2011 Volvo XC90 Owner Complaints

THE BATTERY IN THE VEHICLE FAILS DUE TO A DRAIN IN THE POWER SYSTEMS BECAUSE OF A FAILURE IN SOFTWARE SYSTEMS ,THIS FAULT IS KNOWN TO VOLVO AND THEY REFUSE TO REPAIR .IF THE CAR IS NOT DRIVEN EVERY DAY THE ELECTRONIC SYSTEMS SEARCH FOR BLUE TOOTH PHONE SIGNALS AND SATELLITE RADIO SIGNALS CAUSING A DRAIN ON THE ELECTRICAL SYSTEMS ENOUGH TO KILL THE BATTERY ON A DAILY BASIS. VOLVO SAYS THEY HAVE A REPAIR FOR THIS AND SAY THAT I MUST PAY. THIS IS A KNOWN DEFECT TO VOLVO THEY SHOULD REPAIR THIS. *TR

12/26/2014

RECENTLY WE LOST THE SERPENTINE BELT WITHOUT KNOWING IT. NO WARNING LIGHTS OR COMPUTER MESSAGE CALLED OUR ATTENTION TO THE FACT THAT WE WERE RUNNING ON BATTERY. THE ONLY INDICATION OF A PROBLEM WAS THE LOSS OF POWER STEERING. WE DROVE A SHORT DISTANCE TO A VOLVO REPAIR FACILITY AND LEARNED WE LOST THE SERPENTINE BELT, THUS THE ALTERNATOR, WATER PUMP,POWER STEERING AND AIR CONDITIONER WERE INOPERATIVE. WE WERE INFORMED THAT THE COMPUTER CONTROLS EVERYTHING AND WOULD NOT ISSUE A WARNING UNTIL THE ENGINE OVERHEATED AND/OR THE BATTERY WAS CLOSE TO FAILING. THIS IS A RECIPE FOR DISASTER FOR A DRIVER OR FAMILY WHO MIGHT DRIVE INTO A DANGEROUS SITUATION OR AT THE VERY LEAST HARM THE ENGINE THROUGH OVERHEATING. THE LOSS OF THE ALTERNATOR SHOULD SEND A WARNING TO THE DRIVER THAT THERE IS A SERIOUS ENGINE MALFUNCTION AND TO STOP AT THE EARLIEST SAFE PLACE AND SEEK ASSISTANCE.

3/6/2017

EVERY TIME I DO NOT TURN MY CAR ON FOR 2 OR MORE CONSECUTIVE DAYS MY CAR BATTERY DIES. THIS HAS HAPPENED TO ME 7 TIMES IN THE COURSE OF MY 2 YEAR LEASE. EACH TIME IT IS TOWED AND SENT TO VOLVO FOR SERVICE THEY REPORT THAT THEY HAVE SOLVED THE PROBLEM. ONE TIME THEY CLAIMED IT WAS MY BLUE TOOTH DRAINING THE BATTERY. THE NEXT TIME IT WAS SIRIUS RADIO DRAINING THE BATTERY. THE LOST GOES ON AND ON. CLEARLY THERE IS A PROBLEM WITH NO SOLUTION AS MY VAR BATTERY DIES EVERY TIME IT IS LEFT UNATTENDED. WITHOUT FAIL! *TR

6/5/2013

THE PROBLEM IS EXACTLY AS DESCRIBED IN THE NHTSA CAMPAIGN NUMBER: 10V579000 MY CAR STALLED AND CHECK ENGINE LIGHT CAME ON AS TRANSMISSION WENT INTO PROTECTION MODE. IT STARTED FINE AGAIN WITH NO ISSUES AND SINCE THEN RUNNING FINE AND I PUT CLOSE TO 800 MILES. HOWEVER, THE MANUFACTURER DID NOT INCLUDE XC90 IN THE LIST OF CARS AFFECTED FOR MODEL YEAR 2011. DEALER SIMPLY SUGGESTED TO REPLACE THE TRANSMISSION ($ 6681) AND VOLVO DENIED ANY HELP. I CALLED THE DEALER REGARDING UPGRADING SOFTWARE ON THE MODULES AND THEY SUGGESTED IT WOULD COST FEW HUNDRES TO DO IT.

