2011 Cadillac CTS Owner Complaints

WAS DRIVING VEHICLE IN SPORTING MANNER WHEN THE SIDE CURTAIN AIR BAGS DEPLOYED AND THE SEAT BELT PRETENSIONERS FIRED. THERE WAS ABSOLUTELY NO ROLL OVER IMMINENT. SAFETY DEVICES WENT OFF COMPLETELY UNNECESSARILY. *TR

6/24/2012

HAD JUST ACCELERATED AFTER STOPPING AT RED LIGHT, REACHING APPROX 25MPH WHEN WE HEARD A VERY LOUD GRATING METAL GRINDING SOUND. ALARMED WE IMMEDIATELY STARTED TO PULL OVER WHEN THE SIDE AIRBAGS DEPLOYED. WE WERE ABLE TO GET OUT OF THE FLOW OF TRAFFIC AND ONTO THE SIDE OF THE ROAD. WE WERE DAZED TRYING TO MAKE SENSE OF WHAT HAD HAPPENED. MY HUSBAND WAS THE DRIVER AND HAD RECEIVED A LARGE CUT ON HIS LEFT FOREARM . WE HAD OWNED THIS CTS FOR 10 WEEKS AND HAD NOT AS YET SIGNED UP FOR ONSTAR . WHILE TRYING TO STOP HIS BLEEDING I REALIZED THAT THE BLOW FROM THE AIRBAGS HAD KNOCKED MY GLASSES OFF AND I COULDN'T FIND MY CELL PHONE, I PUSHED THE ONSTAR BUTTON AND GAVE THEM OUR INFORMATION AND THEY COULD NOT HAVE BEEN MORE HELPFUL. AFTER ESTABLISHING THAT WE WERE ON THE SIDE OF THE ROAD AND OUT OF IMMEDIATE DANGER THEY ARRANGED FOR A TOW TRUCK TO TAKE US TO MEDVED CADILLAC. AS THIS WAS A SAT. WE WERE NOT ABLE TO SPEAK WITH THE REPAIR DEPT. UNTIL MON.WE WERE TOLD THAT GM HAD TO GIVE APPROVAL TO REPAIR THE VEHICLE. EIGHTEEN DAYS LATER 6/26 WE PICKED UP THE CAR AND WERE TOLD THAT THE ENTIRE CAR AND ALL SYSTEMS HAD BEEN CHECKED AND THAT IT WAS SAFE. FOUR DAYS LATER 6/30 I WAS DRIVING HOME AND HEARD A CLACKING NOISE. I STOPPED AND LOOKED AT MY TIRES THINKING I HAD A FLAT. PROCEEDED THE FEW BLOCKS TO GET HOME REALLY AFRAID TO GET BACK IN THIS CAR. WE WERE GOING TO TAKE IT BACK TO MEDVED BUT DROVE A FEW BLOCKS FROM HOME AND STOPPED AT A LIGHT. TURNED THE CORNER HEARD A LOUD METAL CLUNK, FELT IT ON THE FLOORBOARD AS WELL. HAD NO ACCELERATION TO SPEAK OF. I TURNED ON THE FLASHERS AND TRIED TO GET OUT OF TRAFFIC. WAS ABLE TO COAST HOME AND CALL ONSTAR. SPOKE TO A GM REP AT THAT TIME AND HE SAID TO HAVE IT TOWED BACK TO MEDVED.THE NEXT DAY 7/2 WE WERE TOLD THAT THE DRIVE SHAFT BOLTS HAD BEEN SHEARED OFF BUT IT WAS REPAIRED. I REFUSED THE CAR. *TR

8/13/2014

WHILE HAVING THE OIL CHANGED AT THE DEALER, THE DRIVE SHAFT SNAPPED IN TWO. THIS HAPPENED WHEN A TECHNICIAN WAS MOVING THE CAR AFTER THE SERVICE WAS COMPLETED. ALUMINUM DRIVE SHAFT SNAPPED AT A CIRCUMFERENTIAL WELD IN DRIVE SHAFT PIPE. *TR

10/9/2012

LOUD SUPERCHARGER GRINDING NOISE. *TR

4/9/2013

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 60 MPH WITH THE RADIO IN ACTIVATION, THE ENGINE STALLED WITHOUT WARNING. DURING THE ENGINE FAILURE, THE RADIO REMAINED IN OPERATION. THE CONTACT WAS ABLE TO RESTART THE ENGINE AFTER TWO ATTEMPTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN WAS UNABLE TO LOCATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 1,747. UPDATED 02/15/12*LJ THE CONSUMER STATED ALL POWER TO THE DASHBOARD, STEERING AND BRAKES CEASED DURING THE FAILURE. THE SERVICE TECHNICIAN WAS UNABLE TO DETERMINED THE CAUSE OF THE STALLING, BUT A SOFTWARE DOWNLOAD HAD BEEN PERFORMED THAT WOULD PROBABLY TAKE CARE OF THE PROBLEM. UPDATED 02/24/12 THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 03/09/12

