2017 Chevrolet Suburban Owner Complaints

FRONT PASSENGER BRAKE PAD WEARING OUT UNEVENLY. THE INSIDE PAD IS 6MM DIFFERENT FROM THE OTHER 3 PADS. VERY DANGEROUS BRAKES WORE OUT IN 4 MONTHS. NOW BRAKES ARE SQUEAKING TERRIBLY WHILE DRIVING. STOPPING EFFORT HAS INCREASED AND FEELS UNSAFE

8/9/2018

TL* THE CONTACT OWNS A 2017 CHEVROLET SUBURBAN. WHILE DRIVING 10 MPH, THE BRAKES SEIZED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE VACUUM HOSE SYSTEM FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD REVIEW THE CONTACT'S CASE AND GET BACK WITH HER. THE CONTACT HAD NOT HEARD BACK FROM THE MANUFACTURER. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

11/7/2018

WHILE DRIVING NORMALLY ON THE HIGHWAY THERE APPEARED TO BE A HARD SHIFT BETWEEN FIRST AND SECOND GEAR AND WHEN SECOND GEAR DID KICK IN, THERE WAS A SUDDEN JERK. ALREADY HAVING MADE AN APPOINTMENT WITH THE DEALERSHIP THE NEXT DAY, THAT MORNING A WHIRLING SOUND APPEARED EACH TIME THE ACCELERATION PEDAL WAS PRESSED. WHEN WE GOT THE VEHICLE TO THE DEALERSHIP, THEY RAN A DIAGNOSTIC AND IT CAME BACK CLEAR. I ALSO PAY FOR ON STAR, AND THEY PROVIDE ME WITH REGULAR DIAGNOSTIC REPORTS, WHICH NEVER INDICATED A PROBLEM AND THE CHECK ENGINE LIGHT NEVER CAME ON. THE VEHICLE APPEARED FINE ON PAPER BUT WITH A TEST RUN, THE DEALERSHIP WAS ABLE TO SEE THE PROBLEM AND TOLD US WE NEEDED A NEW TRANSMISSION. A MECHANIC TOOK OUR OLD TRANSMISSION APART AND SAID THERE WAS A PROBLEM WITH THE TORQUE CONVERTER AND WHEN IT WENT UP IT SENT SHRAPNEL INTO THE PUMPS AND DESTROYED THE TRANSMISSION. THIS SEEMS TO BE A COMMON PROBLEM WITH CERTAIN GM TRUCKS

9/12/2019

CAR ENGINE REVS UP TO 3-5 RPMS THEN JERKS FORWARD, THOUGHT I HAD GOT HIT FROM BEHIND, LUCKILY THERE WASNT ANYONE IN FRONT OF ME THIS HAS HAPPEND SEVERAL TIMES. BROUGHT TO DEALER 1ST TIME THEY SAID IT WAS A BENT PUSH ROD AND THAT IT WAS "FIXED, BUT MAY HAPPEN AGAIN" TRUCK WASNT RUNNING THE SAME WHEN I GOT IT BACK STILL HESITATING VERY SLIGHTLY. 1/24 AT A RED LIGHT WHEN IT TURNED GREEN, STEPPED ON THE GAS IT JUMPED SO FAR FORWARD AND THAT MY BODY REACTED AND I THOUGHT FOR SURE I HAD BEEN HIT, THERE WAS NO ONE BEHIND ME. HAPPEND AGAIN, BUT THIS TIME THE ENGINE REVVED 1ST. DIDNT DRIVE IT AFTER THIS, NEXT DAY TRIED TO DRIVE IT IT WAS REVVING SO FIERCLY AND JUMPINH SO BAD ON A 12 MIN RIDE THAT I HAD TO DRIVE WITH MY HAZARDS ON ON THE SHOULDER OF THE ROAD IN ORDER TO AVOID GETTING HIT OR AVOID HITTING ANYONE ELSE. BY THE TIME I GOT HOME THE TRUCK WOULDNT EVEN DRIVE THE ENGINE WAS JUST REVVING. IT WAS THEN TAKEN BY FLATBED TO THE DEALER. THIS IS AN EXTREMELY DANGEROUS SITUATION FOR ALL, AND CHEVROLET/GENERAL MOTORS NEEDS TO REMEDY THIS ASAP

