2017 Volkswagen Touareg Owner Complaints

WATER WAS FOUND IN THE AIR FILTER AND ENGINE. SERVICE ADVISER STATED THAT THE VEHICLE WAS IN WATER. I REPLIED THAT THE VEHICLE HAS BE DRIVEN IN HEAVY RAIN AND SITS OUTSIDE IN THE WEATHER. ACCORDING TO THE SERVICE ADVISER THE ENGINE NEED TO BE REPLACED. I HAVE RESEARCHED ONLINE AND FOUND SEVERAL MORE SIMILAR SITUATIONS. THIS SITUATION HAS CAUSED THE ENGINE TO SEIZE AND SHUT DOWN.

5/23/2018

THE TOUAREG HAS A DESIGN FLAW THAT HAVE THE ENGINE AIR INTAKE UNDER NEATH THE FRONT HEADLIGHT, WHICH, UNDER HEAVY RAIN, WILL LET WATER FLOW THOUGH TO THE INTAKE PIPE AND GET INTO THE ENGINE. I HAVE PERSONALLY VALIDATED THIS AS MY AIR FILTER GETS SOAKING WET AFTER A HEAVY RAIN. THERE HAVE ALSO BEEN NUMEROUS BREAK-DOWN-IN-THE-ROAD REPORTS TO VOLKSWAGEN BUT THE MANUFACTURER HAS YET TO TAKE ANY ACTION.

6/26/2018

AFTER A RAINY NIGHT, GOT INTO MY CAR THE NEXT MORNING HEARD A WEIRD NOISE WHILE PULLING OUT OF DRIVEWAY, DROVE DOWN THE STREET AND CAR STARTING BUCKING, WHITE SMOKE COMING OUT BACK AND LOST CONTROL OF THE CAR...NO POWER STEERING, NO BRAKES CAR DIED. THIS IS THE SECOND TIME THIS HAPPENED TO ME, IT HAPPEN 9 MONTHS PRIOR. HAD ROADSIDE SERVICE PICK UP CAR AND BRING TO SERVICE. CALLED SERVICE THE NEXT MORNING AND WAS ACCUSED OF DRIVING MY CAR THROUGH WATER AND THE CAR FILTERS GOT WET AND POSSIBLE WATER NOW IN THE ENGINE. VW WOULD NOT BE RESPONSIBLE! I NEVER DROVE IN STANDING WATER, THIS HAPPENED AFTER A RAINY NIGHT OF MY CAR SITTING ON MY FLAT DRIVEWAY. THERE IS SOMETHING WRONG WITH THIS CAR AND IS COMPLETELY UNSAFE TO DRIVE AFTER RAIN OR IN THE RAIN.

7/24/2018

WITH FAMILY IN VEHICLE THE CAR LOST POWER AND STALLED DURING A RAIN STORM. CAR WAS NOT ABLE TO RESTART AND WAS ON SIDE OF ROAD FOR LENGTH OF TIME AFTER ATTEMPTING TO RESTART. CAR RESTARTED AND THE IDLE WAS ROUGH AND KEPT HESITATING WAS NOT ABLE TO GET VEHICLE ABOVE 15 MPH. VEHICLE WAS TOWED TO LOCAL DEALER COULD NOT IDENTIFY PROBLEM ADDED F FUEL ADDITIVE. UPON DRIVING HOME PROBLEM OCCURRED AGAIN LOSING POWER WHILE IN MOTION AND DRIVING ABOVE 30 MPH VEHICLE STALLED AND LOSS OF POWER CAUSING AN UNSAFE SITUATION. I RETURNED TO THE VW DEALER AND THEY BROUGHT IT BACK INTO THE SHOP WHERE THEY VERIFIED THE ISSUE. THEY CONTACTED ME TODAY EXPLAINING THERE WAS WATER IN THE SEALED INTAKE THAT CAUSED THE ENGINE TO STALL. THEY WILL BE PERFORMING TESTS FOR ENGINE DAMAGE AND VERIFY SEVERITY OF ISSUE. UPON INVESTIGATION I HAVE FOUND SIMILAR DESIGN FLAWS IN THE 2017 VW TOUAREG AS REPORTS AND CLAIMS HAVE BEEN MADE. THEIR IS ALSO A RECALL FOR THIS PROBLEM IN VW CHINA. HAVING A VEHICLE STALL IN THE RAIN DUE TO AN ISSUE WITH WATER ENTERING THE AIR BOX IS TRULY DANGEROUS AND A SAFETY CONCERN FOR MY WELL BEING AND FAMILY.

