2017 Toyota Sienna Owner Complaints

NAVIGATION SYSTEM THE INSTALLED NAVIGATION SYSTEM ON TOYOTA SIENNA MODELS DOES NOT INDICATE THE DESTINATION SIDE OF THE ROAD. IN OTHER WORDS, THERE IS AN AUDIO INDICATION "YOU HAVE REACHED YOUR DESIGNATION" BUT IT DOES NOT INDICATE WHICH SIDE OF THE ROAD IT IS. THIS IS A REAL SERIOUS SAFETY RISK -- SUDDENLY THE DRIVER HAS TO TRY TO CHANGE LANES, SLOWING DOWN, TO TRY AND FIND THE DESTINATION, THEREBY RISKING BEING REAR-ENDED WHILE TRYING TO MANEUVER OUT OF THE CURRENT LANE. ALL NAVIGATION SYSTEMS SHOULD BE REQUIRED TO STATE THIS INFORMATION. EVEN HAND-HELD GPS SYSTEMS GIVE THIS VITAL INFORMATION. TOYOTA HQ SAID THERE IS NO PLAN ON FIXING THIS PROBLEM.

2/13/2017

THE LEFT REAR WINDOW SHATTERED WHILE AT A STOP LIGHT, NOTHING HIT THE WINDOW OR ANYTHING BUT IT SHATTERED. THE VEHICLE WAS STATIONARY, RUNNING AND STOPPED AT A STOP LIGHT WAITING TO TURN. I HAVE REASON TO BELIEVE THE AIR COMPRESSOR IN THE WINDOW HAD TOO MUCH PRESSURE AND EXPLODED. AT HIS TIME THE VEHICLES HAS NOT BEEN ASSESSED FURTHER .

4/5/2017

2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS

1/11/2018

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DEPRESSING THE ACCELERATOR PEDAL AFTER A STOP, THERE WAS A HARD JERK AND THE RPMS INCREASED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS AN ONGOING ISSUE WITH THE VEHICLE EVER SINCE IT WAS PURCHASED. THE MIRACLE TOYOTA (37048 US-27, HAINES CITY, FL 33844, (863) 956-1123) STATED THAT THE VEHICLE HAD TRANSMISSION FAILURE, WHICH WOULD DISAPPEAR AFTER DRIVING THE VEHICLE FOR AWHILE. WHILE THE CONTACT'S WIFE WAS DRIVING THE VEHICLE, A LOUD WHINING NOISE WAS HEARD. THE CONTACT'S WIFE WAS ABLE TO TURN OFF AND RESTART THE VEHICLE. AFTER A FEW MINUTES, THE NOISE DISAPPEARED. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND A TSB ISSUED BY TOYOTA FOR A SOFTWARE UPDATE. THE VEHICLE WAS TAKEN TO MIRACLE TOYOTA (37048 US-27, HAINES CITY, FL 33844, (863) 956-1123) WHERE IT WAS DIAGNOSED WITH NEEDING THE SOFTWARE UPDATED FOR THE ECU. THE UPDATE WAS PERFORMED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 10.

3/7/2018

THE SPEEDOMETER IS NOT LIGHTED DURING DAYLIGHT UNLESS THE HEADLIGHTS OR DRIVING LIGHTS ARE ON. THIS MAKES IT VERY DIFFICULT TO DETERMINE YOUR VELOCITY. IF YOU SPEND TOO MUCH TIME TRYING TO SEE THE SPEEDOMETER IT IS A SAFETY HAZARD. IT IS ALSO A HAZARD NOT KNOWING IF YOU ARE DRIVING TOO FAST OR TOO SLOWLY. THE SPEEDOMETER WAS LIGHTED ON MY 2008 SIENNA LE. THE SPEEDOMETER IS LIGHTED ON THE 2017 SIENNA XLE. TO INTRODUCE SUCH A SAFETY HAZARD ON THE LOWER PRICE MODEL SEEMS REALLY INAPPROPRIATE.

4/1/2017

THE 2017 TOYOTA SIENNA LE DOES NOT ILLUMINATE THE SPEEDOMETER, TACHOMETER AND OTHER GAUGES WHEN THE HEADLIGHTS ARE SET TO THE AUTO OR DRL OFF (LIGHTS OFF/ DAYTIME RUNNING LIGHTS ON) POSITION. AS A RESULT, UNDER SOME DAYLIGHT DRIVING CONDITIONS, SUCH AS WHEN EXTERIOR CONDITIONS ARE BRIGHT BUT THERE IS NO DIRECT LIGHT ON THE GAUGES, THE SPEEDOMETER IS NOT EASILY VISIBLE. FOR THE DRIVER TO DETERMINE THE CURRENT SPEED, FUEL LEVEL, ETC., IT CAN TAKE SEVERAL SECONDS FOR THE DRIVER'S EYES TO ADJUST TO THE DARKER INSTRUMENT PANEL AND LONGER IF THE DRIVER IS WEARING SUNGLASSES. THIS TAKES THE DRIVER'S ATTENTION OFF THE ROAD OR PREVENTS THE DRIVER FROM ACCESSING CRITICAL INFORMATION. PREVIOUS MODEL YEARS OF THE TOYOTA SIENNA LE, SUCH AS THE 2010, ILLUMINATED THE GAUGES BRIGHTLY WITH THE HEADLIGHTS TURNED OFF. TO FURTHER ILLUSTRATED THE PROBLEM, ASSUMING THE GAUGES ARE LIT 100% AT NIGHT WITH THE HEADLIGHTS ON, THE 2010 TOYOTA SIENNA LE LIT THE GAUGES 150% WITH THE HEADLIGHTS OFF AND THE 2017 TOYOTA SIENNA LE LIGHTS THEM 0%. THERE DOES NOT APPEAR TO BE ANYTHING ABOUT THE DESIGN OR CONTRAST OF THE GAUGES THAT HELPS MAKES THEM VISIBLE WITHOUT BACKLIGHTING. SOME OTHER TOYOTA SIENNA MODELS HAVE A WHITE BACKGROUND ON THE GAUGES WHICH MAKES THEM VISIBLE IN DAYLIGHT. NOTE THAT THE VEHICLE HAS A GAUGE DIMMER CONTROL THAT REDUCES THE BRIGHTNESS OF THE GAUGES WHEN THE HEADLIGHTS OR PARKING LIGHTS ARE ON. THIS CONTROL HAS NO EFFECT WHEN THE HEADLIGHTS ARE SWITCHED TO DRL OFF OR AUTO (UNDER DAYLIGHT CONDITIONS). IN OTHER WORDS, THERE IS NO METHOD OF BRIGHTENING THE GAUGES WITHOUT TURNING ON THE HEADLIGHTS IN THE DAY TIME. AND EVEN THEN, THE GAUGES ARE NOT BRIGHT ENOUGH FOR ALL CONDITIONS. PLEASE INVESTIGATE. THE MANUFACTURER SHOULD BE REQUIRED TO CORRECT THIS DESIGN FLAW TO PROTECT THE SAFETY OF THE VEHICLE OCCUPANTS.

