2013 Toyota Prius C Owner Complaints

WHEN I PULLED UP OUTSIDE OF MY HOUSE AND WENT TO OPEN THE BACK HATCH, I ACCIDENTALLY HIT THE LOCK BUTTON. THE CAR THEN LOCKED - BUT WITH MY SMART KEY FOB AND MY 10-MONTH-OLD DAUGHTER INSIDE OF THE CAR. IT IS SUPPOSED TO BE IMPOSSIBLE TO LOCK THE CAR WITH THE KEY FOB INSIDE. I HAD NO WAY OF GETTING INTO THE CAR TO GET MY DAUGHTER OUT - I HAD TO CALL THE POLICE AND HAVE THEM BREAK INTO THE CAR FOR ME. AS THE CAR STARTED AND DROVE TWICE - FROM WORK TO MY SITTER'S, FROM MY SITTER'S TO MY HOUSE - THE KEY WAS DETECTABLE FROM ITS LOCATION IN MY CAR. THERE IS NO WAY IT SHOULD HAVE LOCKED WITH THE KEY FOB STILL INSIDE. AND I CAN'T EMPHASIZE HOW MUCH OF A SAFETY HAZARD THIS IS - MY 10-MONTH-OLD DAUGHTER WAS IN THE CAR. WHAT IF IT HAD BEEN A REALLY HOT DAY? WHAT IF I HAD BEEN SOMEWHERE WHERE IT TOOK THE POLICE TIME TO GET TO ME? WHAT IF MY PHONE HAD BEEN LOCKED IN THE CAR? WHILE IT ALL TURNED OUT FINE, IT COULD HAVE BEEN DISASTROUS. AND THAT IS UNACCEPTABLE. THE SMART KEY SYSTEM ON MY CAR SHOULD NEVER ALLOW THE KEY TO BE LOCKED INSIDE. *TR

7/15/2013

I HAVE HAD MY TOYOTA PRIUS C FOR 1.5 YEARS. I WAS ASSURED IT WAS A SAFE CAR. HOWEVER THIS CAR IS DANGEROUS. THE CAR HAS AN AUTO TRACTION CONTROL THAT WILL TURN ON DURING FLURRIES OR IF THERE ARE WET LEAVES OR RAIN. WHEN THE TRACTION CONTROL (A SAFETY FEATURE) TURNS ON MY WHEELS STOP,MY BRAKES STOP, I CANNOT CONTROL MY STEERING AND I AM BASICALLY AT THE MERCY OF THE CAR. I HAVE BEEN IN SEVERAL NEAR ACCIDENTS ON MAJOR HIGHWAYS 55-65 MPH, AND ON BACK ROADS 25MPH+ AND ON TURNS WHERE I AM GOING 2-4 MPH AT A GLIDE, OR ON HILLS, BECAUSE THE CAR WILL TURN ON THE AUTO TRACTION AND I LOSE COMPLETE CONTROL. THERE ARE HUNDREDS OF COMPLAINTS BASED ON THIS FEATURE OF THE CAR (WHICH OTHER CARS HAVE A FEATURE TO TURN OFF THE TRACTION) YET TOYOTA HAS DONE NOTHING. PEOPLE HAVE FOUND A WAY TO SHUT OFF THE TRACTION THEMSELVES IN NEWER MODELS THROUGH A SET OF STEPS THAT COULD BLOW THE ENGINE, YET THEY SAY THE RISK IS THE SAFER OPTION. A GOOGLE SEARCH WILL SHOW THOUSANDS OF PEOPLE WHO FEEL LIKE THEIR LIFE IS IN DANGER BECAUSE OF HOW BAD THIS FEATURE IS IN BAD WEATHER. THIS CAR CANNOT HANDLE ANY TYPE OF BAD WEATHER. I TRIED TO GO TO A TOYOTA MECHANIC (JONES JUNCTION IN BEL AIR MARYLAND) AND WAS TOLD I WAS OUT OF LUCK AND I WOULD JUST HAVE TO CRASH MY CAR IN A POTENTIALLY FATAL ACCIDENT BECAUSE THEY DIDN'T WANT TO BE LIABLE. I FEEL LIKE MY LIFE AND THOSE AROUND ME ARE IN DANGER BECAUSE THE CAR SO EASILY GOES OUT OF CONTROL. I CAN'T EVEN GET IN MY OWN DRIVEWAY OR MOVE IF THERE IS 1 INCH OF SNOW BECAUSE EVERYTHING SHUTS OFF AND I GET STUCK IN THE STREET. I'M SCARED IN THIS CAR BUT I CANNOT RETURN IT BECAUSE I WOULD LOSE SO MUCH MONEY. THIS "SAFETY FEATURE" PUTS LIVES IN DANGER AND THERE IS NO OPTION TO TURN IT OFF UNLIKE OTHER BETTER CAR MODELS. TOYOTA NEEDS TO RECALL THEIR PRIUS AND PRIUS C AND PRIUS V CARS SO OWNERS CAN HAVE THE OPTION OF TURNING ON OR OFF THE TRACTION. *TR

2/27/2015

TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS C. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A TREE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.