7/23/2019

MY CAR SINCE I BOUGHT IT AND IT HAS A VISIBLE SHAKING IN THE STEERING WHEEL, THERE WERE MULTIPLE ATTEMPTS TO FIX THE PROBLEM AND IT JUST KEEPS COMING BACK. EVENTUALLY VW CUSTOMER SERVICE IS SAYING THAT IT IS A NORMAL CHARACTERISTIC OF THE CAR. I RESEARCHED THIS ONLINE AND I AM NOT THE ONLY AFFECTED PERSON, THERE ARE EVEN VIDEOS PUBLISHED TO SHOW THE PROBLEM , AND VW IS TRYING TO AVOID ADMITTING IT IS A DEFECT. THEY EVEN WANTED ME TO TRY ANOTHER CAR ON THE LOT WHICH HAD A SIM LAB PROBLEM AND THE SHOP FOREMAN AT IDE VW SAID HE HASN'T SEEN THIS PROBLEM BEFORE AND HE IS SURPRISED AND THE CAR SHOULD NOT HAVE THAT PROBLEM.

5/9/2018

MY CAR SINCE I BOUGHT IT AND IT HAS A VISIBLE SHAKING IN THE STEERING WHEEL, THERE WERE MULTIPLE ATTEMPTS TO FIX THE PROBLEM AND IT JUST KEEPS COMING BACK. EVENTUALLY VW CUSTOMER SERVICE IS SAYING THAT IT IS A NORMAL CHARACTERISTIC OF THE CAR. I RESEARCHED THIS ONLINE AND I AM NOT THE ONLY AFFECTED PERSON, THERE ARE EVEN VIDEOS PUBLISHED TO SHOW THE PROBLEM , AND VW IS TRYING TO AVOID ADMITTING IT IS A DEFECT. THEY EVEN WANTED ME TO TRY ANOTHER CAR ON THE LOT WHICH HAD A SIM LAB PROBLEM AND THE SHOP FOREMAN AT IDE VW SAID HE HASN'T SEEN THIS PROBLEM BEFORE AND HE IS SURPRISED AND THE CAR SHOULD NOT HAVE THAT PROBLEM.

5/9/2018

MY CAR SINCE I BOUGHT IT AND IT HAS A VISIBLE SHAKING IN THE STEERING WHEEL, THERE WERE MULTIPLE ATTEMPTS TO FIX THE PROBLEM AND IT JUST KEEPS COMING BACK. EVENTUALLY VW CUSTOMER SERVICE IS SAYING THAT IT IS A NORMAL CHARACTERISTIC OF THE CAR. I RESEARCHED THIS ONLINE AND I AM NOT THE ONLY AFFECTED PERSON, THERE ARE EVEN VIDEOS PUBLISHED TO SHOW THE PROBLEM , AND VW IS TRYING TO AVOID ADMITTING IT IS A DEFECT. THEY EVEN WANTED ME TO TRY ANOTHER CAR ON THE LOT WHICH HAD A SIM LAB PROBLEM AND THE SHOP FOREMAN AT IDE VW SAID HE HASN'T SEEN THIS PROBLEM BEFORE AND HE IS SURPRISED AND THE CAR SHOULD NOT HAVE THAT PROBLEM.

