2017 Cadillac XT5 Owner Complaints

DEFECTIVE UPPER DASHBOARD HAS LARGE BALLOONED AREA IN CENTER WHERE ADHESIVE EITHER FAILED OR WASN'T APPLIED AND LOWER DASHBOARD HAS DEFECTIVE LUMP UNDER MATERIAL. THESE DEFECTS SHOULD NEVER HAVE LEFT THE FACTORY. POOR QUALITY CONTROL. BOTH DASHBOARDS ARE TO BE REPLACED BY DEALER.

11/14/2016

CADILLAC XT5 2017 LUXURY FWD MODEL VIBRATES AT ALL SPEEDS. ACCELERATOR AND STEERING WHEEL VIBRATES. TIRES HAVE BEEN BALANCED AND ROTATED WITH NO IMPROVEMENT TO THE CONSTANT VIBRATION. WATER SLOSHES OUT OF BOTTLE IN CUP HOLDER, JACKET FALLS OFF CLOTHES HOOK IN BACKSEAT, EGGS BREAK IN EGG CARTON ALL DUE TO SIGNIFICANT AND CONSTANT VIBRATION AT ALL SPEEDS.

4/30/2017

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

11/14/2016

THE CARS AUTO SHUTOFF SHUTS OFF THE INSTANT THAT THE CAR STOPS, AT STOP SIGNS, THE CAR SHUTS OFF CAN THEN STARTING TO PRECEED HESITATES AS IT STARTS. THIS COULD CAUSE A MISJUDGEMENT IN THE ABILITY TO ENTER THE TRAFFIC FLOW AND RESULT IN AN ACCIDENT. THE FEATURE IS NOT ADJUSTABLE.

3/15/2017

RANDOMLY, AFTER STARTING THE VEHICLE AND MOVING THE SHIFT LEVER TO REVERSE, THE EMERGENCY BRAKE INDEPENDENTLY SETS SUCH THAT PARK IS DISPLAYED ON THE DASH AS WELL AS REVERSE. IN OTHER WORDS, THE VEHICLE IS IN BOTH REVERSE AND PARK SIMULTANEOUSLY AS DISPLAYED ON THE DASH DISPLAY. HOWEVER, I AM TOLD BY GM THAT THE PARK DISPLAYED ON THE DASH IS REALLY INDICATING THE EMERGENCY BRAKE IS SET AND THAT THE TRANSMISSION IS NOT IN PARK. IF THE VEHICLE CAN INDEPENDTLY SET THE EMERGENCY BRAKE WHEN MOVING THE TRANSMISSION OUT OF PARK, CAN THIS HAPPEN WHEN THE VEHICLE IS IN MOTION? IF SO, A DISASTROUS ACCIDENT COULD OCCUR.

4/14/2017

WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.

8/9/2017

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

11/14/2016

MY 2017 XT5 COMPLETELY SHUTDOWN ON MY ON SATURDAY, 10/7. I WAS AT A STOP LIGHT & WHEN I PRESSED THE ACCELERATOR, THE INSTRUMENT CLUSTER HAD A NUMBER OF LIGHTS COME ON & THE VEHICLE WAS VERY HARD TO ACCELERATE. I HAD TO PULL OVER IMMEDIATELY & THEN THE CAR SHUT DOWN. IT WAS COMPLETELY DEAD: THE HAZARD LIGHTS DID NOT WORK (VERY SCARY) & ONSTAR AND THE SOS BUTTON WOULD NOT CONNECT. AFTER ABOUT 5-10 MINUTES, ONSTAR WAS CONNECTED & I WAS TOLD NOT TO DRIVE THE VEHICLE DUE TO ENGINE & TRANSMISSION CODES. THE VEHICLE WAS TOWED THE DEALER BY ROADSIDE. ON MONDAY, THE DEALER PROVIDED ME WITH A LOANER WHILE THE DIAGNOSED THE VEHICLE. ON 10/11, WHEN I WENT TO PICK-UP THE VEHICLE, I WAS TOLD THE ISSUE WAS A 'LOGIC LOCK,' THE CAR WAS DRIVEN FOR 4 MILES & CONSIDERED FIXED. I REFUSED THE CAR AS WE NEED TO KNOW THE ROOT CAUSE. THE DEALER STILL HAS MY CAR AND HAS NOT CONTACTED CADILLAC YET. I AM STILL WAITING TO HEAR FROM THEM AND ALSO HAVE A CASE OPENED WITH CADILLAC CUSTOMER CARE, BUT THEY ARE LESS THAN HELPFUL. THE POOR CUSTOMER SERVICE IS ONE ISSUE, BUT THE GREATER ISSUE IS THE SAFETY OF MY CAR AND THE FACT THAT IT COMPLETELY DIED ON ME AND THE DEALER THINKS CLEARING SOME CODES WILL RESOLVE IT. PLEASE HELP. GOD FORBID THIS HAPPENS TO ME OR SOMEONE ELSE AGAIN. IT IS COMPLETELY UNSAFE.

