2012 Suzuki SX4 Owner Complaints

UPON ENTERING AN INTERSECTION, THE POWER STEERING FAILED TO OPERATE RESULTING IN A DRAMATIC INCREASE IN THE FORCE REQUIRED TO MANEUVER THE VEHICLE. THIS COULD HAVE RESULTED IN A COLLISION WITH OTHER VEHICLES OR PEDESTRIANS. *TR

4/7/2015

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT STATED THAT THE GEAR SHIFT FAILED TO SWITCH INTO THE PARK POSITION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V811000 (POWER TRAIN), BUT THE FAILURE RECURRED. IN ADDITION, WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V587000 (STEERING). THE FAILURE MILEAGE WAS 76,502.

10/21/2015

I HAVE BRIDGESTONE TIRES ONLY ABOUT 29,500 MILES AND HAVE UNEVEN WEAR ON ALL MY TIRES I HAVE THEM ROTAED AT EVERY 3000 MILES THAT SHOULDN'T BE AND MY AIR BAG LIGHT ON THE PASSANGER SIDE IS OFF WHEN YOU SIT IN THE SEAT AND ON WHEN NO NONE SITS IN IT TVI TOOK IT BACK TO THE DEALER SEVERAL TIMES AND THEY JUST SAY THAT THE PERSON DOES NOT WEIGH ENOUGH FOR IT TO COME ON. *JS

5/19/2014

TL-THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT STATED THAT AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE DEALER DIAGNOSED THAT THE CUSHION IN THE FRONT PASSENGER'S SEAT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. NE

11/1/2014

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER:14V811000 (POWER TRAIN) AND STATED THAT THE PARTS WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER STATED THAT THERE WERE ONLY FIVE PARTS A MONTH BEING RECEIVED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

7/10/2015

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT STATED THAT THE GEAR SHIFT FAILED TO SWITCH INTO THE PARK POSITION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V811000 (POWER TRAIN), BUT THE FAILURE RECURRED. IN ADDITION, WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V587000 (STEERING). THE FAILURE MILEAGE WAS 76,502.

10/21/2015

THE SUN MELTED MY SEAT AND SHIFTER AREA HERE IN FLORIDA. I IN FORM SUZUKI CORP. BUT THEY REFUSE TO REPLY TO THE ISSUE EVEN AFTER SUBMITTING PHOTOS AND GOING TO THE DEALERSHIP . I AM ALSO VERY CONCERN ABOUT FIRE STARTING IN THE CAR AS THE SUN MELTED THE INSIDE COULD AS WELL START A FIRE. THE CAR IS UNDER WARRANTY AND SUZUKI REFUSE IS TO REPLY. *TR

8/7/2013

THE PASSENGER SIDE SEAT SENSOR HAS FAILED TO REGISTER A PASSENGER AND COMMUNICATE WITH THE COMPUTER. THIS WILL CAUSE THE AIRBAGS TO NOT DEPLOY AND CAN SERIOUSLY INJURE THE PASSENGER. SUZUKI WAS NOTIFIED AND REFUSES TO REPAIR THE ISSUE. INSTEAD THEY WANT OVER $2000 FOR A NEW SEAT. YEARS 2007 - 2011 HAD THE SAME ISSUE AND WAS RECALLED FOR THE EXACT SAME THING. PLEASE MAKE THEM ACCOUNTABLE AND DO A RECALL FOR THIS.

6/19/2017

WHILE BRAKING TO STOP AT AN INTERSECTION, THE ENGINE SURGED RADICALLY AND COULD NOT STOP VEHICLE. THE CAR COASTED THROUGH THE INTERSECTION BEFORE VIOLENTLY JOLTING TO A STOP BEFORE HITTING THE CURB. THE BRAKE PEDAL WAS SOLID AS A ROCK WHILE APPLYING. THIS HAPPENED A SECOND TIME TWO DAYS LATER. BOTH INCIDENCES WERE REPORTED TO THE DEALER WHEN THEY COULD FIND NO PROBLEM AND SUGGESTED PERHAPS I WAS EITHER DRIVING USING TWO FEET ON THE PEDALS, OR ONE FOOT ON BOTH THE GAS AND BRAKE. THIS WAS NO SO...! THE DEALER HAS OFFERED TO SEND AN OUTSIDE ENGINEER TO INVESTIGATE PROBLEM BUT THE CAR HAS BEEN OPERATING WITHOUT INCIDENT AND TOLD THEM I WOULD CALL IF THIS SHOULD HAPPEN AGAIN. I LOVE THE CAR AND TRADED A 2002 SUZUKI WHICH I OWNED FOR 10 YEARS AND LOVED IT. *TR

10/13/2012

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT CALLED NHTSA REGARDING NHTSA CAMPAIGN NUMBER: 15V587000 (STEERING). WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ENGINE STARTED TO RATTLE UNCONTROLLABLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.

