2018 Chrysler Pacifica Owner Complaints

WE WERE DRIVING HOME AT NIGHT AND STOPPED ON A RED LIGHT IN AN INTERSECTION ON A HIGHWAY. WHEN IT WAS 'GO' OUR PACIFICA 2018 (400 MILES ON IT) DID NOT RUN. LIGHT IS ON 'RUN', DIAL SHIFT ON DRIVE AND I DID NOT TURN OFF THE CAR. I STEPPED ON THE ACCELERATOR AGAIN BUT IT JUST WOULD NOT RUN. OTHER DRIVERS BEHIND ME STARTED HONKING AND I SIGNALED THEM TO GO AROUND ME. SO TURNED TO PARK AND TURNED OFF THE ENGINE. THEN TURNED BACK ON. STILL IT WOULD NOT RUN. FOR THE THIRD TIME I TURNED THE ENGINE COMPLETELY OFF, OPENED THE DOOR. THEN CLOSED THE DOOR AND REDID THE ENTIRE PROCESS. THIS TIME IT WORKED. TOOK US ABOUT 15 DISTRESSING SECONDS. I'M NOW SCARED DRIVING THIS THING WITH MY FAMILY WITH ME. I DONT WANT THIS TO HAPPEN AGAIN ESPECIALLY ON A BUSY HIGHWAY. JUST THE THOUGHT OF IT GIVES ME GOOSEBUMPS. I CALLED THE SALES GUY FIRST THIS MORNING AND WAS TOLD HE WILL SCHEDULE APPOINTMENT WITH THEIR SERVICE. JUST SURPRISED ME THIS NEVER HAPPENED TO OUR PREVIOUS CARS - TOYOTA, HONDA AND NISSAN ESPECIALLY SUCH A BRAND NEW CAR! CHRYSLER, IF YOU ARE READING THIS, PLEASE DON'T LIVE IN FANTASYLAND THAT YOUR VEHICLES ARE OK. ADMIT IT AND HELP OWNERS LIKE US. OTHERWISE, YOU HAVE TO BUYBACK OUR VEHICLE. *JS

11/20/2017

2018 TOURING L PLUS TOWED. WAS DRIVING ALONG AND STARTED LOSING ALL POWER, SYSTEMS STARTED TO SHUT DOWN, VAN WAS LIMITED IN SPEED AND FUNCTION. BY THE END ALL WARNING SYSTEMS HAD FAILED, POWER STEERING WAS GONE, ABS WAS GONE, AFTER THE BATTERY HIT 8.9 VOLTS WE LOST CONTROL OF THE TRANSMISSION, THE "D" ON THE DISPLAY STARTED FLASHING AND THE VAN SHUT OFF 15 SECONDS LATER. ONCE THE VAN WAS OFF I WAS UNABLE TO PUT IT IN PARK OR APPLY THE PARKING BRAKE DUE TO THE LOSS OF POWER.

12/30/2017

WE WERE DRIVING HOME AT NIGHT AND STOPPED ON A RED LIGHT IN AN INTERSECTION ON A HIGHWAY. WHEN IT WAS 'GO' OUR PACIFICA 2018 (400 MILES ON IT) DID NOT RUN. LIGHT IS ON 'RUN', DIAL SHIFT ON DRIVE AND I DID NOT TURN OFF THE CAR. I STEPPED ON THE ACCELERATOR AGAIN BUT IT JUST WOULD NOT RUN. OTHER DRIVERS BEHIND ME STARTED HONKING AND I SIGNALED THEM TO GO AROUND ME. SO TURNED TO PARK AND TURNED OFF THE ENGINE. THEN TURNED BACK ON. STILL IT WOULD NOT RUN. FOR THE THIRD TIME I TURNED THE ENGINE COMPLETELY OFF, OPENED THE DOOR. THEN CLOSED THE DOOR AND REDID THE ENTIRE PROCESS. THIS TIME IT WORKED. TOOK US ABOUT 15 DISTRESSING SECONDS. I'M NOW SCARED DRIVING THIS THING WITH MY FAMILY WITH ME. I DONT WANT THIS TO HAPPEN AGAIN ESPECIALLY ON A BUSY HIGHWAY. JUST THE THOUGHT OF IT GIVES ME GOOSEBUMPS. I CALLED THE SALES GUY FIRST THIS MORNING AND WAS TOLD HE WILL SCHEDULE APPOINTMENT WITH THEIR SERVICE. JUST SURPRISED ME THIS NEVER HAPPENED TO OUR PREVIOUS CARS - TOYOTA, HONDA AND NISSAN ESPECIALLY SUCH A BRAND NEW CAR! CHRYSLER, IF YOU ARE READING THIS, PLEASE DON'T LIVE IN FANTASYLAND THAT YOUR VEHICLES ARE OK. ADMIT IT AND HELP OWNERS LIKE US. OTHERWISE, YOU HAVE TO BUYBACK OUR VEHICLE. *JS

