2019 Chrysler Pacifica Owner Complaints

THE STEERING WHEEL PULLS TO THE RIGHT OR TO THE LEFT WHILE DRIVING AT HIGHWAY SPEEDS. HAPPENS RANDOMLY ' NEVER KNOW WHEN IT WILL TURN IN EITHER DIRECTION. WHEN DRIVING AT 60-65 AND PASSING A SLOWER VEHICLE, IT OFTEN REQUIRES FIRMLY GUIDING THE CAR AGAINST RESISTANCE BACK TO THE LANE. REQUIRES DRIVING WHILE GRASPING THE STEERING WHEEL FIRMLY TO PREVENT THE VEHICLE FROM VEERING FROM ITS PATH. WILL ALSO OCCUR AT LOWER SPEEDS BUT NOT AS OFTEN. ALSO, WHEN DRIVING ON AN EXPRESSWAY THE STEERING, SOMETIMES BUT NOT EVERY TIME, BECOMES UNSTABLE IF A TRUCK PASSES IT. IN THOSE INSTANCES, IT VEERS TO EITHER THE RIGHT OR THE LEFT. THE CONCERN IS THAT IT COULD VEER DIRECTLY INTO THE PASSING VEHICLE IF THE DRIVER IS LESS THAN ALERT AND NOT FIRMLY GRASPING THE STEERING WHEEL. DURING A LIFETIME OF DRIVING, I HAVE NEVER BEFORE EXPERIENCED A VEHICLE THAT FELT AS DANGEROUS AS THIS ONE. I TOOK IT TO THE DEALER WHO PROCLAIMED IT IN PERFECT RUNNING ORDER. I FILED A COMPLAINT WITH THE CHRYSLER (CASE NUMBER 58533009) AND WAS ADVISED TO TAKE IT BACK TO THE DEALER AND TRY TO CONVINCE THEM TO TAKE IT ON A TEST DRIVE. HOWEVER, THE DEALER SAID THEY TEST DROVE IT, WHICH IS DOUBTFUL SINCE THE MILEAGE NUMBER DID NOT CHANGE WHILE IT WAS IN THEIR HANDS. THE DEALER HIGHLIGHTED A COMMENT ON A REPORT TITLED 08-ELECTRICAL/BE-ELECTRONIC CONTROL MODULES/MODULE, ELECTRIC POWER STEERING (EPSM)/DESCRIPTION AND OPERATION THAT READS: VARIABLE SERVO STEERING: WHEN THE SPEED OF THE VEHICLE IS INCREASED, THE MODULE REDUCES THE AMOUNT OF ASSISTANCE TO THE COLUMN. POSSIBLY CHRYSLER, IN THAT STATEMENT IS REVEALING THAT THE STEERING MECHANISM IS UNSAFE AT HIGHWAY SPEEDS.

5/9/2019

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE "STOP SAFELY VEHICLE WILL SHUT OFF SOON" MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB ALLEN MOTOR MALL (859-236-3217, LOCATED AT 725 N MAPLE AVE, DANVILLE, KY 40422) WHERE IT WAS DIAGNOSED THAT THE RELAY SWITCH WAS STUCK. THE PART WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE AUXILIARY BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CASE MANAGER PROMISED TO CALL THE CONTACT BACK, BUT THE CONTACT HAD NOT RECEIVED A CALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,700.

5/23/2019

COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY ISSUE FOR CHRYSLER AND A HEADS-UP TO THE NHTSA. THE PROBLEM BEGAN WITH ABOUT 150 MILES ON THE ODOMETER AND THE VAN NOW HAS ABOUT 475 MILES. *DT UPDATED 11/30/18*JB

10/24/2018

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VICTOR, NY 14564, (585) 381-5337) TO BE DIAGNOSED, BUT A FAILURE WAS NOT LOCATED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200..*BF CONSUMER STATED THERE IS A CORRECTION - WHEN TRYING TO ACCELERATE INTO TRAFFIC THE ACCELERATOR DID NOT RESPOND THEN ALL OF SUDDEN SURGED FORWARD. THIS HAS OCCURRED 3 TIMES.*JB

