2019 Subaru Outback Owner Complaints

NAVIGATION SYSTEM FAILURE! I HAVE 3200 MILES ON MY 2019 OUTBACK AND SINCE DAY 1 HAVE HAD PROBLEMS USING THE NAV SYSTEM. THE SYSTEM FREEZES UP COMPLETELY CAUSING EVERYTHING NOT WORK RADIO BACK UP CAMERA ETC. SYSTEMS STAYS ON AT NIGHT DRAINING BATTERY. IT SPORADICALLY WORKS AND WORKS LESS AND LESS EVERY DAY HAD A DEAD BATTERY ALREADY ON A 2019 VEHICLE. *TR

1/11/2019

THE CAR WAS NOT USED OVER THE WEEKEND EXCEPT FOR A 5 MILE TRIP TO CHURCH WHERE IT DID NOT ENCOUNTER ANY ROCKS, HITS, ETC. DROVE HOME AND THE CAR WINDSHIELD WAS FIND. THE NEXT MORNING WHEN I GOT INTO THE CAR, AFTER I USED MY REMOTE TO START AND WARM UP MY OUTBACK, THERE WAS ABOUT AN 8-10 INCH CRACK IN THE WINDSHIELD THAT ORIGINATED FROM BEYOND THE WINDSHIELD WIPER ON THE PASSENGER SIDE OF THE CAR. THE CRACK GREW WORSE TO ABOUT 12 INCHES. CALLED SUBARU DEALER WHO DIRECTED ME TO THEIR WINDSHIELD SERVICE AGENT. TOOK TIME OFF FROM WORK AND THEY INSTALLED OEM GLASS (INSURANCE COVERS THIS) AND CALIBRATED THE WINDSHIELD. AFTER DRIVING HOME, THE CAR MADE WIND TUNNEL NOISES, WINDSHIELD FLUID SYSTEM DID NOT WORK, NAVIGATION DID NOT WORK SO I BROUGHT THE CAR TO THE DEALER (TOOK MORE TIME OFF FROM WORK). THEY FOUND A LEAK IN THE WINDSHIELD, REPAIRED THE FLUID UNIT AND IGNORED THE NAVIGATION ISSUE. THEY SENT ME BACK TO THEIR AGENT. THEY TOOK OUT THE WINDSHIELD REPOSITIONED IT AND SENT ME ON MY WAY. TODAY I FOUND PUDDLES OF WATER ON THE FLOOR OF MY CAR (LEAK), NAVIGATION DOES NOT WORK AND WIND TUNNEL NOISE IS STILL THERE. THIS WINDSHIELD IS SUPPOSED TO PROTECT THE DRIVER AND PASSENGER AS EXTRA SUPPORT FOR THE ROOF, PREVENTION OF OBJECTS FLYING AT YOU AND ALLOW FOR THE EYESIGHT SYSTEM TO DO ITS JOB. THIS CAR IS ONE MONTH OLD AND THE CRACK IN THE WINDSHIELD EXPERIENCE SOUNDS EERILY SIMILAR TO OTHERS' COMPLAINTS. WHEN YOU PAY THE MONEY FOR A TOP SAFETY PICK, YOU WANT THE SAFETY AND I DO NOT HAVE IT.

1/24/2019

PURCHASED A BRAND NEW 2019 SUBARU OUTBACK 3.6R LIMITED WITH EYESIGHT. WITH LESS THAN 23 MILES ON IT, THE WINDSHIELD SPONTANEOUSLY CRACKED JUST SITTING IN THE GARAGE. RESEARCHING THE WEB SHOWS THIS IS A PROBLEM WITH SUBARU OUTBACK.

8/18/2018

WINDSHIELD CRACK APPEARED OVERNIGHT ON THE 4TH DAY OF OWNERSHIP. THE CRACK COVERS 1/2 THE WINDSHIELD AND IS GROWING DAILY. NATURALLY IT CAN'T BE FIXED BECAUSE NO ONE HAS THE WINDSHIELD FOR A 2019 SUBARU OUTBACK IN STOCK OR AVAILABLE BY ORDER. NO VISIBLE CHIP DAMAGE APPARENT. NOTE THERE ARE MULTIPLE CLASS ACTION LAWSUITS AGAINST SUBARU FOR THIS IDENTICAL PROBLEM.

