2016 Chevrolet Trax Owner Complaints

THE KEY WAS BARELY BUMPED WHILE IN THE IGNITION AND DRIVING ON A HIGH SPEED ROAD TWICE AND THE KEY TURNED TO THE OFF POSITION SO MY STEERING WHEEL LOCKED UP TO THE POINT I CAN BARELY GET TO THE SIDE OF THE ROAD TO SAFELY PUT THE CAR IN PARK TO RESTART IT. HAVING A BABY IN THE BACKSEAT TOO BOTH TIMES MADE IT A VERY SCARY SITUATION

5/30/2017

ON AUGUST 30, 2017 I RECIEVED AN ALERT FROM ONSTAR (VIA EMAIL) STATING MY 2016 CHEVROLET TRAX (WITH 14,000 MILES ON IT) WAS HAVING NUMEROUS SAFETY ISSUES. THAT SAME DAY, I DROVE MY TRAX ON THE HIGHWAY ON MY WAY HOME FROM WORK AND IT STALLED OUT TWICE WHILE GOING 70 MPH ALMOST TO A COMPLETE STOP IN RUSH HOUR TRAFFIC. IT CONTINUED TO SPUTTER THE ENTIRE DRIVE HOME, AND MY CHECK ENGINE LIGHT WAS FLASHING. I GOT IT HOME, THEN THE NEXT DAY DROVE IT TO A DEALERSHIP FOR REPAIR. WHILE DRIVING IT THERE, THE VEHICLE WAS STRUGGLING TO OPERATE, AND BARELY PUSHING 1000 RPM. IT FELT AS THOUGH IT WOULD STALL AGAIN IF I ACCELERATED TOO QUICKLY.

9/18/2017

I BOUGHT A BRAND NEW 2016 CHEVY TRAX ON 10/31/16. ONE WEEK LATER, I WENT INTO THE GARAGE, GOT INTO MY NEW CAR WHICH STATED RIGHT AWAY BUT I HAD NO DASHBOARD LIGHTS SO I HAD NO IDEA WHAT SPEED I WAS TRAVELING. I HAD NO RADIO OR REAR CAMERA BACK UP. I HAD NO ONSTAR SERVICE OR TELEPHONE SERVICE. THE ONLY THING THAT WORKED WAS MY HEATER. WHEN I TURNED MY TURN SIGNAL ON TO MAKE A TURN I COULDN'T HEAR IT CLICKING BUT COULD SEE THE REFLECTION OF THE FLASHING FRONT TURN SIGNAL LIGHT ON THE BUMPER IN FRONT OF ME AS WELL AS MY HEADLIGHTS SHINING ON THE CAR IN FRONT OF ME. EVERYTHING ON THE INSIDE WAS DARK EXCEPT THE LIGHTS ON THE HEATER/AC UNIT AND THE HEATER WORKED FINE. SINCE THEN, I HAVE GONE INTO MY GARAGE ON THREE MORE OCCASIONS TO DRIVE MY NEW 2016 CHEVY TRAX ONLY TO FIND THE SAME PROBLEM - NO ELECTRICAL SYSTEM. THE SECOND TIME IT HAPPENED, WAS 11/20/16, 2 WEEKS AFTER THE FIRST TIME. I DROVE TO AND FROM MY HOUSE TO A LOCAL RESTAURANT ABOUT 5 MILES AWAY FOR DINNER WITH NO DASHBOARD LIGHTS, ONSTAR SERVICE, BACK UP CAMERA, RADIO OR PHONE SERVICE. AFTER WE GOT HOME THAT EVENING I KEPT CHECKING MY CAR TO SEE IF IT WAS WORKING YET AND SEVERAL HOURS LATER THE LIGHTS FINALLY CAME ON WHEN I OPENED THE DRIVER'S DOOR. THE 3RD TIME WAS ON 12./10/16 AND MY FRIEND WHO I DROVE FROM MY HOUSE ABOUT 3 MILES TO PICK UP RECORDED ME DRIVING THE TRAX WITHOUT THE DASHBOARD LIGHTS, ETC WORKING. WE MADE A RIGHT TURN AT THE END OF HIS STREET AND EVERYTHING LIT UP AND STARTED WORKING AGAIN. THE 4TH TIME WAS ON 12/24/16 TWO DAYS AFTER THE DEALERSHIP I BOUGHT THE TRAX AT SUPPOSEDLY "FIXED" IT. I'VE HAD 3 SERVICE CALLS AT 2 CHEVY DEALERS AND THE PROBLEM IS STILL NOT FIXED. THERE IS NO RHYME OR REASON AS TO WHEN IT IS NOT GOING TO WORK AND NO ONE THING OR TIME FRAME AS TO WHEN IT DECIDES IT IS GOING TO WORK AGAIN. *TR

1/6/2017

THE KEY WAS BARELY BUMPED WHILE IN THE IGNITION AND DRIVING ON A HIGH SPEED ROAD TWICE AND THE KEY TURNED TO THE OFF POSITION SO MY STEERING WHEEL LOCKED UP TO THE POINT I CAN BARELY GET TO THE SIDE OF THE ROAD TO SAFELY PUT THE CAR IN PARK TO RESTART IT. HAVING A BABY IN THE BACKSEAT TOO BOTH TIMES MADE IT A VERY SCARY SITUATION

