2013 Cadillac XTS Owner Complaints

THE NEW CADILLAC TOUCH-SCREEN INTERFACE IS A HORRIBLE SAFETY ISSUE. WHY DOES NO ONE AT CADILLAC REMEMBER HOW IMPORTANT ERGONOMICS ARE FOR SAFETY, AND HOW ALMOST EVERYTHING IN THE CAR MUST BE OPERABLE BY FEEL, ALLOWING THE DRIVER TO KEEP HIS EYES ON THE ROAD? TOUCH-SCREEN OFFERS NO TACTILE FEEDBACK. IT DEMANDS THAT THE DRIVER TAKE HIS EYES OFF THE ROAD. ADVERTISING CAMPAIGNS ABOUT HOW BAD TEXTING-WHILE-DRIVING IS ARE NOW COMMON. AND NOW A CAR COMPANY, CADILLAC, NO LESS, COMES OUT WITH AN INTERFACE THAT REQUIRES THE CAR BE OPERATED BY "TEXTING". TOTALLY UNBELIEVABLE! HOW MANY PEOPLE INVOLVED HERE, INCLUDING THE FOLKS WHO DESIGNED AND EXECUTED THE ADVERTISING, WERE "ASLEEP AT THE WHEEL"? AND THIS FROM A "LEADING" CAR COMPANY!?!?! IT IS TIME TO RECALL ALL CARS THAT HAVE BEEN BUILT WITH A TOUCH-SCREEN INTERFACE AND REPLACE THOSE INTERFACES WITH A PROPERLY DESIGNED TACTILE INTERFACE. I AM DEFINITELY AGAINST THE LITIGIOUSNESS OF OUR SOCIETY, BUT THE FIRST TIME SOMEONE CRASHES BECAUSE THEY ARE FOOLISHLY INTERACTING WITH YOUR RIDICULOUS TOUCH-SCREEN INTERFACE, I HOPE SOME LAWYER SUES CADILLAC (AND INDIVIDUALLY EVERY PERSON AT CADILLAC WORKING ON OR RESPONSIBLE FOR THIS ATROCITY OF AN INTERFACE) OFF THE FACE OF THE EARTH. ALSO, ANYONE WHO BUYS ONE OF THESE CARS SHOULD BE SOMEWHAT LIABLE FOR ANY DAMAGE THEY CAUSE FOR CHOOSING TO BUY AND OPERATE A "TEXTING" INTERFACE CAR. *TR

7/19/2012

2013 CADILLAC XTS4. CONSUMER WRITES IN REGARDS TO RECEIVING PROFESSIONAL AND SATISFACTORY CUSTOMER SERVICE WHEN CONSUMER DROPPED OFF VEHICLE AT DEALERSHIP FOR RECALL. *SMD

5/5/2014

2013 CADILLAC XTS. CONSUMER WRITES IN REGARDS TO VEHICLE REAR SUSPENSION PROBLEMS. *SMD THE CONSUMER STATED FOR THE THIRD TIME, THE REAR SUSPENSION HAD BOTTOM OUT. THE LAST TIME THE SUSPENSION FAILED, THE COMPRESSOR WAS REPLACED. *JB

6/8/2015

REAR COMPRESSOR FOR AIR SUSPENSION FAILS AND LOWERS CAR TO AN UNSAFE CONDITION. COMPRESSOR FAILED WHILE CAR WAS IN MOTION CAUSING ERRATIC HANDLING BEHAVIOR.

1/27/2016

WHILE DRIVING ON EXPRESSWAY GOING APPROXIMATELY 70 MPH SUNROOF GLASS SUDDENLY EXPLODED OUT OF NOWHERE, GLASS SHATTERED AND SPREAD ALL THROUGHOUT MY CAR DROPPING ONTO MYSELF MY WIFE AND MY CHILDREN. THERE WAS A LOUD BOOM FROM THE GLASS SHATTERING WHICH WAS VERY STARTLING WHILE DRIVING. MAJOR CONCERN IS THAT THERE COULD HAVE BEEN AN ACCIDENT FROM LOSS OF CONTROL OF THE VEHICLE. THE WEATHER WAS CLOUDY AND TEMPERATURE WAS ABOUT 60 DEGREES. NO DEBRIS PRESENT, THERE WAS NO CAR IN FRONT OF ME OR TO THE SIDE OF ME. I WAS NOT GOING UNDER AN UNDERPASS. FROM THE STARTLING NOISE THERE COULD HAVE BEEN AN ACCIDENT WHICH MAY HAVE CAUSED ME OR MY FAMILY HARM OR DEATH. I BELIEVE THESE SUNROOFS NEED ANOTHER LOOK.