8/29/2018

I TOOK DELIVERY OF THIS NEW VEHICLE ON 10 SEPTEMBER 2018 AFTER SHORT TEST DRIVE ON URBAN STREETS. BY THE TIME I HAD DRIVEN ON ABOUT 100 MILES ON RURAL AND 4 LANE ROADS I WAS REALLY DISTURBED BY THE WAY THE VEHICLE "WANDERED" FROM SIDE TO SIDE AND SEEMINGLY WITHOUT ANY STEERING WHEEL INPUT EXCEPT ENOUGH TO CORRECT THE DRIFT TO RIGHT OR LEFT. IT SEEMS WHEN THE WHEELS ARE CENTERED THE STEERING WHEEL APPEARS TO HAVE "DEAD ZONE". I CALLED THE SERVICE MANAGER AND HE SAID "WE GET A LOT OF COMPLAINTS ABOUT THAT". TOOK IT TO DEALER ON 30 OCT 2018 AS(3341 MILES) AND SAID IT WAS ALRIGHT . I HAVE NOT "GOTTEN USED TO IT" AND IS EXHAUSTING TO DRIVE. IT IS LIKE DRIVING IN STRONG CROSS WINDS WHEN THERE IS NO WIND OR HYDROPLANING ON DRY ROADS.

11/27/2018

STEERING UNEXPECTEDLY NUDGES YOU TO ONE SIDE. CAR SEEMS TO TAKE CONTROL TEMPORARILY FROM THE DRIVER AND MAKES A CORRECTION TO THE LEFT OR THE RIGHT.

1/6/2019

NAVIGATION SYSTEM FAILURE! I HAVE 3200 MILES ON MY 2019 OUTBACK AND SINCE DAY 1 HAVE HAD PROBLEMS USING THE NAV SYSTEM. THE SYSTEM FREEZES UP COMPLETELY CAUSING EVERYTHING NOT WORK RADIO BACK UP CAMERA ETC. SYSTEMS STAYS ON AT NIGHT DRAINING BATTERY. IT SPORADICALLY WORKS AND WORKS LESS AND LESS EVERY DAY HAD A DEAD BATTERY ALREADY ON A 2019 VEHICLE. *TR

1/11/2019

DEAD BATTERY IF THE CARS SITS PARKED 2 DAYS. NOTHING LEFT ON, IT IS A PARASITIC BATTERY DRAIN. HAPPENED TWICE AND BATTERY WAS TOTALLY DEAD EACH TIME, NEEDING TO BE FULLY RECHARGED AS IT WOULDN'T TAKE A JUMP. LESS THAN 2000 MILES ON THE CAR.

3/8/2019

NAVIGATION SYSTEM FAILURE! I HAVE 3200 MILES ON MY 2019 OUTBACK AND SINCE DAY 1 HAVE HAD PROBLEMS USING THE NAV SYSTEM. THE SYSTEM FREEZES UP COMPLETELY CAUSING EVERYTHING NOT WORK RADIO BACK UP CAMERA ETC. SYSTEMS STAYS ON AT NIGHT DRAINING BATTERY. IT SPORADICALLY WORKS AND WORKS LESS AND LESS EVERY DAY HAD A DEAD BATTERY ALREADY ON A 2019 VEHICLE. *TR

1/11/2019

RECENTLY PURCHASED 2019 SUBARU FROM A SIMILAR 2017. CRUISE CONTROL SPEED SETTINGS HAVE CHANGED WHICH NOW REQUIRE YOU TO TAKE YOUR EYES OFF THE ROAD TO WATCH FOR SPEED SETTINGS TO CHANGE. ON THE 2017 AND ALL OTHER VEHICLES I HAVE OWNED, TO INCREASE YOUR SPEED SETTING BY ONE MPH, YOU PUSH ONCE AND RELEASE. TO INCREASE BY 5 MPH, PUSH AND HOLD UNTIL IT SENSES THE INCREASE. NOW.... A QUICK PUSH OF THE BUTTON RESULTS IN A 5 MPH INCREASE WHILE YOU HAVE TO HOLD THE BUTTON AND WATCH THE DASHBOARD INDICATOR AS IT SLOWLY INCREASES YOUR SETTING 1 MPH AT A TIME. THIS IS DANGEROUS SINCE YOUR EYES ARE NO LONGER ON THE ROAD BUT ON THE DASH AREA. EVERYTHING ELSE I OWN, THERMOSTATS, KEYBOARDS, TV REMOTES....ALL MOVE UP OR DOWN ONE DEGREEE OR CHANNEL AT A TIME UNLESS YOU HOLD THE KEY PRESS LONGER, THEN YOU GET A FASTER REPEAT. I FEEL THAT TAKING MY EYES OFF THE ROAD TO WATCH MY SPEED SELECTION CHANGE IS AKIN TO TEXTING. DOWNRIGHT DANGEROUS. THE DEALER FROM WHOM I PURCHASED THE NEW VEHICLE RESPONDS BY SAYING.... "THINGS CHANGE, GET USED TO IT". I FIND THIS SITUATIION UNACCEPTABLE!

