2015 Toyota Highlander Owner Complaints

I PARKED MY CAR IN THE GARAGE AND SEVERAL HOURS LATER I HAPPENED TO NEED SOMETHING OUT THERE. WHEN I ENTERED I HEARD AN ELECTRIC MOTOR RUNNING EVEN THOUGH THE CAR HAD BEEN TURNED OFF FOR SEVERAL HOURS. CRAWLING UNDER THE CAR I FOUND THAT THE SOUND WAS COMMING FROM A MOTOR NEAR THE REAR AXLE. I REPORTED IT TO MY TOYOTA DEALER AND THEY ADVISED THAT IT WAS A MOTOR THAT MAY RUN HOURS AFTER THE CAR IS TURNED OFF TO PURGE THE CARBON CANISTER. THEY ADVISED THAT THEY FOUND THAT INFORMATION IN THEIR SERVICE MANUAL, BUT NOT THE OWNERS MANUAL. ONE TIME OUR LAWN MOWER DECIDED TO LEAK DURING THE NIGHT RESULTING IN HEAVY GASOLINE FUMES IN THE GARAGE. MY CONCERN IS THAT IF SOMETHING LIKE THAT SHOULD HAPPEN AGAIN I DO NOT THINK ANY ELECTRIC MOTOR ON THE CAR SHOULD BE ABLE TO UNILATERALLY DECIDE WHEN TO RUN AFTER THE CAR IS TURNED OFF. *TR

12/15/2014

HELLO, I WOULD LIKE TO GET NHTSA'S HELP BECAUSE TOYOTA WON'T PROVIDE ANY REMEDY FOR THIS PROBLEM. ON 4/17/2015, I BOUGHT A TOYOTA 2015 HIGHLANDER LE PLUS FROM TOYOTA NORTH BRUNSWICK (NJ) AND NOTICED BUZZING SOUND AFTER DRIVING ONLY ~30 MINUTES. BUZZING SOUND COMES FROM DASHBOARD AREA CONSTANTLY, ~ONCE EVERY MINUTE (IN THE BEGINNING OF DRIVING) TO ~EVERY SECOND (AFTER DRIVING AN HOUR). THE NOISE IS FROM THE AIR BLEND SERVO (RELATED TO AC) AS ACKNOWLEDGED BY LOCAL TOYOTA SERVICE DPT, BUT TOYOTA KEEPS SAYING THAT THE NOISE IS NORMAL NO MATTER HOW OFTEN IT HAPPENS BECAUSE THE REGIONAL TOYOTA FIELD TECHNICAL SPECIALIST (FTS) [XXX] SAID SO, I.E. TOYOTA CAN'T HELP YOU. (NOTE: HE HASN'T EVEN CHECKED MY VEHICLE IN PERSON.) I THINK THE NOISE ITSELF CAN HAPPEN FROM TIME TO TIME, BUT THE PROBLEM IS FREQUENCY, JUST LIKE SNEEZING EVERY SECOND IS NOT NORMAL EVEN THOUGH SNEEZING ITSELF IS NORMAL TO HUMAN. A TOYOTA TECHNICIAN TOLD ME THE OTHER DAY THAT REPLACING AIR BLEND SERVO IS PRETTY EXPENSIVE BECAUSE THE WHOLE DASHBOARD NEEDS TO BE TAKEN APART. I SUSPECT TOYOTA WON'T FIX THIS UNDER ITS WARRANTY UNLESS THIS PROBLEM BECOMES LIFE THREATENING, I.E. TOO EXPENSIVE FOR TOYOTA. MY FAMILY AND FRIENDS ASK "HOW CAN YOU DRIVE WITH THIS CRAZY NOISE?". THE NOISE IS ALMOST LIKE SLEEPING W/ 100 GNATS IN THE SAME ROOM. I AM A DRIVE WITH OVER 20 YEARS' EXPERIENCE AND HAVE ALWAYS USED NEW VEHICLES, BUT NEVER EXPERIENCED THIS KIND OF PROBLEM WITH NEW VEHICLES FROM OTHER MANUFACTURERS. PLEASE HELP ME WITH THIS PROBLEM. THANK YOU. P.S. I ALSO FOUND MORE PEOPLE WITH SAME PROBLEM AND FRUSTRATION: HTTP://WWW.TOYOTANATION.COM/FORUM/333-3RD-GENERATION-2014/1077937-WEIRD-VIBRATING-BUZZING-NOISE.HTML. *TR

5/8/2015

THE DASH READOUT FOR MPH BEGAN SHOWING VERY ERRATIC NMBERS. GOING FROM 24.4 MPG TO 29.7 MPG AND DOWN TO 13.1 MPG ALL IN A SPAN OF ABOUT 4 MILES. THIS MPG OF 24.4 WAS FOR THE PRIOR 3000 MILES. THE DEALER COULD NOT REPLICATE THIS HAPPENING. THEY ALSO SAID THAT TOYOTA HAD NO BULLETINS FOR THIS MATTER EITHER. I CONTACTED TOYOTA AND THEY SAID THAT I MUST HAVE ACCIDENTALLY RESET THE UNIT AND BY DOING SO IT WAS NOT UNUSUAL FOR THESE LARGE SWINGS IN MPG. THIS WAS NOT THE CASE. I HAD OVER 100 MILES ON SINCE MY LAST FILL UP AND UNTIL THIS HAPPENING THE MPG NUMBER WAS QUITE STEADY. THE ONLY THAT I INDEED MAY HAVE DONE THIS WAS THAT LAST FILL UP BECAUSE THAT IS THE ONLY TIME THAT I EVER DO A RESET AND I DID NOT DO IT AT THAT TIME. PREVIOUSLY I HAD SEEN SOME STRANGE SWINGS IN MPG BUT NOT AS LARGE OF A SWING AND NOT LASTING FOR AS LONG OF TIME AND THOSE INSTANCES THE READING DID SELF CORRECT.

