2019 Subaru Forester Owner Complaints

I AM HERE TO REPORT MY 2019 SUBARU FORRESTER WINDSHIELD CRACK. I THE CAR IS ONLY 1 MONTH OLD AND WE FOUND THE CRACK IN THE MORNING WHILE SITTING IN THE DRIVEWAY I HEARD THE SAME PROBLEM HAPPENS ON 2015 OUTBACK I CALLED THE SHOP AND THEY TOOK PICTURES AND THEY DID NOT FIND ANY CHIPS THAT WOULD INDICATE A ROCK OR PEBBLE HIT THE CAR AND SAID THEY WILL CALL SUBARU AND GET BACK TO ME

2/5/2019

WINDSHIELD CRACKED FOR NO REASON NOTHING HIT IT WENT TO DEALER NO HELP FROM THEM TOOK CAR TO GLASS EXPERT . SAID WINDSHIELD WAS NOT HIT (SPONTANEOUS CRACK) HAPPENS ON 02/13/2019 FOUND OUT NO REPLACEMENT IN THE USA. WINDOW OUT OF CAR 02/26/2019)SUBARU NO HELP LEFT WITHOUT CAR

3/8/2019

WINDSHIELD CRACKED ,BOTTOM CENTER UP ABOUT 15" CIRCLE .VEHICLE PARKED .NO STONE MARK OR STAR MARK. LOOKS LIKE FACTORY DEFECT. I'VE HEARD OF OTHERS DOING SAME.

2/14/2019

REAR GATE DOOR WOULD NOT OPEN WHETHER USING KEYLESS FOB, REAR GATE DOOR BUTTON OR DASH BUTTON. HAD TO HAVE CAR BATTERY DISCONNECTED FOR A SHORT PERIOD OF TIME AND THEN RECONNECTED IT TO GET THE REAR GATE DOOR TO WORK.

2/21/2019

REAR GATE DOOR WOULD NOT OPEN WHETHER USING KEYLESS FOB, REAR GATE DOOR BUTTON OR DASH BUTTON. HAD TO HAVE CAR BATTERY DISCONNECTED FOR A SHORT PERIOD OF TIME AND THEN RECONNECTED IT TO GET THE REAR GATE DOOR TO WORK.

2/21/2019

TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE TURNING THE VEHICLE, THE ENTIRE ELECTRICAL SYSTEM SHUT OFF, INCLUDING THE POWER STEERING AND EMERGENCY BRAKING SYSTEM. THE CONTACT WAS ALMOST INVOLVED IN A CRASH DUE TO THE FAILURE. THE CONTACT PULLED OVER, SHUT OFF THE ENGINE, AND RESTARTED THE VEHICLE, BUT THE ELECTRICAL FAILURES REMAINED. THE VEHICLE WAS SLOWLY DRIVEN BACK TO THE CONTACT'S HOME. ST. CLOUD SUBARU (141 PARK AVE S, ST CLOUD, MN 56301) STATED THAT WATER MAY HAVE CONTACTED THE WIRING UNDER THE HOOD AND CAUSED THE MALFUNCTION. THE CONTACT WAS WORKING ON HAVING THE VEHICLE TOWED AND RECEIVING A LOANER VEHICLE FROM THE DEALER. THE MANUFACTURER WAS NOTIFIED VIA EMAIL. THE FAILURE MILEAGE WAS 1,500.

3/25/2019

THE 2019 SUBARU FORESTER WITH THE ELECTRIC REAR DOOR, HAS AN ALMOST IMPOSSIBLE MANUAL RELEASE MECHANISM FOR THE INTERIOR REAR HATCH DOOR (THE 5TH DOOR AT THE REAR). A LITTLE PANEL HAS TO BE REMOVED USING A SCREW DRIVE TO ACCESS THE MANUAL RELEASE. THERE IS NO SIGN OR INDICATION THAT THE PARTICULAR PANEL HAS THE RELEASE BEHIND IT. IF FOR SOME REASON THERE IS AN EMERGENCY THAT NECESSITATES THE EMERGENCY USE OF THAT REAR DOOR, THE VICTIM WILL NEVER GET THE DOOR OPEN UNLESS (1) THEY KNOW OF THE PANEL AND (2) THEY HAVE A SCREW DRIVER WITH THEM!