3/9/2016

I FIRST EXPERIENCED THE DELAY IN RE-ACCELERATION ONE MORNING ON MY WAY TO WORK. AFTER COMING TO A COMPLETE STOP @ A STOP SIGN, I STEPPED ON THE GAS TO TAKE A TURN AND THE CAR HESITATED AT A VERY SLOW PACE TO TAKE OFF. I CHALKED IT UP AS THE CAR BEING COLD EARLY IN THE MORNING. IT CONTINUED TO HAPPEN PERIODICALLY UNTIL ONE DAY IT HAPPENED AS I WAS STOPPED AT A BUSY INTERSECTION WAITING TO TURN LEFT. WHEN THE INTERSECTION WAS CLEARED OF ONCOMING TRAFFIC FROM A REASONABLE DISTANCE I PRESSED THE GAS TO GO AND THE CAR LITERALLY DRAGGED IN SLOW MOTION INTO THE INTERSECTION. THE ACCELERATION WAS SO SLOW THAT IT ALLOWED TIME FOR THE ONCOMING TRAFFIC TO REACH ME. WITH THE FRONT OF MY CAR IN THE INTERSECTION AND THE ONCOMING TRAFFIC COMING DIRECTLY AT ME AT FULL SPEED I HAD TO FLOOR THE GAS PEDAL TO JUMP KICK THE CAR INTO SPEED TO GET ACROSS THE INTERSECTION SAFELY. AFTER THAT NEAR DEATH EXPERIENCE I CALLED MY DEALER IMMEDIATELY. THEY WERE ABLE TO GET ME IN THE NEXT DAY, GAVE ME A LOANER VEHICLE AND KEPT MY CAR OVERNIGHT. I GOT A CALL FROM MY SERVICE ADVISOR THE NEXT AFTERNOON STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, HOWEVER THEY WILL RESET THE CARS COMPUTER TO SEE IF THAT HELPS. WELL IT DIDN'T. I NOW DON'T DRIVE THE CAR UNLESS I ABSOLUTELY HAVE TO. IT'S STILL HAPPENING AND I DON'T FEEL COMPLETELY SAFE WHEN DRIVING MY CAR. OUR DAUGHTER WILL BE GETTING HER LICENSE SOON AND WE THOUGHT OUT OF OUR TWO CARS THAT THE VOLVO XC90 WILL BE THE SAFEST FOR HER TO DRIVE. NOW I DON'T SEE IT AS EVEN BEING AN OPTION FOR HER. I'VE BEEN ONLINE RESEARCHING SIMILAR COMPLAINTS BY OTHER 2011 VOLVO XC90 OWNERS AND DIDN'T FIND MUCH OF ANYTHING. PERHAPS THERE WERE JUST A FEW BAD APPLES OUT OF THE BUNCH AND I JUST HAPPENED TO GET ONE OF THEM. MY 2011 WAS PURCHASED NEW OFF THE SHOWROOM'S FLOOR JUNE 2011 WITH 550 MILES AT DELIVERY. I NOW HAVE A LITTLE OVER 4000 MILES. *KB

9/15/2011

SHORTLY AFTER WE PURCHASED OUR 2011 VOLVO XC90 BRAND NEW WE HAVE EXPERIENCED A LAGS IN ACCELERATION. WHEN ACCELERATING THE CAR WOULD ROLL VERY SLOWLY UNLESS THE ACCELERATOR PEDAL WAS COMPLETELY FLOORED. WE WAITED UNTIL OUR ROUTINE OIL CHANGE WAS DUE TO HAVE IT CHECKED OUT, AND WE WERE TOLD BY THE DEALER THAT THEY COULD NOT RECREATE THE CIRCUMSTANCE. THEY TOLD US THEY WOULD UPDATE THE CAR'S COMPUTER WHICH SEEMED TO WORK BRIEFLY, BUT SHORTLY AFTER THE LAGGING BEGAN AGAIN. IT EVENTUALLY BECAME MORE AND MORE COMMON AND NOW IT IS HAPPENING MANY TIMES A WEEK. AFTER OBSERVING THESE LAGS IN ACCELERATION WE HAVE COME TO THE CONCLUSION THAT THIS OCCURS WHENEVER YOU STOP TO MAKE A TURN. I HAVE BEEN DOING RESEARCH FOR SOME TIME NOW AND REPORTS ARE JUST NOW STARTING TO APPEAR. IT IS DEFINITELY SOMETHING THAT NEEDS TO BE LOOKED INTO. *TR

