2024 Volkswagen Atlas Owner Complaints

I am reaching out to you with urgent news regarding a concerning situation involving Volkswagen and a dangerous malfunction in their vehicles. After purchasing a brand-new Volkswagen Atlas from Ken Garff in Gilbert AZ, I have encountered persistent malfunctions in the vehicle's technology, particularly the Apple CarPlay feature and the integrated navigation system. These malfunctions have not only posed a significant safety risk while driving but have also severely diminished the usability and value of the vehicle. Even more alarming is Volkswagen's response to this issue. Despite numerous attempts to address the problem with both the dealership and Volkswagen customer service, I have been informed that a fix for these malfunctions will not be available until at least 2025. This is an unacceptable timeline for resolving a safety issue that puts drivers and passengers at risk every time they get behind the wheel. Furthermore, Volkswagen sold the vehicle with full knowledge of the malfunctioning features, yet failed to disclose this crucial information during the purchase process. This lack of transparency is deeply concerning and raises serious questions about Volkswagen's commitment to customer safety and satisfaction. The map spins while I’m driving, and directs me to turn on roads that don’t exist in my current location, causing me to be distracted and attempt to turn where there are no turns available. The dealership has verified the issue, confirms VW is aware and says there is no fix. When I called VW customer service, they said a fix wouldn’t be available until 2025 at the earliest.

4/19/2024

I was driving approximately 72 - 74 mph on an expressway and approaching traffic ahead of me. To move around this traffic, I switched lanes and attempted to accelerate. Immediately upon pressing the accelerator, the vehicle began to sputter, jerk, and decelerate, and the engine revved at what sounded like a very high rate of RPMs. The vehicle continued to sputter and jerk as it decelerated to a speed of approximately 55 – 58 mph. Once the vehicle reached that speed range, I was able to maintain my velocity; however, the vehicle continued to sputter and jerk until I brought it to a full stop. Additionally, if I attempted to accelerate, the RPMs turned at a very high rate and no acceleration occurred. I reported the issue to the dealership immediately and brought it to the service department when they opened the following morning. At the time of writing this, the vehicle remains in their possession and has not been returned to us.

5/20/2024

Brakes grind and vibrate and have for the past 7,000 miles, dealer continues to say this is normal for Volkswagen, this problem has been reported numerous times to VW and doing an internet search I am not the only one with this problem. Numerous other individuals with these vehicles also have this issue. The other issue is the transfer case continues to leak, this has been replaced once already, and now less than 4,000 miles later it is leaking again. VW continues to say everything is normal and it is normal to feel the vibration and grinding in the brake pedal and VW continues to say it is safe and normal for these sounds. However, this grinding feeling, not squeaking, but grinding and vibration in the brake pedal cannot be safe. This is a serious safety concern for myself and my family. They say brake pads are normal and not worn, so this isn’t a brake pad issue, but a deeper issue. The third issue is the infotainment system at times in start up will just be black, and will not come on, so you are unable to adjust climate control, radio, use backup camera, etc. the only way this will fix itself is if you turn the car off and back on, the dealer has updated they system, and it still continues to do this.

11/27/2024

My breaks are screeching. It is inconcsistent and the dealership from my knowledge was not able to reciprocate the issue. They said the break pads had debris on them and they were cleaned at my last appointment. However the next day the breaks were screeching again. Being a brand new car I don't understand how the breaks have so much debris and are screeching already. Makes me think there has to be something wrong with them and that doesn't make me feel safe putting my kids in the car everyday. I need to take my care back in to have my breaks looked at however everytime I take my car in they say it takes 24-48 hours to diagnose an issue. They never have a loaner and don't cover a rental car. I have paid out of pocket for a rental twice now and cannot afford it anymore right now due to the holidays. The infotainment screen goes fuzzy frequently. To my knowledge the dealership was unable to reciprocate the issue. When the screen goes fuzzy it still works, I am unable to see anything on the screen. When I put the vehicle in reverse I cannot see anything on the backup camera. I can't tell if someone or something is walking behind my vehicle. This is a huge safety issue. I have taken my vehicle three times for this issue. First they replaced the screen, second they did a hard reboot, the third time they said there is nothing they can do due to a software update coming. However no one knows when this update is going to happen, in the meantime I am driving around with a fuzzy screen. I have done all the software updates that have prompted on my screen, I have reboot my screen I don't know how many times. I have attached my part of the invoice for my first appointment. I don't have a invoice full invoice due to the dealership being sold and they no longer have them on file. I have attached the second invoice. There was not room for the third. I have filed lemon law asking VW to buy my vehicle back. I am waiting for an answer from them.