1/20/2019

WINDSHIELD CRACKED ,BOTTOM CENTER UP ABOUT 15" CIRCLE .VEHICLE PARKED .NO STONE MARK OR STAR MARK. LOOKS LIKE FACTORY DEFECT. I'VE HEARD OF OTHERS DOING SAME.

2/14/2019

I WAS DRIVING MY 2019 SUBARU FORESTER ON THE INTERSTATE WHEN A CAR STOPPED IN FRONT OF ME. I ATTEMPTED TO BRAKE, BUT DID END UP REAR ENDING THE CAR IN FRONT OF ME, WHICH PUSHED HER INTO THE CAR IN FRONT OF HER. THE IMPACT WAS AT LEAST 30-35 MPH AND THE CAR IS TOTALED. AIRBAGS FAILED TO DEPLOY.*JB

3/28/2019

IN AN ACCIDENT INVOLVING FRONT END TO OTHER CAR REAR END ON AN INTERSTATE HIGHWAY, THE AIRBAG SYSTEM DIDN'T DEPLOY. THE ENGINE THEN CAUGHT FIRE IN THE RIGHT FRONT OF THE ENGINE. THE ENTIRE CAR BURNED. FORTUNATELY NO INJURY TO DRIVER OR PASSENGER.

7/31/2019

IN OUR 2 WEEK OLD 2019 FORESTER, WE WERE DRIVING ON THE FREEWAY AT 65MPH AND FELT A SUDDEN JOLT AND THE CAR SHUT OFF: THE LIGHTS ON THE DASHBOARD WENT OFF, THE HEADLIGHTS WENT OFF, THE TURN SIGNALS WOULD NOT WORK AND THE ACCELERATOR WASN'T WORKING. WE GUIDED THE CAR OFF THE FREEWAY AND SAT ON THE SIDE OF THE FREEWAY. THE DEALER'S MASTER MECHANIC CANNOT FIND ANY CODE THAT TELLS THEM WHAT IS WRONG SO THEY TELL US THERE IS NOTHING TO FIX. THIS IS OUTRAGEOUS. THIS WAS A LIFE-THREATENING EVENT SO WE DO NOT FEEL SAFE DRIVING THE CAR FOR OURSELVES AND OTHER CARS ON THE FREEWAY. SUBARU IS NOT TAKING THIS SERIOUSLY. WE READ THERE HAVE BEEN OTHER "CAR STALL" PROBLEMS SIMILAR TO OURS WITH FORESTERS FROM OTHER YEARS.

4/12/2019

ACCIDENTALLY LEFT THE MOONROOF SLIGHTLY OPEN. RAINWATER GOT INSIDE THE ADAPTIVE CRUISE CONTROL CAUSING IT TO MALFUNCTION .

5/21/2019

IN OUR 2 WEEK OLD 2019 FORESTER, WE WERE DRIVING ON THE FREEWAY AT 65MPH AND FELT A SUDDEN JOLT AND THE CAR SHUT OFF: THE LIGHTS ON THE DASHBOARD WENT OFF, THE HEADLIGHTS WENT OFF, THE TURN SIGNALS WOULD NOT WORK AND THE ACCELERATOR WASN'T WORKING. WE GUIDED THE CAR OFF THE FREEWAY AND SAT ON THE SIDE OF THE FREEWAY. THE DEALER'S MASTER MECHANIC CANNOT FIND ANY CODE THAT TELLS THEM WHAT IS WRONG SO THEY TELL US THERE IS NOTHING TO FIX. THIS IS OUTRAGEOUS. THIS WAS A LIFE-THREATENING EVENT SO WE DO NOT FEEL SAFE DRIVING THE CAR FOR OURSELVES AND OTHER CARS ON THE FREEWAY. SUBARU IS NOT TAKING THIS SERIOUSLY. WE READ THERE HAVE BEEN OTHER "CAR STALL" PROBLEMS SIMILAR TO OURS WITH FORESTERS FROM OTHER YEARS.