5/22/2017

MY WIFE AND I WERE TRAVELING AT INTERSTATE SPEED -( 70 MPH) ABOUT 4 PM WHEN A LOUD EXPLOSION OCCURRED IN THE REAR PART OF THE CAR. IT CAUSED THE CAR TO SWERVE AND DROP ABOUT 6 INCHES. I ALMOST HITTING AN 18 WHEELER AND THERE WAS ANOTHER 18 WHEELER BEHIND ME. OTHER CARS AROUND ME STARTED TO BLOW THEIR HORNS IN ALARM. I CAREFULLY SLOWED THE CAR WHILE, PUTTING ON THE EMERGENCY FLASHERS, AND MOVED TO THE RIGHT LANE ATTEMPTING TO FIND AN EMERGENCY PARKING PLACE. I FELT I NEEDED TO ASSESS THE DAMAGES. THERE WAS NO PLACE TO STOP! I WAS FORCED TO DRIVE @ A MILE TO AN EXIT RAMP WHERE I COULD SAFELY STOP AND CALL THE CADILLAC SERVICE DEPT. THE SERVICE TECH RECOMMENDED I DRIVE IT TO THE NEAREST DEALER (AUSTIN TX - 35 MILES AWAY) OR LIMP 60 MILES TO SAN ANTONIO WHERE I PURCHASED THE CAR AND HAVE IT SERVICED). MY WIFE IS NOT WELL AND I SELECTED SAN ANTONIO FOR MEDICAL REASONS. THE DASH WARNING INDICATOR STATED, "LEVELING DEVICE SERVICE NEEDED." SAN ANTONIO'S CADILLAC SERVICE MGR.STATED TWO PROBLEMS NEEDED REPAIRING: 1) BOTH AIR BLATHERS EXPLODED AND 2) THE LEVELING AIR COMPRESSOR NEEDED REPLACING. THIS IS THE SECOND TIME THIS CAR WAS SEEN BY THIS DEALERSHIP FOR LEVELING PROBLEMS. THIS WAS A VERY SERIOUS EXPERIENCE FOR ME, A COMBAT VETERAN AND SENIOR CITIZENS NEAR AGE 80 . MY WIFE AND I COULD HAVE CAUSED A VERY BAD ACCIDENT IN THE MIDDLE OF HEAVY COMMUTER TRAFFIC ON I-35 IN AUSTIN TX IN RUSH HOUR TRAFFIC. I HAVE NEVER HAD AN AUTO DRIVING ACCIDENT IN MY LIFE. THIS EXPERIENCE WAS FREIGHTING AND I AM RELIVING THE DRAMA OF HOW BAD IT COULD HAVE BEEN FOR THE TWO OF US. I NO LONGER TRUST THE CAR AND FEEL I MAY BE FORCED TO TRADE EARLY EVEN THOUGH I JUST PURCHASED AN EXTENDED WARRANTY TO 85K OR JULY 2020 WHICH EVER OCCURS FIRST.. CALL ME AT[XXX] IF YOU NEED MORE DATA. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

8/24/2017

WHILE TRAVELING IN PARKING LOT, ANOTHER CAR PULLED OUT IN FRONT OF ME. AS I TRIED TO BRAKE TO AVOID A COLLISION, I NOTICED IT WAS TAKING AN INORDINATE AMOUNT OF BRAKE PRESSURE TO SLOW DOWN VEHICLE. LOOKED AT TACHOMETER AND RPM'S WERE OVER 4000 IN DRIVE AND NOT LOSING SPEED. APPLIED BRAKE PRESSURE WITH BOTH FEET ATTEMPTING TO SLOW VEHICLE DOWN. HAD TO SLAM VEHICLE IN NEUTRAL AND TAP ON ACCELERATOR PEDAL NUMEROUS TIMES TO RETURN ENGINE TO IDLE RPM'S. TOOK VEHICLE TO CADILLAC DEALER WHO ADVISED COMPUTER SAID NOTHING OCCURRED. THIS SAFETY DEFECT OCCURRED AGAIN IN APRIL 2014 WITH SAME RESULTS. THE DEALERSHIP INSTALLED A COMPUTER MONITOR ON VEHICLE AFTER SECOND INCIDENT, WHICH HAS SINCE BEEN REMOVED. CADILLAC HAS BEEN SENT TWO LETTERS REGARDING THIS INCIDENT AND HAS TAKEN NO ACTION EXCEPT TO ADVISE THEM IF IT HAPPENS AGAIN. I REALLY AM NOT LOOKING FORWARD TO THIS SERIOUS MALFUNCTION OCCURRING AGAIN AS IT MAY RESULT IN UNFORTUNATE RESULTS. *TR

8/6/2014

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE PUSH START BUTTON FAILED TO START THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

11/20/2015

TL* THE CONTACT OWNS 2013 CADILLAC XTS. THE CONTACT STATED THAT THE LOW BEAMS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS FOUND THAT THE BULBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT ALSO STATED THAT THE SUN ROOF SUDDENLY EXPLODED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

3/19/2014

2013 CADILLAC XTS4. CONSUMER WRITES IN REGARDS TO RECEIVING PROFESSIONAL AND SATISFACTORY CUSTOMER SERVICE WHEN CONSUMER DROPPED OFF VEHICLE AT DEALERSHIP FOR RECALL. *SMD

