2014 Cadillac CTS Owner Complaints

I WAS DRIVING A 2014 CADILLAC CTS ON 04/27/14, IN FREMONT, CA. VEHICLE CONFIGURATION: 2014 CTS 3.6L RWD PERFORMANCE. VIN, TO THE BEST OF MY KNOWLEDGE: 1G6AS5S39E0[XXX] THE INCIDENT OCCURRED AT APPROXIMATELY 11AM. THE PLANNED TRAVEL ROUTE WAS AS FOLLOWS: FREMONT CADILLAC, 5939 AUTOMALL PKWY, FREMONT, CA ||| NW ON BOYCE ROAD ||| N ON STEVENSON BLVD ||| INTERSTATE-880S ||| EXIT AUTOMALL PKWY ||| FREMONT CADILLAC. I TRAVELED NORTH ON STEVENSON BLVD AND THEN HEADED FOR THE ONRAMP FOR INTERSTATE 880-SOUTH. WHEN I APPROACHED THE FREEWAY ONRAMP I NOTICED, ALL OF A SUDDEN, A DELAY BETWEEN PEDAL APPLICATION AND POWER. I DEMONSTRATED THIS TO MY PASSENGER TWICE OVER, BY GENTLY LETTING OFF THE GAS AND APPLYING IT AGAIN... AT WHICH POINT THE VEHICLE'S CHECK ENGINE LIGHT CAME ON, ACCOMPANIED WITH A LOSS OF TRACTION CONTROL AND STABILITY CONTROL, REDUCED ENGINE POWER, AND SHUDDERING DURING GEAR SHIFTS. THE VEHICLE WAS TRAVELING APPROXIMATELY 40MPH AT THE TIME. ASIDE FROM THE AFOREMENTIONED ISSUES, NO OTHER PROBLEMS WITH THE VEHICLE WERE OBSERVED. I ONLY TRAVELED TWO MILES BEFORE EXPERIENCING THESE ISSUES. AS THIS WAS A BRAND NEW CAR ON A TEST DRIVE, IT OBVIOUSLY HAD VERY FEW MILES ON THE ODOMETER. UPON RETURNING TO THE CAR DEALERSHIP, THE SALES ASSOCIATES PULLED THE CAR BACK ONTO THE SALES LOT, MOVED OTHER NEW CARS OUT OF THE WAY, AND PARKED THE CAR AMONGST OTHER NEW VEHICLES FOR SALE. THE VEHICLE WAS MOST CERTAINLY NOT PULLED INTO THE SERVICE DRIVE. NEEDLESS TO SAY, THIS IS UNSETTLING NEWS. I HAVE NO FAITH THAT THE VEHICLE WAS PROPERLY INSPECTED, NOR DO I HAVE FAITH THAT THE DEALERSHIP WILL RESPONSIBLY HANDLE THIS MATTER. IT IS MY RECOMMENDATION THAT GM WITHDRAWS THIS VEHICLE FROM DEALER INVENTORY AND PERFORMS AN INDEPENDENT ASSESSMENT OF THE VEHICLE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

4/30/2014

MY WIFE WAS DRIVING AND MADE A RIGHT HAND TURN INTO A PARKING LOT. THE CAR BY ITSELF AUTOMATICALLY SHUT OFF AND THE GEAR SHIFT WENT BY ITSELF FROM DRIVE POSITION INTO PARK. THE CAR DID RESTART. THE DEALER CANNOT FIND ANYTHING WRONG WITH THE CAR. *TR

12/23/2014

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING 60 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE PASSENGER SIDE OF THE VEHICLE DROPPED DOWNWARD WITHOUT WARNING. IN ADDITION THE WINDSHIELD FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE STRUTS FRACTURED AND NEEDED TO BE REPLACED ALONG WITH THE WINDSHIELD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. UPDATED 05/10/17*LJ *CN

1/19/2017

WHEN I TURN THE WHEELS LEFT OR RIGHT EITHER GOING FORWARD OR BACKWARD, THERE IS A HITTING NOISE THAT FEELS LIKE THE FRONT TIRES WILL COME OUT OF THE ACCEL AND THIS HAPPEN WHILE IN MOTION ON CITY STREETS ,IT WOULD BE MORE DANGEROUS IF IT IS ON HIGH WAY

5/3/2018

PURCHASED A NEW 2014 CADILLAC CTS, WINDOW STICKER SHOWED CLEARLY AND AS A SELLING FEATURE THAT THE CAR RECEIVED A GOVERNMENT 5 STAR SAFETY RATING FOR FRONTAL CRASH, DRIVER AND PASSENGER AND FOR ROLL OVER. FIVE MONTHS LATER, MAY 16, 2014 I RECEIVED A LETTER FROM CADILLAC STATING THAT THERE WAS AN ERROR AND THE CAR DID NOT RECEIVE A 5 STAR GOVERNMENT RATING AND THEY SENT ME A NEW WINDOW STICKER.. I FEEL THIS IS FALSE ADVERTISING PROMOTING THE SAFETY OF THE CAR BASED ON US GOVERNMENT SAFETY RATING. THANK YOU

