2018 Cadillac XT5 Owner Complaints

THE BACK UP GUIDANCE LINES AND WARNING INDICATORS DO NOT ALWAYS APPEAR OR ACTIVATE WHEN THE CAR IS IN REVERSE ASSOCIATED WITH THE BACK UP CAMERA. THEY ARE MISSING INTERMITTENTLY WHEN BACKING UP. I WAS BACKING UP AND TRYING TO JUDGE DISTANCE AND CLEARANCE IN MY NEW CAR. THIS ASSIST DEVICE BEING NON-FUNCTIONAL ALLOWED ME TO BACK INTO BUSHES, DOING NO DAMAGE, BUT CAUSING ALARM. I RETURNED IT TO THE DEALERSHIP FOR REPAIR TWICE AND WAS INFORMED THAT IT WAS A COMMON PROBLEM THAT NOTHING COULD BE DONE ABOUT. THIS BEGAN ON PURCHASE 3/31/2018 AND CONTINUES. I WILL CONTINUE TO ADDRESS IT WITH THE DEALERSHIP, BUT DON'T EXPECT ANY LONG TERM FIX BY THEM. I WILL MAINTAIN MY DUE DILIGENCE TO ENSURE I DO NOT RUN INTO ANOTHER VEHICLE OR PERSON, BUT IMPROPERLY FUNCTIONING SAFETY ASSISTANCE DEVICES ARE INFECTIVE AND THE MANUFACTURER SHOULD BE MADE TO ENSURE THEIR PROPER OPERATION, SINCE I UNDERSTAND THIS IS A COMMON PROBLEM ON CADILLAC AND OTHER GM SYSTEMS.

5/22/2018

TAKATA RECALL

8/21/2019

TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT THE FUEL SAFETY INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED FIVE TIMES, BUT THE FUEL SAFETY INDICATOR ILLUMINATED EVERY TIME THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO TAYLOR CADILLAC (6100 CENTRAL AVE, TOLEDO, OH 43615, (419) 842-8800) WHERE A NEW EVAP PURGE VALVE WAS INSTALLED. SHORTLY AFTERWARDS, THE FUEL INJECTORS WERE REPLACED AND NEW ENGINE BANKS WERE INSTALLED. A FEW MONTHS AGO, THE FUEL SAFETY WARNING INDICATOR ILLUMINATED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND A TECHNICIAN FROM THE MANUFACTURER WAS ASSIGNED TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 10,650.

12/12/2018

EACH TIME THE CAR IS DRIVEN THE OIL % DROPS BY AT LEAST 1-2 % POINTS. SINCE SEPT 2019 THE OIL READING DROPPED TO 29%. THE DEALER CHANGED THE OIL FILTER AND SAID THE CAR WAS PERFECT. I HAVE SINCE LEARNED THAT THIS VEHICLE HAS AN OPEN RECALL. THERE IS AN OPEN RECALL ON 2018 XT5, N192266190 - ENGINE CONTROL SOFTWARE ISSUE THAT DOES NOT APPEAR ON THE CADILLAC SITE. I WAS NOT NOTIFIED.

1/19/2020

WHEN BACKING CAR UP, OFTEN TIMES THE YELLOW "GUIDE LINES" APPEAR, OFTEN TIMES DON'T. NOTE MAKES NO DIFFERENCE IF DAYLIGHT OR NIGHT, WEATHER CAR IS CLEAN OR DIRTY (NOT AFFECTED BY BACKUP CAMERA), CLEAR OUT OR RAINING. BRAND NEW IN APRIL 2018, PICKED UP FROM DEALERSHIP, HAS HAPPENED SINCE 1ST WEEK OF OPERATION. TOOK TO DEALERSHIP RECENTLY, COULD NOT FIND ISSUE, SAID NO KNOWN PROBLEMS WITH LIKE CARS.

