SPORT HOOD IN THE PICTURE ADVERTISED. HE CALLED & CHECKED AND CONFIRMED THAT THE HOOD WAS THE SPORT HOOD. IT WAS DELIVERED WITH A DIFFERENT HOOD. I BELIEVE THIS IS FALSE ADVERTISEMENT. I WANT THE HOOD THAT THEY PROMISED ME. NOW THE EVEN BIGGER ISSUES. I WAS WASHING MY VEHICLE WHEN I DISCOVERED A CRIMPED RUBBER PART ALONG THE DRIVER'S SIDE PASSENGER DOOR. THEN A PAINT DEFECT AROUND THE WINDOW. THEN THE DOOR BEING CROOKED AND NOT LINED WITH THE VEHICLE. WITH ALL THE DAMAGE TO THE DOOR, I BELIEVE THERE WAS TROUBLE ON THE PRODUCTION LINE. THERE IS ALSO A PIECE MISSING ON THE DRIVER'S DOOR PANEL AT THE LATCH TO OPEN THE DOOR. THE PART IS NOT THERE. THE BOLT IS EXPOSED. ON THE PASSENGER SIDE FRONT DOOR, WHEN OPENING, THERE IS A BLACK HOSE THAT COVERS ELECTRICAL WIRING. THAT PART IS PULLED AWAY FROM THE VEHICLE AND THE WIRES ARE HANGING. I PAID $49,000 FOR THIS VEHICLE. IT IS CLEARLY NOT PUT TOGETHER WELL. IT HAS DEFECTS EVERYWHERE. ARRIGO DODGE WANTS TO TRY TO REPAIR IT. THESE ISSUES ARE NOT REPAIRABLE, THESE ARE MANUFACTURING DEFECTS. I AM REQUESTING A REPLACEMENT VEHICLE WITH THE CORRECT HOOD AS ADVERTISED. I DID NOT SPEND ALMOST $50K FOR A DEFECTED VEHICLE THAT THEY WANT TO PATCH UP. PLEASE HELP ME.

1/27/2021

THE STEREO SYSTEM/HEAD END EMITS A VERY LOUD NOICE RANDOMLY WHILE THE VEHICLE IS IN MOTION. THE SOUND IS SO LOUD THAT THE IMMEDIATE INSTINCT IS TO GRAB FOR THE VOLUME CONTROLS DISTRACTING THE DRIVER FROM THE ROAD. NONE OF THE VOLUME BUTTONS ON THE STEERING WHEEL OR DASH HAVE ANY EFFECT. THE SOUND ONLY GOES AWAY WHEN THE UCONNECT SYSTEM CRASHES AND REBOOT AUTOMATICALLY. THE PROBLEM HAS HAPPENED SEVERAL TIMES. IT IS UNCLEAR WHETHER THE SEQUENCE IS INITIATED WITH THE FORWARD COLLISION SENSOR. AT LEAST ONE EVENT SEEMED TO BE WHEN A CAR PULLED OUT IN FRONT OF ME VERY CLOSE IN A TRAFFIC CIRCLE WHERE I HAD TO APPLY SIGNIFICANT BREAKING. ANOTHER EVENT SEEMED TO BE AT THE LOCATION WHERE MY PREVIOUS DURANGO GAVE A FALSE POSITIVE FCW AT A CURVE IN THE ROAD NEAR A UTILITY POLE. THE BOTTOM LINE IS THAT THERE IS SIGNIFICANT HEADS DOWN TIME FOR THE DRIVER DUE TO THE PROBLEM.

3/29/2021

WHEN ATTEMPTING TO START THE ENGINE, THERE IS A CONTINUOUS CRANK BUT ENGINE NEVER STARTS. I PURCHASED THIS VEHICLE BRAND NEW WITH 0 MILES. THIS HAPPENS EVERY DAY. ONLY WAY TO AVOID THIS IS TO START IT WITH THE REMOTE START.

4/15/2021

The contact owns a 2021 Dodge Durango. The contact stated that while the vehicle was parked unattended, it caught fire without warning. The contact stated that the fire extended to the house, which also caught fire. The fire was extinguished with the assistance of the fire department, who informed the contact that the source of the fire was electrical. There was no police report filed. There were no reported injuries. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The local dealer was not notified. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 22,000. The VIN was not available.

