2015 Volvo XC60 Owner Complaints

MULTIPLE NEAR-MISS COLLISIONS + IMPROPERLY FUNCTIONING HORN: THE HORN ON MY 2015.5 VOLVO XC60 HAS FAILED TO WORK EFFECTIVELY ON ABOUT 5 OR MORE OCCASIONS WHEN IT WAS NECESSARY TO WARN ANOTHER VEHICLE OF A POTENTIAL COLLISION (E.G., OTHER CAR CHANGING LANES WITHOUT LOOKING, OTHER CAR BACKING OUT OF A DRIVEWAY WITHOUT LOOKING). THIS ISSUES IS CLEARLY A FAILURE IN DESIGN AND NOT A DEFECT SPECIFIC TO OUR VEHICLE, SINCE THE HORN DOES IN FACT WORK. HOWEVER, IT ONLY WORKS IF THE DRIVER TO PRESSES THE LARGE CENTER OF THE STEERING WHEEL EXCEPTIONALLY HARD TO ACTIVATE IT. THERE IS FAR TOO MUCH RESISTANCE WHEN PUSHING THE CENTER OF THE STEERING WHEEL TO EFFECTIVELY ACTIVATE THE HORN (WHICH I HAVE EXPERIENCED ON MULTIPLE OCCASIONS WHERE I NEEDED THE HORN TO SOUND FOR SAFETY REASONS, AND IT DID NOT SOUND EVEN THOUGH I PRESSED IT WITH MORE THAN REASONABLE AMOUNT OF FORCE). MY WIFE HAS LESS ARM STRENGTH THAN ME, SO THE PROBLEM IS EVEN WORSE FOR HER.

8/23/2015

ISSUE WILL DEFINITELY WILL FAIL TO PREVENT MANY POTENTIAL CRASHES: THE HORN ON OUR 2015 VOLVO XC60 HAS FAILED TO WORK FOR ME ON 3 OR MORE OCCASIONS WHEN IT WAS NECESSARY TO WARN ANOTHER VEHICLE OF A POTENTIAL COLLISION (E.G., OTHER CAR CHANGING LANES WITHOUT LOOKING, OTHER CAR BACKING OUT OF A DRIVEWAY WITHOUT LOOKING). THE HORN ONLY WORKS IF THE DRIVER TO PRESSES THE LARGE CENTER OF THE STEERING WHEEL EXCEPTIONALLY HARD TO ACTIVATE IT. THERE IS FAR TOO MUCH RESISTANCE WHEN PUSHING THE CENTER OF THE STEERING WHEEL TO EFFECTIVELY ACTIVATE THE HORN. I HAVE EVEN WITNESSED MY HUSBAND (WHO HAS MORE ARM STRENGTH THAN ME) UNABLE TO SOUND THE HORN WHEN A CAR WAS CUTTING INTO US FROM ANOTHER LANE AND HE WAS APPLYING A REASONABLE AMOUNT OF FORCE.

8/23/2015

THIS 2015 XC 60 VOLVO WAS PURCHASED AS A DEMO. A SALES MANAGER AT THE DEALERSHIP HAD DRIVEN THE CAR ABOUT 6,500 MILES BEFORE I BOUGHT IT FROM THE DEALER. IN THE 14 MONTHS I HAVE OWNED THE VEHICLE I HAVE COMPLAINED TO THE DEALERSHIP ABOUT SEVERAL ELECTRICAL MALFUNCTIONS INCLUDING THE SIDE VIEW MIRRORS MOVING WHEN THEY SHOULD NOT BE MOVING AND THE TIRE PRESSURE INDICATOR TELLING ME I HAD LOW TIRE PRESSURE WHEN THE PRESSURE WAS NOT LOW. LAST WEEK THE SIDE MIRRORS RETRACED WHILE I WAS TRAVELING IN HEAVY FREEWAY TRAFFIC. THE MIRRORS RETRACTED WHEN I ADJUSTED THE BACK OF THE SEAT. THIS COULD HAVE RESULTED IN A SERIOUS CRASH. THE DEALERSHIP HAS ALWAYS TOLD ME THEY CAN FIND NO ELECTRICAL PROBLEMS. NOW VOLVO HAS NOTIFIED ME THE TIRE PRESSURE SENSING SYSTEM DOES NOT WORK PROPERLY SO I AM TAKING IT TO THE DEALER TO GET IT FIXED.

