2019 Cadillac XTS Owner Complaints
Complaint Summary
The 2019 Cadillac XTS has 7 reported complaints.
- Top issues involve unknown or other and service brakes.
Reliability Score
Reliability Score
Based on 7 complaints
Most Frequent Issues
UNKNOWN OR OTHER
1 14.3%
SERVICE BRAKES
1 14.3%
TIRES
1 14.3%
SEATS
1 14.3%
AIR BAGS
1 14.3%
Quick Insights
The top category is UNKNOWN OR OTHER, accounting for 14.3% of all complaints.
Owners have reported issues across 7 distinct vehicle systems.
Note: Complaint data reflects owner reports and may not always indicate a verified defect. Compare with Recalls and TSBs for a complete picture.
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What owners keep reporting on the 2019 Cadillac XTS
The 2019 Cadillac XTS has 7 owner complaints in this dataset. UNKNOWN OR OTHER is the most common complaint category, representing about 14% of the reports shown here.
Most common complaint categories
The top complaint groups for the 2019 Cadillac XTS are UNKNOWN OR OTHER (1), SERVICE BRAKES (1), TIRES (1).
Are these complaints a serious red flag?
Potentially. 3 complaint reports involve higher-attention systems like brakes, steering, engine, powertrain, fuel, suspension, airbags, or electrical components, which is enough to justify a focused inspection.
What should buyers inspect on a used 2019 Cadillac XTS?
Start with the top complaint systems, compare them against the recall report, then inspect service records for evidence that those same areas were already repaired or monitored.
Detailed Complaint Log
Showing 7 of 7 systems
UNKNOWN OR OTHER
1 Report14% of totalPreviewing the first 1 complaint summaries.
THE BACKUP CAMERA GUIDE LINES CAN BARELY BE SEEN AND IN ANY SUN LIGHT CANNOT BE SEEN AT ALL. AT NIGHT , ALL YOU CAN SEE IS WHAT LOOKS LIKE SNOW. CADILLAC SAYS IT IS A SOFTWARE PROBLEM AND THERE IS NO FIX. THIS IS A SAFETY ISSUE AND NEED TO BE ADDRESSED THERE ARE NUMEROUS COMPLAINTS ABOUT THIS AND CADILLAC REFUSES TO FIX IT
9/11/2019
SERVICE BRAKES
1 Report14% of totalPreviewing the first 1 complaint summaries.
BRAKES FAILED TO COMPLETELY STOP THE VEHICLE ONCE WHEN BACKING OUT OF A PARKING SPOT AND AGAIN WHEN PULLING INTO A PARKING SPOT
1/2/2021
TIRES
1 Report14% of totalPreviewing the first 1 complaint summaries.
The tire tech at Walmart was attempting to remove the tire when the side wall just blew out on my Yokohama 245 /40 20 tire.
10/18/2024
SEATS
1 Report14% of totalPreviewing the first 1 complaint summaries.
The passenger present module in seat isnât working with air bag. Per Cadillac passenger seat module is inside the seat and needs replaced.
10/18/2024
AIR BAGS
1 Report14% of totalPreviewing the first 1 complaint summaries.
The passenger present module in seat isnât working with air bag. Per Cadillac passenger seat module is inside the seat and needs replaced.
10/18/2024
ENGINE
1 Report14% of totalPreviewing the first 1 complaint summaries.
currently experiencing transmission shuddering â likely due to a torque converter issue. This was confirmed by an experienced mechanic at the dealership of Cadillac. After doing deep research Iâve learned is documented in Technical Service Bulletins such as TSB 18-NA-355 and 19-NA-121. The shuddering has caused the vehicle to slow down or speed up when at cruising speeds. There were no warning lights nor messages, but I've started to experience the issue/symptoms for about a month now. Which came out of nowhere. Recently, I replaced the transmission cooler line and performed a drain and fill, but the shudder continues.
6/10/2025
POWER TRAIN
1 Report14% of totalPreviewing the first 1 complaint summaries.
currently experiencing transmission shuddering â likely due to a torque converter issue. This was confirmed by an experienced mechanic at the dealership of Cadillac. After doing deep research Iâve learned is documented in Technical Service Bulletins such as TSB 18-NA-355 and 19-NA-121. The shuddering has caused the vehicle to slow down or speed up when at cruising speeds. There were no warning lights nor messages, but I've started to experience the issue/symptoms for about a month now. Which came out of nowhere. Recently, I replaced the transmission cooler line and performed a drain and fill, but the shudder continues.
6/10/2025
Data and Methodology
Scores are derived from NHTSA recalls and owner complaints, normalized by vehicle segment averages.
What are the most common owner complaints for the 2019 Cadillac XTS?
Are complaints about the 2019 Cadillac XTS a serious warning sign?
How should buyers use complaint data for the 2019 Cadillac XTS?
Are complaints about the 2019 Cadillac XTS severe?
Complaint list entries are sourced from owner-submitted NHTSA ODI records.
Cadillac XTS: How should complaint data influence buying decisions?
Carfocal links complaint data directly to recall and maintenance routes for the same model year.
- Complaint entries
- 7
- Top-topic view
- 5 grouped topics shown
- Primary source
- NHTSA ODI owner complaint records
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