11/20/2017

2018 TOURING L PLUS TOWED. WAS DRIVING ALONG AND STARTED LOSING ALL POWER, SYSTEMS STARTED TO SHUT DOWN, VAN WAS LIMITED IN SPEED AND FUNCTION. BY THE END ALL WARNING SYSTEMS HAD FAILED, POWER STEERING WAS GONE, ABS WAS GONE, AFTER THE BATTERY HIT 8.9 VOLTS WE LOST CONTROL OF THE TRANSMISSION, THE "D" ON THE DISPLAY STARTED FLASHING AND THE VAN SHUT OFF 15 SECONDS LATER. ONCE THE VAN WAS OFF I WAS UNABLE TO PUT IT IN PARK OR APPLY THE PARKING BRAKE DUE TO THE LOSS OF POWER.

12/30/2017

CAR SHUT OFF WITH THE "PUT CAR IN PARK AND RESTART" MESSAGE. IT TOOK 2 ATTEMPTS TO RESTART. CAR HAS ONLY 795 MILES ON IT. WHEN THE CAR SHUTS OFF THERE IS NO POWER STEERING CREATING A VERY DANGEROUS SITUATION. THE CAR WAS STOPPED AT A TRAFFIC LIGHT WHEN THIS HAPPENED WITH THE FUEL SAVER OPTION SET TO THE OFF POSITION.

1/11/2018

THE CAR WAS PUT IN DRIVE AND WAS DRIVING AT 20 MILES AN HOUR. SUDDENLY THE POWER STEERING WAS LOST. THE CAR WOULD NOT TURN AND HAD TO TURN THE CAR OFF AND ON AGAIN TO FIX THE PROBLEM. THE PROBLEM OCCURRED AGAIN AFTER 20 MINUTES. THE STEERING WAS STUCK AND TURNING THE CAR OFF AND ON AGAIN RESOLVED IT. I AM WORRIED IT WOULD HAPPEN AGAIN ON THE HIGHWAY AND AM TAKING IT TO THE DEALER. *TT *TR

3/9/2018

I HAVE HAD THE VEHICLE SINCE 12-2-2017 AND THE ENGINE HAS STALLED 3 TIMES WHILE WAITING AT A STOP LIGHT? WHAT CAN I DO THIS IS NOT NORMAL.

12/10/2017

THE FORWARD COLLISION WARNING SYSTEM HAS NEVER WORKED SINCE CAR WAS PURCHASED. CHRYSLER HAS TOLD US CAR MUST BE GOING 70 MPH FOR SYSTEM TO ACTIVATE. THE CHRYSLER VIDEO INDICATES SYSTEM SHOULD BE WORKING AT MUCH SLOWER SPEEDS (25 MPH). THIS IS A SERIOUS SAFETY ISSUE.

3/14/2018

2018 TOURING L PLUS TOWED. WAS DRIVING ALONG AND STARTED LOSING ALL POWER, SYSTEMS STARTED TO SHUT DOWN, VAN WAS LIMITED IN SPEED AND FUNCTION. BY THE END ALL WARNING SYSTEMS HAD FAILED, POWER STEERING WAS GONE, ABS WAS GONE, AFTER THE BATTERY HIT 8.9 VOLTS WE LOST CONTROL OF THE TRANSMISSION, THE "D" ON THE DISPLAY STARTED FLASHING AND THE VAN SHUT OFF 15 SECONDS LATER. ONCE THE VAN WAS OFF I WAS UNABLE TO PUT IT IN PARK OR APPLY THE PARKING BRAKE DUE TO THE LOSS OF POWER.

12/30/2017

I HAD JUST PURCHASED THIS CAR AND WAS DRIVING AWAY FROM THE DEALER. ABOUT A MILE DOWN THE ROAD I WAS SLOWING DOWN AND STARTED TO PUT ON THE BRAKES WHEN I HAD AN UNCONTROLLED ACCELERATION EVENT. (IT FELT LIKE SOMEONE HAD JUST STEPPED ON THE ACCELERATOR). I HAD TO SLAM HARD ON THE BRAKES AND JUST AVOIDED HITTING THE CAR IN FRONT OF ME. I KNOW THIS WAS CAUSED PROBABLY BY THE COMPUTER BUT I KNOW IT WASN'T ME. MY FOOT WAS ONLY ON THE BRAKE. I KNOW THIS FEELING WELL SINCE I USED TO HAVE A 2004 PRIUS WHERE THIS HAPPENED TO ME MANY TIMES.

