2012 Volvo S60 Owner Complaints

ON THE APRIL 23, 2014, MY HUSBAND WAS DRIVING AND THE CAR SHOT OUT AT HIGH SPEED HE DIDN'T REALIZE WHAT HAPPENED. ON APRIL 24, 2014, I WAS IN MY DRIVEWAY IN PARK AS I PUT THE CAR IN DRIVE TO SLOWLY ENTER MY GARAGE THE CAR TOOK OFF AT HIGH SPEED TIRES SPUN LEFT TIRE MARKS ON MY PAVEMENT AND I HIT THE BRAKES IN GARAGE NOT TO HIT THE WALL AND LEFT MARKS THERE AS WELL. MY NEIGHBORS WERE RIGHT THERE WITNESSING THIS SCARY EXPERIENCE. I CALLED CORPORATE IMMEDIATELY THEY TOLD ME TO GET IT TO THE DEALER. I CALLED A TOW TRUCK AND THE TOW TRUCK DRIVER TOOK THE KEYS TO SLOWLY DRIVE IT ONTO THE FLATBED AND THE CAR AGAIN TOOK OFF AT HIGH SPEED AND ALMOST FLEW OFF THE TOW TRUCK! ALSO, THE PUSH BUTTON START BUTTON WAS A PROBLEM, EVER SINCE THE VEHICLE WAS LEASED. UPDATED 07/28/14 UPDATED 10/27/2014 *JS

4/29/2014

TL-THE CONTACT OWNS A 2012 VOLVO S60. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE LOW OIL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FOUR QUARTS OF OIL WERE EMPTIED BUT THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,100. DJR

1/7/2015

THE ADAPTIVE CRUISE CONTROL IN MY VEHICLE HAS BEEN OCCASIONALLY MALFUNCTIONING (ABOUT 10-15 TIMES SINCE PURCHASING MY VEHICLE IN MAY) CAUSING IT TO APPLY THE PARKING BRAKE AT SPEEDS OF ABOUT 5 MPH. THIS CAUSES MY VEHICLE TO ABRUPTLY STOP WITHOUT THE BRAKE LIGHTS BEING ACTIVATED. I THEN HAVE TO DEPRESS THE BRAKE PEDAL AND RELEASE THE PARKING BRAKE. THEN MY CRUISE CONTROL IS INOPERATIVE UNTIL I RESTART THE VEHICLE. I WAS NEARLY REAR ENDED AFTER THE MOST RECENT OCCURRENCE. I'VE TAKEN MY VEHICLE TO THE NEAREST VOLVO REPAIR CENTER FOUR TIMES TO BE REPAIRED BUT THE MALFUNCTION STILL OCCURS. VOLVO IS UNWILLING TO REPLACE MY CAR UNDER THE LEMON LAW. *TR

7/21/2012

TL* THE CONTACT OWNS A 2012 VOLVO S60. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THERE WAS A LOSS OF STEERING CONTROL AND THE REAR END SPUN UNCONTROLLABLY. THE DYNAMIC TRACTION CONTROL FAILED TO ACTIVATE AND THE VEHICLE CRASHED INTO THE CURBSIDE, CAUSING DAMAGE TO THE FRONT DRIVER AND PASSENGER'S SIDE WHEEL RIMS. IN ADDITION, THE REAR DRIVER'S SIDE RIM AND FRONT BUMPER WAS DAMAGED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. A TROUBLE CODE WAS DETECTED FOR THE SRS MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 18,991.

9/11/2013

I WAS DRIVING DOWN THE INTERSTATE, SUDDENLY I HEARD A LOUD BOOM. I COULD HEAR SOMETHING SLIDING DOWN MY ROOF AND OFF THE BACK OF THE CAR. I DIDN'T KNOW WHAT WAS GOING ON, THEN I HEARD A WIND NOISE ABOVE. I REALIZED THAT MY SUNROOF WAS BROKEN AND GLASS WAS CASCADING DOWN AND FLYING OFF OF MY CAR. IT JUST SPONTANEOUSLY EXPLODED. I PULLED OVER TO LOOK AT THE SUNROOF AND TO SEE IF THERE WAS A ROCK THAT HIT IT OR SOMETHING ELSE. THERE WAS NOTHING THERE EXCEPT FOR A SHATTERED SUNROOF WITH A HUGE HOLE. THE GLASS WAS POINTING UPWARD AS IF IT HAD EXPLODED FROM THE INSIDE.

12/8/2015

REAR DRIVER SIDE DOOR FLEW OPEN WHILE DAUGHTER WAS IN THE BACK SEAT. SHE FELL OUT THE CAR. PERSON WAS DRIVING THE VEHICLE AND THE DOOR JUST FLEW OPEN. PLEASE GET TO THE BOTTOM OF THIS IMMEDIATELY.

12/3/2016

ON AUGUST 24, 2013, I WAS INVOLVED IN A CAR ACCIDENT. A CAR STOPPED SHORT ON THE HIGHWAY. THE CAR IN FRONT OF ME HIT THAT CAR. I THEN HIT THE CAR IN FRONT OF ME. I HAD ONLY A FEW SECONDS TO REACT. ANOTHER CAR THEN RE-ENDED ME. MY AIRBAG NOR SEATBELT PRETENTIONERS DEPLOYED. I HAD DIFFICULTY TURNING THE CAR OFF. THE CAR WAS TOTALED. WITHIN A FEW WEEKS OF THE INCIDENT, I REPORTED THE MATTER TO VOLVO. THEY SENT AN INVESTIGATOR OUT. VOLVO CLAIMS THAT SENSORS WERE NOT ACTIVATED SINCE THE DAMAGE WAS ABOVE THEM, AND THERE WAS NOT ANY PROBLEM. HOWEVER, AT THE SPEED I HIT, THERE IS NO EXCUSE FOR WHY THE AIRBAGS SHOULD NOT HAVE DEPLOYED. EITHER THE CAR IS DESIGNED IMPROPERLY IN TERMS OF WHERE THE SENSORS ARE PLACED OR THERE IS A MANUFACTURING DEFECT. AS I UNDERSTAND IT, OTHER S60S (NOT MY VID#) HAVE BEEN RECALLED FOR AN ELECTRICAL PROBLEM THAT COULD CAUSE AIRBAGS NOT TO DEPLOY. *TR

