2019 Subaru Crosstrek Owner Complaints

BOUGHT A BRAND NEW 2019 SUBARU CROSSTREK, A CRACK AT THE BOTTOM OF THE WINDSHIELD JUST APPEARED ONE MORNING AFTER WARMING IT UP IN 20 DEGREE WEATHER, IN MICHIGAN. CRACK STARTED IN THE WIPER HEATING ELEMENT AREA AND THE CRACK SPREAD ALL THE WAY TO THE TOP. NO ROCK CHIPS ARE PRESENT. THE CAR IS JUST OVER 3 MONTHS OLD, 1700 MILES. I READ ELSEWHERE THAT THE NEWER OUTBACKS HAD THE SAME ISSUES. DOES CROSSTREK HAVE THE SAME ISSUES? SUBARU WON'T COVER IT. TOTAL BS.

4/2/2019

I BOUGHT NEW 2019 SUBARU OUTBACK 3 WEEKS AGO AND I SEE A CRACK DEVELOPED FROM PASSENGER SIDE OF THE WINDSHIELD IN THE CENTER FOR NO REASON WHILE THE CAR WAS PARKED IN THE GARAGE FOR MORE THAN 36 HOURS.I DIDN'T EXPERIENCE ANYTHING HITTING THE WINDSHIELD, AND ITS SPREADING OVER 2 FT ACROSS THE WINDSHIELD. THE CAR HAS 1,300 MILES ON IT. THIS IS CLEARLY A DEFECTIVE WINDSHIELD.

4/29/2019

CAR HAS REPEATEDLY TURNED ITSELF OFF WHILE DRIVING. TWICE, WHEN PRESSING THE BRAKES WHILE EXITING THE HIGHWAY, ALL DASHBOARD LIGHTS (EYESIGHT ALARMS, CHECK ENGINE, ETC.) WILL TURN ON. WHEN THE CAR COMES TO A STOP, THE OIL LIGHT ALSO TURNS ON AND THE ENGINE SHUTS OFF, ESSENTIALLY PUTTING THE CAR IN NEUTRAL. THE DASH INSTRUCTS TO PUT THE CAR IN PARK. THE CAR STARTS AGAIN AFTER PUSHING THE IGNITION TO TURN OFF THE CAR AND TURNING IT BACK ON AGAIN, BUT WILL HAVE THE SAME THING HAPPEN THE NEXT TIME THE BRAKES ARE PRESSED AND THE CAR SLOWS DOWN. IT HAS TURNED OFF TWICE WHILE THE VEHICLE IS IN MOTION, GOING SLOWLY. AFTER THREE FIRST INSTANCES OF THIS PROBLEM, THE CAR WAS TOWED TO THE DEALER WHERE THEY FOUND A "FATAL ERROR OF THE ECM" AND THE MAIN COMPUTER IN THE CAR WAS CHANGED AND THE GROUNDS WERE TESTED. THE SECOND INSTANCE OF THIS PROBLEM OCCURRED ON THE SAME DAY THE VEHICLE WAS PICKED UP FROM REPAIRS. THE CAR HAD ~200 MILES WHEN THE PROBLEM FIRST OCCURRED AND HAS LESS THAN 250 CURRENTLY. IN SUMMARY, THE CAR HAS TURNED OFF, MAKING IT UNABLE TO ACCELERATE, WHILE IN TRAFFIC ON SEVERAL OCCASIONS. THERE WERE ISSUES WITH APPLE CARPLAY GLITCHING JUST BEFORE EACH INSTANCE OCCURRED. THE INSTANCES WERE EXACTLY ONE WEEK APART.

3/4/2019

CRACK APPEARED IN NEW CAR (6000 MILES) WINDSHIELD AS WE DROVE ALONG HIGHWAY.