2/16/2018

BOUGHT VEHICLE ON MARCH 5, 2018, ON THE 2 HR DRIVE HOME THE CARS MAIN FRONT CENTER CONSOLE STARTS REBOOTING AND RESETTING OVER AND OVER, THE CAR THEN YANKS US HARD TO THE RIGHT AND AS I FIGHT THE DRIVER ASSIST MODE TO ACTUALLY STAY ON THE ROAD, MY HUSBAND AND MYSELF WAS PLENTY SCARED. WE GOT THE DRIVER ASSIST DISABLED, THE HEAT WAS UNABLE TO BE TURNED DOWN, THE STEERING WHEEL WAS SO HOT WE HAD TO PUT ON GLOVES, THE SEAT HEAT COULD NOT BE SHUT DOWN, WE WERE WITH WINDOWS OPEN IN THE SNOW, WE HAD NO CHOICE. WE ATTEMPTED TO RESTART THE CAR, SAME FUNCTIONAL ISSUE. CONTACTED DEALERSHIP FOLLOWING MORNING, INFORMING THEM THEY SAID GET IN IN RIGHT AWAY, WE TOOK TO LOCAL CHRYSLER ON MAY 6TH AND THEY FOUND NOTHING. THEY DIDN'T BELIEVE US EITHER. HAPPENS AGAIN IMMEDIATELY THE DAY AFTER BEING THERE, AGAIN WE TOOK IT IN, THEY WANTED IT TO CONTINUE WHEN WE PULLED IN WE WERE TOLD, I SAID IT KEEPS TAKING US OFF THE ROAD. THE 3RD TIME WAS THE SAME ONLY WE ALMOST SIDE SWIPED ANOTHER VAN BY THE SKIN OF OUR TEETH. LUCKY WE PULLED HARD AND SAVED OURSELVES. IT HAS NOW BEEN AT CHRYSLER REPAIR MORE THAN 5-6 TIMES SAME EXACT PROBLEM, THEIR SAME EXACT EXCUSES, NO FIX. DEALERSHIP WHERE WE PURCHASED SUGGESTED WE BEGIN LEMON LAW ON IT. I AGREE, I DON'T WANT TO BE THE CRASH DUMMY. CHRYSLER HAS BEEN NOTIFIED ONLINE, THEY WERE INSISTENT IT CAN BE FIXED, ITS BEEN A MONTH, AND THEY HAVE HAD THE CAR MORE THAN US, AND THEY HAVE PUT 1000 MILES ON IT TOO, WHERE AS WE BARELY GOT 450 WITH RIDE HOME. I HAVE MADE FIRST PAYMENT AND HAVE A RENTAL NOW, A JUNKIE ONE! PLEASE HELP US, THIS CAR IS DANGEROUS, AND WILL CAUSE A SERIOUS FATALITY THE WAY IT STEERS OFF SUDDENLY. IT IS A CATASTROPHE WAITING TO HAPPEN. ON BOARD COMPUTERS FAIL ON AND OFF.

4/4/2018

POWER STEERING GOES OUT WHILE DRIVING IN SERVICE FOR SECOND TIME WITH ONLY 800 MILES ON IT PASSENGER FRONT WINDOW ROLLS DOWN WHILE DRIVING BY ITS SELF PASSENGER AUTO SIDE DOOR WOULD OPEN ONE DAY VEHICLE SHUT OFF AND CAME TO A COMPLETE STOP IN A PARKING LOT WITH NO NOTICE OR REASON. *TT *TR

5/4/2018

I HAD JUST PURCHASED THIS CAR AND WAS DRIVING AWAY FROM THE DEALER. ABOUT A MILE DOWN THE ROAD I WAS SLOWING DOWN AND STARTED TO PUT ON THE BRAKES WHEN I HAD AN UNCONTROLLED ACCELERATION EVENT. (IT FELT LIKE SOMEONE HAD JUST STEPPED ON THE ACCELERATOR). I HAD TO SLAM HARD ON THE BRAKES AND JUST AVOIDED HITTING THE CAR IN FRONT OF ME. I KNOW THIS WAS CAUSED PROBABLY BY THE COMPUTER BUT I KNOW IT WASN'T ME. MY FOOT WAS ONLY ON THE BRAKE. I KNOW THIS FEELING WELL SINCE I USED TO HAVE A 2004 PRIUS WHERE THIS HAPPENED TO ME MANY TIMES.

