2011 Toyota Highlander Owner Complaints

PURCHASED MY 2011 HIGHLANDER IN MARCH, & IT HAD 7000 MILES ON IT AT THE TIME OF THE INCIDENT. I STARTED THE VEHICLE IN MY DRIVEWAY, PUT IT IN DRIVE, AND STARTED DOWN MY DRIVEWAY. PRESSED THE BRAKE PEDAL, AND THERE WERE NO BRAKES AND SEEMED NOT TO HAVE POWER STEERING. THE LIGHTS IN THE DASH CAME ON, AND THE SCREEN SAID BRAKE MALFUNCTION CONTACT DEALER IMMEDIATELY. THERE WERE NO BRAKES, I FINALLY CAME TO A STOP AT THE BOTTOM OF THE HILL, PUT THE CAR IN PARK, AND TURNED THE IGNITION OFF. WHEN I TURNED THE KEY, THE CAR STARTED, THE DASH LIGHTS WERE STILL LIT UP, AND I GUESS THE COMPUTER SEEMED TO "RESET". I PULLED BACK INTO MY DRIVEWAY & HAD THE CAR TOWED TO THE DEALER THE NEXT DAY. THE DEALER HAS HAD IT FOR OVER TWO WEEKS, AND THE INCIDENT HAS NOT HAPPENED AGAIN, AND THEY SAID THAT THEY CANNOT FIND A SINGLE THING WRONG WITH IT. THEY CAN, HOWEVER, SEE THAT THERE WAS AN "INCIDENT" WITH THE BRAKES ON THAT DATE BY THE COMPUTER READING. I HAVE BEEN TOLD THAT I AM GOING TO BE GETTING THIS CAR BACK, AND THAT IT IS FINE. EVERYONE SAY A PRAYER FOR MYSELF AND MY 3 KIDS THAT ARE IN IT, & HOPE THAT IT DOESN'T HAPPEN AGAIN IN THESE MOUNTAINS THAT I LIVE! *TR

11/10/2011

I ONLY HAVE 7K MILES IN MY CAR I OWN THE CAR FOR ONLY 1 YEAR. I NOTICE THAT THE STEERING WHEEL IS NOT BALANCE AT ALL. AT LEAST 5-10 DEGREE TO THE RIGHT. I HAVE MY CAR SERVICE EVERY 6 MONTHS WITH TOYOTA IT SHOULD BE BALANCED AND DONE THE TIRE ROTATION??? ALSO THE TRANSMISSION OCCASIONALLY STALL ABOUT 1-2 SECOND WHEN I ACCELERATE TO 30-40 MPH. I AM AFRAID THAT THE TRANSMISSION WILL HAVE PROBLEM WITHIN THIS 2-3 YEARS. LIKE HONDA TRANSMISSION FAILURE ON ODYSSEY. *TR

6/5/2012

LEFT SIDE SUN VISOR FAILED, VISOR DROPS DOWN IN FRONT OF DRIVER. *TR

12/16/2012

SUN VISOR DOES NOT RETURN TO UPRIGHT POSITION. IT HANGS AND OBSTRUCTS DRIVER'S VISION. I HAVE READ ONLINE THE EXCESSIVELY HIGH NUMBER OF TOYOTA OWNERS WHO EXPERIENCE THIS PROBLEM. IT IS SO DANGEROUS AND A FIX IS COST PROHIBITIVE. TOYOTA SHOULD BE HELD RESPONSIBLE FOR MANUFACTURING A DEFECTIVE PART. VISION IS PROBABLY THE MOST CRITICAL COMPONENT FOR A DRIVER AND WHEN IT IS OBSTRUCTED BY A PART OF THE MANUFACTURER'S NEGLECT, THEN IT SHOULD BE ADDRESSED IMMEDIATELY. *TR

1/16/2013

CAR HAS BEEN IN USE FOR 3 WEEKS. AFTER NOT BEING DRIVEN FOR 4 DAYS, NO ELECTRICAL POWER IS RECEIVED FROM THE BATTERY. JUMP-STARTING THE CAR WAS ATTEMPTED, BUT THE CAR REMAINED IMMOBILIZED. FAILURE AND CURRENT MILEAGE IS 800. *TR

3/31/2011

2011 TOYOTA HIGHLANDER 4WD: SYSTEM CHECK PANEL I INDICATING THE REAR DOOR IS OPEN, WHEN IT'S NOT. BEEN TO DEALER 3 TIMES. CAR HAS 10000 MILES ON IT. THE REAR DOOR OPEN INDICATOR EFFECTS DOOR LOCKING ABILITY WITH KEY FOB AS WELL AS CONTINUAL CHIME INDICATING REAR DOOR IS OPEN IN CONJUNCTION WITH TURNING DOME LIGHT OFF AND ON. DEALER THOUGHT IT WAS REAR DOOR STRIKE PLATE. ADJUSTED ACCORDINGLY. THIS WAS NOT THE PROBLEM. 3RD VISIT TO DEALER STILL TRYING TO PINPOINT WHY THIS IS HAPPENING SO FAR NO LUCK. ELECTRICAL BAD DOOR SENSOR FAULTY ELECTRICAL DOOR SWITCH THIS PROBLEM IS VERY ANNOYING AND NOW TIMES CONSUMING 3 VISITS TO THE DEALER AND STILL NO SOLUTION. REAR DOOR OPEN INDICATOR INITIALLY MADE TO STOP BY ROLLING DOWN DRIVER SIDE WINDOW AT HIGHWAY SPEED. INDICATOR ALSO MADE TO GO OFF WHEN ROAD TURNS TO THE LEFT ONLY. IT'S BACK AT THE DEALERSHIP TODAY (9/12/2011). *TR

9/12/2011

CAN YOU PLEASE GIVE ME AN EMAIL ADDRESS WHERE I CAN SEND A DETAILED REPORT OF ISSUE. TOO LARGE FOR SPACE PROVIDED. THANK YOU *TR

