2024 Volkswagen Atlas Cross Sport Owner Complaints

Bought this vehicle on9/9/23 with 20 miles on it. 45 minutes later while driving home from the dealership the vehicle lost power and slowed to a stop in the road. We barely made it off the bridge and were nearly rear ended as it was dark. The dealership diagnosed a bad ECM. The manufacturer also inspected. The vehicle jerked consistently and grew worse before it lost power. Multiple warnings flashed and the check engine remained on. Neither the manufacturer nor the dealer has rectified and says it is under review.

9/28/2023

The engine failed flashing a warning sign of rpm max 4000 from day 1 of me having the car. It is available for inspection. During the multiple times this has happened the car will come to a hault while driving on busy expressways of at least 70 mph. The dealer has not found a solution to the problem after at least 4 attempts.

7/1/2024

I was driving down the road and heard a weird noise as if something exploded…I look up and my sunroof had a big whole in it…I looked around to see if any trucks where by me and all the traffic was way behind or further up…. Nthn was near me to have cracked sunroof. I only had truck about 20 days or so… I believe it’s a defect and the dealer wants me to file it on my insurance..

12/22/2023

Windsheld cracks instantly, every time a small pebble hits it. Saw that the older models that this problem also. I have owned atleast 8 cars and this is only vehicle that's Windsheld cracks everything a small pebble hits it on highway. Hundred of others on social media are reporting the same problem!

3/19/2024

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V593000 (Engine and Engine Cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 3,000.

10/6/2023

The engine failed flashing a warning sign of rpm max 4000 from day 1 of me having the car. It is available for inspection. During the multiple times this has happened the car will come to a hault while driving on busy expressways of at least 70 mph. The dealer has not found a solution to the problem after at least 4 attempts.

7/1/2024

On March 6, 2024 I received a crack in my windshield while driving that spans nearly the entire width across the windshield at driver's eye level. Volkswagen has informed me that there are zero replacement windshields for this vehicle available in the entire country. I have attempted to work with Volkswagen directly, the originating dealership directly and 3rd party safety glass retailers. There is no anticipated date that the manufacturer is going to make this windshield part available and the vehicle is unsafe to drive. This vehicle is brand new and it is unacceptable that the manufacturer is not required to manufacture and make available important safety components to service these vehicles while still selling the exact same vehicles as new.

4/17/2024

My backup camera has flickered from a black screen to visible and the backup guidelines will also occasionally flicker. My vehicle is not listed under the 2024 VW Atlas Cross Sport affected by this backup camera issue.

7/22/2024

THREE TIME WHILE IN REVERSE THE CAR SUDDENLY STOPS AND MAKES LOUD NOISE. I AM VERY CONCERNED BECAUSE THIS CAR WAS RECENTLY PURCHASED AND I AM AFRAID TO DRIVE ON THE HIGHWAY. I AM CONTACTING THE DEALERSHIP TODAY ABOUT THIS ISSUE TODAY

8/29/2023

Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.

10/1/2024

On Two separate occasions one with me driving and the other my wife driving on interstate 84 adaptive cruise control engaged each time in a construction zone posted 70mph. The vehicle abruptly slowed down to 30mph with no warning, also there NOT any 30 mph signs. Thankfully it was not a busy part of the day, the outcome could have been disastrous. On the first occasion she was my passenger, the second I was her passenger. The vehicle is a 2024 Volkswagen Atlas Cross Sport SEL with under 1000 miles on it.

12/5/2023

forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.

7/22/2024

The engine failed flashing a warning sign of rpm max 4000 from day 1 of me having the car. It is available for inspection. During the multiple times this has happened the car will come to a hault while driving on busy expressways of at least 70 mph. The dealer has not found a solution to the problem after at least 4 attempts.

7/1/2024

Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.

8/11/2024

THREE TIME WHILE IN REVERSE THE CAR SUDDENLY STOPS AND MAKES LOUD NOISE. I AM VERY CONCERNED BECAUSE THIS CAR WAS RECENTLY PURCHASED AND I AM AFRAID TO DRIVE ON THE HIGHWAY. I AM CONTACTING THE DEALERSHIP TODAY ABOUT THIS ISSUE TODAY

8/29/2023

forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.

7/22/2024

To the best of my knowledge, the transmission failed to function appropriately causing danger. After pulling onto a major highway, the car stopped in front of oncoming traffic and the rpm’s shot up. After letting off the gas and pressing again, the car then shifted and was able to drive. This happened after several instances of delayed shifting noted but this is the first time it has stalled out while driving. Stalling on a major highway puts me and others at risk of crashing if I am unable to move my vehicle suddenly. No warning lamps were present then or now. According to my owners manual, I am to alert the NHTSA and Volkswagen. My next step is to reach out to Volkswagen.