12/2/2024

Engine failure. Can not start. Lost all the fuel with in an 1 hr after filling the tank.

11/23/2023

On [XXX], I was driving that vehicle on [XXX] in the vicinity of Port Charlotte and Punta Gorda, Florida, with three persons inside when the vehicle experienced substantial vibration, a loud knocking noise and major loss of power while in the high speed lane. This occurred somewhere around 8:45 AM. Traffic was heavy thereby increasing the risk of an accident resulting from the loss of power and vibration. I was able to keep the vehicle running and slowly make my way to a suitable place to safely park the car. When this occurred there were several warning lights that appeared. The vehicle has been serviced by a VW dealer in Port Charlotte, FL. VW subsequently replaced the "Longblock and Turbocharger", reassembled the Engine and Transmission assembly and reinstalled that into the vehicle. They apparently had certain issues with the thermostat housing gasket after the engine was replaced. I am aware that there is an existing recall issued by VW (Safety Recall Code 13i6). I further understand that recall covers 2,018 vehicles built before 5/12/23. My vehicle was built somewhere around [XXX] suggesting that the scope of this recall may have been grossly underestimated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2/1/2024

The backup camera stopped working on March 19. Because the car is less than a year old, we thought it was a minor glitch and would go away on its own. On March 20, the backup camera was still not working. On March 21, with the backup camera still not working, we contacted the dealership to schedule an appointment to diagnose and fix it but the next available appointment isn't until June (three months from now). This is just a diagnosis appointment, not an appointment to fix the issue, and they said depending on the diagnoses we'd have to book another appointment to actually fix it which could be again months out in terms of availability. A non-working backup camera is a safety hazard and simply shouldn't be a problem on a brand new car less than a year old.

3/22/2024

Vehicle Nav often looses location, and sets location miles off from where the vehicle was while in motion. Car Net often says that it's not registered when it is, timezones switch to completely different parts of the country and driver assistance features deactivate when the GPS looses it's location. Vehicle has been to dealer three times for these issues, the first time software was updated, but issues persisted. The second time was to diagnose that it was a Car Net module problem with an extended backorder. The third time was to replace the Car Net module, which the technician had problems trying to program and was eventually successful, but two days later the problems arose again.

3/27/2024

On [XXX], I was driving that vehicle on [XXX] in the vicinity of Port Charlotte and Punta Gorda, Florida, with three persons inside when the vehicle experienced substantial vibration, a loud knocking noise and major loss of power while in the high speed lane. This occurred somewhere around 8:45 AM. Traffic was heavy thereby increasing the risk of an accident resulting from the loss of power and vibration. I was able to keep the vehicle running and slowly make my way to a suitable place to safely park the car. When this occurred there were several warning lights that appeared. The vehicle has been serviced by a VW dealer in Port Charlotte, FL. VW subsequently replaced the "Longblock and Turbocharger", reassembled the Engine and Transmission assembly and reinstalled that into the vehicle. They apparently had certain issues with the thermostat housing gasket after the engine was replaced. I am aware that there is an existing recall issued by VW (Safety Recall Code 13i6). I further understand that recall covers 2,018 vehicles built before 5/12/23. My vehicle was built somewhere around [XXX] suggesting that the scope of this recall may have been grossly underestimated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2/1/2024

On occasion, maybe 20% of the time when slowing down at an intersection or leaving a stop sign the car will stay in 3rd gear, I have verfied it is in 3rd gear by putting the transmission into sport mode so it will display the gear indicator, when this happens the car is very slow to respond unexpecting this to happen we have to put the car to the floor but by the time the vehicle reacts 5 to 10 seconds have gone by and the car continues to stay in 3rd regardless of the amount of throttle applied most of the time.we have had 2 very close incidents where this has happened and if the other driver had not slowed down we would have been hit. We have taken the car to Volkswagen of Desmoines and attempted to have them fix it at 10,000 miles but they said they could not replicate the issue. We took a 5 hour trip a few days ago and had this happen to us about 8 times.

8/25/2024

Driving on a straight road in the rain approximately 45-50 mph with no other cars in front. Automatic braking system went on 3 times within 200 yards. Very scary- could have been rear-ended or hydroplaned.