5/30/2017

WE HAD AN SINGLE CAR CRASH. THE CAR WENT OVER A CURB AND DOWN AN EMBANKMENT AND [XXX] NEAR TOOK OUT A WOODEN WALK WAY WITH PEOPLE NEAR BY ON THE WALKWAY IT ENDED UP TOTALING ($20,000 IN DAMAGE ) OUR BRAND NEW CHEVY TRAX 2016. AND WHEN ALL 11.......... AIRBAGS RIGHT 11 AIRBAGS AND NOT ONE WHEN OFF AND WE BOTH HAD SEAT BELT ON BUT I STILL MANAGED TO HIT MY HEAD SO HARD I HAD AN SMALL INDENT IN MY HEAD AND U WOULD THINK BRAND NEW CAR AND 11 AIR BAGS U THINK YOU WOULD B SAVE ....?? BUT NOT IN A CHEVY!!!! ALL CUZ OF THE AIRBAGS AND BRAKES WERE AFFECTED AS WELL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

12/15/2016

VEHICLE RECEIVED SIDE IMPACT ON DRIVERS SIDE, AIR BAGS NEVER DEPLOYED AND DRIVERS SIDE REAR WHEEL WAS RIPPED OFF FROM VEHICLE

9/13/2017

GOT THIS VEHICLE ON 07/23/2016, THE VEHICLE HAD MAJOR ISSUES UNTIL 09/2018. IN SEPTEMBER 2018 I TOOK THE VEHICLE TO THE ORIGINAL LOT TO HAVE IT INSPECTED AS WHEN SWITCHING THE FAN FOR THE A/C FROM 3 TO 4 ON THE BLOWER MOTOR SETTINGS STOPPED WORKING. MY DEALERSHIP REPLACED THE ORIGINAL BLOWER MOTOR. ALONG WITH THAT I WAS HAVING THE ISSUES OF THE CENTER CONSOLE (RADIO UNIT) AND THE DASH (WHERE THE SPEED, MILEAGE, ETC... IS) WOULD GO OUT WILL DRIVING OR NOT TURN ON AT ALL AND THE BACK UP CAMERA WOULDN'T TURN ON GO. THEY RE-INSTALLED THE COMPUTER SOFTWARE AND UPDATED THE SYSTEM AND SENT ME ON MY WAY. IN 02/2019 I STARTED HAVING THE SAME ISSUES, BACK UP CAMERA AND CENTER CONSOLE NOT WORKING, AND DASH TURNING OFF AND NOT COMING ON. ALSO WHEN I TOOK THE KEY OUT OF THE IGNITION AND GOT OUT OF THE CAR AND LOCKED THE DOOR AND THE CAR WAS STILL RUNNING. THE RADIO WAS STILL PLAYING AND THE CAR WAS STILL RUNNING EVEN THOUGH THERE WAS NO KEY IN THE IGNITION AND IT WAS NOT REMOTE STARTED. I CALLED THE DEALERSHIP THAT MORNING TO BRING THE CAR IN THAT NIGHT FOR SERVICE THE NEXT DAY. THEY KEPT THE TRAX FOR ROUGHLY 1 WEEK. THE INSTALLED A NEW RADIO, RE-FLASHED AND UPDATED THE COMPUTER, AND RE-INSTALLED THE BACK UP CAMERA SOFTWARE. I PICKED THE CAR UP DROVE ROUGHLY 3 MILES AND BROUGHT IT BACK SAME HOUR DUE TO IT HAVING THE SAME ISSUES. THEY KEPT IT ANOTHER 3 DAYS AND I GOT IT BACK AFTER ABOUT 2 WEEKS OF WORK AT THE DEALERSHIP. AS OF 06/11/19 I HAD TO TAKE THE CAR BACK IN FOR THE SAME ISSUES: DASH GOING OUT, RADIO GOING OUT, BACK UP CAMERA NOT WORKING, AND THE TRAX STILL RUNNING WITH NO KEY IN THE IGNITION. I CALLED ON 06/12/19 THEY STATED THE CAR WOULD NOT COMMUNICATE WITH THE DIAGNOSTICS COMPUTER AND THEY WOULD HAVE TO REPLACE THE RADIO THEY INSTALLED 4 MONTHS AGO. PART WAS ORDERED AND OVER-NIGHTED BUT NEVER CAME IN ON 06/12/19. WAITING TO SEE IF I CAN RETURN THIS LEMON OF A CAR NOW.

6/14/2019

STARTED DRIVING AND IN 10 MINUTES THE CAR STARTED HESITATING AND SUDDENLY STALLED. THE ENGINE LIGHT AND THE STABILITY LIGHT ALSO WENT ON.. I WAS ABLE TO START THE CAR AGAIN JUST LONG ENOUGH TO PARK IT ON THE SIDE OF THE ROAD. WAITED FOR TOW WHICH WAS TAKING LONG IN 96 DEGREE WEATHER. SO I DROVE THE CAR HOME (15 MINUTES AWAY) HAD TO DRIVE VERY SLOW CAUSE FELT LIKE TURNING OFF..TOOK 45 MINUTES TO GET HOME..CALLED DEALER IN THE MORNING AND THEY GAVE ME A TOWING NUMBER. I CALLED @9:30AM, WAITED TO CALL BACK AT 12:30PM AND NO RECORD OF ANYONE SENT OUT. AGAIN THEY SAID SOME WOULD BE SENT. THEY ARRIVED AT2:50PM. PRAYING EVERYTHING TURNS OUT GOOD.