10/7/2024

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that after pressing the engine Start/Stop button to start the vehicle in the driveway, she exited the vehicle and sat in the front passenger's seat. After 4-5 minutes, the vehicle inadvertently rolled backward while the transmission was in park (P). No warning light was illuminated. The vehicle rolled over her daughter's left knee before stopping at the end of the driveway. Additionally, the "Error: Drive System. Please Service Vehicle" message was previously displayed while driving, and the parking brake was inoperable. The police arrived on the scene and filed a report. The contact's daughter received medical treatment at the hospital for knee pain and tire scratches on her right knee and feet. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 21,350.

10/21/2024

CS screen is intermittently glitching and freezing resulting screen failure. This occurs at unexpected times before starting, while sitting, while driving, while sitting still, and while parking, This failure causes me to be unable to control air, radio, maps, backup camera, and music. The safety issues have occurred when backing, I nearly backed over a person because my backup camera was blacked out and they were in my blind spot, Two dealerships have seen film of the failures but not observed it in their shop. They are never able to get me in when the system is failing. The vehicle has been in shop at least 6 times for the failure. I have dealer service tickets and a a carfax report to document the attempted repairs. I also have photos and videos of failure. The dealership I bought it from, Fowler Volkswagon, and Oklahoma City Volkswagon have both tried to fix the problem. The dealership advised me that it could not be repaired. I submitted my problem to Volkswagon , Case # [XXX], they had me take to dealer again and it could not be fixed. Volkswagon said in their denial letter to help me, "but we are not able to assist in all cases". Yes Recall #91US. The screen was replaced but problem did not stop. I am still forced to a vehicle that is unsafe and a violation of Federal Motor Vehicle Safety Standard No. 111. That nearly resulted in back over of a pedestrian on [XXX]. The first failure was in 2/2024. I bought the car on [XXX] from Fowler Volkswagon Norman, Oklahoma. The car had 19 miles on it. I have taken into the shop 6 times. I am [XXX], a student, and work as waitress to support myself. I bought a new car and make payments on it and it is defective and unsafe. I want my new car to function as it was designed and Volkswagon cannot fix it. They told me to go to the BBB or arbitration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

11/29/2024

Rear view camera visibility failure from Infotainment system reboots. Car undergoes frequent infotainment center reboots, which causes a loss of rearview camera video feed and loss of several assistance systems, such as the rear pedestrian cross walk warning system until the reboot finishes. Has occurred multiple times while backing up, Reboots have been documented from 3 times and up to 37 times during the same 19 mile / 40 minute drive home, on different days. There has been multiple near collisions from this.

5/22/2025

forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.

7/22/2024

Windshield cracked for no apparent reason. Did not see or hear any object strike windshield. Began as a 6 inch crack from roof to rearview mirror and crack continues to spread and extend across windshield without any cause. The weather has been warm and no frost or cold yet crack grows 3 inches a day. Windshield wipers do not come on, collision warning goes off for no reason but does not go off when I was nearly hit headon, driver assist and lane departure does not work at all. I attempted to get Volkswagen dealership to repair for warranty and extended "Platinum Protection" plan but they refused. I have filed an insurance claim with my carrier.

4/3/2025

Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.

8/11/2024

Multiple error codes populated on my vehicle while driving to work. This occurred less than 3 months & less than 1500 miles since ownership. The car went into a reduced power/speed mode and advised for me to get service asap. I barely made it off the highway to my destination. Dealer said it was the fuel pump. If it was a faulty fuel pump - should I have been a part of the stop sale/recall? Engine/Transmission/PowerTrain- Error: Drive System. Please service vehicle. (Engine) Error: Start/Stop (Engine)

12/2/2024

65mph or greater steering wheel and suspension vibrates. Vw claims all atlas does it and I need to deal with it.

8/21/2024

1. Electrical- Ignition switch periodically does work. 2. Wheels/tires- All tires had to be replaced due to wear at just over 15,000. miles. Wear was on inside of all 4 tires equally. 3. Steering - drifts. Feels like little control over steering wheel! Happens periodically with highway speeds. 4. SUV jumps unexpectedly. 5. 4 recalls so far. Last software 7/17/2025- camera stays on reverse for at least a 5 miles then goes back. PRESTIAGE VW-Melbourne states they can't help me. No present recalls on complaints. HAS FAR AS HOW FAST I WAS GOING. IS HAD TO SAY..FROM 0-70 MILES PER HR

7/18/2025

Rear view camera visibility failure from Infotainment system reboots. Car undergoes frequent infotainment center reboots, which causes a loss of rearview camera video feed and loss of several assistance systems, such as the rear pedestrian cross walk warning system until the reboot finishes. Has occurred multiple times while backing up, Reboots have been documented from 3 times and up to 37 times during the same 19 mile / 40 minute drive home, on different days. There has been multiple near collisions from this.

