2025 Chevrolet Colorado Owner Complaints

BRAKE PEDAL WENT TO THE FLOOR WHEN I APPLIED THE BRAKES, TOOK TRUCK TO DEALERSHIP. DEALERSHIP REPORTED TO ME THE MASTER CLYLINDER WAS DEFECTIVE AND NEEDED TO ORDER ONE FROM DETROIT.

4/24/2025

Started the vehicle and 4 dash lights were on. The ABS light, the forward collision system light, the BRAKE light, and the traction control light. The vehicle was taken to a dealership and we have been notified by the dealer that it is a Master Brake Cylinder failure. The part is on national backorder with no ETA. Luckily, it did not fail while driving, but could've been tragic. This vehicle is brand new and belongs to my 16 year old. This is a known issue on the Colorado, Traverse, and possibly other models. However, I have yet to find a recall or TSB. Brake cylinders are FAILING in brand new vehicles and GM needs to address it.

8/14/2025

Subject: Urgent Safety and Usability Concern – 2025 Chevrolet Colorado Infotainment/Instrument Cluster Failure To Whom It May Concern, I own a new 2025 Chevrolet Colorado, purchased on June 23, 2025. Just four days later, on June 27, both the infotainment system and the digital instrument cluster went completely dark, rendering the vehicle unsafe and inoperable. It has only 78 miles on it. After researching the issue, I learned this is a known problem to GM and is addressed in Service Bulletin PIT6362 released on 2 April 2025. The bulletin advises dealers not to replace hardware components as the issue stems from a software anomaly. However, there is currently no estimated timeline for a resolution. This leaves me — and presumably many others — with a an expensive investment that cannot be safely driven. Dealer is picking up the vehicle Monday June 23 but I have low confidence they know what to do. This situation is unacceptable. A total loss of vehicle instrumentation and infotainment severely compromises safety, functionality, and trust in the Chevrolet brand. It is alarming that vehicles with such a critical defect were allowed to reach customers. I am requesting the following: Immediate acknowledgment and escalation of this case Clear explanation of how GM is addressing PIT6362 Temporary or permanent remedy to restore my vehicle’s functionality Compensation or alternative transportation options while the issue persists A case number and point of contact for follow-up My question is how GM can continue to sell these defective vehicles knowing someone could, quite literally, get killed.

6/29/2025

Cruise Control I was nearly in a severe accident because of the way Chevrolet Cruise control works when I was on the highway and traffic slowed down briefly and my vehicle continued to run at the set miles and didn't slow down when I was approaching the vehicle in front of me. When I purchased the vehicle (2025 Chev Colorado) I was not informed that 'Gap' detection does not work as it does in most other modern vehicles. This feature is only available in higher end vehicles in what they call Adapter Cruise Control. My pamphlet "Getting to know your 2025 Colorado explains how to use ACC with no mention it is an option only available on higher end vehicles. I consider it a safety hazard that Cruise Control in its normal setting does not use the Gap setting as most modern vehicles do making it a safety issue, especially when you have a 2nd vehicle that works this way automatically. It was only after 2 service visits that I was told that how it works and that even though it is an option, it is not something that Chevrolet can install in my vehicle. Making it even more confusing the 'GAP' setting is available on my steering wheel controls making the user think this option is actually available when, in fact it is not. I feel Chevrolet needs to fix this potential safety issue by making the Cruise control work in the same manner other manufactures have done for several years.

9/5/2025

Subject: Urgent Safety and Usability Concern – 2025 Chevrolet Colorado Infotainment/Instrument Cluster Failure To Whom It May Concern, I own a new 2025 Chevrolet Colorado, purchased on June 23, 2025. Just four days later, on June 27, both the infotainment system and the digital instrument cluster went completely dark, rendering the vehicle unsafe and inoperable. It has only 78 miles on it. After researching the issue, I learned this is a known problem to GM and is addressed in Service Bulletin PIT6362 released on 2 April 2025. The bulletin advises dealers not to replace hardware components as the issue stems from a software anomaly. However, there is currently no estimated timeline for a resolution. This leaves me — and presumably many others — with a an expensive investment that cannot be safely driven. Dealer is picking up the vehicle Monday June 23 but I have low confidence they know what to do. This situation is unacceptable. A total loss of vehicle instrumentation and infotainment severely compromises safety, functionality, and trust in the Chevrolet brand. It is alarming that vehicles with such a critical defect were allowed to reach customers. I am requesting the following: Immediate acknowledgment and escalation of this case Clear explanation of how GM is addressing PIT6362 Temporary or permanent remedy to restore my vehicle’s functionality Compensation or alternative transportation options while the issue persists A case number and point of contact for follow-up My question is how GM can continue to sell these defective vehicles knowing someone could, quite literally, get killed.

