2014 Volkswagen Jetta SportWagen Owner Complaints

BROKEN REAR PASSENGER COIL SPRING. UNKNOWN CAUSE OR TIME OF FAILURE.

5/3/2019

FRONT AND REAR COIL SPRINGS FRACTURED. VEHICLE WAS STATIONARY IN DRIVEWAY, WHEN DRIVING ONTO ROAD, NOTICED LOUD GRINDING AND IMMEDIATELY STOPPED. VEHICLE TOWED TO VW COLONIAL WESTBOROUGH, MA. OTHER VW MODELS FROM 2015 HAVE HAD COIL FAILURES AND RECALL.

7/7/2020

VOLKSWAGEN TDI HIGH PRESSURE FUEL PUMP FAILED, CAUSING CAR TO SUDDENLY STALL IN LEFT LANE OF LOCAL HIGHWAY RT-198 IN BURTONSVILLE, MD. I WAS IN MOTION IN TRAFFIC STALLED AS I WAS COMING THROUGH INTERSECTION AT RT-198 AND RT-29.

3/2/2016

I FILLED THE FUEL TANK, WHICH WAS NOT QUITE EMPTY, WITH DIESEL ON 11/21. ON 11/25, AFTER DRIVING A COUPLE HUNDRED MILES AND MULTIPLE TRIPS, IT WOULD NOT START FOR MANY TRIES ONCE IT WAS SHUT OFF, EVEN WITH ENGINE HOT. FAR FROM HOME, I WAS AFRAID TO SHUT IT OFF. THE TEMPERATURE WAS NEAR FREEZING, TANK A LITTLE MORE THAN HALF. I GOT IT STARTED THREE MORE TIMES AFTER THIS AND DROVE ANOTHER 150 MI. WITHOUT ISSUES, AND IT HAS NOT STALLED. THE CAR HAS NEVER BEEN MISFUELED. ON 11/28, STARTED IT WITH 3 10-15 SECOND TRIES AND TOOK IT TO THE DEALER. DEALER COULD NEVER GET IT STARTED, CLAIMED TO SEE METAL PARTICLES IN FILTER AND TOOK FUEL SAMPLE FOR TESTING. SERVICE MGR MADE COMMENTS ABOUT NOT NEEDING TO BLEED FUEL SYSTEM, LIKE WHEN THEY TOOK A SAMPLE FUEL. DEALER COULD HAVE CAUSED (MORE) DAMAGE TO HPFP BY LETTING AIR IN. DEALER HAS NOT SEEN SIMILAR SYMPTOMS IN OTHER TDI. HIGH PRESSURE FUEL PUMP (HPFP) FAILURE SUSPECTED (ALL REPLACED IN APRIL), VW BLAMES POOR FUEL BUT LAB REPORT SAYS "OBSERVED FREE WATER" AND DID NOT ACTUALLY MEASURE IT. LAB ESTIMATED 0.5%VOL VS REQUIRED ULSD SPEC OF 0.05% VOL. CAR WILL NOT START (BUT HAS STARTED A FEW TIMES AFTER MANY TRIES AND THEN RUNS VERY WELL). DEALER ASSUMES IT'S FUEL RELATED BUT OBD CODE IS P2002(DPF PRESSURE) SO DEALER INCLUDED THAT IN THE $13K ESTIMATE. VW CONSUMER CARE INDICATED THAT REGARDLESS OF REPLACING THE FUEL SYSTEM OR FUEL, UNLESS I HAVE A COMPLETELY DIFFERENT OBD CODE, THEY MAY USE THE FUEL TEST FAILURE TO DENY ANY REPAIR OF ANY TYPE IN THE FUTURE. CAR MUST DRIVE UNDER ITS OWN POWER FOR TDI EMISSIONS BUYBACK, BUT THEY SAY THIS CONDITION IS NOT ACCEPTABLE. I AM LEFT TO PAY FOR THE REPAIRS, WITH NO KNOWN RESOLUTION, MYSELF. I AM AFRAID TO DRIVE IT (OR THAT THE DEALER CRIPPLED IT) WHEN/IF I DO GET IT RUNNING. *TR