4/12/2019

WHEN I START MY CAR VIA SUBARU STARLINK THE FOLLOWING TECHNICAL ISSUES OCCUR VOICE OVER BLUETOOTH GETS DISTORTED, APPLE CARPLAY DOES NOT CONNECT OR AFFECTS RADIO FIRST WAS NOTICED JAN 23, 2019. ALSO, POWER REAR GATE DOOR WOULD FAIL AND WOULD NOT OPEN WITH REAR GATE BUTTON, DASH BUTTON OR VIA KEY FOB AS THIS ON AND OFF PROBLEM ALSO NOTICED AFTER CAR IS STARTED VIA REMOTE APP STARLINK. POWER GATE PROBLEM REPORTED FIRST ON JAN 23, 2019 AND CONTINUES THROUGH THE PRESENT DATE. EYESIGHT FAILED ON JUL 06, 2019 WHEN CAR WAS STARTED VIA STARLINK, JUL 07, 2019 EYESIGHT BACK ON AND FAILED AGAIN ON JUL 08, 2019 WHEN CAR WAS MANUALLY STARTED FROM PARKING POSITION. WHEN EYESIGHT FAILS IT EFFECT VEHICLE DYNAMIC CONTROL WHICH ANALYZES STEERING ANGLE, ENGINE SPEED AND BRAKING CONDITIONS. ALSO, CRUISE CONTROL FAILS TO WORK ANS WELL SUBARU REVERSE AUTOMATIC BREAKING. TOTAL MILES ON THE CAR 7321 AS OF JUL 08, 2019.

7/9/2019

IN AN ACCIDENT INVOLVING FRONT END TO OTHER CAR REAR END ON AN INTERSTATE HIGHWAY, THE AIRBAG SYSTEM DIDN'T DEPLOY. THE ENGINE THEN CAUGHT FIRE IN THE RIGHT FRONT OF THE ENGINE. THE ENTIRE CAR BURNED. FORTUNATELY NO INJURY TO DRIVER OR PASSENGER.

7/31/2019

WHILE DRIVING AROUND 30MPH THE CAR WILL SOMETIMES HESITATE AND THEN LURCH IF THE GAS PEDAL IS VERY LIGHTLY PRESSED. SOMETIMES IT WILL DO IT AT HIGHER SPEEDS AS WELL, AROUND 50MPH BUT NOT TYPICALLY AT FREEWAY SPEED. HAPPENS ON MOUNTAIN ROADS AND CITY STREETS. MOST NOTICEABLE WHEN KEEPING SPEED WITH A CAR AHEAD. WHEN PRESSING HARDER ON THE GAS PEDAL IT IS USUALLY NOT NOTICEABLE. WHEN DRIVING IN 'SPORT' MODE OR WITH MANUAL PADDLE SHIFTERS SET AT 4TH GEAR OR LOWER IT DOES NOT HAPPEN. THIS IS A CVT SPORT MODEL. DROVE A LOANER OF THE SAME YEAR AND TRIM, WHICH SHOWED SIMILAR BEHAVIOR, ALTHOUGH LESS COMMON. SUBARU CLAIMS IT IS NORMAL BEHAVIOR.

9/4/2019

STEERING IS VERY SENSITIVE ON HIGHWAY SPEED -- ABOVE 50MPH. CAR IS RESPONDING TOO MUCH AND UNPREDICTABLE ON ANY SMALL MOVEMENT OF STEERING WHEEL.

6/16/2019

TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. THE CONTACT STATED THAT THE STEERING WHEEL WAS ANGLED TO THE PASSENGER SIDE. THE VEHICLE WAS TAKEN TO LITHIA RENO SUBARU (LOCATED AT 2270 KIETZKE LN, RENO, NV 89502, (775) 800-5534) TO BE DIAGNOSED, BUT NO FAILURE WAS DETECTED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,000.