10/2/2018

2ND TIME THIS ISSUE OCCURRED. 1ST TIME WAS IN 2019 AND IT TOOK TWO WEEKS FOR THE DEALERSHIP TO FIGURE OUT IT WAS THE BATTERY. WHILE DRIVING THE CAR, THE ELECTRONICS GO CRAZY, THE ENGINE STOPS FOR A SPLIT SECOND, BRAKES ARE LOST FOR A SPLIT SECOND, CRUISE CONTROL TURNS OFF, EVERY POSSIBLE ALARM DISPLAYS ON THE DASH. THE DASH BEEPS, ALL OF THE LIGHTS FLASH, THE SPEED/PRESSURE/TEMPERATURE NEEDLES GO TO 0, THE AIR CONDITION TURNS OFF, ETC. ALL OF THIS OCCURRED WHILE I WAS DRIVING 60MPH ON A HIGHWAY. I QUICKLY PULLED OFF TO THE SIDE OF THE ROAD. SINCE THIS HAS OCCURRED BEFORE, I TOOK OUT MY PHONE AND TURNED ON THE VIDEO. I STARTED DRIVING AGAIN AND THE SAME ISSUES ABOVE STARTED OCCURRING AGAIN. THE VIDEO IS TOO LARGE TO UPLOAD - 90MB. I CAN SEND A ONEDRIVE LINK IF NEEDED. *TR

6/13/2020

TL* THE CONTACT OWNS A 2018 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 35 MPH, "TRANSMISSION" ILLUMINATED ON THE INSTRUMENT PANEL. WHILE APPROACHING A STOP SIGN, THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK WHILE STILL IN MOTION. THE CONTACT THEN SHIFTED BACK INTO DRIVE AND CONTINUED DRIVING. THE VEHICLE WAS TOWED TO THE DEALER (QUANTRELL CADILLAC, 1490 E NEW CIRCLE ROAD, LEXINGTON, KY 40509) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,900.

7/5/2018

I WAS IDLING IN LINE FOR ABOUT 5 MINUTES WAITING FOR FOOD AT MCDONALDS. TRANSMISSION WAS IN DRIVE. ONCE SERVED, I STARTED TO DRIVE AWAY BUT CAR SHUTTERED AND STOPPED ABRUPTLY. APPARENTLY TRANSMISSION WILL AUTOMATICALLY SHIFT TO PARK AFTER IDLING FOR SEVERAL MINUTES EVEN IF IT HAS STARTED TO MOVE FORWARD 1 OR 2 MPH. WHAT WOULD HAVE HAPPENED IF I WAS TRAVELING FASTER WHEN IT SHIFTED TO PARK? IS THIS FEATURE A GOVERNMENTAL REQUIREMENT? WHY?

2/22/2019

The contact owns a 2018 Cadillac XT5. The contact stated while the vehicle was stationary at a traffic light, the Stabilitrak warning light was illuminated for a short time and turned off when depressing on the accelerator pedal. The contact stated that on 11/19/2012, while his wife was driving 45 mph, the reduced steering capacity, pull over immediately and other multiple unknown warning lights were illuminated. The driver stated that the steering wheel became difficult to turn however, the driver was able to continue driving to her residence. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 32,000.

11/22/2021

When I get on the freeway and go around 68 mph my vehicle starts shaking and I constantly get a stabilitrak message that flashes on and off. I have to hold the steering will tight because it swerves a little and had to start driving away from cars. I took it to get the wheels balanced and it still does the same thing. The mechanic from the dealer ship I purchased the vehicle from said he could not find anything wrong with it.