2/16/2018

JULY 28, 2018 7:20PM: STOPPED THE CAR AT CROSSWALK FOR PEDESTRIANS. WHILE CAR WAS STATIONARY WITH MY FOOT ON THE BRAKE, THE ENGINE STARTED TO RACE WITH INCREASING FORCE. FEARING THAT I COULD NOT HOLD IT BACK WITH THE BRAKE, I REACHED OVER AND SHIFTED THE CAR INTO NEUTRAL, WHICH REMEDIED THE SITUATION. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). THIS IS NOT THE FIRST TIME THAT THIS HAS HAPPENED. JULY 13, 2018 12:15PM AT DISNEY WORLD: I WAS TRAVELING DOWN AN INCLINE TOWARD A STOP SIGN. AS I APPLIED MY FOOT ON THE BRAKE, THE ENGINE BEGAN TO RACE WITH INCREASING FORCE, DESPITE MY FOOT ON THE BRAKE. AS THERE WAS NO TRAFFIC COMING, I SIMPLY TOOK MY FOOT OFF OF THE BRAKE AND PROCEEDED THROUGH THE INTERSECTION. THE SITUATION SEEMED TO REMEDY ITSELF. NOTES: 1) THE CRUISE CONTROL WAS NOT ENGAGED AT THE TIME. 2) THE AUTO STOP/START WAS NOT ENGAGED (I.E. THE BLUE LIGHT WAS ON). NEITHER OF THESE EVENTS APPEAR TO BE ASSOCIATED WITH CHRYSLER'S U64 OR U50 RECALLS, AS NEITHER THE CRUISE CONTROL NOR MANUAL PARK RELEASE WERE ENGAGED. HOWEVER, IT SHOULD BE NOTED THAT THE AUTO STOP/START WAS NOT ENGAGED IN BOTH SITUATIONS. ADDITIONAL OBSERVATIONS: ON NUMEROUS PAST OCCASIONS, WHEN THE CAR DID HAVE THE AUTO STOP/START FEATURE ENGAGED (I.E. BLUE LIGHT OFF), THE CAR WOULD "BUCK" WHILE GOING THROUGH AN INTERSECTION (I.E. IT WOULD SLAM INTO GEAR). THIS IS ONE OF THE REASONS WHY WE NOW DISABLE THE AUTO STOP/START. I AM AN ELECTRO/MECHANICAL ENGINEER WITH 40 YEARS EXPERIENCE AND FORMER GLOBAL DIRECTOR OF PRODUCT RELIABILITY, SAFETY & CONSUMER IMPACT FOR MOTOROLA.

7/28/2018

I HAD JUST PURCHASED THIS CAR AND WAS DRIVING AWAY FROM THE DEALER. ABOUT A MILE DOWN THE ROAD I WAS SLOWING DOWN AND STARTED TO PUT ON THE BRAKES WHEN I HAD AN UNCONTROLLED ACCELERATION EVENT. (IT FELT LIKE SOMEONE HAD JUST STEPPED ON THE ACCELERATOR). I HAD TO SLAM HARD ON THE BRAKES AND JUST AVOIDED HITTING THE CAR IN FRONT OF ME. I KNOW THIS WAS CAUSED PROBABLY BY THE COMPUTER BUT I KNOW IT WASN'T ME. MY FOOT WAS ONLY ON THE BRAKE. I KNOW THIS FEELING WELL SINCE I USED TO HAVE A 2004 PRIUS WHERE THIS HAPPENED TO ME MANY TIMES.

2/16/2018

WITHIN 2 MONTHS OF BUYING THE VEHICLE, THE MINIVAN STALLED AND DIED ON A HIGHWAY (I-80). LUCKILY IT WAS EARLY MORNING (6 AM) AND THERE WASN'T ANYONE BEHIND ME OR NEXT TO ME. SO WAS ABLE TO MANEUVER TO THE RIGHT SHOULDER. CAR WAS TOWED TO LOCAL DEALERSHIP. PROBLEM WAS SUPPOSEDLY FIXED, BUT NOT ASSURANCE FROM CHRYSLER. DID I GET A LEMON? ARE THERE OTHERS WHO HAVE HAD SIMILAR ISSUES WITH THIS MINIVAN? *TT *JS *TR

4/27/2018

AFTER DRIVING THE VAN IN REVERSE, THE TYPICAL PROCESS IS TO STOP THE VAN, PUT IT INTO DRIVE, AND BEGIN GOING FORWARD. OCCASSIONALLY, HOWEVER, WITHIN A FEW SECONDS OF SHIFTING INTO DRIVE THE CAN VERY ABRUPTLY AND DANGEROUSLY ENGAGES THE EMERGENCY PARKING BRAKE AND I BECOME STUCK ON THE ROAD SCARED TO DRIVE AND IN THE MIDDLE OF TRAFFIC! APPLIES TO 2018 CHRYSLER PACIFICA HYBRID TOURING L