2/17/2022

I PURCHASED A 2021 DODGE DURANGO GT FROM ARRIGO DODGE- FT PIERCE ON 12/31/20. THE PICTURE THEY HAD IN THE ADVERTISEMENT SHOWS A SPORT HOOD. THE VEHICLE WAS IN ANOTHER COUNTY SO THEY DELIVERED IT AT NIGHT TO MY HOME. BEFORE PURCHASING IT, I ASKED THE MANAGER TO DOUBLE CHECK TO MAKE SURE THE HOOD WAS IN FACT THE SPORT HOOD IN THE PICTURE ADVERTISED. HE CALLED & CHECKED AND CONFIRMED THAT THE HOOD WAS THE SPORT HOOD. IT WAS DELIVERED WITH A DIFFERENT HOOD. I BELIEVE THIS IS FALSE ADVERTISEMENT. I WANT THE HOOD THAT THEY PROMISED ME. NOW THE EVEN BIGGER ISSUES. I WAS WASHING MY VEHICLE WHEN I DISCOVERED A CRIMPED RUBBER PART ALONG THE DRIVER'S SIDE PASSENGER DOOR. THEN A PAINT DEFECT AROUND THE WINDOW. THEN THE DOOR BEING CROOKED AND NOT LINED WITH THE VEHICLE. WITH ALL THE DAMAGE TO THE DOOR, I BELIEVE THERE WAS TROUBLE ON THE PRODUCTION LINE. THERE IS ALSO A PIECE MISSING ON THE DRIVER'S DOOR PANEL AT THE LATCH TO OPEN THE DOOR. THE PART IS NOT THERE. THE BOLT IS EXPOSED. ON THE PASSENGER SIDE FRONT DOOR, WHEN OPENING, THERE IS A BLACK HOSE THAT COVERS ELECTRICAL WIRING. THAT PART IS PULLED AWAY FROM THE VEHICLE AND THE WIRES ARE HANGING. I PAID $49,000 FOR THIS VEHICLE. IT IS CLEARLY NOT PUT TOGETHER WELL. IT HAS DEFECTS EVERYWHERE. ARRIGO DODGE WANTS TO TRY TO REPAIR IT. THESE ISSUES ARE NOT REPAIRABLE, THESE ARE MANUFACTURING DEFECTS. I AM REQUESTING A REPLACEMENT VEHICLE WITH THE CORRECT HOOD AS ADVERTISED. I DID NOT SPEND ALMOST $50K FOR A DEFECTED VEHICLE THAT THEY WANT TO PATCH UP. PLEASE HELP ME.

1/27/2021

THE STEREO SYSTEM/HEAD END EMITS A VERY LOUD NOICE RANDOMLY WHILE THE VEHICLE IS IN MOTION. THE SOUND IS SO LOUD THAT THE IMMEDIATE INSTINCT IS TO GRAB FOR THE VOLUME CONTROLS DISTRACTING THE DRIVER FROM THE ROAD. NONE OF THE VOLUME BUTTONS ON THE STEERING WHEEL OR DASH HAVE ANY EFFECT. THE SOUND ONLY GOES AWAY WHEN THE UCONNECT SYSTEM CRASHES AND REBOOT AUTOMATICALLY. THE PROBLEM HAS HAPPENED SEVERAL TIMES. IT IS UNCLEAR WHETHER THE SEQUENCE IS INITIATED WITH THE FORWARD COLLISION SENSOR. AT LEAST ONE EVENT SEEMED TO BE WHEN A CAR PULLED OUT IN FRONT OF ME VERY CLOSE IN A TRAFFIC CIRCLE WHERE I HAD TO APPLY SIGNIFICANT BREAKING. ANOTHER EVENT SEEMED TO BE AT THE LOCATION WHERE MY PREVIOUS DURANGO GAVE A FALSE POSITIVE FCW AT A CURVE IN THE ROAD NEAR A UTILITY POLE. THE BOTTOM LINE IS THAT THERE IS SIGNIFICANT HEADS DOWN TIME FOR THE DRIVER DUE TO THE PROBLEM.