7/9/2015

TL* THE CONTACT OWNS A 2015 VOLVO XC60. WHILE ACCELERATING FROM A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT FOUND. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V555000 (ELECTRICAL SYSTEM) AND STATED THAT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

2/19/2016

SINCE PURCHASED, ENGINE DIES, DOES NOT RESPOND TO THROTTLE. TAKEN TO DEALER SEVERAL TIMES, ESCALATED TO VOLVO. NO CODES, NO TROUBLE FOUND. ON TUESDAY VEHICLE STRANDED IN INTERSECTION, NO POWER. MY WIFE DESPERATELY PUMPED THE ACCELERATOR WITH NO REACTION UNTIL AT LAST THE ENGINE CAME TO LIFE, ALLOWING HER TO CLEAR THE INTERSECTION. THIS WAS A NEAR MISS ACCIDENT. THIS IS THE THIRD NEAR MISS. VOLVO FACTORY TECHNICIAN DECLARED NO FAILURE ON THE BASIS OF A TEST DRIVE, AND NO CODES.

1/17/2018

PULLING UP TO A TRAFFIC LIGHT AT ABOUT TWO MILES PER HOUR, THE ENGINE CUT OUT (AS IT NORMALLY DOES FOR START/STOP). HOWEVER, WHEN ENGINE CUT, ALL POWER SYSTEMS TURNED OFF. THE SCREENS WENT BLACK AND NO BUTTONS WERE RESPONSIVE - THE IGNITION BUTTON DID NOT RESTART THE CAR AND THE HAZARD LIGHTS WOULD NOT ACTIVATE. POWER LOCKS DID NOT WORK. THREE MINUTES LATER, THE CAR SCREENS TURNED BACK ON AND THE ENGINE RESTARTED. I DO NOT RECALL PUSHING THE START BUTTON BEFORE IT DID THIS, SO PERHAPS THE BUTTON MESSAGE WAS "QUEUED" AND WAITING WHEN POWER RETURNED. THE BATTERY SEEMS TO HAVE ADEQUATE VOLTAGE UNDER LOAD AND THE TERMINALS ARE FASTENED TIGHTLY, SO I DO NOT BELIEVE THIS TO BE A BATTERY-RELATED ISSUE.

8/30/2020

SINCE PURCHASED, ENGINE DIES, DOES NOT RESPOND TO THROTTLE. TAKEN TO DEALER SEVERAL TIMES, ESCALATED TO VOLVO. NO CODES, NO TROUBLE FOUND. ON TUESDAY VEHICLE STRANDED IN INTERSECTION, NO POWER. MY WIFE DESPERATELY PUMPED THE ACCELERATOR WITH NO REACTION UNTIL AT LAST THE ENGINE CAME TO LIFE, ALLOWING HER TO CLEAR THE INTERSECTION. THIS WAS A NEAR MISS ACCIDENT. THIS IS THE THIRD NEAR MISS. VOLVO FACTORY TECHNICIAN DECLARED NO FAILURE ON THE BASIS OF A TEST DRIVE, AND NO CODES.

1/17/2018

On 9/8/2021, Niello Volvo Sacramento service replaced my fuel pressure sensor and fuel line. On 9/15/2021, my engine caught fire and the car was deemed a total loss by insurance company. I drove from my home in Plumas Lake 95961 to Marysville approximately 10 miles away at 9:50 AM, at approximately 10:00-10:05 as I was nearing the end of my trip, a trouble light came on that said “engine performance decreased” and the picture of a turtle appeared on my dash screen, shortly after that another light appeared that said “battery not charging”, I parked my car in the Save Mart parking lot and exited and noticed some smoke coming out of the hood, it was light at first but increased quickly so I called 911 immediately. As I was on the phone with 911, flames began shooting out from under the hood, so I grabbed my fire extinguisher out of the back of my car and tried to put the fire out, but extinguisher was too small, a man from the grocery store brought out a bigger extinguisher, but fire continued to grow, by now the fire dept. arrived, opened the hood and after about 10 minutes extinguished the fire with a hose. I contacted Niello Volvo but they seemed disinterested in getting involved and after a second call to them, the service manager [XXX] hung up on me. I could have been killed! If my elderly husband or mother had been in the car with me, it would have been difficult to get them out! I want to know what caused the fire! Faulty electrical system, faulty fuel sensor/fuel line which had just been installed 7 days prior? Faulty engine? There are still many 2015 Volvo XC60’s on the road and I fear for anyone driving one if there is a problem in need of recall. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