1/26/2020

THIS VEHICLE KEEPS HAVING KEY FOB, ELECTRICAL ISSUES, TIRE SERVICE MAINTENANCE ISSUES, AND NOW ENGINE ISSUES RELATED TO THE KEY FOB. THE KEY FOB KEEPS SAYING IT IS NOT DETECTED. RECENTLY, WHILE DRIVING ON ROAD AT ABOUT 48 MPH, KEY FOB NOTIFICATION CAME ON DASHBOARD SAYING KEY FOB WAS NOT DETECTED, ENGINE SHUT OFF AND CAR HAD TO BE RESTARTED AGAIN USING FOB BOX INSIDE GLOVE COMPARTMENT, THIS WAS PARTICULARLY ALARMING. THE KEY FOB HAS HAD BATTERIES REPLACED AND THEY WORK BECAUSE THE CAR WILL REMOTE START AND HAVE TRIED BATTERIES IN OTHER ITEMS. THE FOB DOES NOT HOWEVER LET YOU UNLOCK THE CAR OR FINISH STARTING IT OUT OF THE REMOTE START ONCE YOU GET INTO THE CAR AND TRY TO START IT, THE CAR TELLS YOU IT CANNOT DETECT THE REMOTE. THE CAR HAS HAD NUMEROUS KEY FOB ISSUES AND HAS BEEN TAKEN INTO LOCAL CHEVROLET DEALER WHO CANNOT FIND ISSUE. THE CAR HAS ALSO HAD 142 HARD BRAKING EVENTS SINCE APRIL 2019 TO NOVEMBER 2019 ACCORDING TO ON STAR REPORTS. THE TIRE SERVICE MONITOR KEEPS FLASHING THAT THERE ARE ISSUES WITH TIRES. THE REAR WIPER WOULD NOT SHUT ITSELF OFF EVEN THOUGH BUTTON WAS IN OFF POSITION. ALL OF THESE ISSUES HAVE NOT BEEN ABLE TO BE REPAIRED AT THE CHEVY DEALER. THIS CAR IS GOING BACK IN FOR SERVICE 11/18/19 FOR THESE ISSUES AGAIN. NOT SURE WHAT THE OUTCOME WILL BE UNTIL AFTER THIS APPOINTMENT. MY GUESS IS THAT IT IS SOME KIND OF ELECTRONIC CIRCUITRY PROBLEM(S) BUT UNFORTUNATELY THE DEALER SAYS THEY CANNOT FIND ANY ISSUE(S) OR PROBLEM(S) UNTIL IT COMPLETELY SHUTS DOWN. THESE EVENTS ARE ONGOING AND HAVE BEEN OCCURRING INTERMITTENTLY SINCE NOVEMBER 2018. ALL I CAN PROVIDE IS PHOTOS OF THE DASHBOARD SHOWING WHAT IT RELATES TO ME UNFORTUNATELY I HAVE NO DOCUMENTATION OF ENGINE SHUTTING OFF ONLY A PHOTO OF WHAT DASHBOARD SHOWED WHEN IT HAPPENED.

11/15/2019

WHILE DRIVING AT DIFFERENT SPEEDS, OR DURING BREAKING AND ACCELERATION, THE ENTIRE VEHICLE SHIRTS OFF INCLUDING THE ENGINE, A MESSAGE FLASHES IN THE DASH STABIL BRAKE, THEN THE VEHICLE IS DEAD WHILE MOVING. SOMETIMES IT TURNS BACK ON AUTOMATICALLY, OTHER TIMES I HAVE TO ATTEMPT TO START IT MULTIPLE TIMES.

2/8/2020

POWER TAILGATE HAS CLOSED BY ITSELF AND HIT PERSONS ON THE HEAD THREE TIMES IN THE FIRST TWO WEEKS FOLLOWING PURCHASE. VEHICLE WAS PURCHASED MARCH 21, 2017, TODAY IS 4/4/17. TAILGATE FOOT ACTIVATION HAS TRIGGERED WITHOUT FOOT MOVEMENT UNDER SENSOR, CAUSING UNWANTED OPENING OF THE TAILGATE.