11/15/2013

T-SB-0201-11 FROM TOYOTA STATES "SOME VEHICLES EQUIPPED WITH 2GR-FE/FXE TOWING PACKAGE ENGINES MAY EXHIBIT AN OIL SEEP FROM THE ENGINE OIL COOLER PIPES." THIS TSB AFFECTS TOYOTA AND LEXUS VEHICLES GOING BACK TO AT LEAST 2008-PRESENT. THIS IS A MAJOR ISSUE, AND I FEEL THIS SHOULD BE HANDLED AS A RECALL INSTEAD OF A TSB DUE TO THE SEVERITY OF THE ISSUE IF/WHEN THE PIPE BREAKS. I RECENTLY ELECTED TO HAVE MY VEHICLE REPAIRED ON MY OWN JUST SO I WOULDN'T HAVE TO WORRY ABOUT THIS ISSUE HAPPENING TO ME OR MY WIFE, AND THUS BLOWING UP MY HIGHLANDER'S ENGINE CAUSING THOUSANDS OF DOLLARS IN DAMAGES. SEEMS PRETTY BAD THAT A RECALL CAN BE ISSUED FOR FLOOR MATS AND ACCELERATOR ISSUES, BUT NO RECALL IS ISSUED FOR THIS ISSUE WHICH CAN DRAIN THE OIL FROM YOUR ENGINE IN A MINUTE, BLOW UP YOUR ENGINE, AND THEN POSSIBLY WRECK YOUR VEHICLE. CONSUMER'S ENGINES ARE NOW BEING DESTROYED, AND THIS IS SHOWING UP IN DIFFERENT ONLINE FORUMS. I FEEL THAT THE NHTSA NEEDS TO FORCE TOYOTA TO REPLACE ALL OF THE DEFECTIVE ENGINE OIL COOLER PIPES WITH THE NEWER METAL ONES THAT THE TSB ADDRESSES. THEY SHOULD ALSO BE FORCED TO REIMBURSE ALL COSTS TO THOSE INDIVIDUALS THAT EITHER NEEDED TO HAVE THE REPAIR DONE, OR DECIDED TO PREVENTATIVELY HAVE THE REPAIR DONE ON THEIR OWN BEFORE THOSE PIPES BURST ON THEIR OWN. *TR

1/5/2015

VEHICLE MAKES A VERY NOTICEABLE, IRRITATING WHINE OR WHISTLE NOISE WHEN ACCELERATING AT 40MPH. STOPS WHEN GAS PEDAL IS RELEASED. VERY CONSTANT AND ANNOYING. DID NOT HAPPEN WHEN CAR WAS FIRST PURCHASED. HAVE BEEN TOLD BY TOYOTA THAT IT WAS THE TRANSFER CASE, WHICH THEY REPLACED. DID NOT FIX THE PROBLEM. NOW THEY TELL ME IT IS NORMAL. TEST DROVE ANOTHER VEHICLE FROM THEIR LOT OF THE SAME EXACT YEAR, MAKE, MODEL. NO NOISE AT ALL. THIS IS NOT NORMAL. TOYOTA KNOWS ABOUT THE PROBLEM, BUT THEY ARE DENYING IT. OTHER TOYOTA VEHICLES (I.E. RAV4, TUNDRA) HAD/HAVE THE SAME PROBLEM. FORUMS TELL ME IT IS THE TRANSMISSION. WAITING ON APPOINTMENT FOR A FIELD TECH FROM TOYOTA TO EXAMINE IT. *TR

2/12/2012

THE FOLLOWING EMAIL/REPORT WAS SENT TO THE TOYOTA DEALERSHIP FROM WHOM I HAD PURCHASED THIS NEW VEHICLE: I AM WRITING TO REPORT AN ABNORMAL INCIDENT, WHICH MAY OR MAY NOT BE RELATED TO THE STALL PROBLEM I HAD ENCOUNTERED, AND WHICH YOU INSPECTED DURING MY LAST VISIT. IN THIS INCIDENT, I WAS VERY GENTLY TRYING TO MOVE THE CAR INTO MY GARAGE FROM A STATIONARY POSITION (THERE IS A SMALL 10 TO 15 DEGREE GRADE OVER A 3 FT DISTANCE BEFORE THE GARAGE FLOOR BECAME LEVEL AGAIN). AS I SLOWLY PRESSED DOWN ON THE ACCELERATOR, THE CAR STARTED TO MOVE SLOWLY IN A NORMAL FASHION, BUT AFTER MOVING HALF WAY INTO THE GARAGE, IT SUDDENLY ACCELERATED, ALMOST AT FULL THROTTLE... I HAD TO SLAM ON THE BRAKE AS HARD AS I COULD REACT, MISSING A CRASH BY ONLY A FEW INCHES. AS I TRIED TO ANALYZE WHAT HAPPENED, THE ONLY THING THAT I CAN THINK OF IS THAT AS I WAS MOVING SLOWLY ENOUGH WHERE MOST LIKELY ONLY THE ELECTRIC MOTOR WAS MOVING THE CAR, BUT THEN VERY SUDDENLY THAT ELECTRIC MOTOR SOURCED ITS ABSOLUTE FULL POWER TO ACCELERATE THE WHEELS ---ALMOST AS IF THE SW DECIDED TO IGNORE MY VERY SOFT PRESSURE ON THE GAS PEDAL AND SOURCE MAXIMUM POWER. PLEASE ADVISE WHEN YOUR TOYOTA ENGINEERS WILL BE VISITING YOU AGAIN SO THAT THEY MAY REVIEW THIS LATEST ABNORMALITY. I AM ALSO FORWARDING THIS MESSAGE TO THE NATIONAL AUTO SAFETY DEPARTMENT, SINCE I AM NOW QUITE CONCERNED ABOUT SAFETY. *TR

5/3/2012

TOYOTA HAS ISSUED A TSB FOR WARPING HINGES FOR THE POWER REAR HATCH. THE HATCH EVENTUALLY WILL NOT CLOSE PROPERLY OR AT ALL. THIS IS MAINLY DUE TO THE MOTOR PUTTING TOO MUCH PRESSURE ON THE DRIVERS SIDE HINGE. THIS IS HAPPENING TO ALL HIGHLANDER RIGHT NOW WITH POWER OPEN CLOSE FEATURES. EVEN THE ONES WITH THE NEW DESIGN HINGES. TOYOTA IS ALSO SAYING THAT THEY WILL NOT COVER THESE HINGES OUT OF WARRANTY. MINE ARE BEING REPLACED RIGHT NOW. BUT THE 2012 HIGHLANDER RENTAL I HAVE RIGHT NOW HAS THE SAME ISSUE. AND THIS ONE WOULD NOT BE INCLUDED IN THE TSB SINCE IT HAS THE NEW HINGES. I AM WORRIED THAT DOWN THE ROAD THIS HATCH WILL OPEN AT HIGH SPEEDS ON THE HIGHWAY OR ANYWHERE.. HOW WOULD YOU KNOW SOMETIMES THAT THE HATCH DID NOT CLOSE? I HAD TO PUT A ACCIDENT DATE ABOVE TO FILE. THERE IS NO ACCIDENT, I AM TRYING TO PREVENT ONE. *TR

7/12/2012

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE HINGES ON THE DRIVER SIDE OF HIS HATCHBACK WAS BENT. THE VEHICLE WAS TAKEN TO A DEALER AND WAS INFORMED OF TECHNICAL SERVICE BULLETIN UNDER NHTSA ITEM NUMBER : 10041651 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 15,000.