8/4/2017

BOUGHT A 2017 SIENNA AWD ON 7/15 FROM VENTURA TOYOTA . ALTHOUGH THE SALESMAN THERE WAS CONFUSED WHETHER IT HAD A SPARE TIRE, MY BEEF IS WITH THE MANUFACTURER WHO DOESN'T SHOW THE LACK OF A SPARE IN THEIR SALES BROCHURE. THEY STATE THAT THEY HAVE RUN FLAT TIRES AND THEY HAVE NO ROOM FOR A SPARE TIRE. THE TIRES THEY PROVIDE ON THIS NEW VAN ARE BRIDGESTONE TURANZA EL400-02 . THESE TIRES ARE REPORTED TO HAVE A TREAD MILEAGE LIMIT OF ABOUT 15,000 MILES AND HAVE NO WARRANTY ON TREAD. I WOULD NOT HAVE BOUGHT THE VAN IF I KNEW IT DIDN'T HAVE A SPARE TIRE OR THAT I COULD NOT BUY AND USE A DONUT TIRE, IF NECESSARY. TOYOTA HEADQUARTERS INFORMED ME THAT USING A DONUT SPARE OR CHANGING TO CONVENTIONAL TIRES WOULD VOID THE WARRANTY ON ANY PART THEY FELT IT AFFECTED. AFTER TALKING TO A FEW TIRE DEALERS I FIND THE TIRES THEY USE HAVE BEEN A PROBLEM AND HAS SINCE BEEN REPLACED WITH BRIDGESTONE DRIVEGUARD WHICH DOES HAVE A TREAD WARRANTY. I'VE REQUESTED A CREDIT FOR THESE TIRES FROM TOYOTA HEADQUARTERS AND HAVE BEEN REJECTED. TOYOTA HAS NOT INFORMED PROSPECTIVE BUYERS OF THIS FLAW OR HAVE THEY REPLACED THESE TIRES THAT DON'T MEET TREAD EXPECTATIONS.

7/21/2017

I AM HAVING TO REPLACE ALL THE TIRES, WITH ONLY 19,903 MILES ON MY AWD 2017 MINIVAN. AT MY 10,000 MILE TOYOTACARE CHECK, THEY DIDN'T ROTATE THE TIRES BECAUSE THEY SAID NO ROTATION NEEDED DUE TO LESS TREAD ON BACK TIRES, SO ALREADY NOTICING UNEVEN WEAR. AT 15000, THEY ONLY ROTATED ONE SIDE. NOW AT 20,000 THEY TELL ME THE FRONT TIRES SHOW INNER SHOULDER WEAR. THEY DID ROTATE. HAD AN INDEPENDENT DOUBLE CHECK. THE TIRES THAT HAD BEEN ON FRONT ARE VERY WORN/SMOOTH ON INNER SIDE, TREAD LESS THAN 5 IN THE MIDDLE. THESE ARE THE TIRES THAT CAME ON THE MINIVAN WHEN I BOUGHT IT, BRAND NEW. THEY ARE RUN FLAT TIRES. THEY COST OVER $1000, AND LASTED LESS THAN 20,000 MILES, AND ONLY 14 MONTHS OF DRIVING. NO SPARE TIRE OR JACK CAME WITH THE VAN, NOR IS THERE SPACE TO CARRY A SPARE, ALMOST FORCING ME TO BUY MORE RUN FLAT TIRES. FROM WHAT I'VE READ RECENTLY, TOYOTA MINIVANS ARE WEARING TIRES OUT MUCH SOONER THAN OTHER MAKES.

12/28/2017

I WAS DRIVING ON THE INTERSTATE AT APPROXIMATELY 65 MILES PER HOUR. MY 'CHECK ALL WHEEL DRIVE SYSTEM' WARNING ALARM CAME ON SHORTLY FOLLOWED BY THE: CHECK ENGINE, BATTERY ALARM, COLLISION BREAKING SYSTEM, ETC. I'M CERTAIN THERE WERE MORE ALERTS GOING OFF; HOWEVER I WAS TRYING TO STEER A CAR, THAT HAD LOST POWER OFF THE ROADWAY. I WAS ABLE TO GET THE CAR SAFELY ONTO THE SHOULDER WHERE I ATTEMPTED TO TURN OFF THE VEHICLE. I COULDN'T TURN THE CAR OFF UNTIL I REALIZED I NEEDED THE CAR TO BE IN PARK. AFTER I TURNED THE CAR OFF I NOTICED BLACK SMOKE COMING FROM THE ENGINE AND COULD SMELL SOMETHING BURNING. I OPENED THE DOOR & GOT MY THREE YEAR OLD SON OUT OF THE CAR & NOTICED MORE BLACK SMOKE. I QUICKLY DISTANCED MYSELF FROM THE VEHICLE & NOTICED FIRE COMING FROM THE ENGINE. I CALLED 911 BUT THE CAR WAS ENGULFED IN FLAMES WITHIN MINUTES. THE FIRE DEPARTMENT RESPONDED WITHIN 5 MINUTES & WERE ABLE TO EXTINGUISH THE FIRE. *JS