11/6/2019

WHILE BRAKING TO STOP AT AN INTERSECTION, THE ENGINE SURGED RADICALLY AND COULD NOT STOP VEHICLE. THE CAR COASTED THROUGH THE INTERSECTION BEFORE VIOLENTLY JOLTING TO A STOP BEFORE HITTING THE CURB. THE BRAKE PEDAL WAS SOLID AS A ROCK WHILE APPLYING. THIS HAPPENED A SECOND TIME TWO DAYS LATER. BOTH INCIDENCES WERE REPORTED TO THE DEALER WHEN THEY COULD FIND NO PROBLEM AND SUGGESTED PERHAPS I WAS EITHER DRIVING USING TWO FEET ON THE PEDALS, OR ONE FOOT ON BOTH THE GAS AND BRAKE. THIS WAS NO SO...! THE DEALER HAS OFFERED TO SEND AN OUTSIDE ENGINEER TO INVESTIGATE PROBLEM BUT THE CAR HAS BEEN OPERATING WITHOUT INCIDENT AND TOLD THEM I WOULD CALL IF THIS SHOULD HAPPEN AGAIN. I LOVE THE CAR AND TRADED A 2002 SUZUKI WHICH I OWNED FOR 10 YEARS AND LOVED IT. *TR

10/13/2012

SINCE I BOUGHT THE VEHICLE EVERY TIME YOU SHIFT GEARS THE CLUTCH MAKES UNUSUAL SOUND.

9/8/2015

WHILE BRAKING TO STOP AT AN INTERSECTION, THE ENGINE SURGED RADICALLY AND COULD NOT STOP VEHICLE. THE CAR COASTED THROUGH THE INTERSECTION BEFORE VIOLENTLY JOLTING TO A STOP BEFORE HITTING THE CURB. THE BRAKE PEDAL WAS SOLID AS A ROCK WHILE APPLYING. THIS HAPPENED A SECOND TIME TWO DAYS LATER. BOTH INCIDENCES WERE REPORTED TO THE DEALER WHEN THEY COULD FIND NO PROBLEM AND SUGGESTED PERHAPS I WAS EITHER DRIVING USING TWO FEET ON THE PEDALS, OR ONE FOOT ON BOTH THE GAS AND BRAKE. THIS WAS NO SO...! THE DEALER HAS OFFERED TO SEND AN OUTSIDE ENGINEER TO INVESTIGATE PROBLEM BUT THE CAR HAS BEEN OPERATING WITHOUT INCIDENT AND TOLD THEM I WOULD CALL IF THIS SHOULD HAPPEN AGAIN. I LOVE THE CAR AND TRADED A 2002 SUZUKI WHICH I OWNED FOR 10 YEARS AND LOVED IT. *TR

10/13/2012

I HAVE BRIDGESTONE TIRES ONLY ABOUT 29,500 MILES AND HAVE UNEVEN WEAR ON ALL MY TIRES I HAVE THEM ROTAED AT EVERY 3000 MILES THAT SHOULDN'T BE AND MY AIR BAG LIGHT ON THE PASSANGER SIDE IS OFF WHEN YOU SIT IN THE SEAT AND ON WHEN NO NONE SITS IN IT TVI TOOK IT BACK TO THE DEALER SEVERAL TIMES AND THEY JUST SAY THAT THE PERSON DOES NOT WEIGH ENOUGH FOR IT TO COME ON. *JS

5/19/2014

THE AIRBAG LIGHT HAS ILLUMINATED AND WILL NOT TURN OFF. I AM AFRAID THAT A SENSOR OR CONNECTION MAY CAUSE THE AIRBAG TO EITHER DEPLOY WHILE DRIVING OR NOT DEPLOY IN CASE OF AN ACCIDENT. THIS IS A SENSITIVE ISSUE THAT NEEDS TO BE ADDRESSED!!! *TR

11/30/2014

SUZUKI IS CONDUCTING A RECALL UNDER CAMPAIGN 14V811000. WHEN I CONTACTED THE DEALER LISTED ON MY NOTIFICATION LETTER FROM SUZUKI, I WAS INFORMED THAT THEY HAD ENDED THEIR CONTRACT WITH SUZUKI, AND THAT, ALTHOUGH THEY COULD DO THE WORK, SUZUKI WOULD NOT REIMBURSE THEM FOR IT. BECAUSE THE NEAREST DEALER OTHER THAN THAT LOCATION IS A ONE-WAY 2.5 HOUR DRIVE, I CONTACTED SUZUKI. THEY TOLD ME THAT THERE WAS NOTHING THEY COULD DO, AS NHTSA PROHIBITED THEM FROM REIMBURSING FOR REPAIRS OUTSIDE THEIR CURRENT DEALER NETWORK. SINCE SUZUKI STOPPED SELLING PASSENGER CARS IN NORTH AMERICA, THEY HAVE LET THEIR SERVICE NETWORK ATROPHY, DESPITE PUBLIC PROMISES TO CONTINUE TO PROVIDE SUPPORT TO VEHICLE OWNERS.