6/21/2019

PANEL ABOVE DRIVER PEDALS FELL OFF WHILE DRIVING MAKING IT IMPOSSIBLE TO USE THE GAS OR BREAK PEDAL. THE PANEL WAS IMPROPERLY INSTALLED AND MISSING HOLDING CLIPS AND SCREWS.

7/14/2019

THE REAR LIFTGATE ONLY HAS THE EXTERIOR ELECTRIC BUTTON TO OPEN LIFTGATE. A PANEL INSIDE THE GATE HAS TO BE REMOVED IN ORDER TO GIVE ANYONE TRAPPED INSIDE A SAFE EXIT. THE PANEL REQUIRES A TOOL TO PRY IT OFF IN ORDER TO GET TO THE LATCH INSIDE. THE KEY REMOTE FOB WILL ONLY UNLOCK THE ELECTRIC SWITCH, NOT RELEASE THE LATCH. ANYONE TRAPPED INSIDE WOULD STILL NOT BE ABLE TO ESCAPE THE BACK OF THE CAR.

8/27/2019

I WOULD LIKE TO REPORT AN ISSUE WITH WHAT I BELIEVE TO BE THE BRAKING SYSTEM IN THE 2019 SUBARU OUTBACK. WHILE DRIVING NORTHBOUND ON THE DALLAS NORTH TOLL WAY, AT A SPEED OF APPROXIMATELY 65 TO 70 MPH, I TAPPED ON THE BRAKES TO SLOW DOWN FOR THE UPCOMING DECLINE. WHEN I ATTEMPTED TO PUT MY FOOT ON THE ACCELERATOR, THE CAR SUDDENLY AND ABRUPTLY STOPPED. IT WAS AS IF THE BRAKES "LOCKED", I WAS UNABLE TO ACCELERATE. WE CAME TO A COMPLETE STOP ON THE TOLLWAY AND WERE UNABLE TO ACCELERATE THE CAR. WE WERE HIT FROM BEHIND. THE STOPPAGE WAS SO SUDDEN THAT IT RESULTED IN A THREE-CAR COLLISION. THE ENGINE WAS STILL RUNNING AFTER THE COLLISION. THE POLICE OFFICER INSTRUCTED ME TO TRY TO DRIVE THE VEHICLE OFF OF THE ROAD, BUT DESPITE MY PRESSING THE ACCELERATOR, THE CAR WAS STILL UNABLE TO MOVE EVEN A SMALL DISTANCE. *DT *AS

1/20/2019

SLOWLY PULLING STRAIGHT INTO PARKING SPOT AT GROCERY STORE. APPLIED BRAKE WHEN CAR SUDDENLY ACCELERATED. I WAS ABLE TO CONTROL STEERING, BUT BRAKES WOULD NOT WORK. STEERED CAR INTO EMPTY PARKING SPOT IN FRONT OF ME THEN TURNED HARD RIGHT TO AVOID HITTING PARKED CARS IN ROW ACROSS. SUBARU HIT A PICK UP TRUCK THAT WAS REVERSING OUT OF A DIAGONAL PARKING SPOT. THE CAR DIDN'T STOP UPON IMPACT, INSTEAD BOTH RIGHT SIDE WHEELS CLIMBED UP THE SIDE OF TRUCK AT AN ANGLE. AIR BAGS DIDN'T DEPLOY ON IMPACT. THIS WAS A VERY DANGEROUS SITUATION. THE ACCELERATION WAS UNCONTROLLABLE AND I AM AFRAID TO DRIVE THE CAR.