5/22/2025

I had the safety recall for the info system display fixed/updated on June 14, 2025. I have had no issues with the screen being distorted since up until this afternoon. I just came to turn my car on and the screen is distorted again, like how tvs used to look in the 80s if your antenna wasn’t in the right place. It is impacting the view when reversing. No lights or warnings prior to, and my car has been parked in the shade with the weather only 77 degrees today

6/27/2025

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown warning lights were illuminated. The contact stated there were audible chimes and alarms sounding during the failure. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 800. VIN tool confirms parts not available.

8/7/2024

I purchased my 2024 Atlas Cross Sport back in March of 2024. Within the first two weeks, the 5F module that controls the entire infotainment screen went out. They completely replaced the module. Since then, I have had it in the dealership several times due to the screen completely blacking out. We are unable to see any air conditioning controls(like defrost), backup camera, or vehicle information. We have went back and forth several times about whats causing it. First there was a "recall" that a software update was suposed to fix. We had in in and they applied the update. Less than a week later, the screen blacked out again. We took it back into the dealership. They had it for another week and said that they could not replicate the issue so nothing was wrong. They then started blaming our cellphones telling us that we cant have them plugged in or connected wirelessly. The following week we kept all of our devices disconnected and had the issue happen AGAIN. We took it back and after two more weeks of repairs they replaced the entire 5F module again. Less than 24 hours after picking it up we got an airbag error. We were able to take a picture and send it into the dealership. They informed us that its a known issue and to try driving it around with nothing in the front seat. So at this point we are unable to use half of the cars capabilities and apparently not allowed to have anything laying in the passenger seat because it causes an error bag error. So we are basically driving this vehicle around not knowing wether or not the airbags would deploy in an accident. We are beyond fed up with the excuses the dealership is giving us and feel completely unsafe driving the vehicle. I found where they recalled almost 300,000 atlas SUVs last year and apparently had a recall to fix the issue. Ours should have been fixed but we are just told to not put anything in the seat to prevent the error.

10/6/2025

Infotainment screen reset multiple times while driving. Once parked, I turned the car off and back on again to see if that would fix the issue. The screen now won’t turn on at all and multiple safety features are disabled.

10/17/2025

The infotainment center on my 2024 VW Atlas Cross Sport went fully dead today. I reached out to VW and this is apparently a widespread issue. Along with the infotainment being dead, many of the safety systems are down, and without access to the screen I have no access to the backup camera. I am unable to adjust the climate control as well.

10/17/2025

Purchased car 8/22/2023 when driving from dealership to home alert came on for daytime driving light error and drivers side door was letting water intrude into the car from the bottom of the door. 8/23/2023 took it to nearest dealer and made first appointment available for repairs. Neither repair could be made by the dealership (invoice 491449) although they tried several times to adjust the door. Called VW warranty case #05862036. I was told to take new car to body repair shop (nearest shops suggested 350-540 miles round trip). When contacting suggested GMC body repair shops neither could verify contact from VW nor safety of door without visually inspecting on site. The car currently has 364 miles and has not been driven for the last 12 days because VW will not accept liability for driving with the door misaligned. Also there is no replacement available for the daytime running light nor any projected date for parts.

9/9/2023

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the windshield cracked. The contact was unaware if there was an impact to cause the failure. The dealer was made aware of the issue and referred the contact to Safelite Auto Glass. The vehicle was diagnosed by Safelite Auto Glass and the contact was informed that the windshield could not be repaired, but instead needed to be replaced. The contact stated the replacement windshield would come from the manufacturer and the dealer had no windshield available to replace the cracked windshield. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the parts to replace the windshield. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30.

7/18/2024

65mph or greater steering wheel and suspension vibrates. Vw claims all atlas does it and I need to deal with it.

8/21/2024

Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.

10/1/2024

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that after pressing the engine Start/Stop button to start the vehicle in the driveway, she exited the vehicle and sat in the front passenger's seat. After 4-5 minutes, the vehicle inadvertently rolled backward while the transmission was in park (P). No warning light was illuminated. The vehicle rolled over her daughter's left knee before stopping at the end of the driveway. Additionally, the "Error: Drive System. Please Service Vehicle" message was previously displayed while driving, and the parking brake was inoperable. The police arrived on the scene and filed a report. The contact's daughter received medical treatment at the hospital for knee pain and tire scratches on her right knee and feet. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 21,350.