6/25/2019

TAKATA RECALL, WE RECENTLY PURCHASED A 2019 SUBARU FORESTER FROM A SUBARU DEALER IN BERLIN VERMONT. IT DEVELOPED AN EXTREMELY LOUD SQUEAL WITH UNDER 2000 MILES. THIS WAS A RESULT OF DEFECTIVE BRAKE MATERIAL ON THE RIGHT REAR INNER BRAKE PAD BREAKING LOOSE FROM THE BRAKE PAD AND LODGING BETWEEN THE ROTOR AND DUST SHIELD. I TOOK PHOTOS OF SAID DEFECT (KEPT THE DEFECTIVE COMPONENT) AND BROUGHT THE VEHICLE BACK TO THE DEALER, I GAVE THEM THE DEFECTIVE MATERIAL WHICH WAS CRUSTED ON THE SIDE OF THE PAD LINING. THEY BROUGHT THE CAR IN AND TOLD ME IT WAS ROAD DIRT. FORTUNATELY I TOOK PHOTOS OF THE DEFECTIVE COMPONENT AS WELL AS THE BRAKE PAD. THEY GAVE ME THE CAR BACK WITHOUT CHANGING THE DEFECTIVE COMPONENTS. THE DEFECTIVE BRAKE PAD HAD A BUILD UP OF THIS CRUSTED OBVIOUSLY DEFECTIVE MATERIAL FROM BRAKE MANUFACTURE ON THE SIDES OF IT. THIS MATERIAL APPEARED TO HAVE A LAVA CRUSTY TYPE TEXTURE AND IS OBVIOUSLY NOT BRAKE PAD MATERIAL. THE MANUFACTURED BRAKE PADS ARE CURRENTLY ON THE VEHICLE. I CAN NOT UPLOAD PHOTOS ON THIS COMPUTER, DO HAVE PHOTOS HOWEVER. THIS WOULD OBVIOUSLY HAVE SOME EFFECT ON BRAKE LIFE AND AND PERFORMANCE AS A FOREIGN SUBSTANCE IS BEING INTRODUCED INTO THE SERVICE BRAKE COMPONENTS. I HAVE THE ACTUAL MILES WHEN THE DEALER BROUGHT IT INTO THE SHOP AS WELL. THANKS FOR YOUR ATTENTION IN THIS MATTER.

12/27/2018

I HAVE EXPERIENCED TWO INSTANCES OF PHANTOM BRAKING, SIMILAR TO REPORTS I'VE READ ABOUT NISSAN ROGUES. ONCE IN JULY, AND ONCE LAST WEEK. IN BOTH CASES I WAS DRIVING AT LOW HIGHWAY SPEED ON A SUNNY AFTERNOON. THE CAR'S "OBJECT DECTECTED" WARNING FLASHED AND BEEPED, AND THE CAR BRAKED AUTOMATICALLY, FOR NO REASON. I SUSPECT BRIGHT SUNLIGHT AND/OR A SHADOW ON THE HIGHWAY WAS TO BLAME

9/18/2019

THE SEATBELT IN THE BACKSEAT GETS TANGLED AND LOCKS IN AN UPPER POSITION MAKING THE SEATBELT INOPERABLE.I HAVE HAD THE CAR SEVEN MONTHS AND IT HAS HAPPENED 10 TIMES. I TAKE IT TO THE DEALER , THEY PULL THE STUCK BELT OUT FROM UNDER THE METAL ROLLER,BUT IT HAPPENS AGAIN AND AGAIN.*DT*JB

5/21/2019

PRIMARILY DRIVER'S SEAT IS NOT COMFORTABLE. BACK PAIN STARTS ALREADY AFTER 30 MIN DRIVE, GET LEGS CRAMPS WHEN YOU STEP OUT OF THE CAR. SEAT CONFIGURATION DOES NOT ALLOW TO ADJUST IT FOR COMFORTABLE SEATING POSITION DUE TO POOR DESIGN. FORESTER 2019 HAS THE MOST ADJUSTABLE SEATS FROM ALL SUBARU LINE, BUT LOOKS LIKE WORSE CONFIGURATION OVERALL. ALL EXISTING ADJUSTMENTS STILL DO NOT ALLOW TO SEAT COMFORTABLY EVEN FOR A PRETTY SHORT PERIOD OF TIME. IF YOU TRY TO SUPPORT THE BOTTOM PART OF THE BACK, THEN UPPER PART IS NOT TOUCHING THE SEAT AND IN CASE OF REAR ACCIDENT INJURY CHANCES ARE HIGHER THAN AVERAGE. IF YOU ADJUST TO SUPPORT UPPER PART, THEN LOWER PART DOES NOT HAVE ANY SUPPORT AND BACK HURTS ALREADY AFTER 5-10 MIN DRIVE.