3/29/2021

YOUR VEHICLE'S AIR BAG WARNING LIGHT RECENTLY INDICATED THE AIR BAG SYSTEM MAY NOT BE WORKING PROPERLY. THE AIR BAGS IN YOUR VEHICLE MIGHT NOT INFLATE IN A COLLISION, OR THEY COULD INFLATE WITHOUT A COLLISION IF YOU DO NOT GET THE REQUIRED SERVICE. HAVE YOUR VEHICLE CHECKED AT YOUR DEALERSHIP. THE SOS EMERGENCY ALERT OPENS UP ON THE SCREEN AND STATES IT COULDN'T CONNECT PLEASE HAVE VEHICLE SERVICED AT DEALER. ITS DISTRACTING AND CAN CAUSE YOU TO HAVE AN ACCIDENT

4/26/2021

YOUR VEHICLE'S AIR BAG WARNING LIGHT RECENTLY INDICATED THE AIR BAG SYSTEM MAY NOT BE WORKING PROPERLY. THE AIR BAGS IN YOUR VEHICLE MIGHT NOT INFLATE IN A COLLISION, OR THEY COULD INFLATE WITHOUT A COLLISION IF YOU DO NOT GET THE REQUIRED SERVICE. HAVE YOUR VEHICLE CHECKED AT YOUR DEALERSHIP. THE SOS SYSTEMS COMES ON THE SCREEN AND IS VERY DISTRACTING WHEN DRIVING. THEN IT STATES IT COULDN'T CONNECT TO SOS SYSTEM AND CONTACT A DEALER. RED LIGHT COMES ON THE DASH AND ON THE REARVIEW MIRROR. ALMOST CAUSED ME TO WRECK.

4/26/2021

The transmission slips during initial acceleration and causes the driver to dangerously accelerate ahead unexpectedly.This has been occuring since I purchased the vehicle in July of 2021.

9/21/2022

The contact owned a 2021 Dodge Durango. The contact stated that while driving approximately 70 mph and turning in an exit veering to the right when the vehicle began reducing in speed and the vehicle was displaying numbers counting down on the instrument panel. The contact pulled to the side of the road where they turned the vehicle off and waited approximately 5 - 10 minutes before turning the vehicle back on and driving to the dealer. The dealer was unable to duplicate the failure therefore they were unable to diagnose the cause. The vehicle had not been repaired. Approximately 3 weeks after while driving approximately 40 mph when attempting to go on a roundabout when the vehicle began displaying the count down on the instrument panel. The contact attempted to apply the brakes however the vehicle continued to accelerate forward causing the contact to drop into the center of the roundabout. The air bag failed to deploy and the contact hit their head on the steering wheel. The contact also received whiplash and medical attention was needed. The contact was injured from the neck down the back. The vehicle was towed and deemed totaled. A police report was filed. The manufacturer was not made aware of the failure. The failure mileage was 44,722.

3/8/2023

I PURCHASED A 2021 DODGE DURANGO GT FROM ARRIGO DODGE- FT PIERCE ON 12/31/20. THE PICTURE THEY HAD IN THE ADVERTISEMENT SHOWS A SPORT HOOD. THE VEHICLE WAS IN ANOTHER COUNTY SO THEY DELIVERED IT AT NIGHT TO MY HOME. BEFORE PURCHASING IT, I ASKED THE MANAGER TO DOUBLE CHECK TO MAKE SURE THE HOOD WAS IN FACT THE SPORT HOOD IN THE PICTURE ADVERTISED. HE CALLED & CHECKED AND CONFIRMED THAT THE HOOD WAS THE SPORT HOOD. IT WAS DELIVERED WITH A DIFFERENT HOOD. I BELIEVE THIS IS FALSE ADVERTISEMENT. I WANT THE HOOD THAT THEY PROMISED ME. NOW THE EVEN BIGGER ISSUES. I WAS WASHING MY VEHICLE WHEN I DISCOVERED A CRIMPED RUBBER PART ALONG THE DRIVER'S SIDE PASSENGER DOOR. THEN A PAINT DEFECT AROUND THE WINDOW. THEN THE DOOR BEING CROOKED AND NOT LINED WITH THE VEHICLE. WITH ALL THE DAMAGE TO THE DOOR, I BELIEVE THERE WAS TROUBLE ON THE PRODUCTION LINE. THERE IS ALSO A PIECE MISSING ON THE DRIVER'S DOOR PANEL AT THE LATCH TO OPEN THE DOOR. THE PART IS NOT THERE. THE BOLT IS EXPOSED. ON THE PASSENGER SIDE FRONT DOOR, WHEN OPENING, THERE IS A BLACK HOSE THAT COVERS ELECTRICAL WIRING. THAT PART IS PULLED AWAY FROM THE VEHICLE AND THE WIRES ARE HANGING. I PAID $49,000 FOR THIS VEHICLE. IT IS CLEARLY NOT PUT TOGETHER WELL. IT HAS DEFECTS EVERYWHERE. ARRIGO DODGE WANTS TO TRY TO REPAIR IT. THESE ISSUES ARE NOT REPAIRABLE, THESE ARE MANUFACTURING DEFECTS. I AM REQUESTING A REPLACEMENT VEHICLE WITH THE CORRECT HOOD AS ADVERTISED. I DID NOT SPEND ALMOST $50K FOR A DEFECTED VEHICLE THAT THEY WANT TO PATCH UP. PLEASE HELP ME.