10/13/2017

THIS CAR WAS SOLD TO ME WITH A DRIVER AWARENESS PACKAGE THAT INCLUDES LOW SPEED FRONT BRAKING AND I AM UNABLE TO GET IT TO WORK, A SALESPERSON DROVE THE CAR AND COULD NOT GET IT TO WORK AND A CADILLAC MECHANIC AT LINUS CADILLAC IN VERO BEACH, FL. DROVE THE CAR AND COULD NOT MAKE IT WORK.. THE CAR HAS BEEN TO TWO DEALERSHIPS FOR THIS ISSUE AND THE LAST DEALER MECHANIC AT LINUS ADVISED ME THAT THE SYSTEM IS NOT WORKING. CADILLAC DENIES THIS AND CLAIMS THE SYSTEM CANNOT BE TESTED BUT THAT IT IS IN THE CAR AND WILL WORK. I HAVE NEVER HEARD OF ANY SUCH THING. I HAVE TO MUCH DOCUMENTATION ON THIS ISSUE TO ATTACH BELOW. VIDEOS, E MAILS TO AND FROM THE DEALER SERVICE DEPT, ETC.

6/22/2016

I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE THE PARKING BRAKE), BUT THE DEALER DID NOT FIND A CONCRETE PROBLEM FOR THE LIGHT. IS THIS GOING TO TURN INTO A RECURRING PROBLEM? IT IS VERY DEFINITELY NOT SAFE.

11/16/2016

MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.

11/14/2016

I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE THE PARKING BRAKE), BUT THE DEALER DID NOT FIND A CONCRETE PROBLEM FOR THE LIGHT. IS THIS GOING TO TURN INTO A RECURRING PROBLEM? IT IS VERY DEFINITELY NOT SAFE.

11/16/2016

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

10/19/2016

WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.

8/9/2017

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER'S SEAT MADE A SNAPPING AND CRACKLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT FRAME WAS REPLACED; HOWEVER THE FAILURE RECURRED. IN ADDITION THE CONTACT STATED THAT THE REAR PASSENGER WHEEL MADE A KNOCKING NOISE WHEN THE VEHICLE DROVE OVER A BUMP OR MAKING TURNS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,800. UPDATED 02/14/17*LJ *CN

12/8/2016

CADILLAC XT5 2017 LUXURY FWD MODEL VIBRATES AT ALL SPEEDS. ACCELERATOR AND STEERING WHEEL VIBRATES. TIRES HAVE BEEN BALANCED AND ROTATED WITH NO IMPROVEMENT TO THE CONSTANT VIBRATION. WATER SLOSHES OUT OF BOTTLE IN CUP HOLDER, JACKET FALLS OFF CLOTHES HOOK IN BACKSEAT, EGGS BREAK IN EGG CARTON ALL DUE TO SIGNIFICANT AND CONSTANT VIBRATION AT ALL SPEEDS.

4/30/2017

CADILLAC XT5 2017 LUXURY FWD MODEL VIBRATES AT ALL SPEEDS. ACCELERATOR AND STEERING WHEEL VIBRATES. TIRES HAVE BEEN BALANCED AND ROTATED WITH NO IMPROVEMENT TO THE CONSTANT VIBRATION. WATER SLOSHES OUT OF BOTTLE IN CUP HOLDER, JACKET FALLS OFF CLOTHES HOOK IN BACKSEAT, EGGS BREAK IN EGG CARTON ALL DUE TO SIGNIFICANT AND CONSTANT VIBRATION AT ALL SPEEDS.