1/20/2012

ON MULTIPLE OCCASIONS MY REAR VIEW CAMERA WHICH IS SUPPOSED TO ENGAGE WHEN THE CAR IS IN REVERSE, HAS FAILED TO COME ON THUS CREATING A BLIND BACK-UP SITUATION. THE DEALER SAID THEY COULDN'T FIND ANYTHING WRONG YET THE PROBLEM CONTINUES AT LEAST ONCE A MONTH. THE DEALER DID SAY OTHER CUSTOMERS HAVE HAD THE SAME PROBLEM. *TR

4/24/2013

THE SUPERCHARGER STARTED TO MAKE A NOISE WHICH SOUNDED LIKE MARBLES. IT NOW IS GETTING LOUDER SOUNDING LIKE IT IS GOING TO FALL OFF. IT IS A CTS-V. *TR

1/10/2013

LOUD SUPERCHARGER GRINDING NOISE. *TR

4/9/2013

WHILE IN REVERSE, FRONT STEERING SEAMS TO SKIP. IT FEELS LIKE A 4WD. I TOOK IT TO AN AUTHORIZED DEALER AND THEY TOLD ME IT WAS NORMAL. THEY EVEN SHOWED ME A BULLETIN FROM GM THAT EXPLAINED THE PROBLEM WAS NORMAL AND TO DO NO REPAIRS. AFTER DRIVING 15,000 MILES, IT HAS STEADILY GOTTEN WORSE. I TOOK IT IN AGAIN. AGAIN THEY TOLD ME IT WAS NORMAL. WHILE THERE, THEY TRIED TO SELL ME NEW TIRES BECAUSE MY REAR TIRES ARE BALD. THEY SAID IT WAS FROM HIGH SPEED STARTS. I EXPLAINED THAT A 73 YEAR OLD PERSON(MY WIFE) IS NOT OUT DRAG RACING AND THERE FOR, THEY MUST BE DEFECTIVE TIRES. THEY CONTACTED CONTINENTAL TIRES(THE MAKER OF THE TIRES) WHOM REPLACED THE TIRES, BUT STATED 15 TO 20 THOUSAND MILES ARE AVERAGE FOR THOSE TIRES. AT $500 EACH, I WOULD EXPECT TO GET MORE MILES OUT OF THE TIRES. NOT HAPPY AT ALL. *TR

2/19/2012

MY HUSBAND WAS DRIVING IN OUR COMMUNITY, ABOUT 15 MPH. HE MADE A RIGHT HAND TURN AND THE CONTROL ARM SNAPPED IN HALF, THE WHEEL BROKE OFF AND THE FRAME CAME CRASHING TO THE GROUND. WE HAVE OWNED THE CAR FOR LESS THAN 3 WEEKS. AAA TOWED THE CAR TO THE NEAREST DEALERSHIP. THE DEALERSHIP REFUSES TO FIX THE CAR UNDER THE MANUFACTURER'S WARRANTY CLAIMING THAT THE CAR HAD TO HAVE BEEN IN AN ACCIDENT. WE HAVE NEIGHBORS WHO HEARD THE THUD AND CAME TO SEE WHAT HAPPENED. THERE WAS NO ACCIDENT/COLLISION. WE HAVE DRIVEN THE CAR A COUPLE HUNDRED MILES. THIS SHOULDN'T HAVE HAPPENED. CADILLAC TOLD US WE NEEDED TO FILE A CLAIM WITH OUR INSURANCE COMPANY. THE DEALERSHIP ESTIMATES $12,000 IN DAMAGE. *TR

12/5/2013

THIS CONCERNS THE PWM FREQUENCY USED ON MANY LED RUNNING LIGHTS BEING USED ON RECENT MODEL CARS. MY WIFE IS VERY SENSITIVE TO MANY OF THE NEW LED RUNNING LIGHTS AND REFUSES TO DRIVE AT NIGHT BECAUSE OF THEM. THE STROBING OF THE LED LIGHTS MAKES THEM APPEAR TO BE IN MORE THAN ONE PLACE AT THE SAME TIME. THIS MAKES DRIVING BEHIND THEM AND PASSING THEM VERY DIFFICULT FOR HER. I DON'T NOTICE IT BUT SHE DOES AND SHE WILL COVER HER EYES WHEN WE'RE OUT DRIVING AT NIGHT AND GET CLOSE TO THEM. READING ON THE INTERNET, SHE IS NOT THE ONLY ONE WHO COMPLAINS ABOUT THESE LIGHTS. AS AND ELECTRONICS ENGINEER I UNDERSTAND HOW PULSE WIDTH MODULATED DRIVE CIRCUITS ARE USED TO CONTROL THE BRIGHTNESS OF LEDS AS WELL AS THEIR COLOR TEMPERATURE. HOWEVER, I SEE NO REASON FOR THE LOW FREQUENCY BEING USED IN AUTOMOTIVE APPLICATIONS. CERTAINLY RESEARCH HAS BEEN DONE AS TO WHAT PWM FREQUENCY IS ACCEPTABLE TO 99.9% OF THE POPULATION. I THINK THAT LEDS HAVE A BRIGHT FUTURE, INCLUDING IN VEHICULAR APPLICATIONS, AND AM ALL FOR THEIR USE. HOWEVER, THEY NEED TO BE DRIVEN IN SUCH A WAY THAT DOESN'T COMPROMISE THE SAFETY OF OTHERS ON THE ROAD. *TR