5/18/2015

PICKED UP 2015 TOYOTA HIGHLANDER FROM THE DEALER DROVE IT HOME. OPERATED THE CAR FOR ONE DAY, PARKED IT IN THE GARAGE AND LATER HAD A FIRE IN THE GARAGE THAT DESTROYED THE HOUSE AND 2 OTHER VEHICLES . AS THE CAUSE OF THE FIRE IS STILL "UNDETERMINED" SEVERAL FIRE INSPECTOR 'S I SPOKE WITH "SUSPECT" THE VEHICLE AS A "SUSPECTED ORIGIN"... AS THE FIRE WAS SO HOT THAT NOT MUCH WAS LEFT OF THE TOYOTA TO REVIEW BASED ON HISTORY THIS INCIDENT SHOULD BE NOTED.... THIS HIGHLANDER HAD LESS THEN 80 TOTAL MILES OF OPERATION AND OPERATED FOR LESS THE 3 DAY'S... NOTHING OUT OF THE NORMAL NOTED ABOUT THE CAR THE DAY OF THE FIRE.. LOOKING OVER ISSUES WITH THE 2014 MODEL YEAR HAVING FIRE ISSUES I WOULD AGREE WITH THE INSPECTOR'S OPINION THAT WOULD BE A HIGHLY SUSPECT CAUSE..

8/5/2015

I RECEIVED A RECALL NOTICE IN THE MAIL ON MAY 12 ABOUT A POSSIBLE DEFECTIVE CIRCUIT BOARD FOR THE ELECTRIC POWER STEERING. I TOOK THE CAR TO A TOYOTA DEALER ON MAY 13, AND WAS TOLD LATER THAT DAY THAT MY CAR DID INDEED HAVE ONE OF THE UNITS DEEMED DEFECTIVE. I WAS GIVEN A LOANER CAR AT NO CHARGE. EVERYTHING SEEMED OK, BUT NOW IT IS 10 DAYS LATER, AND NO REPLACEMENT PART HAS ARRIVED. NOT ONLY THAT BUT BOTH THE DEALER AND THE NATIONAL CUSTOMER SERVICE NUMBER ARE COMPLETELY UNABLE TO PREDICT WHEN ANY REPLACEMENT PARTS WILL BE AVAILABLE. IS THERE ANY WAY TO MAKE TOYOTA MORE RESPONSIVE? IS THERE ANY WAY TO GET TOYOTA TO PUT MORE PRESSURE ON THE MANUFACTURER OF THE CIRCUIT BOARD IN QUESTION? WHAT CONSTITUTES A "REASONABLE TIME" FOR TOYOTA TO REMEDY THIS DEFECT?

5/22/2015

A SAFETY RECALL ON A POSSIBLE DEFECTIVE CIRCUIT BOARD FOR THE ELECTRIC POWER STEERING, I WAS TOLD THAT THERE IS NO PARTS AVAILABLE TO REPLACE THE DEFECTIVE PARTS AND THEY DON'T EVEN KNOW WHEN IS THE PARTS WILL BE AVAILABLE.

5/29/2015

TL*THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. THE CONTACT STATED THAT DURING INCLEMENT WEATHER, WATER LEAKED INSIDE THE VEHICLE THROUGH THE MOLDING ON THE FRONT DRIVER AND PASSENGER DOORS. THE CONTACT STATED THAT THE MOLDING WAS NOT SEALED PROPERLY TO PREVENT WATER FROM LEAKING IN. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 700. ....UPDATED 07/22/15 *BF UPDATED 9/21/2015 *JS

1/22/2015

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 40 MPH, THE SUBFRAME FRACTURED DUE TO THE REAR BOLTS ON THE FRAME BEING TOO TIGHT. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR BOLTS WERE NOT PROPERLY INSTALLED FROM THE FACTORY ASSOCIATED WITH THE TORQUE. THE DEALER INSPECTED THE SUBFRAME AND STATED THAT IT DID NOT NEED TO BE REPLACED. THE DEALER REPLACED THE REAR HYBRID DRIVE MOTOR, REAR DIFFERENTIAL, THE ENTIRE EXHAUST SYSTEM FROM THE MOTOR TO THE MUFFLER, AND THE DRIVER SIDE SUSPENSION CONTROL ARM. THE CONTACT STATED THAT THE SUBFRAME NEEDED TO BE FURTHER INSPECTED AND REPLACED. THE CONTACT ALSO WAITED LONGER THAN TWO WEEKS FOR THE PARTS TO RECEIVE THE REPAIRS DUE TO THE FAILURE. THE VEHICLE WAS REPAIRED AND THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER WHO INSPECTED THE FRAME. THE SECOND DEALER, A MANUFACTURER'S TECHNICIAN, FURTHER INSPECTED THE VEHICLE AND STATED THAT THE SUBFRAME WAS CRACKED. THE TECHNICIAN STATED THAT THE CONTACT HAD THE OPTION OF RECEIVING A REPAIR OF THE FRAME BEING WELDED OR VARIOUS PARTS WOULD NEED TO BE REMOVED TO REPLACE THE SUBFRAME, WHICH WAS AN EXTENSIVE REPAIR. THE CONTACT WAS UNCERTAIN OF THE BEST COURSE OF ACTION TO PERMANENTLY REPAIR THE CONDITION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 11,562. UPDATED 06/14/16*LJ *TR

3/2/2016

CLUNKING NOISE FROM REAR END OF VEHICLE WHEN BRAKING, DEALER WAS AUTHORIZED TO CHANGE REAR AWAY BARS AND SHOCKS, NO FIX, NOW TOYOTA CORP., SAYS THIS IS NORMAL CHARACTERISTIC OF VEHICLE ? I DON'T FEEL SAFE DRIVING VEHICLE WITH NOISE, AND AS BRAKES FEEL SOFT ALSO.

8/4/2015

POPPING SOUND COMING FROM RIGHT FRONT SIDE WHEN BREAKING TO A STOP AT ALL SPEEDS. THE PROBLEM WAS FIRST NOTICED AT AROUND 2500 MILES AND THE CAR WAS TAKEN TO THE DEALER AT AROUND 2900 MILES. DEALER INSPECTED IT AND COULDN'T FIND WHAT THE PROBLEM WAS. THEN AS INSTRUCTED BY TOYOTA REPLACED THE RIGHT FRONT STRUT ASSEMBLY BUT THAT DIDN'T FIX THE PROBLEM. THE CAR WAS RETURNED TO ME AND I WAS TOLD THERE WERE NO SAFETY CONCERNS AND THAT TOYOTA WAS SENDING ONE OF THEIR TECHS TO TROUBLESHOOT, BUT THAT MAY TAKE A COUPLE OF WEEKS. IN THE MEAN TIME THE PROBLEM SEEMS TO BE GETTING WORSE.