8/31/2012

THE SPRING IN THE DRIVER'S SIDE SUN VISOR BROKE AND IT NOW HANGS DOWN. IT WON'T STAY UP OR IN A POSITION TO BLOCK THE SUN. WE HAVE A BUNGY CORD TO HOLD IT OUT OF OUR LINE OF VISION BUT CANNOT USE IT. IT STILL HANGS DOWN A LITTLE AND "POPS OUT" FREQUENTLY BLOCKING VISION. VERY DANGEROUS. NOT UNDER WARRANTY I AM TOLD. *TR

9/6/2014

THE SUN VISOR POPPED WHEN I WAS PULLING IT DOWN TO SHEILD MY EYES AND NOW IT WILL NOT RETURN TO ORIGINAL POSITION. CONCERN AS IT GETS IN MY WAY WHEN DRIVING. THIS IS THE DRIVERS SIDE VISOR WHICH I TEND TO HIT MY HEAD ON AND HAVE TO MOVE MY SEAT LOWER IN ORDER TO SEE PROPERLY. I TOOK IT TO MY DEALERSHIP AND THEY TOLD ME IT WOULD BE $300 TO FIX. THAT IS RIDICULOUS AS I FEEL THIS IS A FAULTY PART THAT COULD BE A HAZARDOUS SITUATION IF NOT TAKEN CARE OF. RECAL MAY BE IN ORDER TO CORRECT THIS ISSUE.

1/14/2015

I WAS DRIVING ABOUT 40 MPH AND APPROACHING A LEFT TURN. I TRIED TO BRAKE THE CAR TO SLOW DOWN AND THE BRAKE DID NOT WORK. MY FOOT PUSHED ALL THE WAY DOWN AND SINCE I HAD 2 KIDS IN THE CAR I WAS REALLY CONCERNED THAT I COULD NOT STOP THE VEHICLE. I TRIED TO BRING THE CAR TO A STOP AND HIT THE SIDE WALK. THIS WAS NOT THE FIRST TIME OR THE LAST TIME IT HAPPENED. EVEN AFTER THE CAR HAS BEEN REPAIRED, THE BRAKES CONTINUE TO MALFUNCTION AT LEAST TWICE A WEEK. I APPLY THE BRAKES AND THE VEHICLE ACCELERATES AND THEN SLOWLY BRAKES, SOMETIMES DOES NOT BRAKE AT ALL. I HAVE REPORTED THIS TO TOYOTA AND THEY ARE DENYING THERE IS ANYTHING WRONG. I BELIEVE THERE IS SOME PROGRAMMING ISSUING WITH THE CAR AND THE BRAKES CONTINUE TO MALFUNCTION. I DON'T KNOW WHERE ELSE TO TURN. I HAVE 5 KIDS AND DRIVING AN UNSAFE CAR. *TR

7/24/2014

BOTH FRONT INNER BRAKESPADS COMPLETELY WARNED OUT DAMAGING BOTH ROTORS BADLY, SOME METAL PIECES FOUND ON FLOOR BROKE LOOSE FROM BOTH FRONT ROTORS. OUTSIDE PADS HAS 60% THICKNESS LEFT ON IT. ENDED UP CHANGING BOTH FRONT ROTORS AND PADS COSTING $375. MECHANIC SAID THIS MAY BE A RESULT OF A FAULTY BRAKE SYSTEM. TALK TO TOYOTA REPRESENTATIVE WITHOUT ANY SOLUTION OR RESPONSE. *TR

11/17/2014

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. THE CONTACT WAS SITTING AT A COMPLETE STOP WITH THE BRAKES DEPRESSED. ONCE THE BRAKES WERE RELEASED, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE, CAUSING THAT VEHICLE TO CRASH INTO A THIRD VEHICLE. THERE WERE NO INJURIES. THE MANUFACTURER WAS CONTACTED THEY ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS BEING INVESTIGATED BY THE CONTACT'S INSURANCE AGENCY. THE FAILURE AND CURRENT MILEAGE WAS 1500. UPDATED 09/27/11 *BF UPDATED 2/9/12 *CN

7/12/2011

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE ABNORMALLY ACCELERATED WITHOUT HER DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE CRASHED INTO A BARN. THERE WERE NO INJURIES BUT THE VEHICLE HAD EXTENSIVE DAMAGES TO THE FRONT BUMPER AND SIDES. THE POLICE WERE CONTACTED AND CALLED TO THE SCENE TO ASSIST. THE VEHICLE WAS TOWED TO AN AUTO CENTER FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED WHO FILED A CLAIM ON BEHALF OF THE CONTACT. THE FAILURE MILEAGE WAS 9,000.

12/13/2011

FRONT WINDSHIELD SEALER BEAD NOT ADHERED TO THE GLASS. TOYOTA TACOMA. *TR

2/26/2011

DRIVERS SIDE SUN VISOR WILL NOT STAY IN UPRIGHT POSITION OR IN CORRECT SUN BLOCKING POSITION. IT IS CONSTANTLY IN THE PARTIAL DOWN POSITION AND DOES NOT ALLOW FOR PROPER VISIBILITY. *JS

9/2/2013

I SWERVED TO AVOID HITTING A DEER. THE CAR WENT ONTO THE SHOULDER OF THE ROAD AND BACK ONTO THE ROAD. THE SIDE AIRBAGS DEPLOYED ON BOTH SIDES OF THE CAR. A LARGE PIECE OF PLASTIC, AT LEAST 2FT. IN LENGTH,FLEW OFF ON THE DRIVER'S SIDE CAUSING SEVERE CUTS,LACERATIONS,AND ABRASIONS TO MY LEFT ARM - THIS REQUIRED A TRIP THE EMERGENCY ROOM AT A LOCAL HOSPITAL WHERE MY ENTIRE ARM WAS TREATED. I CAN UNDERSTAND WHY THE AIRBAGS DEPLOYED BUT CANNOT ACCEPT THE FACT THAT I WAS INJURED BY FLYING PLASTIC DEBRIS...UPDATED 08/25/14 *BF UPDATED 09/2/2014 *JS

7/31/2014

FOUND DTC B1821 SRS.

