2024 Cadillac Escalade ESV Owner Complaints

I have a 6 month old Escalade with approximately 7,000 miles. On Wednesday, 01/08/2025, I was driving on a highway with my son, going approximately 65 mph when my car display suddenly alerted "Going into Neutral". I had moments to get to the shoulder before my car stopped. I then turned my car off and attempted to restart it. The engine would not turn on and I could not get the car out of park (not even into neutral). Following an over 4 hour wait to be towed to the nearest Cadillac Dealership, when my husband described what had happened, the mechanic asked "how many miles are on it?" When my husband informed him "about 7,000", the mechanic then replied "yeah, that sounds about right." To me, this infers that Cadillac is aware of this incredibly dangerous problem and has not recalled vehicles to address this. The car has been at the dealership for 4 days now and no diagnostics have been run at this time to see what the issue is. We have called Cadillac directly and there does not seem to be any concern about what happened to me. I honestly am traumatized at the thought of what could have happened to my son and myself had I not acted so quickly. I do not want this to happen to anyone else. I am so thankful that I was able to get to the shoulder before my car shut off completely but I easily could have been slammed into many times, as the highway I was driving on frequently has cars traveling 70 to 80 mph. Cadillac must be held accountable for the safety of their drivers, customers and families.

1/11/2025

Signs of early engine failure Metal contamination in oil dip stick

1/16/2025

2024 Escalade ESV sport 4WD was not included in eBCM recall issued in September 2024. Recall 24V-674 My vehicle was manufactured between August 2022 and July 2024. It was ordered and purchased in March 2024. The manufacturer failed to notify me by mail. upon checking recalls on NHTSA and Cadillac’s recall websites, it appears General Motors failed to include my car in the recall altogether. Evidently, on 10/15/2024, my car wasn’t braking properly, the dashboard lights for ABS, Brake, engine, and traction control were on, and the 6 months old car had to be towed as it wasn’t drivable due to failure to brake. The dealership informed me the eBCM was the issue and required repairs. It is very concerning my car wasn’t included in this safety recall. I drive my 3 young children daily and I would’ve never driven the car had I known a recall was issued a month prior. For separate reasons, I am currently in a legal dispute with General Motors and the dealership. It took me a lot of research to realize exactly what happened to my car on 10/15/2024. I hope the NHTSA addresses this serious concern promptly.

3/22/2025

Dear NHTSA, My name is [XXX] , and I am the owner of a 2024 Cadillac Escalade ESV, VIN [XXX] . I am submitting this complaint because Cadillac and their dealership have failed to address serious safety recalls on my vehicle, despite repeated attempts on my part to get them resolved. ⸻ ⚠️ Recalls Involved: 1.NHTSA Recall 25V274000 / GM N252494000 – Engine defect that may cause engine failure or power loss, leading to potential crashes. 2.NHTSA Recall 24V674000 / GM N242447990 – Brake fluid warning light software may fail, increasing the risk of brake issues. ⸻ ❗ Why This Is Critical: I operate a professional black car service, transporting VIP clients and executives. These unresolved safety recalls put my customers, myself, and others at risk. Despite contacting the Cadillac dealership multiple times, they have refused to take action or provide a timeline for the necessary repairs. I believe this is a serious failure in protecting driver and passenger safety. ⸻ 🚗 Vehicle & Contact Information: •Year/Model: 2024 Cadillac Escalade ESV •VIN [XXX] 6 •Mileage: [Insert current mileage here] •Name [XXX] •Location: [City, State] •Email [XXX] •Phone: [Insert phone number] •Profession: VIP Driver – Black Car Service ⸻ 📩 Requested Action: I respectfully request that NHTSA take steps to ensure GM and their dealership fulfill their recall obligations for my vehicle in a timely and safe manner. Thank you for your time and help with this urgent matter. Sincerel [XXX] [XXX] om INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

7/12/2025

My 2024 Cadillac Escalade ESV with 19440 miles on it experienced what I can only assume is a catastrophic engine failure today. On 4/13/2025 while driving around 65MPH on a major highway the vehicle lost all power and turned off. At first I didnt notice the issue until a sound began to go off asking me to turn the engine back on. The vehicle had shut off and forced a neutral shift. This happened in between changing lanes and if I was not a very aware driver this would have caused a major accident. I was able to navigate the vehicle to a turning lane where it came to a complete stop and would not turn back on. The vehicle had to sit on the side of the road for over an hour waiting on a tow truck to get it to the dealer. With the vehicle having no power and not re-starting I was stranded partially in a turn lane on the side of a major highway. Although my family was in the car with me I am glad it happened with me there and not my wife and 4 children only. This sudden engine failure seems to be a known issue and needs to be addressed ASAP to prevent major auto accidents.

4/13/2025

On August 5, while driving on I-79 at 78 mph, our Escalade suddenly and completely shut off. The entire system failed — no power, no control — while our three children were in the car. This is the second GM vehicle we’ve owned to do this. Our previous Yukon Denali also shut off twice at highway speeds before we got rid of it out of fear for our safety. We reached out about the Escalade recall and were assured two months ago that our vehicle was not affected. Clearly, that assurance was wrong — and we’re now reliving the exact same terrifying situation with yet another GM vehicle. My kids are traumatized and refuse to get back in the car. Frankly, I don’t blame them.