9/26/2018

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHEN THE CONTACT PULLED INTO A PARKING SPACE, THE BRAKES DID NOT STOP THE VEHICLE AND THE GEAR DID NOT SHIFT INTO PARK. AS A RESULT, THE VEHICLE CRASHED INTO A WALL. THE CONTACT HAD TO PUMP THE BRAKE PEDAL A COUPLE OF TIMES UNTIL THE VEHICLE STOPPED. THE CONTACT SUSTAINED A MINOR INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DAMAGED AND DRIVEN TO SUBURBAN CHRYSLER DODGE JEEP RAM OF GARDEN CITY (734-421-5700, LOCATED AT 32850 FORD RD, GARDEN CITY, MI 48135), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER SUGGESTED THAT THE CONTACT MIGHT HAVE DEPRESSED THE ACCELERATOR PEDAL INSTEAD OF THE BRAKE PEDAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

11/20/2018

1- TURN THE VAN ON. CLICK ON UCONNECT THEATER THEN SHIFT TO R OR CLICK THE SURROUND CAMERA TO ACTIVATE THE CAMERA, CLICK ANY BOTTOMS TO CHANGE THE CAMERA VIEW, IS NOT WORKING. THE SCREEN FREEZING AND NOT RESPONDING ANYMORE. TURN THE VAN OFF FOR 2 HOURS. TURN IT ON AGAIN, THE CAMERA OPTIONS WILL WORK FINE. CLICK THE UCONNECT THEATER AGAIN, GO BACK TO THE CAMERA OR SHIFT TO R, THE BOTTOMS THAT CHANGE THE VIEWS ARE NOT WORKING AND NOT RESPONDING. 2- PUT THE USB FLASH TO PLAY MOVIES. GO TO UCONNECT THEATER, IT WILL READ THE USB AND I CAN PLAY MOVIES. DISCONNECT THE FLASH AND CONNECT IT AGAIN, IT WILL NOT READING IT ANYMORE. TURN THE VAN OFF FOR 10 MIN. THEN TURN IT ON, IT WILL WORK AGAIN. ONCE I DISCONNECTED AND CONNECT IT AGAIN, IT WILL STOP READING IT. SOFTWARE ISSUES. (WATCH THE VIDEO THAT I DID (HTTPS://WWW.YOUTUBE.COM/WATCH?V=GC7O60KHJ4W) 3- ON SPEED 5 OR LESS, DRIVING FORWARD OR BACKWARD, WHEN I TURN RIGHT, THE STEERING WILL SHAKE. SOUNDS LIKE ROCK AND PINION OR STEERING COLUMN ISSUE.

6/13/2018

MAJOR PROBLEM WITH MY AXEL/CV JOINT. OBVIOUS LOUD CLICKING AND CLINKING WHEN BRAKING, ACCELERATION FROM A STOP AND TURNING. HAD INDEPENDENT MECHANIC TAKE A LOOK AT IT AND PROBLEM IS DEFINITELY IN THE AXEL/CV JOINT. THERE IS AN OPEN RECALL ON EXACTLY THIS PART WHICH IS VERY DANGEROUS YET THEY ARE ONLY ACKNOWLEDGING THE DEFECT IN 60 VEHICLES PLEASE HELP MY CHILDREN'S CAR IS NOT SAFE. ALSO ROLLS WHEN IN PARK AND VIOLENTLY SURGES ON RIGHT HAND TURNS

11/2/2018

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 60 MPH AND APPROACHING A VEHICLE, THE FORWARD COLLISION WARNING SYSTEM FAILED TO ALERT. THE VEHICLE WAS TAKEN TO HUNTINGTON JEEP CHRYSLER DODGE RAM (1220 E JERICHO TURNPIKE, NY 11743, (631) 673-0270) WHERE THE SENSOR WAS RECALCULATED. THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 810. *TT UPDATED 9/26/18*JB