4/12/2019

COULD NOT START CHRYSLER PACIFICA FOR ONE HOUR FRIDAY MORNING. FINALLY STARTING, THE ENGINE SHUT DOWN WHILE MOVING AT LOW SPEED APPROACHING A LIGHT (AT TIME THOUGHT IT WAS THE GAS SAVING FEATURE) AND WAS VERY DIFFICULT TO START. DROVE IT TO DEALER MONDAY, AFTER A VERY DIFFICULT START FOR A FIX YESTERDAY. DEALER COULD NOT DUPLICATE PROBLEM SO I DROVE HOME, PARKED, AND TODAY IT WOULD NOT START. I HAD TO HAVE IT TOWED BACK TO DEALER. CONCERNED ENGINE COULD SHUT DOWN AT SPEED LOCKING CONTROLS. AS CAUSE IS UNKNOWN, I BELIEVE THIS IS A SAFETY ISSUE FOR CHRYSLER AND A HEADS-UP TO THE NHTSA. THE PROBLEM BEGAN WITH ABOUT 150 MILES ON THE ODOMETER AND THE VAN NOW HAS ABOUT 475 MILES. *DT UPDATED 11/30/18*JB

10/24/2018

THE VEHICLE JERKS (HESITATES) WHILE ACCELERATING FROM A START TO ABOUT 37 MPH. SUSPECT GEARS 1-4. HAVE BEEN TO DEALERSHIP 7 TIMES SINCE I PURCHASED THE NEW VEHICLE. HAVE HAD VALVE BODY REPLACED, ADAPTATIONS RESET, EVEN THE RADIO WAS REPLACED ALREADY. VEHICLE NOW HAS 1000 MILES ON IT AND STILL HAS ISSUES. THE DEALERSHIP SERVICE HAS TRIED EVERYTHING THEY CAN ASIDE FROM REPLACING THE TRANSMISSION. THE ZF 9 TRANSMISSION IS THE PROBLEM AND CHRYSLER (FCA) HAS REFUSED TO FIX THE PROBLEM AS THEY CONTINUE TO GET MANY MANY COMPLAINTS.

2/26/2019

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHUMACHER CHRYSLER DODGE JEEP RAM OF DELRAY (2102 FEDERAL HWY SUITE A, DELRAY BEACH, FL 33483, (561) 935-4210) WHERE IT WAS DIAGNOSED THAT THE BRAKING SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.

9/18/2019

MASTER CYLINDER FAILED WITH APPROXIMATELY 4,300 MILES ON THE CAR (PURCHASED IN APRIL 2019, FAILED SEPTEMBER 2019). DEALER REPORTED IT WAS A "KNOWN ISSUE" BUT NO SERVICE BULLETIN OR RECALL HAS BEEN ISSUED. NO BRAKE WARNING LIGHT OR CODE THROWN. ONLY DISCOVERED BECAUSE OWNER SUSPECTED CONCERN WITH BRAKES.

9/23/2019

DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.

3/22/2019

A SERIOUS SAFETY ISSUE EXISTS WITH ELECTRIC SLIDING AND RAISE/LOWER TAIL GATE DOORS. THIS IS MY THIRD CHRYSLER PACIFIC, 2014, 2017, AND NOW 2019. ON THIS 2019, IT DOES HAVE ONE DOOR, THE DRIVER SIDE SLIDER, THAT HAS A WARNING BUZZER IF LEFT OPEN WHEN THE VEHICLE DRIVE IS ENGAGED, AND ONLY WHEN THE VEHICLE ATTEMPTS TO MOVE IN REVERSE. THAT WARNING DOES NOT EXIST IF THE VEHICLE IS DRIVEN FORWARD AND IT DOES NOT EXIST AT ALL FOR THE PASSENGER SIDE SLIDER. SO MANY TIMES, WE INADVERTENTLY AND UNKNOWINGLY DRIVE OFF WITH SLIDERS OPEN AND/OR TAIL GATE OPEN. THIS IS A SERIOUS DESIGN FLAW WITH THE DANGER OF ITEMS UNKNOWINGLY FALLING OUT WHILE TRAVELING. IT IS POSSIBLE THAT CHILDREN OR ANIMALS COULD FALL OUT. THE VEHICLE SHOULD NEVER BE ABLE TO BE DRIVEN IF EITHER SLIDER IS OPEN. NOR SHOULD THE CAR BE ABLE TO BE DRIVEN WITH THE TAIL GATE DOOR OPEN. WHILE THERE COULD BE AN OCCASION WITH THE CUSTOMER MIGHT INTENTIONALLY NEED TO HAVE THE TAIL DOOR OPEN TO ACCOMMODATE AND OVER-LENGTH ITEM, THERE SHOULD BE A BY-PASS SWITCH WITH A CONTINUOUSLY LIT WARNING LIGHT ON THE DASH. TO COMBAT DRIVING WITH THE TAILGATE DOOR OPEN, WE HAVE PLACED SEVERAL NARROW VERTICAL STRIPS OF TAKE ON THE BACK WINDOW TO ALERT THE DRIVER. WITHOUT THAT TAPE IT IS ALMOST IMPOSSIBLE FOR THE DRIVER TO BE AWARE OF THE OPEN TAILGATE. THIS IS EXTREMELY DANGEROUS AND ANNOYING. TYPICALLY, IF THE CLOSE BUTTON IS PRESSED TO LOWER THE TAIL GATE DOOR OR THE SLIDERS TO, IF THE DOOR ENCOUNTERS SOME OBJECT AS IT IS CLOSING, IT WILL RETRACT TO THE FULLY OPEN POSITION WITHOUT THE DRIVERS KNOWLEDGE. THIS SHOULD BE TOTALLY UNACCEPTABLE.