7/1/2018

HUSBAND LOST CONTROL OF THE CAR DRIVING 75 MILED PER HOUR ON HIGHWAY. "AWD BRAKE OVERRIDE. CONTACT DEALERSHIP" CAME ON A GAUGE. PULLED OFF SIDE OF I-95 AND CAR SHOOK AND CAME TO A COMPLETE HAULT AFTER MAKING A LOUD GRINDING NOISE. WE IMMEDIATLEY NOTICED FIRE COMING FROM UNDER THE HOOD ON DRIVER SIDE. EVACUATED, CALLED 911. CAR WAS A TOTAL LOSS. PLEASE GET TOYOTA TO INVESTIGATE SINCE THIS IS NOT THE FIRST 2017 TOYOTA SIENNA TO CATCH ON FIRE IN THE SAME MANNER.

9/4/2018

CAR SMELLED OF GAS FROM THE TIME I BOUGHT IT (NEW) AFTER IT WAS STARTED AND IT WAS DRIVEN FOR A FEW MILES. SITTING OVERNIGHT, THE SMELL WOULD DISSIPATE, BUT THE SAME THING HAPPENED EACH DAY -- STRONG GAS SMELL AFTER A FEW MILES OF DRIVING . COLDER WEATHER, THE SMELL WAS MORE PRONOUNCED. DEALER DIDN'T SEE ANY DRIPPING GAS, SO SENT ME HOME TWICE WITHOUT REPAIRS BEING DONE. AFTER THEY KEPT IT OVERNIGHT, THEY SMELLED THE SMELL IN THE MORNING AND ONLY THEN DECIDED TO CALL TOYOTA WHO SAID THERE HAS BEEN A FEW PROBLEMS WITH INJECTOR SEALS. IT WAS REPAIRED AND IS FINE NOW. MY DAUGHTER'S FRIEND HAD THE SAME 2017 SIENNA AND IT CAUGHT FIRE ON THE HIGHWAY AND EXPLODED --- MY GUESS IS THAT THERE IS A VERY SERIOUS ISSUE HERE THAT NEEDS TO BE ADDRESSED.

7/25/2017

CAR STALLS WHEN ACCELERATING FROM A STOP. HAPPENS ON HIGHWAY STOP AND GO AND WHEN ENTERING A JUNCTION AFTER A STOP SIGN. AFTER THE STALL THE CAR JERKS AS IT SUDDENLY LACKS TORQUE AND GOES TO A LOWER GEAR. TOYOTA TECHNICIAN SAID THAT TRACTION CONTROL SHUTS OFF FUEL. THIS IS DANGEROUS SINCE IT LEAVES YOU STALLED AFTER GOING INTO A JUNCTION. THEY ISSUED A TSB 0197-17 THAT DIDN'T SOLVE THE PROBLEM AND THEY CLAIM THAT THERE IS NO PROBLEM AND THAT IT IS A DRIVING STYLE ISSUE.

10/11/2018

OUR 2016 SIENNA WHICH WE PURCHASED LAST MAY ACCELERATED ON IT'S OWN ON 2/16/2017 GOING THROUGH OUR SOUTH OUTSIDE WALL AND MASTER BATHROOM OF OUR HOUSE. MY HUSBAND LEFT THE VAN IN THE DRIVEWAY, UNLOADED THE GROCERIES, THEN GOT BACK INTO THE VAN, STARTED IT, PUT HIS FOOT ON THE BRAKE, SHIFTED TO DRIVE AND WITH HIS FOOT ON THE BRAKE THE VAN ACCELERATED INTO THE THE GARAGE. WE HAVE AN EXTENDED GARAGE WHICH HAD AN OFFICE AREA AND IT PROCEEDED TO PUSH THE OAK DESK THROUGH THE SOUTH EAST OUTSIDE WALL AND MASTER BATH. AS IT CONTINUED TO ACCELERATE AND BURN RUBBER ON OUR FINISHED GARAGE FLOOR, WITH HIS FOOT STILL ON THE BRAKE SLAMMED IT INTO REVERSE. THE SIENNA SHOT OUT OF THE GARAGE, HEADED DOWN OUR DRIVE, INTO OUR LAWN AND OVER OUR WINTER SNOW STAKES. KNOWING IT WAS NOT STOPPING AND THE BRAKES WERE NOT WORKING OTHER THAN LETTING HIM PUT THE CAR INTO GEAR, HE ONCE AGAIN SLAMMED IT INTO DRIVE. THE SIENNA SHOT INTO THE GARAGE A SECOND TIME, HITTING THE S. E. WALL AND YET AGAIN CONTINUED TO BURN RUBBER ON OUR FLOOR AS IT PUSHED THE DESK FURTHER THOUGH THE WALL. ONCE AGAIN, COMPLETELY BESIDE HIMSELF MY HUSBAND SLAMMED IT INTO REVERSE AND WHEN OUTSIDE IT FINALLY STOPPED AFTER HE STOMPED ON THE BREAKS WITH ALL HIS MIGHT! THE AIR BAG DID NOT DEPLOY NOR DID THE BRAKES EVERY BEGIN TO WORK TO SLOW IT DOWN. WE WILL NEVER DRIVE THIS VEHICLE AGAIN AND IT IS BEING STORED AT CARLSON TOYOTA UNTIL WE KNOW WHAT TOYOTA HEADQUARTERS INTENDS TO DO ABOUT THIS PROBLEM. WE ALSO NEED TO KNOW WHAT WE ARE TO DO BEINGS OUR SIENNA WAS PAID FOR AND NOW IT IS WORTHLESS TO US.