6/5/2014

7/15 OIL CHANGE AND TIRE ROTATION (AFTER ROTATION, CAR WAS PULLING TO THE RIGHT) MENTIONED MOLD/MILDEW SMELL AND IN TAKE PERSONNEL SET UP AN APPOINTMENT TO ADDRESS BOTH ROTATION AND AC SMELL FOR 7/27 7/27 - 8/7 RE-WORKED THE ROTATION PROBLEM ADDRESSED THE AC SMELL ISSUESAID IT WOULD TAKE A FEW WEEKS TO GET THE SMELL OUT (IT DID NOT) 8/25 -8/27 ADDRESSED AC SMELL ISSUE AGAIN AND SERVICE DEPARTMENT SAID IT WAS FIXED (IT WAS NOT) 9/3 - 9/16 CAR STILL HAD AC MOLD SMELL PRESENT REPLACED EVAPORATOR CORE AND SAID CAR WAS SMELL FREE IT WAS NOT! IT EMITTED ODOR THE DAY THAT I DROVE IT OUT OF THE SERVICE DEPARTMENT. 9/21, CALLED SENIOR ADVISOR, ON LINE AND I REQUESTED FIRST SENIOR ADVISOR HANDLING MY CASE CALL ME BACK BY THE END OF THIS WEEK WITH A RESOLUTION TO THE ON-GOING MOLD PROBLEM. THIS ADVISOR STILL ASKED THAT I CALL BACK IF INITIAL ADVISOR IF SHE DOES NOT GET BACK WITH ME. TOLD HER THAT WAS UNACCEPTABLE BECAUSE I BELIEVE THE PROBLEM NOW RESTS WITH GM CADILLAC DIVISION. EMPHASIZED MEDICAL REASONS FOR BREATHING IN MOLD/MILDEW FROM THE SYSTEM WHICH COULD LEAD TO DIRE CONSEQUENCES TO ME, PERSONALLY, AS WELL AS OTHERS WHO ARE EXPERIENCING THE SAME ODOR. 9/23 CALLED CORPORATE RATHER THAN CUSTOMER SERVICE NUMBER AND SPOKE TO A PERSON WHO SUPPOSEDLY WAS ABOVE THE LEVEL OF SENIOR ADVISOR. . SHE SAID THAT GM HAS A PROTOCOL THAT WAS BEING FOLLOWED BY THE SENIOR ADVISOR HANDLING MY CASE AND SHE WOULD GET BACK WITH ME AND FOLLOW THE GM PROTOCOL WHICH HAS NOT BEEN EXPLAINED TO ME AND I CANT FIND THEIR PROTOCOL ON LINE. I HAVE ASKED FOR A FULL GM VEHICLE REFUND BECAUSE THEY CANNOT FIX THE PROBLEM. I BELIEVE THAT GM KNOWS THEY HAVE A PROBLEM AND ARE CHOOSING "BANDAID" METHODS THAT DO NOT RESOLVE THE MOLD/MILDEW PROBLEM THUS ENDANGERING THE WELL BEING OF THEIR COMPANY'S VEHICLE OWNERS. NOT RIGHT ON MANY LEVELS!

9/24/2015

I WAS DRIVING A 2014 CADILLAC CTS ON 04/27/14, IN FREMONT, CA. VEHICLE CONFIGURATION: 2014 CTS 3.6L RWD PERFORMANCE. VIN, TO THE BEST OF MY KNOWLEDGE: 1G6AS5S39E0[XXX] THE INCIDENT OCCURRED AT APPROXIMATELY 11AM. THE PLANNED TRAVEL ROUTE WAS AS FOLLOWS: FREMONT CADILLAC, 5939 AUTOMALL PKWY, FREMONT, CA ||| NW ON BOYCE ROAD ||| N ON STEVENSON BLVD ||| INTERSTATE-880S ||| EXIT AUTOMALL PKWY ||| FREMONT CADILLAC. I TRAVELED NORTH ON STEVENSON BLVD AND THEN HEADED FOR THE ONRAMP FOR INTERSTATE 880-SOUTH. WHEN I APPROACHED THE FREEWAY ONRAMP I NOTICED, ALL OF A SUDDEN, A DELAY BETWEEN PEDAL APPLICATION AND POWER. I DEMONSTRATED THIS TO MY PASSENGER TWICE OVER, BY GENTLY LETTING OFF THE GAS AND APPLYING IT AGAIN... AT WHICH POINT THE VEHICLE'S CHECK ENGINE LIGHT CAME ON, ACCOMPANIED WITH A LOSS OF TRACTION CONTROL AND STABILITY CONTROL, REDUCED ENGINE POWER, AND SHUDDERING DURING GEAR SHIFTS. THE VEHICLE WAS TRAVELING APPROXIMATELY 40MPH AT THE TIME. ASIDE FROM THE AFOREMENTIONED ISSUES, NO OTHER PROBLEMS WITH THE VEHICLE WERE OBSERVED. I ONLY TRAVELED TWO MILES BEFORE EXPERIENCING THESE ISSUES. AS THIS WAS A BRAND NEW CAR ON A TEST DRIVE, IT OBVIOUSLY HAD VERY FEW MILES ON THE ODOMETER. UPON RETURNING TO THE CAR DEALERSHIP, THE SALES ASSOCIATES PULLED THE CAR BACK ONTO THE SALES LOT, MOVED OTHER NEW CARS OUT OF THE WAY, AND PARKED THE CAR AMONGST OTHER NEW VEHICLES FOR SALE. THE VEHICLE WAS MOST CERTAINLY NOT PULLED INTO THE SERVICE DRIVE. NEEDLESS TO SAY, THIS IS UNSETTLING NEWS. I HAVE NO FAITH THAT THE VEHICLE WAS PROPERLY INSPECTED, NOR DO I HAVE FAITH THAT THE DEALERSHIP WILL RESPONSIBLY HANDLE THIS MATTER. IT IS MY RECOMMENDATION THAT GM WITHDRAWS THIS VEHICLE FROM DEALER INVENTORY AND PERFORMS AN INDEPENDENT ASSESSMENT OF THE VEHICLE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

4/30/2014

2014 CADILLAC CTS RECALLED FOR IGNITION PROBLEM. CUSTOMER IS DISSATISFIED WITH RECALL REMEDY.. *CW

11/13/2014

TURNED CAR ON AFTER PARKING AT A LOT. REVERSED TO EXIT AND THEN SUDDENLY, A WARNING LIGHT CAME ON STATING "POWER STEERING. DRIVE CAREFULLY". POWER STEERING WENT OFF ENTIRELY. IT WAS EXTREMELY HARD TO MOVE THE STEERING WHEEL. COULD BARELY GET CAR BACK INTO PARKING SPOT. TURNED ENGINE OFF TWICE BUT THE STEERING DID NOT CORRECT SELF. AFTER ENGINE WAS OFF FOR 10MINUTES WAITING FOR TOW TRUCK, THE POWER STEERING CAME BACK ON.

