2024 Cadillac Escalade Owner Complaints

I started my Escalade and 5 minutes later I lost power which as the entire vehicle had no power. So I left it alone for an hour or so in my garage and I started up again and this time didn’t loose power. Everything appeared normal and working again. Than the next day I started it up and I had this popup message SD card has been removed press ok to exit navigation (when no SD card was removed). I also noticed that my backup camera, grid lines, or augmented reality has also intermittently not working on days. It sometimes works as normal and sometimes it does not. The message shows Service Augmented Reality System. The following next day, while I’m cruising on the highway the Escalade shifted into neutral when I was going 75 mph and had no mechanical power. So I pulled over stoped the vehicle and shut it off. Restarted after 15 minutes and it operated normally. I’m worried about Safety since it shifted to neutral at highway speed and lost mechanical power, along with other power issues which is extremely dangerous. This vehicle either is a lemon or there is a unknown manufacturing defect and in both cases needs to be replaced due to egregious safety concern.

6/24/2024

The contact owns a 2024 Cadillac Escalade. The contact stated while driving on the highway at 75 MPH, the vehicle unintendedly shut off. The contact pulled over to the side of the road and attempted to restart the vehicle; however, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 9,000. The VIN was unavailable.

1/27/2025

I started my Escalade and 5 minutes later I lost power which as the entire vehicle had no power. So I left it alone for an hour or so in my garage and I started up again and this time didn’t loose power. Everything appeared normal and working again. Than the next day I started it up and I had this popup message SD card has been removed press ok to exit navigation (when no SD card was removed). I also noticed that my backup camera, grid lines, or augmented reality has also intermittently not working on days. It sometimes works as normal and sometimes it does not. The message shows Service Augmented Reality System. The following next day, while I’m cruising on the highway the Escalade shifted into neutral when I was going 75 mph and had no mechanical power. So I pulled over stoped the vehicle and shut it off. Restarted after 15 minutes and it operated normally. I’m worried about Safety since it shifted to neutral at highway speed and lost mechanical power, along with other power issues which is extremely dangerous. This vehicle either is a lemon or there is a unknown manufacturing defect and in both cases needs to be replaced due to egregious safety concern.

6/24/2024

1.What component or system failed or malfunctioned, and is it available for inspection upon request? •The primary issue was with the vehicle’s software system, which was incompletely updated on 9/13/24. This has caused the safety features to malfunction. Additionally, the parking emergency brake engaged suddenly while I was driving. The vehicle is currently available for inspection upon request, as I have already reported the issue and requested immediate attention from the dealership. 2.How was your safety or the safety of others put at risk? My safety,, was severely put at risk when the parking emergency brake suddenly engaged while I was driving. This sudden braking caused me to sustain a strained neck and strained back. I was fortunate to avoid a more serious accident, but this malfunction was extremely dangerous. Additionally, the faulty safety features and the repeated and incorrect engagement of the OnStar emergency system have caused further distress and distractions while driving. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? •As of now, the problem has not been reproduced or confirmed by the dealer. I have scheduled an appointment for inspection on 10/2, and I have made the dealership aware of the issues through my communication. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? •The vehicle or component has not yet been inspected by the manufacturer, police, or insurance representatives. I have only reported the issue to the dealership so far and requested an immediate inspection and resolution. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? •Yes, there were symptoms prior to the emergency brake incident. After the incomplete software update on 9/13/24 the vehicle’s safety features began malfunctioning.

9/18/2024

Complete engine failure while driving. Vehicle is brand new with only 6,700 miles

2/20/2025

The car started with a rough idle and a check engine light. It was also louder than normal. Driving down the main road approaching a light on the brakes. the light turned green and when I went to hit the gas the car died in the middle of the road. Car would not restart. OBD code P0016 The car is currently at Cadillac service

4/14/2025

The contact owns a 2024 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

5/12/2025

The contact owns a 2024 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

7/2/2025

1.What component or system failed or malfunctioned, and is it available for inspection upon request? •The primary issue was with the vehicle’s software system, which was incompletely updated on 9/13/24. This has caused the safety features to malfunction. Additionally, the parking emergency brake engaged suddenly while I was driving. The vehicle is currently available for inspection upon request, as I have already reported the issue and requested immediate attention from the dealership. 2.How was your safety or the safety of others put at risk? My safety,, was severely put at risk when the parking emergency brake suddenly engaged while I was driving. This sudden braking caused me to sustain a strained neck and strained back. I was fortunate to avoid a more serious accident, but this malfunction was extremely dangerous. Additionally, the faulty safety features and the repeated and incorrect engagement of the OnStar emergency system have caused further distress and distractions while driving. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? •As of now, the problem has not been reproduced or confirmed by the dealer. I have scheduled an appointment for inspection on 10/2, and I have made the dealership aware of the issues through my communication. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? •The vehicle or component has not yet been inspected by the manufacturer, police, or insurance representatives. I have only reported the issue to the dealership so far and requested an immediate inspection and resolution. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? •Yes, there were symptoms prior to the emergency brake incident. After the incomplete software update on 9/13/24 the vehicle’s safety features began malfunctioning.