3/5/2016

I PURCHASE MY CAR FROM CARMAX ON NOVEMBER 20, 2010. APPROXIMATELY FOURTEEN MONTHS AFTER THE PURCHASE OF THIS VEHICLE, I BEGAN HAVING TROUBLE WITH THE REAR LIFTGATE DOOR NOT COMPLETELY CLOSING PROPERLY. I TOOK MY CAR BACK TO THE DEALER ON TO HAVE THIS CORRECTED BUT TO DATE, THE DEALER HAS BEEN UNABLE TO DO SO. THUS FAR, MY TRUCKS? AUTOMATIC LIFTGATE DOOR HAS BEEN INOPERABLE FOR OVER 120 DAYS AND THE DEALER SHIP HAS REVIEWED THE ISSUE, TOOK PICTURES OF THE AFFECTED AREA AND FILED A REPORT TO TOYOTA HEADQUARTERS. THE SERVICE MANAGER AT THE DEALERSHIP ALSO ADVISED ME TO CONTACT A CUSTOMER SERVICE REPRESENTATIVE AND FILE A COMPLAINT. ON JUNE 15, 2012, I CALLED YOUR CUSTOMER SERVICE DEPARTMENT AND SPOKE WITH A TOYOTA CUSTOMER SERVICE REPRESENTATIVE. THE REPRESENTATIVE STATED THAT HE SUBMITTED MY COMPLAINT (CASE # 1206150405) AND THAT TOYOTA IS AWARE OF THE ISSUE AND IS WORKING ON A FIX FOR THE PROBLEM AND AS SOON AS THEY WERE ABLE TO DETERMINE THE FIX, THEY WOULD CONTACT ME. IT HAS BEEN OVER 2 MONTHS SINCE I LAST SPOKE WITH SOMEONE FROM YOUR COMPANY AND I HAVEN?T RECEIVED ANY RESOLUTION. ATTACHED ARE COPIES OF THE REPAIR ORDER THAT DOCUMENT THE DEALERSHIP?S ATTEMPT TO REPAIR MY CAR. ...UPDATED 09/12/12 *BF UPDATED 09/19/2012 *JS

9/4/2012

I HAVE A 2011 TOYOTA HIGHLANDER. THE ARM OF THE AUTOMATIC LIFT GATE DETACHED FROM THE BODY OF THE CAR. ON FEB 5, THE TOYOTA DEALER INFORMED ME THAT NOT ONLY WAS THE END OF THE ARM STRIPPED AND WOULD NEED TO BE REPLACED BUT THAT THE MOTOR HAD BURNED OUT AND WOULD NEED TO BE REPLACED AS WELL. I RARELY USE THE AUTO LIFT GATE, SO I WAS SHOCKED TO HEAR THIS.OF COURSE IT'S OUT OF WARRANTY BY 3,000 MILES. I CALLED TOYOTA AND THEY SAID THERE ARE NO KNOWN PROBLEMS BUT AFTER DOING SOME INVESTIGATING, THERE HAVE BEEN QUITE A FEW COMPLAINTS FILED OVER THIS ISSUE. *TR

2/5/2014

WHEN DRIVING AT NIGHT, THE NEW HEADLIGHT DESIGN ON THE 2011 TOYOTA HIGHLANDER CAUSES THE LOW BEAM LIGHTS TO APPEAR AS IF THERE IS A VISOR ON THE LIGHTS. WHEN TRAVELING ON LEVEL ROADS OR GOING UP HILL THE HEADLIGHTS BEAM THROW DISTANCE IS EFFICIENT WITH THE VISOR EFFECT. HOWEVER, WHEN GOING DOWN HILL AFTER CRESTING A KNOLL, THE VISOR EFFECT DIMINISHES THE THROW DISTANCE OF THE HEADLIGHT BY AN ESTIMATED 50%. THIS LIGHT THROW REDUCTION TOOK ME BY SURPRISE AND CAUSED ME TO ALMOST HIT A DEER THIS EVENING ON THE FIRST NIGHT OF OWNERSHIP. TOYOTA NEEDS TO MAKE A CHANGE TO GET RID OF THE VISOR EFFECT. REQUEST NHTSA INVESTIGATE THIS NEW DESIGN BEFORE NUMEROUS ACCIDENTS OCCUR. I AM CONTACTING TOYOTA TOMORROW TO SEE WHAT THEY HAVE TO SAY.

11/9/2010

EXTERIOR LIGHTING POOR LIGHTING FROM HEADLIGHT LOW BEAMS. DESIGN OF CAR SEEMS TO GET IN THE WAY OF THE BEAM CAUSING LOW TO NO VISIBILITY. IT IS ESPECIALLY HARD TO SEE THE EDGE OF THE ROAD WITH THE LOW BEAMS AND THIS HAS CAUSED A PROBLEM WITH BEING ABLE TO SEE DEER AND AVOID HITTING THEM/BEING HIT. I HAVE BEEN TO THE DEALER ON SEVERAL OCCASIONS TO REMEDY THE PROBLEM. THEY HAVE CHECKED ALIGNMENT, BULBS, POSITIONING, ETC. BUT THEY TELL ME IT IS A DESIGN FAULT OF THE CAR AND THERE IS NOTHING THEY CAN DO. LUCKILY MY MODEL HAS WHITE FOG LIGHT. USING THEM AT ALL TIMES WHEN I DRIVE AT NIGHT HAS HELPED ME TO SEE. I NEED TO DRIVE WITH BRIGHTS ON WHENEVER POSSIBLE TO BE ABLE TO SEE THE ROAD.THE BIGGEST PROBLEM COMES DURING RAIN OR FOG BECAUSE ONE CAN NOT USE HIGH BEAMS BECAUSE OF THE REFLECTION SO IT IS IMPOSSIBLE TO SEE THE ROAD AT NIGHT DURING THESE CONDITIONS. I HAVE DOCUMENTATION OF MY REPAIR REQUESTS AND ACCIDENT REPORT FROM DEER STRIKE IF NEEDED. *TR

4/16/2013

FRONT PASSENGER SEAT BELT STOCK. DO NOT RELEASE. IT CANNOT BE USE. TOYOTA CARE CENTER SAID IS OUT OF GUARANTY AND I HAVE TO PAY JUST TO VERIFY IT. WHAT ABOUT SAFETY? *TR

11/11/2013

WOW! IT JUST KEEPS GETTING BETTER!! %&*@* HIGHLANDER HAS MORE SAFETY PROBLEMS.... 24,988 MILES; SUNDAY, OCT 26, 2014 OUR YOUNGEST SONS SEATBELT (2ND ROW PASSENGER BEHIND DRIVER SEAT) WOULD NOT RELEASE; CAUSING HIM TO PANIC AND NEARLY CHOKE HIMSELF TO GET OUT. I HAD TO YANK, PULL AND TUG TO GET THE BELT TO RELEASE. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED INCLUDING NOT BEING ABLE TO GET IT TO CLICK AND STAY BUCKLED. SO, BESIDES A VEHICLE WE CAN'T DRIVE FAR TO NOT RISK GETTING STRANDED BECAUSE OF REPORTED ENGINE MALFUNCTION ISSUES (TOYOTA MOTOR SALES, U.S.A., INC. EXPRESSED CLEARLY: 'OH WELL, TOO BAD, YOUR SCREWED, GOOD LUCK!), THE LIE OF A COVER UP EXTENDED WARRANTY NEVER RECEIVED AND NOW WE CAN'T USE THE 2ND ROW PASSENGER SEAT BEHIND DRIVER DUE TO SEAT BELT NOT WORKING PROPERLY. WHAT'S NEXT?? I CAN ONLY IMAGINE WITH ALL THE RECENT TOYOTA RECALLS. *TR

