2012 Volkswagen GTI Owner Complaints

VEHICLE IS A MANUAL 6 SPEED. TWO INCIDENTS - FIRST, THE CAR WOULDN'T ENGAGE INTO REVERSE FROM A STOP UNTIL THE VEHICLE IGNITION WAS TURNED OFF AND ON SEVERAL TIMES. CAR OPERATED NORMALLY FOR ABOUT 2 WEEKS. SECOND INCIDENT, CAR WOULDN'T ENGAGE INTO ANY GEAR WHILE MOVING 10-15 MPH UPHILL WHILE IN FIRST GEAR. DURING LOSS OF POWER TRAIN, THE ENGINE REVVED IN THE 4000-5000 RPM RANGE, SMOKE WAS VISIBLY COMING OUT OF THE ENGINE BAY AND THERE WAS COMPLETE LOSS OF BRAKES, INCLUDING THE EMERGENCY BRAKE. THE VEHICLE STARTED TO ROLL BACKWARD DOWNHILL AND WAS STOPPED BY TURNING THE VEHICLE INTO THE SIDEWALK. TOWED THE VEHICLE TO BOARDWALK VW IN REDWOOD CITY, CA AND THE SERVICE PERSONNEL AND TOW TRUCK DRIVER WITNESSED THAT THE VEHICLE'S REVERSE POWER TRAIN WAS NOT ENGAGING PROPERLY. AFTER 2 DAYS OF DIAGNOSTICS, THE TECHNICIANS WERE NOT ABLE TO REPLICATE THE ISSUE AND CONCLUDED THAT THE VEHICLE WAS OPERATING WITHIN MANUFACTURER SPECIFICATIONS. NO REPAIR WAS FORMALLY PERFORMED. *TR

9/14/2012

WITHIN SECONDS OF STARTING, THE ENGINE STALLS (MAKING A SPUTTERING SOUND) AND DIES. THIS SEEMS TO HAPPEN ON WARM STARTS, NOT HOT, NOT COLD. I'M TYPICALLY ABLE TO MOVE THE CAR (ONLY A FEW FEET) BEFORE THE STALL OUT OCCURS. THE TEMPERATURE GAGE SEEMS TO BE AROUND THE 11 O' CLOCK MARK WHEN THIS OCCURS. SPECIFICALLY, IT'S HAPPENED AFTER DRIVING THE CAR FOR 20-40 MINUTES, THEN LETTING THE CAR SIT FOR 1-2 HOURS. THE CAR STARTS UP AGAIN AND RUNS ANYWHERE FROM 30 MINUTES TO 1 HOUR AFTER THE INCIDENT - CLOSER TO THE 30 MINUTE MARK, PRESSING THE ACCELERATOR SEEMS TO HELP THE CAR FROM STALLING. IT IS DIFFICULT TO DUPLICATE THIS BEHAVIOR, THERE ARE NO WARNING LIGHTS INDICATING WHAT THE ISSUE MAY BE, AND IT SEEMS THAT THERE IS EITHER NO FAULT CODE GENERATED BY THE ELECTRICAL SYSTEM OR IT IS BEING ERASED PERIODICALLY. THIS HAS MADE IT DIFFICULT TO HAVE THE ISSUE DIAGNOSED AND REPAIRED BY DEALER SERVICE CENTERS. THIS IS VERY DANGEROUS, CONSIDERING IT MAY CAUSE THE CAR TO STOP IN TRAFFIC LEADING TO AN INCREASED RISK OF CRASH. THIS IS NOT AN ISOLATED REPORT, THERE ARE OTHER COMPLAINTS ON THIS SITE AND ON SEVERAL VW FORUMS POSTED ONLINE (THESE ACCOUNTS INCLUDE SEVERAL VIDEOS THAT CONFIRM THIS IS A CONSISTENTLY EXPERIENCED PROBLEM). POTENTIAL ISSUES COMMONLY IDENTIFIED INCLUDE THE FUEL PUMP, FUEL FILTER, OR THE FUEL PUMP CONTROL MODULE. ANOTHER VW VEHICLE - VW TIGUAN, MODEL YEAR 2007-2014, HAS BEEN RECALLED FOR A SIMILAR ISSUE ATTRIBUTED TO THE ELECTRONIC CONTROL MODULE (ECM) OF THE VEHICLE. *TR