9/23/2015

APRIL 24, 2015 [XXX] TO AN APPROPRIATE REPRESENTATIVE OF THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION: IN NOVEMBER 2014, I PURCHASED A TOYOTA HIGHLANDER LIMITED MODEL ID# [XXX]:. DURING FREEZING WEATHER THIS WINTER I DISCOVERED A DANGEROUS DESIGN FAULT RELATING TO THE VEHICLE. MUCH OF THE WINDSHIELD WIPERS CAN BE ENTRAPPED AND EMBEDDED IN ICE, AND THE DEFROSTER DOES NOT MELT ICE IN THAT AREA. THE WIPERS ARE INCAPACITATED. THE DEFROSTER CLEARS THE WINDSHIELD BUT DOES NOTHING TO FREE THE WIPERS FROM ICE. THAT WAS THE CASE FOR ME DURING FOUR DAYS OF FREEZING WEATHER. THERE IS AN AUXILIARY FUNCTION IN THE VEHICLE THAT ADDRESSES THE WINDSHIELD WIPERS. BUT THAT ONLY "BUMPS" THE ICE, IT DOES NOTHING TO MELT THE ICE. APPRECIATIVE OF YOUR APPROPRIATELY ADDRESSING THIS ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

4/27/2015

I PURCHASED THIS CAR 7-31-2015, BY 8-3-2015 I NOTICED THE WINDSHIELD AND PASSENGER SIDE WINDOWS LOOKED BADLY PITTED. I CALLED THE DEALERSHIP AND ON 8-7-2015 TOOK IT IN. THEY SAID IT WAS PITCH FROM A TREE AND AGREED TO DETAIL IT TO REMOVE THE SAP. I PICKED IT UP THE SAME DAY. THAT WAS NOT THE PROBLEM AS THE WINDOWS ARE STILL SHOWING PRISMS WHEN LIGHT COMES THROUGH. WHEN I CAME BACK ABOUT IT AGAIN 8-28-25015 THEY SAID THEY COULDN'T SEE IT AT ALL BUT DID PULL ANOTHER HIGHLANDER OUT THAT WAS JUST TAKEN OFF THE TRUCK, IT TOO HAD THE SAME ISSUES WITH THE PITTING, THE DEALER HAS AGREED TO REPLACE THE WINDSHIELD BUT NOT THE PASSENGER WINDOWS. I'M NOT HAPPY THAT I WAS SOLD A CAR WITH DEFECTIVE WINDOWS. IT IS A SAFETY HAZARD FOR NIGHT DRIVING OR WHEN THE SUN IS LOW. WHAT CAN I DO ABOUT THIS?

8/31/2015

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHEN THE CRUISE CONTROL WAS ACTIVATED AND SET AT 55 MPH, THE CRUISE CONTROL FAILED TO MAINTAIN THE SET SPEED WHEN GOING DOWNHILL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED BY THE DEALER THAT THE FUNCTION WAS NORMAL WHEN TRAVERSING A HILL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 2,999. UPDATED 01/27/16*LJ UPDATED 02/04

10/6/2015

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 5 MPH WITH THE ACCELERATOR PEDAL BEING DEPRESSED, THE VEHICLE DECREASED IN SPEED AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS TOLD THAT THE FAILURE OCCURRED DUE TO DRIVER ERROR AND WAS DOCUMENTED ON SEVERAL OCCASIONS ON THE VEHICLES BLACK BOX. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. THE VIN WAS UNAVAILABLE.

10/30/2015

I WAS DRIVING 80 MPH ON THE INTERSTATE WHEN THE ENGINE LIGHT CAME ON AND A "CHECK AWD" DISPLAY APPEARED. AT THAT SAME MOMENT I LOST THE ABILITY TO STEER AND TO ACCELERATE. I MANAGED TO GET THE CAR OFF OF THE INTERSTATE. THE CAR CAME TO A STOP. I DID NOT SEE ANY SMOKE, OR SMELL ANYTHING AND THE ENGINE TEMP GAUGE SHOWED MID COOL SO I DECIDED TO START THE CAR AGAIN. WHEN I TRIED TO START THE CAR, THE ENGINE LIGHT AND THE "CHECK AWD" DISPLAY CAME ON AGAIN, AND THEN SECONDS LATER A TEMPERATURE LIGHT CAME ON WITH A LOUD ALARM. SMOKE STARTED COMING OUT OF THE FRONT LEFT HOOD. I SHOUTED FOR MY DAUGHTER AND HER FRIEND TO GET OUT OF THE VEHICLE. I GRABBED MY PHONE AND RAN TO HER DOOR TO HELP HER AND HER FRIEND GET OUT. BY THE TIME WE WERE RUNNING AWAY, FLAMES WERE COMING OUT OF THE HOOD. WITHIN MINUTES MY CAR WAS COMPLETELY ENGULFED IN FLAMES.