3/30/2017

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 40 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE BRAKES FAILED. AS A RESULT, THE VEHICLE REAR ENDED THE PRECEDING VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DAMAGED AND TOWED TO A TOW YARD. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

11/27/2018

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 50 MPH, A LOUD ABNORMAL NOISE WAS HEARD FROM THE ROOF AREA. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, SLID OPEN THE SUN ROOF COVER, AND NOTICED THAT THE GLASS WAS SHATTERED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER (SUNSHINE TOYOTA, 1355 W DICKMAN RD, BATTLE CREEK, MI 49037, (269) 965-1000) WAS CONTACTED AND STATED THAT THE FAILURE NOT UNDER WARRANTY AND THAT AN APPOINTMENT WOULD NEED TO BE SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE VIN WAS NOT AVAILABLE.

6/13/2018

I WAS DRIVING ON THE INTERSTATE AT APPROXIMATELY 65 MILES PER HOUR. MY 'CHECK ALL WHEEL DRIVE SYSTEM' WARNING ALARM CAME ON SHORTLY FOLLOWED BY THE: CHECK ENGINE, BATTERY ALARM, COLLISION BREAKING SYSTEM, ETC. I'M CERTAIN THERE WERE MORE ALERTS GOING OFF; HOWEVER I WAS TRYING TO STEER A CAR, THAT HAD LOST POWER OFF THE ROADWAY. I WAS ABLE TO GET THE CAR SAFELY ONTO THE SHOULDER WHERE I ATTEMPTED TO TURN OFF THE VEHICLE. I COULDN'T TURN THE CAR OFF UNTIL I REALIZED I NEEDED THE CAR TO BE IN PARK. AFTER I TURNED THE CAR OFF I NOTICED BLACK SMOKE COMING FROM THE ENGINE AND COULD SMELL SOMETHING BURNING. I OPENED THE DOOR & GOT MY THREE YEAR OLD SON OUT OF THE CAR & NOTICED MORE BLACK SMOKE. I QUICKLY DISTANCED MYSELF FROM THE VEHICLE & NOTICED FIRE COMING FROM THE ENGINE. I CALLED 911 BUT THE CAR WAS ENGULFED IN FLAMES WITHIN MINUTES. THE FIRE DEPARTMENT RESPONDED WITHIN 5 MINUTES & WERE ABLE TO EXTINGUISH THE FIRE. *JS

7/1/2018

LOST STEERING ABILITY FROM SOME CAUSE AFTER A LANE CHANGE, ON A HIGHWAY, VEHICLE CONTINUED INTO THE SHOULDER AND WOULD NOT ALLOW CORRECTION INTO THE LANE. POSSIBLE CAUSE IN MY OPINION MAY HAVE BEEN A L. FRONT TIRE BLOW OUT OR A STEERING LINKAGE ISSUE OR POSSIBLY THE STABILITY CONTROL SYSTEM. THE VEHICLE WAS NEW. IF THE TIRE BLEW OUT PRIOR TO THE RESULTING COLLISION, IT WAS EITHER DEFECTIVE OR PICKED UP DEBRIS ON THE HIGHWAY.

8/15/2017

2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS

1/11/2018

OUR 2016 SIENNA WHICH WE PURCHASED LAST MAY ACCELERATED ON IT'S OWN ON 2/16/2017 GOING THROUGH OUR SOUTH OUTSIDE WALL AND MASTER BATHROOM OF OUR HOUSE. MY HUSBAND LEFT THE VAN IN THE DRIVEWAY, UNLOADED THE GROCERIES, THEN GOT BACK INTO THE VAN, STARTED IT, PUT HIS FOOT ON THE BRAKE, SHIFTED TO DRIVE AND WITH HIS FOOT ON THE BRAKE THE VAN ACCELERATED INTO THE THE GARAGE. WE HAVE AN EXTENDED GARAGE WHICH HAD AN OFFICE AREA AND IT PROCEEDED TO PUSH THE OAK DESK THROUGH THE SOUTH EAST OUTSIDE WALL AND MASTER BATH. AS IT CONTINUED TO ACCELERATE AND BURN RUBBER ON OUR FINISHED GARAGE FLOOR, WITH HIS FOOT STILL ON THE BRAKE SLAMMED IT INTO REVERSE. THE SIENNA SHOT OUT OF THE GARAGE, HEADED DOWN OUR DRIVE, INTO OUR LAWN AND OVER OUR WINTER SNOW STAKES. KNOWING IT WAS NOT STOPPING AND THE BRAKES WERE NOT WORKING OTHER THAN LETTING HIM PUT THE CAR INTO GEAR, HE ONCE AGAIN SLAMMED IT INTO DRIVE. THE SIENNA SHOT INTO THE GARAGE A SECOND TIME, HITTING THE S. E. WALL AND YET AGAIN CONTINUED TO BURN RUBBER ON OUR FLOOR AS IT PUSHED THE DESK FURTHER THOUGH THE WALL. ONCE AGAIN, COMPLETELY BESIDE HIMSELF MY HUSBAND SLAMMED IT INTO REVERSE AND WHEN OUTSIDE IT FINALLY STOPPED AFTER HE STOMPED ON THE BREAKS WITH ALL HIS MIGHT! THE AIR BAG DID NOT DEPLOY NOR DID THE BRAKES EVERY BEGIN TO WORK TO SLOW IT DOWN. WE WILL NEVER DRIVE THIS VEHICLE AGAIN AND IT IS BEING STORED AT CARLSON TOYOTA UNTIL WE KNOW WHAT TOYOTA HEADQUARTERS INTENDS TO DO ABOUT THIS PROBLEM. WE ALSO NEED TO KNOW WHAT WE ARE TO DO BEINGS OUR SIENNA WAS PAID FOR AND NOW IT IS WORTHLESS TO US.