8/16/2019

ENGINE DOES NOT BRAKE WHEN GOING DOWNHILL AS THE MANUAL SAYS IT SHOULD. MY PREVIOUS OUTBACKS (2006, 2011, 2017) DID HAVE ENGINE BRAKING. REGIONAL SERVICE OFFICE SUGGESTED I PLACE THE CAR IN CRUISE CONTROL IN ORDER TO CONTROL THE SPEED. CAR PICKS UP SPEED QUICKLY, SO USING THE BRAKE PEDAL IS THE BEST OPTION. HOWEVER, THE PROBLEM IS NO ENGINE BRAKING WHEN THERE SHOULD BE AT LEAST SOME. THIS IS DANGEROUS ON ANY HILL. SECOND, STEERING IS PROBLEMATIC. FIRST, THERE IS TO MUCH PLAY IN THE STEERING WHEEL. SECOND, WHEN IN CRUISE CONTROL, THE STEERING WHEEL SEEMS TO HAVE A MIND OF ITS OWN, ESPECIALLY ON CURVES. I AM CONSTANTLY HAVING TO WORK AT CONTROLLING THE STEERING WHEEL. IT'S VERY TIRING. THE THIRD ISSUE IS IN REGARD TO THE NAVIGATION SYSTEM SHOWING INACCURATE SPEED LIMITS. I NOTICED THIS PROBLEM HAD BEEN REPORTED AS EARLY AS FEBRUARY 2019. I HAVE HAD THIS VEHICLE SINCE MAY 31, 2019.

7/25/2019

FIRST OIL CHANGE AT 5,850 MILES NO PROBLEM. AFTER SECOND OIL CHANGE AT 11,948 MILES, VEHICLE BECAME UNDRIVABLE AS IT STUMBLES AND LOSES POWER BETWEEN 2,000-2,700 RPM. DEALER HAS REPEATED OIL CHANGE 3 ADDITIONAL TIMES AS THEY ARE NOT CERTAIN IF THEY MAY HAVE OVERFILLED THE ENGINE (KNOWN SUBARU ISSUE). THEY HAVE ALSO REPLACED THE EXHAUST, CATALYTIC CONVERTER, AIR FILTER, INTAKE SYSTEM, AND TRANSMISSION, ALL TO NO AVAIL. DISCONNECTING THE BATTERY AND GROUNDING THE CABLES TO DISCHARGE ALL CAPACITORS PROVIDED TEMPORARY RELIEF, BUT THE PROBLEM RETURNED WITHIN 36 HOURS AND 200 MILES. NOW ENTERING 3 WEEKS AND 600 MILES OF TROUBLESHOOTING AND TEST DRIVING BY THE DEALER, BUT THEY HAVE BEEN UNABLE TO FIX THE PROBLEM. THE CAR IS STILL UNSAFE AND UNDRIVABLE, AS 2000-2700 RPM IS THE HEART OF THE POWER BAND THAT IS ALWAYS USED WHEN DRIVING.

8/23/2019

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT THERE WAS A SMALL CRACK IN THE MIDDLE OF THE FRONT WINDSHIELD. THE CRACK EXPANDED IN HOT WEATHER. THE CONTACT CALLED LANCASTER COUNTY MOTORS SUBARU (1705 MANHEIM PIKE, LANCASTER, PA 717-569-4514), BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE WAS REPORTED TO THE INSURANCE COMPANY, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 11,000. *TT*JB