9/21/2021

VEHICLE WAS PURCHASED FROM WEST COUNTY VOLVO IN ST. LOUIS, MISSOURI AS A NEW CAR (FIRST SALE) ON JULY 11, 2015. AT THE TIME OF SALE IT WAS DISCLOSED THAT THE VEHICLE WAS USED A DEALER DEMONSTRATION MODEL WITH 7,327 MILES ON THE VEHICLE AND THE VEHICLE HAD NOT BEEN PREVIOUSLY SOLD. IT WAS DISCLOSED THAT THE DEALER HAD "SWAPPED" WHEEL SETS WITH A NEWER 2016 XC60 THAT HAD JUST ARRIVED ON THE DEALERS LOT. AFTER ACCEPTING DELIVERY AND DRIVING THE VEHICLE APPROXIMATELY 30 HIGHWAY MILES TOWARDS KANSAS CITY, THE TPMS MALFUNCTION INDICATOR ILLUMINATED. THE DEALER WAS CONTACTED, AND DECLINED TO RE-INSPECT THE VEHICLE BECAUSE ITS SERVICE DEPARTMENT HAD ALREADY CLOSED. AFTER ARRIVING IN KANSAS CITY, IT WAS DETERMINED BY THE DEALERSHIP AND VOLVO CARS NORTH AMERICA THAT THE TPMS SENSORS INSTALLED ON THE 2016 MODEL YEAR WHEELS ARE NOT COMPATIBLE WITH THE TPMS MONITORING SYSTEM INSTALLED IN 2015.5 MODEL YEAR XC60'S. ACCORDINGLY, DUE TO THE DEALER MODIFICATION OF THE VEHICLE, THE VEHICLE WAS SOLD IN A FIRST RETAIL SALE WITHOUT A FUNCTIONING TPMS MONITORING SYSTEM. THE DEALER MAY HAVE FAILED TO EXERCISE REASONABLE CARE BY MODIFYING THE VEHICLE PRIOR TO SALE WITHOUT MAKING A DETERMINATION WHETHER THE SAFETY SYSTEMS WERE COMPATIBLE. AS OF JULY 15, 2015, THE DEALER HAS BEEN UNABLE TO RECTIFY THE DEFECT. *TR

7/15/2015

WHEN I PURCHASED THE VEHICLE, I HAD TOLD SACRAMENTO NELLO VOLVO THAT THERE WAS A ISSUE WITH THE HANDLING OF THE CAR. I DID NOT LOOK AT THE ROTORS WHEN I PURCHASED THE VEHICLE. I HAVE BEEN OUT OF THE COUNTRY FIVE TIMES SINCE THE PURCHASE OF THE CAR SO, I HAVE BEARLY DRIVEN THE VEHICLE. I WAS FORTUNATE THAT I WAS DRIVING AT A LOW SPEED WHEN I USED THE BRAKES IN A HARD STOP AND THEY FAILED TO PREVENT A COLLISION. I WAS DRIVING ON A CITY STREET DRIVING NORTH TOWARDS TRAVIS AFB.

9/14/2016

I HAVE SERIOUS QUESTIONS ABOUT HOW A SMALL BUMP THAT SCRAPED THE FRONT TIRE, BUT DID NOT EVEN SCRAPE THE EXTERIOR OF THE CAR COULD CAUSE THE ENTIRE REAR END SUSPENSION AND STABILIZATION BAR TO HAVE TO BE COMPLETELY REPLACED. ARE THERE STRUCTURAL PROBLEMS WITH THE VOLVO XC60S THAT COULD CASES THIS? THE CAR WASN'T MOVING MORE THAN 10 MPH AS IT WAS CROSSING AN INTERSECTION FROM A STANDSTILL AT A LIGHT IN A CITY WHEN THE RIGHT TIRE BUMPED SOMETHING IN THE ROAD. IT WAS GOING STRAIGHT.