4/28/2011

BOTH REAR TAILLIGHTS ARE SEPARATING FROM THE BODY AT THE TOP. THERE IS A GAP OF APPROX. 1/4-3/8 INCH FROM THE TOP PEAK OF TAILLIGHT TO BODY. *TR

6/9/2014

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT WAS DRIVING 35 MPH WHEN THE ACCELERATOR WAS APPLIED BUT THE VEHICLE ABNORMALLY ACCELERATED AT A RAPID PACE. THE BRAKES WERE APPLIED BUT THE VEHICLE DID NOT RESPOND UNTIL THE CONTACT MERGED ONTO THE SHOULDER AND TURNED THE IGNITION OFF. THE VEHICLE WAS RESTARTED WITHIN MOMENTS BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE VEHICLE AND FOUND NO DEFECT. THE MANUFACTURER WAS CONTACTED WHO STATED HE SHOULD TAKE THE VEHICLE TO THE DEALER AGAIN FOR FURTHER INSPECTION OF THE FAILURE. A COMPLAINT WAS FILED WITH THE MANUFACTURER BUT THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 10,500.

10/11/2011

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE OUT OF A PARKING SPACE, THE VEHICLE WOULD NOT GO INTO GEAR. THE CONTACT MENTIONED THAT ONCE IT DID THE VEHICLE LUNGED FORWARD AND CRASH INTO THE SIDE OF A BUILDING. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,100. ..UPDATED 12/11/12 *BF THE CONSUMER STATED THE WHEN THE VEHICLE LUNGED FORWARD IT RAN INTO THE FRONT OF THE LOBBY'S GLASS WALL. THE CONSUMER THEN PUT THE VEHICLE INTO NEUTRAL, THEN REVERSE, AND BACKED UP. UPON PUTTING THE VEHICLE IN DRIVE IT ACCELERATED AGAIN AND RAN INTO THE FRONT OF THE BUILDING. THE CONSUMER'S FOOT WAS ON THE BRAKE AT ALL TIMES.THE CONSUMER TURNED THE IGNITION OFF, RESTARTED THE VEHICLE AND IT PROCEEDED TO ACT NORMAL. THE DEALER STATED THAT THE COMPUTER SHOWED THE ACCIDENT DID NOT HAPPEN THE WAY THE CONSUMER STATED. THE CONSUMER IS ATTEMPTING TO OBTAIN VIDEO RECORDINGS OF THE ACCIDENT. THE VEHICLE WAS REPAIRED. UPDATED 12/12/12 *JS

10/19/2012

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, HE APPLIED THE BRAKES AND NOTICED A VIOLENT VIBRATION IN THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE BRAKE DRUMS WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE DRUMS AND BRAKES WERE REPLACED THREE DIFFERENT TIMES BUT TO NO AVAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. *TR

6/6/2013

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V341000 (SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

10/3/2014

RECARO SEATS SQUEAK AND ROCK IN THEIR MOUNTS. NOT SECURED PROPERLY. ANNOYING AND IF THE MOUNTS FAIL, THE DRIVER WOULD BE OUT OF POSITION AND CAR COULD CRASH. HAVE BEEN DOING THIS SINCE THE CAR WAS NEW, AND I'M NOT THE ONLY ONE HAVING THIS PROBLEM. *TR

8/20/2011

PASSENGER AIR BAG SENSOR IN SEAT, OCCUPANT SENSOR OR PPS, IS FAULTY. CHECK AIR BAG WARNING ALERT REMAINS ON OR IS INTERMITTENT, EVEN IF NO CONTENTS OR PERSON ON PASSENGER SEAT. VERY SIMILAR TO GM RECALL 08373 FOR FIRST GENERATION CADILLAC CTS OCCUPANT SENSOR FOR PASSENGER AIRBAG. IF USING THE SAME DESIGN, AND NOT CORRECTED, THE RECALL SHOULD BE EXTENDED TO THE SECOND GENERATION CTS VEHICLES.

7/31/2015

WHEN DRIVING VEHICLE AT LOW SPEEDS INTO AND UP A RIGHT HAND DRIVEWAY THERE IS A LOUD CREAKING SOUND COMING FROM THE REAR OF THE SUNROOF. IT DOES NOT CREAK GOING UP A LEFT HAND DRIVEWAY. THE CREAKING IS PREDOMINATELY AT THE REAR AND TO THE RIGHT OF THE SUNROOF. AT NORMAL DRIVING SPEEDS THE CREAKING IS HEARD OVER MODERATE TO LARGE BUMPS. THE CREAKING HAS BEEN GOING ON SINCE DAY 1 WHEN I BOUGHT THE CAR BRAND NEW. *KB