2/20/2015

DURING RUSH HOUR TRAFFIC, I HAD TO SLOW DOWN A LITTLE IN ORDER TO ALLOW THE CAR NEXT TO ME TO PASS SO I COULD CHANGE LANES WITHOUT HITTING THE CAR IN FRONT OF ME. THE CAR SEEMED TO SHIFT INTO NEUTRAL AND DID NOT RESPOND WHEN I HIT THE ACCELERATOR. THE ACCELERATOR PEDAL ACTUALLY SUNK DOWN TO THE FLOOR WITH NO RESPONSE. AFTER A FEW SECONDS, THE TRANSMISSION DID SHIFT INTO GEAR AND TOOK OFF TOO FAST. IN THE MEANTIME, I WAS ALMOST REAR-ENDED. THIS HAPPENS ALMOST EVERY DAY THAT I DRIVE IN HEAVY TRAFFIC. I CAN'T CONTROL IT SO I HAVE TO MAKE SURE THERE IS NOT A CAR WITHIN 1/4 MILE BEHIND ME WHEN I CHANGE LANES BECAUSE THE CAR FREQUENTLY ALMOST STALLS. THIS ALSO HAPPENS SOMETIMES WHEN I MAKE A TURN - AGAIN, I HAVE TO MAKE SURE THERE ISN'T A CAR WITHIN ABOUT 1/4 MILE BECAUSE I MAY END UP PRACTICALLY STOPPED RIGHT IN FRONT OF AN ONCOMING CAR. IT GENERALLY HAPPENS WHEN I DECELERATE AND THEN ACCELERATE AND THE TRANSMISSION IS IN DRIVE. I TOOK THE CAR TO THE DEALER FOR ITS 3-MONTH CHECKUP AND TOLD THEM ABOUT THIS. THEY HAD A DSG SOFTWARE UPGRADE WHICH THEY INSTALLED. NEITHER VW NOR THE DEALER HAD NOTIFIED ME OF THIS UPGRADE EVEN THOUGH IT APPLIED TO MY CAR. UNFORTUNATELY, THE PROBLEM STILL OCCURS ON AN ALMOST DAILY BASIS. THE DEALERSHIP TOLD ME TO LET THEM KNOW IF I STILL HAVE THE PROBLEM WHEN I COME BACK FOR THE 10,000-MILE SERVICE. THIS IS A SAFETY ISSUE WHICH SHOULD BE ADDRESSED NOW, NOT IN 7000 MILES. I UNDERSTAND THAT THIS PROBLEM HAS BEEN REPORTED IN GTI'S WITH DSG TRANSMISSIONS SINCE 2009, BUT VW STILL HAS NOT CORRECTED IT. *TR

1/7/2012

I WAS DRIVING DOWN THE ROAD AND WAS COMING TO A STOP SIGN. I HAD THE CLUTCH ALL OF THE WAY IN AND SHIFTED INTO NEUTRAL WHILE SLOWING DOWN I PUT IT INTO 1ST GEAR WITH THE CLUTCH ALL THE WAY IN AND THE CLUTCH ENGAGED, CAUSING THE CAR TO JERK VIOLENTLY. IT WENT FROM 2200 RPM TO OVER 6000 IMMEDIATELY. AFTER GETTING STOPPED AND IN NEUTRAL I RELEASED THE CLUTCH PEDAL FOR IT TO STAY SLAMMED TO THE FLOOR. IT WOULD NOT GO INTO FIRST EASILY WITH THE CLUTCH ALL THE WAY IN. *TR

6/13/2012

VEHICLE IS A MANUAL 6 SPEED. TWO INCIDENTS - FIRST, THE CAR WOULDN'T ENGAGE INTO REVERSE FROM A STOP UNTIL THE VEHICLE IGNITION WAS TURNED OFF AND ON SEVERAL TIMES. CAR OPERATED NORMALLY FOR ABOUT 2 WEEKS. SECOND INCIDENT, CAR WOULDN'T ENGAGE INTO ANY GEAR WHILE MOVING 10-15 MPH UPHILL WHILE IN FIRST GEAR. DURING LOSS OF POWER TRAIN, THE ENGINE REVVED IN THE 4000-5000 RPM RANGE, SMOKE WAS VISIBLY COMING OUT OF THE ENGINE BAY AND THERE WAS COMPLETE LOSS OF BRAKES, INCLUDING THE EMERGENCY BRAKE. THE VEHICLE STARTED TO ROLL BACKWARD DOWNHILL AND WAS STOPPED BY TURNING THE VEHICLE INTO THE SIDEWALK. TOWED THE VEHICLE TO BOARDWALK VW IN REDWOOD CITY, CA AND THE SERVICE PERSONNEL AND TOW TRUCK DRIVER WITNESSED THAT THE VEHICLE'S REVERSE POWER TRAIN WAS NOT ENGAGING PROPERLY. AFTER 2 DAYS OF DIAGNOSTICS, THE TECHNICIANS WERE NOT ABLE TO REPLICATE THE ISSUE AND CONCLUDED THAT THE VEHICLE WAS OPERATING WITHIN MANUFACTURER SPECIFICATIONS. NO REPAIR WAS FORMALLY PERFORMED. *TR

