2011 Hyundai Veracruz Owner Complaints

FOLLOWING EMAIL SENT TO HYUNDAI DEAR SIR: I HAVE A 2011 VERCRUZ WITH 27499 MILES THAT I HAVE LOVED UNTIL JANUARY 19, 2014. WHILE TRAVELING AT 50MPH, THE CAR SUFFERED CATASTROPHIC LOSS OF ALL ELECTRICAL POWER: NO POWER STRAINING, NO POWER BRAKES, NO ENGINE POWER. IT COULD NOT BE RESTARTED. BY RESEARCHING THE NET, I HAVE LEARNED THAT THIS PROBLEM HAS BEEN DESCRIBED MANY TIMES BEFORE. AN OIL GASKET LEAKS THAT DRIPS OIL ON THE ALTERNATOR PRODUCING LOSS OF ALL ELECTRICAL POWER AND A DEAD ENGINE. MY DEALER, L------N HYUNDAI, DID THE REPAIR WORK, ONLY CHARGING ME FOR THE DEPLETED BATTERY. NOR WERE TOW CHARGES REIMBURSED. THEY CONCLUDED THAT OIL HAD LEAKED FROM THE GASKET, DESTROYING THE ALTERNATOR. I REGARD THIS HAS A SERIOUS SAFETY ISSUE. IF THE PROBLEM RECURS FOR ME, OR FOR OTHERS; SERIOUS INJURY OR LOSS OF LIFE COULD RESULT. I REQUEST THAT YOU ISSUE A NATIONAL RECALL AND PERMANENT FIX FOR THIS PROBLEM. I WILL BE CONTACTING THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. *TR ------ ---------

1/22/2014

VEHICLE DRIVEN ON HIGHWAY AT 60 MPH AND ENGINE CHECK SIGN CAME ON, THEN CAR SIGN AS ANTITHEFT SIGN APPEARED THAN TPC SIGN AND NAVIGATION DIRECTION SIGN IN MIRROR ALL KEPT BLINKING ON AND OFF. VEHICLE STARTED TO SLOW DOWN BUT SPEEDOMETER STUCK TO 60 MPH. VEHICLE DROPPED SPEED GRADUALLY AND I WAS AFRAID THAT OTHER VEHICLES COMING BEHIND AT FULL SPEED MAY HIT MY VEHICLE IF THEY ARE NOT AWARE OF MY VEHICLE SLOWING DOWN. I HAD TO PULLED THE VEHICLE IN SHOULDER LANE AND STARTED MY EMERGENCY BLINKERS ON. BLINKERS WERE GOING ON AND OFF AND WARNING BELL WERE ALSO GOING ON AND OFF. DAMAGED THE BATTERY OF MY VEHICLE. CONTACT HYUNDAI CUSTOMER CARE CENTER AND THEY INFORMED ME THAT THE RECALL CAMPAIGN 121 DOES NOT HAVE REMEDY TO THIS RECALL. THIS IS VERY UNSAFE AND CAUSE AN ACCIDENT, CRASH, FIRE OR SERIOUS INJURY OR FATALITY, SINCE IT AFFECTING TO THE SPEED OF THE VEHICLE AND SPEEDOMETER DOSE NOT RESPONDS TO THE CURRENT SPEED OF VEHICLE. DAMAGES THE BATTERY AND BLOW OFF THE HORN OF THE VEHICLE. CASE # [XXX]. DEALER WANTS CONSUMER TO PAY FOR THE DAMAGED BATTERY AND DAMAGED HORN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

10/23/2014

SINCE ABOUT 800 MILES THE TPMS LIGHT HAS BEEN COMING ON AND STAYS LIT FOR A WHILE AND THEN SHUTS OFF,. ON A RECENT TRIP, THE LIGHT CAME ON AND OFF MORE THAN 10 TIMES. THIS IS A SAFETY ISSUE SINCE WE DO NOT KNOW IF THE TIRE PRESSURE IS LOW OR NOT. THE DEALER AND HYUNDAI SAYS THEY CANNOT REPAIR IT OR DO ANYTHING UNLESS THE LIGHT IS ON WHEN WE GET TO THEIR SHOP. THIS HAS NOT HAPPENED. *TT