4/5/2017

WE WERE IN MOTION AND THE CAR SUDDENLY DIED COMPLETELY. WE WERE LATER TO LEARN THAT THE BODY CONTROL MODULE (BCM) HAD SHORTED OUT. WE LEASED THE CAR BRAND NEW AND HAD ONLY HAD IT FOR THREE MONTHS WHEN THIS OCCURRED. THANKFULLY WE WERE NOT IN A BUSY ROAD WHEN IT HAPPENED, OTHERWISE WE COULD HAVE BEEN KILLED. ON TOP OF THIS, THE CHEVROLET DEALERSHIP TO WHERE THE VEHICLE WAS TOWED TOLD US THAT IT WAS NOT COVERED UNDER WARRANTY AND REQUIRED US TO PAY TO REPLACE THE BCM (INITIALLY THEY QUOTED AROUND $700, BUT THEN AFTER WE COMPLAINED, THEY SAID THEY'LL "SPLIT IT WITH US" AND REDUCED IT TO AROUND $350).

11/29/2017

PRESSURE IN CABIN FELT STRONGLY IN EARS AT SPEEDS BELOW 40 MPH (CITY). WE HAVE HAD THIS PROBLEM FIRST ON A 2015 SUBURBAN, THEN A 2017 SUBURBAN PURCHASED BY OUR OFFICE LAST DECEMBER, AND NOW ON THE SECOND SUBURBAN PURCHASED MARCH 2017. WHILE DRIVING IN CITY, PARTICULARLY OVER SLIGHTLY BUMPY ROADS, CABIN PRESSURE IS VERY STRONG AND PAINFUL TO THE EARS.

4/5/2017

WHEN I BOUGHT THE SUBURBAN IT WAS DAYLIGHT...EVERYTHING CHECKED OUT FINE. THEN THE NEXT MORNING I WENT TO BACK OUT OF MY DRIVEWAY IN THE DARK AND ALMOST HIT A CAR. THE BACKUP CAMERA SCREEN IS SO BRIGHT YOU CANNOT SEE ANYTHING EXCEPT VERY BRIGHT LIGHT IN YOUR EYES. THAT FIRST FEW MORNINGS I THOUGHT WELL I'LL READ THRU THE MANUAL ABOUT HOW TO ADJUST THE BRIGHTNESS. I HAVE NOW LOOKED THRU THE BOOK SEVERAL TIMES AND WE HAVE ESTABLISHED ...THERE IS NO ADJUSTMENT OFFERED.. THIS IS A DEFINITE HAZARD AND NOW I SEE FROM A SEARCH ON THE INTERNET..WE ARE NOT THE ONLY ONES WITH THIS PROBLEM. MY 2014 SUBURBAN DID NOT HAVE THIS ISSUE...SO THEY MUST HAVE CHANGED SOMETHING, THE ADJUSTMENT..BRAND OF CAMERA, SOMETHING. THIS NEEDS TO BE FIXED BEFORE SOMEONE GETS HURT..IF A PERSON IN DARK CLOTHES WALKED BEHIND ME I COULD NOT SEE THEM BECAUSE OF THE BRIGHTNESS. SOMEONE IS GOING TO GET HURT IF THEY DON'T FIX THIS.