5/5/2017

WHEN DRIVING MY HIGHLANDER THE FOLLOWING ERROR MESSAGES APPEARED, ERROR KEEPING THE START BUTTON PRESSED WILL CAUSE AN EMERGENCY STOP. I DISMISSED THIS. THEN IT POPPED UP A MESSAGE THAT CAR CANNOT DRIVE WHILE BRAKE AND ACCELERATOR ARE PRESSED SIMULTANEOUSLY. I LOST ABILITY TO ACCELERATE SO TRIED TO PULL OF BUSY ROAD, PRESSING THE BRAKE PEDAL RESTORED ACCELERATION. THEN WHEN I STOPPED IN TRAFFIC OR AT LIGHTS THE CAR SHUT ITSELF DOWN AND HAD TO BE RESTARTED. THESE ERROR MESSAGES KEPT COMING ON WHILE I DROVE TO THE DEALER. I SWITCHED OFF THE CAR AT THE SHOP AND IT WOULDNT REPEAT THE PROBLEM, NO CODES HAVE BEEN RECORDED BY THE VEHICLES COMPUTER BECAUSE THE CHECK ENGINE LIGHT NEVER CAME ON. TOYOTA AND THE DEALERSHIP WANT TO WAIT UNTIL IT HAPPENS AGAIN. SINCE IT HAPPENED BEFORE, ALSO WHILE IT WAS DRIVING I AM UNCOMFORTABLE AS IT IS A SAFETY CONCERN. I DON'T WANT IT TO HAPPEN ON A BUSY HIGHWAY. I BELIEVE THE INTELLIGENT POWER MODULE OF THE CAR IS SHORTING OUT AND CAUSING THE CAR TO GO INTO FAILSAFE MODE AND SHUT DOWN CREATING HAZARDOUS DRIVING CONDITIONS.

11/20/2018

2015 TOYOTA HIGHLANDER LIMITED--3 OR 4 OUNCES OF WATER HAS ACCUMULATED IN BOTH OF MY TAIL LIGHTS (THAT CONTROL BRAKE LIGHTS AND BACKUP LIGHTS) THAT ARE LOCATED IN THE HATCH OF MY TAIL GATE. THIS CAUSES A GREAT DEAL OF CONDENSATION TO CLOUD REAR BRAKE AND BACKUP LIGHTS. WHEN THE TAIL GATE IS LIFTED THE 3 OR 4 OUNCES OF WATER THAT HAS ACCUMULATED COMES CLOSE TO OVERFLOWING INTO TAIL LIGHT BULB AREAS WHICH I AM AFRAID WILL SOON DISABLE THOSE LIGHTS AND FAIL TO WARN OTHERS THAT THE VEHICLE IS BRAKING OR STOPPED WHICH COULD LEAD TO A VEHICLE CRASH. VEHICLE HAS NEVER BEEN AN ACCIDENT THAT COULD CAUSE THE DAMAGE. LOCAL TOYOTA DEALERSHIP NOTICED CONDENSATION IN RIGHT REAR TAIL LIGHT ON 22 MARCH 2018 AND RECOMMENDED REPLACING TAIL LIGHT AT A COST OF $330. THEY DID NOT NOTICE A PROBLEM IN RIGHT TAIL LIGHT. IN THE PAST TWO WEEKS I HAVE NOTICED WATER ACCUMULATION AND CONDENSATION IN LEFT TAIL LIGHT. FIRST TIME I NOTICED THE PROBLEM IN LEFT TAIL LIGHT, THE RIGHT TAIL LIGHT WAS FINE. AFTER THE NEXT RAINSTORM 3 TO 4 OUNCES OF WATER HAS ACCUMULATED IN BOTH TAIL LIGHTS--THE WATER AND CONDENSATION STILL REMAIN. I HAVE ATTACHED THE FOLLOWING PHOTOS; --CONDENSATION IN BOTH TAIL LIGHTS (PICTURES 8598 AND 0928) --3 TO 4 OUNCES OF WATER ACCUMULATION INSIDE BOTH TAIL LIGHTS--PICTURES (2140 AND 7546) SHOW WATER IN OUTER LOWER CORNERS OF TAIL LIGHTS WHEN THE LIFT GATE IS RAISED.

6/25/2018

REAR BRAKE LIGHTS (LEFT & RIGHT) SHOW HEAVY CONDENSATION THAT COULD POTENTIALLY RESULT IN LIGHTS WEARING OUT EARLY OR CLOUD VISION OF MOTORISTS DRIVING BEHIND ME. THERE IS PROBABLY A POTENTIAL SEAL ISSUE OR LEAKAGE IN THE LIGHT ASSEMBLY THAT LEADS TO THIS. SHOWED IT TO DEALER AND GOT A QUOTE OF ~$900 TO REPAIR/REPLACE. ALSO, THE LIFTGATE SEAL MIGHT BE BROKEN OR LEAKING AS NOTICE DAMPNESS OR SMALL WATER ACCUMULATION IN TRUNK AFTER RAIN.

11/19/2018

MY DRIVER'S SIDE AIRBAG FAILED TO DEPLOY. I HIT MY CHEST ON THE STEERING WHEEL. I WAS IN A CAR ACCIDENT ON SEPTEMBER 30, 2015 AT 10:00 AM ON HIGHWAY 95, THE SPEED LIMIT WAS 65. A MAN HYDROPLANED IN FRONT OF ME, I HAD TO BE GOING AT LEAST 40......UPDATED 10/19/15 *BF.. ...UPDATED 12/29/15 *BF *JS *JS

10/5/2015

VEHICLE WAS IN MOTION ON A CITY STRAIGHT GOING THROUGH A GREEN LIGHT WHEN A VEHICLE TRAVELING THE OPPOSITE DIRECTION ATTEMPTED TO MAKE LEFT-HAND TURN AND STRUCK THE FRONT OF THE TOYOTA HIGHLANDER 2015. BOTH CARS WERE IN MOTION WHEN THE COLLISION OCCURRED. WHEN THE TOYOTA HIGHLANDER 2015 WAS BROUGHT TO THE BODY SHOP TO BE REPAIRED THE APPRAISER INDICATED THAT THE AIR BAGS SHOULD HAVE DEPLOYED AND THEY NEEDED TO BE INVESTIGATED FOR DEFECTS.