11/7/2014

BRAKE LIGHTS STAY ON AFTER BRAKE PEDAL IS RELEASED WHEN CAR IS IN PARK AND WHEN IT IS IN MOTION. THE BRAKE LIGHTS STAY ON EVEN AFTER THE KEY IS REMOVED FROM IGNITION AND CAR LOCKED. TOYOTA HAS REPAIRED THIS PROBLEM TWICE AND NOW IT IS THE THIRD TIME I HAVE THE PROBLEM.

2/25/2018

WHILE DRIVING ON THE HIGHWAY, WITH LESS THAN 45,000 MILES AND REGULAR MAINTENANCE METICULOUSLY PERFORMED ON THE CAR, THE BRAKE SYSTEM WARNING, ABS WARNING, AND SLIP INDICATOR WARNING LIGHTS ALL ILLUMINATED - INDICATING, "HAVE THE VEHICLE INSPECTED BY YOUR TOYOTA DEALER IMMEDIATELY." TOOK CAR TO TOYOTA DEALER AND SERVICE TECHNICIAN DISCOVERED ENGINE ELECTRICAL WIRE HARNESS WAS COMPLETELY CHEWED THROUGH BY RODENTS, WHICH HE SAID HAS BECOME INCREASINGLY COMMON NOW THAT TOYOTA IS USING SOY-BASED WIRE COVERINGS, AND THAT THE CAR WAS UNSAFE TO DRIVE UNTIL THE WIRE HARNESS IS COMPLETELY REPLACED. THE ESTIMATED COST OF REPAIR IS $3,843.83. TOYOTA WILL NOT COVER THE COST OF THEIR DESIGN DEFECT, WHICH NOT ONLY CAUSES A MAJOR FINANCIAL SETBACK, BUT ALSO A SERIOUS SAFETY HAZARD FOR ANYONE DRIVING A TOYOTA.

4/5/2017

DRIVING ON A HIGHWAY ON MY WAY TO WORK SUDDENLY THE MY 2013 PRIUS C ENGINE COMPLETELY STOPS. THE CHECK ENGINE LIGHT AND CHECK HYBRID SYSTEM LIGHT CAME ON. THE CAR COMPLETELY SHUTS DOWN AND NOW I'M A SITTING DUCK GOOD THING PEOPLE SLEW DOWN FOR ME AND EVEN HELP ME PUSH MY CAR TO THE SIDE OF THE ROAD SAFELY. THIS IS A VERY DANGEROUS SITUATION AND NEEDS ATTENTION. IVED TAKEN MY CAR TO ANTIOCH TOYOTA AND EMPHASIZE THAT I SAW 2 RECALLS ON THIS WEBSITE BUT THE DID NOT BELIEVE ME AND THEY ARE CHARGING ME OVER $4000 TO FIX IT. IT'S NOT RIGHT FOR THEM TO JUST CHECK THEIR SYSTEM AND NOT CHECK A NHTSA WEBSITE FOR RECALLS AND COMPLAINTS. IT'S VERY IRRESPONSIBLE FOR THEM NOT TO CHECK FOR RECALLS

7/2/2020

WHILE DRIVING MY PRIUS C 2013, WITH 11,484 MILES, FOR 5 MINUTE, THE MESSAGE PANEL INDICATE IMMIEDIATE STOP AT SAFE PLACE WITH ALL PRECAUTIONS. HABRID SYSTEM NOT FUCNTIONING.. 6 OR 7 WARNING LIGHTS APPEAR ON DISPLAY PANEL. AND MOTOR BECOMES UNSTABLE OF ITS RPM'S. AND STARTS HESITATION. CAR IN DEALERS SHOP FOR 3 DAYS WITH NO IDEA OF REASONS FOR THIS OCCURRENCE.FORTUNETLY I WASN'T ON HIGHWAY OR TURNPIKE, I WAS 3 MINUTES FROM MY HOME.. TOYOTA DOES NOT PROVIDE ROADSIDE ASSITTENCE EVEN IF YOU BOUGHT CAR NEW WITHIN 36,000 MILES OR 3 YEAR WARRENTY.??????