5/7/2019

CAR HAS REPEATEDLY TURNED ITSELF OFF WHILE DRIVING. TWICE, WHEN PRESSING THE BRAKES WHILE EXITING THE HIGHWAY, ALL DASHBOARD LIGHTS (EYESIGHT ALARMS, CHECK ENGINE, ETC.) WILL TURN ON. WHEN THE CAR COMES TO A STOP, THE OIL LIGHT ALSO TURNS ON AND THE ENGINE SHUTS OFF, ESSENTIALLY PUTTING THE CAR IN NEUTRAL. THE DASH INSTRUCTS TO PUT THE CAR IN PARK. THE CAR STARTS AGAIN AFTER PUSHING THE IGNITION TO TURN OFF THE CAR AND TURNING IT BACK ON AGAIN, BUT WILL HAVE THE SAME THING HAPPEN THE NEXT TIME THE BRAKES ARE PRESSED AND THE CAR SLOWS DOWN. IT HAS TURNED OFF TWICE WHILE THE VEHICLE IS IN MOTION, GOING SLOWLY. AFTER THREE FIRST INSTANCES OF THIS PROBLEM, THE CAR WAS TOWED TO THE DEALER WHERE THEY FOUND A "FATAL ERROR OF THE ECM" AND THE MAIN COMPUTER IN THE CAR WAS CHANGED AND THE GROUNDS WERE TESTED. THE SECOND INSTANCE OF THIS PROBLEM OCCURRED ON THE SAME DAY THE VEHICLE WAS PICKED UP FROM REPAIRS. THE CAR HAD ~200 MILES WHEN THE PROBLEM FIRST OCCURRED AND HAS LESS THAN 250 CURRENTLY. IN SUMMARY, THE CAR HAS TURNED OFF, MAKING IT UNABLE TO ACCELERATE, WHILE IN TRAFFIC ON SEVERAL OCCASIONS. THERE WERE ISSUES WITH APPLE CARPLAY GLITCHING JUST BEFORE EACH INSTANCE OCCURRED. THE INSTANCES WERE EXACTLY ONE WEEK APART.

3/4/2019

MY NEW SUBARU CROSSTREK HAS A PROBLEM WITH THE RADIO PRESET STATIONS. I PROGRAMMED THEM SOON AFTER I PURCHASED THE CAR BUT 6 WEEKS LATER THE PRESET STATIONS DISAPPEARED AND ONLY THE PRE-INSTALLED (FREE TRIAL) STATIONS ON SXM RADIO WERE WORKING. I HAD TO REPROGRAM THE STATIONS. WHEN I CALLED THE DEALERSHIP, AUTO FAIR OF HAVERHILL, MA, THEY SAID THEY WERE AWARE OF THE 'RECALL' (THEIR TERM NOT MINE) BUT THAT THE RECALL WAS RECALLED DUE TO PROBLEMS WITH THE 'SOFTWARE UPDATE '. THEY ASKED ME TO CALL AGAIN NEXT WEEK TO SEE IF A SOLUTION IS AVAILABLE

3/29/2019

CAR HAS REPEATEDLY TURNED ITSELF OFF WHILE DRIVING. TWICE, WHEN PRESSING THE BRAKES WHILE EXITING THE HIGHWAY, ALL DASHBOARD LIGHTS (EYESIGHT ALARMS, CHECK ENGINE, ETC.) WILL TURN ON. WHEN THE CAR COMES TO A STOP, THE OIL LIGHT ALSO TURNS ON AND THE ENGINE SHUTS OFF, ESSENTIALLY PUTTING THE CAR IN NEUTRAL. THE DASH INSTRUCTS TO PUT THE CAR IN PARK. THE CAR STARTS AGAIN AFTER PUSHING THE IGNITION TO TURN OFF THE CAR AND TURNING IT BACK ON AGAIN, BUT WILL HAVE THE SAME THING HAPPEN THE NEXT TIME THE BRAKES ARE PRESSED AND THE CAR SLOWS DOWN. IT HAS TURNED OFF TWICE WHILE THE VEHICLE IS IN MOTION, GOING SLOWLY. AFTER THREE FIRST INSTANCES OF THIS PROBLEM, THE CAR WAS TOWED TO THE DEALER WHERE THEY FOUND A "FATAL ERROR OF THE ECM" AND THE MAIN COMPUTER IN THE CAR WAS CHANGED AND THE GROUNDS WERE TESTED. THE SECOND INSTANCE OF THIS PROBLEM OCCURRED ON THE SAME DAY THE VEHICLE WAS PICKED UP FROM REPAIRS. THE CAR HAD ~200 MILES WHEN THE PROBLEM FIRST OCCURRED AND HAS LESS THAN 250 CURRENTLY. IN SUMMARY, THE CAR HAS TURNED OFF, MAKING IT UNABLE TO ACCELERATE, WHILE IN TRAFFIC ON SEVERAL OCCASIONS. THERE WERE ISSUES WITH APPLE CARPLAY GLITCHING JUST BEFORE EACH INSTANCE OCCURRED. THE INSTANCES WERE EXACTLY ONE WEEK APART.

