2014 Acura RLX Owner Complaints

I WAS DRIVING DOWN THE FREEWAY WHEN THE BACK-END OF THE CAR BECAME VERY LOOSE AND OUT OF CONTROL. THE CAR WAS SWERVING BACK AND FORTH VIOLENTLY. I WAS ABLE TO GAIN CONTROL AVOIDING THE CARS TO THE LEFT OF ME AND THE DITCH TO THE RIGHT. I WAS ABLE TO GET THE CAR UNDER CONTROL AND I SLOWED THE SPEED WAY DOWN. I PULLED OFF THE HIGHWAY AND INTO A DRIVEWAY TO INSPECT. I FOUND THE PASSENGER REAR TIRE TILTED INWARDS TOWARDS THE CAR AT ABOUT A 20 DEGREE ANGLE AND FOUND THE TIE ROD THAT CONNECTS THE CAR TO THE NEW ALL WHEEL STEERING DEVICE DISCONNECTED AND LAYING ON THE GROUND. THE BOLT EITHER CAME OUT OR SHEERED OFF. THE CAR WAS TOWED TO THE DEALER AND INSPECTED. THEY TOLD ME IT WAS A DEFECT AND REPAIRED IT UNDER WARRANTY. ACURA CLIENT CARE RECEIVED THE PHOTOS AND A DESCRIPTION FROM THE DEALER. I WAS INFORMED THE BOLT PROBABLY VIBRATED LOOSE. UPDATED 10/22/13*LJ UPDATED 10/23/2013 *JS *TR

10/14/2013

THE RLX HAS ALL WHEEL STEERING. THE REAR STEERING WHEEL ACTUATORS MAKE A GROANING SOUND, WHICH ACURA HAS NOT EVALUATED FOR POTENTIAL SAFETY CONCERNS. I AM CONCERNED THAT THE PART IS DEFECTIVE AND COULD LEAD TO LOSS OF CONTROL OF THE VEHICLE IF IT FAILS. ACURA KNOWS OF THE PROBLEM AND HAS NOT BEEN ABLE TO FIX IT DUE TO THE UNAVAILABILITY OF CORRECTED PARTS. *TR

8/20/2014

I WAS DRIVING DOWN THE FREEWAY WHEN THE BACK-END OF THE CAR BECAME VERY LOOSE AND OUT OF CONTROL. THE CAR WAS SWERVING BACK AND FORTH VIOLENTLY. I WAS ABLE TO GAIN CONTROL AVOIDING THE CARS TO THE LEFT OF ME AND THE DITCH TO THE RIGHT. I WAS ABLE TO GET THE CAR UNDER CONTROL AND I SLOWED THE SPEED WAY DOWN. I PULLED OFF THE HIGHWAY AND INTO A DRIVEWAY TO INSPECT. I FOUND THE PASSENGER REAR TIRE TILTED INWARDS TOWARDS THE CAR AT ABOUT A 20 DEGREE ANGLE AND FOUND THE TIE ROD THAT CONNECTS THE CAR TO THE NEW ALL WHEEL STEERING DEVICE DISCONNECTED AND LAYING ON THE GROUND. THE BOLT EITHER CAME OUT OR SHEERED OFF. THE CAR WAS TOWED TO THE DEALER AND INSPECTED. THEY TOLD ME IT WAS A DEFECT AND REPAIRED IT UNDER WARRANTY. ACURA CLIENT CARE RECEIVED THE PHOTOS AND A DESCRIPTION FROM THE DEALER. I WAS INFORMED THE BOLT PROBABLY VIBRATED LOOSE. UPDATED 10/22/13*LJ UPDATED 10/23/2013 *JS *TR

10/14/2013

TL* THE CONTACT OWNS A 2014 ACURA RLX. THE CONTACT STATED THAT WHILE DRIVING 50 MPH AND DECELERATING, THE VEHICLE VEERED TO THE LEFT. UPON COMING TO A COMPLETE STOP, THE PASSENGER REAR TIRE DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE REAR CONTROL ARM BOLT FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT WOULD BE SENDING OUT AN ENGINEER TO EVALUATE THE WORK DONE UNDER NHTSA CAMPAIGN NUMBER 13V622000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 5,100....UPDATED 06/04/2014 *BF UPDATED 06/06/2014 *JS

4/22/2014

REAR SUSPENSION MAKING MOANING NOISES WHILE STEERING AT LOW SPEED.

7/22/2017

WHEN I PURCHASED THE CAR IN 2014 THE FIRST WEEK I DETECTED A NOISE ON THE REAR OF THE CAR, I WENT TO THE ACURA SERVICE CENTER AND THEY FOUND PROBLEM WITH THE ACTUATORS, THEY RECEIVED THE VISIT FROM AN USA SERVICE CENTER TECHNICIAN AND CONFIRMING A MALFUNCTION ACTUATOR THEY SAID THAT THEY WILL WORK ON A NEW DESIGN. APPARENTLY, THEY DID AND SINCE THEM THEY HAVE REPLACE THE ACTUATORS IN 4 OCCASIONS. LATELY WHEN I DO AN 'U' TURN THE CAR WHEELS CONTINUES FACING THE DIRECTION OF THE TURN FOR OVER 200 METERS, THEN THE CAR SLIPS ABRUPTLY FROM THE BACK TO TRY TO ALIGN THE WHEELS/CAR. THIS REPRESENT A SERIOUS SAFETY CONCERN SINCE YOU LOST CONTROL OF THE CAR AND CAN CREATE A COLLISION IF YOU ARE NOT ALERT AND PREPARE TO RESPONSE.