1/27/2016

MY PRIUS C HAS 110,000 MILES AND ALREADY EXPERIENCE THE CHECK HYBRID SYSTEM LIGHT TWICE, THE FIRST TIME I JUST DISCONNECT ALL THE WIRING TO THE HYBRID BATTERY AND IT SAT FOR ABOUT 4 MONTHS, THAN RECONNECTED THE WIRES AND OPERATED NORMAL 2 MONTHS WENT BY AFTER A NORMAL DRIVE, PARKED THE CAR BUT WHEN I WENT AND STARTED THE CAR THE CHECK HYBRID SYSTEM LIGHT COMES BACK ON AGAIN.

2/14/2020

DRIVING ON A HIGHWAY ON MY WAY TO WORK SUDDENLY THE MY 2013 PRIUS C ENGINE COMPLETELY STOPS. THE CHECK ENGINE LIGHT AND CHECK HYBRID SYSTEM LIGHT CAME ON. THE CAR COMPLETELY SHUTS DOWN AND NOW I'M A SITTING DUCK GOOD THING PEOPLE SLEW DOWN FOR ME AND EVEN HELP ME PUSH MY CAR TO THE SIDE OF THE ROAD SAFELY. THIS IS A VERY DANGEROUS SITUATION AND NEEDS ATTENTION. IVED TAKEN MY CAR TO ANTIOCH TOYOTA AND EMPHASIZE THAT I SAW 2 RECALLS ON THIS WEBSITE BUT THE DID NOT BELIEVE ME AND THEY ARE CHARGING ME OVER $4000 TO FIX IT. IT'S NOT RIGHT FOR THEM TO JUST CHECK THEIR SYSTEM AND NOT CHECK A NHTSA WEBSITE FOR RECALLS AND COMPLAINTS. IT'S VERY IRRESPONSIBLE FOR THEM NOT TO CHECK FOR RECALLS

7/2/2020

While in line at a church food bank, with cars in front and in back of me, the Prius C suddenly lunged forward. While my foot was on the brake, I hit the car in front of me. The impact was strong enough to cause almost $1400 worth of damage to the car in front of me and more than that for my car. My car's fender is damaged as well as the lights and hood of the car. My sister was in the passenger seat and nephew in the back seat. My sister told me that all she could see when the sudden movement started was my foot on the brake. She said that from where she was sitting, she could not see if my foot was on the gas pedal but could clearly see when my foot was on the brake. So lucky that there were no injuries either to the husband and wife in the car in front of me nor to my passengers. There is no reason for me to have accelerated that fast when the car in front moved a fraction of feet at a time. I would release the brake and the car would move slowly until I applied the brake again. The Prius was inspected by Toyota at a dealer and we were told they could find no sign of anything wrong with the car. There were no warning lights or messages before the sudden acceleration happened. Due to the possibility of it happening again, we decided to park the car in case any litigation could be processed. We have been denied by many law firms due to the fact that there were no serious injuries and the age of the car. About a month after the incident, we bought a new Prius and if unable to litigate, will sell the car for parts. My fear is that it may happen again and could seriously injure or kill someone or the driver and/or passengers in our 2013 Prius. We will not allow it to be driven again and will either junk or sell for parts. Is there any recourse for us to pursue to be refunded for the damage that we paid to the couple whose car we hit, a rental until we bought the new car and refund for the 2013 Prius. Thank you very much for your attention.

5/18/2021

TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS C. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A TREE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK AND KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.

11/7/2014

I WAS INVOLVED IN A LEFT-HAND TURN, T-BONE STYLE/SIDE IMPACT CAR ACCIDENT ON JUNE 5TH, 2019. THE OTHER DRIVER WAS GOING 50+ MPH AND I WAS GOING 20 MPH. MY AIR BAGS SHOULD HAVE AT LEAST DEPLOYED ON THE PASSENGER SIDE WHERE THERE IS IMPACT.

6/10/2019

WE HAVE REPLACED 3 HEAD LAMP BULBS IN THE PAST 6 WEEKS. *TR

1/15/2015

TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS C. THE CONTACT STATED THAT THE REVERSE LIGHTS WOULD NOT ILLUMINATE. UPON INSPECTION, THE CONTACT DISCOVERED THAT WATER WAS PRESENT INSIDE THE LIGHT COVER FIXTURE, WHICH CAUSED AN ELECTRICAL SHORT AND CORROSION TO THE WIRE HARNESS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