5/9/2018

AFTER A RAINY NIGHT, GOT INTO MY CAR THE NEXT MORNING HEARD A WEIRD NOISE WHILE PULLING OUT OF DRIVEWAY, DROVE DOWN THE STREET AND CAR STARTING BUCKING, WHITE SMOKE COMING OUT BACK AND LOST CONTROL OF THE CAR...NO POWER STEERING, NO BRAKES CAR DIED. THIS IS THE SECOND TIME THIS HAPPENED TO ME, IT HAPPEN 9 MONTHS PRIOR. HAD ROADSIDE SERVICE PICK UP CAR AND BRING TO SERVICE. CALLED SERVICE THE NEXT MORNING AND WAS ACCUSED OF DRIVING MY CAR THROUGH WATER AND THE CAR FILTERS GOT WET AND POSSIBLE WATER NOW IN THE ENGINE. VW WOULD NOT BE RESPONSIBLE! I NEVER DROVE IN STANDING WATER, THIS HAPPENED AFTER A RAINY NIGHT OF MY CAR SITTING ON MY FLAT DRIVEWAY. THERE IS SOMETHING WRONG WITH THIS CAR AND IS COMPLETELY UNSAFE TO DRIVE AFTER RAIN OR IN THE RAIN.

7/24/2018

While driving the power train was seriously impacted, it is no longer operational and available for inspection at the dealer now. This is absolutely a safety risk as there was power loss and inconsistency which could have been very dangerous depending on the level of control required by the traffic conditions. The dealer has diagnosed and insurance is scheduled to inspect. the manufacturer has been requested by us to do a root cause but no response from them - this is apparently a known issue (class action lawsuit) that has not been official recognized as a recall. a transmission warning came on prior to the failure.

8/19/2021

Power seat reclining function on passenger and driver side. Due to the top of the adjustment lever being positioned too close to the top of the set cushion, if you sit on the edge of the seat, the seat back will continue to recline until you get up if you notice it or it hits the back seat bottom cushion. if there is a child in the back seat it could cause injury. My daughter almost had her legs crushed when my mom delayed exiting the vehicle with the passenger door open and sitting partially on the seat. She did not even notice the seat reclining until it hit my daughters knees.

9/2/2022

When coming to a stop with the AutoHold activated, sometimes it comes to an abrupt stop instead of a smooth stop. Also when you have Autohold engaged, when you come to a stop and put the car in park, disconnect the seatbelt the parking brake engages(expected), however when you turn the car off (after you've already removed your foot from the break pedal) it slightly releases and reengages the brake causing a slight movement of the vehicle.

9/2/2022

While using Adaptive Cruise Control, vehicle intermittently displays "ACC not available" cruise control completely disengages and does not allow for traditional cruise control functions. Typically ACC begins to function again after about 5 mins or by powering off and powering on vehicle. Vehicle has never been in an accident. All incidents occur in Southern California. Situation when it disengages can pose safety risk to due sudden loss of propulsion while keeping up with traffic, especially frightening when driving at an incline, i.e. Grapevine. Message is intermittent and can turn on 10 minutes into a drive or two hours into a drive. Unable to show dealer message. No advanced notice of ACC failing or issue with vehicle. Vehicle has had all maintenance done with dealer. No modifications to any component.

1/30/2023

While using Adaptive Cruise Control, vehicle intermittently displays "ACC not available" cruise control completely disengages and does not allow for traditional cruise control functions. Typically ACC begins to function again after about 5 mins or by powering off and powering on vehicle. Vehicle has never been in an accident. All incidents occur in Southern California. Situation when it disengages can pose safety risk to due sudden loss of propulsion while keeping up with traffic, especially frightening when driving at an incline, i.e. Grapevine. Message is intermittent and can turn on 10 minutes into a drive or two hours into a drive. Unable to show dealer message. No advanced notice of ACC failing or issue with vehicle. Vehicle has had all maintenance done with dealer. No modifications to any component.

1/30/2023