9/14/2018

VEHICLE WILL NOT SHIFT INTO 3RD GEAR AT RANDOM TIMES - THIS CAN BE WHEN UNDER MODERATE LOAD TO LIGHT LOAD. THIS WILL LIMIT THE CAR TO A SPEED TO APPROX. 50MPH, THE TRANSMISSION WILL NOT SHIFT UNTIL THE VEHICLE HAS SLOWED DOWN 10+MPH AND SOMETIMES WILL REQUIRE YOU TO COME TO A DEAD STOP TO FUNCTION CORRECTLY. THIS HAS CAUSED A HANDFUL OF SAFETY RISK AS YOU CANNOT FORCE THE VEHICLE TO COME TO A COMPLETE STOP IN SOME INSTANCES - LIKE MERGING ON A HIGHWAY OR A HIGHWAY WITHOUT A SHOULDER. THIS HAS HAPPENED TO 4 OTHER RLX THAT HAVE BEEN DOCUMENTED - ACURA'S RESPONSE WAS WE DON'T SEE IT BEING A PROBLEM AND WILL NOT AUTHORIZE REPAIRS AT THIS TIME. - NO MATTER MY SAFETY CONCERNS. THIS HAS BEEN VERY HARD FOR THE DEALER TO REPRODUCE - IT CAN BE FORCIBLY REPRODUCED WITH HEAVY LOAD - BUT THE RANDOM LIGHTER LOAD EXAMPLES CAN TAKE 1-2 WEEK TO HAPPEN. *TR

11/9/2013

WHILE DRIVING SOUTH ON U.S. 1, A SIX LANE ROAD, I PLACED A TELEPHONE CALL USING THE BUTTONS ON THE STEERING WHEEL. SHORTLY AFTER THE CALL WAS CONNECTED, THE CAR'S WARNING ALARM SOUNDED AND AN "I" APPEARED IN THE INFORMATION DISPLAY. FRANTICALLY TRYING TO DETERMINE THE PROBLEM WHILE DRIVING IN HEAVY TRAFFIC, I USED THE CONTROL ON THE STEERING WHEEL TO SCROLL DOWN THE INFORMATION LIST AND FOUND A RED DISPLAY SAYING "12 VOLT BATTERY CHARGING SYSTEM PROBLEM". BECAUSE TRAFFIC WAS SO THICK, I DECIDED NOT TO TRY TO GET TO THE SIDE OF THE ROAD. WHEN I GOT TO A RED LIGHT, I TURNED THE ENGINE OFF AND RESTARTED IT. THE MESSAGE DID NOT REAPPEAR. BECAUSE THIS PROBLEM DID NOT REOCCUR FOR A MONTH, I ASSUMED THAT ACURA USED ITS LINK SYSTEM TO REMOTELY CORRECT THE SOFTWARE ERROR. THE ASSUMPTION WAS INCORRECT. OVER THE NEXT 5 MONTHS, THE SAME THING HAPPENED 3 MORE TIMES. ON SEPTEMBER 19 I TOOK THE CAR TO THE DEALER AND WAS TOLD THAT THERE WAS AN ACURA BULLETIN ON THIS SOFTWARE ISSUE DATED APRIL 16, 2014. IN MY OPINION, THIS SOFTWARE ISSUE THAT ISSUES A FALSE ALARM THAT THE ELECTRICAL SYSTEM HAS FAILED SHOULD HAVE BEEN THE SUBJECT OF A NOISY RECALL, OR AT LEAST A QUIET RECALL. MY CAR WAS AT THE DEALERSHIP ON 2 OCCASIONS BETWEEN MAY 15 AND SEPTEMBER 19, AND THE SOFTWARE ERROR WAS NOT CORRECTED. IF ACURA COULD SEND AN E-MAIL TO ALL OWNERS ON SEPTEMBER 16 ADVISING OF A SOFTWARE INCOMPATIBILITY FOR STATIONARY VEHICLES WITH THE IOS 8 FOR IPHONES, WHY COULDN'T ACURA SEND AN E-MAIL REGARDING AN ERROR IN ACURA SOFTWARE THAT AFFECTS MOVING VEHICLES? I RAISED THIS ISSUE WITH ACURA CLIENT RELATIONS AND WAS UNABLE TO ESCALATE THE ISSUE. MY REQUESTS FOR CONTACT INFORMATION FOR THE EXECUTIVE OFFICES OF AMERICAN HONDA AND AMERICAN HONDA'S CHIEF SAFETY OFFICER WERE DENIED. I DID NOT EVEN SUCCEED IN SPEAKING WITH A SUPERVISOR. *TR