7/22/2019

STEERING WHEEL LOCKED UP (CANNOT TURN) WHILE DRIVING.

3/7/2017

TL* THE CONTACT OWNS A 2016 CHEVROLET TRAX. WHILE DRIVING LOW SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT OPERATED NORMALLY UNTIL THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE ISSUE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

5/8/2017

WE HAD A PROBLEM SHIFTING GEARS. THE PROBLEM OCCURRED WHILE IN MOVING AT VERY SLOW SPEED (0-3MPH) IN A PARKING SPOT (IN A LOT), MOVING FORWARD AND BACK WHILE DEMONSTRATING THE USE OF THE CAR, WITH A RENTED CHEVY TRAX 2016 MODEL WHICH HAD BEEN PREVIOUSLY RENTED BY THE TIME WE ACQUIRED IT. FIRST, WE WERE ABLE TO SHIFT INTO REVERSE AND MOVE THE CAR IN REVERSE. NEXT WE SHIFTED INTO DRIVE BUT THE CAR CONTINUED TO MOVE IN REVERSE. WHILE THE ENGINE CONTINUED TO RUN, WE TRIED NUMEROUS TIMES TO SHIFT AND RE-SHIFT INTO DRIVE BUT THE CAR CONTINUED TO MOVE IN REVERSE. FINALLY, WE PUT THE CAR IN PARK, TURNED THE ENGINE OFF, RESTARTED, AGGRESSIVELY SHIFTED INTO DRIVE AND WAS ABLE TO MOVE THE CAR FORWARD. WE DID NOT DRIVE THE CAR ON OPEN ROAD UNTIL IT WAS TIME TO RETURN THE RENTAL. WE PAID FOR A RENTAL WE DID NOT WANT TO USE. *TR

10/23/2016

ON AUGUST 30, 2017 I RECIEVED AN ALERT FROM ONSTAR (VIA EMAIL) STATING MY 2016 CHEVROLET TRAX (WITH 14,000 MILES ON IT) WAS HAVING NUMEROUS SAFETY ISSUES. THAT SAME DAY, I DROVE MY TRAX ON THE HIGHWAY ON MY WAY HOME FROM WORK AND IT STALLED OUT TWICE WHILE GOING 70 MPH ALMOST TO A COMPLETE STOP IN RUSH HOUR TRAFFIC. IT CONTINUED TO SPUTTER THE ENTIRE DRIVE HOME, AND MY CHECK ENGINE LIGHT WAS FLASHING. I GOT IT HOME, THEN THE NEXT DAY DROVE IT TO A DEALERSHIP FOR REPAIR. WHILE DRIVING IT THERE, THE VEHICLE WAS STRUGGLING TO OPERATE, AND BARELY PUSHING 1000 RPM. IT FELT AS THOUGH IT WOULD STALL AGAIN IF I ACCELERATED TOO QUICKLY.

9/18/2017

TAKATA RECALL [PURCHASED A 2016 CHEVY TRAX AT CHEVROLET OF HOMEWOOD 18033 S. HALSTED, HOMEWOOD, ILLINOIS ON JUNE 13, 2016 FOR MY DAUGHTER. WITHIN THE FIRST WEEK OF PURCHASE THE BRAKES BEGAN SQUEAKING. AFTER ABOUT THE SECOND WEEK THE BRAKES BEGAN SQUEAKING LOUD. SOME ONLOOKERS NOTED THAT THE NOISE WAS COMING FROM THE BACK BRAKES. MY DAUGHTER TOOK THE CAR BACK TO CHEVROLET OF HOMEWOOD ON JULY 7, 2016 FOR BRAKE INSPECTION. THE SERVICE DEPARTMENT TEST DROVE THE VEHICLES HEARD THE BRAKE NOISE BUT SAID THEY FOUND NO PROBLEM. ON 7/10/16, THE BRAKES WERE SQUEAKING SO LOUD UNTIL MY DAUGHTER TOOK THE CHEVY TRAX TO FIRESTONE ON ELSTON & ADDISON IN CHICAGO, ILLINOIS FOR A COMPLETE VEHICLE INSPECTION. FIRESTONE NOTED THE BRAKES WERE SQUEAKING AND SUGGESTED MY DAUGHTER TAKE THE CHEVY TRAX BACK TO THE DEALER. THE SOUND IS WHEN THE VEHICLE IS IN MOTION AND WHEN COMING TO A STOP.

7/18/2016

TL* THE CONTACT OWNS A 2016 CHEVROLET TRAX. WHILE DRIVING 25 MPH, THE VEHICLE LOST BRAKE FUNCTIONALITY AND WAS INVOLVED IN A CRASH. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,500. THE VIN WAS NOT PROVIDED.

11/18/2016

TL* THE CONTACT OWNS A 2016 CHEVROLET TRAX. THE CONTACT STATED THAT THE PASSENGER SIDE ROOF MOLDING FRACTURED AFTER A TRIP TO A CAR WASH IN DEC 2018. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO RE-ATTACHED THE MOLDING PIECE WAS TAPED DOWN WITH 3M DOUBLE-SIDED TAPE, BUT THE FAILURE RECURRED TWO TIMES. THE ROOF MOLDING BECAME COMPLETELY DETACHED AFTER THE LAST FAILURE. THE CONTACT CALLED HOSELTON CHEVROLET AT 585-662-2800 (LOCATED AT 909 FAIRPORT RD, EAST ROCHESTER, NY 14445) AND WAS INFORMED THAT THE PART NEEDED TO BE ORDERED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,500.*BF*JB

4/29/2019

I WRECKED MY CAR AND THE AIR BAGS DIDN'T DEPLOYED THE FIRE DEPARTMENT WAS WORRIED WHY THEY DIDN'T THE WRECK TOTALLED MY TRAX. I WAS A MAIN HIGHWAY.