1/27/2021

The rear spoiler detach while driving

2/20/2022

I keep receiving error messages on my vehicle, I spoke to a dealership and they stated that there is in fact for a recall.

12/28/2022

Periodic starting failure. Vehicle will not turn over immediately. It has a push button start. The safety of my children is at stake if my vehicle does not start during cold winter months when the outside temperature is below freezing. I am not sure I won’t shut off mid travel. It was suggested to be the type of fuel so I bought premium and it didn’t help.

2/25/2023

The contact's wife owns a 2021 Dodge Durango. The contact stated that the rearview camera failed to engage while reversing. Additionally, the contact stated that the navigation screen failed to engage while driving and he was unable to use the GPS. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the navigation screen needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 700.

3/23/2022

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.

7/15/2024

The contact owned a 2021 Dodge Durango. The contact stated that while driving approximately 70 mph and turning in an exit veering to the right when the vehicle began reducing in speed and the vehicle was displaying numbers counting down on the instrument panel. The contact pulled to the side of the road where they turned the vehicle off and waited approximately 5 - 10 minutes before turning the vehicle back on and driving to the dealer. The dealer was unable to duplicate the failure therefore they were unable to diagnose the cause. The vehicle had not been repaired. Approximately 3 weeks after while driving approximately 40 mph when attempting to go on a roundabout when the vehicle began displaying the count down on the instrument panel. The contact attempted to apply the brakes however the vehicle continued to accelerate forward causing the contact to drop into the center of the roundabout. The air bag failed to deploy and the contact hit their head on the steering wheel. The contact also received whiplash and medical attention was needed. The contact was injured from the neck down the back. The vehicle was towed and deemed totaled. A police report was filed. The manufacturer was not made aware of the failure. The failure mileage was 44,722.

3/8/2023

The car has been having intermittent electrical problems and was brought to the dealer many times for repair. The "radio" system has been replaced twice after various electrical problems occurred. The car has also intermittently had a problem where the engine revs excessively and the car does not handle the way it should. It's almost like its a manual transmission that's not being shifted properly. The only way to stop the problem is to turn the car off, and back on which resolves the issues. It generally would then not recur for months. The dealer has not been able to reproduce that problem. Yesterday, while driving the car in heavy traffic, the engine revving problem happened twice. The second time I became very concerned and was trying to get out of bumper to bumper traffic to a safe place. While attempting to get to a place where I could pull the car over, I was moving forward very slowly (had released the brake, but not touched the accelerator) when the car in front of me was stopping again. I braked, and the car lurched forward with force and hit the other car. I braked harder and the car again lurched forward, hitting the other car a second time. I threw the car into park which stopped the motion. There were no serious injuries but both cars sustained damage and I called roadside assistance to tow my car to the dealership because I felt it was not safe to drive. The dealer repeatedly tells us there is nothing wrong with the car. Someone could have been killed or seriously injured. I am requesting an immediate investigation. There were no warning lights. This just happened, so the insurance has not inspected the car yet. It is at the dealership. The only "warning signs were the intermittent electrical problems which have occurred since we have owned the car. The engine revving intermittently started happening about a year ago. The problem with the car accelerating or jerking forward while breaking happened for the first time yesterday

3/22/2023

The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 65 MPH, the rear roof spoiler detached from the vehicle. The contact was able to retrieve the spoiler from the side of the highway. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The approximate failure mileage was 5,000.

10/28/2021

The contact owns a 2021 Dodge Durango. The contact stated that while driving approximately 70 MPH, there was an abnormal banging sound detected. The contact became aware that the spoiler had partially detached and was dangling from the vehicle. There was no warning light illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 21V842000 (Structure) for which the VIN was included. The manufacturer was not notified. The approximate failure mileage was 31,911.