9/21/2014

VEHICLE WILL NOT SHIFT INTO 3RD GEAR AT RANDOM TIMES - THIS CAN BE WHEN UNDER MODERATE LOAD TO LIGHT LOAD. THIS WILL LIMIT THE CAR TO A SPEED TO APPROX. 50MPH, THE TRANSMISSION WILL NOT SHIFT UNTIL THE VEHICLE HAS SLOWED DOWN 10+MPH AND SOMETIMES WILL REQUIRE YOU TO COME TO A DEAD STOP TO FUNCTION CORRECTLY. THIS HAS CAUSED A HANDFUL OF SAFETY RISK AS YOU CANNOT FORCE THE VEHICLE TO COME TO A COMPLETE STOP IN SOME INSTANCES - LIKE MERGING ON A HIGHWAY OR A HIGHWAY WITHOUT A SHOULDER. THIS HAS HAPPENED TO 4 OTHER RLX THAT HAVE BEEN DOCUMENTED - ACURA'S RESPONSE WAS WE DON'T SEE IT BEING A PROBLEM AND WILL NOT AUTHORIZE REPAIRS AT THIS TIME. - NO MATTER MY SAFETY CONCERNS. THIS HAS BEEN VERY HARD FOR THE DEALER TO REPRODUCE - IT CAN BE FORCIBLY REPRODUCED WITH HEAVY LOAD - BUT THE RANDOM LIGHTER LOAD EXAMPLES CAN TAKE 1-2 WEEK TO HAPPEN. *TR

11/9/2013

TL* THE CONTACT OWNS A 2014 ACURA RLX. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO (AUTONATION ACURA STEVENS CREEK 4747 STEVENS CREEK BLVD, SANTA CLARA, CA 95051) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING BELT SHIM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE WARRANTY WAS EXPIRED AND ALL REPAIRS WAS THE RESPONSIBILITY OF THE VEHICLE OWNER. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

2/10/2020

AS I WAS PULLING INTO A PARKING SPACE IN A SHOPPING PLAZA, THE VEHICLE SUDDENLY ACCELERATED CAUSING ME TO HIT A PARKED VEHICLE ABOUT 10 FT TO MY LEFT. UPDATED 3/17/2015 *JS

7/8/2014

SUN ROOF SHATTERED WHILE CAR WAS GOING 65 MPH AND STRAIGHT ON AN INTERSTATE HIGHWAY. THE WEATHER WAS CLEAR, TEMPERATURE AROUND 60 DEGREES, 11:00 AM. FORTUNATELY THE SUNROOF COVER WAS CLOSED. OVER THE NEXT TWO HOURS PIECES OF THE GLASS BROKE OFF, SCRATCHING AND GOUGING THE BODY.

11/4/2018

SUDDEN FISH TAIL MOTIONS WHILE TRAVELING ON ROAD AND CAUSE WHEELS TO GO OUT OF ALIGNMENT AND COULD LEAD TO POSSIBLE ACCIDENT. THIS HAS HAPPENED NOT ONLY ME BUT OTHERS THAT OWN A 2014 ACURA RLX

7/24/2020

The contact owns a 2014 Acura RLX. The contact stated while driving approximately 15 MPH, the rear wheels were turning independently while the contact was driving straight. The contact stated that the steering wheel needed to be turned in order for the wheels to be straightened. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 113,000.

2/17/2022

After making a turn at light, steering wheel stayed turned while car was straight. Then it jerks itself back into place. Another occurrence was while driving on highway, steering wheel was turning sideways while driving straight then car starts to slow down on its own and the lights on dash came on ( breaking system, fwd collision, lane departure, brake hold system,VSA, EPS, hill start assist) this has happened 3 times in the last 2-3 months. We have changed tires, had alignment done, had fuses replaced, new battery and it is still happening. Not safe while driving on highway or anywhere for that matter. Needs to be recalled and fixed. I have looked up this issue and it seems to be an ongoing issue on this year/make/model. I cannot be driving in a car like this if it keeps happening, I drive my elderly mother and in-laws to their doctor appointments and cannot risk an accident with them. It happened once with my in- laws in the car. Could be a serious lawsuit on Acura. The consumer stated that all of the issues started around the same time.

7/31/2023

While driving on the highway at about 65/70mph, my seatbelts locked and the emergency brakes engaged along with the lane departure warning and a couple other warning lights I’ve never seen. This has happened approximately 3 times.