10/27/2017

I AM TRYING TO HAVE GM REINSTALL THE SAFETY FEATURE, LANE DEPARTURE WARNING ... I WOULD LIKE TO TALK WITH [XXXX], WHO IS QUOTED IN A [XXX] ARTICLE PUBLISHED 9-11-19. GM RECENTLY LITERALLY TOOK AWAY THE HAPTIC WARNING FUNCTION RECENTLY BY "UPDATING" THE SOFTWARE IN THE 2017 SUBURBAN. ON PAGE 298 OF THE OWNERS MANUAL IT STATES THAT WHEN THE CAR DRIFTS TO THE LEFT OR RIGHT, THE LANE DEPARTURE FEATURE WILL EITHER BEEP OR THERE WILL BE A RUMBLE IN THE SEAT ON THE LEFT OR RIGHT SIDE DEPENDING ON THE DRIFT. THIS IS A SAFETY FEATURE I PAID FOR AND LIKE VERY MUCH. IT IS VERY USEFUL TO BE SUBTLETY REMINDED THAT THE CAR IS DRIFTING TO THE RIGHT OR LEFT. I HAVE CONTACTED CUSTOMER SERVICE TWICE TO NO AVAIL. I HAVE WRITTEN MARY T BARRA, CEO OF GM, AND HAVE NOT EVEN RECEIVED A "WE'RE WORKING ON IT" REPLY FROM HER. THIS IS A PURE AND SIMPLE SAFETY FEATURE THAT GM HAS TAKEN AWAY FROM ME, WITH NO EXPLANATION OR REGRETS. PLEASE ADVISE ON THE BEST WAY TO RESOLVE THIS ISSUE.**THANKS, [XXXX] ## VIN FAILED ## , ## *TT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *AS

9/12/2019

I AM TRYING TO HAVE GM REINSTALL THE SAFETY FEATURE, LANE DEPARTURE WARNING. GM RECENTLY LITERALLY TOOK AWAY THE HAPTIC WARNING FUNCTION RECENTLY BY "UPDATING" THE SOFTWARE IN THE 2017 SUBURBAN. ON PAGE 298 OF THE OWNER'S MANUAL IT STATES THAT WHEN THE CAR DRIFTS TO THE LEFT OR RIGHT, THE LANE DEPARTURE FEATURE WILL EITHER BEEP OR THERE WILL BE A RUMBLE IN THE SEAT ON THE LEFT OR RIGHT SIDE DEPENDING ON THE DRIFT. THIS IS A SAFETY FEATURE I PAID FOR AND LIKE VERY MUCH. IT IS VERY USEFUL TO BE SUBTLETY REMINDED THAT THE CAR IS DRIFTING TO THE RIGHT OR LEFT. I HAVE CONTACTED CUSTOMER SERVICE TWICE TO NO AVAIL. I HAVE WRITTEN MARY T BARRA, CEO OF GM, AND HAVE NOT EVEN RECEIVED A "WE'RE WORKING ON IT" REPLY FROM HER. THIS IS A PURE AND SIMPLE SAFETY FEATURE THAT GM HAS TAKEN AWAY FROM ME, WITH NO EXPLANATION OR REGRETS. PLEASE ADVISE ON THE BEST WAY TO RESOLVE THIS ISSUE. THANKS, [XXX]. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

9/16/2019

TL* THE CONTACT OWNED A 2017 CHEVROLET SUBURBAN. THE CONTACT STATED HE RECEIVED NHTSA CAMPAIGN NUMBER: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES) AND THE VEHICLE WAS TAKEN TO DEALER PARKS CHEVROLET CHARLOTTE LOCATED AT 8530 IKEA BLVD, CHARLOTTE, NC 28262, (704) 227-5848 TO RECEIVE THE RECALL REMEDY ON NOVEMBER 19, 2019. THE CONTACT STATED WHILE DRIVING 25 MPH, WHEN HE DEPRESSED THE BRAKE PEDAL AND THE VEHICLE ACCELERATED ON IT'S OWN. THE ENGINE WAS CUT OFF BUT THE VEHICLE CONTINUED TO ACCELERATE FORWARD. THE CONTACT STATED HE DROVE THROUGH A STOP SIGN AND IMPACTED ANOTHER VEHICLE AND KEPT ACCELERATING UNTIL IT CAME TO A STOP CRASHING INTO A TREE. THE AIR BAGS DID DEPLOY. THE CONTACT SUSTAINED EMOTIONAL DISTRESS AND HIS WIFE SUSTAINED INJURIES ON HER CHEST BONE INJURIES, RIGHT HAND, AND A CUT LIP. THE CONTACT STATED THEY DID NOT SEEK MEDICAL ATTENTION. THE CONTACT STATED THE OTHER VEHICLE WAS TOTALED AND A CHILD SUSTAINED NECK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE CONTACT CALLED THE DEALER AND WAS MADE AWARE OF THE FAILURE. THE CONTACT BELIEVES THE RECALL REPAIRS WAS RELATED TO THE ACCIDENT. THE VEHICLE WAS TOTALED. THE MANUFACTURER HAD NOT BEEN AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,720.