12/14/2016

EPC WARNING LIGHT APPEARS AND SLOWS CAR DOWN FROM 65 TO 15 MILES PER HOUR ON FREEWAY WITHIN 15 SECONDS, EXTREMELY DANGEROUS SITUATION AND EVEN HAD SOMEONE SHATTER MY WINDOW WITH A SCREWDRIVER FOR ALMOST CAUSING ACCIDENT

7/22/2018

THE VEHICLE HAS A HARD TIME ON STARTUP WHEN STATIONARY (WHEN THE TEMPERATURE FLUCTUATES FROM FREEZING TO THAWING), SOMETIMES TAKING THREE TO FOUR TIMES FOR IT TO CRANK OVER. ONCE IT CRANKS OVER IT WILL VIBRATE AND SHAKE LIKE IT IS GOING TO STALL. IT WILL ALSO SHAKE AND ACT LIKE IT'S GOING TO STALL AFTER IN MOTION FOR THE FIRST MINUTE. TOOK TO THE DEALERSHIP, SAID IT WAS AN OLD BATTERY. REPLACED BATTERY, THE ISSUE IS INTERMITTENT (AGAIN WHEN THE TEMPERATURE FLUCTUATES). READ ONLINE THAT IT COULD BE A TDI INTERCOOLER DESIGN FLAW. THE DEALERSHIP WILL NOT COVER UNLESS THEY EXPERIENCE THE PROBLEM. THIS ISSUE SAYS IT CAN CAUSE ENGINE FAILURE. LOOKING TO TAKE IT TO AN INDEPENDENT VW TDI SHOP TO SEE IF THEY CAN DIAGNOSE THE PROBLEM AND GET A SECOND OPINION. HOPEFULLY, THIS DOESN'T HAVE ANYTHING TO DO WITH THE FUEL PUMP.

3/2/2020

WHEN I STARTED THE CAR THE HVAC BLOWER MOTOR WOULD NOT WORK. THE DEALER FOUND THAT THE MOTOR HAD SHORTED OUT AND INSTEAD OF BLOWING THE FUSE AND DEACTIVATING THE BLOWER MOTOR AND MOTOR CIRCUIT, THE BLOWER FUSE MELTED, THE FUSE BOX MELTED, AND THE CONNECTOR WAS ALSO MELTED. THIS CAR IS PRIMARILY USED FOR SHORT TRIPS AND WAS TAKEN TO THE DEALER SHORTLY AFTER THE MOTOR STOPPED WORKING, IF I HAD BEEN ON A LONG TRIP OR IGNORED THE PROBLEM I BELIEVE THIS SHORT CIRCUIT WOULD HAVE RESULTED IN A FIRE UNDER MY DASHBOARD. WHY DIDN'T THE FUSE BLOW AND WHAT'S THE POINT OF HAVING A FUSE IN THE CIRCUIT IF A SHORTED MOTOR CAUSES THE FUSE BOX AND FUSE TO MELT, AND NOT BLOW THE FUSE AND ISOLATE THE SHORTED CIRCUIT? THIS DESIGN IS A DISASTER WAITING TO HAPPEN. I DID NOT NOTICE ANY SMOKE OR SMELL OF MELTING PLASTIC BEFORE THE MOTOR STOPPED WORKING. I'VE ATTACHED THE REPAIR WORK ORDER, THE REPAIR WAS COMPLETED UNDER NEW CAR WARRANTY AT NO COST TO ME.

8/4/2016

Wipers stopped working replaced motor and still nothing. I have spoken to other VW owners and they have stated they have had the same problem.