10/31/2016

AT APPROXIMATELY 2:10PM ON MONDAY DECEMBER 10, 2014 I WAS RETURNING HOME FROM A BRIEF TRIP. I WAS MAKING THE 90 DEGREE RIGHT TURN INTO MY DRIVEWAY WHEN I FELT MY CAR, A PRIUS, ACCELERATE BY ITSELF. BUT THIS ACCELERATION WAS NOT LIKE WHAT YOU GET WHEN YOU STEP ON THE GAS. IT WAS AS IF THE CAR HAD A MIND OF ITS OWN AND IT WAS GOING TO GO! THIS CAR HAS A LOW HORSEPOWER ENGINE AND I CAN'T IMAGINE ME BEING ABLE TO "LAY RUBBER" WITH THIS VEHICLE AND YET THE PHOTOS MY HUSBAND TOOK LATER CLEARLY SHOW TIRE MARKS ON THE ASPHALT DRIVEWAY. THE CAR HIT MY NEIGHBOR'S CONCRETE BLOCK RETAINING WALL AND CLIMBED IT. THE UPWARD THRUST WAS ON THE PASSENGER SIDE WHEEL OF THE VEHICLE AND THE CAR FLIPPED OVER AND CAME TO REST ON ITS WINDSHIELD. THE DRIVER SIDE WINDOW WAS SHATTERED, BUT NO AIRBAGS DEPLOYED. I WAS UPSIDE DOWN, HANGING FROM THE SEAT BELT AND SHOULDER HARNESS. I WAS NOT HURT AS FAR AS I CAN DETERMINE, WHICH IS PRETTY AMAZING. I WAS ABLE TO EFFECT AN EXIT FROM THE VEHICLE, WITH ASSISTANCE, THROUGH THE SHATTERED WINDOW. OUR DRIVEWAY IS PRETTY SHORT SO ALL THIS HAPPENED WITHIN LESS THAN 3 SECONDS AND ~20 FEET. *TR

12/25/2014

AROUND 2:00 AM ON FWY 101 NORTH/SOUTH DIVISION POINT, CAR SUDDENLY LOST ITS POWER AND ACCELERATOR STOPPED WORKING AND STOPPED IN THE CURVING AREA ON FASTEST LANES. I TURNED MY KEY ON/OFF FOR 5 TIMES LIGHTS ON THE PANEL WAS ON BUT ACCELERATOR WAS NOT WORKING AT ALL FOR 30 MIN SO I CALLED POLICE AND AAA TOWING. WHEN FINALLY AAA CAME AND TALKING ON THE PHONE, THE CAR STARTED TO ACCELERATED AGAIN. IT WAS VERY DANGEROUS SITUATION AS MY CAR WAS FORCED TO PARK ON THE FASTEST LANE ON THE CURVING AREA AT 2:00AM AND MANY TRUCKS AND CARS WERE DRIVING 90 MILES/HOUR. 4-5 CARS WERE YELLING AT ME "IT IS VERY DANGEROUS TO PARK YOUR CAR RIGHT HERE !" AND SOME MALE DRIVERS OFFERED ME FOR HELP BUT I TOLD THEM THAT I WAS WAITING FOR POLICE (AS I WAS MORE AFRAID TO GET A HELP FROM STRANGERS.) THIS INCIDENT COULD CAUSE A VERY SERIOUS INJURIES OR DEATH. NEXT DAY, I TOOK MY CAR TO TOYOTA NORTHLEDGE BUT THEY SAID THERE WAS NO PROBLEM OF THIS CAR. I READ THE "RECALL" OF TOYOTA PRIUS 2010-2014 ABOUT INVERTER PROBLEM WHICH CAUSE THE POWER FAILURE BUT TIM/SERVICE MANGER TOLD ME THAT "YOUR VIN # IS NOT COVERED WITH THIS ISSUE." THEREFORE, HE CAN NOT DO ANYTHING ABOUT IT.