9/16/2011

THIS VEHICLE SUFFERS FROM DESIGN/MANUFACTURE DEFECT. THE VALVE COVER GASKET IS DEFECTIVE. IT LEAKS OIL WHICH FOULS THE ALTERNATOR RESULTING IN CATASTROPHIC LOSS OF ELECTRICAL SYSTEMS INCLUDING TRANSMISSION FUNCTION AND STEERING CONTROL. ALL THIS OCCURRED DURING ORDINARY DRIVING RESULTING IN NEAR COLLISION AND TOTAL LOSS OF POWER REQUIRING EMERGENCY TOWING SERVICES. MY SERVICE EMPLOYEE WAS WELL AWARE OF THIS MALFUNCTION PREVIOUSLY REPORTED BY OTHER OWNERS. HE KNEW EXACTLY WHAT THE PROBLEM WAS AS SOON AS I DESCRIBED THESE EVENTS. I NOW HAVE FAR LESS CONFIDENCE IN THE RELIABILITY OF THIS VEHICLE! *TR

6/14/2013

TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO ED VOYLES HYUNDAI ATLANTA (2135 COBB PKWY SE, SMYRNA, GA 30080, (770)952-8881) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH THE BATTERY LIGHT ILLUMINATED. THE CONTACT KEPT THE VEHICLE IN NEUTRAL AND COASTED INTO A PARKING SPACE WHERE THE VEHICLE COMPLETELY SHUT-OFF. THE VEHICLE WAS TOWED TO A CERTIFY MECHANIC WHO STATED THAT THE ALTERNATOR HAD FAILED DUE TO AN OIL LEAK. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2/10/2021

TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. EDWARDS HYUNDAI (LOCATED AT 11029 32ND AVE, COUNCIL BLUFFS, IA 51501, (712) 366-9411) WAS CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE CONSUMER PAID TO HAVE THE VEHICLE REPAIRED AND WILL REQUEST TO BE REIMBURSED FOR THE REPAIRS.

3/5/2021

PASSENGER SIDE INTERIOR DOOR LATCH SNAPPED IN TWO. THE VEHICLE WAS STATIONARY AT THE TIME OF THE BREAKAGE. SAFETY CONCERN ABOUT THE JAGGED EDGE OF THE BROKEN PLASTIC PIECE, AS WELL AS THE CONCERN OVER HAVING TO EXIT THE VEHICLE IN AN EMERGENCY.

12/26/2015

THIS VEHICLE I PURCHASED IS HAVING A LEAK FROM THE GASKET ROCKER VALVE COVER AND IT HAS LEAKED INTO THE ALTERNATOR. I'M AFRAID MY VEHICLE WILL STOP RUNNING PUTTING MY FAMILY IN DANGER.

3/28/2017

ALREADY FILED ODI NUMBER 10447654; REQUEST STATUS OF INVESTIGATION. THERE HAVE OTHER REPORTED INCIDENTS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

11/14/2013

NHTSA CAMPAIGN #14V415000 WAS ISSUES FOR RECALL OF FAULTY VALVE COVER GASKET THAT CAN LEAK AND SHORT OUT ALTERNATOR, CAUSING LOSS OF POWER WHILE DRIVING. OUR VERACRUZ HAS NOW HAD THIS VALVE COVER REPLACED THREE TIMES SINCE THIS RECALL WAS ISSUED, TWICE NOW IN THE LAST YEAR. THIS TIME, 4/2018, THE ALTERNATOR WAS SHORTED OUT AND CAUSED LOSS OF POWER WHILE VEHICLE WAS IS MOTION ON CITY STREET. HYUNDAI HAS REPAIRED FAULTY PARTS AGAIN, HOWEVER, THEY HAVE YET TO HAVE A VALID FIX FOR THE PROBLEM. THE REPAIRS HAVE ONLY BEEN A BANDAID, AS SAME PROBLEM KEEPS OCCURRING. I BELIEVE THERE SHOULD BE AN ADDITIONAL RECALL ISSUED TILL HYUNDAI COMES UP WITH VALID FIX FOR THE DANGEROUS PROBLEM.

4/26/2018

TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. WHILE DRIVING AT APPROXIMATELY 50 MPH, ALL OF THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE ABOVE 30 MPH. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT OIL WAS LEAKING ON THE ALTERNATOR AND IT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING); HOWEVER, THE REMEDY FAILED TO PREVENT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.

10/22/2015

The contact owns a 2011 Hyundai Veracruz. The contact stated that there was an unknown warning light illuminated. The contact stated he noticed that there was oil coming from the alternator. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the alternator to be replaced. The vehicle was repaired. The contact then received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 100,000.