5/5/2014

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT THE BRAKES WOULD EXHIBIT A LOUD, SQUEAKING NOISE SPORADICALLY WHEN APPLIED. THE CONTACT HAD ALSO EXPERIENCED HESITATION WHEN ATTEMPTING TO ACCELERATE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V116000 (SERVICE BRAKES, HYDRAULIC) AND HAD EXPERIENCED THE BRAKES CONTINUOUSLY EXHIBITING A LOUD NOISE PRIOR TO THE RECALL NOTICE BEING RECEIVED. THE CONTACT WAS SCHEDULED TO HAVE THE VEHICLE INSPECTED, DIAGNOSED AND REPAIRED BY AN AUTHORIZED DEALER FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7000.

4/30/2014

WHEN APPLYING THE BRAKES, THE BRAKE LIGHTS DO NOT COME ON. I WAS TOLD BY MANY PEOPLE THAT THE BRAKE LIGHTS DOES NOT WORK. *TR

8/12/2014

WHILE TRAVELING IN PARKING LOT, ANOTHER CAR PULLED OUT IN FRONT OF ME. AS I TRIED TO BRAKE TO AVOID A COLLISION, I NOTICED IT WAS TAKING AN INORDINATE AMOUNT OF BRAKE PRESSURE TO SLOW DOWN VEHICLE. LOOKED AT TACHOMETER AND RPM'S WERE OVER 4000 IN DRIVE AND NOT LOSING SPEED. APPLIED BRAKE PRESSURE WITH BOTH FEET ATTEMPTING TO SLOW VEHICLE DOWN. HAD TO SLAM VEHICLE IN NEUTRAL AND TAP ON ACCELERATOR PEDAL NUMEROUS TIMES TO RETURN ENGINE TO IDLE RPM'S. TOOK VEHICLE TO CADILLAC DEALER WHO ADVISED COMPUTER SAID NOTHING OCCURRED. THIS SAFETY DEFECT OCCURRED AGAIN IN APRIL 2014 WITH SAME RESULTS. THE DEALERSHIP INSTALLED A COMPUTER MONITOR ON VEHICLE AFTER SECOND INCIDENT, WHICH HAS SINCE BEEN REMOVED. CADILLAC HAS BEEN SENT TWO LETTERS REGARDING THIS INCIDENT AND HAS TAKEN NO ACTION EXCEPT TO ADVISE THEM IF IT HAPPENS AGAIN. I REALLY AM NOT LOOKING FORWARD TO THIS SERIOUS MALFUNCTION OCCURRING AGAIN AS IT MAY RESULT IN UNFORTUNATE RESULTS. *TR

8/6/2014

I PURCHASED THIS CAR USED IN 2/2017, GREAT CAR, UNTIL IT STARTS ACTING UP, IT DOESN'T MATTER WHAT SPEED OR DISTANCE YOU ARE GOING, ALL THE LIGHTS START FLASHING AND LOSES SPEED TILL IT COMPLETELY STOPS AND WILL NOT TURN BACK ON. YOU UNPLUG THE BATTERY AND TAKE ALL THE FUSES OUT, PLUG BATTERY BACK IN AND INSERT ALL FUSES AND IT WILL RESTART. IT WILL LEAVE YOU STRANDED ANYWHERE, AFTER A WEEK OF PURCHASE, TOOK IT BACK TO DEALERSHIP, THEY SUPPOSEDLY WORKED ON IT, ONLY HAD 30 DAYS OF WARRANTY, A FEW MONTHS LATER STARTED AGAIN AND WILL RANDOMLY DO IT. IT IS NOT A RELIABLE CAR AND DANGEROUS, I HAVE DROVE IT HERE IN CITY LIMITS ONLY, I DO NOT TRUST IT TO LEAVE TOWN.