7/5/2022

THE STEREO SYSTEM/HEAD END EMITS A VERY LOUD NOICE RANDOMLY WHILE THE VEHICLE IS IN MOTION. THE SOUND IS SO LOUD THAT THE IMMEDIATE INSTINCT IS TO GRAB FOR THE VOLUME CONTROLS DISTRACTING THE DRIVER FROM THE ROAD. NONE OF THE VOLUME BUTTONS ON THE STEERING WHEEL OR DASH HAVE ANY EFFECT. THE SOUND ONLY GOES AWAY WHEN THE UCONNECT SYSTEM CRASHES AND REBOOT AUTOMATICALLY. THE PROBLEM HAS HAPPENED SEVERAL TIMES. IT IS UNCLEAR WHETHER THE SEQUENCE IS INITIATED WITH THE FORWARD COLLISION SENSOR. AT LEAST ONE EVENT SEEMED TO BE WHEN A CAR PULLED OUT IN FRONT OF ME VERY CLOSE IN A TRAFFIC CIRCLE WHERE I HAD TO APPLY SIGNIFICANT BREAKING. ANOTHER EVENT SEEMED TO BE AT THE LOCATION WHERE MY PREVIOUS DURANGO GAVE A FALSE POSITIVE FCW AT A CURVE IN THE ROAD NEAR A UTILITY POLE. THE BOTTOM LINE IS THAT THERE IS SIGNIFICANT HEADS DOWN TIME FOR THE DRIVER DUE TO THE PROBLEM.

3/29/2021

YOUR VEHICLE'S AIR BAG WARNING LIGHT RECENTLY INDICATED THE AIR BAG SYSTEM MAY NOT BE WORKING PROPERLY. THE AIR BAGS IN YOUR VEHICLE MIGHT NOT INFLATE IN A COLLISION, OR THEY COULD INFLATE WITHOUT A COLLISION IF YOU DO NOT GET THE REQUIRED SERVICE. HAVE YOUR VEHICLE CHECKED AT YOUR DEALERSHIP. THE SOS SYSTEMS COMES ON THE SCREEN AND IS VERY DISTRACTING WHEN DRIVING. THEN IT STATES IT COULDN'T CONNECT TO SOS SYSTEM AND CONTACT A DEALER. RED LIGHT COMES ON THE DASH AND ON THE REARVIEW MIRROR. ALMOST CAUSED ME TO WRECK.

4/26/2021

The contact owns a 2021 Dodge Durango. The contact stated while driving 63 MPH, the power steering assist warning light illuminated, and the steering wheel became firm. The contact was able to pull over on the side of the road. The vehicle was towed to the dealer and the dealer stated that no failure was found. The dealer suggested that the power steering control module software be updated. The vehicle was repaired but the failure persisted. The manufacturer was contacted, and the manufacturer approved the repair of the vehicle. The failure mileage was 1,000.

4/18/2023

Before we bought the vehicle we were questioned the steering to get fixed because they stated it was so so alignment issue. But after we purchased within a year we have to get the steering fixed multiple times. Dealership Capricorn that's it was just a loose bolt. This causes a stream safety concerns because there are times where we can't steer correctly or if the steering wheel is straight. The vehicle drifts to the right. Try to take it back another time. Was told by dealership that was a cosmetic issue and is no longer covered on the warranty

9/1/2023

UNKNOWN reason for failure. The driver side and passenger side seat belts will not retract and do not get tight. This is very dangerous!!!! There are thousands of Durango owners dealing with the same problem. This should be recalled immediately! It will not be good if someone were in an accident and departed from the vehicle because the seat belts weren't working properly!

2/18/2022

#1 The word " Air bag ! " notification would display on dashboard, #2 An "SOS" message on radio screen. #3 Red light on rearview mirror at or near emergency button. this would occur intermediately at start up, and or during driving at times. Vehicle was dropped off Wednesday, October 12, 2022 and is currently at "Bill Snethkamp Chrysler Dodge Jeep Ram" 16400 Woodward Ave, Highland Park, MI 48203 where i was told that it has a seatbelt issue which can cause airbag issue, and due to safety concern, my vehicle will have to stay..

10/18/2022

Cracked windshield 5 months after purchase and again 11 months after purchase. Both times in the same location along the bottom over the top of the VIN number plate. Refer to MC-10187012-9999

3/24/2022

Sunroof spontaneously shattered while driving. The shatter was accompanied by a very loud noise. Dealer has been contacted and the sunroof will be replaced under warranty.