1/21/2014

TL* THE CONTACT OWNS A 2012 VOLVO S60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V378000 (SEAT BELTS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TOM WOOD VOLVO (4620 E 96TH ST, INDIANAPOLIS, IN 46240; (317) 848-7447) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

11/24/2020

THE STEERING WHEEL BEZEL DELAMINATES ON THE BOTTOM OF THE STEERING WHEEL AND BECOMES VERY SHARP CAUSING CUTS ON HANDS. DEALER REPLACED THE BEZEL AND WE HAVE THE SAME PROBLEM AGAIN. IT APPEARS TO BE A DEFECT IN THE DESIGN OR MANUFACTURE OF THE BEZEL. THERE SHOULD BE NO SHARP CUTTING EDGES ON THE STEERING WHEEL! *TR

3/18/2013

TL* THE CONTACT OWNS A 2012 VOLVO S60. THE CONTACT STATED THAT THE ALUMINUM ON THE STEERING WHEEL BECAME DETACHED. THE CONTACT SUSTAINED LACERATIONS TO THE HANDS AS A RESULT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 21,700.

8/8/2013

MY 2012 VOLVO S60 HAD SERIOUS ENGINE NOISE BROUGHT TO THE SHOP THEY THOUGHT IT MIGHT OF BEEN THE FACT THAT I HAD LOW OIL, BUT I HAD JUST GOTTEN MY OIL CHANGED 12/17/14 AND IT WAS 5/27/15 NOW AND I HAD NOT DRIVEN ANYWHERE CLOSE TO 6 THOUSAND MILES TO DEPLETE ALL THE OIL. THE SHOP TOLD ME TO REALLY FIGURE OUT WHAT WAS GOING ON THEY WOULD HAVE TO TAKE OUT THE ENGINE TO TAKE A LOOK AT WHAT WAS MAKING THE NOISE. THAT EVENING I GOT A CALL FROM THE SHOP AGAIN TELLING ME THAT THERE WAS A SERIOUS PROBLEM. THEY TOLD ME BECAUSE MY CAR WAS DANGEROUSLY LOW ON OIL IN FACT 3 QUARTS LOW THAT THE ENGINE FOR THAT FACT HAD NOT GOTTEN ANY OIL, THIS IN TURN CASED THE BARRING AND THE CRANK SHAFT THE BE DAMAGED SO BAD THAT THEY SHOP TO ME THAT IF BASICALLY BEYOND REPAIR AND I WOULD NEED TO GET A NEW ENGINE. UPON RESEARCHING THE INTERNET I CAME ACROSS A STRING OF RECALLS FOR MY CAR, IT STATED THAT THE VOLVO'S SOFTWARE HAD A PROBLEM WHICH PREVENTED THE LOW ENGINE OIL LIGHT FROM COMING OUT AND IN DECEMBER 2013 THEY STARTED A RECALL. I CHECK THE WEBSITE AND GOT THE NUMBER TO VOLVO OF NORTH AMERICA AND CALLED AND WAS TOLD THAT MY CAR WAS ONE OF THE VEHICLES THAT WAS RECALLED. I WAS ALSO TOLD THAT THEY PROBLEM WAS FIXED BY A SIMPLE SOFTWARE UPDATE. I WAS ALSO TOLD THAT IN THEIR RECORDS MY CAR WAS TAKEN INTO VOLVO AND THE UPDATE WAS APPLIED TO MY CAR FIXING THE PROBLEM. I TOLD THE REPRESENTATIVE ON THE PHONE THAT IF THIS WAS THE CASE THEN IT MUST OF NOT WORKED BECAUSE MY CAR WAS IN THE SHOP WITH THE EXACT SAME PROBLEM THAT VOLVO'S WEBSITE DESCRIBED AND ALSO NO "LOW ENGINE OIL" LIGHT EVER CAME ON.

5/28/2015

ON APRIL 12, 2016 I TOOK MY VOLVO S-60 LEASED BRAND NEW FROM VOLVO AND THE PURCHASED AT THE END OF THE LEASE AS A CERTIFIED PRE-OWNED CAR IN FOR AN OIL CHANGE AND A CHECK OIL LIGHT. VOLVO HAD A RECALL ON OIL PRESSURE CENSORS (THIS HAD CAUSED OTHER CAR ENGINES TO SEIZE SOMETHING THAT THE NTSB HAS REPORTED ON). THE VOLVO AUTHORIZED DEALER, HERB GORDON, CLAIMED TO HAVE MADE THIS REPAIR. HOWEVER ON JUNE 21, 2016, THE ENGINE SEIZED IN THE MIDDLE OF A BUSY ROAD. THE VOLVO AUTHORIZED DEALER DETERMINED IT NEEDED A NEW ENGINE, AT THE TIME, I ASKED ABOUT SIMPLY APPLYING THE COST TO REPLACE THE ENGINE (ABOUT $12,000) TO GETTING ME INTO A NEW CAR. VOLVO REFUSED AND WENT AHEAD WITH AN ENGINE REPLACEMENT (THEY HAD MY CAR FROM JUNE 21, 2016 TO AUGUST 1, 2016. THE CAR BROKE DOWN AGAIN ON AUGUST 15, 2016 WHILE MY FAMILY AND I WERE ON THE ROAD FOR A VACATION. WHEN WE RETURNED FROM VACATION THE CAR WAS GIVEN BACK TO US BUT THE PROBLEM NOW IS THAT THE CAR'S VALUE HAS SIGNIFICANTLY DIMINISHED BECAUSE OF THE ENGINE REPLACEMENT, THE BLUEBOOK VALUE OF THE CAR IS ON AVERAGE $13,789 BUT THE HIGHEST WE CAN GET FOR IT IS $8,000 BECAUSE OF THE DAMAGE DONE TO IT BY VOLVO. WE HAVE TRIED TO GET VOLVO TO WORK WITH US BY MAKING UP THAT DIFFERENCE AS A TRADE IN ON A CAR THEY HAVE IN STOCK. WE HAVE BEEN MET WITH NOTHING BUT HOSTILITY AND ABUSE. IN FACT EARLIER TODAY WE WERE TOLD BY A CUSTOMER SERVICE REPRESENTATIVE AT VOLVO TO SHUT UP AND THEN HE HUNG UP ON US,