8/19/2019

UNKNOWN IT WAS PARKED IN THE GARAGE FOR 2 DAYS, WHEN I CAME OUT THERE WAS A CRACK IN THE WINDSHIELD. *TR

4/17/2020

I BOUGHT MY BRAND NEW 2019 SUBARU OUTBACK ON MAY 19, 2019. ON AUGUST 9, 2019 (82 DAYS AFTER BUYING THE VEHICLE), I WAS DRIVING ABOUT 30 MPH DOWN A SIDE ROAD WITH VERY LITTLE TRAFFIC. A TINY ROCK STRUCK MY WINDSHIELD AND IMMEDIATELY CAUSED A CRACK. WITHIN MINUTES THE CRACK EXPANDED TO MORE THAN A FOOT LONG. WITHIN DAYS THE CRACK EXPANDED TO BE MORE THAN TWO FEET LONG. I HAD THE WINDSHIELD REPLACED AT THE SUBARU DEALERSHIP BY A THIRD-PARTY GLASS REPAIR BUSINESS (THAT CARTER SUBARU OF BALLARD USES FOR ALL GLASS REPLACEMENT). AFTER THE PART WAS INSTALLED, SUBARU HAD TO RECALIBRATE THE EYESIGHT CAMERAS TO ENSURE THE VEHICLE WAS SAFE TO DRIVE. THE WINDSHIELD REPLACEMENT ($748.58) AND THE RECALIBRATION ($345.45) TOTALED $1,0494.03. I THOUGHT I WAS JUST UNLUCKY, HAVING CRACKED THE WINDSHIELD AND REQUIRED REPAIRS ONLY 82 DAYS AFTER BUYING THE CAR. THEN TODAY I READ AN ARTICLE THAT SAID THE WINDSHIELDS ON 2017-2019 OUTBACKS MAY BE DEFECTIVE. IF THIS IS THE CASE, I'D LIKE SUBARU TO PAY FOR MY WINDSHIELD REPLACEMENT,ENT.

10/31/2019

WINDOW SLOW/STOP GOING UP ON DRIVER SIDE DOOR, AUDIO SYSTEM WAS HAVING LOUD POPPING NOISE, SYSTEM THAT IS SUPPOSED TO TELL YOU WHEN HOW CLOSE YOU ARE TO ANOTHER CAR/AUTOMATICALLY BREAK- TURNS OFF ON OWN/SAYS NO SIGHT CAMERA.

2/16/2020

SLOWLY PULLING STRAIGHT INTO PARKING SPOT AT GROCERY STORE. APPLIED BRAKE WHEN CAR SUDDENLY ACCELERATED. I WAS ABLE TO CONTROL STEERING, BUT BRAKES WOULD NOT WORK. STEERED CAR INTO EMPTY PARKING SPOT IN FRONT OF ME THEN TURNED HARD RIGHT TO AVOID HITTING PARKED CARS IN ROW ACROSS. SUBARU HIT A PICK UP TRUCK THAT WAS REVERSING OUT OF A DIAGONAL PARKING SPOT. THE CAR DIDN'T STOP UPON IMPACT, INSTEAD BOTH RIGHT SIDE WHEELS CLIMBED UP THE SIDE OF TRUCK AT AN ANGLE. AIR BAGS DIDN'T DEPLOY ON IMPACT. THIS WAS A VERY DANGEROUS SITUATION. THE ACCELERATION WAS UNCONTROLLABLE AND I AM AFRAID TO DRIVE THE CAR.

8/16/2019

AIRBAG WARNING LIGHT COMES ON WHEN CHARGING SAMSUNG GALAXY NOTE 9 PHONE WITH STAPLES CHARGER PLUGGED INTO 12V SOCKET. THIS IS NOT ONLY HAPPENING IN MY SUBARU. I RENTED A 2019 NISSAN PICK UP AND THE EXACT SAME THING HAPPENED. THE QUESTIONS THAT I HAVE ARE: ARE THE AIRBAGS STILL FUNCTIONAL WHEN THE WARNING LIGHT COMES ON. IS IT AN ISSUE WITH THE SAMSUNG GALAXY NOTE 9. IS IT AN ISSUE WITH A QUICK CHARGER PLUGGED INTO THE 12V SOCKET. SINCE IT HAPPENED ON 3 CARS (2 DIFFERENT SUBARUS, NISSAN TRUCK), MY ASSUMPTION IS THE PHONE, CHARGER OR COMBINATION OF THE TWO. HAPPENS WHEN I PLUG THE PHONE IN, WITHIN A FEW MINUTES, I'M USUALLY IN MOTION. DOESN'T MATTER CITY, HIGHWAY, TURNING, ETC. THIS HAS BEEN HAPPENING REGULARLY FOR SOME TIME.