3/14/2024

VEHICLE WILL NOT SHIFT INTO 3RD GEAR AT RANDOM TIMES - THIS CAN BE WHEN UNDER MODERATE LOAD TO LIGHT LOAD. THIS WILL LIMIT THE CAR TO A SPEED TO APPROX. 50MPH, THE TRANSMISSION WILL NOT SHIFT UNTIL THE VEHICLE HAS SLOWED DOWN 10+MPH AND SOMETIMES WILL REQUIRE YOU TO COME TO A DEAD STOP TO FUNCTION CORRECTLY. THIS HAS CAUSED A HANDFUL OF SAFETY RISK AS YOU CANNOT FORCE THE VEHICLE TO COME TO A COMPLETE STOP IN SOME INSTANCES - LIKE MERGING ON A HIGHWAY OR A HIGHWAY WITHOUT A SHOULDER. THIS HAS HAPPENED TO 4 OTHER RLX THAT HAVE BEEN DOCUMENTED - ACURA'S RESPONSE WAS WE DON'T SEE IT BEING A PROBLEM AND WILL NOT AUTHORIZE REPAIRS AT THIS TIME. - NO MATTER MY SAFETY CONCERNS. THIS HAS BEEN VERY HARD FOR THE DEALER TO REPRODUCE - IT CAN BE FORCIBLY REPRODUCED WITH HEAVY LOAD - BUT THE RANDOM LIGHTER LOAD EXAMPLES CAN TAKE 1-2 WEEK TO HAPPEN. *TR

11/9/2013

I HAD BOTH ACTUATORS REPLACED A FEW YEARS AGO. RECENTLY AND SUDDENLY THE STEERING WHEEL WENT 90 DEGREES RIGHT AS I WAS DRIVING OVER 60 MPH, WHILE TRACKING STRAIGHT, AND ALL THE COMPUTER SENSOR WARNING LIGHTS STARTED FLASHING--BRAKES, POWER STEERING, PAWS, LANE DEPARTURE, ETC. VERY SCARY. IT HAS HAPPENED THREE TIMES IN THE LAST TWO WEEKS. TOOK TO DEALER SERVICE TODAY, AND TOLD ACTUATORS NEED TO BE REPLACED AND PERHAPS THE CONTROL UNIT. REPAIR XPENSIVE, BUT MORE IMPORTANTLY, A POTENTIALLY VERY DANGEROUS SITUATION, PARTICULARLY IF ONE ATTEMPTS TO CORRECT STEERING WHEEL OFF CENTER SITUATION.

4/29/2020

AS I WAS PULLING INTO A PARKING SPACE IN A SHOPPING PLAZA, THE VEHICLE SUDDENLY ACCELERATED CAUSING ME TO HIT A PARKED VEHICLE ABOUT 10 FT TO MY LEFT. UPDATED 3/17/2015 *JS

7/8/2014

2014 ACURA RLX. CONSUMER WRITES IN REGARDS TO WHILE DRIVING, THE VEHICLE SUDDENLY LURCHED TOWARDS THE RIGHT AS IF SOMEONE HAD PULLED THE STEERING WHEEL. *SMD THE CONSUMER STATED THE INCIDENT HAPPENED ON TWO SEPARATE OCCASIONS. THE DEALER WAS UNABLE TO FIND A PROBLEM. *JB

10/12/2016

While driving on the highway at about 65/70mph, my seatbelts locked and the emergency brakes engaged along with the lane departure warning and a couple other warning lights I’ve never seen. This has happened approximately 3 times.

3/14/2024

I have a serious safety issue with my 2014 Acura RLX. While driving, the rear wheel intermittently kicks out, causing the entire vehicle to swerve unpredictably. This poses a significant safety risk to myself, passengers, and other road users. The rear wheel kicks out, leading to sudden swerving of the vehicle. I believe this is related the the Rear Toe Actuators and PAW-S system. I first noticed this issue in July 2023 and sought assistance from Acura. At first the dealership denied that my car was affected by their Service Bulletin 23-022. I knew I had an issue and called and created a case with Acura. I drove my car as little as possible last year. Last month, I had an issue which made my car only drive under 50mph and all these lights popped up on my instrument panel: it read: Vehicle Stability Assist (VSA) problem, Forward collision warning (FCW) Electric Power steering problem, Brake. I brought my car in to my regular mechanic. He showed me the codes on my car showed the service bulletin. I then took my car back to Acura dealership (June 17th). Acura identified the issue as related to rear toe actuators. Acura called me and informed me that I was outside of their warranty period even thought I started the case with them last year. The estimated cost exceeds $3,000, which I find financially burdensome. The safety issue persists despite Acura's negligence and puts me and my family and other drivers at risk, necessitating urgent intervention to prevent potential accidents. Service Bulletins: Reference to Acura Service Bulletin 23-022 addressing similar issues. Communication with Acura/Honda: Case numbers: Case 14025611 Please help me in investigating this safety issue and determining if it warrants further action, such as a safety recall or investigation into Acura's handling of the matter. I believe this issue may affect other owners of the 2014 Acura RLX or other RLX owners up to the year 2020 and poses a safety risk that requires immediate attention.