1/6/2016

I WAS DRIVING AND MY VEHICLE COMPLETELY SHUT DOWN LEAVING ME STRANDED IN THE MIDDLE OF THE ROAD. I WAS NOT ABLE TO TURN ON THE HAZARD LIGHTS. IT APPEARED AS IF SOMEONE COMPLETED UNPLUGGED MY CAR FROM THE POWER OUTLET. COMPLETELY BLACK SCREEN ON ALL ELECTRONICS AND IF THE DOOR OPENED NO LIGHTS CAME ON. I HAVE THE VEHICLE AT THE DEALER AND THEY INDICATED THAT THEIR MIGHT BE A CORRUPT FILE AND A SOFTWARE UPDATE IS REQUIRED. I JUST WANT TO MAKE SURE THIS DOES NOT HAPPEN TO ANYONE ELSE. THIS HAPPENED WHILE I WAS DRIVING THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. ALSO, THE CAR WAS NOT ABLE TO GO IN NEUTRAL.

11/2/2018

WHEN I PURCHASED THE VEHICLE, I HAD TOLD SACRAMENTO NELLO VOLVO THAT THERE WAS A ISSUE WITH THE HANDLING OF THE CAR. I DID NOT LOOK AT THE ROTORS WHEN I PURCHASED THE VEHICLE. I HAVE BEEN OUT OF THE COUNTRY FIVE TIMES SINCE THE PURCHASE OF THE CAR SO, I HAVE BEARLY DRIVEN THE VEHICLE. I WAS FORTUNATE THAT I WAS DRIVING AT A LOW SPEED WHEN I USED THE BRAKES IN A HARD STOP AND THEY FAILED TO PREVENT A COLLISION. I WAS DRIVING ON A CITY STREET DRIVING NORTH TOWARDS TRAVIS AFB.

9/14/2016

WE HAVE IN AT LEAST 2 OCCASIONS EXPERIENCE THE FEATURE "CITY SAFETY" ON OUR VOLVO XC60 2015 , BRAKING TO A STOP WHILE WE ARE IN TRAFFIC FOR NO APPARENT REASON. THE COMPANY AS WELL AS THE DEALERSHIP CLAIM THIS IS HOW THE FEATURE IS SUPPOSE TO WORK . ACCORDING TO THEM THE SOFTWARE HAS ITS LIMITATIONS AND THESE LIMITATIONS INCLUDE THE CAR STOPING ABRUPTLY AND DANGEROUSLY. THE FEATURE CAN BE TURNED OFF BUT IT WILL RESET ITSELF TO ON EVERY TIME THE CAR IS RESTARTED. THE ADVICE WAS FOR US TO TURN THE FEATURE OFF EVERY TIME WE DRIVE IN THE CITY AND OR THROUGH FOG WITH DEFEATS THE PURPOSE OF A FEATURE CALLED "CITY SAFE" . WE BELIEVE THAT THE COMPANY DOES NOT WANT TO ADMIT THAT THE FIRST GENERATION OF THIS FEATURE IS NOT STREET SAFE . THANK YOU

3/5/2019

SINCE PURCHASED, ENGINE DIES, DOES NOT RESPOND TO THROTTLE. TAKEN TO DEALER SEVERAL TIMES, ESCALATED TO VOLVO. NO CODES, NO TROUBLE FOUND. ON TUESDAY VEHICLE STRANDED IN INTERSECTION, NO POWER. MY WIFE DESPERATELY PUMPED THE ACCELERATOR WITH NO REACTION UNTIL AT LAST THE ENGINE CAME TO LIFE, ALLOWING HER TO CLEAR THE INTERSECTION. THIS WAS A NEAR MISS ACCIDENT. THIS IS THE THIRD NEAR MISS. VOLVO FACTORY TECHNICIAN DECLARED NO FAILURE ON THE BASIS OF A TEST DRIVE, AND NO CODES.

1/17/2018

The vehicle shakes and engine abruptly shuts off even after a new tune up

9/1/2025

DRIVING IN A PARKING LOT RAN HEAD ON INTO LIGHT POLE WITH CONCRETE BOTTOM AT LESS THAN 10MPH. ALL AIRBAGS DEPLOYED AND RIGHT WRIST SEVERELY BURNED. ALMOST NO DAMAGE TO THE BUMPER INSURANCE CLAIM PROPOSED AT 9400 TO GET FIXED. ## VIN PASSED ## XC60 T5 2015 ##

11/21/2018

MY COMPLAINT IS REGARDING THE POOR DESIGN ON FRONT PASSENGER AIRBAG. FIRSTLY AFTER INFLATION THE AIRBAG DAMAGE THE DASHBOARD, YOU WILL NEED A BRAND NEW DASHBOARD IF YOUR AIRBAG GOING OFF. SECOND HOW IS POSSIBLE THE AIRBAG BEEN DESIGNED TO AFFECT THE WINDSCREEN BY BREAKING IT IF INFLATED ? IS THAT PART OF THE DESIGN OR THIS SHOULD NOT HAPPENED IN THIS INSTANCE? PLEASE FIND THE PHOTOS ATTACHED WITH THIS COMPLAINT.