11/27/2021

I TOOK MY CADILLAC XT5 2018 IN FOR SERVICE TODAY 07/23/2019 FOR AN OIL CHANGE AND BRAKE CHECK AS THE BRAKES ARE SQUEALING. I WAS TOLD THEY WEREN'T GOING TO HAVE TIME TO WORK ON THE BRAKES BUT THAT "THE SOUND IS NORMAL DUE TO THE MATERIALS THAT GM USES. THAT THEY WOULD'VE ONLY LUBRICATED THE DISKS BUT THE NOISE WOULD'VE CAME BACK IN A WEEK OR 2". I TOOK IT IN BEFORE FOR THE SAME PROBLEM AND WHEN I RECEIVED A CALL LETTING ME KNOW THE SERVICES HAD BEEN COMPLETED, THE SERVICE AGENT INFORMED ME THAT IT WAS A PROBLEM THAT WAS HAPPENING A LOT WITH THE 2018 XT5 MODELS. AT THAT TIME, HE THEN TOLD ME THE NOISE SHOULD BE GONE FOR GOOD. THE NOISE WAS ONLY GONE FOR A COUPLE MONTHS AND IT CAME BACK. I HAVE NOT OWNED THE VEHICLE FOR EVEN 1 YEAR. I AM BEGINNING TO FEAR FOR MY SAFETY AS I DON'T REALLY KNOW WHAT TO BELIEVE ANYMORE AS I HAVE GOTTEN 2 DIFFERENT STORIES AND I DRIVE MY DAUGHTER WITH ME ALL THE TIME.

7/23/2019

PARKED IN PUBLIC PARKING LOT. AFTER STARTING CAR AND ATTEMPTING TO BACKUP, CAR WOULD NOT MOVE. PARKING BRAKES WERE LOCKED. TRIED NUMEROUS TIMES TO RELEASE BRAKES. PARKING BRAKE WOULD NOT RELEASE. CAR WOULD NOT MOVE FORWARD OR BACKWARDS. HAD SAME ISSUE WITH 2013/XTS AND 2014/XTS BUT TURNING CAR ON/OFF WOULD RELEASE BRAKES ON THOSE CARS. THIS TIME, HAD TO CALL TOW TRUCK. WEATHER SUNNY, TEMPERATURE 33F. CAR JUST RECENTLY RECEIVED MILEAGE MAINTENANCE. WARRANTY SERVICE FOR BRAKES TWICE SINCE PURCHASING THE CAR.

12/21/2019

CAR HAS TWICE ATTEMPTED TO ACCELERATE WHEN NOT GOING VERY FAST AS IF IT WAS ATTEMPTING TO GET BACK TO WHAT THE CRUISE CONTROL WAS SET FOR. CRUISE CONTROL WAS NOT ON AND I HAVE NEVER USED IT SINCE I PURCHASED THE CAR. IT DOES NOT WANT TO STOP ACCELERATING WHEN I TAP THE BRAKE AND HAVE HAD TO BRAKE SEVERAL TIMES TO GET THE ACCELERATING TO STOP. BOTH TIMES I WAS IN TRAFFIC BUT NOT GOING VERY FAST AS I WAS ACCELERATING FROM BEING STOPPED AT LIGHT. THERE WAS NO ACCIDENT AS I WAS ABLE TO GET THE VEHICLE UNDER CONTROL AND EVENTUALLY TO HAVE THE ACCELERATING STOP. I TRIED TO CALL THE CADILLAC CUSTOMER SERVICE NUMBER BUT WAS UNABLE TO GET THROUGH DUE TO THE HOLIDAYS. I INTEND TO TAKE IT TO SERVICE PLACE TOMORROW TO CHECK IF THE THROTTLE MIGHT BE DIRTY OR DEFECTIVE BUT AM WONDERING IF THERE MIGHT BE SOMETHING WRONG WITH THE SOFTWARE CONTROLLING THE FEATURES OF THE CAR.

12/27/2020

The accelerator on the car started to excel and shift in traffic where I had to pull over. Over the last few months the car has had some electrical issues with the braking and collision alerts going off and the car stopping which the dealer said they couldn't find the problem. Also the brakes since purchasing the vehicle has had to be switched out several times and now the parking brake light is on after being repaired 2 times. This car is definitely unsafe and the dealer insist it is.