1/24/2020

ON AUGUST 30, 2017 I RECIEVED AN ALERT FROM ONSTAR (VIA EMAIL) STATING MY 2016 CHEVROLET TRAX (WITH 14,000 MILES ON IT) WAS HAVING NUMEROUS SAFETY ISSUES. THAT SAME DAY, I DROVE MY TRAX ON THE HIGHWAY ON MY WAY HOME FROM WORK AND IT STALLED OUT TWICE WHILE GOING 70 MPH ALMOST TO A COMPLETE STOP IN RUSH HOUR TRAFFIC. IT CONTINUED TO SPUTTER THE ENTIRE DRIVE HOME, AND MY CHECK ENGINE LIGHT WAS FLASHING. I GOT IT HOME, THEN THE NEXT DAY DROVE IT TO A DEALERSHIP FOR REPAIR. WHILE DRIVING IT THERE, THE VEHICLE WAS STRUGGLING TO OPERATE, AND BARELY PUSHING 1000 RPM. IT FELT AS THOUGH IT WOULD STALL AGAIN IF I ACCELERATED TOO QUICKLY.

9/18/2017

WHILE DRIVING AT AROUND 40 MILES THE 2016 CHEVY TRAX LOSS POWER TO 5-10 MPH, THE STEERING WHEEL GOT STIFF, THE TRANSMISSION AND ENGINE GOT IDLE. I TOOK IT TO THE CHEVY DEALER. FOR FORTUNE I WAS NOT DRIVING IN THE HIGHWAY. I AM VERY CONCERN AS I DON'T FEEL THIS CAR IS SAFE TO DRIVE. THE CAR HAS CURRENTLY 38K MILES, I BOUGHT IT USED WITH LITTLE UNDER 36K MILES. I NOTICED ABOUT 7-8 SIMILAR COMPLAINS IS DIFFERENT WEBSITES. I THINK SOMEBODY FROM NHTSA SHOULD LOOK AT THIS ISSUE. DRIVING A CAR WITH THESE PROBLEMS CAN RESULT IN MAJOR ACCIDENTS AND POTENTIALLY DEATH.

8/23/2018

CHEVY SUCKS. BOUGHT MY 2016 CHEVY TRAX IN SEPTEMBER 2015. IT'S BEEN WELL MAINTAINED. AT THE 59,000 MILE MARK, THE STEERING WHEEL LOCKS UP AND THE ENGINE POWERS DOWN WITH NO WARNING, ESC LIGHTS COMES ON AND THE CAR LOSES ACCELERATION. TOOK IT TO 1 DEALER WHO KEEPS IT FOR 4 WEEKS WHEN THEY FIGURE IT'S A MODULE. I BROUGHT IT TO MY REGULAR MECHANIC WHO HAS A RELATIONSHIP WITH ANOTHER CHEVY DEALER SO I COULD SAVE ON LABOR, THEY HAVE IT FOR ANOTHER 4 WEEKS. AND STILL WITH THE SAVINGS, IT COST ME $1120 FOR THIS REPAIR ON TOP OF THE $218 I PAID FOR THE ORIGINAL DIAGNOSTIC. I FINALLY GET THE CAR BACK, HAVE IT FOR A DAY AND IT'S THE SAME PROBLEM! THEY REPLACED THE BATTERY, AND STILL THE PROBLEM IS STILL OCCURRING AND THE DEALER CANNOT FIGURE OUT WHAT IS WRONG. THIS IS CHEVY'S [XXX] PRODUCT! NOTHING IN THE NORMAL WEAR AND TEAR OF CAR OWNERSHIP SHOULD HAVE ME SHELLING OUT ALL THIS MONEY WHEN I BOUGHT IT BRAND NEW AND HAVE HAD IT FOR 3 1/2 YEARS. I'VE MADE 3 CAR PAYMENTS IN THE LAST 90 DAYS AND STILL DON'T HAVE A CAR TO DRIVE. I WILL NEVER BUY A CHEVY AGAIN! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

3/11/2019

FRONT END POPS WHEN I MAKE SHARP TURNS, ENGINE HAS A DISTINCTIVE MISS AND BACK BRAKES DO NOT HOLD

11/3/2019

VEHICLE RECEIVED SIDE IMPACT ON DRIVERS SIDE, AIR BAGS NEVER DEPLOYED AND DRIVERS SIDE REAR WHEEL WAS RIPPED OFF FROM VEHICLE