9/18/2024

The brake system failed within 3 months of purchase of Cadillac Escalade. The mileage was 4,209 miles, when the incident occurred The vehicle was towed to Massey Cadillac, Authorised Service Partner (ASP) and diagnosed that 'DIAG BRAKE LIGHT C058A BREAK MASTER CYLINDER HAS INTERNAL FAULT'. They replaced the faulty part and the brake is working good now I was saved from a major accident, there was a chance to ran over some one as I realised the failure of brake, while the vehicle was in motion. I believe, this a potential claim for a compensation from manufacturer. I filed complaint with General Motors and I did not get a satisfactory reply. They were dragging it without any timely response.

9/26/2025

1.What component or system failed or malfunctioned, and is it available for inspection upon request? •The primary issue was with the vehicle’s software system, which was incompletely updated on 9/13/24. This has caused the safety features to malfunction. Additionally, the parking emergency brake engaged suddenly while I was driving. The vehicle is currently available for inspection upon request, as I have already reported the issue and requested immediate attention from the dealership. 2.How was your safety or the safety of others put at risk? My safety,, was severely put at risk when the parking emergency brake suddenly engaged while I was driving. This sudden braking caused me to sustain a strained neck and strained back. I was fortunate to avoid a more serious accident, but this malfunction was extremely dangerous. Additionally, the faulty safety features and the repeated and incorrect engagement of the OnStar emergency system have caused further distress and distractions while driving. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? •As of now, the problem has not been reproduced or confirmed by the dealer. I have scheduled an appointment for inspection on 10/2, and I have made the dealership aware of the issues through my communication. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? •The vehicle or component has not yet been inspected by the manufacturer, police, or insurance representatives. I have only reported the issue to the dealership so far and requested an immediate inspection and resolution. 5.Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? •Yes, there were symptoms prior to the emergency brake incident. After the incomplete software update on 9/13/24 the vehicle’s safety features began malfunctioning.

9/18/2024

Coffee was spilled on center console while transferring cup from Starbucks employee to cup holder. Cup was overfilled and lid wasn’t on properly. Immediately the dash panel started flashing and the service transmission light came on. Drove around a parking lot for a few minutes and seemed okay to drive even with the instrument panel flashing. Had 90 mile drive and during drive message similar to slow down for gear shift popped up and “Service Shifter See Owner’s Manual” came up. When I went to exit freeway and was around 5 MPH the vehicle slammed to a stop. Then would not go into any other gear. As I called for tow driver I turned vehicle back on and was sitting when the vehicle started moving again without my control. I then drove it an additional 20 miles home staying above 20 MPH. Insane Cadillac would design a $120k vehicle with that risk in a very susceptible to spills area. Incredibly unsafe. Beyond traumatizing experience with a vehicle that has leas than 8500 miles on it.

5/3/2025

I started my Escalade and 5 minutes later I lost power which as the entire vehicle had no power. So I left it alone for an hour or so in my garage and I started up again and this time didn’t loose power. Everything appeared normal and working again. Than the next day I started it up and I had this popup message SD card has been removed press ok to exit navigation (when no SD card was removed). I also noticed that my backup camera, grid lines, or augmented reality has also intermittently not working on days. It sometimes works as normal and sometimes it does not. The message shows Service Augmented Reality System. The following next day, while I’m cruising on the highway the Escalade shifted into neutral when I was going 75 mph and had no mechanical power. So I pulled over stoped the vehicle and shut it off. Restarted after 15 minutes and it operated normally. I’m worried about Safety since it shifted to neutral at highway speed and lost mechanical power, along with other power issues which is extremely dangerous. This vehicle either is a lemon or there is a unknown manufacturing defect and in both cases needs to be replaced due to egregious safety concern.

6/24/2024

While driving on a major highway and traveling at 80 mph or so, the vehicle flashed a warning light saying “Press Start Again.” I noticed the gas pedal was no longer responding and the RPM gauge dropped to zero. The vehicle shifted itself into neutral and I was forced to steer the truck to a shoulder and scraped the underside of the front ground effect trim. The vehicle then shifted into park and would not start. When a tow operator arrived, the vehicle could not be shifted into neutral to be towed and the electric parking brake kept activating by itself while trying to load and unload the vehicle from the flatbed. The vehicle is now completely immobile and I’m waiting for information from the dealership.

4/18/2025

The contact owns a 2024 Cadillac Escalade. The contact accidentally spilled coffee on the center console and the cupholder. The service transmission and shift message were displayed. The lights illuminated on the gear shifter. The display was flashing on and off. The contact stated that while driving, the message to slow-down to shift gear was displayed. The contact tested the vehicle in reverse(R), drive(D), and park(P). The contact continued to drive the vehicle. The contact stated that while driving at various speeds, the vehicle suddenly slowed down to 10 MPH and slammed into park(P). The vehicle failed to move. While the vehicle was idling, the vehicle started to roll. The vehicle was towed to the local dealer who determined there was no coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and filed a claim. The failure mileage was approximately 8,000.

5/19/2025

Having it at four different dealers have not corrected the infotainment screen, adaptive cruise control phantom braking, electrical display issues such as ambient temperature, malfunctioning fuel gauge. Check engine notification was on, they seem to have corrected that, the next notification was service rear axle. Back up camera fails intermittently. I have had it to the dealer nine times, GM won't do a buy back I guess until they are sued. Also, dealer changed the oil to a thicker viscosity due to the engine recall. All the above ongoing for a full year.

11/7/2025