5/11/2022

All four tires have worn down after only 18,600 miles. They are bald after only minor use.

8/27/2022

I had 4 Pirelli tires that were down to 3/32 to the point where the threads were showing near the inner sidewall on the tread in under 15000 miles. Tire information: Pirelli Scorpion Zero All/Season run flat tires Tire Size: 295/45/ ZR20 (110Y) M+S My safety as well as others would've been at severe risk if I wouldn't have replaced my tires. They would've blown out near the inner sidewall on the tread. I brought my vehicle in to the dealership to have an alignment and all specs were in spec which would indicate there shouldn't have been premature or uneven wear on the tire. They did confirm that under 15000 miles is extremely premature for these tires to be worn. The tires have only been inspected by the dealership, nobody else at this time. There were no lights on the dash indicating any sort of issue. I called Pirelli about the issue and they stated that there is no mileage warranty on the tires put on at the time of manufacturing. They stated that this complaint was "definitely not the first they have heard and it is not uncommon for premature wear to occur" but couldn't provide any further comment.

11/7/2022

I keep receiving error messages on my vehicle, I spoke to a dealership and they stated that there is in fact for a recall.

12/28/2022

We own a 2021 Dodge Durgano SRT Hellcat which we received from the dealership on [XXX]. It has only 17,083 miles on it and the 50,000 mile stock Pirelli run flat tires are cording and coming apart at the interior of the tire. The vehicle has had recommended tire rotations every year at 5,000 to 6,000 mi. They have advised there is a MAJOR factory alignment issue causing the front tires to lean in at the top resulting in very abnormal wear to the interior of the tires. We have photo proof of our 2021 Durango with the alignment issue versus our 2018 Durango without it. We notified Dodge of this safety issue especially since they have three brand new Durangos for sale with this same issue. We were unaware of this issue until the tires started coming apart since this was a brand new car and factory alignment should not be set to destroy tires. We filed claim# [XXX] with Chrysler and they denied our claim to assist us with aligning the vehicle and replacing the tires and also showed refused to correct the issue for future customers purchasing their vehicles. We are currently in a battle with our local dealership HW Hunter Dodge (Lancaster, CA) to have the tires replaced and alignment issues corrected yet they are also refusing to help or be liable for the alignment problem on our vehicle and other vehicles they have sold or will be selling. This poses a serious safety hazard for anyone who has purchased a 2021 or newer Durango R/T, SRT, and SRT Hellcat which all have this camber issue at the top of the both front tires. Eventually, someone will experience a massive tire failure with their family in the vehicle and will either be seriously hurt if not worse. A recall should be issued for this problem immediately and replacement of damaged tires but both Dodge and Chrysler will not take any liability nor help with even looking into the issue. In the photos attached our 2021 Durango is White, our 2018 Durango is Red, and the black Durango is brand new for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

8/28/2024

The Durango Hydroplaned and after I inspected the tires I noticed very bad wear patterns on the front tires at 17,500 miles both the inside treads on the front tires are completely worn off. I brought the car to the dealer and they confirmed the durangos alignment is out causing the tires to wear. They inspected the back tires and those were worn as well I feel like there is some type of manufacture defect and assembly defect causing the tires to wear prematurely. The pireeli tires have a UTQG: 500 A A rating that should wear to about 50K miles

8/31/2023

We own a 2021 Dodge Durgano SRT Hellcat which we received from the dealership on [XXX]. It has only 17,083 miles on it and the 50,000 mile stock Pirelli run flat tires are cording and coming apart at the interior of the tire. The vehicle has had recommended tire rotations every year at 5,000 to 6,000 mi. They have advised there is a MAJOR factory alignment issue causing the front tires to lean in at the top resulting in very abnormal wear to the interior of the tires. We have photo proof of our 2021 Durango with the alignment issue versus our 2018 Durango without it. We notified Dodge of this safety issue especially since they have three brand new Durangos for sale with this same issue. We were unaware of this issue until the tires started coming apart since this was a brand new car and factory alignment should not be set to destroy tires. We filed claim# [XXX] with Chrysler and they denied our claim to assist us with aligning the vehicle and replacing the tires and also showed refused to correct the issue for future customers purchasing their vehicles. We are currently in a battle with our local dealership HW Hunter Dodge (Lancaster, CA) to have the tires replaced and alignment issues corrected yet they are also refusing to help or be liable for the alignment problem on our vehicle and other vehicles they have sold or will be selling. This poses a serious safety hazard for anyone who has purchased a 2021 or newer Durango R/T, SRT, and SRT Hellcat which all have this camber issue at the top of the both front tires. Eventually, someone will experience a massive tire failure with their family in the vehicle and will either be seriously hurt if not worse. A recall should be issued for this problem immediately and replacement of damaged tires but both Dodge and Chrysler will not take any liability nor help with even looking into the issue. In the photos attached our 2021 Durango is White, our 2018 Durango is Red, and the black Durango is brand new for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