10/28/2014

TL*THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER EQUIPPED WITH BRIDGE STONE DULER H/L 400 225/R75/19. THE CONTACT STATED THAT WHILE DRIVING 65 MPH THE FRONT PASSENGER SIDE TIRE BLEW OUT. A TOWING SERVICE APPEARED ON THE SCENE TO CHANGE THE TIRE. THE CONTACT ATTEMPTED TO CONTACT THE TIRE MANUFACTURER BUT WAS UNSUCCESSFUL. THE CONTACT THEN CALLED THE VEHICLE MANUFACTURER AND WAS ADVISED TO CONTACT AN AUTHORIZED DEALER. AN AUTHORIZED DEALER WAS THEN NOTIFIED AND THE CONTACT WAS INFORMED THE TIRES WERE NOT COVERED UNDER WARRANTY. THE CONTACT REPLACED THE TIRE. THE CONTACT ALSO STATED THE BLOW OUT WAS DUE TO CRACKS IN THE SIDEWALL AND DID NOT FEEL SAFE DRIVING WITH THE REMAINING THREE TIRES ON THE VEHICLE. THE FAILURE MILEAGE WAS 3,400.

6/10/2011

2011 TOYOTA HIGHLANDER WITH LESS THAN 13K MILES HAS TIRES WITH VERY LITTLE TREAD LEFT ON THEM. WAS TOLD BY TOYOTA TECH THAT IT NEEDS NEW TIRES. LESS THAN ONE YEAR OLD AND THE TIRES ARE BALDING. THIS POSES A SAFETY HAZARD AND IS NOT ACCEPTABLE. *TR

2/16/2012

POWER BACK DOOR DOES NOT CLOSE PROPERLY, BROKEN AT 43,326 MILES AFTER THE 36 MONTHS OR 36,000 MILES. *TR

12/5/2014

THE OPEN REAR AUTOMATIC DOOR FAILED, IMMEDIATELY CLOSING ON MY WIFE'S BACK AS SHE WAS REMOVING A BAG FROM THE REAR CARGO AREA. THE FAILURE HAPPENED WITHOUT WARNING AND CAME DOWN HARD. AS THE VEHICLE IS OUT OF WARRANTY, TOYOTA WOULD NOT REPLACE AT THEIR COST. *TR

12/15/2014

FRONT WINDSHIELD SEALER BEAD NOT ADHERED TO THE GLASS. TOYOTA TACOMA. *TR

2/26/2011

6MONTH AFTER I HAD BOUGHT MY VEHICLE I MADE AN APPOINTMENT TO HAVE CHECK MY MOON ROOF LEAKING,AND WORKING OUT OF CONTROL AFTER RAINING,THEY SAID THEY FOUND NOTHING, AND BETWEEN OIL CHANGE ASK TO RE-CHECK MOON ROOF AND NOTHING WRONG THEY ONLY KEPT ONE TIME "CHECK" FOR THE ISSUE THEN LAST YEAR FOR THE BAD WINTER WE HAD I FOUND MY CAR FLOOR TOO WET AND THOUGH IT WAS THE SNOW NOT THE MOON ROOF, SO I BROUGHT IT LAST APRIL AND THE SAID THEY WILL TRY TO SEE WHAT WAS WRONG BUT THAT MY GUARANTEE WAS EXPIRED AND THEY DID FIND OUT FROM WHERE WAS THE LEAK, CAUSE MY CAR WILL BE PARK OVERNIGHT RAINING AND WILL BE IN THE MORNING SOAK N WET, SO I BROUGHT IT TO MY MECHANIC HE FOUND LIKE ITS FROM FACTORY DEFECT NOT A HOLE FOR A ONE HOSE TO THROW OUT THE WATER FROM MOON ROOF. SO MY CAR HAS MOLD, MY DAUGHTER AND I SUFFER FROM RESPIRATORY ILLNESS, AND SHE IS A CHILD, I AM VERY DISTRESS AND EMOTIONAL VERY WORRY CAUSE THAT PROBLEM IS MAKING US SEE K MOST OF THE TIME, I WANT THIS PROBLEM TO BE SOLVE.IM A SINGLE MOM WHO PAYS THIS VEHICLE WITH A LOT OF EFFORTS AND DON'T KNOW WHO COULD HELP ME I'M VERY DEPRESSED I NEED HELP CAN SOME BODY HELP US? THANK YOU. THIS IS ALSO A SAFETY ISSUE CAUSE MY FEET ARE GETTING SLEEPER I.E. DUE TO THE MOLD AS I DRIVE AROUND. *TR

5/23/2016

I WAS DRIVING 2011 TOYOTA HIGHLANDER, STOPPED THE CAR AT RED LIGHT (INTERSECTION OF CATHARPIN RD AND US 55). DURING THE GREEN LIGHT, I WAS TRYING TO TAKE A RIGHT TURN ON THE LIGHT AND THE CAR DID NOT ALLOW ME TO TURN THE POWER STEERING (STUCK) AND ON THE LCD PANEL IT STARTED BLINKING MESSAGE SAYING BREAK MALFUNCTION, THE CAR WENT ON TO THE ONCOMING TRAFFIC LANE AND FINALLY WITH SOME STRUGGLE STOPPED THE CAR ON THE ONCOMING TRAFFIC LANE. LUCKILY, NO ONE WAS COMING ON THAT LANE (MY GOOD FORTUNE). CALLED THE COPS AND THEY HELPED THE CAR TO PULL ON SIDE OF THE ROAD. LOOKS LIKE SERIOUS PROBLEM WITH THE CAR. REQUESTING THE TOYOTA TAKE A LOOK AT THE PROBLEM BEFORE SOMEONE GETS INTO SERIOUS TROUBLE. *TR

4/4/2011

I WAS DRIVING MY BRAND NEW (3 WEEKS AFTER I BOUGHT IT) TOYOTA HIGHLANDER V6 IN A SECONDARY DOWN HILL ROAD WHEN THE BRAKE SYSTEM FAILED COMPLETELY AND THE CAR STARTED TO ACCELERATE DOWNHILL. NOT BEING ABLE TO CONTROL IT I IGNORED THE "FULL STOP" SIGN AT THE END OF THE SECONDARY ROAD AND I CONTINUED IN A FLAT MAIN ROAD WHERE CARS NORMALLY SPEED UNTIL I WAS ABLE TO PUT THE SHIFT INTO PARK AND FINALLY THE CAR STOPPED WITH A LURCH. THE LIFE OF MY SON AND MINE WERE SERIOUSLY ENDANGERED. THE CAR WAS TOWED BY THE DEALER AND IT IS STILL THERE AFTER THEY HAVE REPLACED AT LEAST 2 PARTS SO FAR. WE PAID ALMOST $32 000 FOR A BRAND NEW DEFECT FREE CAR BUT INSETAD THEY ARE GOING TO GIVE US THE SAME CAR WHICH IS NOW UNDERGOING MAJOR REPAIRS. *TT