1/21/2020

This vehicle is unsafe as there appears to be a problem with fuel injectors which causes a sudden burst when stopping and a accelerates too quuckly when taking off both problems almost caused an accident. This has been happening since the vehicle was almost brand new. I have already taken to Chevy and they admit there is a problem

3/4/2022

ON THE INTERSTATE THERE WAS A LINE OF MOTORCYCLES OF AT LEAST 50. AHEAD AND BEHIND THEM WERE A FEW OF THE NEWER SUBURBANS AND TAHOES BY CHEVY/GMC. I DIDNT HAVE ISSUES WITH THE LINE AND DELAY. I HAD AN ISSUE WITH THEIR HAZZARDS/EMERGENCY LIGHTS BLINKING. WHEN THOSE VEHICLES HAVE THEIR HAZARD LIGHTS BLINKING, THE BRAKE LIGHTS DO NOT WORK WHEN THEY ARE PRESSING ON THE BRAKES!!!! SO IT IS AN EXTREME SAFETY HAZARD FOR OTHER DRIVERS WHEN THE BRAKE LIGHTS DO NOT WORK WHEN THE HAZARD LIGHTS ARE ON AND BLINKING.

2/13/2017

WHEN THE VEHICLE IS PUT INTO REVERSE, THE REAR BACK-UP CAMERA COMES ON. THE DISPLAY OF THE CAMERA IS EXTREMELY TOO BRIGHT, AND MAKES IT DIFFICULT TO BACK UP PROPERLY WITH A GLARING LIGHT IN YOUR FACE. THERE IS CURRENTLY NOT AN OPTION TO DECREASE THE BRIGHTNESS OF THE CAMERA. I HAVE CONTACTED THE CHEVROLET DEALERSHIP IN PERSON AND THE CHEVROLET CORPORATION BY CHAT AND BY PHONE. EACH TIME, NO OPTIONS WERE PROVIDED TO ASSIST WITH THE ISSUE. WHEN I CONTACTED THE CHEVROLET CORPORATION, I WAS TOLD TO CONTACT THE NHTSA IF I FELT THAT THERE WAS AN ISSUE. I FEEL THAT THE BRIGHT DISPLAY OF THE REAR BACK-UP CAMERA COULD POTENTIALLY BE A SAFETY ISSUE, SINCE IT IMPEDES THE DRIVER'S ABILITY TO SEE CLEARLY WITH THE SIDE VIEW MIRRORS. THIS ISSUE HAS OCCURRED SEVERAL TIMES.

4/24/2017

THE AIRBAG LIGHT COMES ON WHEN DRIVING. ISSUES WITH AIRBAG WIRING UNDER SEAT. WIRING HARNESS IS ON BACK ORDER MEANING THIS IS A COMMON PROBLEM. GM SHOULD BE RECALLING AND TAKING CARE OF THESE ISSUES. WHEN ONE BUYS A 2017 SUBURBAN AND PAYING OVER $40K YOU DON'T EXPECT TO BE INVESTING MONEY TO BE FIXING SAFETY ISSUES.

12/3/2018

VERY VERY VERY BAD AC CONDENSER TO COSTLY TO FIX

4/18/2019

TL* THE CONTACT OWNS A 2017 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WARNING LIGHT WAS ILLUMINATED. THE GEAR SHIFT LEVER WAS PLACED IN THE PARK POSITION AND THE VEHICLE WAS TURNED OFF AND BACK ON. THE VEHICLE WAS TAKEN TO DAN VADEN BRUNSWICK LOCATED AT 121 ALTAMA CONNECTOR, BRUNSWICK, GA 31525, (912) 292-4089, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 36,000.