6/29/2025

On the day of purchase, while driving on a freeway, the vehicle would not accelerate. The RPM's went up, the engine revved, but the vehicle acted as if it was in neutral. These vehicles will not accelerate if they think the brake pedal is also being pressed. The brake was not being depressed. As I was pulling the vehicle to the side of the road, suddenly it allowed me to accelerate again, and I continued with no further issues. One week later, with fewer than 200 miles on the vehicle, upon starting the dashboard showed alerts to Service ESC, Service Brake Assist, Service Trailer Brake System. The ABS and Traction Control lights also came on. These are all systems designed to prevent loss of control, and all failed without warning. A dealer service center diagnosed this as a known problem with a faulty master cylinder, on several models built over a period of several months.

9/21/2025

On [XXX] at approximately [XXX{}, my new 2025 Chevy Colorado Trail Boss which I purchased from the dealer brand new on [XXX], experienced a sudden catastrophic transmission failure which led to myself nearly being severely injured/possibly killed while driving on a main road in New York; on the way to pick up my two small children. The vehicle while on a main road (state highway) with other vehicles traveling at speeds of 40mph or greater, experienced a sudden mechanical failure that resulted in a complete loss of acceleration, and my vehicle was nearly rear ended by high-speed oncoming traffic behind me. As a medical professional, this is extremely frightening, because a mechanical issue like this could have led to the significant traumatic injuries to myself, my children and others. Upon the vehicle coming to a complete stop in the middle of this main road/state highway, the vehicle was turned back on and then went into a "Limp Mode" and was able to slowly crawl to the dealership which it was purchased from nearby. Luckily with the limp mode and hazard lights, I was able to safely make it to the dealer service department. There was a check engine light that then appeared on the dashboard after the vehicle had come to complete stop on the road, there were no indicators or symptoms that were occurring prior to this event. The vehicle was inspected by the service department of the dealership on 04/15/25, with the result as per the service manager and general manager being a major Transmission component failing- (Valve Body Failure). The service manager and general manager did not tell me if they would send the defective part to the manufacturer for inspection, they seemed more focused on having me leave the dealership and being satisfied with a repaired defective un-safe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

4/16/2025

On [XXX] after only 400 miles on the odometer, I experienced complete transmission failure while on a highway and was nearly hit by the vehicle behind me, luckily that did not happen. On April 29th, a new replacement transmission was installed by the Chevy dealer, and now on [XXX] I had experienced a severe burning smell from under the hood of the vehicle accompanied with a grinding sound, which lead to me to take it back to the dealer. On 05/15/25, the customer care manager informed me that the new transmission from the factory has metal debris inside the pan, and the vehicle would again require a complete "tear down". This is very unsafe for major powertrain components from the GM factory to keep failing, another failed transmission on a brand new truck like this is very unsafe especially because I drive on major highways to commute for work and transport my young children. This is unsafe for the public and my family, GM needs to be held accountable, they also refuse to refund me my money back on this vehicle, and are disregarding Lemon Laws in NYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

5/15/2025

On [XXX] at approximately [XXX{}, my new 2025 Chevy Colorado Trail Boss which I purchased from the dealer brand new on [XXX], experienced a sudden catastrophic transmission failure which led to myself nearly being severely injured/possibly killed while driving on a main road in New York; on the way to pick up my two small children. The vehicle while on a main road (state highway) with other vehicles traveling at speeds of 40mph or greater, experienced a sudden mechanical failure that resulted in a complete loss of acceleration, and my vehicle was nearly rear ended by high-speed oncoming traffic behind me. As a medical professional, this is extremely frightening, because a mechanical issue like this could have led to the significant traumatic injuries to myself, my children and others. Upon the vehicle coming to a complete stop in the middle of this main road/state highway, the vehicle was turned back on and then went into a "Limp Mode" and was able to slowly crawl to the dealership which it was purchased from nearby. Luckily with the limp mode and hazard lights, I was able to safely make it to the dealer service department. There was a check engine light that then appeared on the dashboard after the vehicle had come to complete stop on the road, there were no indicators or symptoms that were occurring prior to this event. The vehicle was inspected by the service department of the dealership on 04/15/25, with the result as per the service manager and general manager being a major Transmission component failing- (Valve Body Failure). The service manager and general manager did not tell me if they would send the defective part to the manufacturer for inspection, they seemed more focused on having me leave the dealership and being satisfied with a repaired defective un-safe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

