2011 GMC Terrain Owner Complaints

MY TRUCK EXPERIENCED IT'S FIRST PROBLEM IN AUGUST OF 2011. I HAD ONLY HAD MY TRUCK FOR SIX MONTHS. THE TRUCK WAS ENTERING ONTO THE EXPRESSWAY AND AS I WAS PRESSING THE GAS THE TRUCK BEGIN TO STALL. THE REDUCED ENGINE LIGHT CAME ON AND THE TRUCK DECELERATES AND CUT OFF. WE WERE BLESSED THAT WE WERE ABLE TO GET TO RIGHT SHOULDER OF THE ROAD. WE WAITED ABOUT TEN MINUTES, THE TRUCK FINALLY STARTED AND THE ENGINE LIGHT REMAINED ON. I CONTACTED THE DEALER AND TOOK THE TRUCK IN AS SOON AS I COULD GET AN APPOINTMENT. WAS TOLD THE TRUCK WAS FIXED AND SINCE I HAVE BEEN IN FIVE TIMES FOR THE SAME PROBLEM. THE FACT THAT THE TRUCK DECELERATES WHILE DRIVING ON THE EXPRESSWAY IS ENOUGH THAT I DON'T WANT TO DRIVE THE TRUCK. I HAVE BEEN USING OTHER PEOPLES CARS AND TRUCKS BECAUSE I DON'T WANT TO PUT MINE ON THE EXPRESSWAY OUT OF OWN. IT IS A DEATH TRAP WAITING TO HAPPEN AND ANYONE DRIVING A TERRAIN SHOULD BE MADE AWARE OF THE PROBLEM. THE SERVICE DEPARTMENT DID EVERYTHING POSSIBLE AND HAD TO CONTACT MANUFACTURER ABOUT THE PROBLEM AND THEY COULD NOT NARROW DOWN THE PROBLEM. THEY HAVE REPLACED SO MANY PARTS AT THIS POINT I HAVE LOST TRACK OF THINGS THAT HAVE BEEN REPLACED. THIS TRUCK IS NOT SAFE AND THE PROBLEM IS NOT BEEN RESOLVED. THE CAR STILL IDLES AND SHAKES AND NO ONE PLANS TO FIND OUT WHY AS LONG AS THE ENGINE LIGHT IS NOT ON. NO ONE WANTS TO TAKE RESPONSIBILITY FOR THIS ISSUE AND IT IS REALLY DISAPPOINTING THAT THE MANUFACTURER WOULD RATHER NOT DEAL WITH THIS PROBLEM AND WAIT FOR A FATALITY TO OCCUR BEFORE LOOKING INTO. YOU WOULD THINK THEY WOULD LEARN FROM TOYOTA AND TAKE CUSTOMERS LIVES SERIOUSLY. WOULD THEY PUT THERE FAMILIES IN THIS TRUCK ? I JUST WANT THEM TO TAKE THE TRUCK BACK BECAUSE I DON'T WANT TO USE MY LIFE AS AN EXAMPLE FOR A DEFECTIVE TRUCK. *TR

9/27/2012

I WAS IN THE DRIVE THRU LINE WITH THE ENGINE RUNNING. WHEN IT WAS TIME TO MOVE FORWARD, I PUT THE TRUCK IN DRIVE AND AS SOON AS MY FOOT HIT THE GAS PEDAL IT STALLED. I STARTED THE ENGINE BACK UP AND TRIED TO DRIVE FORWARD AND THE ENGINE STALLED AGAIN. THIS HAS OCCURRED ABOUT 10 TIMES SINCE I HAVE OWNED THE VEHICLE (IN COLD AND MILD WEATHER). I TOOK IT BACK TO THE DEALERSHIP AND THEY COULD NOT FIND ANYTHING WRONG. *TR

10/4/2012

3 PROBLEMS WITH MY 2011 GMC TERRAIN AWD, 2.4 LITER 1. POOR GAS MILEAGE - AVERAGING 18.8 MILES FOR A VEHICLE RATED 20 CITY, 29 HWY. I DRIVE 42 MILES DAILY, 4 CITY, 38 HWY. DEALER CHECKED, NO CODES AND STATES "OPERATING AS PER DEIGNED INTENT" 2. JERKY TRANSMISSION SHIFTS AND SEVERE HESITATION ON STARTUP AND SLOW SPEEDS IN ECO MODE. DEALER CHECKED, NO CODES AND STATES "OPERATING AS PER DEIGNED INTENT" 3. ENGINE "KNOCK" ON STARTUP THAT LAST FROM 3 TO 10 SECONDS, NORMALLY ON "COLD" STARTUP. DEALER CHECKED AND COULD NOT DUPLICATE COMPLAINT, CHECKED CAM PHASER SCREENS PER SERVICE BULLETIN AND STATES NO DEBRIS IS PRESENT. DEALER STATES NO CODES ARE PRESENT AND NOTHING THEY CAN DO. OIL AND OIL FILTER WERE CHANGED AT MY REQUEST. ENGINE KNOCK AND POOR GAS MILEAGE STILL EXIST, TRANSMISSION ISSUE SEEMS TO HAVE CHANGED TO NORMAL AND SLIGHTLY HARD SHIFTING NOW AFTER DEALER VISIT. *TR