8/28/2024

Before we bought the vehicle we were questioned the steering to get fixed because they stated it was so so alignment issue. But after we purchased within a year we have to get the steering fixed multiple times. Dealership Capricorn that's it was just a loose bolt. This causes a stream safety concerns because there are times where we can't steer correctly or if the steering wheel is straight. The vehicle drifts to the right. Try to take it back another time. Was told by dealership that was a cosmetic issue and is no longer covered on the warranty

9/1/2023

All electrical systems are periodically malfunctioning. This includes power windows, door locks, lane assist, heating and cooling/climate controls, heated steering wheel, screen displays, radio controls, steering wheel controls, shifter, etc. all of these things will turn on and off by themselves while driving. Lane assist has frequently turned on and off while driving and jerks the steering wheel. Park assist turns on and off while driving. The vehicle does not always turn off with the push button stop and has to be attempted several times. I have been locked inside my vehicle because the electric locks will not release without several attempts. Power windows frequently do not work. Back hatch frequently will not release, leaving the back of the vehicle inaccessible. It has shifted into neutral by itself while driving requiring me to pull to the side of the road and physically move the shifter back and forth. It was taken to the dealership where they stated there were so many error codes they could not clear them all. I am currently waiting on an electrical wiring part that they say will fix it because they’ve “seen this before”. It is 1000 miles beyond the basic warrantee and my purchased extended warrantee will not cover the $700 repair because it is considered normal corrosion wear. It is really not safe to drive and it has taken weeks for the dealership to address the issue, waiting on an ordered part that may fix it.

9/19/2024

The contact owns a 2021 Dodge Durango. The contact stated that the font on the infotainment system when a notification was displayed had the appearance of a line when looked at from the driver’s seat. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and informed the contact that the vehicle operated as intended. The failure mileage was approximately 336.

6/7/2021

In the smallest snow flurry while driving the FCW system, as well as the ACC system will disable themselves because the system reports the sensor is blocked. This has happened every time I drive in any kind of currently falling snow. If I stop the car, wipe the sensor off, and continue driving, the system will work for a little while until snow clogs/accumulates on the sensor again.

12/8/2021

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

3/21/2022

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

3/21/2022

The contact owns a 2021 Dodge Durango. The contact stated that while driving on three separate occasions at highway speeds, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The horn was beeping. Additionally, the windshield wipers, the brakes, and the power steering functionality became inoperable. The vehicle was taken to the local dealer where it was diagnosed there was corrosion on part numbers: 68490871AA (PCM, ECM, ECU Control module) and 68499393AA (PCM, ECM, ECU Control module). The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The approximate failure mileage was 38,000.

1/31/2023

The contact owns a 2021 Dodge Durango. The contact stated that while driving on three separate occasions at highway speeds, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The horn was beeping. Additionally, the windshield wipers, the brakes, and the power steering functionality became inoperable. The vehicle was taken to the local dealer where it was diagnosed there was corrosion on part numbers: 68490871AA (PCM, ECM, ECU Control module) and 68499393AA (PCM, ECM, ECU Control module). The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The approximate failure mileage was 38,000.

1/31/2023

The contact owns a 2021 Dodge Durango. The contact stated that while the vehicle was parked in the garage, the vehicle failed to start. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the frequency module needed to be replaced. The vehicle was repaired but the failure recurred. The contact stated that the vehicle failed to start without warning. The vehicle was taken to another local dealer, My Chrysler Dodge Jeep RAM FIAT (4650 E Pickard St, Mt Pleasant, MI 48858; (989) 773-6343) where it was diagnosed that the frequency module needed to be replaced but the parts were on backorder. The vehicle was not repaired. The manufacturer was contacted but provided no further assistance. The failure mileage was approximately 16,000.