6/22/2018

I HAVE HAD MY TOYOTA PRIUS C FOR 1.5 YEARS. I WAS ASSURED IT WAS A SAFE CAR. HOWEVER THIS CAR IS DANGEROUS. THE CAR HAS AN AUTO TRACTION CONTROL THAT WILL TURN ON DURING FLURRIES OR IF THERE ARE WET LEAVES OR RAIN. WHEN THE TRACTION CONTROL (A SAFETY FEATURE) TURNS ON MY WHEELS STOP,MY BRAKES STOP, I CANNOT CONTROL MY STEERING AND I AM BASICALLY AT THE MERCY OF THE CAR. I HAVE BEEN IN SEVERAL NEAR ACCIDENTS ON MAJOR HIGHWAYS 55-65 MPH, AND ON BACK ROADS 25MPH+ AND ON TURNS WHERE I AM GOING 2-4 MPH AT A GLIDE, OR ON HILLS, BECAUSE THE CAR WILL TURN ON THE AUTO TRACTION AND I LOSE COMPLETE CONTROL. THERE ARE HUNDREDS OF COMPLAINTS BASED ON THIS FEATURE OF THE CAR (WHICH OTHER CARS HAVE A FEATURE TO TURN OFF THE TRACTION) YET TOYOTA HAS DONE NOTHING. PEOPLE HAVE FOUND A WAY TO SHUT OFF THE TRACTION THEMSELVES IN NEWER MODELS THROUGH A SET OF STEPS THAT COULD BLOW THE ENGINE, YET THEY SAY THE RISK IS THE SAFER OPTION. A GOOGLE SEARCH WILL SHOW THOUSANDS OF PEOPLE WHO FEEL LIKE THEIR LIFE IS IN DANGER BECAUSE OF HOW BAD THIS FEATURE IS IN BAD WEATHER. THIS CAR CANNOT HANDLE ANY TYPE OF BAD WEATHER. I TRIED TO GO TO A TOYOTA MECHANIC (JONES JUNCTION IN BEL AIR MARYLAND) AND WAS TOLD I WAS OUT OF LUCK AND I WOULD JUST HAVE TO CRASH MY CAR IN A POTENTIALLY FATAL ACCIDENT BECAUSE THEY DIDN'T WANT TO BE LIABLE. I FEEL LIKE MY LIFE AND THOSE AROUND ME ARE IN DANGER BECAUSE THE CAR SO EASILY GOES OUT OF CONTROL. I CAN'T EVEN GET IN MY OWN DRIVEWAY OR MOVE IF THERE IS 1 INCH OF SNOW BECAUSE EVERYTHING SHUTS OFF AND I GET STUCK IN THE STREET. I'M SCARED IN THIS CAR BUT I CANNOT RETURN IT BECAUSE I WOULD LOSE SO MUCH MONEY. THIS "SAFETY FEATURE" PUTS LIVES IN DANGER AND THERE IS NO OPTION TO TURN IT OFF UNLIKE OTHER BETTER CAR MODELS. TOYOTA NEEDS TO RECALL THEIR PRIUS AND PRIUS C AND PRIUS V CARS SO OWNERS CAN HAVE THE OPTION OF TURNING ON OR OFF THE TRACTION. *TR

2/27/2015

I AM REQUESTING $2,919.03 IN REPAIR REIMBURSEMENT FOR MY 2013 PRIUS C, VIN # [XXX] ON 2-11-19 I ATTEMPTED A RIGHT TURN ON A CITY STREET IN SAN MARCOS, CA. I ROTATED THE STEERING WHEEL AND HEARD AND FELT A 'CLUNK.' THE STEERING WHEEL LOST ALL TORQUE AND SPUN FREELY WITHOUT ENGAGING THE WHEELS. I DRIFTED INTO THE MIDDLE OF THE INTERSECTION WITH COMPLETE LOSS OF STEERING (SEE SAN DIEGO SHERIFF REPORT #[XXX]. BIG RED'S AUTOMOTIVE (SEE ATTACHED INVOICE) TOOK ATTACHED PICTURES OF STEERING COLUMN AND INTERMEDIATE SHAFT. PICTURES REVEAL INTERNAL DAMAGE TO COGS. CARFAX REPORT INDICATES EXTENSIVE DEALER SERVICE HISTORY WITH NO REPORTED ACCIDENTS. DEALER TOYOTA OF ESCONDIDO DID NOT DISCLOSE DAMAGE OR ACCIDENT TO VEHICLE. WITH NO EVIDENCE OF AN ACCIDENT CAUSING CONDITION AND EXTENSIVE DEALER SERVICE TO THIS VEHICLE I CONCLUDE CONDITION CAUSING COMPLETE LOSS OF STEERING IS FACTORY DEFECT. I REQUEST REIMBURSEMENT OF REPAIR COST. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CW *TT *TR

3/1/2019

TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS C. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED, THE STEERING WHEEL SEIZED, AND THE BRAKES HESITATED TO STOP THE VEHICLE. THE CONTACT ALSO STATED THAT THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC DIAGNOSED THAT THE COMPUTER NEEDED TO BE RESET. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE IN NHTSA CAMPAIGN NUMBER: 14V053000 (ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM); HOWEVER, THE YEAR, MAKE, AND MODEL WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. UPDATED 1/15/16 *CN UPDATED 11/30/2017*JS

10/15/2015

The contact owns a 2013 Toyota Prius C. The contact stated that while driving at slow speeds, the vehicle stalled as a system failure warning message appeared on the instrument panel. The vehicle inadvertently turned. The vehicle was restarted but shifted into limp mode with the message displayed. The contact was able to restart the vehicle and then drove the vehicle to the residence. Upon investigation, the contact discovered NHTSA Campaign Number: 20V369000 (Hybrid Propulsion System) and 14V053000 (Hybrid Propulsion System, Electrical System) which she linked to the failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 66,000.