6/19/2018

MY NEW PACIFICA IS EQUIPPED FOR THE FORWARD COLLISION WARNING SYSTEM. THIS IS ONE OF THE BIG REASONS I CHANGED TO THIS EXACT VAN. WELL, IT DOESN'T WORK. I HAVE TRIED TO GET IT TO ENGAGE, NO WARNINGS, NO BRAKING, NO ANYTHING. I HAVE HAD IT IN THE DEALERSHIP AND THEY CLAIM THEY TRIED IT AND IT WORKED BUT THE SERVICE GUY REFUSED TO DO IT AGAIN BECAUSE IT WASN'T SAFE. UMMM, ISN'T THAT THE WHOLE PURPOSE OF IT? IT IS SET TO THE FARTHEST DISTANCE SETTING AND NOT WORKING. I HAVE HAD TO SLAM ON THE BRAKES WHEN TESTING IT, SO KNOW THAT IT IS NOT WORKING. THE DEALER IS GIVING ME THE RUN AROUND BUT I HAVE READ THAT MANY OTHERS HAVE THE SAME ISSUE. THIS NEEDS TO WORK! I PAID EXTRA FOR THIS PACKAGE AND AM VERY DISAPPOINTED. A NEW 45000 VAN THAT DOESN'T DO WHAT IT IS SUPPOSE TO IS RIDICULOUS.

9/25/2018

DURING THE VERY FIRST MODEST SNOW FALL OF THE SEASON, I WAS NOT ABLE TO STOP AT INTERSECTIONS WHERE OTHER CARS COULD STOP. AT EVEN EXTREMELY SLOW SPEED, I HAD TROUBLE NEGOTIATING CURVES. I HAD TO DRIVE MUCH SLOWER THAN OTHER CARS AND YET COULDN'T STOP FOR YELLOW LIGHTS WHEN OTHER CARS COULD. I AM LEAVING THE CAR IN MY DRIVEWAY UNTIL I CAN GET SNOW TIRES BECAUSE IT IS TOO DANGEROUS TO DRIVE MY BRAND NEW VAN WITH THE FACTORY EQUIPPED "ALL WEATHER" TIRES. I HAVE DRIVEN LONG DISTANCES IN MUCH WORSE WINTER WEATHER OVER 42 YEARS AND HAVE NEVER FELT SO UNSAFE AS I DID IN THIS VAN WITH THESE TIRES!

12/11/2017

WHEEL WELLS FILL UP WITH SNOW AND ICE BUILDS UP. THE TIRES HAVE NO ROOM TO WORK. THEY SPIN BUT DON'T GO ANYWHERE. YOU CAN HAVE YOUR PEDAL TO THE GROUND, AND THE TIRES ARE NOT ABLE TO PROPEL FORWARD B/C OF THE EXTREME SNOW/ICE BUILD UP IN THE WHEEL WELLS. IT IS EXTREMELY DANGEROUS B/C IT CAN HAPPEN AS YOU ARE STOPPED AT A LIGHT. ONCE THE LIGHT TURNS GREEN, YOU ARE UNABLE TO GO B/C THE TIRES JUST KEEP SPINNING. THE ONLY WAY TO GET YOUR CAR MOVING AGAIN IS HOPE THAT SOME OF THE SNOW BREAKS LOOSE OR YOU HAVE TO MANUALLY REMOVE THE BUILD UP THAT IS AROUND, BEHIND AND ON THE TIRES!!! I HAVE TO DO THIS DAILY WHEN THERE IS SNOW ON THE GROUND. IT DOES NOT EVEN HAVE TO BE A LOT OF SNOW ON THE GROUND FOR THE WHEEL WELLS TO BE EFFECTED. IT IS VERY VERY DANGEROUS!!! IT SEEMS LIKE YOU ARE STUCK IN A 2 FOOT PILE OF SNOW BUT IN REALITY YOU ARE NOT. PLEASE PLEASE HELP ME WITH THIS! I HAVE THIS LEASE FOR OVER 2 MORE YEARS AND I AM AFRAID TO DRIVE IT IN THE WINTER WHEN WE HAVE SNOW. THE SNOW/ICE WILL BUILD UP AND STAY IN THERE SO BADLY THAT IT CAUSES THE WHOLE CAR TO SHAKE. I DROVE IT TO THE DEALERSHIP THE FIRST TIME IT HAPPENED B/C I THOUGHT MY TIRES WERE GOING TO FALL OFF. I HAD NO IDEA WHAT WAS CAUSING IT UNTIL THE SERVICE MAN SAID THEY HAVE SEEN THIS BEFORE WITH PACIFICAS. HE CLEANED OUT ALL OF THE WHEEL WELLS AND THEN IT WAS FINE. UNTIL THE NEXT TIME IT GOT FILLED UP!!!!!