3/2/2024

My wife and I bought a new VW Atlas 2.0 SEL on [XXX] 2024. On the way home from Auto Imports in Brainerd, MN, the Adaptive Cruise Control (ACC) shut off suddenly in the dark slowing the car until I disconnected the Adaptive Cruise Control. My wife drove our autistic grand daughter to her therapy session in Grand Forks, N.D. using as we customarily do [XXX] . It happened to her twice on the way home. We took the car to Valley Imports in Fargo four times and were told each time many other Atlas's were experiencing the same and other problems. ACC disengaging, brakes stopping the cars etc. The navigation system had to be repaired it was off by 1 mile and the Stop/Start system has never worked. The dealer told me The Start/Stop system only works in perfect conditions, not to cold, not to hot etc. It has never worked. After the dealer tried to follow the VW recommendations 3 times it continued. I have experienced the ACC defect dozens of times and on [XXX] 2024 7 times on [XXX]. We dropped the car at the dealer and after one week at the dealers on [XXX], 2024 , and a new radar sensor was installed, it happened again twice on the way home on [XXX] crowded with semi-truck traffic connecting the US to Canada. Most importantly on the return from the dealer or the third repair on [XXX], to Walhalla on [XXX], the brakes suddenly slowed the car from 75 to 68 until I could disengage the ACC. There were cars and semi-trucks following us creating a dangerous situation. All we need is for the ACC to shut off or the brakes to suddenly slam on as described in front of distracted semi-truck driver heading north or south on the interstate behind us and we have a disaster. We will not drive the car again nor risk my wife, grand daughter's or my life. I found the case of [XXX] v. VW U.S.D.C. [XXX]. VW has known about these dangerous defects, has done nothing and concealed them. Risking our lives. . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

5/19/2024

I was told by dealership that due to the boosters transmitting radio frequencies in rural areas that it interferes with the adaptive cruise control. I have gone on 3 trips where this causes the front assist and cruise control to disengage at highway speeds. Had someone been behind me they would have rear-ended my vehicle. In 6 months has happened three times but the dealership has not been able to reproduce due to our high population in our area. Dealership is aware but they don't know how to fix as manufacturer hasn't released any information. Car was purchased in 9/2023 and happened twice within 3 weeks. Third time was 2/17/24 on another trip through a rural area.

2/22/2024

My wife and I bought a new VW Atlas 2.0 SEL on [XXX] 2024. On the way home from Auto Imports in Brainerd, MN, the Adaptive Cruise Control (ACC) shut off suddenly in the dark slowing the car until I disconnected the Adaptive Cruise Control. My wife drove our autistic grand daughter to her therapy session in Grand Forks, N.D. using as we customarily do [XXX] . It happened to her twice on the way home. We took the car to Valley Imports in Fargo four times and were told each time many other Atlas's were experiencing the same and other problems. ACC disengaging, brakes stopping the cars etc. The navigation system had to be repaired it was off by 1 mile and the Stop/Start system has never worked. The dealer told me The Start/Stop system only works in perfect conditions, not to cold, not to hot etc. It has never worked. After the dealer tried to follow the VW recommendations 3 times it continued. I have experienced the ACC defect dozens of times and on [XXX] 2024 7 times on [XXX]. We dropped the car at the dealer and after one week at the dealers on [XXX], 2024 , and a new radar sensor was installed, it happened again twice on the way home on [XXX] crowded with semi-truck traffic connecting the US to Canada. Most importantly on the return from the dealer or the third repair on [XXX], to Walhalla on [XXX], the brakes suddenly slowed the car from 75 to 68 until I could disengage the ACC. There were cars and semi-trucks following us creating a dangerous situation. All we need is for the ACC to shut off or the brakes to suddenly slam on as described in front of distracted semi-truck driver heading north or south on the interstate behind us and we have a disaster. We will not drive the car again nor risk my wife, grand daughter's or my life. I found the case of [XXX] v. VW U.S.D.C. [XXX]. VW has known about these dangerous defects, has done nothing and concealed them. Risking our lives. . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

5/19/2024

Our Vehicle's GPS system will not calibrate and the navigation system is completely off when driving. The affected safety and driving systems have caused our car to stop suddenly at freeway speeds on the freeway, As well, while driving in town, our safety deterrent systems will alert constantly due to the wrong location is being sent to the car. Volkswagen Company notified dealerships yesterday to prepare for an onslaught of consumer complaints about this issue. There is no expected timeline to deal with this directly as it is not a hardware issue but rather a cellular GPS issue with Verizon wireless. Volkswagen has no intent on dealing with the safety issues with this car and accepts that your car may stop suddenly on the freeway because the car thinks you are in a school zone. My family's safely comes first and we can no longer drive our car.