6/23/2019

WHILE MY WIFE WAS SITTING IN THE CAR WITH THE CAR RUNNING IN PARK THE CAR BEGAN TO GO IN REVERSE AND IT STARTED TO ACCELERATE AND BRAKES DIDNT WORK AND CAR CRASHED INTO A FENCE AND SHED. MULTIPLE WITNESSES CONFIRMED HER ACCOUNT AS SHE HAD WINDOW DOWN AND WAS SCREAMING WITH HER HANDS IN THE AIR. ONCE CAR CAME TO A STOP IT WAS CONFIRMED THAT CAR WAS IN PARK. VERY SCARY.

5/2/2019

2019 CHRYSLER PACIFICA. UNCONTROLLED STEERING WHEEL. *LD THE CONSUMER STATED THE STEERING WHEEL JUMPS TO THE LEFT OR RIGHT. THE FAILURE CAUSED THE CONSUMER TO CRASH INTO A LARGE ROCK DAMAGING THE FRONT END OF THE VEHICLE. *JS

10/3/2019

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRYSLER DODGE JEEP RAM (6560 ANTHONY DR, VICTOR, NY 14564, (585) 381-5337) TO BE DIAGNOSED, BUT A FAILURE WAS NOT LOCATED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,200..*BF CONSUMER STATED THERE IS A CORRECTION - WHEN TRYING TO ACCELERATE INTO TRAFFIC THE ACCELERATOR DID NOT RESPOND THEN ALL OF SUDDEN SURGED FORWARD. THIS HAS OCCURRED 3 TIMES.*JB

4/12/2019

VEHICLE ACCELERATOR JAMMED WHILE SLOWLY BACKING VEHICLE (REAR END FIRST) INTO HOME GARAGE AT AROUND 12:15 P.M. ON DECEMBER 17, 2019. VEHICLE AND PASSENGERS WERE THROWN BACK INTO THE GARAGE WALL AT A HIGH SPEED CAUSING VEHICLE AND PROPERTY DAMAGE. ON FORM BELOW, I ESTIMATED 1 MPH, BUT IT MAY HAVE BEEN LESS AS I WAS SLOWLY BACKING VEHICLE INTO HOME GARAGE.

1/4/2020

THE CAR WAS STATIONARY. I TURNED ON THE IGNITION, ENGINE CHECK LIGHT BLEW. TOOK IT TO NEAREST CHRYSLER DEALERSHIP, AND THEY FOUND THE AUXILIARY PUMP FOR HEATING THE HYBRID SYSTEM WAS MALFUNCTIONING. THEY SAID THE MINIVAN IS NOT FIT TO DRIVE UNTIL FIXED. THE VAN RAN FOR JUST 1800 MILES, I PURCHASED IT NEW JUST A MONTH AGO FROM DEALERSHIP. THE REPAIRS ARE COVERED UNDER WARRANTY.

9/19/2019

THE CAR WAS STATIONARY. I TURNED ON THE IGNITION, ENGINE CHECK LIGHT BLEW. TOOK IT TO NEAREST CHRYSLER DEALERSHIP, AND THEY FOUND THE AUXILIARY PUMP FOR HEATING THE HYBRID SYSTEM WAS MALFUNCTIONING. THEY SAID THE MINIVAN IS NOT FIT TO DRIVE UNTIL FIXED. THE VAN RAN FOR JUST 1800 MILES, I PURCHASED IT NEW JUST A MONTH AGO FROM DEALERSHIP. THE REPAIRS ARE COVERED UNDER WARRANTY.

9/19/2019

DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW.

3/22/2019

WHEN OPENING PASSENGER SIDE BACK SLIDING DOOR, IT DOES NOT STAY IN THE OPEN POSITION AND SLIDES FORWARD AND CLOSES. IT IS VERY DANGEROUS AS CHILDREN CAN GET CAUGHT UP IN BETWEEN.