6/30/2022

AROUND 2:00 AM ON FWY 101 NORTH/SOUTH DIVISION POINT, CAR SUDDENLY LOST ITS POWER AND ACCELERATOR STOPPED WORKING AND STOPPED IN THE CURVING AREA ON FASTEST LANES. I TURNED MY KEY ON/OFF FOR 5 TIMES LIGHTS ON THE PANEL WAS ON BUT ACCELERATOR WAS NOT WORKING AT ALL FOR 30 MIN SO I CALLED POLICE AND AAA TOWING. WHEN FINALLY AAA CAME AND TALKING ON THE PHONE, THE CAR STARTED TO ACCELERATED AGAIN. IT WAS VERY DANGEROUS SITUATION AS MY CAR WAS FORCED TO PARK ON THE FASTEST LANE ON THE CURVING AREA AT 2:00AM AND MANY TRUCKS AND CARS WERE DRIVING 90 MILES/HOUR. 4-5 CARS WERE YELLING AT ME "IT IS VERY DANGEROUS TO PARK YOUR CAR RIGHT HERE !" AND SOME MALE DRIVERS OFFERED ME FOR HELP BUT I TOLD THEM THAT I WAS WAITING FOR POLICE (AS I WAS MORE AFRAID TO GET A HELP FROM STRANGERS.) THIS INCIDENT COULD CAUSE A VERY SERIOUS INJURIES OR DEATH. NEXT DAY, I TOOK MY CAR TO TOYOTA NORTHLEDGE BUT THEY SAID THERE WAS NO PROBLEM OF THIS CAR. I READ THE "RECALL" OF TOYOTA PRIUS 2010-2014 ABOUT INVERTER PROBLEM WHICH CAUSE THE POWER FAILURE BUT TIM/SERVICE MANGER TOLD ME THAT "YOUR VIN # IS NOT COVERED WITH THIS ISSUE." THEREFORE, HE CAN NOT DO ANYTHING ABOUT IT.

6/22/2018

TOYOTA IS TRYING TO COVER UP THE TRUE NUMBER OF VEHICLES SUBJECT TO THE HYBRID SYSTEM RECALL.. TOYOTA CLAIMS THIS VEHICLE IS NOT THE SUBJECT OF RECALL, YET THE VEHICLE DISPLAYS ALL THE SYMPTOMS DESCRIBED IN THE RECALL.. 1.) THE VEHICLE WAS IN MOTION AT FREEWAY SPEED ON WESTBOUND HWY 92 ON 12/27/2020 AT APPROXIMATELY 6:30PM 2.) THE VEHICLE LOST ALL POWER.. DASHBOARD LIGHTS CAME ON.. ERROR MESSAGE SAID "HYBRID SYSTEM FAILURE" 3.) POWER TO BRAKING AND STEERING REMAINED 4.) VEHICLE WENT OFF THE FREEWAY, WITH NO POWER, DOWN AN EXIT RAMP, AND CAME TO A STOP, LUCKILY, IN A LEGAL PARKING PLACE, AT THE CURB ON DE ANZA BLVD.. THIS IS WHAT TOYOTA SAID PUBLICLY: 'THE INVOLVED VEHICLES WERE DESIGNED TO ENTER A FAILSAFE DRIVING MODE IN RESPONSE TO CERTAIN HYBRID SYSTEM FAULTS', THE AUTOMAKER EXPLAINED. 'TOYOTA HAS FOUND THAT IN RARE SITUATIONS, THE VEHICLE MAY NOT ENTER A FAILSAFE DRIVING MODE AS INTENDED. IF THIS OCCURS, THE VEHICLE COULD LOSE POWER AND STALL. WHILE POWER STEERING AND BRAKING WOULD REMAIN OPERATIONAL, A VEHICLE STALL WHILE DRIVING AT HIGHER SPEEDS COULD INCREASE THE RISK OF A CRASH.'

12/28/2020

WHILE IN MOTION, THE VEHICLE SWITCHED OUT OF READY MODE. THE VEHICLE DID NOT SWITCH BACK INTO READY MODE. BODY DAMAGE INCURRED DURING EMERGENCY STOP, DUE TO VEHICLE GOING AT ABOUT 35MPH WHEN THE MALFUNCTION OCCURRED ON A SURFACE STREET.

7/8/2020

CAR DIED LAST NIGHT (10/27) AAA NOT ABLE TO JUMP BATTERY. BAD FUSE. TOWED TO SF TOYOTA ON GEARY BL. TAKEN CAR TO SHOP THREE TIMES SINCE PURCHASE 7/22/20 FOR PROBLEMS. ALSO TOLD NOTHING IS WRONG. THIS APPEARS TO BE A SAFETY ISSUE. ALSO I WAS TOLD CAR WAS DAMAGED, NOT IN MAJOR ACCIDENT. HAS SIGNS OF HEAVY DAMAGE FROM 3 ACCIDENTS. IT ONLY HAS 54,XXX MILES ON A 2013 PRIUS C.