7/2/2024

WINDSHIELD WASHER PUMP WAS DEFECTIVE FROM THE FACTORY. VEHICLE HAD NO ABILITY TO WASH WINDSHIELD. PART REPLACED UNDER WARRANTY BUT WITH CALIFORNIA SUN, THIS BECAME A SERIOUS ISSUE. I HAD TO DRIVE AROUND WITH A SQUIRT BOTTLE IN THE CAR IN ORDER TO KEEP WINDSHIELD CLEAR DUE TO DUST. PART TOOK SOME TIME TO ARRIVE TO LOCAL DEALER. *TR

7/5/2013

THE AUTO-DIMMING REAR-VIEW MIRROR INSIDE THE CAR DOES NOT PROPERLY DIM OR DOES NOT DIM AT ALL RESULTING IN HEADLIGHTS REFLECTING ON THE DRIVER AND CAUSING A CONSTANT DISTRACTION THAT'S POTENTIALLY A DRIVING HAZARD. THERE'S NO MANUAL OPTION TO FORCE IT TO DIM, AND THERE'S NO OPTION TO REPLACE THE AUTO-DIMMING MIRROR WITH A MANUAL ONE. THIS IS NOT AN ISOLATED OCCURRENCE AS IT HAPPENS EXTREMELY REGULARLY; ONLY RARELY DOES IT DIM EFFECTIVELY.

10/7/2015

DEER WERE CROSSING THE ROAD IN FRONT OF MY VEHICLE. IT IS IMPOSSIBLE ON THIS VEHICLE TO TURN OFF OR DIM HEADLIGHTS UNLESS VEHICLE IS IN PARK OR PARKING BRAKE IS ON (HENCE A COMPLETE STOP). DEER FROZE IN THE HEADLIGHTS AND I HAD TO COMPLETELY STOP IN THE MIDDLE OF THE ROAD IN ORDER TO HAVE THE DEER SAFELY MOVE ON (ONCE LIGHTS WERE OUT). THIS IS A HAZARD TO ME, ANYONE BEHIND ME AND OTHER DRIVERS TRAVELING IN THE OPPOSITE DIRECTION. TURNING OFF THE HEADLIGHTS WHILE MOVING WILL KEEP THE DEER MOVING MOST OF THE TIME. ACURA CLIENT RELATIONS HAS CONFIRMED THIS FEATURE AS BEING "AS DESIGNED" AND HAVE NO SOLUTION TO OFFER. I TRAVEL EVERY EVENING ON THIS ROAD (SPEED LIMIT 55) AND DEER ARE A DAILY OCCURRENCE. I FEEL ACURA SHOULD BE REQUIRED TO DELIVER A FIX TO A CLEAR SAFETY OVERSIGHT. *TR

12/12/2013

I'VE OWNED THIS VEHICLE OR ACTUALLY IS LEASING IT AND I'VE HAD IT FOR ABOUT 20 MONTHS AND HAVE EXPERIENCED 3 RECALLS ON THIS VEHICLE AND THIS IS SUPPOSE TO BE ACURA'S FLAGSHIP VEHICLE AND I'M TOTALLY NOT PLEASED WITH THESE RECALLS THAT I FEEL ACURA PROBABLY KNEW ABOUT BEFORE RELEASING THE VEHICLE FOR SALE TO THE PUBLIC, IN THE LATEST RECALL WAS FOR MY HEADLIGHTS AND I WAS TOLD BY LETTER AND THEN BY PERSON VIA THE PHONE NOT TO DRIVE THE VEHICLE BECAUSE THE HEADLIGHTS COULD MALFUNCTION OR FALL OUT AND TO GET IT FIXED AT NO CHARGE AS SOON AS POSSIBLE BUT ACURA DEALERS DIDN'T HAVE THE PARTS ON HAND AND HAD TO BE ORDERED AND MY VEHICLE HAD TO STAY PUT IN MY GARAGE FOR ABOUT 4 WEEKS BEFORE SOMEONE FROM CERRITOS ACURA CALLED ME WITH AN SCHEDULE APPT., NOW I FELT THAT ACURA SHOULD'VE GIVEN ME AN RENTAL CAR TO DRIVE WHILE THEY WAITED ON THESE PARTS, I CONTACT ACURA CLIENT RELATIONS DEPT. AND WAS DIRECTED TO SPEAK TO AN LADY MANAGER BY THE NAME OF [XXX] (PHONE # 1-800-382-2238 EXT. [XXX]) AND THIS WAS THE WORST CUSTOMER EXPERIENCE THAT I EVER OCCURRED, HER PHONE ALWAYS WENT STRAIGHT TO HER VOICE MAIL AND WHEN SHE DID CONTACT ME BACK SHE CALLED ME ON MY HOME NUMBER/ CELL PHONE NUMBER INSTEAD OF THE NUMBER I PROVIDED HER WITH (JOB #) SHE OBVIOUSLY DIDN'T LISTEN TO MY MESSAGE AND JUST INSTEAD WAS MONITORING HER CALLS AND CALLED ME BACK ON THE NUMBER SHE HAD ON FILE, I CALLED HER AT LEAST 6 TIMES AND NEVER EVER SPOKE TO HER, ACURA BRAGGED ABOUT THIS CAR GETTING ALL OF THESE ACCOLADES FOR SAFETY AND WAS ACTUALLY ON THE LIST FOR BEST SAFETY VEHICLE IN 2014 AND TO HAVE 3 RECALLS IS AN INCONVENIENCE TO MYSELF AND HAVE GIVEN ME SERIOUS DOUBTS ABOUT PURCHASING FROM THEM EVER AGAIN, I WISH I COULD'VE GOTTEN SOME BETTER CUSTOMER SERVICE VIA THE CLIENT RELATIONS DEPT. AS FOR THE DEALER AND THE SERVICE AND CORRECTING THIS PROBLEM, I WAS VERY PLEASED AND THIS IS MY REASON FOR COMPLAINING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2/23/2015