12/1/2019

VEHICLE QUICKLY DEVELOPED A "SURGE, SPUTTERING, JERK" TYPE ACTION WHEN COASTING OR MAINTAINING SPEEDS ABOVE 35MPH. ALSO WHEN BRAKING, THERE IS GOOD AND PREDICTABLE SPEED REDUCTION UNTIL ABOUT 10MPH WHEN THE TRANSMISSIONS SEEMS TO UNLOCK AND THE CAR LUNGES FORWARD SINCE THERE IS SUDDENLY NOT ENOUGH BRAKE PRESSURE BECAUSE THE TRANSMISSION HAS SHIFTED FOR SOME REASON. DEALER HAS BEEN ABLE TO REPLICATE THE ISSUE BUT HAS NO KNOWN FIX. BRAND NEW CAR 1 MONTH OLD AND IT RUNS LIKE A BRAND NEW CAR SHOULD, UNTIL YOU GET TO MAINTAINING CRUISING SPEEDS. VERY DISAPPOINTING TO HAVE THIS ONE ISSUE WITH SOMETHING THAT IS OTHERWISE A FANTASTIC CAR.

7/22/2019

WHILE DRIVING AROUND 30MPH THE CAR WILL SOMETIMES HESITATE AND THEN LURCH IF THE GAS PEDAL IS VERY LIGHTLY PRESSED. SOMETIMES IT WILL DO IT AT HIGHER SPEEDS AS WELL, AROUND 50MPH BUT NOT TYPICALLY AT FREEWAY SPEED. HAPPENS ON MOUNTAIN ROADS AND CITY STREETS. MOST NOTICEABLE WHEN KEEPING SPEED WITH A CAR AHEAD. WHEN PRESSING HARDER ON THE GAS PEDAL IT IS USUALLY NOT NOTICEABLE. WHEN DRIVING IN 'SPORT' MODE OR WITH MANUAL PADDLE SHIFTERS SET AT 4TH GEAR OR LOWER IT DOES NOT HAPPEN. THIS IS A CVT SPORT MODEL. DROVE A LOANER OF THE SAME YEAR AND TRIM, WHICH SHOWED SIMILAR BEHAVIOR, ALTHOUGH LESS COMMON. SUBARU CLAIMS IT IS NORMAL BEHAVIOR.

9/4/2019

VEHICLE QUICKLY DEVELOPED A "SURGE, SPUTTERING, JERK" TYPE ACTION WHEN COASTING OR MAINTAINING SPEEDS ABOVE 35MPH. ALSO WHEN BRAKING, THERE IS GOOD AND PREDICTABLE SPEED REDUCTION UNTIL ABOUT 10MPH WHEN THE TRANSMISSIONS SEEMS TO UNLOCK AND THE CAR LUNGES FORWARD SINCE THERE IS SUDDENLY NOT ENOUGH BRAKE PRESSURE BECAUSE THE TRANSMISSION HAS SHIFTED FOR SOME REASON. DEALER HAS BEEN ABLE TO REPLICATE THE ISSUE BUT HAS NO KNOWN FIX. BRAND NEW CAR 1 MONTH OLD AND IT RUNS LIKE A BRAND NEW CAR SHOULD, UNTIL YOU GET TO MAINTAINING CRUISING SPEEDS. VERY DISAPPOINTING TO HAVE THIS ONE ISSUE WITH SOMETHING THAT IS OTHERWISE A FANTASTIC CAR.

7/22/2019

WHILE DRIVING AROUND 30MPH THE CAR WILL SOMETIMES HESITATE AND THEN LURCH IF THE GAS PEDAL IS VERY LIGHTLY PRESSED. SOMETIMES IT WILL DO IT AT HIGHER SPEEDS AS WELL, AROUND 50MPH BUT NOT TYPICALLY AT FREEWAY SPEED. HAPPENS ON MOUNTAIN ROADS AND CITY STREETS. MOST NOTICEABLE WHEN KEEPING SPEED WITH A CAR AHEAD. WHEN PRESSING HARDER ON THE GAS PEDAL IT IS USUALLY NOT NOTICEABLE. WHEN DRIVING IN 'SPORT' MODE OR WITH MANUAL PADDLE SHIFTERS SET AT 4TH GEAR OR LOWER IT DOES NOT HAPPEN. THIS IS A CVT SPORT MODEL. DROVE A LOANER OF THE SAME YEAR AND TRIM, WHICH SHOWED SIMILAR BEHAVIOR, ALTHOUGH LESS COMMON. SUBARU CLAIMS IT IS NORMAL BEHAVIOR.