10/28/2020

A VERY DANGEROUS CONDITION EXISTS IN THE NAVIGATION SYSTEMS, APPARENTLY IN ALL MODELS OF 2012 AND 2013 TOYOTAS EQUIPPED WITH FACTORY INSTALLED NAVIGATION SYSTEMS. THE PROBLEM IS THAT THE SYSTEM FAILS TO PRODUCE A VOICE PROMPT FOR TURNS PERHAPS AS MUCH AS 50% OF THE TIME. FAILURE OF THE VOICE PROMPT MEANS THAT YOU MUST CONTINUALLY LOOK DOWN AT THE SCREEN IN ORDER TO KNOW WHERE AND WHEN TO TURN. I'M CERTAIN THAT THIS HAS CAUSED MANY, MANY ACCIDENTS AND FATALITIES AS WELL. THERE IS A WARNING THAT COMES UP EVERY TIME YOU TURN THE SYSTEM ON SAYING THAT WATCHING THE SCREEN IS DANGEROUS AND CAN CAUSE ACCIDENTS. I HAVE TAKEN THE CAR BACK TO THE TOYOTA DEALER I BOUGHT IT FROM SEVERAL TIMES, AND HAVE DEMONSTRATED THE FAILURE TO THEM. THEY ACKNOWLEDGE THAT THE VOICE PROMPTS ARE A SOMETIMES THING. AT MY REQUEST, THEY TESTED ANOTHER TOYOTA OF THE SAME MAKE AND MODEL, AND INFORMED ME THAT IT HAD FAILED AS WELL. I TESTED A NEIGHBOR'S 2013 PRIUS C AND FOUND IT TO FAIL THE PROMPTS AT THE SAME INTERSECTIONS. I ALSO TESTED A 2012 PRIUS, AND IT FAILED ALSO. THE TOYOTA SALESMAN TELLS ME THE THE SAME NAVIGATION SYSTEM IS USED IN ALL BUT A FEW 2012 AND 2013 TOYOTA MODELS; SO I'M ASSUMING THAT THIS PROBLEM EXISTS THROUGHOUT AT LEAST ALL 2012 AND 2013 TOYOTAS BUT FOR A FEW THAT USE A DIFFERENT SYSTEM. ALL FOUR OF THE TOYOTAS TESTED, INCLUDING THE ONE TESTED BY THE DEALER HAVE FAILED TO PROVIDE VOICE PROMPTS AT THE SAME INTERSECTIONS.THESE ARE NOT NEWLY CREATED OR REMOTE INTERSECTIONS. ONE OF THEM IS A 6 LANE ARTERIAL (NE164TH AVE & SE 164TH AVE. IN VANCOUVER, WA).THE SYSTEM HAS FAILED ON FREEWAY EXITS AND IN OTHER CITIES (STEVENSON, WA, 54 MILES DISTANT, BEAVERTON AND PORTLAND, OR, AND LONGVIEW, WA.) AND IN CLEAR AS WELL AS OVERCAST WEATHER. I'VE USED GARMEN AND TOM TOM SYSTEMS EXTENSIVELY WITHOUT EVER EXPERIENCING THIS PROBLEM BEFORE. *TR

6/11/2013

I GOT IN MY CAR, WHICH WAS PARKED IN FRONT OF MY HOUSE, AT 6:15 PM AFTER A SUNNY, WARM DAY. WHEN I CLOSED THE DRIVER'S SIDE DOOR, THE BACK WINDOW SHATTERED WITH AN EXTREMELY LOUD BANG. THE MAJORITY OF THE GLASS WAS OUTSIDE THE CAR, ON THE STREET. WHEN I SPOKE TO THE CLAIMS ADJUSTER FOR MY INSURANCE COMPANY AFTER HE EXAMINED THE CAR, HE HAD SOME THEORIES ABOUT WHAT HAPPENED BUT NOTHING CONCRETE. HE MENTIONED THAT PERHAPS THE INTERIOR VENTS WERE BLOCKED WHICH COULD HAVE CAUSED PRESSURE INSIDE THE CAR TO SHATTER THE BACK WINDOW, SO THE BODY SHOP GUYS EXAMINED THOSE VENTS. THEY FOUND THEM TO BE CLEAR. BOTH THE CLAIMS ADJUSTER AND THE BODY SHOP GUYS ASKED ME IF THERE HAD BEEN ANY DAMAGE TO THE GLASS ON BACK WINDOW BEFORE THE INCIDENT, AND I SAID THAT I HAD NOT NOTICED ANY. *TR

5/4/2014

TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS C. THE CONTACT STATED THAT THERE WAS MOISTURE WITHIN THE INSTRUMENT PANEL THAT CAUSED MOLD TO GROW INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 110.