2/6/2018

THE EXPERIENCE WITH ARMEN WAS, WITHOUT A DOUBT, THE WORST CAR EXPERIENCE IN MY 40+ YEARS OF DRIVING. FIRST OFF, MY 2013 XTS PLATINUM HAS BEEN A PROBLEM SINCE I BOUGHT IT. AFTER DRIVING ABOUT A YEAR I HAD A SEVERE SHIMMY AND VIBRATION IN THE WHEELS THAT SCARED THE HELL OUT OF ME. TOOK IT IN AND WAS TOLD ALL 4 WHEELS WERE DAMAGED AND NEEDED TO BE REPLACED, TED ROBINSON WENT TO BAT FOR ME AND GOT THEM REPLACED ($3400) BY CADILLAC. FLASH FORWARD ANOTHER YEAR, SEVERE SHIMMY SAME ISSUE-4 MORE BAD WHEELS. I WAS TOLD THAT POTHOLES WERE BAD THIS YEAR. IN 40 YEARS OF DRIVING I'VE NEVER DAMAGED A SINGLE WHEEL IN MY LIFE. TED WAS ABLE TO GET CADILLAC TO COVER HALF THE COST OF THE WHEELS WHICH IS UNACCEPTABLE. I THEN CALLED THE OWNER WHO CALLED ME BACK 3 DAYS LATER AND TELLS ME THAT'S ALL THEY CAN DO AND DEMANDS THE LOANER CAR BACK IMMEDIATELY. RECALL NOW THAT MY CAR ISN'T FINISHED AND THEY ARE STILL DEMANDING THE CAR BACK. ARMEN BECAME AGGRESSIVE WITH ME ON THE PHONE AND I HUNG UP. JUST BEFORE I DID HE SAID THEY WOULD COME TO ME AND GET THE CAR. AT THIS POINT I FELT THREATENED AND ACTED UNDER DURESS. I TOLD TED TO FIX THE WHEELS SO I COULD GET THE CAR AN GO. TODAY I GET A CALL THAT THEY WERE NOT ABLE TO BALANCE THE TIRES AND NEEDED TO REPLACE ALL FOUR AND FOR THE HECK OF IT I NEEDED AN ALIGNMENT TOO. ALL OF THESE PROBLEMS ARE THE DIRECT RESULT OF FAULTY, UNSAFE WHEELS. I CALLED GM CUSTOMER SERVICE BUT THEY WERE NO HELP AT ALL. NO ONE WILL ADDRESS THE FACT THAT THE CAR IS UNSAFE. THEY TOOK THE POSITION THAT I MUST BE THE ONE TO DETERMINE THAT. RIGHT NOW I AM SITTING HERE WAITING FOR A CALL THAT THE REPAIRS ARE DONE. THE BOTTOM LINE IS THE CAR IS UNSAFE AND THEY KNOW THAT. I WAS TOLD BY A SERVICE MAN THERE THAT THEY ARE HAVING THIS PROBLEM WITH A NUMBER OF THE XTS' WHEELS. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS IN A SERIOUS ACCIDENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

4/13/2015

RIMS ARE POOR DESIGN . ALL RIMS ARE BENT WITH NORMAL DRIVINGS

7/14/2015

PASSENGER SIDE AIRBAG WILL NOT ACTIVATE. SHE WEIGHS 115 LBS, IS 5'1". SHE SITS ON 3 INCH MEMORY FOAM CUSHION FOR BACK FOR EIGHT YEARS, NO STRUCTURE, ONLY FOAM. IN EIGHT YEARS SHE HAS USED CUSHION, WE HAVE OWNED 5 CARS AND HAVE RENTED OVER 40 CARS AND SHE HAS NEVER HAD A PROBLEM WITH THE PASSENGER AIRBAG ACTIVATION. CADILLAC SAYS THE SYSTEM IS OK. I ASKED TO TRY ON ANOTHER XTS AND IT STILL DID NOT ACTIVATE. THIS IS A DESIGN PROBLEM. I UNDERSTAND THAT SOME CUSHIONS MIGHT INTERFERE WITH THE AIRBAG SYSTEM, BUT THIS THIN CUSHION DOES NOT. I SHOULD SAY IT WORKS IN CORVETTES AND WORKED IN THE LOANER 2013 CTS CADILLAC. THE SEAT IN THE XTS IS A NEW DESIGN AND I BELIEVE IT IS DEFECTIVE. THE SEAT IS NOT FLAT AND REQUIRES A MUCH HEAVIER PERSON TO ACTIVATE THE AIRBAG. I BELIEVE THIS IS UNSAFE. THE SAFETY ISSUE IS THAT MANY OLDER PEOPLE, SUCH AS WOULD PURCHASE A CADILLAC, DO USE CUSHIONS AND WILL EITHER NOT BE AWARE OF OR WILL IGNORE THE FACT THAT THE PASSENGER AIRBAG WILL NOT WORK. I RETURNED MY CADILLAC (AND LOST $14,000) AS I HAD TO CHOOSE BETWEEN MY WIFE OR THE CAR. I PURCHASED A LEXUS LS460 AND THE AIRBAG WORKED PERFECTLY WITH HER CUSHION. *TR

2/9/2013

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. AFTER EXITING THE DRIVEWAY, THE VEHICLE BEGAN TO OPERATE ABNORMALLY. THE CONTACT NOTICED THAT THE SUSPENSION WAS OFF BALANCE. THE CONTACT DISCOVERED THAT THE DRIVER'S SIDE AIR BAG FELL FROM UNDERNEATH THE VEHICLE AS AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE BACK HOME AND INSPECTED THE VEHICLE HIMSELF, BUT HE WAS UNABLE TO REMEDY THE FAILURE. THE CONTACT SPOKE WITH HAWK CADILLAC OF JOLIET (2001 W JEFFERSON ST, JOLIET, IL 60435, 815-600-7027) AND WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,000.