8/7/2025

The contact owns a 2024 Cadillac Escalade ESV. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that there were metal shavings found in the oil. The contact owned a 2023 Cadillac Escalade ESV and expected the same failure. The contact stated that the engine seized, and there were metal shavings found in the engine. The vehicle was not repaired and was traded for the new 2024 Cadillac Escalade ESV. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the VIN was not included. The failure mileage was approximately 19,000.

5/19/2025

The contact owns a 2024 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

7/21/2025

I have a 6 month old Escalade with approximately 7,000 miles. On Wednesday, 01/08/2025, I was driving on a highway with my son, going approximately 65 mph when my car display suddenly alerted "Going into Neutral". I had moments to get to the shoulder before my car stopped. I then turned my car off and attempted to restart it. The engine would not turn on and I could not get the car out of park (not even into neutral). Following an over 4 hour wait to be towed to the nearest Cadillac Dealership, when my husband described what had happened, the mechanic asked "how many miles are on it?" When my husband informed him "about 7,000", the mechanic then replied "yeah, that sounds about right." To me, this infers that Cadillac is aware of this incredibly dangerous problem and has not recalled vehicles to address this. The car has been at the dealership for 4 days now and no diagnostics have been run at this time to see what the issue is. We have called Cadillac directly and there does not seem to be any concern about what happened to me. I honestly am traumatized at the thought of what could have happened to my son and myself had I not acted so quickly. I do not want this to happen to anyone else. I am so thankful that I was able to get to the shoulder before my car shut off completely but I easily could have been slammed into many times, as the highway I was driving on frequently has cars traveling 70 to 80 mph. Cadillac must be held accountable for the safety of their drivers, customers and families.

1/11/2025

I have a 6 month old Escalade with approximately 7,000 miles. On Wednesday, 01/08/2025, I was driving on a highway with my son, going approximately 65 mph when my car display suddenly alerted "Going into Neutral". I had moments to get to the shoulder before my car stopped. I then turned my car off and attempted to restart it. The engine would not turn on and I could not get the car out of park (not even into neutral). Following an over 4 hour wait to be towed to the nearest Cadillac Dealership, when my husband described what had happened, the mechanic asked "how many miles are on it?" When my husband informed him "about 7,000", the mechanic then replied "yeah, that sounds about right." To me, this infers that Cadillac is aware of this incredibly dangerous problem and has not recalled vehicles to address this. The car has been at the dealership for 4 days now and no diagnostics have been run at this time to see what the issue is. We have called Cadillac directly and there does not seem to be any concern about what happened to me. I honestly am traumatized at the thought of what could have happened to my son and myself had I not acted so quickly. I do not want this to happen to anyone else. I am so thankful that I was able to get to the shoulder before my car shut off completely but I easily could have been slammed into many times, as the highway I was driving on frequently has cars traveling 70 to 80 mph. Cadillac must be held accountable for the safety of their drivers, customers and families.

1/11/2025

Dear NHTSA, My name is [XXX] , and I am the owner of a 2024 Cadillac Escalade ESV, VIN [XXX] . I am submitting this complaint because Cadillac and their dealership have failed to address serious safety recalls on my vehicle, despite repeated attempts on my part to get them resolved. ⸻ ⚠️ Recalls Involved: 1.NHTSA Recall 25V274000 / GM N252494000 – Engine defect that may cause engine failure or power loss, leading to potential crashes. 2.NHTSA Recall 24V674000 / GM N242447990 – Brake fluid warning light software may fail, increasing the risk of brake issues. ⸻ ❗ Why This Is Critical: I operate a professional black car service, transporting VIP clients and executives. These unresolved safety recalls put my customers, myself, and others at risk. Despite contacting the Cadillac dealership multiple times, they have refused to take action or provide a timeline for the necessary repairs. I believe this is a serious failure in protecting driver and passenger safety. ⸻ 🚗 Vehicle & Contact Information: •Year/Model: 2024 Cadillac Escalade ESV •VIN [XXX] 6 •Mileage: [Insert current mileage here] •Name [XXX] •Location: [City, State] •Email [XXX] •Phone: [Insert phone number] •Profession: VIP Driver – Black Car Service ⸻ 📩 Requested Action: I respectfully request that NHTSA take steps to ensure GM and their dealership fulfill their recall obligations for my vehicle in a timely and safe manner. Thank you for your time and help with this urgent matter. Sincerel [XXX] [XXX] om INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

7/12/2025

**Exhaust Emissions System Issues** I have visited the dealership four times for the same problem that was fixed. Unfortunately, the system broke again within three days of each visit. This repeated issue has resulted in a significant amount of wasted time and effort.

9/14/2025

**Exhaust Emissions System Issues** I have visited the dealership four times for the same problem that was fixed. Unfortunately, the system broke again within three days of each visit. This repeated issue has resulted in a significant amount of wasted time and effort.

9/14/2025