6/3/2021

HIGH AND LOW BEAM HEAD LIGHTS ARE NOT ADJUSTABLE INDIVIDUALLY. CHOICE #1=LOW BEAM AT PROPER ANGLE AND HIGH BEAM AIMED AT THE TOP OF TREES AHEAD. CHOICE #2= HIGH BEAM STRAIGHT AHEAD AND LOW BEAM 20 FEET AHEAD OF VEHICLE. EITHER WAY IS UNSAFE. HYUNDAI KNOWS OF THIS PROBLEM BUT DO NOT WANT TO DO ANYTHING ABOUT EVEN THOUGH THERE IS A REMEDY PUBLISHED IN THE INTERNET.

1/25/2011

HEADLIGHTS FLASH/FLICKER AND/OR TURN OFF FOR A FEW SECONDS WHEN RIGHT TURN INDICATOR IS ACTIVATED WHILE HEADLIGHT SWITCH IS IN THE "ON" POSITION. AT TIMES HEADLIGHTS STAY OUT UNTIL TURN INDICATOR IS DEACTIVATED. VEHICLE DOES NOT HAVE TO BE MOVING. RARELY REPLICATED ON PURPOSE FOR VERIFICATION. *TR

10/6/2014

I PULLED INTO A GAS STATION AT A LOW SPEED; THERE WERE FOUR PUMPS IN LINE. AT THE FIRST ONE A CAR WAS BEING FUELED SO I WANED TO MOVE TO THE SECOND PUMP. WHEN I STARTED TO BRAKE THE CAR KEPT MOVING FORWARD THEN I WAS PRACTICALLY STANDING ON THE BRAKE BUT THE CAR KEPT MOVING CAUSING ME TO HIT THE STATIONARY CAR. ACCORDING TO THE POLICE REPORT HER DAMAGE WAS MINOR; MINE WAS MODERATE. THE OFFICER STATED IN THE REPORT I WAS INATTENTIVE REGARDLESS OF ME TELLING HIM TWICE ABOUT THE BRAKING AND/OR ACCELERATION PROBLEM. HYUNDAI SENT AN "INDEPENDENT" TECH AFTER THE CAR WAS REPAIRED AND THEY SAID IT WAS NOT THEIR PROBLEM. I REQUESTED THAT COMPANY INSPECTION FROM THE FIRST DAY OF THE ACCIDENT; I WAS INFORMED IT WOULD TAKE 4 TO 6 WEEKS. THIS IS A SAFETY ISSUE; MY FOOT WAS FIRMLY ON THE BRAKE THAT MORNING. WORRIED DRIVER............. *TR

2/12/2012

The contact owns a 2011 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

5/10/2024

WHILE OPENING DRIVER'S INTERIOR DOOR HANDLE, HANDLE BROKE MAKING IT IMPOSSIBLE TO OPEN THE VEHICLE FROM THE INSIDE. THE PASSENGER DOOR HANDLE BROKE 3 MONTHS AGO. THE VEHICLES INTERIOR DOOR HANDLES KEEP BREAKING WHICH MAKES AN EMERGENCY EXIT FROM THE VEHICLE EXTREMELY DIFFICULT. *TR

11/19/2012

WHEN OPENING THE DOOR, THE INTERIOR DRIVER'S DOOR HANDLE WAS CATCHING ON THE DOOR PANEL. THIS WENT ON FOR SEVERAL MONTHS UNTIL I PULLED THE MECHANISM TO OPEN THE DOOR AND THE HANDLE BROKE. THE PLASTIC PART PHYSICALLY BROKE. I NOW HAVE TO ROLL DOWN THE WINDOW ELECTRONICALLY AND OPEN THE DOOR FROM THE OUTSIDE. EXITING IN AN EMERGENCY WOULD BE EXTREMELY DIFFICULT. *TR

4/16/2013

TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE DOORS WOULD NOT OPEN. THE CONTACT WAS ABLE TO OPEN THE REAR PASSENGERS SIDE DOOR BUT NOTICED THAT THE SEAL ON THE DOOR WAS FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIANS STATED THAT THE MECHANISM FOR THE CHILD LOCK OF BOTH REAR DOORS WOULD HAVE TO BE REPLACED. THE PART WAS NOT AVAILABLE FOR REPAIR AND THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

12/8/2011

NOTICED THE INTERIOR DOOR HANDLE NOT OPENING THE DOOR WITHOUT PULLING COMPLETELY OUT TO THE END OF IT'S TRAVEL. IT BROKE COMPLETELY AND HAVE TO LOWER THE WINDOW TO OPEN THE DOOR WITH OUTSIDE HANDLE. DEALER AGREED TO REPLACE HANDLE UNDER WARRANTY BUT HAD TO ORDER PARTS. EXITING THE CAR IN AN EMERGENCY COULD BE VERY DIFFICULT! *TR