1/9/2017

ON AUGUST 24, 2013, I WAS INVOLVED IN A CAR ACCIDENT. A CAR STOPPED SHORT ON THE HIGHWAY. THE CAR IN FRONT OF ME HIT THAT CAR. I THEN HIT THE CAR IN FRONT OF ME. I HAD ONLY A FEW SECONDS TO REACT. ANOTHER CAR THEN RE-ENDED ME. MY AIRBAG NOR SEATBELT PRETENTIONERS DEPLOYED. I HAD DIFFICULTY TURNING THE CAR OFF. THE CAR WAS TOTALED. WITHIN A FEW WEEKS OF THE INCIDENT, I REPORTED THE MATTER TO VOLVO. THEY SENT AN INVESTIGATOR OUT. VOLVO CLAIMS THAT SENSORS WERE NOT ACTIVATED SINCE THE DAMAGE WAS ABOVE THEM, AND THERE WAS NOT ANY PROBLEM. HOWEVER, AT THE SPEED I HIT, THERE IS NO EXCUSE FOR WHY THE AIRBAGS SHOULD NOT HAVE DEPLOYED. EITHER THE CAR IS DESIGNED IMPROPERLY IN TERMS OF WHERE THE SENSORS ARE PLACED OR THERE IS A MANUFACTURING DEFECT. AS I UNDERSTAND IT, OTHER S60S (NOT MY VID#) HAVE BEEN RECALLED FOR AN ELECTRICAL PROBLEM THAT COULD CAUSE AIRBAGS NOT TO DEPLOY. *TR

1/21/2014

MY VEHICLE WAS PARKED IN A GROCERY STORE LOT. I ENTERED THE VEHICLE TO BACK IT OUT OF ITS PARKING SPOT. IT WAS NEXT TO A FULL SIZED VAN WHICH HAD CARPET CLEANING EQUIPMENT MOUNTED INSIDE. I STARTED THE CAR AND PLACED IT IN REVERSE AS IT BEGAN TO ACCELERATE ON ITS OWN. I TRIED TO SLOW THE VEHICLE WITH THE BRAKE WHICH FAILED. I COLLIDED WITH A BLOCK WALL IN THE REAR OF THE CAR AND ATTEMPTED TO GET IT OUT OF GEAR, WITH THE SOLID JARRING FROM THE REAR THE CAR WENT INTO DRIVE AND CONTINUED TO ACCELERATE TO FULL SPEED, WHILE I WAS ATTEMPTING TO BRAKE. THE VOLVO HIT THE VAN WHICH IT HAD BEEN PARKED NEXT TO IN THE REAR LEFT BUMPER AND DROVE IT APPROXIMATELY 20 FEET THROUGH A PLANTER AND INTO A PARKING SPOT ON THE OTHER SIDE OF THE PLANTER. THIS CAR (VOLVO) IS EQUIPPED WITH A COLLISION WARNING SYSTEM THAT WAS SUPPOSED TO HAVE AUTO BRAKED AND DID NOT. ADDITIONALLY THE AIR BAGS DID NOT DEPLOY. I TOOK THE CAR TO VOLVO AND HAD THEM ATTEMPT TO PULL CODES FROM THE VEHICLES INFORMATION SYSTEM. THEY REPORTED THAT NO CODES WERE PRESENT AND ATTEMPTED TO EXPLAIN AWAY THE INCIDENT AS DRIVER ERROR. THE CAR WAS TOTALED IN THE PROCESS. I AM CERTAIN THAT THERE WAS NO DRIVER ERROR AND THAT WHAT HAPPENED WAS A SUDDEN UNEXPLAINED ACCELERATION. OTHER SOMEWHAT SIMILAR INCIDENTS ARE REPORTED ON THE INTERNET. THE CAR HAS BEEN RETAINED IN MY POSSESSION UNTIL MAR 9TH 2017. IN THE EVENT IT SHOULD BE EVALUATED I HAVE IT AVAILABLE.

2/3/2017

THE ACTIVE CRUISE CONTROL STOPS FOR NO REASON. THIS PROBLEM IS INTERMITTENT. ON A NUMBER OF OCCASIONS (~20 TIMES SINCE I PICKED UP THE CAR), THE CAR SLOWS DOWN AS THE TRAFFICS SLOWS DOWN. THE CAR IS ALMOST AT A STOP (5-10 MPH) AND THE EMERGENCY BRAKES COMES ON, THE CARS BRAKES HARD & STOPS AND THE PARKING BRAKE TURNS ON. THE ALERT "CRUISE CONTROL UNAVAILABLE" SHOW IN THE DISPLAY. THEREAFTER THE CRUISE WILL NOT ENGAGE. AFTER I SHUT OFF THE CAR AND RESTART IT, THE CRUISE AGAIN WORKS AGAIN. IN ADDITION TO NOT PERFORMING AS ADVERTISED, THIS REPRESENTS A SAFETY HAZARD. *TR