1/8/2020

WHILE DRIVING A MESSAGE WILL FLASH SERVICE STABILITRAK LIGHT WILL COME ON THEN A SECOND OR TWO LATER THE VEHICLE WILL LOOSE ALL IT'S POWER. THE VEHICLE WILL SHUT DOWN WHILE DRIVING. ONCE WHILE DRIVING AT 53 MILES PER HOUR WHILE ON CITY STREET DURING MID TRAFFIC AND TWICE WHILE DRIVING A LOW SPEED MAKING A TURN.

1/19/2020

This vehicle is unsafe as there appears to be a problem with fuel injectors which causes a sudden burst when stopping and a accelerates too quuckly when taking off both problems almost caused an accident. This has been happening since the vehicle was almost brand new. I have already taken to Chevy and they admit there is a problem

3/4/2022

FUEL INJECTORS are malfunctioning. Engine light has come on multiple times flashing and goes off. Took it to Ernie Lee's Service Center & told fuel injectors are not functioning properly. I will be glad to allow it to be inspected upon request because they all need to be replaced & told there's a bulletin out but Universal Chevrolet told me it EXCLUDES 2017 SUBURBANS.. It started around 100,000 miles & I only have 125,000 miles on it.

7/31/2024

HAD A FLAT TIRE ON MY LIGHT DUTY TRUCK EQUIPPED WITH TRAILERING CAPABILITY. TRUCK SPARE TIRE IS RATED FOR TEMPORARY USE ONLY AND SLIGHTLY SMALLER THAN THE TIRES ON THE TRUCK. IF THE TEMPORARY USE TIRE IS ON THE FRONT AXLE WHILE TOWING A TRAILER AT A SPEED IF 55MPH IS IT SAFE IN AN EMERGENCY BRAKING SITUATION ? IS THE MAJORITY OF WEIGHT NOW ON THE FRONT AXLE? GM TOLD ME THE SPARE IS 17 1/2' THE REGULAR TIRES ARE 18' THE OWNERS MANUAL ALERT THE OWNER NOT TO USE 4WD BECAUSE OF A SMALLER TIRE. IS IT SAFE ? HAD TIRE FIXED AND WENT TO COSTCO AND PURCHASED A NEW FULL SIZE TIRE TO REPLACE THE REPAIRED ONE.

5/7/2018

DUE TO THE EXCESSIVE BRAKING NECESSARY AND THE UNEVEN BRAKING THAT THIS VEHICLE HAS BEEN RECALLED TWICE SINCE SEPT. 2019, I HAVE BEEN EXPERIENCING EXCESSIVE AND UNEVEN BRAKE AND TIRE WEAR. I HAVE TOLD THE DEALER MULTIPLE TIMES SINCE LEASING THIS VEHICLE THAT IT DID NOT RIDE RIGHT AND THE STEERING WHEEL WOULD SHAKE EVERY TIME I USED THE BRAKES. IT ALWAYS FEELS LIKE I HAVE TO SLAM THE BRAKES TO EVEN SLOW DOWN. THEY FIXED ONE RECALL AND DO NOT YET HAVE THE FIX FOR MY MODEL YEAR, FOR THE SECOND. THE DEALER HAS NOTES THAT I NEEDED BRAKE REPAIR AT 29,000 MILES, BUT THEY DID NOT INFORM ME. I BROUGHT THE CAR BACK 3 TIMES SINCE THEN, NOTING THE EXACT SAME THING. AT 36,000 MILES THEY TOLD ME I AM NOW DOWN TO THE ROTORS AND THE PADS AND ROTORS NEED REPLACEMENT DUE TO UNEVEN WEAR. I EXPRESSED CONCERN DUE TO THE RECALLS AND DUE TO THE FACT THAT I HAVE BEEN TELLING THEM REPEATEDLY ABOUT THE DRIVEABILITY OF THIS VEHICLE, I FIRMLY STAND THAT THIS IS A DIRECT PRODUCT OF THE ISSUE FROM THE TWO RECALLS. THE DEALER TRIED TO USE SCARE TACTICS. I OPENED A CASE WITH CHEVY AND I AM GETTING NO ASSISTANCE. I AM FEARFUL IN THIS CAR. I AM GOING TO GET THE BRAKES AND TIRES DONE BECAUSE MY KIDS ARE IN THIS VEHICLE, BUT WHAT ABOUT AFTER THAT, IT WILL JUST KEEP HAPPENING BECAUSE THE ON ISSUE IS NOT FIXED AND THE OTHER IS NOT PROPERLY FIXED. THEY DO NOT SEEM TO WANT TO STAND BEHIND THE PRODUCT AND I AM GUESSING WILL NOT CARE WHEN GOD FORBID SOMEONE OR SOMEONE'S FAMILY IS KILLED.