1/7/2013

I PULLED INTO A GAS STATION AT A LOW SPEED; THERE WERE FOUR PUMPS IN LINE. AT THE FIRST ONE A CAR WAS BEING FUELED SO I WANED TO MOVE TO THE SECOND PUMP. WHEN I STARTED TO BRAKE THE CAR KEPT MOVING FORWARD THEN I WAS PRACTICALLY STANDING ON THE BRAKE BUT THE CAR KEPT MOVING CAUSING ME TO HIT THE STATIONARY CAR. ACCORDING TO THE POLICE REPORT HER DAMAGE WAS MINOR; MINE WAS MODERATE. THE OFFICER STATED IN THE REPORT I WAS INATTENTIVE REGARDLESS OF ME TELLING HIM TWICE ABOUT THE BRAKING AND/OR ACCELERATION PROBLEM. HYUNDAI SENT AN "INDEPENDENT" TECH AFTER THE CAR WAS REPAIRED AND THEY SAID IT WAS NOT THEIR PROBLEM. I REQUESTED THAT COMPANY INSPECTION FROM THE FIRST DAY OF THE ACCIDENT; I WAS INFORMED IT WOULD TAKE 4 TO 6 WEEKS. THIS IS A SAFETY ISSUE; MY FOOT WAS FIRMLY ON THE BRAKE THAT MORNING. WORRIED DRIVER............. *TR

2/12/2012

VEHICLE DRIVEN ON HIGHWAY AT 60 MPH AND ENGINE CHECK SIGN CAME ON, THEN CAR SIGN AS ANTITHEFT SIGN APPEARED THAN TPC SIGN AND NAVIGATION DIRECTION SIGN IN MIRROR ALL KEPT BLINKING ON AND OFF. VEHICLE STARTED TO SLOW DOWN BUT SPEEDOMETER STUCK TO 60 MPH. VEHICLE DROPPED SPEED GRADUALLY AND I WAS AFRAID THAT OTHER VEHICLES COMING BEHIND AT FULL SPEED MAY HIT MY VEHICLE IF THEY ARE NOT AWARE OF MY VEHICLE SLOWING DOWN. I HAD TO PULLED THE VEHICLE IN SHOULDER LANE AND STARTED MY EMERGENCY BLINKERS ON. BLINKERS WERE GOING ON AND OFF AND WARNING BELL WERE ALSO GOING ON AND OFF. DAMAGED THE BATTERY OF MY VEHICLE. CONTACT HYUNDAI CUSTOMER CARE CENTER AND THEY INFORMED ME THAT THE RECALL CAMPAIGN 121 DOES NOT HAVE REMEDY TO THIS RECALL. THIS IS VERY UNSAFE AND CAUSE AN ACCIDENT, CRASH, FIRE OR SERIOUS INJURY OR FATALITY, SINCE IT AFFECTING TO THE SPEED OF THE VEHICLE AND SPEEDOMETER DOSE NOT RESPONDS TO THE CURRENT SPEED OF VEHICLE. DAMAGES THE BATTERY AND BLOW OFF THE HORN OF THE VEHICLE. CASE # [XXX]. DEALER WANTS CONSUMER TO PAY FOR THE DAMAGED BATTERY AND DAMAGED HORN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