1/29/2023

CAR IS STUTTERING AND HAS STALLED 3 TIMES IN THE LAST MONTH, TWO OF WHICH I WAS DRIVING, THE OTHER, WHILE STOPPED AT A LIGHT. BROUGHT IT TO GET A DIAGNOSTIC AFTER THE FIRST TIME IT STALLED, WHICH WAS ON THE HIGHWAY, THE ALTERNATOR WAS SHOWING LOW VOLTAGE. BROUGHT IT TO THE SHOP, SHOWED NOTHING, ALTERNATOR WAS FINE. IT STALLED AGAIN WHILE DRIVING IN TOWN THE SECOND TIME. THE EPC FLASHED 3 TIMES AND THE CHECK ENGINE LIGHT CAME ON A FEW DAYS AGO. DID A DIAGNOSTIC, THE CAM SHAFT SENSORY CODE CAME UP. BROUGHT IT TO THE SHOP, A COMPLETELY DIFFERENT CODE CAME UP AS WELL AS THE CAM SHAFT CODE. THEY REST IT, HOOKED IT UP AGAIN AND NO CODES SHOWED UP AND THE CHECK ENGINE LIGHT WENT OFF. THAT WAS TWO DAYS AGO, IT STALLED AGAIN THIS MORNING WHILE SITTING AT A LIGHT, NO WARNING LIGHTS CAME ON.

9/17/2018

WHEN WE MOVE THE SHIFTER TO D AND YOU ARE DRIVING THE D FLASHES, SOMETIMES IT STOPS WHEN THE BRAKES ARE APPLIED AND SOMETIMES IT FLASHES

11/24/2019

THE CAR WAS IN A SEVERE FRONT END COLLISION THAT TOTALED THE CAR. THE WRECK RESULTED IN MULTIPLE INJURIES FOR BOTH OCCUPANTS. BOTH WERE TRANSPORTED BY AMBULANCE. THE CAR WAS MOVING ON A COUNTRY ROAD WHEN A COMBINE WITH NO LIGHTS CAME OUT IN FRONT OF THEM. THE VEHICLE STRUCK THE COMBINE. ZERO AIRBAGS WERE DEPLOYED IN THIS CRASH.

11/16/2020

74K MILES . CAR WAS PARKED FOR SEVERAL HOURS, THEN STARTED THE CAR & AIR BAG LIGHT , TRACTION AND STABILITY WARNING LIGHTS WERE ON. NOTICED ALL STEERING WHEEL CONTROLS DID NOT WORK. HORN AND MEDIA CONTROLS. AFTER DRIVING THE CAR A CLICKING NOISE STARTED COMING FROM THE STEERING WHEEL WHEN TURNING. *CALLED VOLKSWAGEN USA AND THEY SAID IT IS NOT A RECALL ON MY CAR LOOKED UP THAT IT IS COMMON PROBLEM FOR MY CAR AND THE WAS A RECALL FOR THE SAME CAR AN SIMILAR MODELS.

1/17/2021

VOLKSWAGEN TDI HIGH PRESSURE FUEL PUMP FAILED, CAUSING CAR TO SUDDENLY STALL IN LEFT LANE OF LOCAL HIGHWAY RT-198 IN BURTONSVILLE, MD. I WAS IN MOTION IN TRAFFIC STALLED AS I WAS COMING THROUGH INTERSECTION AT RT-198 AND RT-29.

3/2/2016

We were stopped at a light and the car would not go when it turned green. The engine would rev with pedal application as though the car was in neutral but no gear change (D, R, return to P and try D again) would induce the car to move. There was no check engine but a tiny flashing wrench in the corner of the display. In desperation we turned the ignition completely off, removed the key and restarted the car, and the error and flashing wrench disappeared and the car started and behaved normally. Unfortunately, the complete disconnect/stuck in neutral behavior happened again 5 minutes later on a high-speed 4 lane highway. We were cruising at full speed and the wheels abruptly lost power even though the engine was still going. There was no limp mode or power of any kind, we managed to coast to the shoulder by residual momentum, but if we hadn't been fortunate to be in the extreme right lane a deadly accident would have been extremely likely. The freeway incident showed the "check engine" light as well as the flashing wrench. The car was completely disabled and had to be towed. The dealership was not helpful or informative but wanted to replace the transmission.