9/14/2012

WHILE DRIVING, I PRESSED THE BRAKES ONE TIME AND THEY WORKED, THE NEXT TIME THEY DIDN'T. NO SLOW DEGRADATION, THEY JUST WENT FROM WORKING FINE TO NOT WORKING AT ALL. THE VACUUM BOOSTER FAILED CATASTROPHICALLY SUCH THAT THERE WAS NO ASSIST AND WHEN MORE PRESSURE WAS APPLIED BRAKE FLUID SQUIRTED ONTO THE ENGINE RESULTING IN BASICALLY NO STOPPING OF ANY KIND. NO WARNING LIGHT CAME ON. WHEN CONTACTING VW ABOUT THIS, I WAS INFORMED THAT THE VEHICLE WASN'T EVEN EQUIPPED WITH A SENSOR CAPABLE OF DETECTING THAT THE BRAKES HAD COMPLETELY FAILED. THIS DESPITE THE FACT THAT THEIR MANUAL EXPLICITLY CALLS OUT THE DANGERS OF OPERATING THE VEHICLE WITHOUT THE VACUUM BOOSTER. WITH SOMETHING SO IMPORTANT AS THE BRAKES, SHOULDN'T THERE BE AT LEAST A WARNING LIGHT? LUCKILY THIS HAPPENED IN MY NEIGHBORHOOD AT LOW SPEED, BUT THAT WAS JUST BLIND LUCK.

7/7/2016

WHILE PULLING AWAY FROM A FULL STOP (LIGHT) THE ENGINE RPM SURGED TO APPROXIMATELY 4000 AND THE TRANSMISSION INDICATOR LIGHT FLASHED (A "WRENCH" ICON). THE ENGINE CONTINUED TO REV BUT THERE WAS NO MOVEMENT OF THE CAR AS IF THE CAR WAS IN NEUTRAL. I TURNED OFF THE CAR AND RESTARTED IT. THE CAR THEN SHIFTED PROPERLY AND THE "WRENCH" ICON HAD DISAPPEARED. THIS OCCURRED WHILE IN THE MIDDLE OF AN INTERSECTION. *TR

1/3/2013

IN SLOWING TO PASS THROUGH HEAVY TRAFFIC I DISENGAGED CRUISE CONTROL (WHICH HAD BEEN SET TO 70MPH) BY HITTING THE BRAKES. SEVERAL MINUTES LATER WHILE TRAVELING APPROXIMATELY 15MPH - THE CRUISE CONTROL RE-ENGAGED SPONTANEOUSLY CAUSING THE CAR TO ACCELERATE FORWARD. I SLAMMED THE BRAKES AGAIN - WHICH CAUSED THE CRUISE TO DISENGAGE AGAIN - AT WHICH POINT I SWITCHED CRUISE CONTROL OFF. *TR