9/9/2019

S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM CONSTITUENT RE COPY OF A LETTER TO THE GENERAL MOTORS COMPANY, PROBLEM WITH HIS XTS 2013 CADILLAC. *SMD THE CONSUMER STATED THE REAR HEATED SEATS TURNED ON BY THEMSELVES. ALSO, THE STEERING WOULD MAKE A KNOCKING SOUND, WHILE PARALLEL PARKING OR MAKING A SHARP TURN. THE DEALER CHANGED THE STEERING MECHANISM. HOWEVER, THE NOISE WAS STILL PRESENT. *JB THE DEALER INFORMED THE CONSUMER, THE NOISE WAS NORMAL. UPDATED 12/01/14. *JB

10/27/2014

CADILLAC XTS LIMOUSINE WITH 2,800 MILES. WHEN DRIVING A KNOCKING NOISE CAN BE HEARD COMING FROM SOMEWHERE IN FRONT END. THE NOISE IS MORE NOTICEABLE MAKING TURNS, HITTING THE SMALLEST BUMPS IN THE ROAD, AND VERY NOTICEABLE WHEN EASING OVER A TRAIN TRACK AT 2MPH.

9/26/2016

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V525000 (SEATS), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,463.

10/26/2016

HEADLINER IN REAR OF CAR FALLEN DOWN

10/19/2018

I PURCHASED THIS VEHICLE OCTOBER 20TH 2017 AND WITHIN 2 WEEKS THE SERVICE DRIVER ASSISTANCE SYSTEM LIGHT CAME ON. TOOK IT TO DEALER WAS TOLD WAS OLD CODE AND ERASED A FEW DAYS LATER SAME MESSAGE CAME ON WAS TOLD DASH WAS CLEARED AND GM CASE FILED. A FEW DAYS LATER LIGHT CAME ON FOR 3RD TIME. DEALER TOYED US AROUND ABOUT FIXING IT BUT FINALLY SUPPOSEDLY DID WITH NEW SENSORS IN SEAT. SINCE THEN I HAVE BEEN HAVING MAJOR ELECTRICAL ISSUES WITH MY ABS SYSTEM AND KEY FOB. KEY FOB BECOMES UNRESPONSIVE AND ABS LIGHT COMES ON AND OFF. TOOK CAR TO DEALERSHIP WAS TOLD ABS SENSOR WAS SUPPOSEDLY BROKE AND NOT COVERED UNDER WARRENTEE AND THEY REFUSED TO FIX THE ISSUE FOR ME. I AM VERY AFFRAID TO DRIVE THE VEHICLE IT SITS PARKED IN MY YARD AND I PAID OVER 20K FOR IT. I FEEL I HAVE BEEN TAKEN ADVANTAGE OF BECAUSE I HAVE A DISABILITY WITH MY SPEECH. I HAVE DOCUMENTATION ABOUT KEY FOB AND ABS I CAN SEND IF NEEDED. THE CAR WAS DRIVING WHEN THE ABS LIGHT CAME ON WENT OFF AND TRACTION CONTROL CAME ON THEN OFF THEN BACK ON. THE KEY FOB WOULDNT WORK WHEN TRYING TO TURN CAR OFF BECAUSE IT HAS PUSH BUTTON THE FOB CONTROLLS STARTING IT AND TURNING IT OFF.

1/4/2018

I PURCHASED THIS CAR USED IN 2/2017, GREAT CAR, UNTIL IT STARTS ACTING UP, IT DOESN'T MATTER WHAT SPEED OR DISTANCE YOU ARE GOING, ALL THE LIGHTS START FLASHING AND LOSES SPEED TILL IT COMPLETELY STOPS AND WILL NOT TURN BACK ON. YOU UNPLUG THE BATTERY AND TAKE ALL THE FUSES OUT, PLUG BATTERY BACK IN AND INSERT ALL FUSES AND IT WILL RESTART. IT WILL LEAVE YOU STRANDED ANYWHERE, AFTER A WEEK OF PURCHASE, TOOK IT BACK TO DEALERSHIP, THEY SUPPOSEDLY WORKED ON IT, ONLY HAD 30 DAYS OF WARRANTY, A FEW MONTHS LATER STARTED AGAIN AND WILL RANDOMLY DO IT. IT IS NOT A RELIABLE CAR AND DANGEROUS, I HAVE DROVE IT HERE IN CITY LIMITS ONLY, I DO NOT TRUST IT TO LEAVE TOWN.

2/6/2018

2013 CADILLAC XTS4. CONSUMER WRITES IN REGARDS TO RECEIVING PROFESSIONAL AND SATISFACTORY CUSTOMER SERVICE WHEN CONSUMER DROPPED OFF VEHICLE AT DEALERSHIP FOR RECALL. *SMD

5/5/2014

The contact owns a 2013 Cadillac XTS. The contact stated while driving 25 MPH and attempting to stop, the brake pedal was depressed; however, the vehicle failed to respond as needed with the brake pedal going down to the floorboard. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 118,000.