10/4/2011

SHORTLY AFTER WE PURCHASED OUR 2011 VOLVO XC90 BRAND NEW WE HAVE EXPERIENCED A LAGS IN ACCELERATION. WHEN ACCELERATING THE CAR WOULD ROLL VERY SLOWLY UNLESS THE ACCELERATOR PEDAL WAS COMPLETELY FLOORED. WE WAITED UNTIL OUR ROUTINE OIL CHANGE WAS DUE TO HAVE IT CHECKED OUT, AND WE WERE TOLD BY THE DEALER THAT THEY COULD NOT RECREATE THE CIRCUMSTANCE. THEY TOLD US THEY WOULD UPDATE THE CAR'S COMPUTER WHICH SEEMED TO WORK BRIEFLY, BUT SHORTLY AFTER THE LAGGING BEGAN AGAIN. IT EVENTUALLY BECAME MORE AND MORE COMMON AND NOW IT IS HAPPENING MANY TIMES A WEEK. AFTER OBSERVING THESE LAGS IN ACCELERATION WE HAVE COME TO THE CONCLUSION THAT THIS OCCURS WHENEVER YOU STOP TO MAKE A TURN. I HAVE BEEN DOING RESEARCH FOR SOME TIME NOW AND REPORTS ARE JUST NOW STARTING TO APPEAR. IT IS DEFINITELY SOMETHING THAT NEEDS TO BE LOOKED INTO. *TR

10/4/2011

FROM THE BEGINNING THIS VEHICLE HAS DELAYED ACCELERATION, VERY DANGEROUS TO DRIVE WHEN PULLING OUT IN FRONT OF ON-COMING TRAFFIC, OR MAKING LEFT HAND TURN WITH ON-COMING TRAFFIC. BRAKES MAKE LOUD CRACKING POPPING SOUND WHEN BRAKING AND TURNING THE WHEEL, DO NOT FEEL SAFE WITH IT MAKING SUCH AWFUL SOUNDS. *TR

8/24/2012

FROM THE BEGINNING THIS VEHICLE HAS DELAYED ACCELERATION, VERY DANGEROUS TO DRIVE WHEN PULLING OUT IN FRONT OF ON-COMING TRAFFIC, OR MAKING LEFT HAND TURN WITH ON-COMING TRAFFIC. BRAKES MAKE LOUD CRACKING POPPING SOUND WHEN BRAKING AND TURNING THE WHEEL, DO NOT FEEL SAFE WITH IT MAKING SUCH AWFUL SOUNDS. *TR

8/24/2012

Electrical, Brake lights suddenly stopped working on both sides at once. I checked the fuse only to be told a relay may be the issue. The location of said relay is vague and not serviceable by owner. Risk of rear end collision. Of following traffic

2/17/2022

RECENTLY WE LOST THE SERPENTINE BELT WITHOUT KNOWING IT. NO WARNING LIGHTS OR COMPUTER MESSAGE CALLED OUR ATTENTION TO THE FACT THAT WE WERE RUNNING ON BATTERY. THE ONLY INDICATION OF A PROBLEM WAS THE LOSS OF POWER STEERING. WE DROVE A SHORT DISTANCE TO A VOLVO REPAIR FACILITY AND LEARNED WE LOST THE SERPENTINE BELT, THUS THE ALTERNATOR, WATER PUMP,POWER STEERING AND AIR CONDITIONER WERE INOPERATIVE. WE WERE INFORMED THAT THE COMPUTER CONTROLS EVERYTHING AND WOULD NOT ISSUE A WARNING UNTIL THE ENGINE OVERHEATED AND/OR THE BATTERY WAS CLOSE TO FAILING. THIS IS A RECIPE FOR DISASTER FOR A DRIVER OR FAMILY WHO MIGHT DRIVE INTO A DANGEROUS SITUATION OR AT THE VERY LEAST HARM THE ENGINE THROUGH OVERHEATING. THE LOSS OF THE ALTERNATOR SHOULD SEND A WARNING TO THE DRIVER THAT THERE IS A SERIOUS ENGINE MALFUNCTION AND TO STOP AT THE EARLIEST SAFE PLACE AND SEEK ASSISTANCE.