6/12/2024

Vehicle has randomly applied emergency breaking with the Forward Collision Warning System activating when no vehicles, pedestrians, animals, or objects were present to initiate this safety feature. This has happened in October of 2023, March of 2024, and August of 2024. Infotainment System has been replaced once to address several issues. These issues have not being resolved. Vehicle is currently at VW for the 9th+ time to rectify multiple issues with vehicle. Have started the Lemon Law process for this vehicle.

10/26/2024

The backup camera stopped working on March 19. Because the car is less than a year old, we thought it was a minor glitch and would go away on its own. On March 20, the backup camera was still not working. On March 21, with the backup camera still not working, we contacted the dealership to schedule an appointment to diagnose and fix it but the next available appointment isn't until June (three months from now). This is just a diagnosis appointment, not an appointment to fix the issue, and they said depending on the diagnoses we'd have to book another appointment to actually fix it which could be again months out in terms of availability. A non-working backup camera is a safety hazard and simply shouldn't be a problem on a brand new car less than a year old.

3/22/2024

Around the end of May 2024, a rock/pebble put a barely noticeable knick in the windshield of the vehicle. On July 20, 2024, a crack formed that may or may not have originated from this knick....after driving 1600 more miles and while the vehicle was parked over night. I believe this is a defect in the craftsmanship of the windshield, as it should be able to hold up to a small pebble hitting it, and the fact that it cracked 1600 miles and two months later is absurd. I have read multiple reports of the same thing happening to their VW Atlas's.

7/22/2024

The contact owns a 2024 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

8/9/2024

VW dealer says recall cannot be fixed. They refused to purchase car or trade in. I needed to sell my car as part of a work relocation crossing international borders and cannot. Please advise on how to proceed.

9/14/2024

The infotainment system stops working and goes blurry. The dash where the speed is shown goes black. Blind sport monitoring on the passenger side does not work. I almost got into an accident today because of this.

1/23/2025

My gears shift randomly while driving and every time I do a U turn. My air conditioning goes out for an hour randomly then comes back on Side mirror signals do not tell you when a car is next to you or passing you as they should

5/24/2025

Multiple times the interior lights will not turn on or the turn on by themselves and flash even after turning the car off and on again. Brought it to the dealership with the complaint a few times, and dealer told me nothing they could do even with the video of it happening. When this is not working, the emergency call and other features do not work either.

7/2/2024

The rear brake lights allow moisture inside the brake lenses.

9/21/2024

I have a 2024 VW Atlas and the infotainment screen sporadically goes pixelated and it is very hard to use the touchscreen controls. When this happens the rearview camera is also impossible to use as the screen is all scrambled. I have in Massachusetts and now since it cold in the morning if the screen is scrambled it makes it very hard to control the heat and turn on the defroster. I will have to let my car sit in my driveway running for at least 20 minutes before I can see out the window. The car has been to VW 3 times now and nothing has been resolved. They are now telling me that they are waiting on a new software updated that will happen mid December. This is a major safety issue and needs to be resolved immediately. Looking online this is a MAJOR problem that VW is aware of but don't have a resolution to.

10/16/2024

I have had this new car for 10 months. Since last month, when I start the car, the Rear Traffic Alerts light comes on on the dashboard and a warning message comes up saying that the rear traffic alert is not working. Then I turn off the car, open and close the driver's door, and start the car again. This happens every now and then. There is no problem with the car or the sensor. I searched the internet and YouTube and found that there are some people who have the same problem as mine. I hope this can be fixed.

11/15/2024

1. The plastic piece attached to the outer section of the back passenger seats of the 2024 VW Atlas is designed where the seat belt gets easily tangled in the seat tract, allowing the seatbelt to get caught and rendering the seat inoperable. This component should be available for inspection upon request. 2. This design flaw poses a risk by potentially causing the seatbelt to get caught, rendering the seat inoperable. In the event of a crash or sudden stop, this issue could compromise the effectiveness of the seatbelt, jeopardizing the safety of the occupants. 3. I am unsure if any other VW customer have experienced this issue as the car is only two weeks old and I have encountered this issue and fear it will happen again with kids utilizing the backseats. In order for the seat to become functional again it required that it be removed by a technician and I was recommended to purchase seat belt covers. 4.Yes, I have taken the car to the dealership and they are going to engage their engineer for a potential solution to for this design issue. 5. No

12/28/2023

The contact owns a 2024 Volkswagen Atlas. The contact stated while driving at an undisclosed speed with his sons in the rear seats, one of his sons informed him that his other son who was occupying the rear driver's side seat had playfully put the seat belt around his stomach and could no longer breathe. The contact stated that he pulled to the side of the road and immediately unbuckled the seat belt; however, the seat belt continued to retract and to tighten around the chest of his son. The contact stated that the seat belt did not loosen after been unbuckled. The contact was able to use an emergency device and cut the seat belt. The dealer was not notified of the failure. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 8,000.