10/23/2019

My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Today the rear struts wear promised to arrive. I was just told they will arrive Sept 10, 2021. Three days ago, an alert symbol popped onto my dash screen -a yellow circle with an A inside followed by an exclamation mark. I am bringing my vehicle in on August 30, 2021. The dealer said I need to have the battery charged!? They are also going to reset the transmission slipping program, again. Are other 2019 vehicles having the same issues?

8/27/2021

Multiple issues. First the ESS system has malfunctioned twice since purchase in 2019, required maintenance and aux battery replacement twice within 1 year. The major issue is the breaks/rotors/suspension. For the last year and a half I have been taking the van in for inspections... initially stated I did not need brakes/rotors at the dealership even though I was having slight squeaking and grinding, after bring it back a third time I was told oh yea you need them and its gonna cost $1,800. I then got a second opinion, they said the brakes and pads looked fine but if I wanted they would replace the pads in an attempt to make the squeaking stop. the squeaking stopped for about 10 days but the grinding and "metal rubbing" sound never has, they replaced the pads 3 more times. They stated it is not the brakes/rotors but fail to give a reason. He mentioned it is a body suspension issue, which I have been asking about for over a year. Very frustrating. Also my sliding van doors keep malfunctioning to work sometimes, or require manual opening and closing with no apparent reason. So disappointed with less then 60,000 miles

2/14/2023

MY VEHICLE WINDSHIELD DEVELOPED A CRACK COMING FROM VA HOSPITAL.CALLED INSURANCE I HAVE GLASS COVERAGE.TRAVELERS CONTACTED SAFELIGHT IN MARIETTA GA. I WAS INFORMED THAT THEY CONTACTED CHRYSLER AND WAS TOLD THERE ARE NO WINDSHIELDS EXCEPT FOR ONE IN OHIO. I HAVE CONTACTED PAULDING CHRYSLER AND THEY WERE TOLD THE SAME THING.I HAVE CONTACTED CHRYSLER CORP. CUSTOMER SERVICE TWICE NOTHING.I WAS TOLD I HAVE TO WAIT TILL PRODUCTION IS DONE JUNE OR JULY FOR A WINDOW.I WAS TOLD BY THEM TO RENT A CAR FOR 3-4 MONTHS [$3000-4000]OUT OF MY POCKET.SO I DRIVE WITH A CRACKED WINDOW THAT I HOPE WILL NOT CAUSE SERIOUS INJURY TO MY WIFE OR ME.I WAS TOLD THEY HAVE NO PARTS FOR A RECALL FROM THE GOVERNMENT.SO ANY BUSTED WINDOW IN THE UNITED STATES IS AT THE MERCY OF CHRYSLER.I ASKED CHRYSLER TO GIVE A RENTAL OR TAKE A WINDOW OF ANOTHER CAR.I HAVE NOT HEARD ANYTHING.

4/2/2019

IN JUNE, MY WINDSHIELD CRACKED WHILE STATIONARY AND WAS DETERMINED BY CHRYSLER TO BE DEFECTIVE GLASS. THIS IS COVERED UNDER MY WARRANTY. IT HAS BEEN ALMOST 4 MONTHS AND IT HAS NOT BEEN REPLACED PER THE WARRANTY. CHRYSLER CLAIMS THE WINDSHIELD IS ON A NATIONAL BACK ORDER WITH NO ESTIMATED TIME OF ARRIVAL. A CRACKED WINDSHIELD IS A SAFETY HAZARD AS IT IMPEDES MY VISIBILITY. CHRYSLER HAS NOT OFFERED ANY ALTERNATIVE OPTIONS, ONLY TO WAIT. CUSTOMER SERVICE HAS BEEN SLOW TO RESPOND AND RUDE. DEFECTIVE GLASS SEEMS TO BE A COMMON PROBLEM AMONG CHRYSLER PACIFICAS, AS WELL AS AN INABILITY TO FULFILL THE WARRANTY. PLEASE INVESTIGATE.