7/3/2011

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE WOULD JERK VIOLENTLY AND SPUTTER WHEN ACCELERATING. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOUR TIMES AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND IT WAS PERFORMING AS DESIGNED. THE CONTACT WAS CONCERNED BECAUSE THE VEHICLE HAD ALSO STALLED ON A FEW OCCASIONS WITHOUT WARNING. IN ADDITION, THE VEHICLE WOULD JERK WHEN DRIVING 16-18 MPH. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 9,000.

10/19/2011

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE REAR OF HER VEHICLE, AND THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THE DRIVER SUFFERED MINOR BRUISING. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM WHO PERFORMED AN INVESTIGATION AND THE INVESTIGATORS CONCLUDED THAT THERE WAS NO PROBLEM WITH THE AIR BAGS. THE VIN WAS NOT AVAILABLE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 1,100.

5/19/2011

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, THE VEHICLE CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SUSTAINED INJURIES TO THE NOSE AND LIP. THE FAILURE AND CURRENT MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.

2/6/2013

MY 2011 GMC TERRAIN HAS A 2.4L 4 CYLINDER FRONT WHEEL DRIVE. IT IS RATED AT 32 MPG HIGHWAY. SINCE DAY 1 I HAVE NOT EVEN GOTTEN CLOSE TO THIS. I DRIVE 100 MILES A DAY AND MAYBE 5 MILES OF IT IS CONSIDERED CITY DRIVING. I AM GETTING 20 TO 22 MPG. I CONTACTED GMC AND THEY HAD ME TAKE IT IN TO BE CHECKED OUT. THE DEALERSHIP HOOKED IT UP TO THERE COMPUTER AND SAID THAT EVERYTHING IS THE WAY IT SHOULD BE. THEY THEN TOLD GMC THAT IT IS WINTER NOW AND FUEL MILEAGE WILL DROP DUE TO COLD WEATHER. I AGREE WITH THAT BUT NOT 10 MILES TO THE GALLON. MAYBE 2 OR 3 AT THE MOST. I CANT GET THEM TO DO ANYTHING ABOUT IT, I AM TIRED OF HAVING TO PAY OUT EXTRA MONEY FOR GAS WHEN THIS VEHICLE IS NOT PERFORMING TO ITS EXPECTATIONS. *TR

1/19/2011

3 PROBLEMS WITH MY 2011 GMC TERRAIN AWD, 2.4 LITER 1. POOR GAS MILEAGE - AVERAGING 18.8 MILES FOR A VEHICLE RATED 20 CITY, 29 HWY. I DRIVE 42 MILES DAILY, 4 CITY, 38 HWY. DEALER CHECKED, NO CODES AND STATES "OPERATING AS PER DEIGNED INTENT" 2. JERKY TRANSMISSION SHIFTS AND SEVERE HESITATION ON STARTUP AND SLOW SPEEDS IN ECO MODE. DEALER CHECKED, NO CODES AND STATES "OPERATING AS PER DEIGNED INTENT" 3. ENGINE "KNOCK" ON STARTUP THAT LAST FROM 3 TO 10 SECONDS, NORMALLY ON "COLD" STARTUP. DEALER CHECKED AND COULD NOT DUPLICATE COMPLAINT, CHECKED CAM PHASER SCREENS PER SERVICE BULLETIN AND STATES NO DEBRIS IS PRESENT. DEALER STATES NO CODES ARE PRESENT AND NOTHING THEY CAN DO. OIL AND OIL FILTER WERE CHANGED AT MY REQUEST. ENGINE KNOCK AND POOR GAS MILEAGE STILL EXIST, TRANSMISSION ISSUE SEEMS TO HAVE CHANGED TO NORMAL AND SLIGHTLY HARD SHIFTING NOW AFTER DEALER VISIT. *TR