3/6/2017

WHINING NOISE IN STEERING..... I CHECKED AND LEAKING POWER STEERING FLUID IN 2015... ALSO IN 2016, AND NOW AGAIN IN 2017... I ADDED FLUID EACH TIME....

11/10/2017

I FIRST EXPERIENCED THE DELAY IN RE-ACCELERATION ONE MORNING ON MY WAY TO WORK. AFTER COMING TO A COMPLETE STOP @ A STOP SIGN, I STEPPED ON THE GAS TO TAKE A TURN AND THE CAR HESITATED AT A VERY SLOW PACE TO TAKE OFF. I CHALKED IT UP AS THE CAR BEING COLD EARLY IN THE MORNING. IT CONTINUED TO HAPPEN PERIODICALLY UNTIL ONE DAY IT HAPPENED AS I WAS STOPPED AT A BUSY INTERSECTION WAITING TO TURN LEFT. WHEN THE INTERSECTION WAS CLEARED OF ONCOMING TRAFFIC FROM A REASONABLE DISTANCE I PRESSED THE GAS TO GO AND THE CAR LITERALLY DRAGGED IN SLOW MOTION INTO THE INTERSECTION. THE ACCELERATION WAS SO SLOW THAT IT ALLOWED TIME FOR THE ONCOMING TRAFFIC TO REACH ME. WITH THE FRONT OF MY CAR IN THE INTERSECTION AND THE ONCOMING TRAFFIC COMING DIRECTLY AT ME AT FULL SPEED I HAD TO FLOOR THE GAS PEDAL TO JUMP KICK THE CAR INTO SPEED TO GET ACROSS THE INTERSECTION SAFELY. AFTER THAT NEAR DEATH EXPERIENCE I CALLED MY DEALER IMMEDIATELY. THEY WERE ABLE TO GET ME IN THE NEXT DAY, GAVE ME A LOANER VEHICLE AND KEPT MY CAR OVERNIGHT. I GOT A CALL FROM MY SERVICE ADVISOR THE NEXT AFTERNOON STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, HOWEVER THEY WILL RESET THE CARS COMPUTER TO SEE IF THAT HELPS. WELL IT DIDN'T. I NOW DON'T DRIVE THE CAR UNLESS I ABSOLUTELY HAVE TO. IT'S STILL HAPPENING AND I DON'T FEEL COMPLETELY SAFE WHEN DRIVING MY CAR. OUR DAUGHTER WILL BE GETTING HER LICENSE SOON AND WE THOUGHT OUT OF OUR TWO CARS THAT THE VOLVO XC90 WILL BE THE SAFEST FOR HER TO DRIVE. NOW I DON'T SEE IT AS EVEN BEING AN OPTION FOR HER. I'VE BEEN ONLINE RESEARCHING SIMILAR COMPLAINTS BY OTHER 2011 VOLVO XC90 OWNERS AND DIDN'T FIND MUCH OF ANYTHING. PERHAPS THERE WERE JUST A FEW BAD APPLES OUT OF THE BUNCH AND I JUST HAPPENED TO GET ONE OF THEM. MY 2011 WAS PURCHASED NEW OFF THE SHOWROOM'S FLOOR JUNE 2011 WITH 550 MILES AT DELIVERY. I NOW HAVE A LITTLE OVER 4000 MILES. *KB