9/24/2019

MY 4 YEAR OLD SON WAS PLAYING IN THE RIGHT REAR SEAT. HE APPARENTLY PUSHED THE BUTTON THAT FOLDS THE SEATS. WE HAD OUR BACKS TURNED. WHEN WE TURNED AROUND THE SEAT WAS STARTING TO CRUSH HIM. THERE WAS NO IMMEDIATE WAY TO REVERSE THE SEAT CLOSING. WE HAD TO LET IT CLOSE THEN FOLD IT DOWN. THEN WE PUSHED THE BUTTON TO MOVE THE SEAT BACK UP AGAIN AFTER WE FIGURED OUT HOW TO DO THIS. HE WAS NOT PERMANENTLY INJURED AS FAR AS WE KNOW BUT WAS VERY FRIGHTENED. A DIFFERENT SIZED CHILD COULD BE INJURED BADLY. ALSO IF WE WERE IMMEDIATELY AVAILABLE TO HELP HE COULD HAVE BEEN TRAPPED FOR A LONG TIME. THE VEHICLE WAS STATIONARY IN A LOT AT THAT TIME WITH THE IGNITION OFF. *DT*JB *DT VEHICAL WAS A RENTAL CAR AND DID NOT KNW ALL THE FEATURES.*JB

4/20/2019

CHRYSLER REFUSES TO ACKNOWLEDGE OR HELP WITH FINDING CARSEATS THAT FIT FORWARD FACING IN THEIR MIDDLE ROW CAPTAINS STOW AND GO SEATS DUE TO THE EXTREME TILT THEIR SECOND ROW HEADRESTS HAVE WHICH ARE NON REMOVABLE IN THE SECOND ROW OF THE VAN. HENCE MOST PEOPLE ARE UNKNOWINGLY INSTALLING THEIR CARSEATS INCORRECTLY BRACED AGAINST THE HEADRESTS OR HAVE THEM PUSHING THE CARSEAT HEADREST FORWARD WHICH ALMOST ALL CAR SEAR MANUFACTURES DO NOT ALLOW. THIS IS A SAFETY ISSUE FOR SO MANY CHILDREN AND EVEN GOING TO CPSTS MAY NOT HELP AS IT BASICALLY FORCES THE CONSUMER TO BUY NEW SEATS WHICH THEY MAY NOT BE ABLE TO AFFORD SO THEY LIKELY WILL NOT AND WILL CONTINUE USING THE UNSAFE CAR SEAT.

9/11/2019

THE STEERING WHEEL PULLS TO THE RIGHT OR TO THE LEFT WHILE DRIVING AT HIGHWAY SPEEDS. HAPPENS RANDOMLY ' NEVER KNOW WHEN IT WILL TURN IN EITHER DIRECTION. WHEN DRIVING AT 60-65 AND PASSING A SLOWER VEHICLE, IT OFTEN REQUIRES FIRMLY GUIDING THE CAR AGAINST RESISTANCE BACK TO THE LANE. REQUIRES DRIVING WHILE GRASPING THE STEERING WHEEL FIRMLY TO PREVENT THE VEHICLE FROM VEERING FROM ITS PATH. WILL ALSO OCCUR AT LOWER SPEEDS BUT NOT AS OFTEN. ALSO, WHEN DRIVING ON AN EXPRESSWAY THE STEERING, SOMETIMES BUT NOT EVERY TIME, BECOMES UNSTABLE IF A TRUCK PASSES IT. IN THOSE INSTANCES, IT VEERS TO EITHER THE RIGHT OR THE LEFT. THE CONCERN IS THAT IT COULD VEER DIRECTLY INTO THE PASSING VEHICLE IF THE DRIVER IS LESS THAN ALERT AND NOT FIRMLY GRASPING THE STEERING WHEEL. DURING A LIFETIME OF DRIVING, I HAVE NEVER BEFORE EXPERIENCED A VEHICLE THAT FELT AS DANGEROUS AS THIS ONE. I TOOK IT TO THE DEALER WHO PROCLAIMED IT IN PERFECT RUNNING ORDER. I FILED A COMPLAINT WITH THE CHRYSLER (CASE NUMBER 58533009) AND WAS ADVISED TO TAKE IT BACK TO THE DEALER AND TRY TO CONVINCE THEM TO TAKE IT ON A TEST DRIVE. HOWEVER, THE DEALER SAID THEY TEST DROVE IT, WHICH IS DOUBTFUL SINCE THE MILEAGE NUMBER DID NOT CHANGE WHILE IT WAS IN THEIR HANDS. THE DEALER HIGHLIGHTED A COMMENT ON A REPORT TITLED 08-ELECTRICAL/BE-ELECTRONIC CONTROL MODULES/MODULE, ELECTRIC POWER STEERING (EPSM)/DESCRIPTION AND OPERATION THAT READS: VARIABLE SERVO STEERING: WHEN THE SPEED OF THE VEHICLE IS INCREASED, THE MODULE REDUCES THE AMOUNT OF ASSISTANCE TO THE COLUMN. POSSIBLY CHRYSLER, IN THAT STATEMENT IS REVEALING THAT THE STEERING MECHANISM IS UNSAFE AT HIGHWAY SPEEDS.