4/10/2012

THIS IS THE SECOND OCCASION ON WHICH THIS DEFECT HAS APPEARED, THE PRIOR INCIDENT HAPPENING IN APPROXIMATELY MARCH 2012, AT A MILEAGE OF APPROXIMATELY 5000 MILES. I HAVE OWNED THE CAR FOR JUST UNDER SIX MONTHS. I LIVE IN A SOUTHEASTERN US STATE AND TRAVELLED TO MY SECOND HOME IN FLORIDA. THE CAR HAS BEEN PARKED IN FLORIDA FEWER THAN 20 TOTAL DAYS. ON BOTH OF THE LAST TWO OCCASIONS DURING WHICH THE VEHICLE WAS PARKED IN FLORIDA, AN ANIMAL WAS APPARENTLY ABLE TO CLIMB DEEP INTO THE UNDERBODY OF THE CAR AND CHEW ON WIRES CONTROLLING THE DYNAMIC TRACTION STABILITY CONTROL SYSTEM, THE ANTILOCK BRAKING SYSTEM, THE CRUISE CONTROL SYSTEM, AND THE VOLVO CITY SAFETY CRASH AVOIDANCE SYSTEM. ON BOTH OCCASIONS, THE INTERNAL CAR ALERT SYSTEM DETECTED THE PROBLEM, ALERTED ME, AND VOLVO AGREED TO COVER THE COST OF THE REPAIRS, THOUGH TODAY, ON THE SECOND OCCASION, VOLVO INDICATED THEY WILL NOT COVER THIS FORM OF DAMAGE IN THE FUTURE. I PROPOSED TO BOTH MY VOLVO DEALERSHIP AND TO THE NATIONAL VOLVO CUSTOMER CARE CENTER THAT AN APPROPRIATE FORM OF SHIELDING SHOULD BE ADDED TO COVER THE WIRES CONTROLLING THESE SYSTEMS TO PREVENT AN ANIMAL'S ACCESS TO THEM. TO THE BEST OF MY KNOWLEDGE, THIS SUGGESTION WAS IGNORED, AS NO SPECIAL SHIELDING WAS DESCRIBED/OFFERED, DESPITE THE CRITICAL NATURE OF THESE SYSTEMS. THIS PROBLEM HAS NEVER OCCURRED WITH EITHER OF THE OTHER TWO VEHICLES WHICH I REGULARLY TAKE TO THE SAME LOCATION, THUS, I BELIEVE THIS IS A DESIGN FLAW IN WHICH EITHER THE MATERIALS USED IN THESE WIRING SYSTEMS ARE PARTICULARLY ATTRACTIVE TO WHATEVER ANIMAL CHEWED THE WIRES (E.G. SOY-BASED WIRE COATING POLYMERS PERHAPS), OR MORE LIKELY, THE WIRES ARE NOT SUFFICIENTLY SHIELDED/JACKETED TO PREVENT SUCH DAMAGE. IN EACH CASE, SINCE THERE WAS NOT A NEARBY VOLVO DEALERSHIP, I DROVE MY VEHICLE BACK TO THE DEALERSHIP FROM WHICH I PURCHASED IT WITHOUT FUNCTIONAL SAFETY SYSTEMS.

6/21/2012

ON AUGUST 24, 2013, I WAS INVOLVED IN A CAR ACCIDENT. A CAR STOPPED SHORT ON THE HIGHWAY. THE CAR IN FRONT OF ME HIT THAT CAR. I THEN HIT THE CAR IN FRONT OF ME. I HAD ONLY A FEW SECONDS TO REACT. ANOTHER CAR THEN RE-ENDED ME. MY AIRBAG NOR SEATBELT PRETENTIONERS DEPLOYED. I HAD DIFFICULTY TURNING THE CAR OFF. THE CAR WAS TOTALED. WITHIN A FEW WEEKS OF THE INCIDENT, I REPORTED THE MATTER TO VOLVO. THEY SENT AN INVESTIGATOR OUT. VOLVO CLAIMS THAT SENSORS WERE NOT ACTIVATED SINCE THE DAMAGE WAS ABOVE THEM, AND THERE WAS NOT ANY PROBLEM. HOWEVER, AT THE SPEED I HIT, THERE IS NO EXCUSE FOR WHY THE AIRBAGS SHOULD NOT HAVE DEPLOYED. EITHER THE CAR IS DESIGNED IMPROPERLY IN TERMS OF WHERE THE SENSORS ARE PLACED OR THERE IS A MANUFACTURING DEFECT. AS I UNDERSTAND IT, OTHER S60S (NOT MY VID#) HAVE BEEN RECALLED FOR AN ELECTRICAL PROBLEM THAT COULD CAUSE AIRBAGS NOT TO DEPLOY. *TR

1/21/2014

ON JUNE 1ST ANOTHER CAR FAILED TO YIELD THE RIGHT OF WAY AND PULLED INTO THE PATH OF MY CAR WHILE I WAS GOING APPROX. 45MPH. I HIT THE BRAKES HARD AND TURNED TO THE LEFT TO TRY AND AVOID THE CAR AND COLLIDED WITH THE OTHER CAR. I ESTIMATE THE SPEED OF AT LEAST 35MPH AT IMPACT. THE RIGHT FRONT OF THE CAR TOOK MOST OF THE IMPACT. THE DRIVER'S SIDE AIRBAG DEPLOYED AND BURNED MY ARM. HOWEVER, DESPITE THE PASSENGER SIDE OF THE CAR TAKING THE BRUNT OF THE IMPACT, THE PASSENGER AIRBAG DID NOT DEPLOY. THE PASSENGER (MY FIANC) WAS DIAGNOSED WITH A CONCUSSION DUE TO THIS ACCIDENT. I BELIEVE THE CONCUSSION MAY HAVE BEEN AVOIDED HAD HER AIRBAG DEPLOYED. VOLVO INSPECTED THE VEHICLE AND CLAIMS FOR SOME REASON THE AIRBAG SHOULD NOT HAVE DEPLOYED IN THIS ACCIDENT. I SUSPECT THEY ARE COVERING UP A PRODUCT FAILURE. I HAVE PICTURES OF THE ACCIDENT AVAILABLE FOR YOUR REVIEW. *TR