AT LESS THAN 1000 MILES, THE CAR STARTED TO INTERMITTENTLY ALERT ME TO BRAKE WHEN THERE IS NOTHING IN FRONT OF THE CAR AND THERE IS A CAR IN THE BLINDSPOT WHEN NONE THERE. THESE ISSUES HAVE CONTINUED FOR THE TWO YEARS I HAVE OWNED THE CAR. THE DEALER HAS HAD THE CAR FOR WEEKS AT THE TIME AND CANNOT RECREATE THE PROBLEM. I HAD A COMPLAINT ABOUT THE STEERING WHEEL MAKING A LOUD SQUEAL BUT WAS TOLD BY DEALERSHIP THIS WAS NORMAL. AFTER SEVERAL COMPLAINTS, THEY REALIZE THE STEERING COLUMN NEEDS TO BE REPLACED. ONE OF THE COMPUTER SCREEN FREEZES AND DOESN'T SHOW DATA. KEYFOB OFTEN DOESN'T RECOGNIZE THE KEY AND I HAVE TO TAKE IT OUT TO OPEN THE CAR. THE CAR HAS HAD RECALLS ON NAVIGATION SYSTEM, HEADLIGHTS, SEATBELTS AND BOLTS YET HONDA USA CONTINUES NOT TO NOT SEE AN ISSUE WITH THE VEHICLE BEING A LEMON. I AM NEAR THE END OF THE WARRANTY AND CONCERNED WITH THE SAFETY OF THE VEHICLE. *TR

1/8/2015

The contact owns a 2014 Acura RLX. The contact stated while driving 35 MPH and making a left turn, the steering wheel became firm. The contact stated that the vehicle started to fishtail, and the brakes, WU-TWC, ABS and several other unknown warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the rear toe control actuator had failed. The vehicle was not repaired due to the dealer informing the contact that issue was not safety related. The manufacturer was made aware of the failure and informed the contact that the issue was not a safety concern. The failure mileage was 40,000.

8/7/2023

I'VE OWNED THIS VEHICLE OR ACTUALLY IS LEASING IT AND I'VE HAD IT FOR ABOUT 20 MONTHS AND HAVE EXPERIENCED 3 RECALLS ON THIS VEHICLE AND THIS IS SUPPOSE TO BE ACURA'S FLAGSHIP VEHICLE AND I'M TOTALLY NOT PLEASED WITH THESE RECALLS THAT I FEEL ACURA PROBABLY KNEW ABOUT BEFORE RELEASING THE VEHICLE FOR SALE TO THE PUBLIC, IN THE LATEST RECALL WAS FOR MY HEADLIGHTS AND I WAS TOLD BY LETTER AND THEN BY PERSON VIA THE PHONE NOT TO DRIVE THE VEHICLE BECAUSE THE HEADLIGHTS COULD MALFUNCTION OR FALL OUT AND TO GET IT FIXED AT NO CHARGE AS SOON AS POSSIBLE BUT ACURA DEALERS DIDN'T HAVE THE PARTS ON HAND AND HAD TO BE ORDERED AND MY VEHICLE HAD TO STAY PUT IN MY GARAGE FOR ABOUT 4 WEEKS BEFORE SOMEONE FROM CERRITOS ACURA CALLED ME WITH AN SCHEDULE APPT., NOW I FELT THAT ACURA SHOULD'VE GIVEN ME AN RENTAL CAR TO DRIVE WHILE THEY WAITED ON THESE PARTS, I CONTACT ACURA CLIENT RELATIONS DEPT. AND WAS DIRECTED TO SPEAK TO AN LADY MANAGER BY THE NAME OF [XXX] (PHONE # 1-800-382-2238 EXT. [XXX]) AND THIS WAS THE WORST CUSTOMER EXPERIENCE THAT I EVER OCCURRED, HER PHONE ALWAYS WENT STRAIGHT TO HER VOICE MAIL AND WHEN SHE DID CONTACT ME BACK SHE CALLED ME ON MY HOME NUMBER/ CELL PHONE NUMBER INSTEAD OF THE NUMBER I PROVIDED HER WITH (JOB #) SHE OBVIOUSLY DIDN'T LISTEN TO MY MESSAGE AND JUST INSTEAD WAS MONITORING HER CALLS AND CALLED ME BACK ON THE NUMBER SHE HAD ON FILE, I CALLED HER AT LEAST 6 TIMES AND NEVER EVER SPOKE TO HER, ACURA BRAGGED ABOUT THIS CAR GETTING ALL OF THESE ACCOLADES FOR SAFETY AND WAS ACTUALLY ON THE LIST FOR BEST SAFETY VEHICLE IN 2014 AND TO HAVE 3 RECALLS IS AN INCONVENIENCE TO MYSELF AND HAVE GIVEN ME SERIOUS DOUBTS ABOUT PURCHASING FROM THEM EVER AGAIN, I WISH I COULD'VE GOTTEN SOME BETTER CUSTOMER SERVICE VIA THE CLIENT RELATIONS DEPT. AS FOR THE DEALER AND THE SERVICE AND CORRECTING THIS PROBLEM, I WAS VERY PLEASED AND THIS IS MY REASON FOR COMPLAINING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2/23/2015