3/14/2016

THE TRANSMISSION HAS A FLUTTER WHEN TRYING TO SHIFT UP OR DOWN TO DIFFERENT GEARS. IT CAUSES A HESITANCY IN THE PERFORMANCE OF THE VEHICLE. IT HAS BEEN DOCUMENTED BY THE CALDWELL TOYOTA DEALERSHIP IN CONWAY, AR USA AND I HAVE ALSO BEEN TOLD THAT IT IS IN OTHER HIGHLANDERS. I REQUEST A RECALL TO HAVE THIS FIXED. THANK YOU *TR

9/15/2015

WHEN DRIVING MY HIGHLANDER THE FOLLOWING ERROR MESSAGES APPEARED, ERROR KEEPING THE START BUTTON PRESSED WILL CAUSE AN EMERGENCY STOP. I DISMISSED THIS. THEN IT POPPED UP A MESSAGE THAT CAR CANNOT DRIVE WHILE BRAKE AND ACCELERATOR ARE PRESSED SIMULTANEOUSLY. I LOST ABILITY TO ACCELERATE SO TRIED TO PULL OF BUSY ROAD, PRESSING THE BRAKE PEDAL RESTORED ACCELERATION. THEN WHEN I STOPPED IN TRAFFIC OR AT LIGHTS THE CAR SHUT ITSELF DOWN AND HAD TO BE RESTARTED. THESE ERROR MESSAGES KEPT COMING ON WHILE I DROVE TO THE DEALER. I SWITCHED OFF THE CAR AT THE SHOP AND IT WOULDNT REPEAT THE PROBLEM, NO CODES HAVE BEEN RECORDED BY THE VEHICLES COMPUTER BECAUSE THE CHECK ENGINE LIGHT NEVER CAME ON. TOYOTA AND THE DEALERSHIP WANT TO WAIT UNTIL IT HAPPENS AGAIN. SINCE IT HAPPENED BEFORE, ALSO WHILE IT WAS DRIVING I AM UNCOMFORTABLE AS IT IS A SAFETY CONCERN. I DON'T WANT IT TO HAPPEN ON A BUSY HIGHWAY. I BELIEVE THE INTELLIGENT POWER MODULE OF THE CAR IS SHORTING OUT AND CAUSING THE CAR TO GO INTO FAILSAFE MODE AND SHUT DOWN CREATING HAZARDOUS DRIVING CONDITIONS.

11/20/2018

WHILE THE VEHICLE WAS BEING DRIVEN, THE POWER CUT OUT AND A MESSAGE APPEARED ON THE DASH STATING THAT THE BRAKE AND ACCELERATOR WERE BEING DEPRESSED SIMULTANEOUSLY -- BUT THEY WERE NOT. THIS HAPPENED THREE TIMES IN A ROW. WE HAD THE VEHICLE TOWARD TO THE TOYOTA DEALER WHERE PURCHASED. THEY COULD NOT FIGURE OUT WHAT WAS WRONG AND ATTRIBUTED THE PROBLEM TO "DRIVER ERROR." THE DEALER'S MECHANIC PRODUCED A REPORT INDICATING THAT SIMILAR MALFUNCTIONS HAD OCCURRED IN THE PRIOR TWO MONTHS WITH NO NOTICE TO THE DRIVER. TOYOTA COULD PROVIDE NO EXPLANATION FOR THIS. TOYOTA CLAIMS THAT NOTHING IS WRONG AND REFUSES TO REPAIR OR REPLACE THE VEHICLE.

10/30/2015

I HAVE BEEN EXPERIENCING A SITUATION WITH MY 2015 TOYOTA HIGHLANDER (VIN# 5TDJKRFHXFS1[XXX]) THAT HAS BECOME QUITE CONCERNING. WHEN I STEP ON THE GAS PEDAL FROM A DEAD STOP POSITION, I HAVE EXPERIENCED AN INITIAL ACCELERATION AND THEN A HESITATION FOLLOWED IMMEDIATELY BY A RESUMPTION OF ACCELERATION. THIS HAS HAPPENED AT LEAST SEVEN TIMES. AT FIRST I THOUGHT MY FOOT WAS SLIPPING OFF THE ACCELERATOR PEDAL. AFTER EXAMINATION I REALIZED THIS WAS NOT POSSIBLE. THE LAST TIME IT HAPPENED (APRIL 16, 2018) I WAS ATTEMPTING TO PROCEED FROM A STOP LIGHT ACROSS 3 LANES OF HIGHWAY TO THE FOURTH LANE. AS I STEPPED ON THE GAS THE CAR ACCELERATED FORWARD AND THEN HESITATED. I PURPOSELY LEFT MY FOOT RIGHT WHERE IT WAS ON THE GAS PEDAL AND WITHIN ONE OR TWO SECONDS IT RESUMED AND AGAIN ACCELERATED FORWARD. WHEN THIS HAPPENS THERE IS NO SPUTTERING OR BACKFIRING, JUST A TOTAL VOID OF ANYTHING HAPPENING UNTIL IT AGAIN RESUMES FORWARD MOTION. I JUST HAD THE CAR SERVICED ON APRIL 25, 2018 AT MY TOYOTA DEALER AND MENTIONED THE PROBLEM. THEY DROVE THE VEHICLE AND COULD NOT REPRODUCE THE PROBLEM. THEY ALSO RAN A DIAGNOSIS OF THE SYSTEM AND FOUND NO ABNORMALITIES. MY QUESTION IS, HAS THIS BEEN REPORTED BY OTHERS AS A POSSIBLE PROBLEM WITH THIS MAKE OF VEHICLE OR IS THIS A ONE OFF AND OTHERS ARE NOT EXPERIENCING OR NOT AWARE OF THIS QUIRK IN THE SYSTEM.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

5/3/2018

DRIVING FORWARD INTO PARKING SPACE. JUST ABOUT STOPPED. PRESSED BREAK. CAR LURCHED FORWARD AT HIGHT SPEED SUDDENLY, CAUSING CAR TO JUMP CURB AT TOP OF PARKING SPOT AND CAREEN DOWN HILL (ONTO SIDE WALK). CAR OUT OF CONTROL FOR ABOUT 2 SECONDS. WAS ABLE TO BREAK IN HILL, WHICH PREVENTED ME FROM HITTING CAR PARKED PERPENDICULAR ON STREET BELOW. BOTTOM OF CAR SCRAPED CURB WHEN CAR JUMP CURB AND LURCHED FORWARD. BOTTOM FRONT BUMPER SCRAPED. THERE WAS AN ICY PATCH AT TOP OF PARKING SPACE. IT SEEMS LIKE WHEN WHEELS ROLLED ON TOP OF ICY PATCH, THE CAR LURCHED FORWARD. CAR MIGHT HAVE ACCIDENTALLY BEEN ON CRUISE CONTROL AT THE TIME.