9/15/2011

I FIRST EXPERIENCED THE DELAY IN RE-ACCELERATION ONE MORNING ON MY WAY TO WORK. AFTER COMING TO A COMPLETE STOP @ A STOP SIGN, I STEPPED ON THE GAS TO TAKE A TURN AND THE CAR HESITATED AT A VERY SLOW PACE TO TAKE OFF. I CHALKED IT UP AS THE CAR BEING COLD EARLY IN THE MORNING. IT CONTINUED TO HAPPEN PERIODICALLY UNTIL ONE DAY IT HAPPENED AS I WAS STOPPED AT A BUSY INTERSECTION WAITING TO TURN LEFT. WHEN THE INTERSECTION WAS CLEARED OF ONCOMING TRAFFIC FROM A REASONABLE DISTANCE I PRESSED THE GAS TO GO AND THE CAR LITERALLY DRAGGED IN SLOW MOTION INTO THE INTERSECTION. THE ACCELERATION WAS SO SLOW THAT IT ALLOWED TIME FOR THE ONCOMING TRAFFIC TO REACH ME. WITH THE FRONT OF MY CAR IN THE INTERSECTION AND THE ONCOMING TRAFFIC COMING DIRECTLY AT ME AT FULL SPEED I HAD TO FLOOR THE GAS PEDAL TO JUMP KICK THE CAR INTO SPEED TO GET ACROSS THE INTERSECTION SAFELY. AFTER THAT NEAR DEATH EXPERIENCE I CALLED MY DEALER IMMEDIATELY. THEY WERE ABLE TO GET ME IN THE NEXT DAY, GAVE ME A LOANER VEHICLE AND KEPT MY CAR OVERNIGHT. I GOT A CALL FROM MY SERVICE ADVISOR THE NEXT AFTERNOON STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, HOWEVER THEY WILL RESET THE CARS COMPUTER TO SEE IF THAT HELPS. WELL IT DIDN'T. I NOW DON'T DRIVE THE CAR UNLESS I ABSOLUTELY HAVE TO. IT'S STILL HAPPENING AND I DON'T FEEL COMPLETELY SAFE WHEN DRIVING MY CAR. OUR DAUGHTER WILL BE GETTING HER LICENSE SOON AND WE THOUGHT OUT OF OUR TWO CARS THAT THE VOLVO XC90 WILL BE THE SAFEST FOR HER TO DRIVE. NOW I DON'T SEE IT AS EVEN BEING AN OPTION FOR HER. I'VE BEEN ONLINE RESEARCHING SIMILAR COMPLAINTS BY OTHER 2011 VOLVO XC90 OWNERS AND DIDN'T FIND MUCH OF ANYTHING. PERHAPS THERE WERE JUST A FEW BAD APPLES OUT OF THE BUNCH AND I JUST HAPPENED TO GET ONE OF THEM. MY 2011 WAS PURCHASED NEW OFF THE SHOWROOM'S FLOOR JUNE 2011 WITH 550 MILES AT DELIVERY. I NOW HAVE A LITTLE OVER 4000 MILES. *KB

9/15/2011

I FIRST EXPERIENCED THE DELAY IN RE-ACCELERATION ONE MORNING ON MY WAY TO WORK. AFTER COMING TO A COMPLETE STOP @ A STOP SIGN, I STEPPED ON THE GAS TO TAKE A TURN AND THE CAR HESITATED AT A VERY SLOW PACE TO TAKE OFF. I CHALKED IT UP AS THE CAR BEING COLD EARLY IN THE MORNING. IT CONTINUED TO HAPPEN PERIODICALLY UNTIL ONE DAY IT HAPPENED AS I WAS STOPPED AT A BUSY INTERSECTION WAITING TO TURN LEFT. WHEN THE INTERSECTION WAS CLEARED OF ONCOMING TRAFFIC FROM A REASONABLE DISTANCE I PRESSED THE GAS TO GO AND THE CAR LITERALLY DRAGGED IN SLOW MOTION INTO THE INTERSECTION. THE ACCELERATION WAS SO SLOW THAT IT ALLOWED TIME FOR THE ONCOMING TRAFFIC TO REACH ME. WITH THE FRONT OF MY CAR IN THE INTERSECTION AND THE ONCOMING TRAFFIC COMING DIRECTLY AT ME AT FULL SPEED I HAD TO FLOOR THE GAS PEDAL TO JUMP KICK THE CAR INTO SPEED TO GET ACROSS THE INTERSECTION SAFELY. AFTER THAT NEAR DEATH EXPERIENCE I CALLED MY DEALER IMMEDIATELY. THEY WERE ABLE TO GET ME IN THE NEXT DAY, GAVE ME A LOANER VEHICLE AND KEPT MY CAR OVERNIGHT. I GOT A CALL FROM MY SERVICE ADVISOR THE NEXT AFTERNOON STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, HOWEVER THEY WILL RESET THE CARS COMPUTER TO SEE IF THAT HELPS. WELL IT DIDN'T. I NOW DON'T DRIVE THE CAR UNLESS I ABSOLUTELY HAVE TO. IT'S STILL HAPPENING AND I DON'T FEEL COMPLETELY SAFE WHEN DRIVING MY CAR. OUR DAUGHTER WILL BE GETTING HER LICENSE SOON AND WE THOUGHT OUT OF OUR TWO CARS THAT THE VOLVO XC90 WILL BE THE SAFEST FOR HER TO DRIVE. NOW I DON'T SEE IT AS EVEN BEING AN OPTION FOR HER. I'VE BEEN ONLINE RESEARCHING SIMILAR COMPLAINTS BY OTHER 2011 VOLVO XC90 OWNERS AND DIDN'T FIND MUCH OF ANYTHING. PERHAPS THERE WERE JUST A FEW BAD APPLES OUT OF THE BUNCH AND I JUST HAPPENED TO GET ONE OF THEM. MY 2011 WAS PURCHASED NEW OFF THE SHOWROOM'S FLOOR JUNE 2011 WITH 550 MILES AT DELIVERY. I NOW HAVE A LITTLE OVER 4000 MILES. *KB