REAR SUSPENSION MAKING MOANING NOISES WHILE STEERING AT LOW SPEED.

7/22/2017

TL* THE CONTACT OWNS A 2014 ACURA RLX. WHILE DRIVING VARIOUS SPEEDS, THE REAR END OF THE VEHICLE DRIFTED ON ITS OWN WITHOUT WARNING. THE CONTACT BRIEFLY LOST CONTROL OF THE VEHICLE BEFORE IT RESUMED NORMAL OPERATION. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNSOED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

8/27/2019

See attached document for complaint

3/15/2024

TL* THE CONTACT OWNS A 2014 ACURA RLX EQUIPPED WITH MICHELIN RADIAL X TUBELESS TIRES, SIZE 245/40R19, AND DOT NUMBER HN1C00LX4312. THE CONTACT STATED THAT THE TIRES WERE DEFECTIVE AND EXHIBITED BUBBLING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THEY WOULD REPLACE THE TIRES. THE TIRES WERE NOT REPLACED. THE FAILURE MILEAGE OF THE TIRES WAS 6,376. THE VEHICLE FAILURE MILEAGE WAS 9,601. UPDATED 3/21/14*CN *TR

2/27/2014

AS I WAS PULLING INTO A PARKING SPACE IN A SHOPPING PLAZA, THE VEHICLE SUDDENLY ACCELERATED CAUSING ME TO HIT A PARKED VEHICLE ABOUT 10 FT TO MY LEFT. UPDATED 3/17/2015 *JS

7/8/2014

I'VE OWNED THIS VEHICLE OR ACTUALLY IS LEASING IT AND I'VE HAD IT FOR ABOUT 20 MONTHS AND HAVE EXPERIENCED 3 RECALLS ON THIS VEHICLE AND THIS IS SUPPOSE TO BE ACURA'S FLAGSHIP VEHICLE AND I'M TOTALLY NOT PLEASED WITH THESE RECALLS THAT I FEEL ACURA PROBABLY KNEW ABOUT BEFORE RELEASING THE VEHICLE FOR SALE TO THE PUBLIC, IN THE LATEST RECALL WAS FOR MY HEADLIGHTS AND I WAS TOLD BY LETTER AND THEN BY PERSON VIA THE PHONE NOT TO DRIVE THE VEHICLE BECAUSE THE HEADLIGHTS COULD MALFUNCTION OR FALL OUT AND TO GET IT FIXED AT NO CHARGE AS SOON AS POSSIBLE BUT ACURA DEALERS DIDN'T HAVE THE PARTS ON HAND AND HAD TO BE ORDERED AND MY VEHICLE HAD TO STAY PUT IN MY GARAGE FOR ABOUT 4 WEEKS BEFORE SOMEONE FROM CERRITOS ACURA CALLED ME WITH AN SCHEDULE APPT., NOW I FELT THAT ACURA SHOULD'VE GIVEN ME AN RENTAL CAR TO DRIVE WHILE THEY WAITED ON THESE PARTS, I CONTACT ACURA CLIENT RELATIONS DEPT. AND WAS DIRECTED TO SPEAK TO AN LADY MANAGER BY THE NAME OF [XXX] (PHONE # 1-800-382-2238 EXT. [XXX]) AND THIS WAS THE WORST CUSTOMER EXPERIENCE THAT I EVER OCCURRED, HER PHONE ALWAYS WENT STRAIGHT TO HER VOICE MAIL AND WHEN SHE DID CONTACT ME BACK SHE CALLED ME ON MY HOME NUMBER/ CELL PHONE NUMBER INSTEAD OF THE NUMBER I PROVIDED HER WITH (JOB #) SHE OBVIOUSLY DIDN'T LISTEN TO MY MESSAGE AND JUST INSTEAD WAS MONITORING HER CALLS AND CALLED ME BACK ON THE NUMBER SHE HAD ON FILE, I CALLED HER AT LEAST 6 TIMES AND NEVER EVER SPOKE TO HER, ACURA BRAGGED ABOUT THIS CAR GETTING ALL OF THESE ACCOLADES FOR SAFETY AND WAS ACTUALLY ON THE LIST FOR BEST SAFETY VEHICLE IN 2014 AND TO HAVE 3 RECALLS IS AN INCONVENIENCE TO MYSELF AND HAVE GIVEN ME SERIOUS DOUBTS ABOUT PURCHASING FROM THEM EVER AGAIN, I WISH I COULD'VE GOTTEN SOME BETTER CUSTOMER SERVICE VIA THE CLIENT RELATIONS DEPT. AS FOR THE DEALER AND THE SERVICE AND CORRECTING THIS PROBLEM, I WAS VERY PLEASED AND THIS IS MY REASON FOR COMPLAINING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2/23/2015