8/18/2015

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER ON FIVE DIFFERENT OCCASIONS WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.

7/18/2016

The Contact owns 2014 Cadillac CTS. The contact stated while driving approximately 40-50 mph, there was an abnormal sound coming from the rear of the vehicle. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55,000.

8/10/2021

The contact owns a 2014 Cadillac CTS. The contact stated while driving approximately 5 MPH, there was an abnormal roaring sound coming from the rear of the vehicle. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The contact informed the dealer that the vehicle had experienced the failure listed in NHTSA Campaign Number: 20V038000 (Power Train). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The approximate failure mileage was 162,000.

3/11/2022

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE STABILIZER CONTROL WARNING INDICATOR ILLUMINATED AS A MESSAGE DISPLAYED 'REDUCE ENGINE CAPACITY'. THERE WAS A REDUCTION IN THE ENGINE POWER AND THE VEHICLE THEN STALLED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

9/8/2015

VEHICLE DISPLAYS 'SERVICE REAR AXLE' 'SERVICE STABILITRAK' 'PARK ASSIST TEMPORARILY UNAVAILABLE' 'AUTOMATIC SEATBELT TIGHTENING UNAVAILABLE'. 4 SEPARATE AND UNIQUE OCCURRENCES. SOME HAVE ALSO INCLUDED 'REDUCED ENGINE POWER'. TYPICALLY THE MESSAGES COME ON AND REDUCED POWER OCCURS AFTER EXPRESSWAY DRIVING, FOLLOWED BY STOP AND GO CITY DRIVING OR TRAFFIC. ALSO AMBIENT TEMPS ARE OVER 80 DEGREES WITH EACH OCCURRENCE. LASTLY ENGINE BAY IS EXTREMELY HOT AFTER THE SERVICE MESSAGES ARE DISPLAYED. ENGINE TEMPERATURE GAUGE DOES NOT INDICATE OVERHEATING (DISPLAYS UNDER THE HALFWAY POINT OF THE GAUGE). I HAVE 2 SEPARATE VIDEO DOCUMENTATIONS THAT CAN BE UPLOADED TO YOUTUBE. 1ST OCCURRENCE RESULTED IN CYLINDER HEAD REPLACEMENT UNDER WARRANTY. THE NEXT 3 OCCURRENCES HAVE ALL HAPPENED AFTER THE WARRANTY SERVICE. DEALERSHIP HAS BEEN UNABLE TO REPLICATE THE ISSUE AFTER THE CAR COOLS DOWN. CADILLAC CUSTOMER SERVICE SAID A SECOND DEALERSHIP REVIEW WAS REQUIRED EVEN THOUGH THE CAR WAS BROUGHT TO THE DEALER WITH THE ABOVE SERVICE MESSAGES PRESENT. ATTACHED DOCUMENTS DISPLAY FIRST WARRANTY SERVICE, AND SECOND RECORD SERVICE MESSAGES BEING PRESENT. SIMILAR TSB ISSUED FOR THE ATS-V LF4 ENGINE FOR 'SERVICE REAR AXLE' OR 'REAR AXLE OFF', ALSO THE LT4 ENGINE HAS A TSB FOR ENGINE OVERHEATING AND GOING INTO REDUCED POWER MODE WHEN THE CHARGE AIR COOLING SYSTEM IS NOT REFILLED PROPERLY VIA VAC-N-FILL METHOD. THIS VEHICLE HAS A SIMILAR LIQUID TO AIR, CHARGE AIR COOLING SYSTEM, REQUIRING THE SAME TYPE OF FILL METHOD. FULL DISCLOSURE I AM A GENERAL MOTORS EMPLOYEE.

9/18/2019

2014 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO FOUR FLAT TIRES DUE TO LOW PROFILE WHEELS.*SMD THE CONSUMER BELIEVED IN ORDER TO ELIMINATE THE PROBLEM, CADILLAC NEEDS TO REPLACE THE 19 INCH WHEELS AND TIRES WITH 18 INCH WHEELS AND TIRES THAT CAME EQUIPPED ON THE VEHICLE. THE CONSUMER STATED SHE WAS NEVER INFORMED THE 19 INCH WHEELS AND TIRES WOULD BE SO EASILY DAMAGED, JUST BY DRIVING ON THE HIGHWAY. *JB

3/24/2016

4 TIRES HAVE SPLIT THE SIDE WALL DUE TO IMPACT ON THE ROAD IN THE LAST YEAR, PIRELLI PZERO RUN FLAT P245018, TIRES SEEM DEFECTIVE WITH SIDE WALL SPLITS AFTER MINOR IMPACTS.

5/26/2016

RETURNED HOME IN DRIVEWAY SHUT OFF CAR AND THE DRIVER SEAT AUTOMATICALLY MOVES AS FAR BACK AS THE TRACK WILL ALLOW WELL MY GRAND DAUGHTER WAS IN HER CAR SEAT IN THE REAR BEHIND ME, THE DRIVER AND THE SEAT CRUSHED HER FOOT AND BENT HER FOOT BACK WARDS . HER FOOT WAS TRAPPED AND WEDGED BETWEEN THE SEATS THE DRIVER SEAT COMES WITHIN A FEW INCHES OF THE BACK SEAT. SO, ANYONE SITTING THERE WOULD HAVE THEIR KNEES CRUSHED. THIS IS A VERY UNSAFE SITUATION AND IT COULD HAVE BEEN MUCH WORSE IF AN ADULT WAS SITTINGTHERE. *TR

5/25/2014

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE STEEL BAR IN THE DRIVER'S SEAT CUT THROUGH THE FOAM MATERIAL AND THE LEATHER, WHICH CUT THE CONTACT'S PANTS. THE VEHICLE WAS TAKEN TO ELCO CADILLAC (15110 MANCHESTER RD, BALLWIN, MO 63011, (636) 284-2620) WHO STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE DEALER TOOK PICTURES AND SENT THEM TO THE MANUFACTURER WHO ALSO STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THE CONTACT NEEDED A NEW DRIVER'S SEAT. THE CONTACT SPOKE WITH THE MANUFACTURER WHO STATED THAT THEY DID NOT SEE THE PICTURES AND REFERRED THE CONTACT TO ANOTHER DEALER AT THE CONTACT'S EXPENSE. THE MANUFACTURER REFUSED TO LET THE CONTACT SPEAK TO A MANAGER TO STATE HIS CASE REGARDING THE MATTER. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNKNOWN.