10/31/2019

FIRST OIL CHANGE AT 5,850 MILES NO PROBLEM. AFTER SECOND OIL CHANGE AT 11,948 MILES, VEHICLE BECAME UNDRIVABLE AS IT STUMBLES AND LOSES POWER BETWEEN 2,000-2,700 RPM. DEALER HAS REPEATED OIL CHANGE 3 ADDITIONAL TIMES AS THEY ARE NOT CERTAIN IF THEY MAY HAVE OVERFILLED THE ENGINE (KNOWN SUBARU ISSUE). THEY HAVE ALSO REPLACED THE EXHAUST, CATALYTIC CONVERTER, AIR FILTER, INTAKE SYSTEM, AND TRANSMISSION, ALL TO NO AVAIL. DISCONNECTING THE BATTERY AND GROUNDING THE CABLES TO DISCHARGE ALL CAPACITORS PROVIDED TEMPORARY RELIEF, BUT THE PROBLEM RETURNED WITHIN 36 HOURS AND 200 MILES. NOW ENTERING 3 WEEKS AND 600 MILES OF TROUBLESHOOTING AND TEST DRIVING BY THE DEALER, BUT THEY HAVE BEEN UNABLE TO FIX THE PROBLEM. THE CAR IS STILL UNSAFE AND UNDRIVABLE, AS 2000-2700 RPM IS THE HEART OF THE POWER BAND THAT IS ALWAYS USED WHEN DRIVING.

8/23/2019

UNKNOWN ORIGIN. CURRENTLY APPROXIMATE MILES 12500. TRAVEL 450-550 MILES PER WEEK, 400-450 MILES ARE HIGHWAY MILES. SOMEWHERE BETWEEN 10,000-11,000 MILES I STARTED NOTICING A HIGH-PITCHED SQUEALING/WHINING ONLY WHILE IN MOTION. IT STARTS AROUND 20-30 MPH, AND EITHER GOES AWAY OR BECOMES UNNOTICEABLE AFTER ~50 MPH. COULD NOT PINPOINT WHERE IT WAS COMING FROM. WHEN SCHEDULING REGULAR MAINTENANCE, DEALERSHIP WAS NOTIFIED OF NOISE. AT THE TIME OF MAINTENANCE, SERVICE DEPARTMENT INVESTIGATED SAID NOISE. THE SERVICE DEPARTMENT STATED THAT IT WAS THE CARRIER BEARING. HE DID NOT MAKE IT SOUND URGENT, THAT IT WAS "MORE OF AN ANNOYANCE RIGHT NOW" AND WOULD CAUSE "MORE SERIOUS ISSUES EVENTUALLY ".

11/23/2019

2019 SUBARU OUTBACK. CONSUMER WRITES WITH CONCERNS FOR FAULTY NAVIGATION SYSTEM THAT DISPLAYS THE WRONG POSTED LEGAL SPEED LIMIT WHILE DRIVING. *AS *JS

10/25/2018

PURCHASED VEHICLE IN MARCH 2019, SINCE OWNING VEHICLE MY MILES PER GALLON HAS BEEN OFF RANGING FROM 6 MILES TO 99 MILES PER GALLON AND THE SUBARU DEALER DOESN'T KNOW WHAT THE ISSUE IS. ALSO, WHILE APPLYING THE BRAKES, YOU HAVE TO APPLY THE PEDAL ALL THE WAY DOWN TO STOP. THE VEHICLE HAS A SOFT PEDAL AND A BURNT SMELL IN THE ENGINE.

8/23/2019

2019 SUBARU OUTBACK. CONSUMER WRITES IN REGARD TO DESIGN OR MALFUNCTIONING OF TECHNOLOGY. THE ADAPTIVE CRUISE CONTROL FAILED TO MAINTAIN ADJUSTED SPEED. *AS THE CONSUMER STATED WHILE DRIVING THE CRUISE CONTROL WAS SET TO 45MPH AT WHICH POINT, THE VEHICLE SPEED UP AND CRASHED INTO THE CAR AHEAD. THE PRE-COLLISION BRAKE SYSTEM DID NOT ACTIVATE. *JS

10/28/2019

2019 SUBARU OUTBACK. CONSUMER WRITES IN REGARD TO DESIGN OR MALFUNCTIONING OF TECHNOLOGY. THE ADAPTIVE CRUISE CONTROL FAILED TO MAINTAIN ADJUSTED SPEED. *AS THE CONSUMER STATED WHILE DRIVING THE CRUISE CONTROL WAS SET TO 45MPH AT WHICH POINT, THE VEHICLE SPEED UP AND CRASHED INTO THE CAR AHEAD. THE PRE-COLLISION BRAKE SYSTEM DID NOT ACTIVATE. *JS

10/28/2019

HEADLIGHTS ARE AIMED TOO HIGH. ACCORDING TO SUBARU THIS CAN'T BE ADJUSTED. THIS IS THEIR STEERING ADAPTIVE HEADLIGHT. I GET HIGH-BEAM BLINKED BUT TOO MANY ONCOMING CARS. ON DARK NIGHTS I CAN SEE THEIR ANGLE IS UP NOT DOWN TOWARD ROAD. I SEE GREAT BUT ONCOMING MUST BE DIFFICULT. YOU MUST BE ABLE TO HAVE ABILITY TO ADJUST.