3/30/2017

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND. IN ADDITION, THE VEHICLE WAS SHIFTED INTO PARK THEN INTO THE DRIVE POSITION AND RESTARTED THE VEHICLE BUT STILL THE VEHICLE FAILED TO RESPOND. THE CONTACT MENTIONED THE ACCELERATOR PEDAL WAS DEPRESSED WITH FORCE AND THE VEHICLE STARTED TO OPERATE HOWEVER, AN ABNORMAL GRINDING NOISE WAS COMING FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO A BILL FOX TOYOTA AT 755 S ROCHESTER RD, ROCHESTER HILLS, MI 48307 WHERE THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THAT APPROXIMATE FAILURE MILEAGE WAS 2,873.

7/20/2017

THERE IS A SAFETY DESIGN FLAW IN THIS VEHICLE. THE DASHBOARD INSTRUMENT LIGHTS WILL NOT LIGHT UP IN THE DAYTIME MAKING IT VERY DIFFICULT TO READ THE SPEEDOMETER AND OTHER INSTRUMENTS RESULTING IN DISTRACTED DRIVING. TOYOTA REFUSES TO CORRECT THIS DESIGN FLAW.

3/13/2017

INSTRUMENT PANEL GAUGES HARD OR IMPOSSIBLE TO READ DURING DAYTIME HOURS UNLESS FULL SUN IS OUT. CAN NOT SEE THE SPEEDOMETER NOR OTHER INDICATIONS. INSTRUMENT PANEL LIGHTING COME ON WHEN HEADLIGHTS OR PARKING LIGHTS ON, BUT AT DAY TIME WHEN THEY ARE OFF, THE TERRIBLY DESIGNED DARK CLUSTER IS IMPOSSIBLE TO SEE. DUE TO THE DARK DESIGN OF THE CLUSTER, I RECOMMEND THAT THE VEHICLE CLUSTER ILLUMINATION TO BE ON AT ALL TIMES DURING VEHICLE OPERATIONS REGARDLESS THE POSITION OF THE HEADLIGHT SWITCH.

7/21/2018

OUR 2016 SIENNA WHICH WE PURCHASED LAST MAY ACCELERATED ON IT'S OWN ON 2/16/2017 GOING THROUGH OUR SOUTH OUTSIDE WALL AND MASTER BATHROOM OF OUR HOUSE. MY HUSBAND LEFT THE VAN IN THE DRIVEWAY, UNLOADED THE GROCERIES, THEN GOT BACK INTO THE VAN, STARTED IT, PUT HIS FOOT ON THE BRAKE, SHIFTED TO DRIVE AND WITH HIS FOOT ON THE BRAKE THE VAN ACCELERATED INTO THE THE GARAGE. WE HAVE AN EXTENDED GARAGE WHICH HAD AN OFFICE AREA AND IT PROCEEDED TO PUSH THE OAK DESK THROUGH THE SOUTH EAST OUTSIDE WALL AND MASTER BATH. AS IT CONTINUED TO ACCELERATE AND BURN RUBBER ON OUR FINISHED GARAGE FLOOR, WITH HIS FOOT STILL ON THE BRAKE SLAMMED IT INTO REVERSE. THE SIENNA SHOT OUT OF THE GARAGE, HEADED DOWN OUR DRIVE, INTO OUR LAWN AND OVER OUR WINTER SNOW STAKES. KNOWING IT WAS NOT STOPPING AND THE BRAKES WERE NOT WORKING OTHER THAN LETTING HIM PUT THE CAR INTO GEAR, HE ONCE AGAIN SLAMMED IT INTO DRIVE. THE SIENNA SHOT INTO THE GARAGE A SECOND TIME, HITTING THE S. E. WALL AND YET AGAIN CONTINUED TO BURN RUBBER ON OUR FLOOR AS IT PUSHED THE DESK FURTHER THOUGH THE WALL. ONCE AGAIN, COMPLETELY BESIDE HIMSELF MY HUSBAND SLAMMED IT INTO REVERSE AND WHEN OUTSIDE IT FINALLY STOPPED AFTER HE STOMPED ON THE BREAKS WITH ALL HIS MIGHT! THE AIR BAG DID NOT DEPLOY NOR DID THE BRAKES EVERY BEGIN TO WORK TO SLOW IT DOWN. WE WILL NEVER DRIVE THIS VEHICLE AGAIN AND IT IS BEING STORED AT CARLSON TOYOTA UNTIL WE KNOW WHAT TOYOTA HEADQUARTERS INTENDS TO DO ABOUT THIS PROBLEM. WE ALSO NEED TO KNOW WHAT WE ARE TO DO BEINGS OUR SIENNA WAS PAID FOR AND NOW IT IS WORTHLESS TO US.

3/30/2017

WHILE WAITING IN TRAFFIC ON A COUNTY ROAD TO TURN LEFT, OUR SIENNA WAS HIT FROM BEHIND BY A CAR TRAVELING AT APPROXIMATELY 40 MPH. FRONT ROW SEATBELTS DID NOT ENGAGE, NOR DID FRONT AIRBAGS DEPLOY. OUR SIENNA HIT THE STOPPED VEHICLE IN FRONT OF US UPON IMPACT AS WELL. ONLY RIGHT SIDE CURTAIN AIRBAGS DEPLOYED AND MIDDLE ROW SEATBELTS RESTRAIN. THIS RESULTED IN MULTIPLE INJURIES TO THE FRONT ROW PASSENGERS, INCLUDING A SEVERE CONCUSSION.