6/18/2021

2018 CADILLAC XTS. CONSUMER WRITES IN REGARDS TO VEHICLE HAVING THE WRONG SIZE SPARE TIRE FOR VEHICLE. *LD THE CONSUMER STATED THE MANUFACTURER CLAIMED THE VEHICLE WAS OPERATING AS DESIGNED. *JS

8/15/2018

The contact owns a 2018 Cadillac XT5 equipped with Michelin Tires, Tire Line: Touring H/T, Tire Size: 235/55/R20, DOT Number: B9AJ00TX2017. The contact stated that while his wife was driving 35 MPH, the rear driver's side tire had a sidewall blowout. The contact's wife was able to drive to a tire dealer. The dealer replaced all four tires. The manufacturer was made aware of the failure and informed the contact that the tires were not covered under warranty. The failure mileage was unavailable.

12/16/2021

IF EITHER TRACKS OF THE FRONT SEATS ARE NOT PERFECTLY ALIGNED WITH THE BASE, SOME VERY SHARP METAL IS EXPOSED. IT HAS CUT TWO TOES SO FAR WHEN EXITING THE CAR. IF IT CUTS MY FATHER MAJOR PROBLEM, HE IS A HEMOPHILIAC. CADILLAC SAYS FUNCTIONING AS DESIGNED. FUNNY.

9/21/2018

Driving down the road and my 2018 Cadillac XT5 started on fire for no reason and no engine lights came on. I loss all driving control power steering in the matter of seconds and was trapped in the car waiting for cars to clear so I can run out. The car is with my insurance company the car is now a total loss and I don't think they will investigate. I called GM to make a complaint. The fireman said he had just put a fire out on the same car a week ago. I found out that we have 2 more cars in the Macomb county MI area that caught on fire in the last 3 months same type of car.

5/26/2022

POOR HEADLAMP PERFORMANCE. AT THIS PRICE POINT, HIGH INTENSITY DISCHARGE SHOULD BE STANDARD. NIGHT TIME DRIVING & DRIVING IN INCLEMENT WEATHER IS A SAFETY HAZARD WITH THESE POORLY DESIGNED HALOGEN PROJECTOR HEADLAMPS

5/14/2019

THE GUIDELINES OFTEN FAIL TO DISPLAY WHEN SWITCHING THE CAR IN TO REVERSE. THE DEALER HAS INSPECTED AND PROVIDED THE FOLLOWING RESPONSE: 'THE CAUSE OF THE CONDITION MAY BE THE RVC IMAGE BEING PROVIDED VIA AN ALTERNATE ROBUST RVC FEED FROM THE VIDEO BYPASS MODULE. TO ENSURE THAT THE RVC IMAGE IS ALWAYS PRESENT WHEN IN REVERSE THIS ALTERNATE ROBUST RVC FEED IS PROVIDED IF THE PRIMARY CAMERA FEED IS NOT AVAILABLE FOR ANY REASON. A CALIBRATION CHANGE HAS BEEN MADE THAT REDUCES, BUT DOES NOT ELIMINATE, EVERY CAUSE OF MISSING REARVIEW CAMERA GUIDELINES.' HOWEVER, IT SEEMS TO OCCUR MORE THAN HALF OF THE TIME THAT THE GUIDELINES FAIL TO DISPLAY.

2/11/2020

TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE BEYOND 50 FEET OF THE VEHICLE. THE VEHICLE WAS TAKEN TO PATTERSON CADILLAC LOCATED IN WICHITA FALLS, TX, WHERE IT WAS STATED THAT THE LIGHTS PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE DEALER FOUND NO DEFECT WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.

4/15/2020

HEADLIGHTS ARE EXTREMELY DIM

2/12/2024

When I get on the freeway and go around 68 mph my vehicle starts shaking and I constantly get a stabilitrak message that flashes on and off. I have to hold the steering will tight because it swerves a little and had to start driving away from cars. I took it to get the wheels balanced and it still does the same thing. The mechanic from the dealer ship I purchased the vehicle from said he could not find anything wrong with it.

11/27/2021

Rear toe arms are malfunctioning barely drive vehicle on 54342 mileage on vehicle. Having to do with steering jeopardize Leicester on my and my family. VMy vehicle has been inspected. This issue has been inspected by Cadillac mechanics and indicated needs immediate attention. No indicator lights were illuminated to inform me of danger. I am impalled about this situation and I shouldn’t be charged for this mechanical default.