9/15/2011

2011 VOLVO XC90. CONSUMER WRITES IN REGARDS SEAT BELT AUDIO SYSTEM DEFECT *TGW THE CONSUMER STATED ACCORDING TO THE OWNER'S MANUAL, THE SEAT BELT REMINDER CONSISTED OF AN AUDIBLE SIGNAL, AN INDICATOR LIGHT ABOVE THE REAR VIEW MIRROR, AND A SYMBOL ON THE INSTRUMENT PANEL THAT WOULD ALERT THE DRIVER AND FRONT SEAT PASSENGER IF THEIR SEAT BELTS WERE NOT FASTENED. HOWEVER, THE AUDIBLE SIGNAL ONLY OCCURRED WHEN THE VEHICLE WAS FIRST STARTED, WHICH WAS VIRTUALLY INAUDIBLE AND DID NOT OCCUR THEREAFTER EVEN IF THE DRIVER OR PASSENGER DISCONNECTED THEIR SEAT BELTS DURING THE DRIVE. THE INDICATOR ON THE REAR VIEW MIRROR AND SYMBOL ON THE INSTRUMENT PANEL WERE ONLY MOMENTARY. THE CONSUMER STATED THE SEAT BELT WARNING WAS INADEQUATE AND ALL TOO EASILY MISSED ESPECIALLY BY SENIOR CITIZENS, WHETHER THEY ARE THE PASSENGER OR THE DRIVER. *JB

4/20/2012

TAILGATE STRUT MOUNTING BOLT BECAME DETACHED FROM CAR BODY AS I OPENED THE TAIL GATE.THE TAILGATE STARTED TO FALL CLOSED BUT I WAS ABLE TO STOP IT BEFORE IT HIT ME. *TR

6/11/2013

SPARE WHEEL WINCH CABLE SEPARATED FROM WHEEL HUB RETAINER HOOK. THE HOOK DEVICE IS HELD IN PLACE BY A COMPRESSION RING OVER THE CABLE. COMPRESSION FAILED CAUSING SEPARATION AND DROPPING SPARE WHEEL ON ROADWAY WHILE VEHICLE WAS IN MOTION. SPARE WHEEL BECAME A 30 LBS UNCONTROLLED PROJECTILE/HAZARD TO OTHER MOTORISTS. NO RUST OR CORROSION DETECTED, SEE PICTURES

7/23/2018

SPRING BROKE ON FRONT STRUT AND SLICED INTO THE INNER SIDEWALL OF TIRE CAUSING THE TIRE TO BLOWOUT. VEHICLE HAS BEING DRIVEN ON A DIRT LANE WHEN THIS HAPPENED (10 MPH). IF THIS WOULD HAVE HAPPENED ON A MAIN ROAD, THE VOLVO XC90 WOULD HAVE BEEN OUT-OF-CONTROL !