9/13/2017

WHEN I AM DRIVING THERE IS A LOUD KNOCKING SOUND ALWAYS. IT HAPPENS WHILE DRIVING AT ANY SPEED, TURN, AND PARKING. WHEN I HIT ABOUT 40 MPH, THE VEHICLE STEERING WHEEL STARTS SHAKING AND IT IS DIFFICULT TO CONTROL VEHICLE. I CAN FEEL THE KNOCK UNDERNEATH MY FEET WHILE DRIVING. IN REGARDS TO THE ELECTRICAL SYSTEM THE RADIO FREEZES FREQUENTLY AND REAR VIEW PARKING CAMERA HAS MALFUNCTION. IN REGARDS TO THE WINDSHIELD WIPING SYSTEMS IT JUST STOPPED WORKING. FLUID DOES NOT COME OUT AT ALL MAKING IT VERY DIFFICULT TO SEE THE IN VARIOUS CONDITIONS. I HAVE TO PULL OVER WHEREVER I MAY BE, USE A WATER BOTTLE TO THROW WATER ON WINDOW TO SEE THEN TURN THE WIPERS ON. I EVEN HAVE TO DO IT WHILE DRIVING ESPECIALLY ON THE EXPRESSWAY IN RAINY/DUSTY/MUDDY CONDITIONS. MY FAMILY AND I ARE WORRIED AND DEFINITELY NOT HAPPY ABOUT THESE CONDITIONS. KINGDOM CHEVROLET SOLD US A FAULTY VEHICLE AND NOW CLAIM THAT WE HAVE TO PAY $135 FOR EACH AND EVERY ISSUE WHICH IS INSANE FOR A DIAGNOSTIC.

5/25/2019

WHILE SETTING OR CHANGING THE SPEED USING THE CRUISE CONTROL PANEL STEERING WHEEL, THE CURRENT SPEED THAT THE CRUISE CONTROL IS SET TO DOES NOT DISPLAY ANYWHERE. THIS LEADS TO UNWANTED OR UNKNOWN SPEED CONTROL OF THE VEHICLE. THIS LEADS TO UNSAFE DRIVING CONDITIONS. PROPER ANNUNCIATION OF SET SPEED IS NECESSARY FOR SAFE OPERATION. THE DRIVERS MANUAL FOR THIS VECHICLE DOES STATE THAT IT SHOULD DISPLAY THE SET SPEED (PAGE 221) MULTIPLE VEHICLES AT MY LOCAL DEALERSHIP WERE TESTED AND NO VEHICLE DISPLAYED THE SET CRUISE SPEED. I HAVE HAD MULTIPLE OTHER CHEVROLET VECHICLE (2014 CRUZE AND VOLT) THAT DO MOMENTARILY DISPLAY THE SET SPEED TO THE DRIVER

6/1/2016

CRUISE CONTROL SETTING DOES NOT DISPLAY THE SPEED YOU'RE SETTING IT TO, AND ALSO REGISTERS AN INCORRECT SPEED AT TIMES. THERE HAVE BEEN 2-3 TIMES NOW THAT I HAVE TRIED TO SET MY CRUISE CONTROL (CLICKING SET WHILE GOING A CERTAIN SPEED, THE LIGHT TURNS GREEN BUT MY VEHICLE BEGAN TO INCREASE RAPIDLY. I COULDN'T FIGURE OUT WHAT SPEED I HAD IT SET TO, AND MY FOOT WAS NOT ON THE ACCELERATOR, SO THERE IS NO CONFUSION AS TO WHY IT WAS SPEEDING UP.

12/17/2018

I BOUGHT A BRAND NEW 2016 CHEVY TRAX ON 10/31/16. ONE WEEK LATER, I WENT INTO THE GARAGE, GOT INTO MY NEW CAR WHICH STATED RIGHT AWAY BUT I HAD NO DASHBOARD LIGHTS SO I HAD NO IDEA WHAT SPEED I WAS TRAVELING. I HAD NO RADIO OR REAR CAMERA BACK UP. I HAD NO ONSTAR SERVICE OR TELEPHONE SERVICE. THE ONLY THING THAT WORKED WAS MY HEATER. WHEN I TURNED MY TURN SIGNAL ON TO MAKE A TURN I COULDN'T HEAR IT CLICKING BUT COULD SEE THE REFLECTION OF THE FLASHING FRONT TURN SIGNAL LIGHT ON THE BUMPER IN FRONT OF ME AS WELL AS MY HEADLIGHTS SHINING ON THE CAR IN FRONT OF ME. EVERYTHING ON THE INSIDE WAS DARK EXCEPT THE LIGHTS ON THE HEATER/AC UNIT AND THE HEATER WORKED FINE. SINCE THEN, I HAVE GONE INTO MY GARAGE ON THREE MORE OCCASIONS TO DRIVE MY NEW 2016 CHEVY TRAX ONLY TO FIND THE SAME PROBLEM - NO ELECTRICAL SYSTEM. THE SECOND TIME IT HAPPENED, WAS 11/20/16, 2 WEEKS AFTER THE FIRST TIME. I DROVE TO AND FROM MY HOUSE TO A LOCAL RESTAURANT ABOUT 5 MILES AWAY FOR DINNER WITH NO DASHBOARD LIGHTS, ONSTAR SERVICE, BACK UP CAMERA, RADIO OR PHONE SERVICE. AFTER WE GOT HOME THAT EVENING I KEPT CHECKING MY CAR TO SEE IF IT WAS WORKING YET AND SEVERAL HOURS LATER THE LIGHTS FINALLY CAME ON WHEN I OPENED THE DRIVER'S DOOR. THE 3RD TIME WAS ON 12./10/16 AND MY FRIEND WHO I DROVE FROM MY HOUSE ABOUT 3 MILES TO PICK UP RECORDED ME DRIVING THE TRAX WITHOUT THE DASHBOARD LIGHTS, ETC WORKING. WE MADE A RIGHT TURN AT THE END OF HIS STREET AND EVERYTHING LIT UP AND STARTED WORKING AGAIN. THE 4TH TIME WAS ON 12/24/16 TWO DAYS AFTER THE DEALERSHIP I BOUGHT THE TRAX AT SUPPOSEDLY "FIXED" IT. I'VE HAD 3 SERVICE CALLS AT 2 CHEVY DEALERS AND THE PROBLEM IS STILL NOT FIXED. THERE IS NO RHYME OR REASON AS TO WHEN IT IS NOT GOING TO WORK AND NO ONE THING OR TIME FRAME AS TO WHEN IT DECIDES IT IS GOING TO WORK AGAIN. *TR