12/4/2018

TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED INJURIES TO THE HEAD, NECK, AND KNEES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

10/15/2015

DRIVING AT 10PM SOUTH ON HIGHWAY GOING 65MPH ON LEFT SHOULDER 20MIN IN AND 10 MIN TO GET TO MY DESTINATION (HOME) ON MIDDLEL LANE N AN 18 WHEELER TRIED TO MERGE TO LEFT (GUSSSING HE DID NOT SEE CAR) SO TO AVOID BEING SWIPED BY SEMI SAID ED STEERING WILL TO LEFT OFF TO EXIT MEDIAN CLOSE TO CEMENT BARACADE SEMI PASSED GOT BACK ON ROAD 5 MINUTES IN SIDE LEFT & RIGHT ALSO FRONT AND BACK AIR BAGS DEPLOYED LOST CONTROL OFF VEHICLE AND SPINNED OUT OF FREEWAY & STEERING WHEEL LOCKED UNABLE TO START VEHICLE CAR FACING SOUTH NOW AND OFF HIGHWAY REALIZED THE ONLY THING HIT WAS A FRONT GRILL WHERE CADILLAC SIGN NEXT TO IT GRILL WAS CRACKED COUPLE OF SCUFFS BUT NO OTHER BODY DAMAGES AND FRONT AIRBAGS DINT DEPLOY SO QUESTIONING IF POSSIBLE UNDETECTED MALFUNCTIONS PROGRESSIVE INSURANCE AGENT LAKIESHA WOODSON NO POLICE REPORT BECAUSE I DINT GET HIT OR HIT ANYTHING OR ANYBODY HAVE A REPAIR INVOICE - STATING AN 18K ESTIMATE & CONSIDERED TOTALED DUE TO AIRBAGS AND TOW SERVICE OF $700 THAT NEITHER DELEARSHIP OR INSURANCE WANT TO BE RESPONSIBLE FOR DELEARSHIP STATES THAT SINCE INSURANCE INVOLVED CANNOT HAVE CAR TOWED TO GM/CADILLAC SERVICE CENTER AND INSURANCE STATES I'M AT FAULT BECAUSE I'M THE ONE THAT SWERVED FROM SEMI BUT HAVE STATED I AVOIDED TO BE HIT OR PUSHED OFF ROAD AND IT WAS WAY AFTER THAT IS WHEN AIRBAGS JUST DEPLOYED FOR NOTHING OR DUE TO IT BEING ALL ELECTRIC IS JUST TOO SENSITIVE AND LATE IN REACTING EITHER WAY THAT'S WHAT CAUSED ME LOOSING CONTROL OF VEHICLE WAS NOT EXPECTING THE DEPLOYMENT... HAD I OTHERWISE HIT OR BEEN HIT I WOULD ASUME THE FRONT AIRBAGS WOULD HAVE DEPLOYED AS WELL AND THERE WOULD BE MORE BODY DAMAGE OTHER THAN JUST AIRBAGS AND A FALLEN OFF FRONT FENDER JUST FEEL LIKE THIS SHOULD BE INVESTIGATED BECAUSE EVEN IF IT DOES NOT MAKE SENSE IT IS WHAT HAPPENED JUST NO ONE WANTS TO ACCEPT THE RESPONSIBILITY DEDUCTIBLE $500

6/14/2019

ORIGINAL WINDOW LABEL HAS GOVERNMENT 5 STAR RATING FOR FRONTAL CRASH AND ROLLOVER. THIS WAS IMPORTANT TO ME AS THIS WILL PROBABLY BE MY LAST CAR. LETTER DATED MAY 16, 2014 FROM GM CHANGED THE 5 STAR RATING TO NO RATING AT ALL. I'M SURE GM USED THE ORIGINAL WINDOW LABEL IN DETERMINING COST OF CAR AND DEALERS USED IT AS A SELLING POINT. THE COST WAS SUBSTANTIAL TO ME AND I MAY NOT HAVE BOUGHT IT AT ALL IF I HAD KNOWN CORRECT SAFETY RATING. I FEEL I WAS DECEIVED, LIED TO, AND MISLEAD. *TR

6/18/2014

I HAVE TOLD THE DEALER THAT I LEASED THE CAR FROM THAT THERE IS A TERRIBLE GLARE AND REFLECTION ON THE WINDSHIELD FROM THE DASHBOARD. THE INTERIOR IS A NEW LIGHT COLOR AND THEY ARE HAVING PROBLEMS WITH REFLECTIONS OF THE CUTOUTS AND VENTS THAT MIRRORS THE WHOLE TOP OF DASH ON WINDSHIELD. WHEN SUN SHINES THERE IS SUCH A DISTRACTION THAT YOUR EYES ARE ALL OVER THE PLACE AND IT IS VERY DIFFICULT TO SEE CLEARLY THROUGH THE WINDSHIELD WITHOUT BEING DISTRACTED. IF A PERSON OR CHILD DARTED IN FRONT OF THE CAR WHEN I AM DISTRACTED BY A REFLECTION OF ALL THE DESIGNS AND CUTOUTS, IT COULD BE VERY DANGEROUS. I AM STILL WAITING FOR A RESPONSE FROM CADILLAC. I HAVE NEVER SEEN ANY OTHER CAR WITH A LIGHT COLOR DASHBOARD AND AM SURPRISED THIS WASN'T RESEARCHED BEFORE MANUFACTURING. PLEASE ADVISE.... THANK YOU *TR