8/5/2011

PURCHASED MY 2011 HIGHLANDER IN MARCH, & IT HAD 7000 MILES ON IT AT THE TIME OF THE INCIDENT. I STARTED THE VEHICLE IN MY DRIVEWAY, PUT IT IN DRIVE, AND STARTED DOWN MY DRIVEWAY. PRESSED THE BRAKE PEDAL, AND THERE WERE NO BRAKES AND SEEMED NOT TO HAVE POWER STEERING. THE LIGHTS IN THE DASH CAME ON, AND THE SCREEN SAID BRAKE MALFUNCTION CONTACT DEALER IMMEDIATELY. THERE WERE NO BRAKES, I FINALLY CAME TO A STOP AT THE BOTTOM OF THE HILL, PUT THE CAR IN PARK, AND TURNED THE IGNITION OFF. WHEN I TURNED THE KEY, THE CAR STARTED, THE DASH LIGHTS WERE STILL LIT UP, AND I GUESS THE COMPUTER SEEMED TO "RESET". I PULLED BACK INTO MY DRIVEWAY & HAD THE CAR TOWED TO THE DEALER THE NEXT DAY. THE DEALER HAS HAD IT FOR OVER TWO WEEKS, AND THE INCIDENT HAS NOT HAPPENED AGAIN, AND THEY SAID THAT THEY CANNOT FIND A SINGLE THING WRONG WITH IT. THEY CAN, HOWEVER, SEE THAT THERE WAS AN "INCIDENT" WITH THE BRAKES ON THAT DATE BY THE COMPUTER READING. I HAVE BEEN TOLD THAT I AM GOING TO BE GETTING THIS CAR BACK, AND THAT IT IS FINE. EVERYONE SAY A PRAYER FOR MYSELF AND MY 3 KIDS THAT ARE IN IT, & HOPE THAT IT DOESN'T HAPPEN AGAIN IN THESE MOUNTAINS THAT I LIVE! *TR

11/10/2011

VEHICLE MAKES A VERY NOTICEABLE, IRRITATING WHINE OR WHISTLE NOISE WHEN ACCELERATING AT 40MPH. STOPS WHEN GAS PEDAL IS RELEASED. VERY CONSTANT AND ANNOYING. DID NOT HAPPEN WHEN CAR WAS FIRST PURCHASED. HAVE BEEN TOLD BY TOYOTA THAT IT WAS THE TRANSFER CASE, WHICH THEY REPLACED. DID NOT FIX THE PROBLEM. NOW THEY TELL ME IT IS NORMAL. TEST DROVE ANOTHER VEHICLE FROM THEIR LOT OF THE SAME EXACT YEAR, MAKE, MODEL. NO NOISE AT ALL. THIS IS NOT NORMAL. TOYOTA KNOWS ABOUT THE PROBLEM, BUT THEY ARE DENYING IT. OTHER TOYOTA VEHICLES (I.E. RAV4, TUNDRA) HAD/HAVE THE SAME PROBLEM. FORUMS TELL ME IT IS THE TRANSMISSION. WAITING ON APPOINTMENT FOR A FIELD TECH FROM TOYOTA TO EXAMINE IT. *TR

2/12/2012

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 15,000 AND CURRENT MILEAGE WAS 16,000.

1/25/2012

VEHICLE MAKES A VERY NOTICEABLE, IRRITATING WHINE OR WHISTLE NOISE WHEN ACCELERATING AT 40MPH. STOPS WHEN GAS PEDAL IS RELEASED. VERY CONSTANT AND ANNOYING. DID NOT HAPPEN WHEN CAR WAS FIRST PURCHASED. HAVE BEEN TOLD BY TOYOTA THAT IT WAS THE TRANSFER CASE, WHICH THEY REPLACED. DID NOT FIX THE PROBLEM. NOW THEY TELL ME IT IS NORMAL. TEST DROVE ANOTHER VEHICLE FROM THEIR LOT OF THE SAME EXACT YEAR, MAKE, MODEL. NO NOISE AT ALL. THIS IS NOT NORMAL. TOYOTA KNOWS ABOUT THE PROBLEM, BUT THEY ARE DENYING IT. OTHER TOYOTA VEHICLES (I.E. RAV4, TUNDRA) HAD/HAVE THE SAME PROBLEM. FORUMS TELL ME IT IS THE TRANSMISSION. WAITING ON APPOINTMENT FOR A FIELD TECH FROM TOYOTA TO EXAMINE IT. *TR

2/12/2012

THERE IS A PROBLEM WITH MY POWER STEERING WHEEL, IT'S STIFF AND I UNABLE TO CONTROL IT WHEN ON THE ROAD. WHEN DRIVING ON THE FREEWAY WITH HIGH SPEED, THE STEERING WHEEL SWAY LEFT OR RIGHT AND I UNABLE TO CONTROL IT BACK TO STRAIGHT. ALSO, WHEN MAKING A TURN THE STEERING WHEEL NOT REFLEXES, FAST ENOUGH FOR ME TO MAKE A TURN. FOR INSTANCE, WHENEVER I MAKE A RIGHT TURN AND THEN TRY TO STRAIGHTEN THE VEHICLE BACK TO STRAIGHT, THE STEERING WHEEL DOES NOT REFLEX BACK ENOUGH THAT IT LEADS ME TO HIT THE CURB DAMAGING FRONT WHEEL RIM. SINCE, THE PROBLEM KEEPS ON OCCURRING, AS I GET WORRIED I TOOK IT TO THE DEALERSHIP REPAIR SHOP TWICE WITHIN THE PERIOD OF 2 MONTHS. THE FIRST TIME, I TOOK IT IN THE MECHANIC STATES THAT PROBABLY HAS A PROBLEM WITH THE ALIGNMENT, SO I PAID THE FOR THE PERFORMANCE. AND IT DIDN'T HELP AT ALL. THEN THE SECOND TIME, I TOOK IT BACK TO THE DEALERSHIP REPAIR SHOP AGAIN, I TOLD THEM THAT THE ALIGNMENT DIDN'T HELP AT ALL AND ALSO I SPECIFY THAT THE PROBLEM IS THE STEERING WHEEL THEN I LEFT THE VEHICLE THE WHOLE DAY FOR THE REPAIR SHOP TO FIX IT. LATER, WHEN I WENT TO PICK IT UP, THEY STATED THAT THEY CORRECTED THE CRADLE AND DO THE ALIGNMENT 4 TIMES AND I TOOK THE CAR OUT HOME. THE VEHICLE STILL HAD THE PROBLEM THAT I HAD WHEN I TOOK THE CAR IN TO REPAIR, THEN I DROVE BACK TO THE DEALERSHIP AND TOLD THE MECHANIC. THEN THE MECHANIC DROVE THE CAR WITH ME IN THE CAR, AND HE TOLD ME THE PROBLEM IS THE ELECTRIC STEERING WHEEL AND THERE NO WAY HE COULD DO ANYTHING ABOUT IT. THEN I ASKED HIM IF I TOOK IT TO ANY OTHER SHOP WILL THAT HELP. HE SAID NO, THERE NO SHOPS THAT COULD FIX IT. HE ALSO SAID THAT I JUST HAVE TO PUT UP WITH IT. BUT, IT IS MY LIFE OR EVER MY FAMILY MEMBERS LIFE ON THE ROAD. SO, I'M REALLY WORRIED AND I DON'T HAVE MONEY TO REPLACE WITH A NEW CAR RIGHT NOW. THE CAR HAS NEVER BEEN IN AN ACCIDENT BEFORE, I BOUGHT IT NEW FROM THE DEALERSHIP.