9/10/2013

WITHIN SECONDS OF STARTING, THE ENGINE STALLS (MAKING A SPUTTERING SOUND) AND DIES. THIS SEEMS TO HAPPEN ON WARM STARTS, NOT HOT, NOT COLD. I'M TYPICALLY ABLE TO MOVE THE CAR (ONLY A FEW FEET) BEFORE THE STALL OUT OCCURS. THE TEMPERATURE GAGE SEEMS TO BE AROUND THE 11 O' CLOCK MARK WHEN THIS OCCURS. SPECIFICALLY, IT'S HAPPENED AFTER DRIVING THE CAR FOR 20-40 MINUTES, THEN LETTING THE CAR SIT FOR 1-2 HOURS. THE CAR STARTS UP AGAIN AND RUNS ANYWHERE FROM 30 MINUTES TO 1 HOUR AFTER THE INCIDENT - CLOSER TO THE 30 MINUTE MARK, PRESSING THE ACCELERATOR SEEMS TO HELP THE CAR FROM STALLING. IT IS DIFFICULT TO DUPLICATE THIS BEHAVIOR, THERE ARE NO WARNING LIGHTS INDICATING WHAT THE ISSUE MAY BE, AND IT SEEMS THAT THERE IS EITHER NO FAULT CODE GENERATED BY THE ELECTRICAL SYSTEM OR IT IS BEING ERASED PERIODICALLY. THIS HAS MADE IT DIFFICULT TO HAVE THE ISSUE DIAGNOSED AND REPAIRED BY DEALER SERVICE CENTERS. THIS IS VERY DANGEROUS, CONSIDERING IT MAY CAUSE THE CAR TO STOP IN TRAFFIC LEADING TO AN INCREASED RISK OF CRASH. THIS IS NOT AN ISOLATED REPORT, THERE ARE OTHER COMPLAINTS ON THIS SITE AND ON SEVERAL VW FORUMS POSTED ONLINE (THESE ACCOUNTS INCLUDE SEVERAL VIDEOS THAT CONFIRM THIS IS A CONSISTENTLY EXPERIENCED PROBLEM). POTENTIAL ISSUES COMMONLY IDENTIFIED INCLUDE THE FUEL PUMP, FUEL FILTER, OR THE FUEL PUMP CONTROL MODULE. ANOTHER VW VEHICLE - VW TIGUAN, MODEL YEAR 2007-2014, HAS BEEN RECALLED FOR A SIMILAR ISSUE ATTRIBUTED TO THE ELECTRONIC CONTROL MODULE (ECM) OF THE VEHICLE. *TR

2/20/2015

WATER PUMP FAILED ON 3 SEPARATE OCCASIONS. HAD THE FUEL PUMP FAIL, AIR INTAKE, EXCESS CARBON BUILD UP ON VALVES, AND NOW TOTAL ENGINE FAILURE. THE ROCKER ARM FOR NUMBER 3 CYLINDER BROKE IN HALF CAUSING TOTAL ENGINE FAILURE. VEHICLE WAS IN MOTION DURING ALL OF THE EVENTS. VW WON'T ASSIST IN REPAIRS EVEN THOUGH THE 2.0 TSI ENGINE HAS A WELL DOCUMENTED HISTORY OF ENGINE FAILURE WHEN THE TIMING CHAIN TENSIONER FAILS. THEY WON'T FIX IT UNLESS IT IS UNDER WARRANTY. IF YOU HAVE THIS MODEL OF ENGINE GET IT CHECKED BEFORE YOU ARE OUT AN ENGINE.

10/3/2017

THIS MORNING ON THE WAY TO WORK, I EXPERIENCED SHAKING AND HESITATION UPON ACCELERATING. I TURNED AROUND AND WENT BACK HOME AND IMMEDIATELY GOT THE CAR INTO THE DEALER. I WAS TOLD THAT THE NUMBER 2 IGNITION COIL WAS FAILING, WHICH WAS CAUSING THE PROBLEM. I LOOKED UP THE PROBLEM AND FOUND THIS LINK: HTTP://WWW.VWPROBLEMS.COM/TRENDS/IGNITION-COIL/ WHICH SPECIFICALLY INSTRUCTS TO CONTACT YOU TO FILE THE COMPLAINT. I BOUGHT THE CAR ON 9/30/2011 BRAND NEW. I AM NOT SURE THE LIFE OF THE IGNITION SWITCHES, BUT THE CAR IS TECHNICALLY OUT OF WARRANTY, AND REPAIRS ARE BEING FILED UNDER MY EXTENDED WARRANTY. *TR

3/2/2015

ENGINE STARTED SHAKING / RUNNING ROUGH. SIGNIFICANT POWER LOSS DURING ACCELERATION / TAKEOFF. I WAS NOT FAR FROM THE DEALER WHEN IT HAPPENED - I DROVE IT IN RIGHT AWAY AND THE DIAGNOSIS WAS BAD IGNITION COIL. SINCE THEN, OVER THE NEXT 6 MONTHS, I REPLACED (ON MY OWN) THE REMAINING 3 IGNITION COILS AS THE ORIGINALS WOULD FAIL. IT COSTS ~$18 TO BUY A NEW IGNITION COIL (VERSUS $50 FROM THE DEALER). HOWEVER, I WAS DRIVING WITH SPARE COILS IN THE TRUNK.