6/10/2019

THE BUILT-IN CHILD SAFETY SEAT IN THE MIDDLE CRACKED AFTER THE FIRST TIME I OPENED IT SO I CAN'T PUT IT BACK DOWN AND DON'T KNOW IF IT AFFECTS THE CHILD AIRBAG. I ASKED VOLVO ABOUT IT AND THEY TOLD ME IT WOULD BE $500 JUST TO SIMPLY LOOK AT IT BEFORE DECIDING WHETHER TO FIX IT OR IF COVERED BY THE WARRANTY. THIS ISN'T SAFE AND I NOW HAVE A CHILD SEAT I CAN'T USE AND A SEAT I CAN'T PUT DOWN. THIS ISN'T THE FIRST OF COMPLAINTS I HAVE SEEN ABOUT THIS AND AM WORRIED ABOUT THE SAFETY OF MY CHILDREN AKA SONS. MY VIN IS: [XXX] AND IT'S A 2011 VOLVO XC90. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2/24/2020

THE BUILT-IN CHILD SAFETY SEAT IN THE MIDDLE CRACKED AFTER THE FIRST TIME I OPENED IT SO I CAN'T PUT IT BACK DOWN AND DON'T KNOW IF IT AFFECTS THE CHILD AIRBAG. I ASKED VOLVO ABOUT IT AND THEY TOLD ME IT WOULD BE $500 JUST TO SIMPLY LOOK AT IT BEFORE DECIDING WHETHER TO FIX IT OR IF COVERED BY THE WARRANTY. THIS ISN'T SAFE AND I NOW HAVE A CHILD SEAT I CAN'T USE AND A SEAT I CAN'T PUT DOWN. THIS ISN'T THE FIRST OF COMPLAINTS I HAVE SEEN ABOUT THIS AND AM WORRIED ABOUT THE SAFETY OF MY CHILDREN AKA SONS. MY VIN IS: [XXX] AND IT'S A 2011 VOLVO XC90. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2/24/2020

THE BUILT-IN CHILD SAFETY SEAT IN THE MIDDLE CRACKED AFTER THE FIRST TIME I OPENED IT SO I CAN'T PUT IT BACK DOWN AND DON'T KNOW IF IT AFFECTS THE CHILD AIRBAG. I ASKED VOLVO ABOUT IT AND THEY TOLD ME IT WOULD BE $500 JUST TO SIMPLY LOOK AT IT BEFORE DECIDING WHETHER TO FIX IT OR IF COVERED BY THE WARRANTY. THIS ISN'T SAFE AND I NOW HAVE A CHILD SEAT I CAN'T USE AND A SEAT I CAN'T PUT DOWN. THIS ISN'T THE FIRST OF COMPLAINTS I HAVE SEEN ABOUT THIS AND AM WORRIED ABOUT THE SAFETY OF MY CHILDREN AKA SONS. MY VIN IS: [XXX] AND IT'S A 2011 VOLVO XC90. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2/24/2020

DRIVER SEAT BELT DOES NOT FULLY RETRACT AFTER EVERY RELEASE. IT WILL BE LOOSE UNTIL YOU GUIDE IT UP TO THE HOLE. IT IS KIND OF OKAY FOR NOW BUT I HAVE NO DOUBT THIS ISSUE COULD GET WORSE. I AM ALSO ALMOST CERTAIN THIS IS SIMILAR TO RECALL #R10029 THAT AFFECTS OUR 2011 XC60. THE PART MUST BE WORN. IT STILL RETRACTS AROUND PEOPLE BUT IF IT GETS WORSE, IT COULD BE FATAL DOWN THE LINE IF IT DOES NOT RETRACT PROPERLY WITH A SMALLER DRIVER. PASSENGER BELT IS FINE. RIGID AND FIRM AS PICTURES SHOW UNLIKE THE DRIVER SIDE.

12/15/2020

Electrical, Brake lights suddenly stopped working on both sides at once. I checked the fuse only to be told a relay may be the issue. The location of said relay is vague and not serviceable by owner. Risk of rear end collision. Of following traffic

2/17/2022