11/4/2024

MY WIFE AND I PURCHASED A NEW 2013 CADILLAC XTS A YEAR AGO AND HAVE HAD ISSUES WITH THE VOGUE TIRES AND RIMS THAT CAME WITH THE CAR. THE TIRES ARE VOGUE M&S 245/40R20 99VXL AND WE BELIEVE THEY ARE A MAJOR SAFETY PROBLEM. A FEW MONTHS AGO THE FRONT TIRES HAD A MAJOR VIBRATION ISSUE SO I TOOK THE CAR IN FOR SERVICE AND HAD IT CHECKED OUT. THE DEALER STATED THAT I HAD A BAD TIRE AND THAT I WOULD NEED TO BUY ANOTHER ONE WHICH I PAID $100.00 FOR. THE RIMS STARTED TO PEEL AND THE DEALER STATED THAT THE RIMS ARE NOT UNDER A WARRANTY. AFTER THAT, A FEW DAYS AGO THE CAR STARTED TO VIBRATE AGAIN IN THE FRONT SO I TOOK THE CARE IN FOR SERVICE. THE DEALER HAD A TECHNICIAN AND I TO PERFORM A ROAD TEST AND THE CAR COMMENCE TO VIBRATE IN THE FRONT AT A HIGHWAY SPEED OF 65MPH AS VERIFIED BY THE TECH. AFTER A FEW HOURS THE DEALER STATED THAT DUE TO THE LOW PROFILE OF THE TIE THIS ISSUE WILL CONTINUE TO HAPPEN. THE TECH SHOWED ME THAT NOW I HAVE A BENT RIM IN THE FRONT AND AGAIN HE STATED THAT DUE TO THIS TYPE OF RIM AND TIRE THIS ISSUE WILL CONTINUE. THEY (THE DEALER) PERFORMED A ROAD FORCE BALANCE OF THE BENT RIM AND PLACED THE RIM ON THE DRIVER REAR. THE DEALER PERFORMED AN ALL WHEEL DRIVE ALIGNMENT WHICH I PAID FOR) AND FOUND OUT THAT DUE TO THE BENT RIM THE TOE WAS OUT AND HAD TO BE CORRECTED. I HAVE A PROBLEM WITH THE DEALER STATING THAT DUE TO THE TYPE OF LOW PROFILE TIRES AND RIMS WHICH CAME WITH THE CAR THAT THIS ISSUE WILL CONTINUE TO HAPPEN UNTIL ALL THE RIMS ARE BENT AND THAT I WOULD HALF TO BUY NEW RIMS. WE PAID A LOT OF MONEY FOR THIS CAR BUT ARE NOW WORRIED THAT WE SHOULD NOT BE DRIVING IT IF THE TIRES AND RIMS ARE NOT GOOD FOR THIS TYPE OF CAR. THE DEALER STATED THAT IT'S NOT THE CAR IT'S THE TYPE OF TIE AND RIMS. THE CAR HAS ONLY 14,963 MILES ON IT, SOMEONE REALLY NEED TO LOOK AT THIS ISSUE AND FAST. *TR

12/23/2014

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT ALL FOUR RIMS WERE BENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 28,676.

2/11/2016

I have replaced my low beam 4 times and it’s still showing the light is out and it is. My cruise control disengaged when I’m driving above 65 with the cruise set and there’s no cars in front of me.

2/13/2025

As I’m driving with cruise set my brake lamps intermittently flashing without breaking and the cruise control potentially disengage. A software glitch in the body controls module. Plus, my passenger light says the dim light it out when it’s not. I’v had a mechanic replace the light multiple times and he says it something in the wiring.

2/28/2025

THE NEW CADILLAC TOUCH-SCREEN INTERFACE IS A HORRIBLE SAFETY ISSUE. WHY DOES NO ONE AT CADILLAC REMEMBER HOW IMPORTANT ERGONOMICS ARE FOR SAFETY, AND HOW ALMOST EVERYTHING IN THE CAR MUST BE OPERABLE BY FEEL, ALLOWING THE DRIVER TO KEEP HIS EYES ON THE ROAD? TOUCH-SCREEN OFFERS NO TACTILE FEEDBACK. IT DEMANDS THAT THE DRIVER TAKE HIS EYES OFF THE ROAD. ADVERTISING CAMPAIGNS ABOUT HOW BAD TEXTING-WHILE-DRIVING IS ARE NOW COMMON. AND NOW A CAR COMPANY, CADILLAC, NO LESS, COMES OUT WITH AN INTERFACE THAT REQUIRES THE CAR BE OPERATED BY "TEXTING". TOTALLY UNBELIEVABLE! HOW MANY PEOPLE INVOLVED HERE, INCLUDING THE FOLKS WHO DESIGNED AND EXECUTED THE ADVERTISING, WERE "ASLEEP AT THE WHEEL"? AND THIS FROM A "LEADING" CAR COMPANY!?!?! IT IS TIME TO RECALL ALL CARS THAT HAVE BEEN BUILT WITH A TOUCH-SCREEN INTERFACE AND REPLACE THOSE INTERFACES WITH A PROPERLY DESIGNED TACTILE INTERFACE. I AM DEFINITELY AGAINST THE LITIGIOUSNESS OF OUR SOCIETY, BUT THE FIRST TIME SOMEONE CRASHES BECAUSE THEY ARE FOOLISHLY INTERACTING WITH YOUR RIDICULOUS TOUCH-SCREEN INTERFACE, I HOPE SOME LAWYER SUES CADILLAC (AND INDIVIDUALLY EVERY PERSON AT CADILLAC WORKING ON OR RESPONSIBLE FOR THIS ATROCITY OF AN INTERFACE) OFF THE FACE OF THE EARTH. ALSO, ANYONE WHO BUYS ONE OF THESE CARS SHOULD BE SOMEWHAT LIABLE FOR ANY DAMAGE THEY CAUSE FOR CHOOSING TO BUY AND OPERATE A "TEXTING" INTERFACE CAR. *TR