3/4/2019

I AM APPEALING TO YOU FOR HELP WITH A DANGEROUS PROBLEM. THE ENGINE OF MY NEW 2019 SUBARU CROSSTREK STALLS WHEN I JAM ON THE BREAK. THIS HAS HAPPENED TWICE ON THE ROAD. BOTH TIMES I WAS ABLE TO AVERT A FATAL ACCIDENT. 1.) THE FIRST TIME THE ENGINE SHUT DOWN FROM A HARD STOP OCCURRED THE NIGHT OF DECEMBER 26TH. THE DRIVER WAS ON THE HIGHWAY, WHEN HE MADE A SHARP BREAK REALIZING HE'D GONE IN THE WRONG DIRECTION. THE CAR'S ENGINE SHUT DOWN ON THE HIGHWAY. LUCKILY IT WAS NIGHT AND FEW CARS WERE ON THE ROAD 2.) ON SUNDAY, APRIL 7TH, I WAS DRIVING SLOWLY ON A COUNTRY ROAD. I STOPPED SUDDENLY BEFORE A STOP SIGN I HADN'T SEEN. THE CAR ENGINE SHUT DOWN. I HAD TO TURN THE ENGINE ON A COUPLE OF TIMES BEFORE THE CAR GOT GOING. LUCKILY I WAS DRIVING ON A COUNTRY ROAD WHERE THERE WERE FEW CARS. I DID A LITTLE RESEARCH ON THE PROBLEM OF THE ENGINE SHUTTING OFF AND FOUND THAT THIS IS A KNOWN ISSUE WITH CERTAIN SUBARU CROSSTREKS. THE SUBARU DEALER IN VESTAL, NY, AND SUBARU AMERICA DID INSPECTIONS ON MY CAR AND CONCLUDED THAT THERE IS NO DATA CONFIRMING THE PROBLEM. I SAY THAT THE READINGS ARE NOT TELLING THE WHOLE STORY. I WANT A COMPLETE DIAGNOSIS AND RESOLUTION TO THIS DANGEROUS PROBLEM. I WANT TO KNOW WHAT IS CAUSING A SHUTOFF WHEN BREAKING SUDDENLY AND A SOLUTION, WHATEVER THAT MAY BE. I WANT TO BE SAFE ON THE ROAD AS DO OTHER PEOPLE WHO HAVE BEEN REPORTING THE SAME PROBLEM: HTTP://WWW.SUBARUXVFORUM.COM/FORUM/ENGINE-DRIVETRAIN/163282-ENGINE-STALL-AFER-HARD-BREAKING.HTML?AMP=1 HTTPS://WWW.YOURMECHANIC.COM/ESTIMATES/SUBARU/CROSSTREK/WHEN-I-SLOW-DOWN-AND-STOP-THE-CAR-ENGINE-SHUTS-OFF-INSPECTION

4/19/2019

THIS VEHICLE IS EQUIPPED WITH AN AUTOMATIC TRANSMISSION. AT NIGHT, WHEN HEADLIGHTS ARE SET ON "AUTO," THE ILLUMINATED GEAR INDICATOR LIGHT ADJACENT TO THE SHIFTER DO NOT ILLUMINATE. THIS LEAVES THE POSSIBILITY OF SHIFTING THE CAR INTO THE WRONG GEAR. THESE LIGHTS DO ILLUMINATE WITH THE LIGHTS SET TO MANUAL. THE SPECIFIC INCIDENT OCCURRED WHEN AN OLDER DRIVER PARKED THE VEHICLE, THINKING SHE HAD SHIFTED INTO PARK, AND INSTEAD, THE VEHICLE BEGAN TO REVERSE. HAD SHE BEEN ABLE TO VISUALLY VERIFY THE GEAR, THIS WOULD NOT HAVE HAPPENED.

2/7/2019

2019 SUBARU CROSSTREK. CONSUMER WRITES IN REGARD SPEEDOMETER RED DIM LIGHT AN OLDER STYLE TRANSMISSION. *AS THE CONSUMER STATED THE LIGHTING ON THE INSTRUMENT PANEL WAS INSUFFICIENT AND COULD NOT BE MANUALLY ADJUSTED SEPARATE FROM THE HEADLIGHTS. THE CONSUMER STATED THE TRANSMISSION DOES SHIFT QUICK ENOUGH. *JS

10/16/2019

AT HIGHWAY SPEEDS, DURING A MILD TURN, THE CAR UNEXPECTEDLY PULLS IN THE SAME DIRECTION AS THE TURN. FIRST OCCURRED 3 WEEKS AFTER PURCHASE. TOOK CAR TO DEALER IMMEDIATELY. MAY BE RELATED TO EXISTING STEERING RECALL. DEALER COOPERATIVE SO FAR. CHECKED VIN AGAINST EXISTING RECALL, BUT IT WAS NOT ASSOCIATED ON THE NTSB WEB SITE.