2/2/2012

PURCHASED CAR (COUPE) NEW WITH APPX. 2K MILES (HAD BEEN USED AT GOLF TOURNAMENT). A WEEK AFTER I PURCHASED, THE DRIVERS SIDE DOOR DID NOT OPEN AND I WAS NOT AWARE OF EMERGENCY LEVER. I CALLED ONSTAR AND THEY WERE ABLE TO UNLOCK IT. IN THE 3 YEARS THAT I OWED IT, THE CAR LOCKED ME IN NUMEROUS TIMES. TWO DIFFERENT DEALERS COULD NOT FIND ANYTHING WRONG WITH ONE DEALER KEEPING THE CAR FOR ALMOST A WEEK TRYING TO FIGURE IT OUT AND I WAS TOLD THERE WERE NO SERVICE ALERTS. THERE WAS ALSO AN INCIDENT WHERE I WAS ABOUT 10 FEET FROM THE CAR AND THE INTERIOR AND EXTERIOR LIGHTS STARTED FLASHING FOR NO REASON AND AGAIN THE DEALERS COULD NOT EXPLAIN IT. I HAVE SINCE SOLD THE CAR BECAUSE I DID NOT WANT TO BE DEPENDENT ON ONSTAR OR AN EMERGENCY LEVER.

8/12/2015

WHILE IN REVERSE, FRONT STEERING SEAMS TO SKIP. IT FEELS LIKE A 4WD. I TOOK IT TO AN AUTHORIZED DEALER AND THEY TOLD ME IT WAS NORMAL. THEY EVEN SHOWED ME A BULLETIN FROM GM THAT EXPLAINED THE PROBLEM WAS NORMAL AND TO DO NO REPAIRS. AFTER DRIVING 15,000 MILES, IT HAS STEADILY GOTTEN WORSE. I TOOK IT IN AGAIN. AGAIN THEY TOLD ME IT WAS NORMAL. WHILE THERE, THEY TRIED TO SELL ME NEW TIRES BECAUSE MY REAR TIRES ARE BALD. THEY SAID IT WAS FROM HIGH SPEED STARTS. I EXPLAINED THAT A 73 YEAR OLD PERSON(MY WIFE) IS NOT OUT DRAG RACING AND THERE FOR, THEY MUST BE DEFECTIVE TIRES. THEY CONTACTED CONTINENTAL TIRES(THE MAKER OF THE TIRES) WHOM REPLACED THE TIRES, BUT STATED 15 TO 20 THOUSAND MILES ARE AVERAGE FOR THOSE TIRES. AT $500 EACH, I WOULD EXPECT TO GET MORE MILES OUT OF THE TIRES. NOT HAPPY AT ALL. *TR

2/19/2012

16,000 MILES ON MY "VOGUE" TIRES AND THE TREAD FELL OFF. *TR

9/17/2013

WHILE DRIVING HOME FROM WORK, APPROXIMATELY 35 MILES INTO A 40-MILE TRIP, MY TRACTION CONTROL WARNING LIGHT TURNED ON. THE DRIVER INFORMATION CENTER (DIC) INDICATED "SERVICE TRACTION CONTROL, ENGINE POWER REDUCED." THE VEHICLE'S POWER WAS THEN REDUCED, AND I WAS UNABLE TO MAINTAIN MY SPEED (APPROXIMATELY 52 MPH), AND MY CAR SLOWED DOWN DUE TO A LACK OF POWER, AND I WAS ONLY ABLE TO ACHIEVE 40 MPH. I PULLED INTO A PARKING LOT, TURNED THE CAR OFF FOR ABOUT FIVE MINUTES. I THEN RESTARTED THE CAR. THE SAME WARNING LIGHT TURNED ON AND THE DIC SHOWED THE SAME INFORMATION: "SERVICE TRACTION CONTROL, ENGINE POWER REDUCED." WHILE I WAS ATTEMPTING TO COMPLETE MY TRIP HOME, THE WARNING LIGHT CLEARED, AND THE POWER IN THE CAR RETURNED TO NORMAL. ON 12/22/12 IN THE MORNING, I BROUGHT MY CAR TO MY LOCAL DEALERSHIP FOR NORMAL MAINTENANCE AND TO HAVE THE ABOVE PROBLEM INVESTIGATED. NOTHING CAME OF THE INVESTIGATION. ON 12/26/12, AGAIN ON MY WAY HOME FROM WORK, ABOUT 39 MILES INTO A 40-MILE TRIP, THE TRACTION CONTROL WARNING LIGHT TURNED ON, AND THE DIC DISPLAYED THE SAME INFORMATION AS BEFORE: "SERVICE TRACTION CONTROL, ENGINE POWER REDUCED." I IMMEDIATELY DROVE TO THE DEALERSHIP. I ENDED UP LEAVING THE CAR THERE FOR TWO DAYS AND PICKED THE CAR UP ON 12/28/12 EVENING. NO PROBLEMS WERE FOUND. LATER THAT EVENING, THE SAME EVENT OCCURRED, THIS TIME ABOUT 52 MILES INTO A 55-MILE TRIP. THIS SAME EVENT HAS OCCURRED ONCE MORE LAST EVENING (12/31/12), AGAIN ON THE WAY HOME FROM WORK. THE MESSAGE CLEARED ONCE I PARKED THE CAR AND WAITED A LEAST A FEW MINUTES TO ALLOW THE COMPUTER TO RESET(?) THE SAME EVENT HAS OCCURRED FOUR TIMES SINCE 12/21/12, AND MY CONCERN IS THAT AT SOME POINT THE POWER MIGHT BE REDUCED AT A CRITICAL TIME DURING ONE OF MY TRIPS. I SEARCHED YOU DATABASE, AND UNFORTUNATELY, THERE ARE NO OTHER REPORTS OF A SIMILAR NATURE. *TR