12/19/2019

THE A/C CONDENSER EXPERIENCED A PREMATURE FAILURE, LOOSING ALL THE FREON. THIS IS A KNOWN ISSUE AND CHEVY HAS A SPECIAL PROGRAM TO ADDRESS THE ISSUE FOR A SELECT NUMBER OF VEHICLES. HOWEVER, MY VEHICLE IS NOT COVERED UNDER THIS RECALL EVEN THOUGH I HAVE THE SAME PROBLEM AS THE ONES COVERED UNDER THE RECALL. THIS IS AN ENVIRONMENTAL CONCERN AS WELL AS A SAFETY ISSUE AS IT CAN CAUSE WINDOW FOG. CHEVY NEEDS TO STEP UP AND PAY TO FIX THE ISSUE FOR ALL THE AFFECTED VEHICLE'S. IN ADDITION, THE FRONT COLLISION WARNING SYSTEM IS A JOKE, ITS INCONSISTENT AND RARELY WORKS.

1/2/2021

When turning the car left, the power to the engine dies. This also happens on many instances that the power has died to the engine mid drive on the road and hwy. Suddenly the forward collision note appears on the dash and other warnings appear after and then the power dies to the engine. Must stop and restart the engine for it to reset. Yes, it is available for inspection. While driving at high speeds the forward collision appears, and the car can suddenly die mid drive. Even at highway speeds. No, they claim that they cannot reproduce the issue. It has been taken to the dealer at least 5 times It appeared after seat heat function went out and was worked on

12/23/2024

On June 1st, we dropped off our 2017 Suburban Premier at the GM dealer. The suburban was had suspension issues, it was no longer safe to operate. Just before noon, the service advisor called to inform me that both struts and shocks were bad. If I wanted to proceed, repairs would be $4045.67. When asked how this was possible, I was told they hadn't seen this before. They thought this was odd, too. I was told it is common for their to be issues with this type of suspension, but they hadn't seen all of them have issues. I asked about policy assistance from GM, was told to file a claim with the manufacture after paying for repairs. With invoice in hand, I searched the parts online. I found I could buy the shocks and struts directly from GM for $451.14 ea, yet the dealership charged me $831.60ea. We paid the dealership $380.46 more for each part - totaling $1521.84 in dealer markup. I reached out to GM Customer Service on June 1st, opening case# 9-7845670653. I scanned and emailed the invoice and was told it was being send to the next level for review. In the five weeks since this started, I have called GM Customer service seven times and have sent six emails. I have received two emails and two calls. I've been told many different stories by many different people. I was told approval takes two days, then told it would take 14 days, followed with an internal approval problem. In the end, I was told it was a maintenance issue and GM would not be doing anything about. This is a huge safety issue! I no longer feel comfortable or safe in our suburban. I know that I am not alone in this issue, there are complaints of this every where you turn. This is a safety issue, GM should be issuing a recall or extending the warranty on these items. GM should be embarrassed, this is unacceptable!

7/20/2022

The first problem that happened with the 2017 Chevrolet Suburban was we were driving and the 1 of 2 brake boosters gave out. We had to contact with customer service of Chevrolet of informed them about what happened. We took the vehicle to a local dealership to have fixed, then after that we started to have problems with the transmission, fuel pump and the air ride. With the transmission/electrical system you would be driving down the road, the next thing that you will know is that the door locks will lock then unlock, then the vehicle will would let a big amount of smoke out of the vehicle, and then the vehicle would power down to 20mph. You would have to drive 20 for 5 miles until the vehicle would quit and you could drive normal. I was going to go for my mandatory user maintenance and I did not get 2 miles out of town and the transmission went out of the vehicle.