10/23/2014

I PURCHASE THIS VEHICLE IN 2011, EVER SINCE THE FIRST MONTH OF OWNERSHIP THE TPMS LIGHT CONTINUOUSLY GOES ON AND OFF. I HAVE HAD THE VEHICLE IN TO THE HYUNDAI SERVICE CENTER NUMEROUS TIMES, ROUGHLY ONCE A MONTH FOR OVER A YEAR, FOR THIS VERY PROBLEM. TODAY, 12/28/12, MY VEHICLE IS BACK IN THE SHOP. I WAS CALLED BY THE SERVICE MANAGER AND TOLD THAT THERE WAS A BULLETIN THEY RECEIVED REGARDING THIS LIGHT FROM HYUNDAI. THEY SAID THAT "ANY RADIO OR MAGNETIC WAVE INTERFERENCE" OR "OTHER ELECTRONIC DEVICES" CAN CAUSE THIS LIGHT TO COME ON. THAT THERE IS NO FIX AND I JUST NEED TO HAVE THE CAR CHECKED WHEN IT COMES ON TO MAKE SURE THERE IS NOTHING REALLY WRONG OR IGNORE THE LIGHT IF I FEEL EVERYTHING IS ALRIGHT. I FIND THIS "FIX" VERY UNSATISFACTORY. I PUT MY CHILDREN IN THIS VEHICLE ON A DAILY BASIS. IF I "IGNORE" THE LIGHT AS TOLD I AM POTENTIALLY PUTTING MYSELF, MY PASSENGERS, AND OTHER DRIVERS ON THE ROAD AT RISK. IF SOMETHING WERE REALLY WRONG WITH MY TIRES I COULD HAVE A MAJOR ACCIDENT. ESPECIALLY SINCE THE LIGHT TENDS TO GO OFF WHILE ON THE INTERSTATE WHICH IS 75 MPH SPEEDS. IT IS NOT FEASIBLE TO EXPECT ME TO TAKE THE CAR INTO THE DEALER AND HAVE IT CHECKED EVERYTIME THIS HAPPENS AS IT MOST DAYS HAPPENS EVERY DAY. THE ONLY OFFER FROM THE SUPERVISOR AT HYUNDAI WAS FOR HIM TO OFFER ME A FREE OIL CHANGE FOR MY TROUBLE. THIS IS A POTENTIAL SAFETY ISSUE THAT I DO NOT CONSIDER MILD ENOUGH TO IGNORE. I DO NOT LIKE PLACING MYSELF OR MY PASSENGERS AT RISK UNNECESSARILY. *TR

12/28/2012

SINCE I PURCHASED THIS VEHICLE BRAND NEW , THE TPMS LIGHT COMES ON INTERMITTENDLY . TOOK THE CAR IN MULTIPLE TIMES AND HYUNDAI SAID THEY CANNOT FIX IT UNLESS THE LIGHT IS ON AT THE TO ME OF REPAIR , LOOKING AROUND THE WEB , JUST ABOUT ANYONE THAT OWNS THIS VEHICLE HAS THE SAME ISSUE , THIS IS A DISTRACTION WHILE DRIVING AND IF MY WIFE IS DRIVING SHE FREAKS OUT , ONE DAY THE WILL BE A PROBLEM FOR REAL AND IT'S JUST A ACCIDENT WAITING TO HAPPEN AND I WILL HOLD HYUNDAI RESPONSIBLE , WHY WAIT FOR THAT , PLEASE LOOK AROUND THE WEB AND YOU WILL SEE THAT MOST VERACRUZ OWNERS HAVE THE SAME ISSUE AND HYUNDAI IS DOING NOTHING ABOUT IT THANK YOU FOR YOUR TIME. *TR

5/9/2013

THIS REPORT IS BEING FILED OUT OF MY CONCERN FOR THE TRANSMISSION'S INTEGRITY AND PERFORMANCE; A PROBLEM THAT DOESN'T SEEM TO EXIST TO DEALERSHIP MAINTENANCE PERSONNEL. WHILE MOST TRANSMISSION COMPLAINTS ARE NO DOUBT SPEED RELATED, THIS PROBLEM OCCURS WHEN THE CAR IS SLOWING OR DOWNSHIFTING. IT CONSISTENTLY "CLUNKS" AS THE CAR READIES FOR STOP. MY CONCERN IS THAT THE CLUNK WILL MANIFEST ITSELF AT HIGHWAY SPEEDS AND FAIL ENTIRELY. AND THAT IS A SERIOUS SAFETY ISSUE FOR ME AND MY FAMILY. *TR