2/26/2024

1. The plastic piece attached to the outer section of the back passenger seats of the 2024 VW Atlas is designed where the seat belt gets easily tangled in the seat tract, allowing the seatbelt to get caught and rendering the seat inoperable. This component should be available for inspection upon request. 2. This design flaw poses a risk by potentially causing the seatbelt to get caught, rendering the seat inoperable. In the event of a crash or sudden stop, this issue could compromise the effectiveness of the seatbelt, jeopardizing the safety of the occupants. 3. I am unsure if any other VW customer have experienced this issue as the car is only two weeks old and I have encountered this issue and fear it will happen again with kids utilizing the backseats. In order for the seat to become functional again it required that it be removed by a technician and I was recommended to purchase seat belt covers. 4.Yes, I have taken the car to the dealership and they are going to engage their engineer for a potential solution to for this design issue. 5. No

12/28/2023

Infotainment display graphics issue; most controls (including disabling seat heaters) are through this screen and camera is displayed on it. Unable to see display clearly and therefore interact with controls or view backup camera to look for obstacles. Search online for "2024 atlas screen glitch" and you'll see quite a few pictures that are similar.

11/26/2024

I was told by dealership that due to the boosters transmitting radio frequencies in rural areas that it interferes with the adaptive cruise control. I have gone on 3 trips where this causes the front assist and cruise control to disengage at highway speeds. Had someone been behind me they would have rear-ended my vehicle. In 6 months has happened three times but the dealership has not been able to reproduce due to our high population in our area. Dealership is aware but they don't know how to fix as manufacturer hasn't released any information. Car was purchased in 9/2023 and happened twice within 3 weeks. Third time was 2/17/24 on another trip through a rural area.

2/22/2024

We were driving down the interstate with cruise control on. There were no other cars around us thank goodness but the car slammed on the brakes with no warning. If someone had been behind us we would have been rear ended and possibly hurt.

1/15/2025

I was driving approximately 72 - 74 mph on an expressway and approaching traffic ahead of me. To move around this traffic, I switched lanes and attempted to accelerate. Immediately upon pressing the accelerator, the vehicle began to sputter, jerk, and decelerate, and the engine revved at what sounded like a very high rate of RPMs. The vehicle continued to sputter and jerk as it decelerated to a speed of approximately 55 – 58 mph. Once the vehicle reached that speed range, I was able to maintain my velocity; however, the vehicle continued to sputter and jerk until I brought it to a full stop. Additionally, if I attempted to accelerate, the RPMs turned at a very high rate and no acceleration occurred. I reported the issue to the dealership immediately and brought it to the service department when they opened the following morning. At the time of writing this, the vehicle remains in their possession and has not been returned to us.

5/20/2024

after the car has come to a stop, I will press on the gas to go. It will start to go and then die. This has left me in the middle of on coming traffic. Removing my foot from the gas and then reapplying it the car will accelerate. This has created dangerous situations on a few occasions. This has happened approximately 6-8 times since I bought the car. The dealer found nothing wrong with the car, 9/5/24, but it still happens

9/27/2024

- Rear driver side door opened while driving, and could not be shut. It took multiple attempts to once again shut and lock the door. The latch would not catch. - This put a toddler (in a carseat) at risk, as the door issue occurred in the rear of the car. - Luckily, there was an adult passenger who was able to manually hold the door shut to get the car to a safe location. -It has not yet been replicated or reviewed by the dealer, but an inspection is scheduled for next week. - No warnings appeared, and the car did not indicate that any doors were open, even when the door was fully ajar. - The car was purchased 62 days ago, as a new vehicle. And there have been no accidents.

7/19/2024

Driver side rear quartet panel window cracking and disintegrating from inside the vehicle after 400 miles since new. No impact or other damage prior to crack formation.