6/20/2014

THIS IS THE SECOND OCCASION ON WHICH THIS DEFECT HAS APPEARED, THE PRIOR INCIDENT HAPPENING IN APPROXIMATELY MARCH 2012, AT A MILEAGE OF APPROXIMATELY 5000 MILES. I HAVE OWNED THE CAR FOR JUST UNDER SIX MONTHS. I LIVE IN A SOUTHEASTERN US STATE AND TRAVELLED TO MY SECOND HOME IN FLORIDA. THE CAR HAS BEEN PARKED IN FLORIDA FEWER THAN 20 TOTAL DAYS. ON BOTH OF THE LAST TWO OCCASIONS DURING WHICH THE VEHICLE WAS PARKED IN FLORIDA, AN ANIMAL WAS APPARENTLY ABLE TO CLIMB DEEP INTO THE UNDERBODY OF THE CAR AND CHEW ON WIRES CONTROLLING THE DYNAMIC TRACTION STABILITY CONTROL SYSTEM, THE ANTILOCK BRAKING SYSTEM, THE CRUISE CONTROL SYSTEM, AND THE VOLVO CITY SAFETY CRASH AVOIDANCE SYSTEM. ON BOTH OCCASIONS, THE INTERNAL CAR ALERT SYSTEM DETECTED THE PROBLEM, ALERTED ME, AND VOLVO AGREED TO COVER THE COST OF THE REPAIRS, THOUGH TODAY, ON THE SECOND OCCASION, VOLVO INDICATED THEY WILL NOT COVER THIS FORM OF DAMAGE IN THE FUTURE. I PROPOSED TO BOTH MY VOLVO DEALERSHIP AND TO THE NATIONAL VOLVO CUSTOMER CARE CENTER THAT AN APPROPRIATE FORM OF SHIELDING SHOULD BE ADDED TO COVER THE WIRES CONTROLLING THESE SYSTEMS TO PREVENT AN ANIMAL'S ACCESS TO THEM. TO THE BEST OF MY KNOWLEDGE, THIS SUGGESTION WAS IGNORED, AS NO SPECIAL SHIELDING WAS DESCRIBED/OFFERED, DESPITE THE CRITICAL NATURE OF THESE SYSTEMS. THIS PROBLEM HAS NEVER OCCURRED WITH EITHER OF THE OTHER TWO VEHICLES WHICH I REGULARLY TAKE TO THE SAME LOCATION, THUS, I BELIEVE THIS IS A DESIGN FLAW IN WHICH EITHER THE MATERIALS USED IN THESE WIRING SYSTEMS ARE PARTICULARLY ATTRACTIVE TO WHATEVER ANIMAL CHEWED THE WIRES (E.G. SOY-BASED WIRE COATING POLYMERS PERHAPS), OR MORE LIKELY, THE WIRES ARE NOT SUFFICIENTLY SHIELDED/JACKETED TO PREVENT SUCH DAMAGE. IN EACH CASE, SINCE THERE WAS NOT A NEARBY VOLVO DEALERSHIP, I DROVE MY VEHICLE BACK TO THE DEALERSHIP FROM WHICH I PURCHASED IT WITHOUT FUNCTIONAL SAFETY SYSTEMS.

6/21/2012

THE ADAPTIVE CRUISE CONTROL IN MY VEHICLE HAS BEEN OCCASIONALLY MALFUNCTIONING (ABOUT 10-15 TIMES SINCE PURCHASING MY VEHICLE IN MAY) CAUSING IT TO APPLY THE PARKING BRAKE AT SPEEDS OF ABOUT 5 MPH. THIS CAUSES MY VEHICLE TO ABRUPTLY STOP WITHOUT THE BRAKE LIGHTS BEING ACTIVATED. I THEN HAVE TO DEPRESS THE BRAKE PEDAL AND RELEASE THE PARKING BRAKE. THEN MY CRUISE CONTROL IS INOPERATIVE UNTIL I RESTART THE VEHICLE. I WAS NEARLY REAR ENDED AFTER THE MOST RECENT OCCURRENCE. I'VE TAKEN MY VEHICLE TO THE NEAREST VOLVO REPAIR CENTER FOUR TIMES TO BE REPAIRED BUT THE MALFUNCTION STILL OCCURS. VOLVO IS UNWILLING TO REPLACE MY CAR UNDER THE LEMON LAW. *TR

7/21/2012

WHEN AT A FULL STOP, WITH FOOT ON THE BRAKE, ON A HILL AND IN GEAR (DRIVE) THE CAR ROLLS BACKWARDS WHEN REMOVING MY FOOT FROM THE BREAK PEDAL. THE TRANSMISSION DOES NOT ENGAGE UNLESS THE GAS PEDAL IS DEPRESSED. THE VOLVO OF SAN DIEGO "TECHNICIAN" CHECKED A 2013 VEHICLE WITH THE SAME TRANSMISSION AND FOUND THE SAME PROBLEM. UNFORTUNATELY, HE USED THIS TEST TO PROVE THAT THIS WAS NORMAL BEHAVIOR FOR THIS VEHICLE, AND THUS, THE TRANSMISSION WAS IN FINE CONDITION. .I DON'T SEE HOW A CAR ROLLING BACKWARDS WHILE IN A FORWARD GEAR COULD EVER BE CONSIDERED NORMAL BEHAVIOR. IT IS AT BEST, A DEFECT, AT WORST, A SAFETY ISSUE. VOLVO OF SAN DIEGO REFUSES TO FIX THE PROBLEM. IT SHOULD BE NOTED THAT THIS CAR HAS ONLY 46,000 MILES, AND IS STILL UNDER FULL WARRANTY. THERE ARE OTHER ISSUES WITH THIS TRANSMISSION, BUT THEY ARE DIFFICULT TO DESCRIBE IN THIS FORMAT, BUT THE PROBLEMS WERE VERIFIED BY THE VOLVO OF SAN DIEGO PERSON WHO WENT ON THE TEST DRIVE WITH ME, ON JUNE 15TH, 2016. THIS IS AN ONGOING ISSUE WHICH I HAVE BEEN DESCRIBING TO VOLVO OF SAN DIEGO SINCE DECEMBER 2015. TO DATE, THEY HAVE REFUSED TO EVEN ACKNOWLEDGE THAT THERE IS A PROBLEM.

7/16/2016

MY 2012 S60 HAS LESS THAN 63K MILES AND IT IS BURNING OIL. I'VE NOT SEEN ANY LEAKS OR EXHAUST SMOKE, SO I ASSUMED ALL WAS WELL. DEALER SHIP ADVISED IT'S NORMAL FOR A VOLVO TO LOSS 1-2 QUARTS OF OIL BETWEEN OIL CHANGES. RECENTLY THE ENGINE FAILED WITH NO WARNING, AND WARRANTY IS OUT. CAN'T BELIEVE A 2012 VEH. WOULD HAVE SUCH ENGINE PROBLEMS AND VOLVO CUSTOMER SERVICE DOES NOT ACKNOWLEDGE THE PROBLEM.