9/4/2019

TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT ANY WARNING OR AN IMPACT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE WINDSHIELD WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO SUBARU OF ONTARIO (888-905-4875, LOCATED AT 1195 AUTO CENTER DR, ONTARIO, CA 91761) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.

3/26/2019

TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. AFTER DRIVING AND PARKING THE VEHICLE, THE CONTACT NOTICED A CRACK FROM THE TOP OF THE WINDSHIELD THAT TRAVELED DOWN AND CURVED TO THE RIGHT TOWARDS THE PASSENGER SIDE. THE CONTACT RESEARCHED THE FAILURE AND FOUND THAT NUMEROUS SUBARU VEHICLES HAD THE SAME FAILURE. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE CONTACT CALLED HIS INSURANCE COMPANY AND WAS REFERRED TO A GLASS COMPANY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 4,600.

10/11/2019

STRANGE RATTLING NOISE AT THE REAR PASSENGER SEATBELT COMPARTMENT AND REAR PASSENGER SEAT. NOISE IS ONLY HEARD WHILE DRIVING OVER ROUGH PAVEMENT OR SURFACES. NOT NORMAL FOR A 2-MONTH OLD VEHICLE.

6/1/2019

I WAS INVOLVED IN A 4 CAR ACCIDENT. I WAS REAR ENDED BY TWO VEHICLES BEHIND ME WHICH SENT ME INTO THE VEHICLE IN FRONT OF ME. MY 2019 SUBARU FORESTER'S AIR BAGS DID NOT DEPLOY AND MY SEAT BELT DID NOT RESTRAIN ME; THEREFORE, I WAS THROW INTO THE WINDSHIELD SUPPORT POST AND SUFFERED A HEAD INJURY. I AM VERY UNHAPPY WITH MY SUBARU AND PRAY FOR OTHERS OUT THERE WITH THIS VEHICLE! NEW BERN, NC

9/16/2019

REAR HATCH WILL NOT OPEN. THIS ISSUE HAS BEEN RANDOM AND PERIODIC SINCE WE TOOK DELIVERY FROM DEALER AT END OF MAY, 2019. TODAY AFTER SHOPPING I TRIED TO PLACE ITEMS IN THE HATCH. IT WOULD NOT OPEN. I TRIED THE INSIDE BUTTON AND THE HANDLE ON THE HATCH, NEITHER WORKED. I LOADED THE ITEMS IN THE BACK SEAT, STARTED THE CAR THEN STARTED TO BACK OUT OF THE SPACE. AS VEHICLE TRAVELED IN REVERSE THERE WAS A NOISE LIKE A MOTOR AND THE HATCH OPENED. DEALER HAS NOT BEEN HELPFUL SO FAR BUT THIS IS THE FIRST TIME IT OPENED WHILE IN MOTION

9/25/2019

I RECENTLY HAD MY TIRES ROTATED FOR THE FIRST TIME AND THE MECHANIC REPORTED THAT ONLY 3 OF THE 5 LUG NUTS WERE TORQUED TO SPECIFICATION. THE OTHER TWO WERE ONLY "FINGER TIGHT"

10/31/2019

TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED DUE TO A CHAIN REACTION TOTALING SEVEN OTHER VEHICLES. WHEN THE CONTACT PUSHED THE SOS BUTTON INSIDE HER VEHICLE, SHE SPOKE WITH STARLINK AND WAS INFORMED THAT SHE WOULD BE CONNECTED TO 911. INSTEAD, THE "YOUR CALL CANNOT BE COMPLETED AS DIALED, PLEASE TRY YOUR CALL AGAIN LATER" MESSAGE WAS HEARD. ALSO, THE STARLINK APP INDICATED THAT THE VEHICLE WAS FUNCTIONING AT 100%; HOWEVER, THE BLIND SIDE DETECTION HAD DETACHED FROM THE VEHICLE DUE TO THE CRASH. THE FOLLOWING DAY, THE CONTACT CALLED SUBARU STARLINK AND WAS INFORMED THEY WOULD LOOK INTO THE FAILURES. THE CONTACT HAD NOT HEARD BACK AND THEN CALLED SUBARU AMERICA. THE MANUFACTURER STATED THAT THEY WOULD OPEN AN IT TICKET. THE CONTACT FOLLOWED-UP WITH THE MANUFACTURER AND FOUND THAT NOTHING HAD BEEN DONE AND A TICKET WAS NOT OPENED. THE CONTACT INJURED HER BACK AND SUSTAINED A SPRAINED ANKLE AND WHIPLASH. IMMEDIATE MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN TO NORTH READING SUBARU (978-386-6090, LOCATED AT 260 MAIN ST, NORTH READING, MA 01864) AND THEN TAKEN TO A BODY SHOP. THE ENTIRE REAR END OF THE VEHICLE HAD TO BE REPLACED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 21,419.