2/11/2018

3RD ROW PACIFICA SEATS HAVE A BUTTON TO RECLINE SEATS BACK AND FORWARD WITHIN REACH OF CHILDREN IN CAR SEATS WHICH CAUSES CAR SEATS TO BECOME LOOSE AND NO LONGER INSTALLED PROPERLY. THIS IS A FAMILY VEHICLE AND I AM CONCERNED THIS WILL CAUSE INJURY BECAUSE THERE IS NO WAY TO DISABLE OR CHILD LOCK THE SEAT RECLINE. ATTEMPTS TO CONTACT THE DEALERSHIP AND CHRYSLER CUSTOMER SERVICE HAS LED TO NO IMMEDIATE RESOLVE OR ACKNOWLEDGMENT THAT THIS COULD CAUSE INJURY TO CHILDREN IN CAR SEATS. THE BUTTON IS AVAILABLE FOR USE WHILE THE CAR IS IN MOTION OR PARKED.

2/5/2018

THE ENGINE START/STOP FEATURE OF THIS VAN IS FAULTY AND CHRYSLER KNOWS IT. BECAUSE THEY DO NOT HAVE A FIX FOR THIS ISSUE THEY CANNOT PLACE A RECALL. THIS ISSUE IS NOT LIMITED TO MY PERSONAL VAN. OUR PARTICULAR VEHICLE HAS LESS THAN 13,000 MILES AND HAS BEEN IN THE SERVICE DEPARTMENT 5 TIMES. 3 FOR THE SAME ISSUE. WE HAVE STALLED OUT IN INTERSECTIONS 4 TIMES. ONE TIME WE (WIFE AND CHILDREN) WERE ALMOST STRUCK BY A TRUCK. THIS IS A SERIOUS SAFETY ISSUE. AGAIN CHRYSLER IS AWARE AND ONLY OFFERED AN EXTENDED SERVICE AGREEMENT.

3/6/2019

THE FIRST INCIDENT OCCURRED WHEN I WAS IN A PARKING LOT. I GOT INTO MY CAR AND WHEN I WENT TO PRESS THE BRAKE AND PUSH TO START, MY BRAKE WAS LOCKED AND MY COMPUTER STARTED FLASHING SERVICE ELECTRONIC STABILITY CONTROL, PARK BRAKE UNAVAILABLE, ENTER AUTO-THEFT CODE AND OTHER NUMEROUS ERROR MESSAGES. I HAD TO HAVE MY CAR TOWED TO THE CLOSEST SERVICE AND THEY DIDN'T FIND ANYTHING WRONG. YESTERDAY I WAS IN TRAFFIC AT A STOP LIGHT AND MY CAR DINGED, THE CHECK ENGINE LIGHT CAME ON, AND MY CAR SAID TO PUT IT IN PARK AND RESTART (THIS HAPPENED TWICE AT THE SAME LIGHT) THEN THE ERROR MESSAGES STARTING FLASHING (SERVICE AIR BAG, SERVICE ELECTRONIC STABILITY CONTROL, BLIND SPOT ALERT UNAVAILABLE, ETC) TODAY WHEN I WENT TO START MY CAR THE ENGINE DID NOT COME ON AND THE SAME ERROR MESSAGES STARTING FLASHING AS WELL AS THE CHECK ENGINE. THIS BECAME AN ENTIRELY NEW CONCERN WHEN THIS STARTED HAPPENING WHILE I'M DRIVING. I HAVE TWO SMALL CHILDREN IN THE CAR, AND I'M PREGNANT. I JUST DON'T FEEL SAFE DRIVING AND THIS IS OUR MAIN VEHICLE, SO WE DON'T HAVE MUCH OF A CHOICE.

9/27/2018

WHILE DRIVING OUR 2018 CHRYSLER PACIFICA ON I-95 SOUTH IN NH, TRAFFIC CAME TO AN ABRUPT STOP AND WE REAR-ENDED A JEEP WRANGLER AT APPROXIMATELY 30-40 MPH. I BRAKED FOR ABOUT 20 FT AND STRUCK THE JEEP. OUR AIRBAGS DEPLOYED AND THE ENGINE COMPARTMENT IMMEDIATELY BURST INTO FLAMES UPON IMPACT. THE FLAMES WERE SO IMMEDIATE AND SO VIOLENT THAT MY WIFE AND I ONLY HAD TIME TO REMOVE OUR YOUNG DAUGHTERS FROM THE MIDDLE ROW OF THE VEHICLE. THE ACCIDENT ITSELF WAS MINOR, THE JEEP WAS ABLE TO DRIVE AWAY AFTER THE ACCIDENT. OUR PACIFICA WAS A COMPLETE LOSS AS A RESULT OF THE FIRE. ...*BF.. UPDATED 10/30/18*JB

10/10/2018

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE OUTSIDE OF THE VEHICLE, THE CONTACT ATTEMPTED TO CLOSE THE DRIVER'S SIDE DOOR, BUT THE SENSOR BECAME INOPERABLE AND CLOSED ON HER DAUGHTER'S HAND. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,207.