11/5/2019

I TOOK THE CAR IN FOR SERVICE BECAUSE THE CAR WAS PULLING TO THE RIGHT, ALONG WITH THE REGULAR OIL CHANGE, AND THE DEALER IS TELLING ME THAT THE SPINDLE IS BENT. THEY ARE TELLING ME THAT THIS COULD ONLY HAVE OCCURRED IN AN ACCIDENT, BUT WE HAVE NOT HAD ANY ACCIDENTS IN THE 11,800 SINCE WE PURCHASED IT NEW LAST DECEMBER.

12/10/2019

2019 SUBARU OUTBACK 2.5I LIMITED. PURCHASED JANUARY '19. CAR WAS LOCATED BY DEALER AT OTHER DEALERSHIP AND DELIVERED LATE AT NIGHT WITHOUT OWNERS HAVING ABILITY TO TEST DRIVE. WITHIN ONE WEEK OWNERS NOTICED SEAT ISSUE AND CONTACTED DEALER IMMEDIATELY. DRIVER SEAT SLOPE ISSUE: DRIVER SEAT BASE SLOPES FROM LEFT DOWN TO RIGHT APPROX. 3/4"-1". PROBLEM NOTICED IN FIRST MONTH AFTER DELIVERY AND SUBARU WAS NOTIFIED. AREA DEALERS, SUBARU CORPORATE AND FACTORY FIELD ENGINEER (FFE) REFUSE TO PROPERLY CONFRONT/ DIAGNOSE/ REPAIR THE ISSUE. OWNER SHOWED SERVICE TECHNICIANS AND MANAGER AT DEALER USING A 1 FT' BUBBLE LEVEL THAT THE ISSUE IS EVIDENT. ALL SERVICE PERSONNEL HAVE ADMITTED TO OWNER THAT THEY SEE THE PROBLEM BUT REFUSE TO ACKNOWLEDGE THOSE FACTS IN THEIR SERVICE INVOICE STATEMENTS. SEAT SLOPE ISSUE CREATES AN UNSAFE DRIVING ENVIRONMENT AS THE DRIVER HAS TO PUSH OFF OF CENTER CONSOLE WHILE LEFT HAND CORNERING AND LONG DISTANCE DRIVING IS NOT PERMISSIBLE AS IT IS UNCOMFORTABLE UNLESS DRIVER USES A TOWEL OR PILLOW TO LEVEL THE SEAT BASE. NORMAL OPERATION INVOLVES DRIVE RESTING ELBO FIRMLY INTO CENTER CONSOLE TO STAY UPRIGHT. OWNERS ARE CONCERNED DUE TO DRIVER ERGONOMICS AND ABILITY OF SAFETY RESTRAINS/AIRBAGS TO PERFORM AS DESIGNED IF IN ANY TYPE OF COLLISION IF THE DRIVER IS NOT CENTERED OR POSITIONED PROPERLY IN THE CAR AS DESIGNED AND TESTED FOR IMPACTS. SUBARU CORP. SR. REP. SAYS SUBARU HAS NO PUBLISHED SPECIFICATIONS OR MEASUREMENTS FOR SUBARU SEATS FOR FFE TO COMPARE SEAT CONSTRUCTION/INSTALL OF MY VEHICLE TO. THE FFE PERFORMED CORPORATE/CUSTOMER INSPECTION USING A CELL PHONE IN A LEATHER CELL PHONE WALLET AND A BUBBLE LEVEL APPLICATION AS HIS REFERENCE FOR DENIAL OF CLAIM. I HAVE PICTURES OF PERSONAL INSPECTION WITH LEVELS AND MEASUREMENTS AVAILABLE UPON REQUEST.

1/7/2020

UNKNOWN IT WAS PARKED IN THE GARAGE FOR 2 DAYS, WHEN I CAME OUT THERE WAS A CRACK IN THE WINDSHIELD. *TR

4/17/2020