7/19/2012

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH IN RAINY WEATHER, THE DRIVER ASSISTANCE PACKAGE FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE PACKAGE WOULD NOT OPERATE IN THE RAIN. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

8/14/2013

TL* THE CONTACT OWNS 2013 CADILLAC XTS. THE CONTACT STATED THAT THE LOW BEAMS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS FOUND THAT THE BULBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT ALSO STATED THAT THE SUN ROOF SUDDENLY EXPLODED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

3/19/2014

S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM CONSTITUENT RE COPY OF A LETTER TO THE GENERAL MOTORS COMPANY, PROBLEM WITH HIS XTS 2013 CADILLAC. *SMD THE CONSUMER STATED THE REAR HEATED SEATS TURNED ON BY THEMSELVES. ALSO, THE STEERING WOULD MAKE A KNOCKING SOUND, WHILE PARALLEL PARKING OR MAKING A SHARP TURN. THE DEALER CHANGED THE STEERING MECHANISM. HOWEVER, THE NOISE WAS STILL PRESENT. *JB THE DEALER INFORMED THE CONSUMER, THE NOISE WAS NORMAL. UPDATED 12/01/14. *JB

10/27/2014

MY WIFE AND I PURCHASED A NEW 2013 CADILLAC XTS A YEAR AGO AND HAVE HAD ISSUES WITH THE VOGUE TIRES AND RIMS THAT CAME WITH THE CAR. THE TIRES ARE VOGUE M&S 245/40R20 99VXL AND WE BELIEVE THEY ARE A MAJOR SAFETY PROBLEM. A FEW MONTHS AGO THE FRONT TIRES HAD A MAJOR VIBRATION ISSUE SO I TOOK THE CAR IN FOR SERVICE AND HAD IT CHECKED OUT. THE DEALER STATED THAT I HAD A BAD TIRE AND THAT I WOULD NEED TO BUY ANOTHER ONE WHICH I PAID $100.00 FOR. THE RIMS STARTED TO PEEL AND THE DEALER STATED THAT THE RIMS ARE NOT UNDER A WARRANTY. AFTER THAT, A FEW DAYS AGO THE CAR STARTED TO VIBRATE AGAIN IN THE FRONT SO I TOOK THE CARE IN FOR SERVICE. THE DEALER HAD A TECHNICIAN AND I TO PERFORM A ROAD TEST AND THE CAR COMMENCE TO VIBRATE IN THE FRONT AT A HIGHWAY SPEED OF 65MPH AS VERIFIED BY THE TECH. AFTER A FEW HOURS THE DEALER STATED THAT DUE TO THE LOW PROFILE OF THE TIE THIS ISSUE WILL CONTINUE TO HAPPEN. THE TECH SHOWED ME THAT NOW I HAVE A BENT RIM IN THE FRONT AND AGAIN HE STATED THAT DUE TO THIS TYPE OF RIM AND TIRE THIS ISSUE WILL CONTINUE. THEY (THE DEALER) PERFORMED A ROAD FORCE BALANCE OF THE BENT RIM AND PLACED THE RIM ON THE DRIVER REAR. THE DEALER PERFORMED AN ALL WHEEL DRIVE ALIGNMENT WHICH I PAID FOR) AND FOUND OUT THAT DUE TO THE BENT RIM THE TOE WAS OUT AND HAD TO BE CORRECTED. I HAVE A PROBLEM WITH THE DEALER STATING THAT DUE TO THE TYPE OF LOW PROFILE TIRES AND RIMS WHICH CAME WITH THE CAR THAT THIS ISSUE WILL CONTINUE TO HAPPEN UNTIL ALL THE RIMS ARE BENT AND THAT I WOULD HALF TO BUY NEW RIMS. WE PAID A LOT OF MONEY FOR THIS CAR BUT ARE NOW WORRIED THAT WE SHOULD NOT BE DRIVING IT IF THE TIRES AND RIMS ARE NOT GOOD FOR THIS TYPE OF CAR. THE DEALER STATED THAT IT'S NOT THE CAR IT'S THE TYPE OF TIE AND RIMS. THE CAR HAS ONLY 14,963 MILES ON IT, SOMEONE REALLY NEED TO LOOK AT THIS ISSUE AND FAST. *TR