4/30/2017

PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. RETURNED THE VEHICLE AGAIN 8/28/17 FOR SERVICE FOR THE SAME REASON. ALSO THE SUSPENSION IS VERY ROUGH, WHEELS FELL LIKE THEY ARE CONSTANTLY SHAKING, LARGE BUMPS IN THE ROAD CAUSE THE VEHICLE TO LOOSE TRACTION AND DEVIATE FROM LANE OF TRAVEL. STEERING MAKES A LOUD WHINING/CLICKING NOISE. STEERING WAS SERVICE IN JULY AND FOUND LOOSE MECHANICAL ITEM. 3 WEEKS LATER THE SAME NOISE HAS RETURNED. I BELIEVE THE WAY THE VEHICLE HANDLES BUMPS IN THE ROAD IS CAUSING THE STEERING ISSUE. DRIVING AROUND CURVES AND HITTING A BUMP OR DEPRESSION IN THE ROAD CAUSES THE VEHICLE TO SKIP ACROSS THE ROAD SURFACE AND MOMENTARILY LOOSE TRACTION AND STEERING CONTROL. DRIVING THE SAME XT5 LOANER CAR, DOES NOT HAVE THESE SUSPENSION ISSUES. ADDITIONALLY, THE AUDIO RANDOMLY STOPS WORKING, TURNING THE CAR OFF/ON ALLOWS AUDIO TO START WORKING AGAIN.

8/28/2017

#1 I HAVE PROBLEM VIEWING THRU WINDSHIELD BECAUSE LIGHT BEIGE DASHBOARD REFLECTING ONTO THE INSIDE OF THE WINDSHIELD (SUN GLARE)... #2 I HAVE HARD TO SEE REARVIEW WHEN BACK UP BECAUSE TOO DIM BACKUP LAMPS...

7/26/2017

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE WASHING THE VEHICLE IN THE DRIVEWAY, THE CONTACT NOTICED THAT THE INTERIOR OF THE PASSENGER SIDE HEADLIGHT ASSEMBLY WAS CLOUDY. THE VEHICLE WAS TAKEN TO THE DEALER (INGERSOLL AUTO CADILLAC IN DANBURY, CONNECTICUT) WHO STATED THAT THERE WAS NO FAILURE AND THE VEHICLE WAS DESIGNED THAT WAY. THE DEALER FURTHER STATED THAT THE HEADLIGHT ASSEMBLY WOULD EVENTUALLY DRY OUT WITH THE HEAT FROM THE HEAD LAMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 2,699.

8/23/2017

I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE THE PARKING BRAKE), BUT THE DEALER DID NOT FIND A CONCRETE PROBLEM FOR THE LIGHT. IS THIS GOING TO TURN INTO A RECURRING PROBLEM? IT IS VERY DEFINITELY NOT SAFE.

11/16/2016

I JUST GOT THIS CAR DELIVERED TO MY HOME ON 01/11/2019, THEN IT ID NOT WANT TO START AFTER JUMP STARTING IT WORKED THEN SHUT OFF SO I WAS GOING TO THE DEALESHIP WHILE DRIVING ONTHE EXPRESSWAY THE CAR JUST COMPLETELY SHUT OFF WOULD NOT START , SO HAD IT TOWED TO THE DEALERSHIP THINKING IT WAS THE BATTERY NOW IT HAS TO BE THERE TILL MONDAY OR TUESDAY,

1/12/2019

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

10/19/2016

Body Issue- Left and Right Front Doors of Vehicle air popping and Grinding when opened. No Damage or Accidents have occurred to the Vehicle for this Function to have a Error.

11/29/2021

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER'S SEAT MADE A SNAPPING AND CRACKLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT FRAME WAS REPLACED; HOWEVER THE FAILURE RECURRED. IN ADDITION THE CONTACT STATED THAT THE REAR PASSENGER WHEEL MADE A KNOCKING NOISE WHEN THE VEHICLE DROVE OVER A BUMP OR MAKING TURNS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,800. UPDATED 02/14/17*LJ *CN

12/8/2016

WHEN TAKING TURNS, EITHER LEFT FOR RIGHT, THE DRIVER SEAT MAKES CLICKING NOISES AND THERE IS A FEEL OF THE SEAT SHIFTING TO THE SIDE. THIS IS VERY PREVALENT WHEN GOING THRU ROUND ABOUTS. AT TIMES WHEN THE VEHICLE IS PARKED AND DRIVER REACHING TO CLOSE DRIVER DOOR THE SAME PROBLEM IS APPARENT.