4/9/2015

WHILE DRIVING ON THE HIGHWAY, WITH LESS THAN 45,000 MILES AND REGULAR MAINTENANCE METICULOUSLY PERFORMED ON THE CAR, THE BRAKE SYSTEM WARNING, ABS WARNING, AND SLIP INDICATOR WARNING LIGHTS ALL ILLUMINATED - INDICATING, "HAVE THE VEHICLE INSPECTED BY YOUR TOYOTA DEALER IMMEDIATELY." TOOK CAR TO TOYOTA DEALER AND SERVICE TECHNICIAN DISCOVERED ENGINE ELECTRICAL WIRE HARNESS WAS COMPLETELY CHEWED THROUGH BY RODENTS, WHICH HE SAID HAS BECOME INCREASINGLY COMMON NOW THAT TOYOTA IS USING SOY-BASED WIRE COVERINGS, AND THAT THE CAR WAS UNSAFE TO DRIVE UNTIL THE WIRE HARNESS IS COMPLETELY REPLACED. THE ESTIMATED COST OF REPAIR IS $3,843.83. TOYOTA WILL NOT COVER THE COST OF THEIR DESIGN DEFECT, WHICH NOT ONLY CAUSES A MAJOR FINANCIAL SETBACK, BUT ALSO A SERIOUS SAFETY HAZARD FOR ANYONE DRIVING A TOYOTA.

4/5/2017

WHILE IN MOTION, THE VEHICLE SWITCHED OUT OF READY MODE. THE VEHICLE DID NOT SWITCH BACK INTO READY MODE. BODY DAMAGE INCURRED DURING EMERGENCY STOP, DUE TO VEHICLE GOING AT ABOUT 35MPH WHEN THE MALFUNCTION OCCURRED ON A SURFACE STREET.

7/8/2020

A tree fell on my car during a storm. The tree remains on top of my car. Waiting for your party to remove it off of my car.

2/25/2023

The contact owns a 2013 Toyota Prius C. The contact stated while driving approximately 5 MPH and pulling out of the driveway, while attempting to depress the brake pedal, excessive amount of force was needed to depress the brake pedal. The contact stated that the braking distance was extended, and the vehicle was jerking while stopping. The contact stated that the ABS, Brakes, and traction control warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the hydraulic brake booster pump actuator and accumulator had failed and needed to be replaced. The dealer confirmed related the failure to Customer Satisfaction Program under NHTSA ID Number: 10181735 (Equipment Adaptive/Mobility, Equipment, Service Brakes) however the vehicle was no longer covered for the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the Customer Service Program. The manufacturer referred the contact to the NHTSA Hotline to report. The failure mileage was 133,000.

8/12/2024

The contact owns a 2013 Toyota Prius C. The contact stated while driving approximately 5 MPH and pulling out of the driveway, while attempting to depress the brake pedal, excessive amount of force was needed to depress the brake pedal. The contact stated that the braking distance was extended, and the vehicle was jerking while stopping. The contact stated that the ABS, Brakes, and traction control warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the hydraulic brake booster pump actuator and accumulator had failed and needed to be replaced. The dealer confirmed related the failure to Customer Satisfaction Program under NHTSA ID Number: 10181735 (Equipment Adaptive/Mobility, Equipment, Service Brakes) however the vehicle was no longer covered for the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the Customer Service Program. The manufacturer referred the contact to the NHTSA Hotline to report. The failure mileage was 133,000.

8/12/2024

There was a driver side collision and the airbags did not deploy. Brakes do not slowly apply they slam down causing vehicle to slide/skid in emergency braking, ABS does not function properly. The dealership recently did an appraisal (4/2/25) on the vehicle that states “Lost communication with side airbag sensor LH, Side airbag sensor LH initialization incomplete, front speed sensor RH & LH circuit, and D- Door Motor ECU communication stop”. Insurance company inspected vehicle after crash, and there was a police report filed. There were no warning indicators prior to incident or after.

4/3/2025

The contact owns a 2013 Toyota Prius C. The contact stated that while driving at 25 MPH, the vehicle stalled and failed to restart. The contact stated that he and his wife were in the vehicle during the failure, and the vehicle was almost crashed into. The contact stated that he and his wife were left stranded in oncoming traffic. The vehicle was towed to the dealer, where it was diagnosed that there was a computer failure and that the inverter converter assembly needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 75,421.

9/3/2025