2/13/2014

MY VEHICLE WAS PARKED ON THE HILL OF OUR DRIVEWAY WITH THE EMERGENCY BRAKE ON AS USUAL. THE GEAR SHIFT CLEARLY CAME OUT OF PARK AND INTO REVERSE DUE TO A MALFUNCTION BASED ON THE FOLLOWING EVENTS: WHILE GETTING OUT OF MY VEHICLE LIKE USUAL TO GET MY KIDS OUT AND IN THE HOUSE, MY TRUCK ROLLED BACK WHILE I HAD MY FOUR YEAR OLD IN MY HAND AND MY TWO YEAR OLD STILL IN HIS CAR SEAT. I WAS 26 WEEKS PREGNANT, AND MY SON AND I BOTH GOT HURT IN THE PROCESS. MY HUSBAND IS A MECHANIC AND HE THINKS THAT THE SHIFT LEVER MESH SHOULD BE ABLE TO WITHSTAND STICKY SUBSTANCES FROM BEVERAGES DUE TO ITS CLOSE PROXIMITY TO THE VEHICLE CUP HOLDER. 'THIS IS A DESIGN FLAW DUE TO THE FACT THAT THE SHIFTER MESH WHICH IS DESIGNED TO PROTECT THE OPERATION OF THE SHIFT LEVER FROM OBSTRUCTION BECAME BUNCHED UP AND IMPEDED THE OPERATION OF THE SHIFT LEVER. WHEN THE SHIFT LEVER MESH BECAME STICKY AND BEGAN TO BUNCH UP AND STICK TO ITSELF CAUSING THE SHIFT LEVER TO NOT FULLY ENGAGE INTO THE INTENDED GEAR. THEREFORE IF THE SHIFT LEVER WAS NOT FULLY ENGAGED THE TRANSMISSION WAS NOT FULLY ENGAGED IN GEAR THUS CREATING A SAFETY HAZARD OF POTENTIAL ROLLBACK' [XXX], 2015. THE VEHICLE ALREADY HAD ISSUES WITH THE SHIFT LEVER ASSEMBLY NOT FULLY ENGAGING THUS PREVENTING ME FROM FULLY PUTTING THE TRUCK IN PARK SO THAT I CAN TURN THE IGNITION SWITCH OFF COMPLETELY. THIS ISSUE WAS EXPERIENCED NUMEROUS TIMES BY MYSELF, MY HUSBAND, MY MOTHER, MY BROTHER, THE TOW TRUCK DRIVER, AND THE HYUNDAI SERVICE MAN. THIS ACCIDENT COULD HAVE CAUSED US OUR LIVES. I AM TELLING THE GOD HONEST TRUTH AND I HOPE THAT WE WILL BE GRANTED JUSTICE IN THIS MATTER. THANKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

11/25/2015

THIS VEHICLE SUFFERS FROM DESIGN/MANUFACTURE DEFECT. THE VALVE COVER GASKET IS DEFECTIVE. IT LEAKS OIL WHICH FOULS THE ALTERNATOR RESULTING IN CATASTROPHIC LOSS OF ELECTRICAL SYSTEMS INCLUDING TRANSMISSION FUNCTION AND STEERING CONTROL. ALL THIS OCCURRED DURING ORDINARY DRIVING RESULTING IN NEAR COLLISION AND TOTAL LOSS OF POWER REQUIRING EMERGENCY TOWING SERVICES. MY SERVICE EMPLOYEE WAS WELL AWARE OF THIS MALFUNCTION PREVIOUSLY REPORTED BY OTHER OWNERS. HE KNEW EXACTLY WHAT THE PROBLEM WAS AS SOON AS I DESCRIBED THESE EVENTS. I NOW HAVE FAR LESS CONFIDENCE IN THE RELIABILITY OF THIS VEHICLE! *TR

6/14/2013

FOLLOWING EMAIL SENT TO HYUNDAI DEAR SIR: I HAVE A 2011 VERCRUZ WITH 27499 MILES THAT I HAVE LOVED UNTIL JANUARY 19, 2014. WHILE TRAVELING AT 50MPH, THE CAR SUFFERED CATASTROPHIC LOSS OF ALL ELECTRICAL POWER: NO POWER STRAINING, NO POWER BRAKES, NO ENGINE POWER. IT COULD NOT BE RESTARTED. BY RESEARCHING THE NET, I HAVE LEARNED THAT THIS PROBLEM HAS BEEN DESCRIBED MANY TIMES BEFORE. AN OIL GASKET LEAKS THAT DRIPS OIL ON THE ALTERNATOR PRODUCING LOSS OF ALL ELECTRICAL POWER AND A DEAD ENGINE. MY DEALER, L------N HYUNDAI, DID THE REPAIR WORK, ONLY CHARGING ME FOR THE DEPLETED BATTERY. NOR WERE TOW CHARGES REIMBURSED. THEY CONCLUDED THAT OIL HAD LEAKED FROM THE GASKET, DESTROYING THE ALTERNATOR. I REGARD THIS HAS A SERIOUS SAFETY ISSUE. IF THE PROBLEM RECURS FOR ME, OR FOR OTHERS; SERIOUS INJURY OR LOSS OF LIFE COULD RESULT. I REQUEST THAT YOU ISSUE A NATIONAL RECALL AND PERMANENT FIX FOR THIS PROBLEM. I WILL BE CONTACTING THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. *TR ------ ---------

1/22/2014

ALREADY FILED ODI NUMBER 10447654; REQUEST STATUS OF INVESTIGATION. THERE HAVE OTHER REPORTED INCIDENTS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

