2023 Cadillac CT5 Owner Complaints

The contact owns a 2023 Cadillac CT5. The contact stated while driving 70 MPH, the vehicle started to accelerate independently, exceeding the speed and then the vehicle decelerated without warning. The contact was able to pull over. The vehicle was towed to the dealer and stated that the transmission was faulty, and the anti-lock braking turned off inadvertently. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 130,000. The VIN was not available.

11/22/2022

We just purchased this 2023 Cadillac CT5 from Cadillac of South Charlotte and took delivery by long haul truck at our home in Seymour, TN on [XXX]. It had 40,744 miles on the odometer. We drove the car approximately 12 miles when suddenly the car went into reduced power mode where it would not shift past 4th or 5th gear limiting our speed to approximately 45 miles per hour. We drove slowly to the closest GM Service location that was just a few miles away and during that time the message started alternating to another message that said the transmission was about to seize. At that point we had the car towed to Cadillac of Knoxville and the next day they told us that the transmission control valve body was bad. I have since learned that General Motors has recalled over 90,000 vehicles due to a transmission control valve issue that can cause the wheels to momentarily lock up, increasing the risk of a crash. Supposedly the affected models include just the 2020-2021 Cadillac CT4, CT5, 2019-2020 Cadillac CT6, and 2020-2022 Chevrolet Camaro, with notifications to start being sent to owners this month mid-April. The recall for that issue according to what I read is to program the car to monitor the transmission and if it starts to fail to go into a reduced power mode. This is what my 2023 CT5 has just experienced. The Service Consultant at the dealership said they had ordered the part but that it was back ordered with no expected delivery date. Our new car is dead at the dealership. Everything I have read says GM is not fixing the defect in these transmissions. They are replacing the part with the same defectively designed part and transmissions that have been "fixed" are soon returning having to be "fixed" again. My vehicle is not covered by the most recent recall. Please take steps to expand the recall because they are still using the same transmissions and nothing has been done to fix the design flaw with them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

4/4/2025

The contact owns a 2023 Cadillac CT5 equipped with Michelin Tires, Tire Line: Run Flat, Tire Size: 245/40/R19, DOT Number: (Unavailable). The contact stated that after he purchased the vehicle, he noticed that each of the tire pressure monitoring sensors indicated the incorrect tire pressure. The contact stated that the front driver’s side indicated 29 PSI, the front passenger’s side indicated 33 PSI, the rear driver’s side indicated 30 PSI, and the rear passenger’s side indicated 33 PSI. The contact stated that the correct reading on the tire manual indicated 33 PSI - Front and 36 PSI - Rear. The vehicle was taken back to the dealer where the technician inflated the tires however, the failure recurred. The vehicle was taken back to the dealer where the vehicle remained. The contact stated that the TPMS sensor failed to reflect the accurate tire pressure. The contact was concerned for his safety. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 11.

4/27/2023

Entire electrical and safety systems, every light on dashboard was lit up, all kinds of safety warning light were on! Because manufacturer uses plant-based materials to wrap wiring, it caused an infestation of rodents that had a snack on my wiring! I could have been in real safety danger had I been on the highway!

6/12/2024

The contact owned a 2023 Cadillac CT5. The contact stated that while exiting the highway on the far right lane on a 2-lane exit at 45 MPH, a message appeared on the instrument panel that read "Steering assistance reduced, drive with care" and "Service Power Steering". The contact stated that he was driving the vehicle while his son was seated in the passenger seat when the crash occurred. The contact attempted to veer into the left lane when the steering wheel seized causing the contact to crash into the rear bumper of the vehicle in front. There was no property damage. The air bags did not deploy. The vehicle was not towed. A police report was not filed. The contact stated that he and his son did not suffer injuries and that the other vehicle involved did have two individuals who reported injuries, the injuries sustained were unknown and whether they received medical attention was unknown. The contact drove his vehicle to his residence, and from there the vehicle was towed to a local autobody shop where the vehicle was not diagnosed, however, it was inspected, and the contact was advised that the vehicle was a total loss. The vehicle was not repaired. The contact mentioned that before the crash, the transmission failed and was replaced by the dealer where a buyback negotiation was pending. The manufacturer was notified of the failure. The approximate failure mileage was 19,480.

2/5/2025

The contact owned a 2023 Cadillac CT5. The contact stated that while exiting the highway on the far right lane on a 2-lane exit at 45 MPH, a message appeared on the instrument panel that read "Steering assistance reduced, drive with care" and "Service Power Steering". The contact stated that he was driving the vehicle while his son was seated in the passenger seat when the crash occurred. The contact attempted to veer into the left lane when the steering wheel seized causing the contact to crash into the rear bumper of the vehicle in front. There was no property damage. The air bags did not deploy. The vehicle was not towed. A police report was not filed. The contact stated that he and his son did not suffer injuries and that the other vehicle involved did have two individuals who reported injuries, the injuries sustained were unknown and whether they received medical attention was unknown. The contact drove his vehicle to his residence, and from there the vehicle was towed to a local autobody shop where the vehicle was not diagnosed, however, it was inspected, and the contact was advised that the vehicle was a total loss. The vehicle was not repaired. The contact mentioned that before the crash, the transmission failed and was replaced by the dealer where a buyback negotiation was pending. The manufacturer was notified of the failure. The approximate failure mileage was 19,480.

2/5/2025

The lane departure didn’t work as expected to avoid a crash. I was hurt and bruised due to the air bags never deployed after hit on right wheel number flew off causing my to go into 5 guard rails . The whole front end was destroyed into pieces “no airbags” I’m lucky to be alive. It was inspected by police and my insurance company consider it total loss.nothing before or after the impact

7/24/2025

The lane departure didn’t work as expected to avoid a crash. I was hurt and bruised due to the air bags never deployed after hit on right wheel number flew off causing my to go into 5 guard rails . The whole front end was destroyed into pieces “no airbags” I’m lucky to be alive. It was inspected by police and my insurance company consider it total loss.nothing before or after the impact

7/24/2025

The lane departure didn’t work as expected to avoid a crash. I was hurt and bruised due to the air bags never deployed after hit on right wheel number flew off causing my to go into 5 guard rails . The whole front end was destroyed into pieces “no airbags” I’m lucky to be alive. It was inspected by police and my insurance company consider it total loss.nothing before or after the impact

7/24/2025