1/1/2013

DRIVING TO WORK WENT TO STOP AND VEHICLE PULL TO THE SIDE AND WOULD NOT STOP NORMAL. I DROVE THE VEHICLE TO THE DEALER AND THE REPORTED RIGHT REAR HUB NOT SENSING SPEED SIGNAL AND NEEDED TO REPLACE AND NOT COVERED UNDER MY WARRANTY. I SEE GM AND CADILLAC HAS HAD A LOT OF PROBLEMS WITH THIS WHEEL HUD AND HAVE RECALLED ON OTHER MODEL YEARS. THESE ARE $600.00 PER WHEEL TO REPLACE AND THINK THAT THEY SHOULD LAST LONGER THAN 39,000 MILES. WOULD NOT WANT TO HAVE BEEN DRIVING AT HIGHWAY SPEEDS WHEN THIS FAILS.I CONTACTED CADILLAC AND THEY WOULD NOT REPAIR WITHOUT CHARGE. *TR

4/10/2015

MY HUSBAND WAS DRIVING IN OUR COMMUNITY, ABOUT 15 MPH. HE MADE A RIGHT HAND TURN AND THE CONTROL ARM SNAPPED IN HALF, THE WHEEL BROKE OFF AND THE FRAME CAME CRASHING TO THE GROUND. WE HAVE OWNED THE CAR FOR LESS THAN 3 WEEKS. AAA TOWED THE CAR TO THE NEAREST DEALERSHIP. THE DEALERSHIP REFUSES TO FIX THE CAR UNDER THE MANUFACTURER'S WARRANTY CLAIMING THAT THE CAR HAD TO HAVE BEEN IN AN ACCIDENT. WE HAVE NEIGHBORS WHO HEARD THE THUD AND CAME TO SEE WHAT HAPPENED. THERE WAS NO ACCIDENT/COLLISION. WE HAVE DRIVEN THE CAR A COUPLE HUNDRED MILES. THIS SHOULDN'T HAVE HAPPENED. CADILLAC TOLD US WE NEEDED TO FILE A CLAIM WITH OUR INSURANCE COMPANY. THE DEALERSHIP ESTIMATES $12,000 IN DAMAGE. *TR

12/5/2013

WHEN BACKING OUT OF DRIVEWAY AND TURNING THE STEERING WHEEL TO THE RIGHT WE NOTICED A PRONOUNCED THUMP THAT WAS VERY NOTICEABLE AND WORRISOME. WE CHECKED WITH THE DEALER AND COULDN'T FIND THE PROBLEM AND THE DEALER CHECKED WITH GENERAL MOTORS WHO SAID IT WAS A DESIGN FLAW AND COULDN'T DO ANYTHING ABOUT IT. IT HAS BEEN DOING THE SAME THING UP TO THIS DATE. THE THUMP IS SO GREAT WE WONDER IF IT IS NOT DAMAGING THE CAR. *TR

5/16/2014

BOTH REAR TAILLIGHTS ARE SEPARATING FROM THE BODY AT THE TOP. THERE IS A GAP OF APPROX. 1/4-3/8 INCH FROM THE TOP PEAK OF TAILLIGHT TO BODY. *TR

6/9/2014

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT WATER WAS LEAKING INTO THE VEHICLE THROUGH THE REAR WINDOW. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.

1/13/2015

VEHICLE STALLED OR TRIED TO STALL IN TRAFFIC WHILE IN MOTION AT APPROXIMATE SPEEDS OF 25-35 MPH APPROXIMATELY 10 TIMES OVER A DISTANCE OF APPROXIMATELY 6-8 MILES. WAS TOWED TO DEALER. ON 10-18-11 SERVICE ADVISOR CALLED ME AND ADVISED COMPLAINT COULD NOT BE DUPLICATED AND HAD PERFORMED NORMALLY DURING A TEST DRIVE (APPROXIMATELY 1 MILE) AND VEHICLE COULD BE PICKED UP. VEHICLE WAS PICKED UP AND PERFORMED NORMALLY FOR APPROXIMATELY 10 MILES AND THEN STALLED TWICE WHILE IN MOTION IN TRAFFIC AT SPEEDS OF APPROXIMATELY 25-35 MPH. VEHICLE AGAIN WAS TOWED TO SAME DEALER. ON 10-21-11 I WAS ADVISED PROBLEM WAS EXPERIENCED DURING A TEST DRIVE OF APPROXIMATELY 15 MILES. VEHICLE REMAINS AT DEALERSHIP PENDING A SOLUTION TO PROBLEM. *TR

10/23/2011

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 60 MPH WITH THE RADIO IN ACTIVATION, THE ENGINE STALLED WITHOUT WARNING. DURING THE ENGINE FAILURE, THE RADIO REMAINED IN OPERATION. THE CONTACT WAS ABLE TO RESTART THE ENGINE AFTER TWO ATTEMPTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN WAS UNABLE TO LOCATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 1,747. UPDATED 02/15/12*LJ THE CONSUMER STATED ALL POWER TO THE DASHBOARD, STEERING AND BRAKES CEASED DURING THE FAILURE. THE SERVICE TECHNICIAN WAS UNABLE TO DETERMINED THE CAUSE OF THE STALLING, BUT A SOFTWARE DOWNLOAD HAD BEEN PERFORMED THAT WOULD PROBABLY TAKE CARE OF THE PROBLEM. UPDATED 02/24/12 THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 03/09/12