5/9/2019

PURCHASED 2019 CHRYSLER PACIFICA LIMITED IN JULY 2020 WITH JUST OVER 30,000 MILES ON IT. LAST WEEK THE MASTER CYLINDER FOR THE BRAKING SYSTEM STARTED TO ACT UP. WHEN SITTING AT A STOP LIGHT/SIGN THE BRAKES START TO MAKE A LOUD HISSING SOUND AND PUSH BACK AGAINST MY FOOT FORCING ME TO PUSH THE PEDDLE ALL THE WAY TO THE FLOOR WITH MORE FORCE THEN SHOULD BE NEEDED. THIS CAUSES THE BREAKS TO DISENGAGE AND THE VAN ROLLS. I AM FORCED TO PUT THE VAN IN PARK AT STOP LIGHTS SO I WILL NOT ROLL INTO TRAFFIC OR VEHICLES IN FRONT OF ME WHEN I AM SUPPOSED TO BE STOPPED. SOMETIMES I AM ON A DECLINE OR EVEN JUST SITTING ON A STRAIGHT AWAY WAITING AT A STOPLIGHT/SIGN. THIS IS A MAJOR SAFETY ISSUE AS I HAVE MY KIDS IN THE VEHICLE 90% OF THE TIME. I AM NOT THE ONLY PERSON WITH THIS SAME ISSUE THAT I HAVE SEEN ON THE FORUMS AND NHTSA THIS NEEDS TO BE ADDRESSED.

9/22/2020

TL* THE CONTACT RENTED A 2019 CHRYSLER PACIFICA. WHILE THE CONTACT'S EIGHT YEAR OLD DAUGHTER WAS SEAT BELTED IN THE REAR DRIVER'S SIDE SEAT, THE SEAT BELT SEIZED INTO THE LOCK. THE CONTACT HAD TO USE SCISSORS TO CUT THE SEAT BELT. ALSO, THE REAR PASSENGER SIDE SEAT BELT FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED ABRUPTLY. THE CONTACT WAS ABLE TO STAND WITH THE SEAT BELT OPERATING AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS RETURNED TO HERTZ (LOCATED AT THE ORLANDO INTERNATIONAL AIRPORT, 1 AIRPORT BLVD, ORLANDO, FL 32812, (407) 859-8400) AND THE CONTACT WAS INFORMED THAT THE SEAT BELT WOULD BE REPLACED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,196. THE VIN WAS NOT AVAILABLE.

8/23/2019

THE THIRD ROW BENCH SEEMS EASILY CAPABLE OF POPPING OFF ITS ATTACHMENT TO THE FLOOR WITH A BIT OF PRESSURE. WHEN WE INSTALLED OUR BABY CAR SEAT IN THE THIRD ROW FOR THE FIRST TIME, WE LOCKED IT IN PLACE WITH THE SEAT BELT AND THEN TIGHTENED THE SEAT INTO PLACE BY USING THE ELECTRIC RECLINE TO SQUEEZE SOME EXTRA ROOM AND MAKE SURE THERE WAS NO GIVE. AT SOME POINT WE TIGHTENED THE RECLINE TOO MUCH AND THE BASE OF THE WHOLE THIRD ROW POPPED OFF OF THE FLOOR. EVERYTHING SEEMED FINE ONCE WE STARTED OVER AND RESET THE SEAT IN PLACE. I ALSO DISCONNECTED THE POWER RECLINE BUTTON IN THAT ROW SO THAT OUR SON WOULDN'T BE ABLE TO RE-CREATE THAT ISSUE. HOWEVER, A FEW WEEKS AGO MY WIFE WAS PUTTING SOME LARGE ITEMS IN THE CAR AND SHE WAS TRYING TO PUT DOWN THE THIRD ROW PASSENGER SEAT USING THE RECLINE BUTTONS IN THE TRUNK. SHE ACCIDENTALLY PUSHED THE RECLINE BUTTON FOR THE HALF OF THE ROW THE BABY CAR SEAT IS IN INSTEAD OF THE SIDE OF THE ROW WITH AN EMPTY SEAT. AGAIN, THE WHOLE THIRD ROW POPPED APART FROM THE FLOOR AT ITS BASE. TO FIX IT I UNINSTALLED THE CAR SEAT AND THEN REINSTALLED THE THIRD ROW BENCH AND THEN THE CAR SEAT AGAIN. THIS SECOND INCIDENT GOT ME WONDERING HOW MUCH PRESSURE IT TAKES FOR THE THIRD ROW TO DETACH FROM THE FLOOR? I'M CONCERNED THAT IN AN ACCIDENT THE WHOLE BACK OF THE CAR WOULD BECOME VERY DANGEROUS AND SEAT BELTS AND CAR SEATS WOULD DO LITTLE TO PROTECT ANYONE FROM A FLOATING BENCH. BY PUTTING THE CAR SEAT IN PLACE AND TIGHTENING THE RECLINE WE MUST BE PUTTING A LOT OF PRESSURE ON THE FLOOR ATTACHMENTS AND ANY ADDED PRESSURE POTENTIALLY PULLS IT RIGHT OFF. THAT SEEMS LIKE A HUGE DESIGN FLAW. IN THE MANUAL ALL IT SAYS IS: IN A COLLISION, YOU OR OTHERS IN YOUR VEHICLE COULD BE INJURED IF SEATS ARE NOT PROPERLY LATCHED TO THEIR FLOOR ATTACHMENTS. ALWAYS BE SURE THE SEATS ARE FULLY LATCHED.*DT *JB *DT*JB*DT*JB