8/12/2024

In the ADAS system, the front camera doesn't turn on when the vehicle is pulled in to a parking space and only the beep sensors are turning on. However, once you put the car in reverse then it gets turned on. It poses a safety concern for pedestrians and other vehicles as well. The problem was reported immediately to the dealer and I was told this is the same across the VW Atlas 2025 line-up. The issue was there from the first day I bought the car (brand new) 2nd issue is the control panel under the display is not backlit and can distract the driver from the road when trying to find a switch at night time and it is too dark to see anything.

3/13/2025

Front assist constantly goes off, parking sensors faulty, damaged by general driving. Lane departure warning light

4/30/2025

The contact owns a 2024 Volkswagen Atlas. The contact stated that while his wife was driving approximately 55 MPH, the vehicle independently veered to the right. The failure recurred severely times and independently veered to the left or right. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,200.

4/16/2024

since purchase the car when holding steering straight veers to the left into oncoming traffic. vehicle has been to service 9x work on the subframe was completed at the first go..significant work that VW Corporate could not explain on a new car coming off the line. attempts since from most recent road force 4 wheel balance. car still pulls to the left. VW corporate was notified we would like a replacement but they still want to send the car back to service again. transparency has not been at the front of this case, they cant answer questions when directed asked esp regarding subframe work.

12/9/2025

I was driving on the freeway in the right lane and the lane assist forced my steering wheel to turn right causing me to collide into a concrete guard rail. Previous to that my car had been having electrical malfunctioning issues with the screen and radio.

10/5/2025

While driving down a one way, my infotainment system completely shut down. The infotainment system controls lane assistance, blind spot sensor, A/C, radio etc. So when this occurred, all of the sensors in the vehicle also stopped working. As I attempted to change lanes, another vehicle was approaching on by driver side but was located in my blind spot. Because I didn't see anyone and the alert on my side mirror didnt go off, I assumed the lane was clear and attempted to merge. As I began to merge I noticed another vehicle in the lane at the last minute and clipped it (front driver side fender with passenger side of vehicle) before returning to my lane and eventually pulling over to assess damage. Prior to the accident an attempt to have the infotainment system recall addressed by VW was made but they scheduled the appointment almost a month out (November 5th, 2025). Due to this, I had to continue driving an unsafe vehicle with no safety alert features placing myself and my family at a higher risk of danger.

10/27/2025

The contact owns a 2024 Volkswagen Atlas. The contact stated that when starting the vehicle there would be a knocking sound coming from underneath the hood of the vehicle. The failure occurred approximately three times. The accelerator pedal would fail to move the vehicle without flooring the accelerator pedal intermittently. There were no warning lights illuminated. The contact had not taken the vehicle to the dealer. The contact received notice of NHTSA Campaign Number23V593000 (Engine and Engine Cooling). The manufacturer was not made aware of the failure. The approximate failure mileage was 11,000.

10/6/2023

The vehicle was driven into the garage, driver pressed park then engine stop. Driver and passenger exited vehicle, opened both rear doors and retrieved items from the rear seats. Closed rear doors. No warning sounds or lights came on when exiting the vehicle. When returning to the vehicle in about an hour it had rolled out of the garage and crashed into another garage. When the driver's door was opened the shift lever indicated PARK. The incident was reported to the dealer and taken in as soon as possible. The dealer has been unable to recreate the problem and is still researching. Very concerned about the possibility of the vehicle moving in PARK and hitting someone or something.

9/19/2024

Fuel sending unit not reading properly. Cannot tell when I need to refuel.

5/16/2025

The contact owns a 2024 Volkswagen Atlas. The contact stated while driving or while the vehicle was parked, there was a distorted image on the screen. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 25V334000 (BACK OVER PREVENTION); however, the recall repair failed to fix the vehicle. The manufacturer was not notified of the failure. The failure mileage was 18,000.

6/13/2025

While driving down a one way, my infotainment system completely shut down. The infotainment system controls lane assistance, blind spot sensor, A/C, radio etc. So when this occurred, all of the sensors in the vehicle also stopped working. As I attempted to change lanes, another vehicle was approaching on by driver side but was located in my blind spot. Because I didn't see anyone and the alert on my side mirror didnt go off, I assumed the lane was clear and attempted to merge. As I began to merge I noticed another vehicle in the lane at the last minute and clipped it (front driver side fender with passenger side of vehicle) before returning to my lane and eventually pulling over to assess damage. Prior to the accident an attempt to have the infotainment system recall addressed by VW was made but they scheduled the appointment almost a month out (November 5th, 2025). Due to this, I had to continue driving an unsafe vehicle with no safety alert features placing myself and my family at a higher risk of danger.

10/27/2025