9/28/2019

WHILE DRIVING ON THE HIGHWAY IN CRUISE CONTROL AND NO CHECK ENGINE LIGHT VEHICLE LOST POWER STEERING SPEEDOMETER READINGS. REPORTED ABS BRAKE MALFUNCTION, BRAKE MALFUNCTION. OVER THE NEXT 45 MINUTES WHILE IN ROUTE TO A TOYOTA DEALER VEHICLE INTERMITTENTLY LOST POWER STEERING AND SPEEDOMETER READINGS. ALL MALFUNCTIONS HAPPENED WITH NO WARNING.

12/3/2019

TL*THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED THE CONTACT STATED THAT IT STARTED MOVING ON ITS OWN. THE GEAR SHIFT DOES NOT HAVE TO BE IN PARK IN ORDER TO TURN THE VEHICLE ON SINCE IT WAS TURNED OFF BY PRESSING A BUTTON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THAT THERE WERE NO REPAIRS NEEDED AND THAT WAS THE WAY THE VEHICLE WAS DESIGNED. UPDATED 3/22/11 *CN UPDATED 04/25/11

2/10/2011

TL*THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED THE CONTACT STATED THAT IT STARTED MOVING ON ITS OWN. THE GEAR SHIFT DOES NOT HAVE TO BE IN PARK IN ORDER TO TURN THE VEHICLE ON SINCE IT WAS TURNED OFF BY PRESSING A BUTTON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THAT THERE WERE NO REPAIRS NEEDED AND THAT WAS THE WAY THE VEHICLE WAS DESIGNED. UPDATED 3/22/11 *CN UPDATED 04/25/11

2/10/2011

FORD F150 SUPERCREW 4X4 - FUEL TANK STRAP BROKE. TANK JUST HANGING. LUCKILY NOTICED IT AND HAVE ORDERED NEW STRAPS. *TR

6/8/2011

WHILE DRIVING AT APPROXIMATELY 40 MPH, I WAS UNABLE TO KEEP THE CAR IN THE LANE ON A SLIGHT CURVE TO THE RIGHT IN THE ROAD. THE STEERING WHEEL WAS TURNING, BUT THE WHEELS WERE NOT RESPONDING. THE STEERING WHEEL WAS MUCH HARDER TO TURN. SUDDENLY THE STEERING WHEEL WAS EXTREMELY EASY TO TURN AND THE CAR VEERED HEAVILY TO THE RIGHT CAUSING ME TO RUN OFF THE ROAD. THIS HAS HAPPENED SEVERAL TIMES AT OTHER SPEEDS. *TR THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 09/13/12 THE CONSUMER STATED ELECTRONIC STEERING SYSTEMS WERE FUNDAMENTALLY FLAWED. THE CONSUMER STATED HE WILL NEVER BUY ANOTHER VEHICLE WITH ELECTRIC STEERING. UPDATED 10/22/12

2/16/2012

I ONLY HAVE 7K MILES IN MY CAR I OWN THE CAR FOR ONLY 1 YEAR. I NOTICE THAT THE STEERING WHEEL IS NOT BALANCE AT ALL. AT LEAST 5-10 DEGREE TO THE RIGHT. I HAVE MY CAR SERVICE EVERY 6 MONTHS WITH TOYOTA IT SHOULD BE BALANCED AND DONE THE TIRE ROTATION??? ALSO THE TRANSMISSION OCCASIONALLY STALL ABOUT 1-2 SECOND WHEN I ACCELERATE TO 30-40 MPH. I AM AFRAID THAT THE TRANSMISSION WILL HAVE PROBLEM WITHIN THIS 2-3 YEARS. LIKE HONDA TRANSMISSION FAILURE ON ODYSSEY. *TR

6/5/2012

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED CONSTANTLY AND THE ENGINE EXHIBITED AN ABNORMAL ROARING NOISE. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES FOR THE FAILURE WHO ADVISED THE CONTACT THAT NOTHING WAS WRONG WITH THE ENGINE AND THE NOISE THE ENGINE WAS EXHIBITING WAS A NORMAL OCCURRENCE. THE CONTACT STATED THAT IN AUGUST 2012 WHILE DRIVING 65 MPH, THE VEHICLE MADE A CLUCKING NOISE AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PLACE THE GEAR INTO REVERSE AND INTO A PARKING AREA. THE VEHICLE WAS TOWED TO THE DEALER WHO LOCATED THE FAILURE AS THE TRANSMISSION SOLENOID CLUTCH ASSEMBLY. THE TRANSMISSION SOLENOID CLUTCH ASSEMBLY WAS REPLACED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WOULD NOT ACCELERATE AND THE ABNORMAL NOISE PERSISTED. THE FAILURE MILEAGE WAS 3,467 AND THE CURRENT MILEAGE WAS 20,896. UPDATED 10/03/12*LJ UPDATED 10/3/2012*JS

9/18/2012

TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS DIDN'T ILLUMINATE THE ENTIRE ROAD. AS A RESULT, THE CONTACT HIT A DEER. THE CONTACT WAS NOT ABLE TO AVOID THE CRASH DUE TO FAILED VISIBILITY COVERAGE. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE PRIOR TO THE CRASH. THE DEALER ALIGNED THE HEADLIGHTS SEVERAL TIMES HOWEVER, THE FAILURE WAS NOT CORRECTED. THE DEALER STATED THAT THE HEADLIGHT DESIGN WAS A MANUFACTURING DEFECT THAT COULD NOT BE CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 32,000. UPDATED 7/8/13 *CN THE CONSUMER WAS INFORMED THE HEADLIGHTS COULD NOT BE FIXED, AS IT WAS A FACTORY PROBLEM. UPDATED 07/18/13