11/22/2019

The contact owns a 2019 Chrysler Pacifica. The contact stated that while his wife was driving 35 mph, the brake pedal failed to operate as needed without warning. The contact was able to swerve past the vehicle in front of her and stop on the side of the road. The contact's wife parked the vehicle in a parking lot and the contact picked up the vehicle and drove it home. The contact had taken the vehicle to several independent mechanics for estimates on a repair. One mechanic informed him that the vehicle was still under warranty and had to be repaired by a dealer. The contact then had the vehicle towed to a dealer where he was informed that the vehicle was not covered under warranty. The mechanic diagnosed the vehicle with a brake booster contamination that needed replacement. The manufacturer had been notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 44,000.

7/13/2021

The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving 55 MPH, he kept having to depress the brake pedal to stop the vehicle. However, the vehicle would not stop completely. The vehicle was taken to an independent mechanic and diagnosed with brake booster failure. The dealer was made aware of the failure and informed the contact that it was a known failure; however, parts to fix the vehicle were on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 66,100.

9/29/2021

FCW is not working after new radio was put in took it to two dealers they both said that there are no error codes the fcw is turned on but no warnings or braking the rear system works fine I used three large boxes to test both front and rear

5/3/2022

Steering wheel buttons began no working. Lights on steering wheel flicker when steering wheel turns. Randomly alerted that "adaptive cruise control is unavailable" both when the system is in use and when It is off. Forward collision warning system active breaking not working.

3/23/2023

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE TAILGATE SAFETY LATCH FAILED TO OPEN AND THE CONTACT WAS TRAPPED FOR 45 MINUTES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BUTTON CHRYSLER JEEP DODGE RAM (1220 E BLVD ST, KOKOMO, IN 46902, (765) 360-4063), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

10/15/2019

THE ALL SEASON TIRES PROVIDED WITH THE NEW VEHICLE ARE USELESS ON SNOWY ICY MINNESOTA ROADS. VERY LONG STOPPING DISTANCE. TWO EXPERIENCED VAN DRIVERS NOTICED THE DIFFERENCE RIGHT AWAY. THE EXTRA SMALL TREAD TOWARD THE MIDDLE OF THE WIDE TIRES DOES LITTLE TO IMPROVE TRACTION FOR ACCELERATING FROM A PARKED POSITION. ALSO, SKIDDING IS MUCH MORE LIKELY WITH THESE TIRES. THE TIRES SHOULD HAVE MUCH DEEPER TREADS SINCE THEIR WIDTH GIVES LESS TRACTION.

12/23/2019

The contact owns a 2019 Chrysler Pacifica. The contact stated that on two separate occasions while at a complete stop, the vehicle shut-off as the stability control and service shifter warning lights illuminated. The contact had the vehicle towed twice to the dealer after each failure. The first time the dealer replaced the shifter assembly; however, the failure returned two months later. The second time, the dealer stated that the range switch had failed, and they made additional repairs to the vehicle. The contact stated that she does not feel safe driving the vehicle and had left the vehicle since the second repair. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 10,376.

10/18/2021

While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.