9/29/2014

2014 CADDY CTS PIRELLI P7 RUN FLAT 255/35/R19 TIRES TRAVELING SOUTH I95 HEADING BACK TO NY FROM CT. TEMP 37 DEGREES CLEAR SKIES. 55-60 MPH. HIT SLIGHT ROAD IMPERFECTION NOT POT HOLE. RF TIRE BLOWS OUT. THIRD TIME THIS HAS HAPPENED.1ST TIME LF TIRE 4600 MILES 3 MON OLD . 2ND TIME @9600 MILES NJ RF AND RR TIRES BOTH BLOW OUT 4 TIRES 10000 MILES . ALL MINOR ROAD IMPERFECTIONS SPEED @55-65 MPH .COST @ $ 500.00 PER TIRE OUT OF POCKET COST. TIME WASTED AT DEALER . WAGE LOSE MISSING WORK. $2000.00 PLUS. EACH TIME DEALER STATES ROAD HAZARD NOT GM PROBLEM. FIRST TIRE GONE, SAVED TIRES 2/3/AND 4. *TR

1/25/2015

2014 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO FOUR FLAT TIRES DUE TO LOW PROFILE WHEELS.*SMD THE CONSUMER BELIEVED IN ORDER TO ELIMINATE THE PROBLEM, CADILLAC NEEDS TO REPLACE THE 19 INCH WHEELS AND TIRES WITH 18 INCH WHEELS AND TIRES THAT CAME EQUIPPED ON THE VEHICLE. THE CONSUMER STATED SHE WAS NEVER INFORMED THE 19 INCH WHEELS AND TIRES WOULD BE SO EASILY DAMAGED, JUST BY DRIVING ON THE HIGHWAY. *JB

3/24/2016

TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED INJURIES TO THE HEAD, NECK, AND KNEES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

10/15/2015

FROZEN FRONT BRAKES AFTER WASHING OR DRIVING IN RAIN AND PARKING OVERNIGHT. HAVE TO PUT CAR IN GEAR AND FORCE FRONT BRAKES TO BREAK LOOSE. REAR WHEELS SPIN AND FRONT TIRES SLID APPROX 1 FOOT BEFORE BREAKING LOOSE. LOUD THUD AND CAR LEAPS FORWARD 1FOOT. *TR

1/3/2017

I HAVE A DAMAGED RIGHT DAYTIME RUN LIGHT ON MY 2014 CADILLAC CTS. I HAVE NOT BEEN ABLE TO GET THE REPLACEMENT PART (PART# 20896556). GM NOW SAYS THERE ARE NON AVAILABLE IN THE SYSTEM AND HAVE PROVIDED NO HELP TO SECURE ONE. THIS PART FITS 2014 THRU 2016 CTS'S. THE VEHICLE IS NOT SAFE TO DRIVE AND CADILLAC DOESN'T SEEM TO THANK IT IS THEIR RESPONSIBILITY OR CARE THAT THEY HAVE CREATED THIS SAFETY HAZARD. MY GM COMPLAINT NUMBER IS 8-2572310479. I WOULD THINK THAT THE NTSB SHOULD BE CONCERNED THAT GM IS DOING NOTHING ABOUT THIS SAFETY ISSUE.

12/20/2016

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED. IN ADDITION, THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO GRAHAM CHEVROLET CADILLAC (1515 W 4TH ST, MANSFIELD, OH 44906) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS AND OTHER UNKNOWN COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 240. THE VIN WAS NOT AVAILABLE.

12/4/2017

I WAS DRIVING A 2014 CADILLAC CTS ON 04/27/14, IN FREMONT, CA. VEHICLE CONFIGURATION: 2014 CTS 3.6L RWD PERFORMANCE. VIN, TO THE BEST OF MY KNOWLEDGE: 1G6AS5S39E0[XXX] THE INCIDENT OCCURRED AT APPROXIMATELY 11AM. THE PLANNED TRAVEL ROUTE WAS AS FOLLOWS: FREMONT CADILLAC, 5939 AUTOMALL PKWY, FREMONT, CA ||| NW ON BOYCE ROAD ||| N ON STEVENSON BLVD ||| INTERSTATE-880S ||| EXIT AUTOMALL PKWY ||| FREMONT CADILLAC. I TRAVELED NORTH ON STEVENSON BLVD AND THEN HEADED FOR THE ONRAMP FOR INTERSTATE 880-SOUTH. WHEN I APPROACHED THE FREEWAY ONRAMP I NOTICED, ALL OF A SUDDEN, A DELAY BETWEEN PEDAL APPLICATION AND POWER. I DEMONSTRATED THIS TO MY PASSENGER TWICE OVER, BY GENTLY LETTING OFF THE GAS AND APPLYING IT AGAIN... AT WHICH POINT THE VEHICLE'S CHECK ENGINE LIGHT CAME ON, ACCOMPANIED WITH A LOSS OF TRACTION CONTROL AND STABILITY CONTROL, REDUCED ENGINE POWER, AND SHUDDERING DURING GEAR SHIFTS. THE VEHICLE WAS TRAVELING APPROXIMATELY 40MPH AT THE TIME. ASIDE FROM THE AFOREMENTIONED ISSUES, NO OTHER PROBLEMS WITH THE VEHICLE WERE OBSERVED. I ONLY TRAVELED TWO MILES BEFORE EXPERIENCING THESE ISSUES. AS THIS WAS A BRAND NEW CAR ON A TEST DRIVE, IT OBVIOUSLY HAD VERY FEW MILES ON THE ODOMETER. UPON RETURNING TO THE CAR DEALERSHIP, THE SALES ASSOCIATES PULLED THE CAR BACK ONTO THE SALES LOT, MOVED OTHER NEW CARS OUT OF THE WAY, AND PARKED THE CAR AMONGST OTHER NEW VEHICLES FOR SALE. THE VEHICLE WAS MOST CERTAINLY NOT PULLED INTO THE SERVICE DRIVE. NEEDLESS TO SAY, THIS IS UNSETTLING NEWS. I HAVE NO FAITH THAT THE VEHICLE WAS PROPERLY INSPECTED, NOR DO I HAVE FAITH THAT THE DEALERSHIP WILL RESPONSIBLY HANDLE THIS MATTER. IT IS MY RECOMMENDATION THAT GM WITHDRAWS THIS VEHICLE FROM DEALER INVENTORY AND PERFORMS AN INDEPENDENT ASSESSMENT OF THE VEHICLE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