4/4/2019

THE LANE ASSIST IS SOMETIMES OVERLY AGGRESSIVE, WITHOUT WARNING. WHEN TAKING AN EXIT RAMP TO THE RIGHT IT ONCE VIOLENTLY TRIED TO CORRECT TO THE LEFT. IN CROSSWINDS IT'S LIKE TRYING TO STEER A MARIO CART GAME AND WILL JERK YOU BACK AND FORTH IN THE LANE.

4/26/2019

CAR HESITATES AND STALLS OUT AT SLOW SPEEDS AND HAS STALLED WHILE PULLING OUT INTO A INTERSECTION. WE HAVE TAKEN IT TO THE DEALER AND AT FIRST WE'RE TOLD NOTHING WAS WRONG THEN THEY KEPT THE CAR FOR SEVEN DAYS AND FOUND AN ISSUE WITH A SENSOR ONCE REPLACED THE CAR WAS RUNNING OKAY FOR A WEEK THEN THE HESITATION AND SLUGGISHNESS IS BACK AND WE ARE AGAIN TOLD NO CODES ARE SHOWING THAT THE CAR IS FINE. I WAS DRIVING AND IT ALMOST STALLED IN AN INTERSECTION AGAIN AND WAS BOGGING OUT FOR A FULL MINUTE BEFORE REGAINING POWER. THE CAR IS BACK AT THE DEALER AGAIN!

7/23/2019

AT AROUND THE 2000 MILE MARK I NOTICED A DRASTIC REDUCTION IN FUEL ECONEMY. I ALSO STARTED NOTICING METAL PARTICLES IN THE ENGINE OIL. I ALSO NOTICED A SIGNIFICANT DROP IN ENGINE POWER AS WELL. THIS IS A SIGN OF DEBRIS GETTING IN THE ENGINE AND CAUSING METAL PARTICLES TO BECOME BROKEN OFF. MY MILEAGE WENT FROM 460-480 MPT TO 360-380 MPT. (MPT=MILES PER TANK) I HAVE BROUGHT THE VEHICLE INTO THE DEALERSHIP AND NOTHING WAS FOUND FROM THRM TESTING THE FUEL SYSTEM. I HAVE BEEN DOCUMENTING THIS THRU PHOTOGRAPS ON MY TRIPOMETER. I TOOK DEALERSHIPS ADVICE AND TRIED A DIFFERENT GAS STATION WITH THE SAME RESULTS. FUEL ECONEMY IS AVERAGING 22-33 MPG CITY/HIGHWAY. I DRIVE 20 OF 25 MILES EACH WAY TO WORK ON THE HIGHWAY. THE DISPLAY THAT READS GAS MILEAGE BASED ON HOW I DRIVE IN THE CAR SAYS I SHOULD BE GETTING BETWEEN 27-28 MPG BASED ON HOW I DRIVE.

10/27/2019

TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH THE FRONT WINDSHIELD SUDDENLY BEGAN TO CRACK. THE CAUSE OF THE FAILURE WAS NOT DETERMINED A VISIBILITY HAZARD WAS PRESENT. THE CONTACT STATED THAT THE CRACK SUDDENLY BEGAN AT THE LOWER SECTION ON THE PASSENGER SIDE AND EXTENDED APPROXIMATELY 40 INCHES ACROSS THE WINDSHIELD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WHITE BEAR SUBARU (3505 HWY 61 NORTH VADNAIS HEIGHTS, MN) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 21,000.