11/9/2021

The contact owns a 2019 Chrysler Pacifica. The contact stated upon starting the vehicle, the brakes, ESC, Lane Keep Assist, air bags, and seat belt warning lights illuminated. Additionally, the "Rear Parking Assist Not Available" message was displayed. The vehicle was taken to the dealer who tightened the battery terminal; however, the failure reoccurred. The vehicle was taken back to the dealer who replaced the ORC module, the transmission control module, the body control module, the ABS module, and the wiring front end module; however, the check engine warning light illuminated while the dealer was taking the vehicle back to the contact's residence. The vehicle was not repaired. The contact stated that the vehicle experienced low voltage failure. The vehicle was taken to a second dealer - Hendrick Chrysler Jeep FIAT (543 N McPherson Church Rd, Fayetteville, NC 28303) who recharged the battery; however, the failure reoccurred. Additionally, the contact stated that the turn signals failed to work. The vehicle was taken to a third dealer - Crown Dodge of Fayetteville (436 N McPherson Church Rd, Fayetteville, NC 28303) who updated an unknown software; however, the failure recurred. The contact stated while driving at an undisclosed speed with the Adaptive Cruise Control activated, the vehicle decelerated significantly and abruptly. The check engine warning light was illuminated. The contact's husband depressed the accelerator pedal however, the vehicle failed to respond. The contact's husband then depressed the brake pedal and veered to the side of the road, where the vehicle stalled and failed to restart. The contact stated that the vehicle restarted after several attempts: however, the vehicle continuously stalled while driving back to residence. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 31,800.

4/8/2022

The contact owns a 2019 Chrysler Pacifica. The contact stated while reversing at 1 MPH, the Back Over Prevention camera sensors failed to recognize a child behind the vehicle. The contact almost struck the child. There was no warning light illuminated. The vehicle was driven to the dealer but was not diagnosed or repaired. The manufacturer was informed of the failure. The approximate failure mileage was 52,000.

5/11/2022

The vehicle is a 2019 Chrysler/Braun mobility van, my wife is a paraplegic that has no feeling from the chest down. The Uconnect system is the issue. The Blind Spot Alert does not work, the Power Sliding Doors do not work, the Windows will not operate, the Heat go to 76 degrees and will not turn off, the Info Center goes black, the Back Up Camera will not work, the Navigation system stops working, the Audio stops working, the Audio/Bluetooth will not work, the Panel Lights come on but do not work. We were on a trip when the Uconnect system malfunctioned and all the above happened. The temp outside was about 75 degrees and the heat came on and the windows would not work. My wife's foot got so severely burned it needed medical attention and is still dealing with this 3 months later. The vehicle became an oven. With the power sliding doors being inop my wife is either a prisoner in her own vehicle or she cannot enter the vehicle at all. With her limited mobility and the backup camera inop it makes it unsafe for to back the vehicle up safely. If we are not familiar with an area we are going to it makes it that much more difficult to find our destination without the Navigation system working.

1/30/2023

The vehicle is a 2019 Chrysler/Braun mobility van, my wife is a paraplegic that has no feeling from the chest down. The Uconnect system is the issue. The Blind Spot Alert does not work, the Power Sliding Doors do not work, the Windows will not operate, the Heat go to 76 degrees and will not turn off, the Info Center goes black, the Back Up Camera will not work, the Navigation system stops working, the Audio stops working, the Audio/Bluetooth will not work, the Panel Lights come on but do not work. We were on a trip when the Uconnect system malfunctioned and all the above happened. The temp outside was about 75 degrees and the heat came on and the windows would not work. My wife's foot got so severely burned it needed medical attention and is still dealing with this 3 months later. The vehicle became an oven. With the power sliding doors being inop my wife is either a prisoner in her own vehicle or she cannot enter the vehicle at all. With her limited mobility and the backup camera inop it makes it unsafe for to back the vehicle up safely. If we are not familiar with an area we are going to it makes it that much more difficult to find our destination without the Navigation system working.

1/30/2023

Steering wheel buttons began no working. Lights on steering wheel flicker when steering wheel turns. Randomly alerted that "adaptive cruise control is unavailable" both when the system is in use and when It is off. Forward collision warning system active breaking not working.

3/23/2023

The affected component is the backup camera and warning system. The malfunction happens in a loop around every 3 minutes. My safety and that of others is put at risk when the backup and rear collision warning fails to function and negates backward motion visibility to the driver by such failure. There are no warning lamps currently or any notification of any failure in the car. I have taken the car to the dealership and they have found no issues.

5/11/2023

245/50/20 tire size Tire sidewall separation. Tire is available for inspection. An independent service center has confirmed this to be a manufacturer issue. No prior warnings.

7/13/2023