4/30/2014

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE STABILIZER CONTROL WARNING INDICATOR ILLUMINATED AS A MESSAGE DISPLAYED 'REDUCE ENGINE CAPACITY'. THERE WAS A REDUCTION IN THE ENGINE POWER AND THE VEHICLE THEN STALLED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

9/8/2015

I HAVE TOLD THE DEALER THAT I LEASED THE CAR FROM THAT THERE IS A TERRIBLE GLARE AND REFLECTION ON THE WINDSHIELD FROM THE DASHBOARD. THE INTERIOR IS A NEW LIGHT COLOR AND THEY ARE HAVING PROBLEMS WITH REFLECTIONS OF THE CUTOUTS AND VENTS THAT MIRRORS THE WHOLE TOP OF DASH ON WINDSHIELD. WHEN SUN SHINES THERE IS SUCH A DISTRACTION THAT YOUR EYES ARE ALL OVER THE PLACE AND IT IS VERY DIFFICULT TO SEE CLEARLY THROUGH THE WINDSHIELD WITHOUT BEING DISTRACTED. IF A PERSON OR CHILD DARTED IN FRONT OF THE CAR WHEN I AM DISTRACTED BY A REFLECTION OF ALL THE DESIGNS AND CUTOUTS, IT COULD BE VERY DANGEROUS. I AM STILL WAITING FOR A RESPONSE FROM CADILLAC. I HAVE NEVER SEEN ANY OTHER CAR WITH A LIGHT COLOR DASHBOARD AND AM SURPRISED THIS WASN'T RESEARCHED BEFORE MANUFACTURING. PLEASE ADVISE.... THANK YOU *TR

9/29/2014

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED. IN ADDITION, THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO GRAHAM CHEVROLET CADILLAC (1515 W 4TH ST, MANSFIELD, OH 44906) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS AND OTHER UNKNOWN COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 240. THE VIN WAS NOT AVAILABLE.

12/4/2017

TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED INJURIES TO THE HEAD, NECK, AND KNEES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

10/15/2015

VEHICLE DISPLAYS 'SERVICE REAR AXLE' 'SERVICE STABILITRAK' 'PARK ASSIST TEMPORARILY UNAVAILABLE' 'AUTOMATIC SEATBELT TIGHTENING UNAVAILABLE'. 4 SEPARATE AND UNIQUE OCCURRENCES. SOME HAVE ALSO INCLUDED 'REDUCED ENGINE POWER'. TYPICALLY THE MESSAGES COME ON AND REDUCED POWER OCCURS AFTER EXPRESSWAY DRIVING, FOLLOWED BY STOP AND GO CITY DRIVING OR TRAFFIC. ALSO AMBIENT TEMPS ARE OVER 80 DEGREES WITH EACH OCCURRENCE. LASTLY ENGINE BAY IS EXTREMELY HOT AFTER THE SERVICE MESSAGES ARE DISPLAYED. ENGINE TEMPERATURE GAUGE DOES NOT INDICATE OVERHEATING (DISPLAYS UNDER THE HALFWAY POINT OF THE GAUGE). I HAVE 2 SEPARATE VIDEO DOCUMENTATIONS THAT CAN BE UPLOADED TO YOUTUBE. 1ST OCCURRENCE RESULTED IN CYLINDER HEAD REPLACEMENT UNDER WARRANTY. THE NEXT 3 OCCURRENCES HAVE ALL HAPPENED AFTER THE WARRANTY SERVICE. DEALERSHIP HAS BEEN UNABLE TO REPLICATE THE ISSUE AFTER THE CAR COOLS DOWN. CADILLAC CUSTOMER SERVICE SAID A SECOND DEALERSHIP REVIEW WAS REQUIRED EVEN THOUGH THE CAR WAS BROUGHT TO THE DEALER WITH THE ABOVE SERVICE MESSAGES PRESENT. ATTACHED DOCUMENTS DISPLAY FIRST WARRANTY SERVICE, AND SECOND RECORD SERVICE MESSAGES BEING PRESENT. SIMILAR TSB ISSUED FOR THE ATS-V LF4 ENGINE FOR 'SERVICE REAR AXLE' OR 'REAR AXLE OFF', ALSO THE LT4 ENGINE HAS A TSB FOR ENGINE OVERHEATING AND GOING INTO REDUCED POWER MODE WHEN THE CHARGE AIR COOLING SYSTEM IS NOT REFILLED PROPERLY VIA VAC-N-FILL METHOD. THIS VEHICLE HAS A SIMILAR LIQUID TO AIR, CHARGE AIR COOLING SYSTEM, REQUIRING THE SAME TYPE OF FILL METHOD. FULL DISCLOSURE I AM A GENERAL MOTORS EMPLOYEE.

9/18/2019

TL* THE CONTACT OWNS A 2014 CADILLAC CTS EQUIPPED WITH PIRELLI ZERO RUN FLAT TIRES (NA), SIZE: 235/55ZR17 (NA). THE CONTACT STATED THAT THE FRONT TIRE EXPERIENCED BLISTERS ON THE SIDEWALL. THE CONTACT STATED THAT THE FAILURES OCCURRED AFTER HITTING POTHOLES AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE TIRE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE OCCURRED APPROXIMATELY EIGHT TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER AND VIN WERE UNKNOWN. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 43,000. THE TIRE FAILURE MILEAGE WAS 5,000.