1/6/2017

MY MOM PURCHASED A 2016 CHEVY TRAX FOR ME AT CHEVROLET OF HOMEWOOD, 18033 S. HALSTED, HOMEWOOD, IL ON 6/13/16 UNDER HER NAME. WITHIN THE 1ST WEEK OF PURCHASE THE BRAKES BEGAN SQUEAKING WHILE IN MOTION. AFTER THE 2ND WEEK THE BRAKES BEGAN SQUEAKING LOUDLY AS ONLOOKERS RESPONDED TO THE NOISE THEY SAY WERE COMING FROM THE BACK BRAKES. I TOOK THE CAR TO CHEVROLET OF HOMEWOOD ON JULY 7, 2016 FOR BRAKE INSPECTION. SERVICE TEST DROVE THE VEHICLE, HEARD THE NOISE FROM BRAKES BUT SAID IT WAS NORMAL. ON 7/10/16, THE BRAKES WERE SQUEAKING SO BADLY I TOOK MY CAR TO FIRESTONE ON ELSTON & ADDISON IN CHICAGO, FOR A VEHICLE INSPECTION. FIRESTONE NOTED THE BRAKES WERE SQUEAKING & TOLD ME TO TAKE THE TRAX BACK TO THE DEALER AS THE BRAKES WERE SQUEAKING ALL THE TIME. I EMAILED CEO MARY BARRA ON 7/22/16 TO COMPLAIN & SHE SET ME UP WITH ANTOINETTE BAKER UNDER CASE# 8-2249264993, WHO WORKED WITH ME UNTIL 7/27/16, & WITHOUT NOTICE TURNED ME ON TO GM'S LEGAL NICOLE RODELLA. ON 10/27/16 @ 11:03AM NICOLE RODELLA, CALLED TO INFORM ME THAT GM WAS GATHERING INFORMATION FROM DEALER TO DETERMINE MY CLAIM & SHE WOULD CALL ME IN A FEW DAYS. ON 11/15/16, NICOLE CALLED TELLING ME SHE NEEDED AN AFFIDAVIT FROM MY MOM TO FURTHER DISCUSS MY COMPLAINT. I ASKED TO SPEAK TO HER SUPERVISOR. GM'S MS. BARBER (SUPV.) TOLD ME MY MOM NEEDED TO SIGN AN AFFIDAVIT FOR THEM TO DEAL WITH ME RE: THE COMPLAINT, ALTHOUGH BOTH NAMES ARE ON GM'S PAPERWORK. I SENT BARBER DEALER PAPERWORK WITH BOTH NAMES OF ME AND MOM, & BARBARA SAID THAT WAS NOT ENOUGH ON 11/15/16. BARBER TOLD ME SHE WOULD HAVE NICHOLE GET PAPERWORK FROM DEALER & CALL ME BACK ON 11/16/16 & NEVER DID. I CALLED BARBER BACK ON 11/16/16, LEFT MESSAGE & SHE HAS NOT RESPONDED. ATTACHED IS SOUND OF BRAKES. I AM REQUESTING TO BE PUT IN A NEW VEHICLE OR THAT GM PAY OFF TRAX IMMEDIATELY.

6/2/2017

TL* THE CONTACT OWNS A 2016 CHEVROLET TRAX. ON THREE DIFFERENT OCCASIONS, THE REAR DRIVER'S AND MIDDLE SEAT SEAT BELTS FAILED TO LATCH. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PUENTE HILLS CHEVROLET, 17300 GALE AVE, CITY OF INDUSTRY, CA, 91748) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT FAILED AND NEEDED TO BE REPLACED. THE REAR DRIVER'S SEAT BELT WAS REPLACED AS A COURTESY, BUT THE FAILURE RECURRED. THE MIDDLE SEAT SEAT BELT ALSO FAILED. THE SAME DEALER WAS NOTIFIED AND DID NOT ASSIST. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

11/20/2017

IN PASSENGER FRONT SEAT WHEN SOMEONE IS SITTING THERE THE SEATBELT WILL JUST UNDO ON ITS OWN AT TIMES. ALSO THE PERSON WILL WEIGHT OVER 100LBS AND THE AIR BAG LIGHT INDICATOR WILL GO TO ON AND OFF.