7/4/2018

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE THE CONTACT WAS ATTEMPTING TO LATCH HIS SIX YEAR OLD CHILD IN THE REAR MIDDLE SEAT BELT, THE SEAT BELT FAILED TO MOVE. THE CONTACT PULLED THE SEAT BELT HARDER IN ORDER TO MAKE THE SEAT BELT MOVE TO LATCH, AND NOTICED THAT THE FABRIC WAS SHREDDED. THE VEHICLE WAS TAKEN TO TOYOTA CARLSBAD (5424 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 438-2000). THE CONTACT WAS INFORMED THAT THE SEAT BELT WOULD BE REPAIRED AS A COURTESY. THE DEALER STATED THAT IT LOOKED AS IF THE SEAT BELT HAD BEEN CUT. THE CONTACT STATED THAT THE DEALER WOULD NOT EXPLAIN THE FAILURE OF THE SEAT BELT OR WHEN THE SEAT BELT RETRACTED. THE SEAT BELT FAILURE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE VIN WAS NOT AVAILABLE. .*BF *TR

2/14/2018

WHILE WAITING IN TRAFFIC ON A COUNTY ROAD TO TURN LEFT, OUR SIENNA WAS HIT FROM BEHIND BY A CAR TRAVELING AT APPROXIMATELY 40 MPH. FRONT ROW SEATBELTS DID NOT ENGAGE, NOR DID FRONT AIRBAGS DEPLOY. OUR SIENNA HIT THE STOPPED VEHICLE IN FRONT OF US UPON IMPACT AS WELL. ONLY RIGHT SIDE CURTAIN AIRBAGS DEPLOYED AND MIDDLE ROW SEATBELTS RESTRAIN. THIS RESULTED IN MULTIPLE INJURIES TO THE FRONT ROW PASSENGERS, INCLUDING A SEVERE CONCUSSION.

7/4/2018

HUSBAND LOST CONTROL OF THE CAR DRIVING 75 MILED PER HOUR ON HIGHWAY. "AWD BRAKE OVERRIDE. CONTACT DEALERSHIP" CAME ON A GAUGE. PULLED OFF SIDE OF I-95 AND CAR SHOOK AND CAME TO A COMPLETE HAULT AFTER MAKING A LOUD GRINDING NOISE. WE IMMEDIATLEY NOTICED FIRE COMING FROM UNDER THE HOOD ON DRIVER SIDE. EVACUATED, CALLED 911. CAR WAS A TOTAL LOSS. PLEASE GET TOYOTA TO INVESTIGATE SINCE THIS IS NOT THE FIRST 2017 TOYOTA SIENNA TO CATCH ON FIRE IN THE SAME MANNER.

9/4/2018

CAR STALLS WHEN ACCELERATING FROM A STOP. HAPPENS ON HIGHWAY STOP AND GO AND WHEN ENTERING A JUNCTION AFTER A STOP SIGN. AFTER THE STALL THE CAR JERKS AS IT SUDDENLY LACKS TORQUE AND GOES TO A LOWER GEAR. TOYOTA TECHNICIAN SAID THAT TRACTION CONTROL SHUTS OFF FUEL. THIS IS DANGEROUS SINCE IT LEAVES YOU STALLED AFTER GOING INTO A JUNCTION. THEY ISSUED A TSB 0197-17 THAT DIDN'T SOLVE THE PROBLEM AND THEY CLAIM THAT THERE IS NO PROBLEM AND THAT IT IS A DRIVING STYLE ISSUE.

10/11/2018

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOYOTA OF WICHITA FALLS (2213 OLD JACKSBORO HWY, WICHITA FALLS, TX 76301) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 40,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2/18/2021

The contact owns a 2017 Toyota Sienna. The contact stated that while driving at an undisclosed speed, after coming to a complete stop and attempting to accelerate, the vehicle suddenly stalled. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The traction control warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 65,000.

11/21/2023

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING, THE WINDSHIELD RESEMBLED A MAGNIFYING GLASS APPROXIMATELY SIX TO EIGHT INCHES ABOVE THE DASHBOARD. THE ISSUE CAUSED THE DRIVER TO EXPERIENCE DIZZINESS AND HEADACHES WHILE DRIVING. IN ADDITION, WHILE DRIVING APPROXIMATELY 65 MPH, THE REAR DRIVER SIDE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD HAD A THIRD DIMENSIONAL MAGNIFYING GLASS, WHICH WAS A MANUFACTURER'S DEFECT THAT COULD NOT BE RECTIFIED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800.

1/27/2017

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AND UNATTENDED, THERE WAS AN ABNORMAL POPPING SOUND DETECTED. THE CONTACT'S NEIGHBOR NOTICED THAT THE REAR WINDSHIELD WAS CRACKED, WITHOUT IMPACT. THE CONTACT CALLED WALSER TOYOTA (4401 AMERICAN BLVD W, BLOOMINGTON, MN 55437, (612) 294-0220) AND WAS REFERRED TO A GLASS COMPANY. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,500.

5/10/2021

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING, THE WINDSHIELD RESEMBLED A MAGNIFYING GLASS APPROXIMATELY SIX TO EIGHT INCHES ABOVE THE DASHBOARD. THE ISSUE CAUSED THE DRIVER TO EXPERIENCE DIZZINESS AND HEADACHES WHILE DRIVING. IN ADDITION, WHILE DRIVING APPROXIMATELY 65 MPH, THE REAR DRIVER SIDE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD HAD A THIRD DIMENSIONAL MAGNIFYING GLASS, WHICH WAS A MANUFACTURER'S DEFECT THAT COULD NOT BE RECTIFIED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800.

1/27/2017

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, THE PASSENGER SIDE SLIDING DOOR OPENED AND FAILED TO LATCH. AS A RESULT, THE DOOR RETRACTED WHILE THE CONTACT'S ARM WAS STILL INSIDE THE VEHICLE. THE CONTACT MANAGED TO JERK HER ARM OUT OF THE VEHICLE, BUT SUSTAINED BRUISES AND SCRAPES TO THE ARM. MEDICAL ATTENTION WAS NOT RECEIVED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF NORTH CHARLOTTE (13429 STATESVILLE RD, HUNTERSVILLE, NC 28078, (704) 875-9199) AND A SERVICE APPOINTMENT WAS SCHEDULED FOR SEPTEMBER 6, 2019. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 45,397.