12/23/2014

TL* THE CONTACT OWNS A 2013 CADILLAC XTS EQUIPPED WITH LIONSHEAD TRAIL EXPRESS TIRES, SIZE: 225/75R15. WHILE DRIVING 50 MPH, THE STEERING WHEEL AND FRONT END VIBRATED VIOLENTLY. THE VEHICLE WAS DRIVEN TO A TIRE SHOP WHERE THE TECHNICIAN STATED THAT THE TIRE TREAD SEPARATED AND THE TIRES NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 42,700 AND THE TIRE FAILURE MILEAGE WAS 42,762.

7/14/2016

DRIVER'S SIDE SEAT BELT COMPLETELY SEPARATED FROM THE PLACE WHERE IT CONNECTS TO THE ANCHORS IN THE FRAME OF THE CAR. CAR WAS PARKED AND NOT IN MOTION. I WENT TO BUCKLE MY SEAT BELT, AND IT FELL APART. NO KNOWN RECALL FOR THIS ITEM. VEHICLE HAS NEVER BEEN INVOLVED IN A COLLISION. CONCERNED FOR OTHER XTS OWNERS' SAFETY. DEALER IS REPLACING SEAT BELT (AFTER A $100 DEDUCTIBLE).

10/11/2016

SUNROOF SEAL HAS DETACHED FROM PRESS FITTING WITH SUNROOF AND LEAKS WATER WHILE DRIVING DURING RAIN. ALSO, WHILE DRIVING AT HIGHWAY SPEEDS, THIS ISSUE CREATES EXCESSIVE WIND NOISE IN THE CABIN.

8/2/2017

TL* THE CONTACT OWNS A 2013 CADILLAC XTS WITH VOGUE CUSTOM BUILT TIRES, SIZE: 245/40/20 (NA). WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS INFORMED THAT THE FRONT DRIVER SIDE TIRE WAS CUT. THE CONTACT INSPECTED THE OTHER TIRES AND NOTICED THAT THE FRONT PASSENGER AND REAR DRIVER SIDE TIRES ALSO HAD CUTS. THE CONTACT STATED THAT THE TRACTION APPEARED TO BE SEPARATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE SHOP WHERE IT WAS DETERMINED THAT THE SIDEWALLS WERE SEPARATING AND ALL FOUR TIRES NEEDED TO BE REPLACED. THE CONTACT WAS AWAITING NEW TIRES TO BE DELIVERED TO THE TIRE SHOP. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE TIRES WERE NOT THE ORIGINAL TIRES. THE CONTACT CALLED THE DEALER FROM WHERE THE VEHICLE WAS PURCHASED (VANDERGRIFF CHEVROLET, 1200 W INTERSTATE 20, ARLINGTON, TX 76017 (682) 323-2486) AND WAS INFORMED THAT THE ORIGINAL OWNER INSTALLED THE TIRES ON THE VEHICLE WHEN THE VEHICLE MILEAGE WAS 20. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 27,000.

10/16/2017

ON TWO OCCASIONS THE CAR WOULD NOT START WITHIN APPROXIMATELY 10 - 15 MINUTES OF HAVING BEEN TURNED OFF. AFTER INSPECTION THE DEALER FOUND THAT THERE WAS AN INTERMITTENT FAULT IN THE THROTTLE BODY ASSEMBLY (DTC CODE P2119 THROTTLE CLOSED POSITION PERFORMANCE). A PASSENGER IN THE COURTESY CAR FROM THE DEALER TOLD ME HE HAD THE SAME PROBLEM WITH HIS VEHICLE, BUT COULD NOT RECALL WHAT WAS DIAGNOSED.

7/8/2019

DIC(Digital information cluster) fails to come on when I start the car. This is an electronic dashboard and also affects all the steering wheel Controls including cruise control, turning signals and heads up display.Without the system you are essentially driving blind. I notified Cadillac customer service A few months ago and they said they would replace the part but I would have to pay for the labor but they have not done so thus far. This instrument failure apparently happens often and through 2015 they had a service call to replace the part but I was not notified and it did not happen in my car until recently.

8/7/2021

The contact owns a 2013 Cadillac XTS. The contact stated while driving at an undisclosed speed, the hazard lights independently activated, and the CUE touch screen became inoperable. The electrical system failure warning light was illuminated. The contact was able to safely drive the vehicle. The contact stated that the vehicle then lost motive power and was towed to a nearby Pep Boys, where the contact was informed that the vehicle needed to be taken to the dealer for service. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.

8/11/2023

As I’m driving with cruise set my brake lamps intermittently flashing without breaking and the cruise control potentially disengage. A software glitch in the body controls module. Plus, my passenger light says the dim light it out when it’s not. I’v had a mechanic replace the light multiple times and he says it something in the wiring.

2/28/2025