2/19/2016

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT REMOVED THE KEY FROM THE IGNITION SWITCH AND RESTARTED THE VEHICLE. THE VEHICLE WORKED NORMALLY. THE VEHICLE WAS TAKEN TO HARTFORD TOYOTA SUPERSTORE IN HARTFORD, CONNECTICUT FOR DIAGNOSTIC TESTING. THE MANUFACTURER SENT AN EVALUATOR TO DIAGNOSE THE VEHICLE. ACCORDING TO THE REPORT, THE VEHICLE WAS WORKING TO MANUFACTURER STANDARDS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 16001120892. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

8/11/2017

CAR GOING IN FOR THE SECOND TIME TO REPLACE THE ELECTRICAL SEAT ADJUSTMENT PANEL AND THE OTHER COMPONENTS NEEDED TO KEEP IT HELD IN PLACE. THE PLASTIC CLIPS ON THE PARTS JUST DO NOT APPEAR TO BE SUFFICIENT TO KEEP THE PANEL IN PLACE. CAR HAS JUST UNDER 33K MILES. THE PANEL IS RARELY USED AND IT APPEARS THAT JUST THE ENTRY AND EXIT FROM THE VEHICLE APPEARS TO BE CAUSING ENOUGH MOVEMENT FOR THE PARTS TO WEAR OUT.

11/10/2016

FRONT DRIVER SEAT IS BROKEN , FRAME IS COMING THROUGH THE UPPER RIGHT SIDE OF THE SEAT IN THE FRONT OF THE SEAT STICKS INTO MY BACK

7/15/2019

CLUNKING NOISE FROM REAR END OF VEHICLE WHEN BRAKING, DEALER WAS AUTHORIZED TO CHANGE REAR AWAY BARS AND SHOCKS, NO FIX, NOW TOYOTA CORP., SAYS THIS IS NORMAL CHARACTERISTIC OF VEHICLE ? I DON'T FEEL SAFE DRIVING VEHICLE WITH NOISE, AND AS BRAKES FEEL SOFT ALSO.

8/4/2015

POPPING SOUND COMING FROM RIGHT FRONT SIDE WHEN BREAKING TO A STOP AT ALL SPEEDS. THE PROBLEM WAS FIRST NOTICED AT AROUND 2500 MILES AND THE CAR WAS TAKEN TO THE DEALER AT AROUND 2900 MILES. DEALER INSPECTED IT AND COULDN'T FIND WHAT THE PROBLEM WAS. THEN AS INSTRUCTED BY TOYOTA REPLACED THE RIGHT FRONT STRUT ASSEMBLY BUT THAT DIDN'T FIX THE PROBLEM. THE CAR WAS RETURNED TO ME AND I WAS TOLD THERE WERE NO SAFETY CONCERNS AND THAT TOYOTA WAS SENDING ONE OF THEIR TECHS TO TROUBLESHOOT, BUT THAT MAY TAKE A COUPLE OF WEEKS. IN THE MEAN TIME THE PROBLEM SEEMS TO BE GETTING WORSE.

9/23/2015

THE SEAT BELT COILED AROUND MY 8 YEAR OLD SON'S NECK AND THE SEAT BELT LOCK WOULD NOT DISENGAGE. WE TRIED GENTLY ROCKING THE SEAT BELTS BUT IT THERE WAS NO GIVE IN IT. MOVING IT HARDER WOULD HAVE CHOKED MY SON. WE HAD TO CUT THE SEAT BELT TO RELEASE MY SON. THIS HAPPENED AFTER A 10 MIN RIDE COMING BACK FROM THE SCHOOL. HE WAS SEATED IN THE REAR RIGHT SIDE SEAT. HE WANTED TO GET OUT OF THE CAR WHEN WE REACHED HOME. SINCE HE IS EIGHT YEARS NOW, HE ENGAGES AND DISENGAGES THE SEAT BELT HIMSELF. PLEASE LOOK AT THE PICTURE.

10/23/2017

TOUCH SCREENS AUDIO SYSTEM IS NOT WORKING FOR THE PASS TWO YEARS

3/11/2019

THIS HIGHLANDER HAS A POWER LIFTGATE. IF A CHILD OR ADULT GETS IN THE WAY OF THE LIFTGATE WHEN IT IS LOWERING, THE CHILD OR ADULT CAN BE SERIOUSLY INJURED, CRUSHED OR KILLED BECAUSE THE LIFTGATE HAS NO EASY REVERSING FEATURE. IT DOES REVERSE WHEN IT HITS AN OBJECT BUT THE FORCE REQUIRED TO MAKE IT REVERSE IS TOO GREAT AND WILL HURT OR KILL A HUMAN WHO GETS IN THE WAY. PEOPLE OFTEN REACH IN THE TRUNK TO FETCH SOMETHING AFTER THE OPERATOR DECIDES TO CLOSE THE TRUNK. IF THIS HAPPENS WITH THE POWER CLOSER, THE OPERATOR MUST KNOW THE EXACT LOCATION OF THE STOP CONTROL EITHER BY FEEL OR BY SIGHT TO STOP THE OPERATION OF THE LIFTGATE IN ORDER TO PREVENT INJURY. THIS IS ASKING TOO MUCH OF THE OPERATOR. THE LIFT GATE SHOULD BE DESIGNED TO REVERSE OR STOP IMMEDIATELY JUST LIKE THE SAFETY FEATURES ON AUTOMATIC GARAGE DOOR CLOSERS. THIS IS A SERIOUS SAFETY DEFECT AND NEEDS TO BE ADDRESSED IMMEDIATELY BEFORE SOME GETS HURT OR KILLED. I HAVE ALREADY POINTED THIS OUT TO TOYOTA AND THE FILE NUMBER IS #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2/18/2015

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE REAR POWER HATCHBACK DOOR MADE AN ABNORMAL NOISE WHEN BEING OPENED. IN ADDITION, THE DOOR ONLY OPENED HALFWAY. THE VEHICLE WAS TAKEN TO NALLEY TOYOTA OF ROSWELL (11130 ALPHARETTA HWY, ROSWELL, GA 30076, (404) 994-5422) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,800.