10/24/2022

I FILLED THE FUEL TANK, WHICH WAS NOT QUITE EMPTY, WITH DIESEL ON 11/21. ON 11/25, AFTER DRIVING A COUPLE HUNDRED MILES AND MULTIPLE TRIPS, IT WOULD NOT START FOR MANY TRIES ONCE IT WAS SHUT OFF, EVEN WITH ENGINE HOT. FAR FROM HOME, I WAS AFRAID TO SHUT IT OFF. THE TEMPERATURE WAS NEAR FREEZING, TANK A LITTLE MORE THAN HALF. I GOT IT STARTED THREE MORE TIMES AFTER THIS AND DROVE ANOTHER 150 MI. WITHOUT ISSUES, AND IT HAS NOT STALLED. THE CAR HAS NEVER BEEN MISFUELED. ON 11/28, STARTED IT WITH 3 10-15 SECOND TRIES AND TOOK IT TO THE DEALER. DEALER COULD NEVER GET IT STARTED, CLAIMED TO SEE METAL PARTICLES IN FILTER AND TOOK FUEL SAMPLE FOR TESTING. SERVICE MGR MADE COMMENTS ABOUT NOT NEEDING TO BLEED FUEL SYSTEM, LIKE WHEN THEY TOOK A SAMPLE FUEL. DEALER COULD HAVE CAUSED (MORE) DAMAGE TO HPFP BY LETTING AIR IN. DEALER HAS NOT SEEN SIMILAR SYMPTOMS IN OTHER TDI. HIGH PRESSURE FUEL PUMP (HPFP) FAILURE SUSPECTED (ALL REPLACED IN APRIL), VW BLAMES POOR FUEL BUT LAB REPORT SAYS "OBSERVED FREE WATER" AND DID NOT ACTUALLY MEASURE IT. LAB ESTIMATED 0.5%VOL VS REQUIRED ULSD SPEC OF 0.05% VOL. CAR WILL NOT START (BUT HAS STARTED A FEW TIMES AFTER MANY TRIES AND THEN RUNS VERY WELL). DEALER ASSUMES IT'S FUEL RELATED BUT OBD CODE IS P2002(DPF PRESSURE) SO DEALER INCLUDED THAT IN THE $13K ESTIMATE. VW CONSUMER CARE INDICATED THAT REGARDLESS OF REPLACING THE FUEL SYSTEM OR FUEL, UNLESS I HAVE A COMPLETELY DIFFERENT OBD CODE, THEY MAY USE THE FUEL TEST FAILURE TO DENY ANY REPAIR OF ANY TYPE IN THE FUTURE. CAR MUST DRIVE UNDER ITS OWN POWER FOR TDI EMISSIONS BUYBACK, BUT THEY SAY THIS CONDITION IS NOT ACCEPTABLE. I AM LEFT TO PAY FOR THE REPAIRS, WITH NO KNOWN RESOLUTION, MYSELF. I AM AFRAID TO DRIVE IT (OR THAT THE DEALER CRIPPLED IT) WHEN/IF I DO GET IT RUNNING. *TR

12/14/2016

The contact owns a 2014 Volkswagen Jetta Sportwagen. The contact stated while driving 55 MPH, the vehicle stalled with the glow plug warning light illuminated on the instrument panel. The contact was able to coast the vehicle off to the side of the roadway after nearly being crashed into by a semi-truck. Due to the failure, the contact had the vehicle towed to his residence; and upon inspection, he discovered that the high-pressure fuel pump had failed and released metal shavings into the fuel filter. The dealer was notified of the failure and provided an estimate for the repair. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was 125,733.

8/4/2022

EPC WARNING LIGHT APPEARS AND SLOWS CAR DOWN FROM 65 TO 15 MILES PER HOUR ON FREEWAY WITHIN 15 SECONDS, EXTREMELY DANGEROUS SITUATION AND EVEN HAD SOMEONE SHATTER MY WINDOW WITH A SCREWDRIVER FOR ALMOST CAUSING ACCIDENT

7/22/2018

TURBO FAILED WITHOUT WARNING ON THE HIGHWAY AND I WAS UNABLE TO MAINTAIN THE SPEED LIMIT. THIS OCCURRED IN A VEHICLE THAT HAD THE TDI EMISSIONS MODIFICATION. THE PROBLEM OCCURRED A SECOND TIME AFTER A WARRANTY REPAIR AT VIC BAILEY VOLKSWAGEN AND APPEARS TO BE AN ONGOING PROBLEM THAT IS RELATED TO THE EMISSIONS MODIFICATION. THE FIRST FAILURE OCCURRED APPROXIMATELY 20,000 MILES AFTER THE EMISSIONS MODIFICATION, AND ONLY 1300 MILES AFTER THE PREVIOUS FAILURE AND REPLACEMENT OF THE TURBO.