2/25/2019

I DECLINED PREFERRED TIRE CARE PLUS (2012) 60 MONTHS $11.78/ MO. 7/7/2016 NEVER IN MY NEW CAR PURCHASE DID GM EVER PROPOSE SUCH AS PLANN. THEY HAVE GREATER WORKING KNOWLEDGE OF TIRE MANUFACTURES THAN THE PUBLIC DOSE, SO I HOLD THEM RESPONSIBLE FOR THEIR BUSINESS PRACTICES. SAFETY HAS BEEN CASTED A SIDE FOR PROFIT. THE MANUFACTURE CONTINENTAL WILL NOT WARRANTY THEIR TIRES WITH THE PURCHASER. MY VEHICLE WAS PURCHASED 7/7/2016 NOW AT 10,200 MILES IN 10 MONTHS WITH A TIRE BLOWOUT 4/12/2017. ROAD CONDITIONS, CLEAR DAY TEMPERATURE 60'S 6:50AM ON A MAJOR HWY 141 IN EARTH CITY MO. THE TRAFFIC LIGHT, CLEAN HIGHWAY NO REASON NOT TO SEE DEBURI ON THE ROAD. VEHICLE HAS TIRE SENSOR CAPABILITIES, NEVER INDICATED LOW TIRE PRESSURE. INDICATION NEVER HAPPEN UNTIL AFTER THE TIRE BLEW. I NOTICED ROAD NOISE, SO I CHANGED LANES, IT DID NOT GO AWAY, BUT NOW THE TIE SENSOR ON THE DASH SHOW THE TIE INDICATOR. I DROVE OFF THE HWY TO CHANGE THE TIRE. IT WAS OBVIOUS THE TIRE BLEW OUT AS A DEFECTIVE TIRE. HOW COULD I CAUSE THE INSIDE WALL BURSTING. ELCO DEALER SHIP WOULD NOT WARRANTY THE TIRE BASED ON THEIR DENIAL OF A EXTENDED WARRANTY I HAD TO PURCHASE A NEW TIRE WHICH I NOW HAVE NO FAITH OF BEING SAFE FOR $136.00. WITH ONLY 10,200 MILE AND 10 MONTHS OLD I CAN NOT FEEL SAFE WITH THIS TYPE OF PERFORMANCE. I COULD HAVE LOST CONTROL AND KILLED OTHERS NOT TO MENTION MY SELF. HOW CAN BOTH COMPANIES DENY KNOWLEDGE OF SUCH A PRODUCT DEFECT WHEN THEY PROPOSE YOU BUY A EXTENDED WARRANTY. SOUNDS LIKE THEY HAVE WORKING KNOWLEDGE OF THIS TIRES PERFORMANCE NOT KNOWN BY THE PURCHASER. PLEASE LET ME KNOW WHAT CAN BE DONE ABOUT MY TIRES ON THE ENTIRE VEHICLE. I'M WORRIED ABOUT FUTURE PERFORMANCE.

4/14/2017

I noticed there are 5 recalls on the yr make and model of my suv and I need it fixed plz

6/1/2024

VISIBILITY DROPS DRAMATICALLY TO LOW BEAM , IT IS TERRIBLE AT NIGHT IN RAIN.I HAVE TO BRAKE WHEN ONCOMING CARS APPROACH,ALMOST TO A STOP.HIGH BEAMS VERY BRIGHT GLARE FROM ROAD SIGNS.IT TAKES A FEW SECONDS TO ADJUST FROM HIGH BEAM TO LOW BEAM,VERY DANGEROUS .THIS HAPPENS WHEN NIGHT DRIVING ON ALL ROADS.HAPPENS IN ALL RAIN CONDITIONS.

5/25/2017

WHEN I AM DRIVING THERE IS A LOUD KNOCKING SOUND ALWAYS. IT HAPPENS WHILE DRIVING AT ANY SPEED, TURN, AND PARKING. WHEN I HIT ABOUT 40 MPH, THE VEHICLE STEERING WHEEL STARTS SHAKING AND IT IS DIFFICULT TO CONTROL VEHICLE. I CAN FEEL THE KNOCK UNDERNEATH MY FEET WHILE DRIVING. IN REGARDS TO THE ELECTRICAL SYSTEM THE RADIO FREEZES FREQUENTLY AND REAR VIEW PARKING CAMERA HAS MALFUNCTION. IN REGARDS TO THE WINDSHIELD WIPING SYSTEMS IT JUST STOPPED WORKING. FLUID DOES NOT COME OUT AT ALL MAKING IT VERY DIFFICULT TO SEE THE IN VARIOUS CONDITIONS. I HAVE TO PULL OVER WHEREVER I MAY BE, USE A WATER BOTTLE TO THROW WATER ON WINDOW TO SEE THEN TURN THE WIPERS ON. I EVEN HAVE TO DO IT WHILE DRIVING ESPECIALLY ON THE EXPRESSWAY IN RAINY/DUSTY/MUDDY CONDITIONS. MY FAMILY AND I ARE WORRIED AND DEFINITELY NOT HAPPY ABOUT THESE CONDITIONS. KINGDOM CHEVROLET SOLD US A FAULTY VEHICLE AND NOW CLAIM THAT WE HAVE TO PAY $135 FOR EACH AND EVERY ISSUE WHICH IS INSANE FOR A DIAGNOSTIC.

5/25/2019

THIS INVOLVES THE DRIVERS BOTTOM SEAT ASSY. WITHIN 10,000 OF DRIVING THIS VEHICLE, NOTICED THE FOAM PADDING WAS BREAKING DOWN ON THE LEFT SIDE OF THE SEAT CUSHION. WHEN THIS OCCURS, YOU END UP SITTING ON A ROUND STEEL TUBE WHICH IS PART OF THE SEAT FRAME. I WAS ABLE TO HAVE THE GM DEALER REPLACE UNDER WARRANTY, WITHIN APPROX. 10,00 MILES AGAIN THE SEAT CUSHION HAS DEGRADED TO THE POINT OF SITTING ON METAL. I THEN CONTACTED CHEVROLET SERVICE, SEE SERVICE REQUEST NUMBER: 8-3426353686. AFTER DESCRIBING THE ISSUE, WAS CONTACTED BY THE DEALER, TOLD THEM WAS A DESIGN FLAW, TOLD CHEVROLET THIS, WAS THEN TOLD TO REPLACE WOULD COST MONEY. I WOULD HAVE NO ISSUE WITH THIS EXCEPT THE SEAT IS POORLY DESIGNED AND NEEDS TO BE REDESIGNED.