7/23/2015

TODAY, WHILE BUYING A NEW CAR I WAS INFORMED OF AN OPEN PENDING RECALL ON THE STEERING WHEEL CLOCK SPRING. I HAVE HAD NO NOTIFICATION ON THIS AND, AS A RESULT I LOST ABOUT $2000 ON MY TRADE-IN. AREN'T COMPANIES REQUIRED TO RESOLVE ISSUES QUICKLY? I UNDERSTAND THAT THE PART AFFECTS RELEASE OF THE AIR BAG AND THEREFORE COULD BE SERIOUS. I BELIEVE VW SHOULD COMPENSATE ME FOR AT LEAST PART OF THE LOST VALUE.

9/24/2015

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN GTI. UPON STARTING THE VEHICLE AND WHILE DRIVING, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL CLOCK SPRING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE WARRANTY REPAIRS FOR GENERAL FAILURES EXPIRED AT 36,000 MILES. THE FAILURE MILEAGE WAS NOT AVAILABLE.

4/18/2018

IN THE FIRST INCIDENT DATED 1/27/2014, THE BLADE HOLDER BROKE OFF THE IGNITION KEY. MY VW DEALER REPLACED THE IGNITION KEY UNDER WARRANTY. IN THE SECOND INCIDENT DATED 7/23/2015 (62800 MILES), THE KEY BLADE HOLDER BROKE OFF AGAIN, ALL OF A SUDDEN, WHILE I WAS DRIVING. OBVIOUSLY, THE KEY BLADE REMAINED INSIDE THE IGNITION SWITCH, WHILE THE REMOTE PART OF THE KEY FELL OFF. I WAS NOT FAR FROM HOME SO I COULD DRIVE BACK AND EXTRACT THE KEY BLADE EASILY WITH NOSE PLIERS. I CONTACTED THE DEALERSHIP AND THEY STATED I HAVE TO TALK TO VW AMERICA FOR A KEY REPLACEMENT. I WAS HINTED THAT OTHER OWNERS HAD SIMILAR PROBLEMS. I BELIEVE THE STEEL USED FOR THE BLADE HOLDER (IT'S LIKE A CASING) IS BRITTLE AND FATIGUES ABNORMALLY.

7/23/2015

SUNROOF EXPLODED LIKE A GUN SHOT WHILE TRAVELING ON THE FREEWAY 60 MPH. HAD JUST ENTERED EXPRESS LANE AND FOUND IT VERY DISORIENTING AND DISTRACTING SINCE I THOUGHT I HAD BEEN SHOT AT. HAD TO CHECK ALL THE WINDOWS AND MY PERSON FOR GLASS OR INJURY BEFORE I LOOKED UP AND SAW THE LARGE HOLE IN THE SUNROOF. SUNROOF GLASS APPEARS TO BE PROTRUDING OUTWARD - LIKE IT WAS PUSHED OUT FROM THE INTERIOR. NOT ALL THE GLASS CHIPS RECOVERED INSIDE THE CAR APPEAR TO EQUAL THE AREA OF THE HOLE IN THE SUNROOF.

11/21/2016

UPON SLOWING TO MY EXIT FROM THE HIGHWAY SEVERAL WARNING LIGHTS CAME ON. I THOUGHT I WAS GETTING A FLAT AND PULLED IMMEDIATELY INTO THE NEAREST GAS STATION. WHEN I CAME AROUND TO THE RIGHT FRONT THERE WAS NO TIRE! I CALLED ROADSIDE ASSISTANCE. I CALLED VOLKSWAGEN AND MADE A VISIT TO THE DEALERSHIP TO HAVE EVERYTHING INSPECTED. THE TECH'S SAID THEY HAVE NEVER SEEN ANYTHING LIKE IT. I WENT TO ORDER A NEW TIRE AND WAS INFORMED THAT THE REMAINING THREE WERE BUBBLING AND ALSO BAD. THE AUTHORIZED PIRELLI DEALER THAT I VISITED SAID THEY COULDN'T DO ANYTHING UNLESS I BOUGHT THE TIRE FROM THEM. TO MY SURPRISE AND UTTER DISBELIEF, THE VOLKSWAGEN DEALERSHIP SAID THE TIRES ARE NOT COVERED UNDER WARRANTY FOR THIS. ONE OF THE HIGHEST RATED VEHICLES IN THE CATEGORY OF SAFETY HAS TIRES THAT ARE UNRELIABLE, AND DOWNRIGHT DANGEROUS! I JUST ORDERED FOUR NEW TIRES THAT ARE NOT PIRELLI AS I DO NOT TRUST THIS PRODUCT WHICH FAILED WITHOUT WARNING AND SHOWS SIGNS OF INFERIOR QUALITY. *TR