2/23/2017

245/45R17 CONTINENTAL EXTREME TIRE WORN NEAR THE SIDE WALL TO THE PLY WITH THE CENTER TREAD BEING OK ON BOTH FRONT TIRES.

8/8/2023

HEARD A WHINING NOISE COMING FROM THE BACK OF MY VEHICLE WHEN STEPPING ON THE ACCELORATOR, TOOK MY VEHICLE IN TO GET A INSPECTION AND TURNS OUT THE ROLL PINS IN THE REAR-AXLE DIFFERENTIAL ARE CLOSE TO FRACTURING, INCREASING THE RISK OF A CRASH. THERE IS ALREADY A RECALL IN THIS REGUARD TO 2014-15 CADILLAC CTS (V-SPORT) MODELS BUT NO OTHER CTS MODELS GET THE RECALL. I HAVE A 2014 CADILLAC CTS (LUXURY) SEDAN, HOPING THERE WILL BE A RECALL FOR ALL CTS MODELS IN REGARDS TO THE HUGE SAFETY ISSUE.

4/10/2021

Burning smell, traction control, rear axle service along with suspension lights all came on the odometer. Shakes at low idle and wont stay running. Happened this weekend after pulling into the driveway after driving. We scanned code for cylinder 4 misfire. On scanner we had multiple other cylinder misfires but cylinder 4 is a dead misfire. We removed spark plug and found wore. We initially thought to start with replacing spark plugs and cylinder 4 coil. We consulted with customer and agreed to replace all spark plugs and cylinder 4 coil. After replacing we found no change in cylinder 4 misfire. We removed and re installed original coil and re tested. We performed a compression test on cylinder 4 and have 0 PSI. We thought possible carboned valve stuck open due to direct injection system. We performed a GDI carbon clean but still no change. We installed a borescope into cylinder to inspect and found what looks like a broken piston or part of a valv We scanned code for cylinder 4 misfire. On scanner we had multiple other cylinder misfires but cylinder 4 is a dead misfire. Weremoved spark plug and found worn. We initially thought to start with replacing spark plugs and cylinder 4 coil. We replace all spark plugs and cylinder 4 coil. After replacing we found no change in cylinder 4 misfire. We removed and re installed original coil and re tested. We performed a compression test on cylinder 4 and have 0 PSI. We thought possible carboned valve stuck open due to direct injection system. We performed a GDI carbon clean but still no change. We installed a borescope into cylinder to inspect and found what looks like a broken piston or part of a valve broken and smashed into the piston. Fault is internal engine, would need to tear down and re build or replace engine assembly. My safety was at risk driving 80mph on the highway perhaps engine could have seized or caused problems I’m not able to deal with along with having my infant and toddler in the car.

4/8/2022

TL* THE CONTACT OWNS A 2014 CADILLAC CTS COUPE (N/A). THE CONTACT STATED THAT THE VEHICLE DID NOT COME EQUIPPED WITH LIGHTING FOR THE SHIFT CONSOLE AND THE CONTACT BELIEVED IT WAS A SAFETY ISSUE SINCE IT DID NOT ALLOW THE OPERATOR OF THE VEHICLE TO SEE THE GEARS WHEN SHIFTING. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO STATED THAT THE VEHICLE WAS PERFORMING TO STANDARDS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 350.

12/20/2013

ORIGINAL WINDOW LABEL HAS GOVERNMENT 5 STAR RATING FOR FRONTAL CRASH AND ROLLOVER. THIS WAS IMPORTANT TO ME AS THIS WILL PROBABLY BE MY LAST CAR. LETTER DATED MAY 16, 2014 FROM GM CHANGED THE 5 STAR RATING TO NO RATING AT ALL. I'M SURE GM USED THE ORIGINAL WINDOW LABEL IN DETERMINING COST OF CAR AND DEALERS USED IT AS A SELLING POINT. THE COST WAS SUBSTANTIAL TO ME AND I MAY NOT HAVE BOUGHT IT AT ALL IF I HAD KNOWN CORRECT SAFETY RATING. I FEEL I WAS DECEIVED, LIED TO, AND MISLEAD. *TR

6/18/2014

TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED INJURIES TO THE HEAD, NECK, AND KNEES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

10/15/2015

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING 60 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE PASSENGER SIDE OF THE VEHICLE DROPPED DOWNWARD WITHOUT WARNING. IN ADDITION THE WINDSHIELD FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE STRUTS FRACTURED AND NEEDED TO BE REPLACED ALONG WITH THE WINDSHIELD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. UPDATED 05/10/17*LJ *CN

1/19/2017

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HUB BEARING WAS FAILING BECAUSE THE PARTS IN THE VEHICLE WERE DETERIORATING QUICKLY AFTER INSTALLATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO KEN BATCHELOR CADILLAC (11001 W. IH-10, SAN ANTONIO, TX 78230 210-690-0700) WHERE THE TECHNICIAN STATED THAT THERE WAS A DEFAULT WITH THE REPLACEMENT PARTS FAILING PREMATURELY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT TO SUBMIT THE COMPLAINT IN WRITING FOR ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 88,000.

12/6/2017

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HUB BEARING WAS FAILING BECAUSE THE PARTS IN THE VEHICLE WERE DETERIORATING QUICKLY AFTER INSTALLATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO KEN BATCHELOR CADILLAC (11001 W. IH-10, SAN ANTONIO, TX 78230 210-690-0700) WHERE THE TECHNICIAN STATED THAT THERE WAS A DEFAULT WITH THE REPLACEMENT PARTS FAILING PREMATURELY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT TO SUBMIT THE COMPLAINT IN WRITING FOR ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 88,000.