2/27/2020

CRACKED WINDSHIELD. AS I DRIVING DOWN HIGHWAY AROUND 65MPH, SMALL ROCK HIT PASSENGER SIDE LOWER WINDOW UNDER WIPER BLADE. AND CRACKED I HAD WINDSHIELD REPLACED WITH AFTERMARKET SUBARU WINDSHIELD. THIS WINDSHIELD HAS ALREADY SCRATCHED FROM THE WIPER BLADE WHICH IS BRAND NEW AND HAS LITTLE FEW LITTLE CHIPS IN IT. . *TR

6/5/2020

I AM APPEALING TO YOU FOR HELP WITH A DANGEROUS PROBLEM. THE ENGINE OF MY NEW 2019 SUBARU CROSSTREK STALLS WHEN I JAM ON THE BREAK. THIS HAS HAPPENED TWICE ON THE ROAD. BOTH TIMES I WAS ABLE TO AVERT A FATAL ACCIDENT. 1.) THE FIRST TIME THE ENGINE SHUT DOWN FROM A HARD STOP OCCURRED THE NIGHT OF DECEMBER 26TH. THE DRIVER WAS ON THE HIGHWAY, WHEN HE MADE A SHARP BREAK REALIZING HE'D GONE IN THE WRONG DIRECTION. THE CAR'S ENGINE SHUT DOWN ON THE HIGHWAY. LUCKILY IT WAS NIGHT AND FEW CARS WERE ON THE ROAD 2.) ON SUNDAY, APRIL 7TH, I WAS DRIVING SLOWLY ON A COUNTRY ROAD. I STOPPED SUDDENLY BEFORE A STOP SIGN I HADN'T SEEN. THE CAR ENGINE SHUT DOWN. I HAD TO TURN THE ENGINE ON A COUPLE OF TIMES BEFORE THE CAR GOT GOING. LUCKILY I WAS DRIVING ON A COUNTRY ROAD WHERE THERE WERE FEW CARS. I DID A LITTLE RESEARCH ON THE PROBLEM OF THE ENGINE SHUTTING OFF AND FOUND THAT THIS IS A KNOWN ISSUE WITH CERTAIN SUBARU CROSSTREKS. THE SUBARU DEALER IN VESTAL, NY, AND SUBARU AMERICA DID INSPECTIONS ON MY CAR AND CONCLUDED THAT THERE IS NO DATA CONFIRMING THE PROBLEM. I SAY THAT THE READINGS ARE NOT TELLING THE WHOLE STORY. I WANT A COMPLETE DIAGNOSIS AND RESOLUTION TO THIS DANGEROUS PROBLEM. I WANT TO KNOW WHAT IS CAUSING A SHUTOFF WHEN BREAKING SUDDENLY AND A SOLUTION, WHATEVER THAT MAY BE. I WANT TO BE SAFE ON THE ROAD AS DO OTHER PEOPLE WHO HAVE BEEN REPORTING THE SAME PROBLEM: HTTP://WWW.SUBARUXVFORUM.COM/FORUM/ENGINE-DRIVETRAIN/163282-ENGINE-STALL-AFER-HARD-BREAKING.HTML?AMP=1 HTTPS://WWW.YOURMECHANIC.COM/ESTIMATES/SUBARU/CROSSTREK/WHEN-I-SLOW-DOWN-AND-STOP-THE-CAR-ENGINE-SHUTS-OFF-INSPECTION

4/19/2019

MY SUBARU CROSSTREK IS A 2019 - LESS THAN 2 YEARS OLD AND STILL COVERED BY WARRANTY. IT HAS BEEN METICULOUSLY CARED FOR AND ONLY DEALER SERVICED. 3 DAYS AGO THE CAR'S ENGINE SHUT OFF WHILE WE WERE DRIVING IT. THERE WAS A COMPLETE LOSS OF POWER TO THE BRAKES AND STEERING. WE COULD HAVE BEEN KILLED. I BROUGHT THE CAR IN IMMEDIATELY TO THE DEALER SERVICE I HAVE ALWAYS BEEN GOING TO, AND THEY CANNOT FIND ANYTHING WRONG WITH THE CAR. IN HIS OWN WORDS, THE SERVICE MANAGER SAID "I WOULD NOT FEEL COMFORTABLE LETTING MY FAMILY OR LOVED ONES USING YOUR CAR" - BUT HE OFFERED NO HELP. HE SAID THAT THEY CAN'T FIND A PROBLEM, THEY CAN'T FIND AN ERROR CODE, AND THERE IS NOTHING THEY CAN DO. I DON'T FEEL SAFE DRIVING THIS VEHICLE GIVEN THAT A SERIOUS, DANGEROUS, HAZARDS, AND POTENTIALLY LIFE-THREATENING ENGINE FAILURE OCCURED WITH NO APPARENT CAUSE IN A BRAND NEW CAR. THE FACT THAT THE SERVICE MANAGER HIMSELF SAID THAT IT'S NOT SAFE TO DRIVE BUT COULDN'T OFFER ANY EXPLANATION OF WHY THE INFORMATION OCCURED IS VERY FRUSTRATING. THE DEALERSHIP IS GIVING ME A DANGEROUS CAR BACK WITH NO KNOWLEDGE OF HOW TO FIX IT OR WHEN IT WILL HAPPEN AGAIN. IF THE ENGINE DIES ON THE HIGHWAY OR ON A CROWDED STREET, IT COULD CAUSE AN ACCIDENT IN WHICH MYSELF AND OTHERS ARE SERIOUSLY INJURED OR KILLED.