6/25/2019

Seat belt loose and doesn’t tighten with sudden stops. Consumer stated that dealer has not contacted her about replacing recalled seatbelt.*JB Consumer notified dealer multiple times and their response was, “we’re very busy and we need to get the part. You will get a call when it comes in.

2/5/2022

Since buying our xc60 Feb 2022, anytime we have our grandchildren we buckle their high back car seats in the rear seat of our volvo. Every time we install the car seats, the seat belts will not lock after being buckled. The implications of a seat belt failing to lock a car seat down could he catastrophic. It doesn't matter how many times we expand the belt and release it, tap the brake, buckle or unbuckle the belts will not lock. This poses a life threatening danger to children who are supposed to be safely secured in their seats. Coincidentally, the driver belt randomly locks sometimes even choking me if I lean forward quickly to get a better view. This happens without any sudden braking or change of speed. I have not visited a service center regarding the issue yet, I plan to address the issue at the upcoming vehicle maintenance and service appointment. Parents or caregivers need to be aware of this possibly dangerous failure. I check the belt tightness for our grandchildren car seats every time we stop. Until there is a resolution in place, I will attempt to find something that will keep the belt locked for a temporary solution. Please investigate for more possible complaints and issue a warning regarding this issue.

10/27/2022

THERE IS AN ACCORDION STYLE PIECE ON THE LEFT AND RIGHT SIDE OF THE SUNROOF THAT EXPANDS WHEN THE SUNROOF IS OPENED AS A VENT. THE LEFT (DRIVER) SIDE ACCORDION PIECE BECAME LOOSE AND FELL ON MY HEAD THREE TIMES. IT WAS REPAIRED BY THE DEALER I PURCHASED THE VEHICLE FROM TWICE. WHEN I TOOK THE VEHICLE TO THE DEALER THE FIRST TIME I WAS INFORMED THAT PART HAS FALLEN OFF OF MANY VEHICLES. THE PERSON THAT SCHEDULED THE APPOINTMENT INFORMED ME SHE WAS GOING TO WATCH THE TECHNICIAN AS THEY REINSTALL THE PART SO SHE CAN REINSTALL OTHERS. A SERVICE REPORT WASN'T MADE BY THE DEALER BECAUSE IT TOOK LESS THAN TWO MINUTES FOR THE PART TO BE REPAIRED. *TR

4/2/2015

I HAVE SERIOUS QUESTIONS ABOUT HOW A SMALL BUMP THAT SCRAPED THE FRONT TIRE, BUT DID NOT EVEN SCRAPE THE EXTERIOR OF THE CAR COULD CAUSE THE ENTIRE REAR END SUSPENSION AND STABILIZATION BAR TO HAVE TO BE COMPLETELY REPLACED. ARE THERE STRUCTURAL PROBLEMS WITH THE VOLVO XC60S THAT COULD CASES THIS? THE CAR WASN'T MOVING MORE THAN 10 MPH AS IT WAS CROSSING AN INTERSECTION FROM A STANDSTILL AT A LIGHT IN A CITY WHEN THE RIGHT TIRE BUMPED SOMETHING IN THE ROAD. IT WAS GOING STRAIGHT.

1/6/2016

WHEN I PURCHASED THE VEHICLE, I HAD TOLD SACRAMENTO NELLO VOLVO THAT THERE WAS A ISSUE WITH THE HANDLING OF THE CAR. I DID NOT LOOK AT THE ROTORS WHEN I PURCHASED THE VEHICLE. I HAVE BEEN OUT OF THE COUNTRY FIVE TIMES SINCE THE PURCHASE OF THE CAR SO, I HAVE BEARLY DRIVEN THE VEHICLE. I WAS FORTUNATE THAT I WAS DRIVING AT A LOW SPEED WHEN I USED THE BRAKES IN A HARD STOP AND THEY FAILED TO PREVENT A COLLISION. I WAS DRIVING ON A CITY STREET DRIVING NORTH TOWARDS TRAVIS AFB.