11/19/2019

TL* THE CONTACT OWNED A 2019 SUBARU FORESTER. THE CONTACT STATED THAT ALL THE AUTOMATIC SAFETY FEATURES FAILED ON THE VEHICLE. WHILE DRIVING BETWEEN 50-55 MPH AND CHANGING LANES, THE LANE DEPARTURE WARNING FAILED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURED STERNUM THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS ABLE TO EXIT THE VEHICLE BEFORE IT CAUGHT FIRE AND BURNED TO THE GROUND. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD AND DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000. THE VIN WAS UNKNOWN.

12/9/2019

1. WHILE THE CAR IS IN MOTION (AND UNDER NORMAL DRIVING CONDITIONS) ON HIGHWAYS, MY FRONT WINDSHIELD HAS CRACKED 4X SINCE TAKING DELIVERY OF NEW VEHICLE AT THE END OF JULY 2019. ONCE THE FRONT WINDSHIELD CRACKS, IT CONTINUES TO SPREAD. DURING THE PROCESS OF PAYING FOR THE VEHICLE, I WAS ENCOURAGED AT EVERY STEP TO PURCHASING ADDITIONAL WINDSHIELD COVERAGE TO COVER THE COST OF REPLACING THE FRONT WINDSHIELD IN CASE IT NEEDED TO BE REPLACED DUE TO THE EYESIGHT CAMERA SYSTEM. THE WINDSHIELD HAS CRACKED ON THE INTERSTATE, A STATE TOLLWAY, AND A HIGHWAY. 2. THE BLUE TEMPERATURE LIGHT TURNS ON FOR FIVE MINUTES OR MORE WHEN STARTING THE VEHICLE. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THEY DISMISS ME SAYING THAT THIS IS A NORMAL CONDITION OF THE CAR (WHICH WAS NOT MENTIONED DURING THE SALES PROCESS) AND TO JUST WAIT UNTIL THE BLUE TEMPERATURE LIGHT GOES OUT BEFORE DRIVING THE CAR. WHEN TAKING THE CAR BACK TO THE DEALERSHIP FOR THE REPLACEMENT OF THE FRONT WINDSHIELD FOR 4TH TIME, THEY FINALLY LISTENED TO ME AND ADDED CHECKING THE COOLANT TO THE LIST BUT IT HAS BEEN A FIGHT TO HAVE THIS LOOKED AT. 3. WHILE THE CAR WAS IN MOTION AND WITH NO OTHER CARS IN FRONT OF ME, TO THE SIDE OR BEHIND ME, THE CAR PRE-COLLISION SYSTEM ACTIVATED AND BRAKED THE CAR ON ITS OWN. THERE WAS NO PRE-WARNING THAT THE CAR WAS GOING TO BRAKE. 4. THE CAR AUTO LIGHT ON AND OFF FUNCTION DOES NOT FULLY TURN ON THE CAR LIGHTS AT NIGHT. 5. WHILE THE CAR IS IN MOTION AND BACKING OUT OF A PARKING SPACE, I HEAR A BIG KA-THUNK SOUND FROM THE FRONT LEFT OF THE CAR. IT DOESN'T MATTER WHICH WAY THE STEERING IS BEING TURNED. ORDERED THE CAR IN JUNE 2019, WAS TOLD THAT THE CAR WOULDN'T BE READY UNTIL MID-AUG. DUE TO THE FACTORY SHUTTING DOWN FOR A TWO WEEK HOLIDAY IN JAPAN, RECEIVED NOTICE FROM THE DEALERSHIP THAT THE CAR HAD BEEN DELIVERED MUCH EARLIER THAN EXPECTED IN JULY.

1/8/2020