4/7/2021

REAR SUSPENSION FEELS WEAK. THE CAR IS ALWAYS SQUATTING WHILE DRIVING. HEADLIGHTS SHINE INTO OTHER DRIVERS EYES WITH JUST MY CHILDREN IN THE BACK. (LESS THAN 100 LBS)

2/22/2020

STRUT HAS CREAKING SOUND DURING DRIVING IN CITY TRAFFIC. ON HIGHWAY THERE IS HARDLY ANY NOISE AND WORKS FINE. DEALER SUGGESTED STRUT REPLACEMENT BUT NOT UNDER WARRANTY SINCE IT WAS IN ACCIDENT IN THAT AREA 6 MONTHS AGO.

12/5/2020

I SEE THIS AS A POTENTIAL SAFETY PROBLEM AND NOT AN IMMEDIATE SAFETY PROBLEM. IT INVOLVES A 2019 SUBARU CROSSTREK. ON 3 DIFFERENT OCCASIONS, WEEKS OR MONTHS APART, THE HOOD HAS POPPED UP 1 INCH AND HAS BEEN STOPPED BY THE SAFETY HOOK. I NOTICE THIS ONLY WHEN I REACH HIGHWAY SPEEDS AND THE FRONT HOOD "FLUTTERS" UP AND DOWN. THERE IS NO INDICATION, FROM INSIDE THE CAR, THAT THE HOOD HAS PARTIALLY RELEASED AT SPEEDS UNDER 50 MPH. ON NONE OF THESE 3 OCCASIONS, HAS THE HOOD RELEASE LEVER, NEAR THE DRIVERS LEFT LEG, BEEN ACTIVATED, PULLED OR BUMPED. I'VE ONLY INTENTIONALLY OPENED THE HOOD ONCE OR TWICE -- AND THE PROCESS SEEMS NORMAL. THIS HOOD RELEASE PROBLEM HAS NEVER RESULTED IN LOSS OF FORWARD VISION OR WITH THE HOOD IN A FULLY "UP" POSITION. THE CAR IS 7 MONTHS OLD WITH ABOUT 7,500 MILES ON IT; SO THIS IS HAPPENING ROUGHLY EVERY 2 MONTHS. I RARELY DRIVE ON DIRT OR BUMPY ROADS. IT'S IMPOSSIBLE TO KNOW EXACTLY WHEN THE HOOD RELEASE ACTUALLY OCCURS WITHOUT PULLING UPWARD ON THE HOOD REGULARLY OR DRIVING AT HIGHWAY SPEEDS. THERE HAS BEEN NO FRONT END DAMAGE OR TRAUMA.

12/23/2019

THE PAK PAINT CODE CHIPS ALL OVER THE VEHICLE. I HAD TO FIGHT WITH SUBARU TO HAVE THE VEHICLE REPAINTED AND THIS IS A KNOWN COMMON ISSUE. WITHIN 2 DAYS OF PURCHASING THE VEHICLE, THE PAINT STARTED CHIPPING OFF.

8/19/2020

SOME TIME THIS CAR ACELERACIN MORE LIKE PUT MORE FULL, I START TO NOTICE WHEN I WAS DRIVEN IN THE SPECIFIC SPEED AND THE CAR START TO PUT MORE FULL AND SPEED MORE THAN I WAS

8/5/2020

WHEN I TURN ON CRUISE CONTROL AND SET THE DESIRED SPEED THE SYSTEM ON ITS OWN DECIDES TO ACCELERATE TO 90 OR 100 MPH. THIS OCCURS ON THE HIGHWAY WHEN I AM TRAVELLING LONG DISTANCES. I DONT KNOW THE EXACT SEQUENCE IF ITS INITIALLY WHEN I TURN ON THE CRUISE CONTROL OR WHEN I WANT TO RESUME AND GO A BIT FASTER. THIS HAS OCCURRED A COUPLE OF TIMES AND CAN'T BE RECREATED ON DEMAND. I TOOK THE CAR INTO SUBARU AND THEY HAVE NO KNOWN RECALLS AND FOUND NOTHING WRONG.