9/14/2016

THE TINTING ON THE REAR WINDOW IS SO DARK, IT MAKES IT ALMOST IMPOSSIBLE TO SEE ANYTHING WHEN DRIVING. I HAVE TO RELY ON THE SIDE MIRRORS ONLY TO SEE IF THERE IS ANYTHING BEHIND ME. IT BECOMES EXTREMELY CRITICAL WHEN TRYING TO BACK UP USING THE REAR VIEW MIRROR. YOU CAN'T SEE ANY DETAILS AND I HAVE SCRAPED OBJECTS BEHIND THE CAR.

10/7/2017

VEHICLE HAS BEEN TAKEN TO DEALER MANY TIMES OVER TWO YEARS FOR INTERMITTENT FAILURE OF THE PASSENGER SIDE BLIS. WILL FAIL TO INDICATE VEHICLE IN BLINDSPOT IN MOTION OR STATIONARY. ESCALATED TO VOLVO, THEIR MECHANIC SAYS WORKING AS DESIGNED, REGARDLESS OF FAILURES. WILL ESCALATE HIGHER LEVEL. DRIVERS SIDE BLIS WORKS WITHOUT FAILURE. VOLVO SAYS TRAVELING EAST/WEST IS PROBLEM, DESPITE BEING TOLD FAILURE OCCURS WHILE TRAVELING NORTH/SOUTH.

1/17/2018

TL* THE CONTACT OWNS A 2015 VOLVO XC60. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE WHEEL HUBS FAILED. THE CONTACT HEARD A GRINDING, THUMPING, AND CLUCKING NOISE WHILE TURNING LEFT OR RIGHT WHEN DRIVING IN LOCAL TRAFFIC. THE VEHICLE AND THE FRONT DRIVERS SIDE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE FRONT WHEEL HUBS WERE SEPARATED. THE VEHICLE WAS TAKEN TO PARKWAY VOLVO (5920 MARKET STREET, WILMINGTON, NC 29405, (910)-392-4888) AND THE FRONT PASSENGER SIDE WHEEL HUB WAS REPAIRED WITH HUB SERVICE KIT PART NUMBER: 31360096. THE CONTACT STATED THAT THE SERVICE KIT CONTAINED A HUB PLATE AND SCREWS. THE MANUFACTURER PROVIDED A TECHNICAL SERVICE BULLETIN FOR THE WHEEL HUB FAILURE (TSB NUMBER: TJ25329). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 52,000. *DT

10/11/2018

DRIVING IN A PARKING LOT RAN HEAD ON INTO LIGHT POLE WITH CONCRETE BOTTOM AT LESS THAN 10MPH. ALL AIRBAGS DEPLOYED AND RIGHT WRIST SEVERELY BURNED. ALMOST NO DAMAGE TO THE BUMPER INSURANCE CLAIM PROPOSED AT 9400 TO GET FIXED. ## VIN PASSED ## XC60 T5 2015 ##

11/21/2018

WE HAVE IN AT LEAST 2 OCCASIONS EXPERIENCE THE FEATURE "CITY SAFETY" ON OUR VOLVO XC60 2015 , BRAKING TO A STOP WHILE WE ARE IN TRAFFIC FOR NO APPARENT REASON. THE COMPANY AS WELL AS THE DEALERSHIP CLAIM THIS IS HOW THE FEATURE IS SUPPOSE TO WORK . ACCORDING TO THEM THE SOFTWARE HAS ITS LIMITATIONS AND THESE LIMITATIONS INCLUDE THE CAR STOPING ABRUPTLY AND DANGEROUSLY. THE FEATURE CAN BE TURNED OFF BUT IT WILL RESET ITSELF TO ON EVERY TIME THE CAR IS RESTARTED. THE ADVICE WAS FOR US TO TURN THE FEATURE OFF EVERY TIME WE DRIVE IN THE CITY AND OR THROUGH FOG WITH DEFEATS THE PURPOSE OF A FEATURE CALLED "CITY SAFE" . WE BELIEVE THAT THE COMPANY DOES NOT WANT TO ADMIT THAT THE FIRST GENERATION OF THIS FEATURE IS NOT STREET SAFE . THANK YOU