11/14/2013

My system has not failed at this point. However, I am very concerned about the potential ABS brake potential fire hazard. I have always kept my vehicle in the garage. Now I have to expose it to weather conditions. I am parking outside away from structures as instructed in the recall. I constantly transport 2 grandchildren in car seats in my Hyundai Vera Cruz. It is very frightening to think my vehicle could possibly catch on fire while driving as well as ignite in my driveway. I just received my recall notice a few weeks ago even though the automakers were aware of it for months. I would like to file a complaint as well as push for an immediate remedy. The issue could potentially be life threatening! Thank you! [XXX] and [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

11/27/2023

THIS VEHICLE SUFFERS FROM DESIGN/MANUFACTURE DEFECT. THE VALVE COVER GASKET IS DEFECTIVE. IT LEAKS OIL WHICH FOULS THE ALTERNATOR RESULTING IN CATASTROPHIC LOSS OF ELECTRICAL SYSTEMS INCLUDING TRANSMISSION FUNCTION AND STEERING CONTROL. ALL THIS OCCURRED DURING ORDINARY DRIVING RESULTING IN NEAR COLLISION AND TOTAL LOSS OF POWER REQUIRING EMERGENCY TOWING SERVICES. MY SERVICE EMPLOYEE WAS WELL AWARE OF THIS MALFUNCTION PREVIOUSLY REPORTED BY OTHER OWNERS. HE KNEW EXACTLY WHAT THE PROBLEM WAS AS SOON AS I DESCRIBED THESE EVENTS. I NOW HAVE FAR LESS CONFIDENCE IN THE RELIABILITY OF THIS VEHICLE! *TR

6/14/2013

TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. ONCE THE VEHICLE WAS STARTED, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND THE IDLER PULLEY AND BELT WERE REPLACED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V415000 (ENGINE AND ENGINE COOLING: ENGINE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

9/8/2014

THE TPMS LIGHT CONTINUES TO GO ON AND OFF. SO DOES THE TIRE PRESSURE LIGHT. THE TIRES ARE PROPERLY FILLED. I SEE THAT I AM NOT ALONE. *TR

10/2/2014

THE TPMS LIGHT CONTINUES TO GO ON AND OFF. SO DOES THE TIRE PRESSURE LIGHT. THE TIRES ARE PROPERLY FILLED. I SEE THAT I AM NOT ALONE. *TR

10/2/2014

WHILE DRIVING TO WORK AT 55 MPH MY 2011 HYUNDAI VERACRUZ MADE A CLUNK SOUND FROM THE ENGINE AREA AND STARTING DROPPING SPEED TO AROUND 20MPH THE CHECK ENGINE LIGHT ILLUMINATED AS WELL. WHEN I PRESSED THE ACCELERATION IT WOULD NOT ACCELERATE BUT THE CAR STILL STAYED STEADY AT 20 MPH. I PULLED OVER TO GET OUT OF TRAFFIC AND TURNED THE CAR OFF. I STARTED IT BACK AND PULLED OUT AND IT SEEMED TO CORRECT ITSELF? AFTER ANOTHER 4-5 MILES AT SAME SPEED IT DID THE SAME THING ONCE AGAIN BIT THIS TIME I WAS IN HEAVY TRAFFIC ON A VERY BUSY HWY. I LIMPED TO THE NEXT EXIT AND TURNED THE CAR OFF. I HAD MY CAR TOWED TO DEALERSHIP ($225) WHERE THEY WAS UNABLE TO REPRODUCE THE PROBLEM?? THEY SAID THAT THEY COULD NOT FIND ANY CODES? TOOK CAR BACK HOME AND SURE ENOUGH, THE SAME THING HAPPENED. TOOK BACK TO HYUNDAI IN HICKORY, NC AND ONCE AGAIN THEY COULD NOT FIND THE CAUSE AND TRIED TO SAY IT COULD POSSIBLY BE BAD GAS? THEY DID OFFER TO KEEP THE CAR OVERNIGHT SO THEY COULD DRIVE IT. THEY CALLED THE NEXT DAY AND SAID THAT IT DID THE SAME THING WITH THEM ON A TEST RUN AND RECOMMENDED THAT I ALLOW THEM TO SERVICE THE THROTTLE BODY. I AGREED, CAR WAS READY THE NEXT DAY, DROVE HOME AND.....YES ONCE AGAIN THE SAME EXACT THING. I HAVE PAID OVER $700 COUNTING THE TOW AND STILL THE SAME ISSUES. TOOK IT BACK TO DEALERSHIP AND THEY SAID THEY NEEDED TO REPLACE THE THROTTLE BODY????? NOW I AM USUALLY A VERY EASY GOING PERSON BUT THEY JUST TOO $484 FROM ME FOR A REPAIR THAT DID NOTHING. THEY DID OFFER TO TAKE $100 OFF THE LABOR SO BOTTOM LINE IS I HAD NO CHOICE. CAR WAS READY TWO DAYS LATER SINCE THEY HAD TO WAIT FOR THE PART. DROVE HOME AND ALL IS FINE $862.91 TO REPAIR THE THROTTLE BODY. TWO DAYS LATER, SAME ISSUE. *JS