4/23/2019

DRIVING DOWN ROAD. ALL OF A SUDDEN, THE INNER SIDE WALL OF THE MICHELIN PREMIER LTX TIRE BLEW OUT IN TWO PLACES. THEY WERE BOTH RECTANGULAR BLOWOUTS COMING FROM THE CENTER OF THE TIRE. *TR

10/23/2016

ON SEPT. 14, 2014, WE PURCHASED A 2015 TOYOTA HIGHLANDER XLE, WHICH CAME WITH BRIDGESTONE DUELER H/L 422 ECOPIA TIRES. ON AUG. 20, 2015, WHEN THERE WERE 10,235 MILES ON THE CAR, WE REPLACED 1 OF THE TIRES WITH A NEW BRIDGESTONE DUELER H/L 422 ECOPIA TIRE. ON SEPT. 26, 2016, WHEN THERE WERE 23,324 MILES ON THE CAR, WE REPLACED ANOTHER OF THE TIRES WITH ANOTHER NEW BRIDGESTONE DUELER H/L 422 ECOPIA TIRE. ON AUG. 17, 2017, WHEN THERE WERE 31,228 MILES ON THE CAR, WE BROUGHT THE CAR TO TOYOTA OF HACKENSACK FOR ITS 35,000-MILE FACTORY MAINTENANCE, BEFORE WE WOULD DEPART FOR A FAMILY VACATION WHERE WE EXPECT TO DRIVE APPROXIMATELY 2,500 TO 3,000 MILES. DURING THE MULTIPOINT INSPECTION OF THE CAR, THE TECHNICIAN NOTED THAT ALL 4 TIRES WERE WORN. AFTER DISCUSSING THIS MATTER FURTHER, THE TOYOTA SERVICE CENTER RECOMMENDED THAT WE SHOULD REPLACE ALL 4 TIRES. TOYOTA AND THEIR WHOLESALE TIRE DEALER BOTH CONTACTED THE BRIDGESTONE TECHNICAL DEPARTMENT TO DETERMINE THE AMOUNT OF COURTESY CREDIT THAT BRIDGESTONE WOULD PROVIDE TO US TOWARDS THE PURCHASE OF NEW TIRES, AS ONE OF THE ALREADY-REPLACED TIRES WAS ONLY USED FOR 7,904 MILES (I.E, 31,228 23,324 = 7,904), ANOTHER OF THE ALREADY-REPLACED TIRES WAS ONLY USED FOR 20,993 MILES (I.E., 31, 228 10,235 = 20,993), AND THE 2 REMAINING ORIGINAL TIRES WERE ONLY USED FOR 31,228 MILES, AND THE BRIDGESTONE DUELER H/L 422 ECOPIA TIRES HAVE AN EXPECTED TREAD WEAR LIFE OF 65,000 MILES. TOYOTA ALSO ADVISED BRIDGESTONE THAT THE TIRES WERE ROTATED EVERY 5,000 MILES AND WERE PROPERLY ALIGNED. NONETHELESS, BRIDGESTONE TOOK THE POSITION THAT SINCE THE TREAD WEAR ON THE 4 TIRES WAS 6-4-4-2, IT INDICATED THAT THE TIRES WERE NOT PROPERLY ALIGNED AND A WARRANTY CLAIM WAS IN APPROPRIATE. TOYOTA TRIED EXPLAINING TO BRIDGESTONE THAT BY REPLACING TWO OF THE TIRES IN 2015 AND 2016 AND HAVING USED TWO OF THE TIRES OR ONLY 7,904 MILES AND 20,993 MILES, DESPITE ROTATING THE TIRES PROPERLY, THE TREAD WEAR HAD TO BE SLIGHTLY UNEVEN.

8/23/2017

2015 TOYOTA HIGHLANDER. CONSUMER WRITES WITH CONCERNS TO SAFETY ISSUE WITH VEHICLE; INTERIOR HEADLINER BURNS AND MELTS WITHOUT WARNING. *AS *JS

10/29/2018

The blizzard pearl paint on my vehicle is peeling off of the roof and possibly the side of the vehicle.

7/31/2025

APRIL 24, 2015 [XXX] TO AN APPROPRIATE REPRESENTATIVE OF THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION: IN NOVEMBER 2014, I PURCHASED A TOYOTA HIGHLANDER LIMITED MODEL ID# [XXX]:. DURING FREEZING WEATHER THIS WINTER I DISCOVERED A DANGEROUS DESIGN FAULT RELATING TO THE VEHICLE. MUCH OF THE WINDSHIELD WIPERS CAN BE ENTRAPPED AND EMBEDDED IN ICE, AND THE DEFROSTER DOES NOT MELT ICE IN THAT AREA. THE WIPERS ARE INCAPACITATED. THE DEFROSTER CLEARS THE WINDSHIELD BUT DOES NOTHING TO FREE THE WIPERS FROM ICE. THAT WAS THE CASE FOR ME DURING FOUR DAYS OF FREEZING WEATHER. THERE IS AN AUXILIARY FUNCTION IN THE VEHICLE THAT ADDRESSES THE WINDSHIELD WIPERS. BUT THAT ONLY "BUMPS" THE ICE, IT DOES NOTHING TO MELT THE ICE. APPRECIATIVE OF YOUR APPROPRIATELY ADDRESSING THIS ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