1/20/2012

LOUD SUPERCHARGER GRINDING NOISE. *TR

4/9/2013

AFTER A 45 MINUTE DRIVE AND RETURNING HOME I PARKED MY CAR ON THE STREET IN FRONT OF MY HOME. THE CAR DROVE PERFECTLY NORMAL AS ALWAYS AND THERE WAS NO INDICATION OF ANYTHING WRONG WITH THE CAR. THERE WERE NO WARNING LIGHTS OR ANYTHING ELSE TO INDICATE A PROBLEM WITH THE CAR. I ENTERED MY HOUSE AND AS I WALKED PASTED MY KITCHEN WINDOW I COULD SEE FLAMES COMING OUT FROM UNDER THE HOOD ON THE DRIVER SIDE OF THE VEHICLE IT WAS ONLY A COUPLE OF MINUTES SINCE FROM THE TIME I ENTERED MY HOUSE. WITHIN 5 MINUTES THE ENTIRE CAR WAS ENGULFED WITH FLAMES. AFTER THE FIRE DEPARTMENT EXTINGUISHED THEN FIRE I ASKED WHAT COULD HAVE CAUSE THE FIRE. I WAS TOLD IT WAS PROBABLY AN ELECTRICAL OR A FUEL MALFUNCTION.

12/7/2019

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE MADE A LOUD CLANKING NOISE IN THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT A NEW DRIVE SHAFT AND PINION SLANG NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,602.

6/4/2014

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 5 MPH AND MAKING A RIGHT TURN, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. ON ANOTHER OCCASION, WHILE DRIVING 15 MPH, THE SPEEDOMETER DISPLAYED 65 MPH. IN ADDITION, WHILE ATTEMPTING TO MAKE A U-TURN, THE VEHICLE FAILED TO ACCELERATE AND ROLLED AWAY. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN REPLACED THE REAR DRIVE SHAFT CENTER JOINT BOLT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

8/21/2014

S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM CONSTITUENTS RE COPY OF LETTER TO MARY BARRA, CHAIRMAN AND CHIEF EXECUTIVE OFFICER (CEO), GENERAL MOTORS EXPRESSING DISSATISFACTION WITH AFTER SERVICE CARE. *SMD THE CONSUMER STATED THERE WAS A LOUD TICKING NOISE COMING FROM THE VEHICLE, WHEN IT WAS STARTED. THE DEALER INSPECTED THE VEHICLE, AND ASSURED THE CONSUMER THE VEHICLE WAS DEPENDABLE. ON MAY 27, 2014 THE CONSUMER FELT A MILD VIBRATION THROUGH THE STEERING WHEEL. THE DEALER STATED THE BALANCE WAS OFF, BUT EVERYTHING WAS FINE. ON JUNE 15, 2014, WHILE DRIVING, THE CONSUMER HEARD A LOUD BANG, THEN A ROUGH TICKING SOUND AND FELT A SHUDDER THROUGH THE STEERING WHEEL. HE GENTLY BRAKED AND PULLED OVER TO THE SHOULDER, INSPECTED THE VEHICLE, BUT FOUND NOTHING WRONG. AFTER THE VEHICLE WAS INSPECTED AGAIN, AND BEING TOLD THERE WAS NOTHING WRONG. HE CONTINUED TO EXPERIENCE A VIBRATION THROUGH THE STEERING WHEEL, AND THE THUMPING BECAME MORE PRONOUNCED. ALSO, THE VEHICLE LURCHED AND A LOUD BANG AND HEAVY VIBRATION, WAS FLT THROUGHOUT THE CAR. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALER. THE CONSUMER EXPLAINED TO THE DEALER ABOUT THE VIBRATION TEAR IN THE CLOTH SHIELD HE DISCOVERED, THE TOW TRUCK DRIVER BROUGHT TWO OF THE FOUR THAT HELD THE DRIVE SHAFT TOGETHER TO THE SERVICE REPRESENTATIVE. THE DEALER INFORMED THE CONSUMER THE VIBRATION TEAR WAS A CIGARETTE BURN, AND THE DRIVE SHAFT BOLTS FALLING OUT OF THE VEHICLE AND BEARING FAILURE WERE ISSUES ADDRESS SEVERAL TIMES BEFORE. AFTER THE VEHICLE WAS RETURNED TO THE CONSUMER, THERE WAS LOW PITCHED WHISTLE DURING LIGHT TO MODERATE ACCELERATION, WHICH HE DID NOT HEAR WHEN HE FIRST PURCHASED THE VEHICLE. ALSO, THERE WAS A LIGHT WEIGHT OIL/FLUID LEAKING FROM UNDER THE ENGINE AREA. HE NOTICED THE FUEL CONSUMPTION RANGE HAD DROPPED FROM 17-18 MPG TO 15 MPG. THE REAR END FELT LESS STABLE AND THERE WAS A SLIGHT SHIFT WHEN COMING OFF DRIVEWAYS OR OVER UNEVEN PAVEMENT. (2011 CADILLAC CTS).