4/16/2025

On [XXX] after only 400 miles on the odometer, I experienced complete transmission failure while on a highway and was nearly hit by the vehicle behind me, luckily that did not happen. On April 29th, a new replacement transmission was installed by the Chevy dealer, and now on [XXX] I had experienced a severe burning smell from under the hood of the vehicle accompanied with a grinding sound, which lead to me to take it back to the dealer. On 05/15/25, the customer care manager informed me that the new transmission from the factory has metal debris inside the pan, and the vehicle would again require a complete "tear down". This is very unsafe for major powertrain components from the GM factory to keep failing, another failed transmission on a brand new truck like this is very unsafe especially because I drive on major highways to commute for work and transport my young children. This is unsafe for the public and my family, GM needs to be held accountable, they also refuse to refund me my money back on this vehicle, and are disregarding Lemon Laws in NYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

5/15/2025

Purchased brand new April 24, 2025 within two days of purchase the infotainment system went blank after a few seconds it reloaded. This happened off and on for a couple of weeks dealer replied its a known issue. After 5 weeks the infotainment system and the driver dash went completely blank and stayed that way. The infotainment system had a picture of a care with a wrench and screw driver stating software update failed. I was out of town and stopped at a certified Chevrolet dealer and was told they could not fix it. That there was a software update but no eta on when it would be sent over the air. Now the infortainment system doesnt load when i start the car just the warning about the software update. I took the vehicle to a local dealership and they had the vehicle for 5 hours and could not get the system to accept or update the software. Sometimes the infortainment center will load but doesnt work properly and continues to go blank while driving leaving me with no speedometer, fuel availability, etc.

8/1/2025

After the vehicle was parked and powered off for several hours, I started the truck and experienced an extreme and unexpected audio volume spike from the factory BOSE sound system. The startup sound and turn-signal chime played at an excessively loud level, far beyond normal operation. The sound was sudden and intense, causing immediate ear pain, ringing, and a headache. My dog, who was in the vehicle, became visibly distressed and shaken by the noise. This volume spike occurred before any media audio was playing and appears tied to the vehicle's startup and chime audio system, not user-adjustable radio volume. The turn-signal clicking remained extremely loud afterward, indicating the same audio channel was affected. The vehicle has been operating normally prior to this incident and had not been modified in any way. This occurred during normal use of a brand-new vehicle (purchased about a month ago) with no warning lamps/messages/ or other symptoms prior to the incident. The problem has been reproduced and was able to be recorded via phone video during a reproduction attempt to provide to dealer.

12/21/2025

The contact owns a 2025 Chevrolet Colorado. The contact stated that when the vehicle was started, the instrument cluster went black. The vehicle was taken to a local dealer and the contact was informed that there was a Technical Service Bulletin regarding the failure. The contact was advised by the dealer that the manufacturer had ordered the release of the vehicle and informed the contact to wait for a recall letter from the manufacturer. The vehicle was not repaired. The contact called the manufacturer and was informed that the dealer was correct and to wait for the recall letter. The contact was referred by the manufacturer to contact the NHTSA Hotline to report the failure. The failure mileage was 396.