8/12/2020

74K MILES . CAR WAS PARKED FOR SEVERAL HOURS, THEN STARTED THE CAR & AIR BAG LIGHT , TRACTION AND STABILITY WARNING LIGHTS WERE ON. NOTICED ALL STEERING WHEEL CONTROLS DID NOT WORK. HORN AND MEDIA CONTROLS. AFTER DRIVING THE CAR A CLICKING NOISE STARTED COMING FROM THE STEERING WHEEL WHEN TURNING. *CALLED VOLKSWAGEN USA AND THEY SAID IT IS NOT A RECALL ON MY CAR LOOKED UP THAT IT IS COMMON PROBLEM FOR MY CAR AND THE WAS A RECALL FOR THE SAME CAR AN SIMILAR MODELS.

1/17/2021

While driving on a major highway at approximately 65 mph, my car completely shut off. The steering wheel froze, all the lights on the dashboard started blinking and the car's engine completely shut down. The wheel locked as I was able to steer to the median. I got out of the car and another car behind me immediately crashed into my stopped car, totaling it.

9/22/2023

74K MILES . CAR WAS PARKED FOR SEVERAL HOURS, THEN STARTED THE CAR & AIR BAG LIGHT , TRACTION AND STABILITY WARNING LIGHTS WERE ON. NOTICED ALL STEERING WHEEL CONTROLS DID NOT WORK. HORN AND MEDIA CONTROLS. AFTER DRIVING THE CAR A CLICKING NOISE STARTED COMING FROM THE STEERING WHEEL WHEN TURNING. *CALLED VOLKSWAGEN USA AND THEY SAID IT IS NOT A RECALL ON MY CAR LOOKED UP THAT IT IS COMMON PROBLEM FOR MY CAR AND THE WAS A RECALL FOR THE SAME CAR AN SIMILAR MODELS.

1/17/2021

PANARAMIC ROOF TOP LEAKING. THIS VIN ISN'T COVERED BY THE RECALL THAT IS OUT BUT IT IS AFFECTED BY THE SAME ISSUES AS THE RECALL FOR 2015 AND UP MODELS. PANARAMIC ROOF TOP LEAKS IN DRAIN TUBES CAUSING SAFETY CONCERNS DUE TO FOG AND DAMAGE TO AIRBAG UNIT VEHICLE STATIONARY. I HAVE ATTACHED THE RECALL FOR THE OTHER MODEL BUT MY CAR IS AFFECTED EXACTLY THE SAME AND SHOULD BE COVERED BY THE RECALL AS WELL.

2/12/2021

Horn stopped working. Then started again and stopped again over period of few days. Currently working.

10/15/2021

Wipers stopped working replaced motor and still nothing. I have spoken to other VW owners and they have stated they have had the same problem.

1/29/2023

The contact owned a 2014 Volkswagen Jetta TDI equipped with four Continental Tires: Tire Line: Extreme Contact DW6 Plus; Tire Size: 245/45/R19, and DOT Numbers: N/A. The contact stated that while driving at 75 MPH and traveling around a curve, the passenger side rear tire tread separated, he lost control of the vehicle, and he crashed into a guardrail. The contact sustained injuries to his back, but medical attention was not provided. The side curtain air bags were deployed. There was no reported fire. A police report was filed. The vehicle was towed to a tow lot. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was deemed totaled by the insurance company. The contact stated that the failure was similar to NHTSA Campaign Number: 21T001000 (Tires). The manufacturer was not notified of the failure. The failure mileage was approximately 110,000. The tire mileage was 5,000. 

6/25/2024