3/9/2013

DRIVING DOWN NEW MISSISSIPPI RIVER BRIDGE IN BATON ROUGE, HEADING WEST, HEAR A LOUD BANG, AND A FEW PIECES OF GLASS CAME OUT OF THE SUN SHIELD OF THE SUN ROOF, WHEN IT WAS SAFE TO STOP, GOT OUT OF CAR TO FIND A MY SUN ROOF HAD A HOLE IN IT, AND THE GLASS WAS SHATTERED. *TR

10/26/2013

TL* THE CONTACT OWN A 2012 VOLKSWAGEN GTI. THE CONTACT STATED THAT WHEN IT RAINED HARD, THE WINDSHIELD RETAINED WATER AFTER THE WINDSHIELD WIPERS WERE ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE A FAILURE. THE WINDSHIELD WIPERS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15 AND THE CURRENT MILEAGE WAS 13,000.

5/15/2014

WAS DRIVING UNDER NORMAL, DRY CONDITIONS WHEN I BEGAN TO GET MDI NOTIFICATIONS ABOUT FAILED LIGHTING. A TOTAL OF 11 NOTIFICATIONS CAME ACROSS. AFTER MUCH RESEARCH I DISCOVERED THE PROBLEM. THE 30A FUSE IN THE ENGINE COMPARTMENT FUSE BOX HAD MELTED. THIS IS NOT NORMAL WEAR AND TEAR....THE PLASTIC MELTED WITHOUT BURNING OUT THE FUSE. THIS ISSUE AFFECTS A WIDE RANGE OF YEARS AND MODELS AND A RECALL WAS ISSUED JUST ON THE TIQUAN???. IT IS MIND BOGGLING THAT THIS IS NOT A RECALL ITEM ON ALL MODELS AS THE LACK OF LIGHTING IS MOST DEFINITELY A SAFETY CONCERN.

6/2/2016

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN GTI. UPON STARTING THE VEHICLE AND WHILE DRIVING, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL CLOCK SPRING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE WARRANTY REPAIRS FOR GENERAL FAILURES EXPIRED AT 36,000 MILES. THE FAILURE MILEAGE WAS NOT AVAILABLE.

4/18/2018

WHEN THE SUN BEATS DOWN ON MY PASSENGER DOOR OR ON A VERY HOT DAY, AND THE DOOR IS THEN OPENED, IT WILL NOT LATCH.IT WILL SWING OPEN WHEN DRIVING. I HAVE TO HOLD SHUT WITH A ROPE. IF THE CAR IS PARKED WITH SUN ON THE OTHER SIDE OF THE CAR THIS DOESN'T HAPPEN. APPARENTLY THE CABLE STRETCHES WHEN IT GETS HOT PREVENTING THE LATCH FROM OPERATING. IT WILL RETURN TO NORMAL OPERATION WHEN PARTS COOL DOWN EITHER DURING THE RIDE OR ONCE AT HOME IN DARK GARAGE. AT THAT POINT THE LATCH WILL WORK AND DOOR WILL CLOSE. THIS HAS PREVIOUSLY HAPPENED ON MY DRIVER'S SIDE DOOR AND WAS FIXED UNDER WARRANTY. I AM NOW PAST MY MAXIMUM MILEAGE WARRANTY SO IT WILL NOT BE COVERED.

2/4/2019

My Air bag light came on. Plus all the controls on my steering column do not work, including the horn. I called the VW dealer. They knew exactly what it was. The Clock Spring. This happened in early May. I was told the part has been on back order for 6 months. The dealer does not have any cars to give me until the part comes in. I was told 6 other cars have the same problem This to me is a major safety issue. I HAVE to drive my car, and I am not comfortable with that.

8/30/2022

The contact owns a 2012 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the low coolant level warning light illuminated. The contact stopped and refilled the coolant reservoir bottle. The vehicle was taken to the dealer where it was diagnosed with a failed water pump. The contact was informed that the water pump needed to be replaced. The contact stated that the failure had been persistent, and the water pump had been replaced three times previously. The contact was informed that oil leaked onto the gasket and caused the housing of the water pump to crack, which caused the engine to overheat. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

12/28/2023