3/5/2019

TOOK CAR THROUGH THE CAR WASH. AS I WAS SLOWLY EXITING TO PARK INTO A SPOT TO VACUUM THE CAR, I TOOK MY FOOT OFF THE ACCELERATOR TO DRIVE UP TO THE SPOT AND STARTED TO PUT MY FOOT ON THE BRAKE WHEN THE CAR BY ITSELF REVVED UP THE ACCELERATION JUMPED OVER THE CURVE EVEN AS I WAS LITERALLY STANDING ON THE BRAKE PEDAL TO GET THE CAR TO STOP. FINALLY IT DID STOP AND THANKFULLY THERE WAS NO-ONE IN FRONT WHEN THIS HAPPENED. I HAVE CALLED THE DEALER TO CHECK WHETHER THERE HAS BEEN ANY RECALLS AND WAS TOLD THAT NONE HAVE BEEN ISSUED. I NEED TO LEAVE THE CAR FOR THEM TO INSPECT IT WHICH I PLAN TO DO. I DID A LITTLE RESEARCH ON THE INTERNET AND HAVE FOUND SEVERAL COMPLAINTS IDENTICAL TO MINE. IT WAS A VERY TERRIFYING MOMENT.

5/13/2019

The contact owns a 2015 Volvo XC60. The contact stated while driving 30 MPH, the vehicle inadvertently stopped without driver input. The contact was able to drive the vehicle to the residence. The vehicle was taken to an independent mechanic and the mechanic repaired the parking brake actuator. The manufacturer was not contacted. The failure mileage was 121,000.

3/1/2023

VOLVO DEALER DESCRIBE AS ISSUE: Motor mounts: Front lower engine mount collapsed, other engine mount not yet verified. Power Steering: Stiff and hard to turn wheels. Transmission: Transmission shift sometimes is not easy to move up to down.

4/13/2024

The contact owns a 2015 Volvo XC60. The contact stated that every three weeks an oil change was performed on the vehicle. The contact stated that low oil level or oil empty messages were displayed. The vehicle was taken to the dealer who confirmed that the vehicle was consuming 15-quarts of engine oil every 6,000 miles driven. The dealer determined that oil was leaking into the pistons. The dealer stated that the pistons and piston rings needed to be replaced. The contact learned of an extended warranty coverage under NHTSA ID Number: 10234800 (Equipment). The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer confirmed that the vehicle was not covered under NHTSA ID Number: 10234800 (Equipment) extended warranty coverage due to the vehicle exceeding the mileage limitations. The approximate failure mileage was 111,000.

12/5/2024

The contact owns a 2015 Volvo XC60. The contact stated that every three weeks an oil change was performed on the vehicle. The contact stated that low oil level or oil empty messages were displayed. The vehicle was taken to the dealer who confirmed that the vehicle was consuming 15-quarts of engine oil every 6,000 miles driven. The dealer determined that oil was leaking into the pistons. The dealer stated that the pistons and piston rings needed to be replaced. The contact learned of an extended warranty coverage under NHTSA ID Number: 10234800 (Equipment). The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer confirmed that the vehicle was not covered under NHTSA ID Number: 10234800 (Equipment) extended warranty coverage due to the vehicle exceeding the mileage limitations. The approximate failure mileage was 111,000.

12/5/2024

Chest clip is magnetized to assist with closing the clip - my clip does not stay latched shut, pops open at a slight push. I have another one of these seats, manufactured at a later date, and the chest clip needs the buttons pushed to open, so I know this is incorrect. Chicco does not feel the need to replace the seat, said they will send me a new retainer clip. If there was an option to attach a video to this complaint, I would.

2/3/2025

The contact owned a 2015 Volvo XC60. The contact stated that while driving on a main road at 25 MPH, when a message was displayed on the instrument panel that stated "Engine Performance Degraded" and the vehicle experienced a significant reduction in automotive power, the contact proceeded to pull over and a few moments later smoke was emitted from the front end of the vehicle, the contact immediatley exited the vehicle and shortly afterwards the vehicle was engulfed in flames. The contact mentioned that the vehicle was serviced at the dealer prior to the fire. The origin of the fire was unknown. The vehicle was unoccupied during the fire. The location of the fire was the front passenger side of the engine compartment. The fire department arrived to extinguish the fire. A fire department report was filed. A police report was not filed. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 108,000.

6/10/2025