TL* THE CONTACT OWNS A 2014 ACURA RLX. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR REGULAR SERVICE AND THE TECHNICIAN DETERMINED THAT THE DRIVER SIDE OUTER AND INNER TIE RODS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED FOR HIS SAFETY AND DID NOT DRIVE THE VEHICLE SINCE THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 01/20/16*LJ; UPDATED 04/25/16*JB *TR

11/20/2015

The contact owns a 2014 Acura RLX. The contact stated that while driving approximately 60 MPH, the vehicle loss motive power. The contact stated the failure continued to occur periodically. The vehicle was able to restart. The lane control, forward control collision, slip differential and hill assist warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact was concerned about driving the vehicle. The contact stated that the failure was related to NHTSA Campaign Number: 15V301000 (Forward Collision Avoidance). The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was 89,000.

9/23/2021

The contact owns a 2014 Acura RLX. The contact stated that while his son was driving 55 MPH, the power steering and the brakes failed with the ABS and power steering warning lights illuminated. The contact's son managed to coast the vehicle onto the shoulder as the power steering and the brake functionality returned. Due to the failure, the vehicle was towed to a dealer where it remained for several weeks. The contact was initially informed that the alternator needed to be replaced; however, the contact was later informed that the failure was related to the battery. The dealer then informed the contact that they could not duplicate the failure and the vehicle was towed back to his residence. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The consumer stated the manufacturer and the dealer refused to put in writing what actions modifications, or alterations they made to the vehicle which they had in their possession for nearly 9 weeks.

11/10/2022

The contact owns a 2014 Acura RLX. The contact stated that while his son was driving 55 MPH, the power steering and the brakes failed with the ABS and power steering warning lights illuminated. The contact's son managed to coast the vehicle onto the shoulder as the power steering and the brake functionality returned. Due to the failure, the vehicle was towed to a dealer where it remained for several weeks. The contact was initially informed that the alternator needed to be replaced; however, the contact was later informed that the failure was related to the battery. The dealer then informed the contact that they could not duplicate the failure and the vehicle was towed back to his residence. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The consumer stated the manufacturer and the dealer refused to put in writing what actions modifications, or alterations they made to the vehicle which they had in their possession for nearly 9 weeks.

11/10/2022

The contact owns a 2014 Acura RLX. The contact stated while driving 35 MPH and making a left turn, the steering wheel became firm. The contact stated that the vehicle started to fishtail, and the brakes, WU-TWC, ABS and several other unknown warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the rear toe control actuator had failed. The vehicle was not repaired due to the dealer informing the contact that issue was not safety related. The manufacturer was made aware of the failure and informed the contact that the issue was not a safety concern. The failure mileage was 40,000.

8/7/2023

While driving on the highway at about 65/70mph, my seatbelts locked and the emergency brakes engaged along with the lane departure warning and a couple other warning lights I’ve never seen. This has happened approximately 3 times.

3/14/2024

The contact owns a 2014 Acura RLX. The contact stated while driving 60 MPH, the vehicle lost motive power, decelerated to 45 MPH, and failed to accelerate properly. The contact stated that several unknown warning lights were illuminated. The contact stated that the failure was persistent. The contact also stated that the front passenger’s side seat belt failed to buckle securely. The vehicle was taken to a dealer where it was diagnosed with steering wheel column failure. The dealer informed the contact of a previous recall, but the recall had expired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

8/9/2024

I purchased a 2014 Acura RLX. It had a LKAS Problem warning when purchased. I thought that meant that feature would be disabled. No big deal. In stead I have experienced the car making abrupt jerks to the right on multiple occasions. One instance, I turned onto an on-ramp that was dual lane. There was a vehicle to the right of me and my car abruptly jerked to the right towards the other car. I was able to slow a bit before entering the interstate traffic to gain control. Another instance, I turned left onto a county road. Upon straighten my steering wheel the car made another sudden jerk to the right with my steering wheel still partially turned to the left, and several warning lights and message started appearing, including: Brake system problem, adaptive cruise control problem, brake hold system problem, power steering system problem, and vehicle stability assist problem. I have noticed a rubbing sound coming from the rear end at times when turning. There have been 3 other instances where the car was jerked to the right with no additional warning lights or warning. Luckily those times there were no other vehicles nearby and I was moving at a slower speed allowing me to be able to slow down and correct the issue. The vehicle has not been inspected yet. The vehicle has an appointment with the dealership in the next 24 hours. It is available for inspection upon request. This is a serious safety issue! My teenage kids are not safe to drive this vehicle! The vehicle is in excellent structural condition and the motor runs excellent. It sounds like the RTC actuators is a huge issue!

9/16/2025