7/29/2017

#1 I HAVE PROBLEM VIEWING THRU WINDSHIELD BECAUSE LIGHT BEIGE DASHBOARD REFLECTING ONTO THE INSIDE OF THE WINDSHIELD (SUN GLARE)... #2 I HAVE HARD TO SEE REARVIEW WHEN BACK UP BECAUSE TOO DIM BACKUP LAMPS...

7/26/2017

Our XT5 began getting 'Steering Assist Reduced' message about a year ago. It comes and goes , coming more often now. The problem is the thermostat and is a very common issue with numerous complaints here and on Cadillac forums (below). The problem is, when this issue occurs the AC stops working, and when that happens you have no windshield defrost, and that is a safety problem. Cadillac has TSB's describing this issue but refuses to cover it goodwill as we are slightly out of warranty. The repair is extensive, requiring 4.5 of time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

9/25/2024

DIFFICULTY REFUELING THE VEHICLE AT THE GAS PUMP. GAS NOZZLE KEEPS SHUTTING OFF DURING THE REFUELING PROCESS, SO IT TAKES A LONG TIME TO REFILL THE GAS TANK. CADILLAC ISN'T QUITE SURE WHAT IS WRONG AND THE VEHICLE HAS BEEN AT THE DEALER FOR MORE THAN A WEEK WAITING ON A PART. VEHICLE ONLY HAS 7,500 MILES ON IT. THIS IS MY FIRST CADILLAC AND PROBABLY MY LAST!

8/1/2017

STABILIZE WARNING KEEPS COMING ON AND SAYS TO SET PARKING BREAK AS WELL. READING ABOUT THIS, IT IS A VERY COMMON WARNING THAT CAUSES THE STABILITY SENSORS TO FAIL AND INCREASE LIKELIHOOD OF A CRASH FOR SOMETHING THAT IS SUPPOSED TO BE A SAFTEY FEATURE ON THIS VEHICLE. THIS CREATES AN UNNECESSARY SAFTEY HAZARD THAT CADILLAC WILL NOT ADMIT TO OR FIX. THIS SEEMS TO ONLY HAPPEN WHEN SITTING STILL AT A STOP LIGHT OR STOP SIGN.

1/11/2021

XT5 bumper-to-bumper warranty expired on 6-1-21. Both key fobs suddenly quit working on 7-17-21. Took to dealer 7-21-21. Cost me $300. Got it back on 7-26-21. Drove vehicle for the first time after getting it back on 7-28-21. Key fob quit working again briefly then started after I kept trying for a few minutes. After driving for 5 miles, the car completely died on very busy road - no steering, no dash lights, break lights - then the car suddenly braked really hard and i almost got rear-ended. 4-way flashers wouldn't work so I had no way to warn other drivers coming up behind me. I also was a sitting duck as I couldn't exit the vehicle since the doors wouldn't unlock and windows wouldn't go down. The temperature was in the 80s and I quickly began to overheat. I tried to signal other drivers who were beeping their horns and swerving around me until several pulled over to help. After approx. 10-15 minutes, as I was calling 911, the doors unlocked and I got the 4-ways to come on though they were working erratically. I called the dealership and they came and picked up the car. They've had it for a week and don't know what's wrong with it. This is a potentially deadly safety issue; I could have died or caused someone else to be injured or die due to the car suddenly losing ALL power while driving in heavy traffic with no warning, then braking hard and very unexpectedly, along with the inability to warn other drivers due to the inoperable 4-ways I also could have succumbed to hyperthermia as there was no way to escape from an extremely hot car. It appears that after doing some basic research, that this is not an isolated problem with the 2013-2017 XT5s. There are numerous reports of incidents similar or identical to mine found on various Cadillac owners online forums. Additionally, a common complaint is that this problem has not yet been solved yet by General Motors and their dealerships are at a loss to resolve this issue (they haven't been able to fix mine yet!)