7/21/2014

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING 50 MPH, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 20,180.

10/20/2015

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED TO OPEN. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.

6/25/2015

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE THE VEHICLE WAS IN PARK, THE FRONT DRIVER SIDE DOOR FAILED TO OPEN ELECTRONICALLY FROM THE INSIDE. THE CONTACT HAD TO MANUALLY PULL A LEVER TO OPEN THE DOOR IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

4/19/2016

I PURCHASED A NEW 2011 CADILLAC CTS COUPE. IT CONTINUOUSLY MAKES A GROANING SOUND WHICH APPEARS TO BE COMING FROM THE REAR PART OF THE DRIVE TRAIN. THE DEALER CHANGED THE DIFFERENTIAL FLUID TO CORRECT THE PROBLEM. HOWEVER, THE PROBLEM REMAINS. I BELIEVE THIS SOUND IS PRODUCED BY A DEFECTIVE COMPONENT IN THE DRIVE TRAIN (DIFFERENTIAL, BEARINGS ETC.), WHICH WILL ULTIMATELY LEAD TO A COMPONENT FAILURE THAT CAN CAUSE A SERIOUS ACCIDENT. *TR

12/30/2010

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT THE SPEEDOMETER WAS DISPLAYING A SPEED THAT WAS 4 MPH LESS THAN THE ACTUAL SPEED THAN HE WAS TRAVELING AT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE DIFFERENCE IN THE SPEED DISPLAYED WAS NORMAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AND THE CONTACT WAS AGAIN INFORMED THAT THE DIFFERENCE IN THE SPEED DISPLAYED WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 429. UPDATED 8/29/11 *CN UPDATED 09/16/11

6/27/2011

TL* THE CONTACT OWNS A 2011 CADILLAC CTS EQUIPPED WITH CONTINENTAL CONTI SPORT TRACK, SIZE 275/40/R19 TIRES. THE CONTACT STATED THAT WHILE STOPPED, A MESSAGE ON THE INSTRUMENT PANEL STATED THAT THE REAR PASSENGER TIRE WAS EXHIBITING LOW AIR PRESSURE THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT NOTICED THAT THERE WAS A LARGE BULGE ON THE SIDEWALL. THE DEALER REPLACED THE TIRE. THE FAILURE RECURRED AT THE SAME TIRE LOCATION APPROXIMATELY ONE YEAR LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE TIRE WAS REPLACED. THE FAILURE MILEAGE WAS 7,000. UPDATED03/15/12 *BF

2/2/2012

WAS DRIVING VEHICLE IN SPORTING MANNER WHEN THE SIDE CURTAIN AIR BAGS DEPLOYED AND THE SEAT BELT PRETENSIONERS FIRED. THERE WAS ABSOLUTELY NO ROLL OVER IMMINENT. SAFETY DEVICES WENT OFF COMPLETELY UNNECESSARILY. *TR

6/24/2012

WHILE DRIVING HOME FROM WORK, APPROXIMATELY 35 MILES INTO A 40-MILE TRIP, MY TRACTION CONTROL WARNING LIGHT TURNED ON. THE DRIVER INFORMATION CENTER (DIC) INDICATED "SERVICE TRACTION CONTROL, ENGINE POWER REDUCED." THE VEHICLE'S POWER WAS THEN REDUCED, AND I WAS UNABLE TO MAINTAIN MY SPEED (APPROXIMATELY 52 MPH), AND MY CAR SLOWED DOWN DUE TO A LACK OF POWER, AND I WAS ONLY ABLE TO ACHIEVE 40 MPH. I PULLED INTO A PARKING LOT, TURNED THE CAR OFF FOR ABOUT FIVE MINUTES. I THEN RESTARTED THE CAR. THE SAME WARNING LIGHT TURNED ON AND THE DIC SHOWED THE SAME INFORMATION: "SERVICE TRACTION CONTROL, ENGINE POWER REDUCED." WHILE I WAS ATTEMPTING TO COMPLETE MY TRIP HOME, THE WARNING LIGHT CLEARED, AND THE POWER IN THE CAR RETURNED TO NORMAL. ON 12/22/12 IN THE MORNING, I BROUGHT MY CAR TO MY LOCAL DEALERSHIP FOR NORMAL MAINTENANCE AND TO HAVE THE ABOVE PROBLEM INVESTIGATED. NOTHING CAME OF THE INVESTIGATION. ON 12/26/12, AGAIN ON MY WAY HOME FROM WORK, ABOUT 39 MILES INTO A 40-MILE TRIP, THE TRACTION CONTROL WARNING LIGHT TURNED ON, AND THE DIC DISPLAYED THE SAME INFORMATION AS BEFORE: "SERVICE TRACTION CONTROL, ENGINE POWER REDUCED." I IMMEDIATELY DROVE TO THE DEALERSHIP. I ENDED UP LEAVING THE CAR THERE FOR TWO DAYS AND PICKED THE CAR UP ON 12/28/12 EVENING. NO PROBLEMS WERE FOUND. LATER THAT EVENING, THE SAME EVENT OCCURRED, THIS TIME ABOUT 52 MILES INTO A 55-MILE TRIP. THIS SAME EVENT HAS OCCURRED ONCE MORE LAST EVENING (12/31/12), AGAIN ON THE WAY HOME FROM WORK. THE MESSAGE CLEARED ONCE I PARKED THE CAR AND WAITED A LEAST A FEW MINUTES TO ALLOW THE COMPUTER TO RESET(?) THE SAME EVENT HAS OCCURRED FOUR TIMES SINCE 12/21/12, AND MY CONCERN IS THAT AT SOME POINT THE POWER MIGHT BE REDUCED AT A CRITICAL TIME DURING ONE OF MY TRIPS. I SEARCHED YOU DATABASE, AND UNFORTUNATELY, THERE ARE NO OTHER REPORTS OF A SIMILAR NATURE. *TR