4/10/2025

On [XXX] at approximately [XXX{}, my new 2025 Chevy Colorado Trail Boss which I purchased from the dealer brand new on [XXX], experienced a sudden catastrophic transmission failure which led to myself nearly being severely injured/possibly killed while driving on a main road in New York; on the way to pick up my two small children. The vehicle while on a main road (state highway) with other vehicles traveling at speeds of 40mph or greater, experienced a sudden mechanical failure that resulted in a complete loss of acceleration, and my vehicle was nearly rear ended by high-speed oncoming traffic behind me. As a medical professional, this is extremely frightening, because a mechanical issue like this could have led to the significant traumatic injuries to myself, my children and others. Upon the vehicle coming to a complete stop in the middle of this main road/state highway, the vehicle was turned back on and then went into a "Limp Mode" and was able to slowly crawl to the dealership which it was purchased from nearby. Luckily with the limp mode and hazard lights, I was able to safely make it to the dealer service department. There was a check engine light that then appeared on the dashboard after the vehicle had come to complete stop on the road, there were no indicators or symptoms that were occurring prior to this event. The vehicle was inspected by the service department of the dealership on 04/15/25, with the result as per the service manager and general manager being a major Transmission component failing- (Valve Body Failure). The service manager and general manager did not tell me if they would send the defective part to the manufacturer for inspection, they seemed more focused on having me leave the dealership and being satisfied with a repaired defective un-safe vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

4/16/2025

Subject: Urgent Safety and Usability Concern – 2025 Chevrolet Colorado Infotainment/Instrument Cluster Failure To Whom It May Concern, I own a new 2025 Chevrolet Colorado, purchased on June 23, 2025. Just four days later, on June 27, both the infotainment system and the digital instrument cluster went completely dark, rendering the vehicle unsafe and inoperable. It has only 78 miles on it. After researching the issue, I learned this is a known problem to GM and is addressed in Service Bulletin PIT6362 released on 2 April 2025. The bulletin advises dealers not to replace hardware components as the issue stems from a software anomaly. However, there is currently no estimated timeline for a resolution. This leaves me — and presumably many others — with a an expensive investment that cannot be safely driven. Dealer is picking up the vehicle Monday June 23 but I have low confidence they know what to do. This situation is unacceptable. A total loss of vehicle instrumentation and infotainment severely compromises safety, functionality, and trust in the Chevrolet brand. It is alarming that vehicles with such a critical defect were allowed to reach customers. I am requesting the following: Immediate acknowledgment and escalation of this case Clear explanation of how GM is addressing PIT6362 Temporary or permanent remedy to restore my vehicle’s functionality Compensation or alternative transportation options while the issue persists A case number and point of contact for follow-up My question is how GM can continue to sell these defective vehicles knowing someone could, quite literally, get killed.

6/29/2025

Cruise Control I was nearly in a severe accident because of the way Chevrolet Cruise control works when I was on the highway and traffic slowed down briefly and my vehicle continued to run at the set miles and didn't slow down when I was approaching the vehicle in front of me. When I purchased the vehicle (2025 Chev Colorado) I was not informed that 'Gap' detection does not work as it does in most other modern vehicles. This feature is only available in higher end vehicles in what they call Adapter Cruise Control. My pamphlet "Getting to know your 2025 Colorado explains how to use ACC with no mention it is an option only available on higher end vehicles. I consider it a safety hazard that Cruise Control in its normal setting does not use the Gap setting as most modern vehicles do making it a safety issue, especially when you have a 2nd vehicle that works this way automatically. It was only after 2 service visits that I was told that how it works and that even though it is an option, it is not something that Chevrolet can install in my vehicle. Making it even more confusing the 'GAP' setting is available on my steering wheel controls making the user think this option is actually available when, in fact it is not. I feel Chevrolet needs to fix this potential safety issue by making the Cruise control work in the same manner other manufactures have done for several years.

9/5/2025

My 2025 Chevrolet Colorado continues to experience roof denting caused by the vehicle’s structural weakness in the roof panel when exposed to normal car-wash air dryers. This problem began in 2023 with my previous model year Colorado, and it has carried into the 2025 model despite GM having issued an internal service advisory in 2023 describing the need to install additional roof braces to prevent this exact failure. GM acknowledged the issue two years ago but did not incorporate the recommended reinforcement into manufacturing. As a result, even routine exposure to the forced air from automated car-wash dryers causes the roof to bend inward. I have had this inspected multiple times, and the root cause has been consistently identified as inadequate roof support. The problem has not been corrected at the design or production level, and dealerships are not taking further action. The roof denting raises concerns about structural rigidity, potential weakening over time, and whether the roof would perform correctly in rollover or impact scenarios. This is an ongoing defect affecting normal use of the vehicle, with no resolution provided by GM despite documented awareness since 2023.

12/11/2025