3/15/2024

TL* THE CONTACT OWNS A 2017 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE BRAKES FAILED TO OPERATE PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (CHEVROLET OF TURNERSVILLE, 3400 NJ-42, TURNERSVILLE, NJ 08012) WHERE IT WAS DIAGNOSED THAT THE BRAKE ROTORS FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000. THE VIN WAS NOT AVAILABLE.

7/30/2018

The contact owns a 2017 Chevrolet Suburban. The contact stated while driving 10-15 MPH, the check engine warning light illuminated. The vehicle was taken to the independent mechanic who diagnosed that the fuel injectors had failed. Then the vehicle was taken to the dealer who diagnosed that six of the eight fuel injectors had failed and needed to be replaced. The contact stated that the failure had been reoccurring and the vehicle had been shuddering while driving and while reversing. The contact also stated that the vehicle would jump and hesitate to respond when the accelerator pedal was depressed at the stoplight. The contact also stated that the vehicle had stalled while driving on the highway. The manufacturer was notified of the failure but informed the contact that they would not cover the repair under an unknown service bulletin because the VIN was not included. The vehicle was not repaired. The approximate failure mileage was 35,000.

10/18/2021

The contact owns a 2017 Chevrolet Suburban. The contact stated that while reversing out of the driveway, the brake pedal was depressed but failed to respond as needed. The contact stated that the brake warning light illuminated, the brake pedal vibrated, and the brakes failed to engage without warning. The contact stated that added pressure to the brake pedal was needed to stop the vehicle. The contact stated that the failure was intermittent. The contact stated that while conducting his own research, he became aware that similar vehicles were subjected to NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) however, his vehicle was not included. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 55,000.

2/1/2022

The contact owns a 2017 Chevrolet Suburban. The contact stated while operating the vehicle, there was an abnormal gasoline odor inside and outside the vehicle. The vehicle was examined by an independent mechanic who determined that while the engine was turned on fuel was leaking from the fuel line connected to the fuel pump and that the fuel line needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted but no assistance was offered. The local dealer was not notified. The failure mileage was 120,000.

4/28/2023

The contact owns a 2017 Chevrolet Suburban. The contact stated while driving 70 MPH, the vehicle was smoking from the rear, and the ABS failed to operate as designed, causing the wheels to lock-up. The contact stated that the failure occurred on several occasions. The service stabili-trak warning light was illuminated. The contact stated that the wheel speed sensor had failed. The contact took the vehicle to the dealer who stated that the transmission had failed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 117,000.

2/7/2024

Both back door rocker panels are rusting

9/14/2024

The contact owned a 2017 Chevrolet Suburban. The contact stated while driving 70 MPH on the highway, the contact and his wife noticed an abnormal odor coming from the air conditioning unit. The contact pulled over to a rest stop and exited the vehicle to inspect the front of the vehicle. The contact stated that the vehicle was still drivable, and the contact returned to the residence. An undisclosed dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed that the A/C condenser needed to be replaced. The vehicle was not repaired; however, the contact was informed that the dealer was waiting for approval from the manufacturer. The contact related the failure to the Special Coverage Adjustment: 17336(Air Conditioning Condenser (Combi-Cooler) Refrigerant Leak). The manufacturer was made aware of the failure and opened a case. The failure mileage was 50,000.

3/25/2025

The passenger seat belt will no longer just click in. In order for us to get it to latch, you have to push down on the red button as your pushing the seat belt in, then it will latch. We bought this used and within 1-2 weeks this happened. But other things happened with the engine and that took priority. It was in the shop for almost 6 months. I'm not sure if the dealer/ previous seller knew about it and they were able to "fix" it so it worked when we bought it. (We are lied to on a lot of things) I'm afraid that it might not hold up in a crash if it's not buckling right.

10/2/2025