9/22/2016

When I purchased the 2012 volvo S60 back in June we started to drive and it said low beam out and later found out that it was the drivers side low beam took it back and they tried a new headlight but didn't work but we found the problem it was the ballast to the hid bulb was bad changed it bam fixed 2 days later the light came back on and said low beam out but this time it was the passenger side took it back and they checked and said that it was the samething the low beam hid ballast so got that they changed it and bam fixed well left there and less than a week later the light comes back in saying low beam out and only its the same side again this time the passenger side, so my question and concern is I can't ve the only one having this issue with my headlights causing me to drive with high beams on which isn't safe so please get back to me with an answer I believe there is something faulty with these S60 r-design hid low beam headlights please help

12/8/2021

When I first bought this Volvo there was condensation in both of the headlights then took it for a test drive and I really liked it and when I got back the dealer said if I was to buy it he would take care of both headlights so I assumed that he did but I bought it and left and was driving and then a code came on in the car saying low beam out I was like oh [XXX] so took it back to them they had me go buy $120 light bulb and that wasn't the problem they did some working and testing and said that it was the low beam ballast so I bought 1 for the drivers side and that fixed that problem but then not even a week later the same light came on saying low beam out, took it back and they said that it was the same thing on opposite side on passenger side so they said order the part and we'll fix it I did that took it back to them and they said it was fixed not even a day later and the light was back on swing low beam out I'm thinking that there is an issue that has to deal with some kind of recall with these lights cause there is no way that they should break that easy or quick so please get back to me and let me know thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

1/21/2022

THIS IS THE SECOND OCCASION ON WHICH THIS DEFECT HAS APPEARED, THE PRIOR INCIDENT HAPPENING IN APPROXIMATELY MARCH 2012, AT A MILEAGE OF APPROXIMATELY 5000 MILES. I HAVE OWNED THE CAR FOR JUST UNDER SIX MONTHS. I LIVE IN A SOUTHEASTERN US STATE AND TRAVELLED TO MY SECOND HOME IN FLORIDA. THE CAR HAS BEEN PARKED IN FLORIDA FEWER THAN 20 TOTAL DAYS. ON BOTH OF THE LAST TWO OCCASIONS DURING WHICH THE VEHICLE WAS PARKED IN FLORIDA, AN ANIMAL WAS APPARENTLY ABLE TO CLIMB DEEP INTO THE UNDERBODY OF THE CAR AND CHEW ON WIRES CONTROLLING THE DYNAMIC TRACTION STABILITY CONTROL SYSTEM, THE ANTILOCK BRAKING SYSTEM, THE CRUISE CONTROL SYSTEM, AND THE VOLVO CITY SAFETY CRASH AVOIDANCE SYSTEM. ON BOTH OCCASIONS, THE INTERNAL CAR ALERT SYSTEM DETECTED THE PROBLEM, ALERTED ME, AND VOLVO AGREED TO COVER THE COST OF THE REPAIRS, THOUGH TODAY, ON THE SECOND OCCASION, VOLVO INDICATED THEY WILL NOT COVER THIS FORM OF DAMAGE IN THE FUTURE. I PROPOSED TO BOTH MY VOLVO DEALERSHIP AND TO THE NATIONAL VOLVO CUSTOMER CARE CENTER THAT AN APPROPRIATE FORM OF SHIELDING SHOULD BE ADDED TO COVER THE WIRES CONTROLLING THESE SYSTEMS TO PREVENT AN ANIMAL'S ACCESS TO THEM. TO THE BEST OF MY KNOWLEDGE, THIS SUGGESTION WAS IGNORED, AS NO SPECIAL SHIELDING WAS DESCRIBED/OFFERED, DESPITE THE CRITICAL NATURE OF THESE SYSTEMS. THIS PROBLEM HAS NEVER OCCURRED WITH EITHER OF THE OTHER TWO VEHICLES WHICH I REGULARLY TAKE TO THE SAME LOCATION, THUS, I BELIEVE THIS IS A DESIGN FLAW IN WHICH EITHER THE MATERIALS USED IN THESE WIRING SYSTEMS ARE PARTICULARLY ATTRACTIVE TO WHATEVER ANIMAL CHEWED THE WIRES (E.G. SOY-BASED WIRE COATING POLYMERS PERHAPS), OR MORE LIKELY, THE WIRES ARE NOT SUFFICIENTLY SHIELDED/JACKETED TO PREVENT SUCH DAMAGE. IN EACH CASE, SINCE THERE WAS NOT A NEARBY VOLVO DEALERSHIP, I DROVE MY VEHICLE BACK TO THE DEALERSHIP FROM WHICH I PURCHASED IT WITHOUT FUNCTIONAL SAFETY SYSTEMS.

6/21/2012

IN OCTOBER 2018. WHILE DRIVING MY 2012 VOLVO ( 88,000 MILES)THE CAR STARTED TO HESITATE IN TRAFFIC THEN IT STOP. I HAD JUST EXIT THE EXPRESS HIGHWAY ON TO A CITY STREET. THERE WAS NO SENSOR LIGHTS OR ENGINE CHECK LIGHT THAT CAME ON AT ALL. TRIED TO CRANK THE CAR BACK UP. THE CAR WOULD NOT START. SUDDENLY THE OIL LIGHT AND THE AIR BAG LIGHT CAME ON. A SEARS TECHNICAL CAME OUT TO JUMP START THE CAR THINKING IT WAS MY BATTERY TO TAKE CAR TO THERE SHOP. HE CHECK THE OIL BECAUSE THE LIGHT WAS ON. THE OIL WAS FINE NOT LOW. I HAD JUST HAD A OIL CHANGE SEPT 2018. THE CAR STILL WOULD NOT START. I HAD TO GET A TOW TO A SHOP FOR FOREIGN CARS. MY DIAGNOSIS ENGINE LOCKED UP. THE INJECTORS 5 AND 6 WAS WIDE OPEN (HYDRO LOCKING ) FUEL HAD BEEN LEAKING EVERYWHERE EVEN IN MY OIL. THE PRICE WAS $1400.00 TO REPAIR.