10/3/2020

TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG OCCUPANT CLASSIFICATION SYSTEM DEACTIVATED WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT AN APPOINTMENT WAS SCHEDULED FOR OCTOBER 11, 2019 AT GRAYSON SUBARU (8729 KINGSTON PIKE, KNOXVILLE, TN 37923). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. *PM CONSUMER STATED DESIGN/ SAFETY DEFECT CREATES CONFUSION AND CONCERN FOR APPROPRIATE ACTIVATION STATUS OF PASSENGER AIRBAG AND SEATBELT LIGHTS.*JB

10/11/2019

The EyeSight turned off and would not turn back on. Then the airbag symbol lit up on the dashboard. My cruise control and lane assistance were not working as well. If I had been involved in an accident, the airbags would not have deployed. The warning messages appeared about 3 weeks ago.

6/7/2021

WINDSHIELD IS VERY EASILY CRACKED OR CHIPPED FROM THE SMALLEST PEBBLES HITTING IT WHILE GOING EVEN 35 MPH. WITH THE ADAPTIVE CRUISE CONTROL, GETTING THE WINDSHIELD FIXED AND THE SENSORS RECALIBRATED COULD COST A FORTUNE.

11/27/2020

The EyeSight turned off and would not turn back on. Then the airbag symbol lit up on the dashboard. My cruise control and lane assistance were not working as well. If I had been involved in an accident, the airbags would not have deployed. The warning messages appeared about 3 weeks ago.

6/7/2021

THIS VEHICLE IS EQUIPPED WITH AN AUTOMATIC TRANSMISSION. AT NIGHT, WHEN HEADLIGHTS ARE SET ON "AUTO," THE ILLUMINATED GEAR INDICATOR LIGHT ADJACENT TO THE SHIFTER DO NOT ILLUMINATE. THIS LEAVES THE POSSIBILITY OF SHIFTING THE CAR INTO THE WRONG GEAR. THESE LIGHTS DO ILLUMINATE WITH THE LIGHTS SET TO MANUAL. THE SPECIFIC INCIDENT OCCURRED WHEN AN OLDER DRIVER PARKED THE VEHICLE, THINKING SHE HAD SHIFTED INTO PARK, AND INSTEAD, THE VEHICLE BEGAN TO REVERSE. HAD SHE BEEN ABLE TO VISUALLY VERIFY THE GEAR, THIS WOULD NOT HAVE HAPPENED.

2/7/2019

TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG OCCUPANT CLASSIFICATION SYSTEM DEACTIVATED WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT AN APPOINTMENT WAS SCHEDULED FOR OCTOBER 11, 2019 AT GRAYSON SUBARU (8729 KINGSTON PIKE, KNOXVILLE, TN 37923). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. *PM CONSUMER STATED DESIGN/ SAFETY DEFECT CREATES CONFUSION AND CONCERN FOR APPROPRIATE ACTIVATION STATUS OF PASSENGER AIRBAG AND SEATBELT LIGHTS.*JB

10/11/2019

TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG OCCUPANT CLASSIFICATION SYSTEM DEACTIVATED WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT AN APPOINTMENT WAS SCHEDULED FOR OCTOBER 11, 2019 AT GRAYSON SUBARU (8729 KINGSTON PIKE, KNOXVILLE, TN 37923). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. *PM CONSUMER STATED DESIGN/ SAFETY DEFECT CREATES CONFUSION AND CONCERN FOR APPROPRIATE ACTIVATION STATUS OF PASSENGER AIRBAG AND SEATBELT LIGHTS.*JB

10/11/2019

2019 SUBARU CROSSTREK. CONSUMER WRITES IN REGARD SPEEDOMETER RED DIM LIGHT AN OLDER STYLE TRANSMISSION. *AS THE CONSUMER STATED THE LIGHTING ON THE INSTRUMENT PANEL WAS INSUFFICIENT AND COULD NOT BE MANUALLY ADJUSTED SEPARATE FROM THE HEADLIGHTS. THE CONSUMER STATED THE TRANSMISSION DOES SHIFT QUICK ENOUGH. *JS