8/4/2021

engine light comes on, brake assist service light comes on when transmission idles down at stop signs, stabilitrak service light comes on after transmission idles down after a stop. This has happened twice and I had to get it repaired.

1/5/2022

The straps of the car seat loosen on their own, without holding down the button to loosen the harness. It’s unsafe to continue to use this seat as the straps will not stay tightened in the event of a car accident. The seat is available for inspection if needed. No the seat has not been inspected by any third party.

12/23/2024

The straps on the seat loosen on their own when pulled, without pressing on the button to loosen them. This would be dangerous in the event of an accident because the straps could loosen and the child would not be secure. The car seat has always been installed in the car seat base (from the manufacturer). The car seat is available for inspection if needed. The car seat has not been inspected by a third party. I reached out to the company, Nuna, to let them know if the issue and they refused to inspect or replace the seat and the only solution they suggested was that I purchase a new seat.

12/23/2024

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN DRIVING IN THE SUN AT ANY SPEED, THE WINDSHIELD ACTED LIKE A MIRROR AND CAUSED EVERYTHING ON THE DASHBOARD TO REFLECT ONTO THE WINDSHIELD. THE DRIVER'S VISION WAS OBSCURED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS A SAFETY ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS 250. ..UPDATED 11/21/16 *BF UPDATED 12/13/16.*JB

10/7/2016

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN DRIVING IN THE SUN AT ANY SPEED, THE WINDSHIELD ACTED LIKE A MIRROR AND CAUSED EVERYTHING ON THE DASHBOARD TO REFLECT ONTO THE WINDSHIELD. THE DRIVER'S VISION WAS OBSCURED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS A SAFETY ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS 250. ..UPDATED 11/21/16 *BF UPDATED 12/13/16.*JB

10/7/2016

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING ON THE INTERSTATE AT AN UNKNOWN SPEED, THE VEHICLE WAS INVOLVED IN A HIT AND RUN CRASH. THE EXTERIOR PASSENGER SIDE REARVIEW MIRROR WAS CLIPPED AND DAMAGED BY ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE CONTACT ATTEMPTED TO CALL THE DEALER, BUT DID NOT RECEIVE A RESPONSE. THE FAILURE MILEAGE WAS 10,000.

4/20/2017

2017 CADILLAC XT5. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES WITH VEHICLE. *LD UPDATED 10/04/2017*JS

10/4/2017

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. THE CONTACT STATED THAT THE HEADLIGHTS (INTELEBEAMS) WERE DESIGNED TO AUTOMATICALLY ILLUMINATE WHEN APPROACHING A VEHICLE. THE LIGHTS WERE SUPPOSED TO DEACTIVATE WHEN APPROACHING AN ONCOMING VEHICLE ON THE OTHER SIDE OF THE ROAD. THE CONTACT STATED THAT THE INTELEBEAMS WERE NOT OPERATING CONSISTENTLY. THE LIGHTS TURNED OFF AND ON WITHOUT ANY EFFORT FROM THE CONTACT. THE FAILURE CAUSED THE VEHICLE NOT TO START SOMETIMES DUE TO A DRAINED BATTERY. THE INTELEBEAMS WERE SUPPOSED TO BE ABLE TO BE MANUALLY TURNED ON AND OFF, BUT THEY WOULD NOT SHUT OFF ON A CONSISTENT BASIS. THE CONTACT WAS CONCERNED OF A POSSIBLE CRASH OR ROAD RAGE INCIDENT IF THE FAILURE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AMERICAN CHEVROLET CADILLAC MUNCIE (6580 W HOMETOWN BLVD, MUNCIE, IN 47304, (765) 212-3294) AND THE CONTACT WAS PROVIDED A LOANER VEHICLE, BUT THE FAILURE RECURRED. THE DEALER WAS INSTRUCTED BY THE MANUFACTURER NOT TO REPAIR THE VEHICLE ANYMORE. THE CONTACT WAS IN THE MIDDLE OF A LEMON LAW LAWSUIT. THE FAILURE MILEAGE WAS 2,000. *TT*JB

3/12/2019

THIS VEHICLE HAS ONLY 37000 MILES AND THE FACTORY INSTALLED TIRES ARE DOWN TO 2/32 OF TREAD. THE TIRES HAVE BEEN ROTATED EVERY 5000 MILES

6/11/2019

Body Issue- Left and Right Front Doors of Vehicle air popping and Grinding when opened. No Damage or Accidents have occurred to the Vehicle for this Function to have a Error.