2/10/2025

Passenger side seat bolts attaching seat to frame loosened and seat began to rock

6/17/2024

The contact owns a 2018 Cadillac XT5. The contact stated that while stopped at a stop light, the front driver's side seat independently moved forward and backward. The contact stated that the driver's side rearview mirror independently folded inwards. No warning lights were illuminated. The contact stated that the failure was persistent and scary. The contact stated that during the failure, the driver's seat independently moved forward, and the contact was pushed up to the dashboard. The contact stated that when the front driver's seat independently moved backwards, the contact was pushed to the rear of the vehicle, and the foot failed to remain on the brake pedal. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

10/23/2025

TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT THE FUEL SAFETY INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED FIVE TIMES, BUT THE FUEL SAFETY INDICATOR ILLUMINATED EVERY TIME THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO TAYLOR CADILLAC (6100 CENTRAL AVE, TOLEDO, OH 43615, (419) 842-8800) WHERE A NEW EVAP PURGE VALVE WAS INSTALLED. SHORTLY AFTERWARDS, THE FUEL INJECTORS WERE REPLACED AND NEW ENGINE BANKS WERE INSTALLED. A FEW MONTHS AGO, THE FUEL SAFETY WARNING INDICATOR ILLUMINATED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND A TECHNICIAN FROM THE MANUFACTURER WAS ASSIGNED TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 10,650.

12/12/2018

The contact owns a 2018 Cadillac XT5. The contact stated while the vehicle was stationary at a traffic light, the Stabilitrak warning light was illuminated for a short time and turned off when depressing on the accelerator pedal. The contact stated that on 11/19/2012, while his wife was driving 45 mph, the reduced steering capacity, pull over immediately and other multiple unknown warning lights were illuminated. The driver stated that the steering wheel became difficult to turn however, the driver was able to continue driving to her residence. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 32,000.

11/22/2021

The contact owns a 2018 Cadillac XT5. The contact stated that while driving at an undisclosed speed, the driver's and passenger's rear wheels locked up, causing the driver's and passenger's rear tires to roll backwards. The contact stated that the ABS failed to operate as intended. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

4/20/2022

After exiting a car wash (automated)on Monday-7/3/23, I was attempting to stop my vehicle so I could dry the exterior with towels. I was on the car wash property and as I approached an area that was open, I attempted to stop the vehicle, the engine revved very high and the vehicle took off at a very high speed in fractions of a second. The vehicle then climbed over a flower embankment and hit the wall of the Car wash. The impact was so great that it put a large hole in the wall and ruptured a main water line creating a huge water leak. The fire department and police officer arrived at the scene to make a report. My initial thought was that my sandal may have got trapped but after returning home and rethinking the entire incident may times I believe this was “UNINTENTIONAL ACCELERATION “ The driver side airbag and knee airbag were deployed. Thankfully I was not hurt. Had this happened when I was on a road or a grocery store/ mall parking lot things could have been very serious. I have insurance through State Farm and have requested them numerous times to have a diagnostic check done to identify the reason for this to happen and they have declined my request. Please let me know what the next steps are.

7/6/2023

See attached document for complaint

3/12/2024

See attached document for complaint

3/12/2024

See attached document for complaint

3/12/2024

The tread is separating from the tire in chunks. Never seen this in a 21000 mile factory Michelin tire let alone any other tire before. It exposes the core of the tire which is a safety hazard. Called Michelin and they were only concerned about the warrantee, not the safety.

7/2/2024

The contact owns a 2018 Cadillac XT5. The contact stated that while driving at slow speeds, the vehicle unintendedly shut off. The vehicle was towed to the local dealer who diagnosed that the body control module (BCM) had failed and needed to be replaced. The contact was informed that BCM failure was caused by internal corrosion to the unit due to condensation leaking from the HVAC water line, which was positioned above the BCM. The vehicle was repaired. The contact stated that the BCM unit was previously replaced due to the same failure. The manufacturer was notified of the failure. The failure mileage was 95,000.

10/1/2024