10/27/2018

TL* THE CONTACT OWNS A 2012 VOLVO S60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:19V849000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (CAPITAL VOLVO OF ALBANY 347 NEW KARNER RD, ALBANY, NY 12205 (518) 389-6500) WAS CONTACTED AND CONFIRMED THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED PARTS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

2/13/2020

The contact owns a 2012 Volvo S60. The contact stated that while driving approximately 10 MPH, the driver’s side rear door opened unintendedly without the driver touching the door handle. The contact pulled over to the side of the road and inspected the vehicle. Additionally, the contact stated that on several occasions when the seat belt tongue was inserted inside the buckle, the seat belt failed to latch properly. The contact stated that the latch plate latched securely after several attempts. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 150,000.

8/9/2023

WINDSHIELD SEPARATING FROM THE CAR AT THE TOP. POTENTIALLY HAZARDOUS FROM WATER RUNNING DOWN THE INSIDE OF THE WINDSHIELD THAT CAN NOT BE CLEARED EXCEPT BY HAND WHILE DRIVING. ALSO LIKELY TO CAUSE WATER DAMAGE TO THE INTERIOR OF THE CAR!

4/9/2021

The front windshield has a faulty gasket, I put sealant from Autozone but didn’t help. Water falls down the windshield causing skewed vision. I’m also afraid that there may be some type of short, which can cause damage either parked or driving.

6/30/2022

original windshield never replaced unglueing to the point where you can push the glass and have it move and minor seepage of water

2/21/2024

While driving or parked water is dripping down my window shield. This obstructs my view and distracts me from driving. It further distracts my driving if I have to wipe away the water which usually leads to smearing which causes further obstruction to my field of vision.

2/28/2024

TL* THE CONTACT OWNS A 2012 VOLVO S60 T5. THE CONTACT STATED THAT IN THE ATTEMPT TO TURN THE VEHICLE OFF AND TAKE THE KEY OUT OF THE IGNITION, THE VEHICLE REMAIN ON. THE DEALER NOR MANUFACTURER WERE CONTACTED IN REFERENCE TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS UNAVAILABLE.

7/13/2011

THE ACTIVE CRUISE CONTROL STOPS FOR NO REASON. THIS PROBLEM IS INTERMITTENT. ON A NUMBER OF OCCASIONS (~20 TIMES SINCE I PICKED UP THE CAR), THE CAR SLOWS DOWN AS THE TRAFFICS SLOWS DOWN. THE CAR IS ALMOST AT A STOP (5-10 MPH) AND THE EMERGENCY BRAKES COMES ON, THE CARS BRAKES HARD & STOPS AND THE PARKING BRAKE TURNS ON. THE ALERT "CRUISE CONTROL UNAVAILABLE" SHOW IN THE DISPLAY. THEREAFTER THE CRUISE WILL NOT ENGAGE. AFTER I SHUT OFF THE CAR AND RESTART IT, THE CRUISE AGAIN WORKS AGAIN. IN ADDITION TO NOT PERFORMING AS ADVERTISED, THIS REPRESENTS A SAFETY HAZARD. *TR

4/10/2012

THE ACTIVE CRUISE CONTROL STOPS FOR NO REASON. THIS PROBLEM IS INTERMITTENT. ON A NUMBER OF OCCASIONS (~20 TIMES SINCE I PICKED UP THE CAR), THE CAR SLOWS DOWN AS THE TRAFFICS SLOWS DOWN. THE CAR IS ALMOST AT A STOP (5-10 MPH) AND THE EMERGENCY BRAKES COMES ON, THE CARS BRAKES HARD & STOPS AND THE PARKING BRAKE TURNS ON. THE ALERT "CRUISE CONTROL UNAVAILABLE" SHOW IN THE DISPLAY. THEREAFTER THE CRUISE WILL NOT ENGAGE. AFTER I SHUT OFF THE CAR AND RESTART IT, THE CRUISE AGAIN WORKS AGAIN. IN ADDITION TO NOT PERFORMING AS ADVERTISED, THIS REPRESENTS A SAFETY HAZARD. *TR

4/10/2012

PLEASE, PLEASE BACK OFF ON YOUR HEAD REST REQUIREMENTS FOR SAFETY. PLEASE ALLOW THE CONSUMER TO CHOOSE THE POSITION OF THE HEAD REST. NOT ONLY HONDA, BUT FORD, GM, CHRYSLER, ALL MANUFACTURERS ARE CREATING VERY PAINFUL CAR SEATS SINCE 2009 DUE TO THIS AWFUL HEADREST REQUIREMENT. SEATBELTS ARE A LAW, BUT I CHOOSE TO WEAR THEM. MOTORCYCLE HELMETS ARE NO LONGER A LAW, BUT I CHOOSE TO WEAR THEM. NOW LET ME CHOOSE MY HEADREST POSITION. I THINK THESE NEW DESIGNS ARE GOING TO CAUSE FAR MORE INJURIES AND INSURANCE CLAIMS FROM PEOPLE HAVING THEIR HEADS COCKED FORWARD, IN A FORCED IMPROPER POSTURE. I HAD MIGRAINES DUE TO MY HEADREST BEFORE I RESOLVED THIS ISSUE IN MY CAR BY MAKING MODIFICATIONS. I SIT WITH PROPER POSTURE AND MY HEAD IS FORCED FORWARD. THE ONLY CHOICE I HAD WAS TO SIT IMPROPERLY IN ORDER TO TRY TO AVOID THE TERRIBLE DISCOMFORT THIS NEW LAW FORCES ON ME. PLEASE CHANGE THIS LAW. *TR

12/8/2012

THE CAR WAS PURCHASED NEW FROM AN AUTHORIZED VOLVO DEALER. AFTER LITTLE OVER 12K MILES, THERE IS SEVER PAINT DAMAGE ON THE ENTIRE SURFACE OF THE CAR. THE PAINT APPEARS TO BE BUBBLING FROM UNDERNEATH. REQUIRES $8609.66 TO REPAIR. VOLVO ONLY WARRANTY THE PAINT FOR 12K MILES BUT ADVERTISES THE CAR HAVING 48 MONTH 50K MILES WARRANTY. VOLVO STATES THAT THE CAR MUST BE DRIED EVERY TIME IT GETS WET (INCLUDING WIPING THE CAR DRY AFTER IT RAINS). THEY HAVE GIVEN ME THE FOLLOWING EXCUSES FOR WHY THE PAINT IS DAMAGED: 1) WATER (E.G. RAIN) 2) SPRINKLER WATER 3) ACID RAIN 4) PESTICIDES I HAVE OTHER CARS MUCH OLDER THAN THIS CAR WHICH DO NOT HAVE SIMILAR PAINT DAMAGE. *TR