1/1/2013

ON MULTIPLE OCCASIONS MY REAR VIEW CAMERA WHICH IS SUPPOSED TO ENGAGE WHEN THE CAR IS IN REVERSE, HAS FAILED TO COME ON THUS CREATING A BLIND BACK-UP SITUATION. THE DEALER SAID THEY COULDN'T FIND ANYTHING WRONG YET THE PROBLEM CONTINUES AT LEAST ONCE A MONTH. THE DEALER DID SAY OTHER CUSTOMERS HAVE HAD THE SAME PROBLEM. *TR

4/24/2013

MY HUSBAND WAS DRIVING IN OUR COMMUNITY, ABOUT 15 MPH. HE MADE A RIGHT HAND TURN AND THE CONTROL ARM SNAPPED IN HALF, THE WHEEL BROKE OFF AND THE FRAME CAME CRASHING TO THE GROUND. WE HAVE OWNED THE CAR FOR LESS THAN 3 WEEKS. AAA TOWED THE CAR TO THE NEAREST DEALERSHIP. THE DEALERSHIP REFUSES TO FIX THE CAR UNDER THE MANUFACTURER'S WARRANTY CLAIMING THAT THE CAR HAD TO HAVE BEEN IN AN ACCIDENT. WE HAVE NEIGHBORS WHO HEARD THE THUD AND CAME TO SEE WHAT HAPPENED. THERE WAS NO ACCIDENT/COLLISION. WE HAVE DRIVEN THE CAR A COUPLE HUNDRED MILES. THIS SHOULDN'T HAVE HAPPENED. CADILLAC TOLD US WE NEEDED TO FILE A CLAIM WITH OUR INSURANCE COMPANY. THE DEALERSHIP ESTIMATES $12,000 IN DAMAGE. *TR

12/5/2013

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE DRIVER'S FOOT SLIPPED OFF THE ACCELERATOR PEDAL. THE FAILURE ALSO OCCURRED WITH THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO A DEALER, WHO INDICATED THAT THE PEDAL WAS EQUIPPED WITH A RUBBER RESISTANCE AND COULD NOT BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 18,932. UPDATED 9/29/14*CN

3/26/2014

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT WATER WAS LEAKING INTO THE VEHICLE THROUGH THE REAR WINDOW. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.

1/13/2015

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT THE REAR LIFTGATE BECAME INOPERABLE AND CLOSED INDEPENDENTLY WITHOUT WARNING. THE CONTACT SUSTAINED A HEAD INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE FAILURE MILEAGE WAS 80,000.

7/14/2015

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING, THE HEADLIGHTS FAILED TO RESPOND WITHOUT WARNING. ON MARCH 25, 2017, THE VEHICLE WAS TAKEN TO SUBURBAN BUICK OF TROY (1810 MAPLELAWN, TROY, MI 48084 (248), 643-0070) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT BULBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. ON FEBRUARY 15, 2018, THE HEADLIGHTS FAILED TO ILLUMINATE AGAIN WITHOUT WARNING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT BULBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 8-3904418827. THE FAILURE MILEAGE WAS 37,532. *TT *TR

2/20/2018

The contact owns a 2011 Cadillac CTS. The contact stated that the vehicle was experiencing a water leak. The contact noticed that the front driver's side seat, door arm rest and floor were significantly wet after rainfall. The contact stated that the failure later occurred on the front passenger's side of the vehicle. Additionally, the contact stated that the vehicle was experiencing electrical failures. The contact stated that after turning off the vehicle, the infotainment system, the heating system, the A/C, and the engine failed to turn off. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the fuse box and wiring needed to be replaced due to the electrical failure. The contact stated that upon disconnecting the battery and removing the fuse, the vehicle turned off. The vehicle was taken to an independent mechanic, where the contact was informed that water was leaking onto the wiring on the floor. The sunroof drain was unclogged; however, the failure persisted. The vehicle remained with the mechanic, where it was undergoing additional water entry tests. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 100,000.

10/1/2024

The contact owns a 2011 Cadillac CTS. The contact stated that upon inspection underneath the frame rail, the contact became aware that there was rust on both sides of the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 153,000.

5/16/2025

Odometer Fraud. The contact purchased a 2011 Cadillac CTS. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 86,140 and at the time of registration, it was discovered that the mileage was 162,290.

5/28/2025