2/6/2015

WHILE I STARTED TO CROSS A BUSY HWY MY VERACRUZ DID NOT RESPOND AND WOULD NOT GO FASTER THAN 20 MPH. ALL MY DASHBORD LIGHTS CAME ON AND OFF SEVERAL TIMES THEN THE CAR WOULD NOT GO MORE THAN 5 MPH. I WAS ABLE TO MAKE IT TO THE HYUNDAI DEALERSHIP WHERE THE CAR WOULD NOT GO ON PARK EVEN AFTER TRYING THE OVERIDE SWITHCH. EVENTUALLY THE CAR STARTED SHAKING AND IT SHUT OFF. ONCE THEY WERE ABLE TO DIAGNOSE THE PROBLEM THEY HAD TO REPLACE THE ALTERNATOR AND A NEW BATTERY (BATTERY WAS A YEAR OLD BUT HAD TO BE REPLACED DUE TO THE ALTERNATOR MALFUCTION KILLED THE BATTERY). ALL THIS COST ABOUT600.00. THE MECHANIC SAID THE NOTICE ABOUT THE ALTERNATOR NOT WORKING CORRECTLY IS THE BATTERY LIGHT SHOULD'VE COME ON WICH THAT NEVER HAPPEND. IT'S A SAFETY HAZARD FOR THE ALTERNATOR JUST TO GO OFF LIKE THAT IN A BUSY HWY IT ALMOST CAUSED AN ACCIDENT. IALSO ASKED IF IT HAD ANYTHING TO DO WITH THE RECALL ABOUT OIL LEAKING IN TO ALTERNATOR AND THEY SAID NO. I GET MY CAR BACK AND NOW IT SOUNDS LIKE THERE'S A FAULTY CONTACT IN THE SIGNAL LIGHT STLAK WICH SOUNDS VERY SCARY ABOUT TO EXPLODE/CAUSE AN ELECTRICAL FIRE.

5/3/2017

TL* THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. WHILE THE CONTACT WAS SEATED IN THE FRONT PASSENGER SEAT, THE PASSENGER DOOR FLEW OPEN WHEN THE DRIVER MADE A LEFT TURN. THE FAILURE ALMOST CAUSED THE CONTACT TO FALL OUT OF THE VEHICLE. THE CONTACT STATED THAT THE DOOR WOULD NOT REMAIN CLOSED ON ITS OWN AND HE HAD TO HOLD THE DOOR CLOSED. THE VEHICLE WAS TAKEN TO NAPLETON'S WEST PALM BEACH HYUNDAI (2301 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) AND THE DOOR WAS REPAIRED; HOWEVER, THE FAILURE RECURRED FOUR TIMES TO ALL THE DOORS EXCEPT THE REAR DRIVER'S SIDE DOOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 65,000. *TT*JB

10/26/2018

NEITHER FRONT OR SIDE AIRBAGS DEPLOYED AT A 45 MPH FRONTAL AND SIDE COLLISION.

12/13/2018

THE CONTACT OWNS A 2011 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE STEERING WHEEL CEASED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING FAILURE WAS DUE TO OIL LEAKING FROM THE VALVE COVER GASKET ONTO THE POWER STEERING BELT. THE CONTACT STATED THAT IT WAS THE THIRD TIME THAT THE FAILURE HAD OCCURRED. THE FIRST TIME THE FAILURE OCCURRED, THE VEHICLE WAS TOWED ANOTHER DEALER – POTAMKIN HYUNDAI, WHERE THE ALTERNATOR AND VALVE COVER GASKET WERE REPLACED. THE SECOND TIME THE VEHICLE WAS TAKEN TO Delray Acura AND BOTH VALVE COVER GASKETS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AND INFORMED THE CONTACT THAT THE REMEDY MAY OR MAY NOT BE AVAILABLE BY JUNE, 2021. THE FAILURE MILEAGE WAS 85,807. PARTS DISTRIBUTION DISCONNECT. THE CONSUMER STATED MULTIPLE POWER FAILURES DUE TO INABILITY TO REMEDY THE SAME PROBLEM OUTLINED IN HYUNDAI'S RECALL.

5/19/2021