10/21/2024

Have had the car for about 3 months. In that time frame the main display for the radio and vehicle monitoring will go out and become unreadable. This will cause the various sensors to go inop, these include but not always the front collision/brake sensor, the lane departure system, adaptive cruise control, etc. I have had the car in three times and the dealership will reset the system, say they do a firmware update and it still has the same issues. According to the dealership VW is aware of this issue and it is affecting multiple vehicles manufactured in 2024. Have not had an incident, but have a concern that a failure could happen and the vehicle not perform as designed causing an accident. Iam not able to disable the various sensors that this head unit controls or links together with others. Not comfortable that the car is functioning to designed specs.

12/16/2024

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving 80 MPH with the cruise control activated, the ADAS system misread the highway speed limit, and the vehicle suddenly decelerated. There were no warning lights illuminated. The vehicle was driven at various speeds with the cruise control activated; however, whenever the vehicle detected a traffic sign, the vehicle adjusted to the sign image; however, while school was not in session, the ADAS system adjusted the cruise control to the speed limit on the road sign. The vehicle was then taken to a dealer where it was diagnosed with software system failure. The vehicle was repaired, and the software was reset; however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,640.

2/28/2025

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving 80 MPH with the cruise control activated, the ADAS system misread the highway speed limit, and the vehicle suddenly decelerated. There were no warning lights illuminated. The vehicle was driven at various speeds with the cruise control activated; however, whenever the vehicle detected a traffic sign, the vehicle adjusted to the sign image; however, while school was not in session, the ADAS system adjusted the cruise control to the speed limit on the road sign. The vehicle was then taken to a dealer where it was diagnosed with software system failure. The vehicle was repaired, and the software was reset; however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,640.

2/28/2025

Windshield cracked for no apparent reason. Did not see or hear any object strike windshield. Began as a 6 inch crack from roof to rearview mirror and crack continues to spread and extend across windshield without any cause. The weather has been warm and no frost or cold yet crack grows 3 inches a day. Windshield wipers do not come on, collision warning goes off for no reason but does not go off when I was nearly hit headon, driver assist and lane departure does not work at all. I attempted to get Volkswagen dealership to repair for warranty and extended "Platinum Protection" plan but they refused. I have filed an insurance claim with my carrier.

4/3/2025

Each time I place my Cell Phone ( iPhone 12) it overheats to the point the safety device in phone shows a excessive heat warning.

4/18/2025

1. Electrical- Ignition switch periodically does work. 2. Wheels/tires- All tires had to be replaced due to wear at just over 15,000. miles. Wear was on inside of all 4 tires equally. 3. Steering - drifts. Feels like little control over steering wheel! Happens periodically with highway speeds. 4. SUV jumps unexpectedly. 5. 4 recalls so far. Last software 7/17/2025- camera stays on reverse for at least a 5 miles then goes back. PRESTIAGE VW-Melbourne states they can't help me. No present recalls on complaints. HAS FAR AS HOW FAST I WAS GOING. IS HAD TO SAY..FROM 0-70 MILES PER HR

7/18/2025

The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the message "Error Drive Speed" was displayed. Additionally, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 45 MPH, with the message "Engine Overheating" displayed. The contact pulled over to the side of the roadway and turned off the vehicle. The contact became aware of an abnormal coolant odor and allowed the engine to cool down for several minutes. The contact stated that the "Drive System" message was displayed. The vehicle was driven to the residence. The vehicle was towed to the dealer, where the contact was informed that it would take two weeks to diagnose the vehicle due to the dealer's service schedule. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 30,160. The VIN was unavailable.

7/31/2025

The contact's mother owns a 2024 Volkswagen Atlas. The contact stated that he was dropping his daughter off at school, as he shifted into reverse (R) to exit a parking space he observed that the rear view camera image had "flashed" and then the screen went black. The contact stated that he was moving at approximately 2 MPH when he crashed into the rear bumper of the vehicle parked behind him. The contact stated that there was minor damage, paint scrapes to each bumper. The police was called and issued a report and a traffic citation to the contact. The contact stated that no person was injured. The contact stated that he had determined that there was a recall associated to his mother's vehicle VIN, NHTSA Campaign Number: 25V334000 (Back Over Prevention), however she had not taken the vehicle to a dealer to have the recall repaired. The contact had not yet taken the vehicle to be repaired or to a dealer for the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 28,000.

8/1/2025

See attached document for complaint.

9/10/2025

See attached document for complaint.

9/10/2025