11/16/2017

IN PASSENGER FRONT SEAT WHEN SOMEONE IS SITTING THERE THE SEATBELT WILL JUST UNDO ON ITS OWN AT TIMES. ALSO THE PERSON WILL WEIGHT OVER 100LBS AND THE AIR BAG LIGHT INDICATOR WILL GO TO ON AND OFF.

2/25/2019

TL* THE CONTACT OWNS A 2016 CHEVROLET TRAX. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT AN UNDISCLOSED SPEED, THE REAR WINDSHIELD CRACKED WITHOUT IMPACT. AN UNKNOWN DEALER WAS CONTACTED HOWEVER, DUE TO THE DISTANCE, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE TAKEN TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. ADDITIONALLY, WHILE DRIVING APPROXIMATELY 65 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO GILMAN DODGE CHRYSLER JEEP (10585 W SAM HOUSTON PKWY S, HOUSTON, TX 77099, (832) 553-0100) TO BE DIAGNOSED. THE MAP SENSOR NEEDED TO BE REPLACED DUE TO A DEFECTIVE VALVE COVER. THE VALVE COVER AND MAP SENSOR WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,300. *LN CONSUMER STATED DEFECTIVES OCCURRED WITHIN A YEAR.*JB

7/23/2020

The contact owns a 2016 Chevrolet Trax. The contact stated that while driving at various speeds, she became aware that the passenger’s side air bag warning light remained off, while her daughter or fiancé was seated in the passenger’s seat. The contact then noticed that the air bag light turned on once she was seated in the passenger’s seat. Upon investigation, the contact discovered that the passenger’s side air bag sensor would not recognize an occupant seated in the passenger’s seat that weighed under approximately 150 pounds. The contact took the vehicle to the dealer where they confirmed her failure and gave her an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

5/19/2022

Bought 2016 Trax January 2019 with 19000 miles. In 2022, with only 31000 miles, I have had multiple issues. First, my dashboard display suddenly went black; no radio, backup camera or sound with directional signals. Before I could take car to dealer my battery died and when a new battery was installed all issues were corrected. Then in March the water pump needed replacing, at which time I was told that the compressor also needed replacing. I also have peeling paint on the hood. The car is bright blue and other people have reported this peeling paint problem with their blue cars. Windshield wipers are not efficient and leave streaks. I’ve replaced them and they work well for about a year only. The wipers must be purchased through the dealer. And now, at 33000 miles my dashboard display is black again, and battery is at 100% charge. I replaced the water pump ($1,000), but don’t know how to proceed with the compressor and black screen. Don’t know why dealer has high rating with AAA as I have had nothing but unpleasant interactions with them. Staff is rude and dismissive.

8/10/2022

Bought 2016 Trax January 2019 with 19000 miles. In 2022, with only 31000 miles, I have had multiple issues. First, my dashboard display suddenly went black; no radio, backup camera or sound with directional signals. Before I could take car to dealer my battery died and when a new battery was installed all issues were corrected. Then in March the water pump needed replacing, at which time I was told that the compressor also needed replacing. I also have peeling paint on the hood. The car is bright blue and other people have reported this peeling paint problem with their blue cars. Windshield wipers are not efficient and leave streaks. I’ve replaced them and they work well for about a year only. The wipers must be purchased through the dealer. And now, at 33000 miles my dashboard display is black again, and battery is at 100% charge. I replaced the water pump ($1,000), but don’t know how to proceed with the compressor and black screen. Don’t know why dealer has high rating with AAA as I have had nothing but unpleasant interactions with them. Staff is rude and dismissive.

8/10/2022

The contact owns a 2016 Chevrolet Trax. The contact stated that while the vehicle was parked, the key fob failed to unlock or lock the rear driver’s side and rear passenger’s side doors. The vehicle was not diagnosed or repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V422000 (Electrical System, Equipment) or 16V257000 (Equipment, Electrical System). The manufacturer was not notified of the failure. The failure mileage was 179,000.

10/3/2024

The contact owns a 2016 Chevrolet Trax. The contact stated that while her niece was driving 40 MPH, she became aware there was coolant leaking from the engine. The check engine warning light was illuminated. The contact stated that the vehicle was drivable until arriving at the residence. The contact added coolant to the coolant reservoir and became aware there was coolant leaking on the driveway. A dealer was not contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure, and informed the contact there were no recalls associated with the VIN, and that the vehicle was out of warranty. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 87,000.

7/2/2025

The contact owns a 2016 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The contact stated that the accelerator pedal was depressed to the floorboard. The vehicle was taken to an independent mechanic, and an oil change was performed; however, the failure reoccurred. The contact stated that a diagnostic test was performed, and the vehicle was diagnosed with turbocharger failure. The contact was informed that the turbocharger needed to be replaced. The vehicle was not repaired. The contact researched and discovered an unknown recall with a similar failure; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.

11/6/2025