7/15/2015

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT STATED THAT THE TACHOMETER AND SPEEDOMETER WERE STRUCTURALLY UNSOUND AND MOVED OUT OF POSITION. THE CONTACT WAS UNABLE TO DETERMINE THE CORRECT INFORMATION ON THE INSTRUMENT PANEL/CLUSTER. THE CONTACT WAS UNCERTAIN IF THERE WAS AN INTERNAL SHORT OR FRACTURE. THREE DEALERS WERE CONTACTED: ADVANTAGE SUZUKI (760 CENTRAL AVE, ALBANY, NY 12206, (518) 482-0500, (WHICH IS PERMANENTLY CLOSED AND NOW GOES BY DESTINATION KIA, (518) 478-8036)), LINCOLN OF WAYNE (1910 NJ-23, WAYNE, NJ 07470, (973) 696-9700), AND MILFORD SUZUKI (500 6TH ST, MILFORD, PA 18337, (570) 296-2636). ALL THREE DEALERS INDICATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED AND THAT THEY HAD NEVER HEARD OF THIS TYPE OF FAILURE. IN ADDITION, THE VEHICLE WAS TEST DRIVEN BY AN INDEPENDENT CERTIFIED MECHANIC (MIKES AUTO CARE, 6 WEST MAIN STREET EXTENSION, GOSHEN, NY 10924, (845) 294-8284). THE CONTACT WAS UNCERTAIN IF A FAILURE COULD OCCUR DURING INCLEMENT WEATHER AND WHILE DRIVING AT A HIGH RATE OF SPEED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,036.

10/30/2017

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT STATED THAT THE TACHOMETER AND SPEEDOMETER WERE STRUCTURALLY UNSOUND AND MOVED OUT OF POSITION. THE CONTACT WAS UNABLE TO DETERMINE THE CORRECT INFORMATION ON THE INSTRUMENT PANEL/CLUSTER. THE CONTACT WAS UNCERTAIN IF THERE WAS AN INTERNAL SHORT OR FRACTURE. THREE DEALERS WERE CONTACTED: ADVANTAGE SUZUKI (760 CENTRAL AVE, ALBANY, NY 12206, (518) 482-0500, (WHICH IS PERMANENTLY CLOSED AND NOW GOES BY DESTINATION KIA, (518) 478-8036)), LINCOLN OF WAYNE (1910 NJ-23, WAYNE, NJ 07470, (973) 696-9700), AND MILFORD SUZUKI (500 6TH ST, MILFORD, PA 18337, (570) 296-2636). ALL THREE DEALERS INDICATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED AND THAT THEY HAD NEVER HEARD OF THIS TYPE OF FAILURE. IN ADDITION, THE VEHICLE WAS TEST DRIVEN BY AN INDEPENDENT CERTIFIED MECHANIC (MIKES AUTO CARE, 6 WEST MAIN STREET EXTENSION, GOSHEN, NY 10924, (845) 294-8284). THE CONTACT WAS UNCERTAIN IF A FAILURE COULD OCCUR DURING INCLEMENT WEATHER AND WHILE DRIVING AT A HIGH RATE OF SPEED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,036.

10/30/2017

STEERING:HYDRAULIC POWER ASSIST:PUMP, THERE WAS A RECALL AND I CALLED SUZUKI AND ALL THEY DO I HANG UP ON ME. *TR

2/27/2019

2012 SUZUKI SX4. CONSUMER WRITES SEEKING REIMBURSEMENT FOR POWER STEERING PUMP SAFETY RECALL.

6/28/2021

The airbag sensor in the passenger seat failed. There is a known Supplemental Restraint System issue/recall in 2007-2011 Suzuki SX4s, however there has not been a recall for the 2012 model despite this being an issue beyond the aforementioned years. Affected vehicles may develop an electrical circuit disconnection within the front passenger sensing system sensor mat that is built into the front passenger seat bottom cushion. The disconnection is due to repeated flexing of the sensor mat from use of the front passenger seat. If this condition occurs, the “AIR BAG” light in the instrument cluster and, the front passenger’s seat belt reminder light will come on. Also, the “PASS AIR BAG OFF” indicator light will remain off because the front passenger air bag will remain enabled. In a frontal impact of significant magnitude, the front air bag will deploy with full force - even with a child, or small adult, in the front seat. Air bag deployment with a child or small adult in the front passenger seat increases the risk of severe injury or death to that occupant. Replacement front seats are backordered, likely because of the recall in 2007-2011 vehicles, and despite placing an order for a new seat in May 2023, I have been waiting 9 months for a pallet to ship from Suzuki. Given the danger of traveling with a passenger given the vehicle's condition, and the fact that this was a known issue for the 5 prior years of this vehicle, this is an unacceptable amount of time to wait for a replacement part, and this should be investigated as a potential necessary recall for 2012 Suzuki SX4s.

2/18/2024