10/16/2019

TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR DRIVER'S SIDE WINDOW DETACHED WITHOUT WARNING OR AN IMPACT OCCURRING. THE CONTACT CALLED STATELINE SUBARU AT 508-676-3071 (LOCATED AT 1451 BRAYTON POINT RD, SOMERSET, MA 02725) AND WAS INFORMED TO CALL THE INSURANCE COMPANY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BY PHONE AND EMAIL, BUT NO ONE CALLED BACK. THE CONTACT CALLED AGAIN AND WAS INFORMED THAT THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. *LN

12/3/2019

AS I WAS DRIVING DOWN THE STREET APPLIED MY BRAKES TO SLOW DOWN AT A RED LIGHT MY DRIVER'S SEAT SLID FORWARD VERY FAST PINNING ME AGAINST THE STEERING WHEEL. AT THAT TIME MY LEG WAS FOLDED CAUSE I WAS UP AGAINST DASH AND IT MADE ME SLAM MY BRAKES ON VERY FAST AND QUICK. I AM LUCKY MY FOOT WAS NOT ON THE GAS AT THE TIME OR I WOULD HAVE WENT THROUGH THE INTERSECTION. THE NEXT DAY AS I WAS DRIVING MY SEAT SLID FORWARD A LITTLE BUT LOCKED INTO THE NEXT SPOT. I HAD GOTTEN A HOLD OF SUBARU AND MADE AN APPOINTMENT BUT THEY CANNOT SEE ME FOR A WEEK. IT IS VERY UNSAFE SOMEONE COULD REALLY GET HURT. *TR

6/5/2020

EVER SINCE I HAVE OWNED THE CAR MAY 2019 I HAVE HAD THE PROBLEM OF DANGEROUS UNSTABLE STEERING WHEN IT AUTOMATICALLY DEPARTS FROM LANES AT SPEEDS ABOVE 50 MPH IN ALL WEATHER CONDITIONS WET SUNNY MOUNTAINS HILLY WHEN IT PUTS ALL US IN DANGER WHEN THA DRIVER HAS TO ADJUST THE CAR. TWICE I HAVE TAKEN TO THE DEALERSHIP AND NO ACTION WAS TAKEN AND WE REMAIN APPREHENSIVE ABOUT DRIVING OUR LESS THAN 6000 MILES. IT IS UNSAFE AND DANGEROUS. CAN ANY THING BE DONE.

2/19/2021

EVER SINCE I HAVE OWNED THE CAR MAY 2019 I HAVE HAD THE PROBLEM OF DANGEROUS UNSTABLE STEERING WHEN IT AUTOMATICALLY DEPARTS FROM LANES AT SPEEDS ABOVE 50 MPH IN ALL WEATHER CONDITIONS WET SUNNY MOUNTAINS HILLY WHEN IT PUTS ALL US IN DANGER WHEN THA DRIVER HAS TO ADJUST THE CAR. TWICE I HAVE TAKEN TO THE DEALERSHIP AND NO ACTION WAS TAKEN AND WE REMAIN APPREHENSIVE ABOUT DRIVING OUR LESS THAN 6000 MILES. IT IS UNSAFE AND DANGEROUS. CAN ANY THING BE DONE.

2/19/2021

The EyeSight turned off and would not turn back on. Then the airbag symbol lit up on the dashboard. My cruise control and lane assistance were not working as well. If I had been involved in an accident, the airbags would not have deployed. The warning messages appeared about 3 weeks ago.

6/7/2021

The contact owns a 2019 Subaru Crosstrek. The contact stated that the vehicle would not start which resulted in the battery needing to be replaced. The contact stated that the check battery message was displayed on the instrument panel. The vehicle was diagnosed and repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 42,000.

8/4/2021

The contact owns a 2019 Subaru Crosstrek. The contact stated while driving 20 MPH, the accelerator pedal was not depressed but the vehicle slightly accelerated independently. There were no warning lights illuminated. The contact also stated that while accelerating from a complete stop and making a turn, the vehicle inadvertently stalled, almost causing another vehicle to crash into her vehicle. There were no warning lights illuminated. The contact veered to the side of the road. The vehicle was taken to the dealer who diagnosed an engine failure and that the failure was related to NHTSA Campaign Number: 21V264000 (Electrical System, Engine and Engine Cooling). The dealer updated the ECM software. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was repaired. The approximate failure mileage was 7,990.

11/3/2021