2025 Cadillac Escalade Owner Complaints
Complaint Summary
The 2025 Cadillac Escalade has 7 reported complaints.
- Top issues involve engine and power train.
Reliability Score
Reliability Score
Based on 7 complaints
Most Frequent Issues
ENGINE
4 57.1%
POWER TRAIN
1 14.3%
ELECTRICAL SYSTEM
1 14.3%
UNKNOWN OR OTHER
1 14.3%
Quick Insights
The top category is ENGINE, accounting for 57.1% of all complaints.
Owners have reported issues across 4 distinct vehicle systems.
Note: Complaint data reflects owner reports and may not always indicate a verified defect. Compare with Recalls and TSBs for a complete picture.
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What owners keep reporting on the 2025 Cadillac Escalade
The 2025 Cadillac Escalade has 7 owner complaints in this dataset. ENGINE is the most common complaint category, representing about 57% of the reports shown here.
Most common complaint categories
The top complaint groups for the 2025 Cadillac Escalade are ENGINE (4), POWER TRAIN (1), ELECTRICAL SYSTEM (1).
Are these complaints a serious red flag?
Potentially. 5 complaint reports involve higher-attention systems like brakes, steering, engine, powertrain, fuel, suspension, airbags, or electrical components, which is enough to justify a focused inspection.
What should buyers inspect on a used 2025 Cadillac Escalade?
Start with the top complaint systems, compare them against the recall report, then inspect service records for evidence that those same areas were already repaired or monitored.
Detailed Complaint Log
Showing 4 of 4 systems
ENGINE
4 Reports57% of totalPreviewing the first 2 complaint summaries.
Was on the interstate driving 75 mph, with my daughter, her friend, my wife. And the car cut off, and dealership said engine locked. 45 minutes prior i was on a snowy mountain road, and this vehicle has 939 miles on it, one month old. Now i am reading about the investigation, and feel this is negligence on gmc. This could have been a disaster and life changing for me. I dont care if its a 75k vehicle or 135k like mine, this is dangerous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! the vehicle is currently at the dealership! Told my wife to start recording in case something happened.
1/21/2025
The contact owns a 2025 Cadillac Escalade. The contact stated that while driving on the highway at approximately 77 MPH in the left lane, the vehicle lost motive power and shut down. The driver was able to move to the right lane and pulled over safely. There were no warning lights illuminated. The contact called OnStar for assistance. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about a buyback and the lemon law due to not being able to replace the engine in a timely manner. The contact was also referred to the NHTSA Hotline. The failure mileage was approximately 953.
1/21/2025
POWER TRAIN
1 Report14% of totalPreviewing the first 1 complaint summaries.
Was on the interstate driving 75 mph, with my daughter, her friend, my wife. And the car cut off, and dealership said engine locked. 45 minutes prior i was on a snowy mountain road, and this vehicle has 939 miles on it, one month old. Now i am reading about the investigation, and feel this is negligence on gmc. This could have been a disaster and life changing for me. I dont care if its a 75k vehicle or 135k like mine, this is dangerous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! the vehicle is currently at the dealership! Told my wife to start recording in case something happened.
1/21/2025
ELECTRICAL SYSTEM
1 Report14% of totalPreviewing the first 1 complaint summaries.
Vehicle showed error on the dash for all various systems. It told me those systems required service. I parked the truck and it locked me out of it. OnStar could not open the doors, they kept telling me the truck was unlocked. My app could not open the doors. I called roadside and they showed me how to remove the cover on drive side handle and insert the manual key. The lock turned but the vehicle would not unlock due to the automatic doors. We had to insert an airbag and Jimmy open the door by hooking the interior door handle. The issue is this vehicle will lock you out of your car in an emergency. With the key you cannot unlock the doors. Luckily I only had dinner stuck in the car. I have little children and my fear is they will be locked in the truck if this happens. In the event of an emergency there is no way to get into the truck without smashing windows. The running boards in this mode disappear which makes it even more challenging to break the window and get over and inside. This is a very serious and dangerous design by Cadillac on the Escalade 2025.
12/15/2025
UNKNOWN OR OTHER
1 Report14% of totalPreviewing the first 1 complaint summaries.
Vehicle showed error on the dash for all various systems. It told me those systems required service. I parked the truck and it locked me out of it. OnStar could not open the doors, they kept telling me the truck was unlocked. My app could not open the doors. I called roadside and they showed me how to remove the cover on drive side handle and insert the manual key. The lock turned but the vehicle would not unlock due to the automatic doors. We had to insert an airbag and Jimmy open the door by hooking the interior door handle. The issue is this vehicle will lock you out of your car in an emergency. With the key you cannot unlock the doors. Luckily I only had dinner stuck in the car. I have little children and my fear is they will be locked in the truck if this happens. In the event of an emergency there is no way to get into the truck without smashing windows. The running boards in this mode disappear which makes it even more challenging to break the window and get over and inside. This is a very serious and dangerous design by Cadillac on the Escalade 2025.
12/15/2025
Data and Methodology
Scores are derived from NHTSA recalls and owner complaints, normalized by vehicle segment averages.
What are the most common owner complaints for the 2025 Cadillac Escalade?
Are complaints about the 2025 Cadillac Escalade a serious warning sign?
How should buyers use complaint data for the 2025 Cadillac Escalade?
Are complaints about the 2025 Cadillac Escalade severe?
Complaint list entries are sourced from owner-submitted NHTSA ODI records.
Cadillac Escalade: How should complaint data influence buying decisions?
Carfocal links complaint data directly to recall and maintenance routes for the same model year.
- Complaint entries
- 7
- Top-topic view
- 4 grouped topics shown
- Primary source
- NHTSA ODI owner complaint records
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