11/29/2021

The contact owns a 2017 Cadillac XT5. The contact stated while driving approximately 5 MPH, the engine made a grinding sound, and the vehicle accelerated while the foot was on the brake pedal. The contact did not recall any warning lights on the instrument panel. The contact also had an incident where he accidentally ran into the garage, and the air bags did not deploy; however, the front passenger side of the vehicle was damaged. The contact did not recall any warning lights on the instrument panel. The local dealer did not diagnose any failure; however, the vehicle was repaired. No injuries and medical reports were necessary. The contact stated the vehicle does not have an emergency brake. The dealer did not diagnose any failure with the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 8,000

4/7/2022

The contact owns a 2017 Cadillac XT5. The contact stated while driving approximately 5 MPH, the engine made a grinding sound, and the vehicle accelerated while the foot was on the brake pedal. The contact did not recall any warning lights on the instrument panel. The contact also had an incident where he accidentally ran into the garage, and the air bags did not deploy; however, the front passenger side of the vehicle was damaged. The contact did not recall any warning lights on the instrument panel. The local dealer did not diagnose any failure; however, the vehicle was repaired. No injuries and medical reports were necessary. The contact stated the vehicle does not have an emergency brake. The dealer did not diagnose any failure with the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 8,000

4/7/2022

The vehicle's park brake system failed to actuate resulting in unsafe parking of vehicle on hills/slopes. The service park brake light activated on the dash. Vehicle was taken to dealership to investigate. They confirmed park brake system was not working. This vehicle has electronic actuators for the park brake function on each rear wheel. The dealership did not find any defective components but determined the vehicle software was the root cause. The software was reset and the system now performs as intended. I am very concerned that a software failure associated with a key parking brake safety system can occur with no known cause.

5/25/2022

The vehicle's park brake system failed to actuate resulting in unsafe parking of vehicle on hills/slopes. The service park brake light activated on the dash. Vehicle was taken to dealership to investigate. They confirmed park brake system was not working. This vehicle has electronic actuators for the park brake function on each rear wheel. The dealership did not find any defective components but determined the vehicle software was the root cause. The software was reset and the system now performs as intended. I am very concerned that a software failure associated with a key parking brake safety system can occur with no known cause.

5/25/2022

The contact owns a 2017 Cadillac XT5. The contact stated that the rear passenger's side brake line was fractured. The vehicle was taken to the dealer where it was diagnosed that the rear passenger's side brake line needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.

6/21/2022

The contact owns a 2017 Cadillac XT5. The contact stated while driving approximately 40 MPH, the vehicle overheated and stalled. The power steering assist was reduced with the drive with care message displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who informed the contact about the thermostat failure, engine, and DTC: P0128. The manufacturer was not contacted. The approximate failure mileage 43,806.

9/27/2022

i was involved in a front end collision with a car that pulled out in front of me without looking. I ended up T-boning the car at approx. 20-25 MPH. Both myself and my wife were wearing our seat belts. Mine held but the passenger one held only the lap belt part. The shoulder part of the SB allowed her face to go crashing into the dashboard. She ended up with abdominal injuries and head trauma. I took it to the dealer and they say the seat belt will need to be replaced as it is defective. (You think). I can pull on the shoulder strap rapidly and it will not 'catch'.

10/27/2024

While driving my vehicle, alert popped up on my dash stating "Steering Assist is Reduced Drive with Care" futhermore after that my Check Engine Light Turned on and my Engine Heater Stayed cold and would not warm up. Vehicle has been inspected by the Cadillac Dealer and they stated it is all due to the Sensor. However Sensor is on backorder and has taken them 3 week to get the part. They stated it is safe to drive even though all those alerts came up, since he said it appears to be stuck open, however they stated if it gets stuck in a closed state then the engine could overhead which would require having the vehicle towed in. They offer a "limited" warranty on this however since I just was past the warranty period they state you have to pay the full price. Warranty is for 85,000 miles and I am barely above it at 87675.

1/30/2025

Check engine code p0128. driver assistance, air conditioning and steering affect.

9/11/2025