1/19/2013

TL* THE CONTACT OWNS A 2012 VOLVO S60. THE CONTACT STATED THAT THE AIR CONDITIONER UNIT EMITTED AN ABNORMAL CHEMICAL SMELL THAT CAME THROUGH THE VENTS. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED DAILY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS STATED THAT MOLD WAS BUILT UP ON THE EVAPORATOR THAT WAS CONNECTED TO THE AIR CONDITIONER. THE SOFTWARE WAS UPGRADED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 41,000. UPDATED 08/19/14*LJ

7/15/2014

TL* THE CONTACT OWNS A 2012 VOLVO S60. WHILE DRIVING 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE STARTER WAS REPLACED, BUT THE FAILURE RECURRED WHILE STILL AT THE DEALER. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V592000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,740.

11/7/2016

2012 VOLVO S60. VIN: [XXX] . ON OR ABOUT 09/09/2019, THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC TO REPAIRER/REPLACE THE PASSENGER DOOR LATCH/LOCK, WHICH HAD FAILED. THIS FAILURE PREVENTED ALL LOCKING AND LATCHING SAFETY FEATURES TO OPERATE. THIS CAUSED THE DOOR TO NOT LATCH OR LOCK ALLOWING THE DOOR TO OPEN DURING ANY TURN. UPON ARRIVAL AT THE MECHANIC'S SHOP THE DRIVER'S DOOR LOCK/LATCH FAILED IN THE SAME WAY. UPON REMOVAL OF THE PART IT WAS FOUND TO BE A FORD PART, NOT A VOLVO PART. THE MECHANIC CONTACTED VOLVO AND WAS ADVISED THAT VOLVO WAS AWARE OF THE FAILURES BUT IT HAD NOT BEEN MADE PUBLIC AND NO RECALL WAS IN AFFECT. A COMPLAINT WAS MADE BY ME TO VOLVO CORPORATE AND WAS TOLD TO TAKE THE VEHICLE TO A VOLVO DEALERSHIP. ALL INSTRUCTIONS WERE FOLLOWED. A VIDEO WAS MADE BY ME WITH MY 15 YEAR OLD DAUGHTER USING THE CAMERA IN A PARKING LOT. THIS VIDEO ILLUSTRATES THE UNSAFE DOOR LOCK/LATCH AND IT'S EXTREME DANGER TO THE PUBLIC AT LARGE, INCLUDING ANY PERSON THAT OWNS THIS MAKE AND MODEL OF VEHICLE. UPON THE LATCH/LOCK FAILURE, THE DOOR(S) ARE ALLOWED TO OPEN FREELY WHILE THE VEHICLE IS IN MOTION AND THE AUTO AND MANUAL ELECTRIC LOCKS WILL NOT ENGAGE. THIS COULD CAUSE AN EJECTION OF THE VEHICLE'S DRIVER OR OCCUPANTS DURING EVEN A SLIGHT TURN. IN THE EVENT OF A COLLISION THIS WOULD MOST LIKELY CAUSE THE EJECTION OF THE VEHICLE'S DRIVER AND OR OCCUPANTS. IF THE DOOR OPENS WHILE IN MOTION THE DOOR COULD STRIKE ANOTHER VEHICLE OR PEDESTRIAN CAUSING SERIOUS INJURY OR DEATH. THIS DOOR LATCH/LOCK SHOULD BE RECALLED ON ALL VOLVO'S OF THIS YEAR AND MODEL FOR THE SAFETY OF THE GENERAL PUBLIC AND REPLACED WITH AN AUTHORIZED VOLVO PART THAT IS CERTIFIED AS SAFE. THE REAR DRIVER'S SIDE AND PASSENGER DOOR LATCHES/LOCKS HAVE NOT BEEN EVALUATED AT THIS TIME. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

9/18/2019

TL* THE CONTACT OWNS A 2012 VOLVO S60. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO THE VOLVO STORE LOCATED AT 1051 WEST WEBSTER AVE, WINTER PARK, FL 32789, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE NHTSA CAMPAIGN NUMBER: 11V303000 (FUEL SYSTEM, GASOLINE) WAS REFERENCED HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.

7/20/2020

WINDSHIELD SEPARATING FROM THE CAR AT THE TOP. POTENTIALLY HAZARDOUS FROM WATER RUNNING DOWN THE INSIDE OF THE WINDSHIELD THAT CAN NOT BE CLEARED EXCEPT BY HAND WHILE DRIVING. ALSO LIKELY TO CAUSE WATER DAMAGE TO THE INTERIOR OF THE CAR!

4/9/2021

Volvo arrived at the hiking trailhead parking lot at approximately 10 miles an hour, slowed down more to select parking space then turn right into space in front of a cement outhouse. Space had a cement parking block. As the car was about to come to a complete stop in the space, it suddenly accelerated on its own as if the accelerator was press all the way overcoming the cement block and crashing into the outhouse. Both driver and passenger airbags were deployed. The driver never took the foot off the brake when the car accelerated. The automated braking system never deployed. Prior to the accident, the low battery warning light was on but the battery was checked out by a professional to be fully charged. We walk away from the accident bruised with back and chest pains from the seat belt but considered ourselves lucky. Had we not parked with a cement outhouse five feet in front of us two spaces over, we would have accelerated into an open field and into a forest of trees.

6/30/2021

The contact owns a 2012 Volvo S60. The contact stated that while driving at an undisclosed speed, she smelled a burning odor in the interior of the vehicle, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. After a visual inspection of the engine compartment, the contact became aware that the engine was without oil; however, the low oil warning light was not illuminated. The check engine warning light was illuminated. The vehicle was not taken to the dealer nor an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V592000 (Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 137,000.

2/7/2024

At temperatures around 90* and higher the rear camera flickers and is unusable. This happens without any warning and when vehicle attempting to reverse.

8/14/2024

At temperatures around 90* and higher the rear camera flickers and is unusable. This happens without any warning and when vehicle attempting to reverse.

8/14/2024