2/22/2023

On two separate occasions, while driving car engages into automatic braking with nothing in front of it.

3/24/2023

The contact owns a 2021 Dodge Durango. The contact stated that the vehicle was equipped with two-piece lug nuts. The contact stated that he had been working on the vehicle changing the tire and damaged the lug nuts causing lug nuts to bulge. The contact stated that he was concerned about removing the damaged lug nuts for fear of stripping the thread on the bolts. The contact stated he contacted a local dealer, the manufacturer, and the manufacturer of the lug nuts and was informed that there would be no assistance. The vehicle had not been repaired. The failure mileage was approximately 30,500.

10/20/2023

I WAS DRIVING 45 MPH WHEN MY VEHICLE TOLD ME PUT MY CAR INTO PARK. I LOST CONTROL OF MY STEERING AND CONTROL OF MY ABILITY TO PUT MY CAR INTO OR OUR OF GEAR. I HAD STARTED TO SLOW DOWN DUE TO LOSS OF CONTROLS AND MY CAR HALTED TO AN ADRUPT STOP AND WOULD NOT ALLOW ME TO HAVE ANY CONTROL OF ITS FUNCTIONS. DUE TO BEING IN TRAFFIC I ATTEMPTED TO THE VEHICLE IN PARK AND IT DID NOT ALLOW, I WAITED APPROXIMATELY 5 MIN, AT THAT POINT IT ALLOWED ME TO PUT THE VEHICLE IN PARK, I ATTEMPTED TO RESTART AND IT WOULD NOT ALLOW ME. AFTER WAITING APPROXIMATELY 10 MIN. I WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THE IGNITION MODULE WAS REPAIRED ON 6/13 AND A FEW DAYS LATER CUT OFF AFTER REPAIRS.

5/20/2024

unknown

5/21/2024

All electrical systems are periodically malfunctioning. This includes power windows, door locks, lane assist, heating and cooling/climate controls, heated steering wheel, screen displays, radio controls, steering wheel controls, shifter, etc. all of these things will turn on and off by themselves while driving. Lane assist has frequently turned on and off while driving and jerks the steering wheel. Park assist turns on and off while driving. The vehicle does not always turn off with the push button stop and has to be attempted several times. I have been locked inside my vehicle because the electric locks will not release without several attempts. Power windows frequently do not work. Back hatch frequently will not release, leaving the back of the vehicle inaccessible. It has shifted into neutral by itself while driving requiring me to pull to the side of the road and physically move the shifter back and forth. It was taken to the dealership where they stated there were so many error codes they could not clear them all. I am currently waiting on an electrical wiring part that they say will fix it because they’ve “seen this before”. It is 1000 miles beyond the basic warrantee and my purchased extended warrantee will not cover the $700 repair because it is considered normal corrosion wear. It is really not safe to drive and it has taken weeks for the dealership to address the issue, waiting on an ordered part that may fix it.

9/19/2024

The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 70 MPH, the vehicle lost motive power. Several unknown warning lights were illuminated, and an alarm sounded. The contact was able to pull to the side of the road. The contact turned off and restarted the vehicle. The contact stated that while attempting to shift from park(P) to drive(D), the gear shifter became stuck in park(P). The vehicle was towed to the dealer; however, the failure could not be duplicated. The contact stated that the vehicle operated as needed after a while. The contact stated that the failure recurred several times while driving. The vehicle was towed to Newnan Peachtree Chrysler Dodge Jeep Ram (53 Hollz Pkwy, Newnan, GA 30265); however, the failure could not be duplicated. The vehicle was then towed to John Thornton Chevrolet (1971 Thornton Rd, Lithia Springs, GA 30122). The check engine warning light and an unknown warning light were illuminated. The dealer diagnosed that bank #1 camshaft position actuator two (2) and the CAN BUS communication outline had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage 80,000.

10/24/2024

PLEASE READ LETTER IN THE UPLOADED DOCUMENTS

8/29/2025

The contact owns a 2021 Dodge Durango. The contact stated that while driving at an undisclosed speed, the driver's side front LED headlight was flickering. The driver was unable to drive at night. The Police had made the contact aware of the situation. The vehicle was taken to the local dealer, where it was determined that the lamp housing assembly needed to be replaced. The dealer informed the contact that there was no warranty coverage for the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 58,359.

9/25/2025