9/11/2019

EXCESSIVE TIRE WEAR ON OUTER EDGES. TIRES WERE ROTATED EVERY 5,000 MILES OR SO, AFTER 20,000 TIRES WERE VERY WORN. REPLACED AT 30,000, WHICH WAS ACTUALLY WAY PAST WHAT WAS SAFE FOR THEM. NOW, WITH MICHELIN DEFENDERS, AN ALIGNMENT UPON INSTALLATION (WHICH DID NOT SHOW ANYTHING), AND PROPER TIRE PRESSURE AT 4500 MILES, SAME WEAR IS HAPPENING. TOYOTA'S RESPONSE WAS THAT IT IS A HEAVY VEHICLE. WHAT IS IT: TIRES ARE FALSELY LABELED FOR HIGHER MILAGE THAN THEY GET OR ARE THE SIENNA TIRES NOT THE APPROPRIATE SIZE FOR THE WEIGHT OF THE VEHICLE? ATTACHED PHOTOS: FRONT WEAR AT 4500 MILES AS COMPARED TO BACK TIRE AND ORIGINAL TIRES AT 30,000.

3/19/2018

2017 SIENNA - 16886 MILES. FIRESTONE TIRES STARTED WEARING THIN AT 16,462 MILES. WAS TOLD TOYOTA DOES NOT HANDLE THAT. CALLED FIRESTONE AND WAS TOLD TO GO TO CORPORATE STORE. WAS TOLD AT FIRESTONE STORE TIRES WERE AT 5/32 AND NOTHING THEY COULD DO BECAUSE TIRES WERE NOT AT 4/32. CONCERNED BECAUSE FAMILY CAR, TIRES SHOULD NOT START TO WEAR AT LESS THAN 17,000 MILES. AT 16,886 MILES WHILE MY WIFE WAS DRIVING DOWN THE CITY ROAD AT 40 MPH, 2 FIRESTONE TIRES BLEW OUT. MY CONCERN IS MORE TIRES ARE ON ROAD AND THERE HAS TO BE A PROBLEM WITH THAT BATCH OF TIRES. FIRESTONE STILL WILL NOT SAY THEY ARE IN WRONG.

5/31/2019

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 50 MPH, A LOUD ABNORMAL NOISE WAS HEARD FROM THE ROOF AREA. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, SLID OPEN THE SUN ROOF COVER, AND NOTICED THAT THE GLASS WAS SHATTERED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER (SUNSHINE TOYOTA, 1355 W DICKMAN RD, BATTLE CREEK, MI 49037, (269) 965-1000) WAS CONTACTED AND STATED THAT THE FAILURE NOT UNDER WARRANTY AND THAT AN APPOINTMENT WOULD NEED TO BE SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. THE VIN WAS NOT AVAILABLE.

6/13/2018

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 30 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. TWO DAYS LATER, THE SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CLEARWATER TOYOTA (21799 US HWY 19 N, CLEARWATER, FL 33765, (800) 677-6099) WHERE IT WAS DETERMINED THAT SOMETHING FELL ONTO THE SUN ROOF AND CAUSED THE DAMAGE. THE CONTACT WAS ADVISED TO FILE AN INSURANCE CLAIM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1811150671, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

11/15/2018

SINCE WE BOUGHT THE VEHICLE THERE HAS BEEN A SHAKING AND BANG NOISE FROM THE THIRD SET ROW AND PASSAGER SEAT IN SECOND ROW AND GLOVE BOX. THE ARLINGTON VA DEALER FIXED IT NINE MONTHS LATER BUT THE NOISE AND SHAKING RETURNED YESTERDAY AT THE DEALER IN BOWIE MARYLAND THE TOLD US IT WAS A NORMAL CHARACTERISTICS ISSUE JUST WITH OUR VAN NO OTHER COMPLAINTS WERE ISSUED. THE TRIED TO FORCE US TO TAKE THE VAN BEFORE IT WAS FIXED AND TOOK THE RETAL CAR BACK WHICH LEFT US WITH NO VEHICLE. MY CASE NUMBER IS 108011842. JUST WANT IT FIXED NOT THE RUDE UNSATISFIED SERVICE FROM THE OWNER HIMSELF AND TOM THE SERVICE MANAGER.

8/2/2018

I DON'T HAVE A QUALITY ISSUE. MY PROBLEM IS THE HEADRESTS THAT HAVE TO MEET NHTSA REQUIREMENTS. WHEN I DRIVE MY CAR, THE HEADRESTS KILL MY NECK! I'M NOT EVEN UNDER A DOCTOR'S CARE, BUT I MAY HAVE TO BE, IF I KEEP THIS VEHICLE AS LONG AS I EXPECT TO. PLEASE CONSIDER REVISING THE HEADREST REQUIREMENTS. I THINK THERE MAY BE AN UNTOLD NUMBER OF CONSUMERS WITH NECK AND SPINAL PROBLEMS DUE TO THIS MANDATE.

8/22/2018

I BOUGHT NEW 2017 TOYOTA SIENNA AWD XLE. I NOTICED IN FIRST MONTH THAT STEERING WHEEL STARTED PULLING LEFT. TOOK THE VAN FOR ALIGNMENT BUT NEVER GOT FIXED. NOW I HAVE 25000 MILES TIRES ROTATION DEALERSHIP TOLD ME THAT MY TIRES ARE MORE WEARING INSIDE THAN OUTSIDE. AND IT'S NOT SAFE ON THE ROADS. I HAVE 4 KIDS THAT WE USE THIS VAN FOR DAILY TRANSPORTATION. I DON'T FEEL SAFE ON THE ROAD WITH MYSELF AND MY FAMILY.