10/22/2018

AN OBJECT FELL BETWEEN THE MIDDE SEAT AND THE ELECTRONIC SLIDING DOOR SO WHEN THE DOOR WAS ELECTRONICALLY OPENED THE OBJECT WAS CAUGHT CAUSING THE DOOR TO REVERSE AND TRY TO CLOSE HOWEVER I WAS LEANING THROUGHTHE DOOR AT THAT POINT AND THE DOOR CLOSED ON MY CHEST TRIGGERING THE DOOR TO TRY AND RE-OPEN. WHEN THE DOOR STARTED TO REPON I HIT THE OBJECT AGAIN IMMEDIATELY CLOSING WITHOUT ENOUGH TIME FOR ME TO GET MY BODY OUT. THE DOOR RE-CLOSED SQUISHING ME AND STOPPED. I WAS ABLE TO PUSH THE SIDE DOOR BUTTON TO OPENAND WRIGGLED OUT BUT THERE WAS A FAILURE IN THE LOGIC IF THE DOOR HITS SOMETHING BOTH OPENING THEN CLOSING. THIS IS A SAFETY ISSUE BECAUSE IF THIS HAPPENS THE DOOR CAN CRUSH YOU.

2/26/2019

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS PARKED AND TURNED OFF IN THE DRIVEWAY ON A SLIGHT SLOPE, THE CONTACT REMOTELY OPENED THE FRONT PASSENGER DOOR AND RESTED HER RIGHT HAND ON THE DOOR. WHILE RETRIEVING SOMETHING FROM THE BACK OF THE FRONT PASSENGER SEAT, THE FRONT PASSENGER DOOR CLOSED AND LATCHED ONTO THE CONTACT'S HAND WITHOUT WARNING. THE CONTACT STRUGGLED WITH THE HELP OF A NEIGHBOR TO RELEASE THE DOOR LATCH AND FREE HER HAND. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS NOT INJURED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

10/1/2018

WHILE DRIVING OUR 2018 CHRYSLER PACIFICA ON I-95 SOUTH IN NH, TRAFFIC CAME TO AN ABRUPT STOP AND WE REAR-ENDED A JEEP WRANGLER AT APPROXIMATELY 30-40 MPH. I BRAKED FOR ABOUT 20 FT AND STRUCK THE JEEP. OUR AIRBAGS DEPLOYED AND THE ENGINE COMPARTMENT IMMEDIATELY BURST INTO FLAMES UPON IMPACT. THE FLAMES WERE SO IMMEDIATE AND SO VIOLENT THAT MY WIFE AND I ONLY HAD TIME TO REMOVE OUR YOUNG DAUGHTERS FROM THE MIDDLE ROW OF THE VEHICLE. THE ACCIDENT ITSELF WAS MINOR, THE JEEP WAS ABLE TO DRIVE AWAY AFTER THE ACCIDENT. OUR PACIFICA WAS A COMPLETE LOSS AS A RESULT OF THE FIRE. ...*BF.. UPDATED 10/30/18*JB

10/10/2018

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE'S HORN DID NOT WORK. AN INDEPENDENT MECHANIC STATED THAT THE HORN WAS BUILT WITHOUT A FUSE AND THAT ONE NEEDED TO BE INSTALLED. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DADELAND CHRYSLER DODGE (16501 S DIXIE HWY, MIAMI, FL 33157), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED AND ASSIGNED A TECHNICIAN. THE FAILURE WAS ESCALATED TO A HIGHER OFFICE OF THE DEALER. THE FAILURE MILEAGE WAS 18,600. ..*BF. *TR *DT 2ND INCIDENT: DEC. 11: TOTAL ELECTRICAL FAILURE WHILE PARKED IN GARAGE AT HOME. CAR WAS TOWED TO DADELAND DODGE WHERE THE AUXILIARY BATTERY WAS REPLACED. 3RD INCIDENT: DEC.19: TOTAL ELECTRICAL FAILURE WHILE PARKED IN GARAGE AT HOME. VEHICLE WAS TOWED AGAIN TO DADELAND CHRYLER. AFTER MUCH RESEARCH THEY REPLACED THE BODY COLTROL MODULE. THE CAR WAS RETURNED TO ME ON JAN. 4, 2019 THE CAR SEEMS TO BE WORKING WELL NOW.*JB *DT

12/21/2018