4/27/2015

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 40 MPH, THE SUBFRAME FRACTURED DUE TO THE REAR BOLTS ON THE FRAME BEING TOO TIGHT. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR BOLTS WERE NOT PROPERLY INSTALLED FROM THE FACTORY ASSOCIATED WITH THE TORQUE. THE DEALER INSPECTED THE SUBFRAME AND STATED THAT IT DID NOT NEED TO BE REPLACED. THE DEALER REPLACED THE REAR HYBRID DRIVE MOTOR, REAR DIFFERENTIAL, THE ENTIRE EXHAUST SYSTEM FROM THE MOTOR TO THE MUFFLER, AND THE DRIVER SIDE SUSPENSION CONTROL ARM. THE CONTACT STATED THAT THE SUBFRAME NEEDED TO BE FURTHER INSPECTED AND REPLACED. THE CONTACT ALSO WAITED LONGER THAN TWO WEEKS FOR THE PARTS TO RECEIVE THE REPAIRS DUE TO THE FAILURE. THE VEHICLE WAS REPAIRED AND THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER WHO INSPECTED THE FRAME. THE SECOND DEALER, A MANUFACTURER'S TECHNICIAN, FURTHER INSPECTED THE VEHICLE AND STATED THAT THE SUBFRAME WAS CRACKED. THE TECHNICIAN STATED THAT THE CONTACT HAD THE OPTION OF RECEIVING A REPAIR OF THE FRAME BEING WELDED OR VARIOUS PARTS WOULD NEED TO BE REMOVED TO REPLACE THE SUBFRAME, WHICH WAS AN EXTENSIVE REPAIR. THE CONTACT WAS UNCERTAIN OF THE BEST COURSE OF ACTION TO PERMANENTLY REPAIR THE CONDITION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 11,562. UPDATED 06/14/16*LJ *TR

3/2/2016

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 40 MPH, AN ABNORMAL ODOR EMITTED INSIDE THE VEHICLE. THE DRIVER AND PASSENGER SUSTAINED HEADACHES AND SORE THROATS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT AN UNDERCOATING WAS APPLIED TO THE CATALYTIC CONVERTER DURING PRODUCTION THAT EMITTED A CHEMICAL ODOR INSIDE THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5. UPDATED 08/30/16*LJ *CN

5/6/2016

THE AUDIO AND GPS SYSTEM WILL RESET IT SELF WHILE DRIVING!!!! IT HAPPENS ALL THE TIME. NO SUPPORT FROM THE DEALERS.... *TR

1/16/2017

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE DRIVER AND PASSENGER DOORS FAILED TO UNLOCK. THE FAILURE RECURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (ATLANTA TOYOTA LOCATED AT 2345 PLEASANT HILL RD, DULUTH, GA 30096; (770) 872-0087) WHERE IT WAS DIAGNOSED THAT THE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.

7/25/2017

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE ATTEMPTING TO OPEN THE REAR DRIVER'S DOOR TO REMOVE HIS DAUGHTER FROM THE CAR SEAT, THE CONTACT STATED THAT THE DOOR WOULD NOT OPEN. THE CONTACT HAD TO GO AROUND AND OPEN THE REAR PASSENGER DOOR IN ORDER TO GET THE INFANT OUT OF THE SEAT. ADDITIONALLY, DURING THE SECOND WEEK OF FEBRUARY OF 2018, THE FRONT DRIVER'S SIDE DOOR ACTUATOR HAD TO BE REPLACED BECAUSE IT DID NOT OPEN. AT THE END OF FEBRUARY, THE FRONT PASSENGER DOOR ACTUATOR HAD TO BE REPLACED. THE CONTACT STATED THAT THIS WOULD BE THE THIRD DOOR THAT EXPERIENCED ACTUATOR FAILURE. THE DEALER (LUGOFF TOYOTA IN LUGOFF, NORTH CAROLINA) DIAGNOSED THE VEHICLE WITH DOOR LOCK ACTUATOR FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS REPAIRED BY THE OWNER THE FIRST TWO TIMES. THE VEHICLE HAD NOT BEEN REPAIRED A THIRD TIME. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

4/2/2018

AT 2000 MILES WE NOTICED OUR WHEELS PITTING. WE THOUGHT THIS WAS UNUSUAL AS OUR WHEELS WERE PLASTIC COATED CALLED 'CROMETECH'. WE WERE AT THE DEALERS AND MENTIONED THAT OUR CAR HAD ONLY 2000 MILES AND SHOULDN'T BE HAVING THIS PROBLEM. OUR CAR NOW HAS 7070MILES YES SEVEN THOUSAND MILES AND THEY WON'T DO ANYTHING FOR US. MY WIFE AND I ARE IN OUR 80'S AND THEY ARE ARE TAKEING ADVANTAGE OF US BECAUSE WE'RE OLD. THEY WANT US TO PAY FOR NEW WHEELS $750.. EACH.

4/21/2018

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE TRUNK RELEASE BUTTON AND/OR KEY FAILED TO OPEN THE TRUNK. THE VEHICLE WAS TAKEN TO NORTHRIDGE TOYOTA (9550 NORDHOFF ST, NORTHRIDGE, CA 91324, (818) 734-5600). THE DEALER STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE. *TT *TR

6/11/2018

TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE TAILGATE FAILED TO OPEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE TRUCK FARM OF EASLEY (4296 CALHOUN MEMORIAL HWY, EASLEY, SC 29640, (864) 220-1811), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE DEALER REFERRED THE CONTACT TO A TOYOTA DEALER. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1810172395. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 71,933.

10/17/2018

The contact owns a 2015 Toyota Highlander. The contact stated that the front driver’s and passenger’s side doors failed to unlock while using the keys. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the door lock actuator needing to be replaced. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

6/9/2021

The contact owns a 2015 Toyota Highlander. The contact stated while driving at 30 MPH, the vehicle accelerated without any warning at high speed. The contact desperately depressed the brake pedal, but the vehicle would not stop, causing the vehicle to drive into traffic and striking several vehicles causing front damage to the vehicle. The contact was unsure if anyone was injured. A police report was filed. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 98,000.

12/15/2022

The contact owns a 2015 Toyota Highlander. The contact stated while driving 65 MPH, the vehicle stalled, and the steering wheel became difficult to turn. The check engine warning light and several other unknown warning lights were illuminated. The contact was able to pull into a parking lot. The contact was able to restart the vehicle after 45 minutes. The vehicle was taken to an independent mechanic, but the vehicle was not diagnosed or repaired. The dealer was notified of the failure and charged a fee for diagnostic testing. The contact related the failure to NHTSA Campaign Number: 18E107000 (Electrical System, Visibility); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 193,000.

9/26/2024

BSM works when it want to and sometimes not at all

9/28/2024