12/6/2017

DRIVING AT HIGHWAY SPEEDS, ENGINE STARTED TO HESITATE AND RUN ROUGHLY AND GOT INCREASINGLY WORSE. WHEN PULLED OVER, NOTICED THAT GAS GAUGE WAS GOING DOWN. IMMEDIATELY SHUT OFF VEHICLE AND STEPPED OUT. A MASSIVE PUDDLE OF GASOLINE HAD FORMED AROUND VEHICLE, AND GAS WAS DRIPPING FROM THE ENTIRE BOTTOM OF THE CAR, AND HAD EVEN GOTTEN INTO THE DOOR JAMS AND WAS RUNNING ONTO THE GROUND.

7/28/2018

REAR DIFFERENTIAL AT RISK OF FAILURE. I CONTACTED CADILLAC CUSTOMER SERVICE AND THEY DID NOT SEE THE RECALL IN THEIR SYSTEM AND ADVISED ME TO CONTACT NHTSA. THEY SAID THAT THE NHTSA DID NOT SHOW A RECALL FOR THAT VEHICLE. THE CONSUMER STATED THE VEHICLE HAD NUMEROUS SAFETY DEFECT REPAIRS. THE CONSUMER REQUESTED THAT THE VEHICLE BE BOUGHT BACK. *JS

4/8/2020

2014 CADILLAC CTS AWD. VEHICLE STARTED HESITATING WHILE TURNING. WHICH TURNED INTO A WHINE AND THEN GRINDING FROM THE REAR DIFFERENTIAL. NOISE STARTS AT 30 MPH AND INCREASES AS SPEED INCREASES. HAVE SEEN MANY CASES OF CADILLAC REAR DIFFERENTIAL FAILING. ISSUE VERIFIED BY THE DEALERSHIP FEBRUARY 2021. NOW GM HAS NO REPLACEMENT UNITS OR REPAIR PARTS FOR THIS DIFFERENTIAL. GM PART 84110751

3/22/2021

2014 CADILLAC CTS AWD. VEHICLE STARTED HESITATING WHILE TURNING. WHICH TURNED INTO A WHINE AND THEN GRINDING FROM THE REAR DIFFERENTIAL. NOISE STARTS AT 30 MPH AND INCREASES AS SPEED INCREASES. HAVE SEEN MANY CASES OF CADILLAC REAR DIFFERENTIAL FAILING. ISSUE VERIFIED BY THE DEALERSHIP FEBRUARY 2021. NOW GM HAS NO REPLACEMENT UNITS OR REPAIR PARTS FOR THIS DIFFERENTIAL. GM PART 84110751

3/22/2021

HEARD A WHINING NOISE COMING FROM THE BACK OF MY VEHICLE WHEN STEPPING ON THE ACCELORATOR, TOOK MY VEHICLE IN TO GET A INSPECTION AND TURNS OUT THE ROLL PINS IN THE REAR-AXLE DIFFERENTIAL ARE CLOSE TO FRACTURING, INCREASING THE RISK OF A CRASH. THERE IS ALREADY A RECALL IN THIS REGUARD TO 2014-15 CADILLAC CTS (V-SPORT) MODELS BUT NO OTHER CTS MODELS GET THE RECALL. I HAVE A 2014 CADILLAC CTS (LUXURY) SEDAN, HOPING THERE WILL BE A RECALL FOR ALL CTS MODELS IN REGARDS TO THE HUGE SAFETY ISSUE.

4/10/2021

The contact owns a 2014 Cadillac CTS. The contact stated while driving 25 mph, the contact heard a roaring noise coming from the rear of the vehicle. The contact pulled the vehicle over to the side of the road and inspected the vehicle but did not find an issue with the vehicle. The contact was able to continue driving however, the abnormal noise was still heard while the contact was driving the vehicle. The contact took the vehicle to a local dealer who inspected the vehicle and diagnosed a failure with the rear axle differential which needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

8/12/2021

The contact owns a 2014 Cadillac CTS. The contact stated that while driving in the early morning, the headlights became inoperable. The contact checked the headlights and noticed both headlights were out. The vehicle was taken to the local dealer and the mechanic was informed that both headlights went out simultaneously. The headlight assembly was replaced. The manufacturer was notified but no further assistance was provided. The approximate failure mileage was 38,000. The contact stated that the vehicle was unsafe and could cause a possible accident. The VIN was not available.

12/28/2021

Burning smell, traction control, rear axle service along with suspension lights all came on the odometer. Shakes at low idle and wont stay running. Happened this weekend after pulling into the driveway after driving. We scanned code for cylinder 4 misfire. On scanner we had multiple other cylinder misfires but cylinder 4 is a dead misfire. We removed spark plug and found wore. We initially thought to start with replacing spark plugs and cylinder 4 coil. We consulted with customer and agreed to replace all spark plugs and cylinder 4 coil. After replacing we found no change in cylinder 4 misfire. We removed and re installed original coil and re tested. We performed a compression test on cylinder 4 and have 0 PSI. We thought possible carboned valve stuck open due to direct injection system. We performed a GDI carbon clean but still no change. We installed a borescope into cylinder to inspect and found what looks like a broken piston or part of a valv We scanned code for cylinder 4 misfire. On scanner we had multiple other cylinder misfires but cylinder 4 is a dead misfire. Weremoved spark plug and found worn. We initially thought to start with replacing spark plugs and cylinder 4 coil. We replace all spark plugs and cylinder 4 coil. After replacing we found no change in cylinder 4 misfire. We removed and re installed original coil and re tested. We performed a compression test on cylinder 4 and have 0 PSI. We thought possible carboned valve stuck open due to direct injection system. We performed a GDI carbon clean but still no change. We installed a borescope into cylinder to inspect and found what looks like a broken piston or part of a valve broken and smashed into the piston. Fault is internal engine, would need to tear down and re build or replace engine assembly. My safety was at risk driving 80mph on the highway perhaps engine could have seized or caused problems I’m not able to deal with along with having my infant and toddler in the car.

4/8/2022