5/17/2013

I HAD MY CAR IN FOR IT'S 60,000 MILE SERVICE ON FRIDAY, OCT 3RD, 2014 AT CHEROKEE TOYOTA, CANTON, GA. MY WIFE DROVE IT FOR ONLY THE THIRD TIME SINCE THE SERVICE AND ENCOUNTERED A DANGEROUS SITUATION. THE HIGHLANDER STARTED TO ACCELERATE ON IT'S OWN. MY WIFE STEPPED ON THE BRAKES THEN THE ENGINE CUTOFF IN THE MIDDLE OF THE ROAD. I MEET UP WITH HER AND TRIED TO START THE CAR. THE ENGINE TACHOMETER RAPIDLY INCREASED THEN THE ENGINE SHUTOFF. TOWED TO CHEROKEE TOYOTA FOR EVALUATION. *TR

10/5/2014

I OWN A 2011 TOYOTA HIGHLANDER THAT I BOUGHT NEW. AT APPROXIMATELY 7-9 MONTHS OF OWNING THE VEHICLE, THE PIVOT OR LINK ARM OF THE AUTOMATIC LIFT GATE DETACHED FROM THE BODY FRAME. I RE-ATTACHED IT AS IT LOOKS IT BECAME LOOSE. AFTER A FEW OTHER INSTANCES IN WHICH IT GOT LOOSE AGAIN AT DIFFERENT INTERVALS, I DECIDED TO BRING THE CAR TO THE TOYOTA DEALER. I MENTIONED THE ISSUE TO THE SERVICES REP WHO INFORMED THAT THERE WAS A SERVICE BULLETIN (SB) LINKED TO THE LIFTGATE. HE MENTIONED ABOUT THE SB SINCE IT SEEMS THAT THE ISSUE WAS AS A CONSEQUENCE OF THE HINGE DOORS PROBLEM THAT WAS BEING ADDRESSED THROUGH THE SB. THE JOB WAS MADE (REPLACING THE HINGE). I WAS ASKED TO PAY FOR IT SINCE THE SB WAS DUE WITH THE CAR 36 MO. /36K MI. WARRANTY. I INITIALLY OBJECTED TO THIS BUT ENDED PAYING THE REPAIR BECAUSE THE CAR HAD 43,000 MILES AT THE TIME. THE ISSUE WAS APPARENTLY CORRECTED. WELL, IT WAS NOT. THE SCREW NUT AT THE END OF THE ARM THAT ATTACHES THE ARM TO THE CAR FRAME WAS STRIPPED AND ALSO DAMAGING THE THREAD ON THE CAR FRAME. THIS ARM WAS NEVER CHANGED BY TOYOTA. RECENTLY, I BROUGHT THE CAR TO ANOTHER TOYOTA DEALER THAT OPENED NEAR MY HOME AND THE SERVICE MANAGER SAID IT WAS THE FIRST TIME THAT HE HEARD ABOUT OR SEES A CAR WITH THIS ISSUE. THROUGH DIFFERENT SEARCHES LOOKING ON HOW TO REPAIR THIS ISSUE PROPERLY AND AFTER DOING SOME INVESTIGATION THROUGH THE WEB, HAVE NOTICED THERE HAVE BEEN QUITE A FEW COMPLAINTS FILED OVER THIS SAME ISSUE. *TR

10/26/2014

THE AUTOMATIC LATCH OF THE LIFTGATE STARTED TO FAIL. THE LIFTGATE NOT LONGER OPENS AUTOMATICALLY. I WAS TOLD IT IS PROBABLY THE MOTOR AND THE PARTS COST ALONE IS OVER $1,200. I CANNOT AFFORD THIS AND AM DOING WITHOUT THAT FEATURE, BUT ANNOYED! *TR

12/18/2014

THE SUN VISOR POPPED WHEN I WAS PULLING IT DOWN TO SHEILD MY EYES AND NOW IT WILL NOT RETURN TO ORIGINAL POSITION. CONCERN AS IT GETS IN MY WAY WHEN DRIVING. THIS IS THE DRIVERS SIDE VISOR WHICH I TEND TO HIT MY HEAD ON AND HAVE TO MOVE MY SEAT LOWER IN ORDER TO SEE PROPERLY. I TOOK IT TO MY DEALERSHIP AND THEY TOLD ME IT WOULD BE $300 TO FIX. THAT IS RIDICULOUS AS I FEEL THIS IS A FAULTY PART THAT COULD BE A HAZARDOUS SITUATION IF NOT TAKEN CARE OF. RECAL MAY BE IN ORDER TO CORRECT THIS ISSUE.

1/14/2015

MY DRIVER SIDE VISOR LOST ALL TENSION. I HAD TO EITHER HOLD IT UP OR TIE IT OUT OF THE WAY. I HAD IT REPLACED AT LOWE TOYOTA IN WARNER ROBINS, GA FOR $199.87. I WOULD NOT EXPECT A VISOR TO TEAR UP EVEN FOR A 2011 MODEL. IT WAS A SAFETY ISSUE THAT NEEDED TO BE FIXED. I THINK THERE SHOULD BE A RECALL ON THESE VISORS AND REIMBURSEMENT FOR REPLACING THEM. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

11/10/2016

Abs brake actuator started to fail.

3/25/2022

My 2011 Toyota Highlander is burning engine oil. So much that I almost got into a major accident on the highway. So what happens is the engine starts burning oil. When the oil level is low the Highlander gives a warning sign saying “low oil pressure” and then the SUV TURNS OFF automatically (even if you’re on the highway). Thousands of people have complained about this and Toyota is ignoring all the complaints. This issue should be a recall as this is a major problem with highlanders year 2008-2013

6/5/2022

The contact owns a 2011 Toyota Highlander. The contact stated that the sun visors on the driver’s and passenger’s sides were hanging down and would not stay in the upright position. The contact stated that the sun visors obstructed her vision while driving at various speeds. The contact called the dealer and was informed that there was a recall on the vehicle for the sun visors; however, the recall had expired. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 108,000.

9/23/2022

Pin hole in oil line causing excessive oil leak. Loose oil very quickly. Could cause permanent damage to engine. Had old line replaced by mechanic with a metal line only inspected by my mechanic and there was mention of past recall by my mechanic but it does not show this on your sight. There was no warning lights at all. A coworker noticed excessive oil on the ground when I left work and called me immediately to check oil. Very little left in engine and I could see it coming from under car. Incident happen on 1-9-2023 Had car towed to mechanic to avoid damage to engine. My issue was there a recall at some point ? If other Toyotas are having this issue need to be addressed before cars blow there engines from no oil ! Since no warning lights came on I would have no idea I was losing oil this fast just driving down the road! I only knew because my coworker saw massive spill on concrete at work .

1/11/2023