4/6/2019

Pressure Control Soleneoid "A" Prformance stuck oof -P0746. Second opionin: Valve bddy Assembly clutch kits inside transmission. Toyota of Dallas refuse to provide service. I had done Tranmission service done by them . Need to get it fix van with new transmission installed and correct any other recall of 2025 to be fix.

2/22/2025

ON FRIDAY, 2/10/17, OUR 5 MONTH OLD SIENNA WAS DRIVEN INTO OUR SECURE GARAGE AND PARKED. NOTHING WAS OUT OF THE ORDINARY. ON SUNDAY, 2/12/17, THE VAN WAS FOUND WITH THE RIGHT SIDE REAR GLASS EXPLODED ON THE GROUND AND INSIDE THE VEHICLE. THE VAN HAD NOT BEEN TOUCHED BY ANYONE. I HAVE HOME SECURITY CAMERA FOOTAGE CONFIRMING THAT THE GLASS WAS INTACT WHEN PARKED AND THAT NOBODY OTHER THAN MYSELF HAD SET FOOT IN THE GARAGE DURING THE TIME IN QUESTION. ONLY BY CHANCE HAD I POSITIONED OUR CHILDREN'S CAR SEATS TO THE LEFT SIDE OF THE BENCH SEAT AND THE SEATS WERE NOT OCCUPIED AT THE TIME THE GLASS FAILED. OTHERWISE I WOULD HAVE BEEN REMOVING GLASS FRAGMENTS FROM MY KID'S LAP, FACE, EARS, EYES MOUTH, ETC.. I FEEL VERY LUCKY BUT HAVE LITTLE CONFIDENCE THAT THIS WILL NOT HAPPEN AGAIN. SO FAR, THE TOYOTA DEALERSHIP WHERE THE SIENNA WAS PURCHASED HAS BEEN UNWILLING TO COVER THIS UNDER WARRANTY OR ACKNOWLEDGE THIS IS A MANUFACTURER OR INSTALLATION FLAW BUT THEY ARE WILLING TO FIX IT IF I PAY THEM $790.

2/15/2017

2017 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED THE STEERING WAS IMPRECISE. THE VEHICLE WANDERED ON THE ROAD. THE HEATER/AC FAN HAD AN ANNOYING NOISE. THE VEHICLE WOULD NOT ACCELERATE IMMEDIATELY UPON DEPRESSING THE PEDAL. THE TRANSMISSION WOULD CONSTANTLY SHIFT UP AND DOWN ON VERY SMALL HIGHWAY INCLINES. *JS

1/11/2018

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE RPMS REVVED INDEPENDENTLY AND THE TRANSMISSION SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO SHEEHY TOYOTA OF FREDERICKSBURG (3507 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540) 507-0076) WHERE IT WAS DIAGNOSED THAT A SOFTWARE FAILURE CAUSED THE TRANSMISSION TO SELECT AN IMPROPER GEAR WHILE THE VEHICLE WAS ALREADY IN THE APPROPRIATE DRIVE GEAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 171130377. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

3/7/2018

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. DURING EXTREMELY COLD WEATHER WITH A WIND CHILL OF APPROXIMATELY MINUS 53 DEGREES, THE VEHICLE'S HOOD WAS AJAR TO JUMPSTART THE VEHICLE. THE CONTACT STATED THAT THE HOOD WAS BENT AND FAILED TO CLOSE PROPERLY. THE VEHICLE WAS TAKEN TO RUDY LUTHER TOYOTA (8805 WAYZATA BLVD, GOLDEN VALLEY, MN 55426 (612) 424-7924) WHERE THE CONTACT WAS INFORMED TO SUBMIT AN INSURANCE CLAIM. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE HOOD DESIGN WAS INADEQUATE AND NOT SUSTAINABLE. THE FAILURE MILEAGE WAS 20,000.

2/4/2019

TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, THE PASSENGER SIDE SLIDING DOOR OPENED AND FAILED TO LATCH. AS A RESULT, THE DOOR RETRACTED WHILE THE CONTACT'S ARM WAS STILL INSIDE THE VEHICLE. THE CONTACT MANAGED TO JERK HER ARM OUT OF THE VEHICLE, BUT SUSTAINED BRUISES AND SCRAPES TO THE ARM. MEDICAL ATTENTION WAS NOT RECEIVED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF NORTH CHARLOTTE (13429 STATESVILLE RD, HUNTERSVILLE, NC 28078, (704) 875-9199) AND A SERVICE APPOINTMENT WAS SCHEDULED FOR SEPTEMBER 6, 2019. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 45,397.

9/11/2019

The contact owns a 2017 Toyota Sienna. The contact stated that while driving approximately 65 MPH, the third-row driver’s side window suddenly shattered causing shards of glass to enter the vehicle. The cause of the failure was not determined. No object had contacted the vehicle to cause the failure. The local dealer and manufacturer were not yet contacted. The approximate failure mileage was 41,000.

1/14/2022

Wire harness section which controls the Parking Collision Warning and Rear Cross Traffic Warning is frayed, causing failure. This failure was determined by the dealer to be caused by mud packing into the rear bumper cavity. Dealer wanted over $1,000 to fix. Denied warranty, due to the cause being "an outside influence". There is no way to effectively wash the inside of the bumper without removing the bumper. If I pay for a new wire harness, the issue will re-occur. This poses an elevated risk to my family and any occupants of the vehicle, as key safety features must be disabled.

8/1/2022

Wire harness section which controls the Parking Collision Warning and Rear Cross Traffic Warning is frayed, causing failure. This failure was determined by the dealer to be caused by mud packing into the rear bumper cavity. Dealer wanted over $1,000 to fix. Denied warranty, due to the cause being "an outside influence". There is no way to effectively wash the inside of the bumper without removing the bumper. If I pay for a new wire harness, the issue will re-occur. This poses an elevated risk to my family and any occupants of the vehicle, as key safety features must be disabled.

8/1/2022