7/3/2011

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT TURNED THE IGNITION TO START THE VEHICLE AND HEARD A LOUD BANG COMING FROM THE ENGINE COMPARTMENT. THE CONTACT STATED THERE WAS ALSO A VIBRATION FELT FROM INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER YET THE TECHNICIAN STATED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,500. UPDATED 5/24/11 *CN THE CONSUMER STATED THE VEHICLE HAS BEEN REPARIED. 06/06/11

4/18/2011

I OWN A GMC 2011 TERRAIN. IT HAS 3600 MILES ON IT. EVER SINCE I BOUGHT IT THERE IS A HESITATION AND IT DOESN'T SEEM TO KNOW WHEN TO SHIFT GEARS!.IT ALSO JERKS ALL OVER THE PLACE I BROUGHT IT TO THE DEALER BECAUSE ONE DAY IT ALMOST COMPLETELY STALLED ON ME. THE DEALER SAID THAT THERE WERE NO CODES THAT CAME UP ON IT AND EVERYTHING IS FINE. THE KICKER IS THAT THE SERVICEMAN WHO TOOK CARE OF ME TOOK IT HOME AND SAID THAT IT IS DOING WHAT I SAID AND THAT THEY CAN'T DO ANYTHING ABOUT IT UNTIL IT SHOWS A CODE ON THE COMPUTER. I CALLED GM AND THEY TOLD ME THE SAME THING. MEANWHILE I GET IN MY CAR TODAY,START IT UP AND IT MAKES THIS HORRIBLE LIKE GRINDING NOISE FOR LIKE 3 SECONDS AND THEN WENT AWAY. VERY IRRITATED WITH THE WHOLE SITUATION. IF I COULD RETURN THIS CAR I WOULD . I CANT STAND IT . I PAY GOOD MONEY ON A MONTHLY BASIS AND THIS IS WHAT I GET. SO UNTIL GGGGGGGMC GETS WITH THE PROGRAM AND ADMITS THAT THERE IS A MAJOR ISSUE WITH THIS VEHICLES ENGINE I THINK WERE ALL IN FOR ALOT OF HEADACHES. AND FROM WHAT I'VE READ THERE'S A FEW PEOPLE WHO ARE HAVING THE SAME PROBLEM.OH WAIT DON'T LET ME FORGET THE LOVELY VIBRATION MY CAR MAKES BETWEEN 2 AND 3000 RPMS! GOOD TIMES! *TR

6/16/2011

THE ENGINE OR FUEL SYSTEM SHOW A SEVERE MALFUNCTION. WHEN AT A STOP LIGHT, THE RPM'S DROP SO MUCH THAT IT SHUTS DOWN SOMETIMES, SOME OTHERS, IT BARELY STAYS ON. I CALLED THE DEALERSHIP AND TOLD ME THAT IT WAS NOT A WARRANTY COVERED REPAIR AND THAT I HAD TO PAY FOR THE DIAGNOSTIC PLUS WHATEVER WAS WRONG TO REPAIR (PARTS AND/OR LABOR). ALL OF THE SUDDEN, NOW THE "STABILITY TRAC" CHECK LIGHT GOES ON AN OFF WITHOUT APPARENT CAUSE. I FEEL LIKE I'M DRIVING A VEHICLE FROM THE 1950'S. IT'S A GREAT LOOKING COMFORTABLE SUV, BUT VERY DISAPPOINTED WITH PERFORMANCE AND FUEL CONSUMPTION. *TR

4/13/2012

THE SAME ISSUE HAPPENED 3 TIMES. NOVEMBER 2013, 28 JANUARY 2014, 16 FEBRUARY 2014. EACH TIME THE VEHICLE WAS IN AND IDLING SITUATION RED LIGHT, IN A FAST FOOD DRIVE THRU, HEAVY TRAFFIC, OR IF I FORGOT SOMETHING, LEFT THE CAR RUNNING, AND WENT INTO THE HOUSE TO GET WHAT I WAS LOOKING FOR, ESPECIALLY IF IT TOOK ME 4-5 MINUTES TO FIND WHAT I WAS LOOKING FOR AND RETURN TO THE CAR. ADDITIONALLY, I'VE EXPERIENCED THIS MOVING AT SPEEDS OF 8MPH OR LESS IN THICK TRAFFIC. (1) CAR WOULD FOR NO REASON START ROUGH IDLING. (2) THE YELLOW CHECK ENGINE LIGHT WOULD COME ON. (3) THE ENGINE REDUCED POWER MESSAGE WOULD APPEAR. (4) THE STABILITRAK WARNING MESSAGE LIGHT WOULD THEN APPEAR. (5) THEN I PRESSED THE ACCELERATOR TO CROSS AN INTERSECTION AND MOVE OUT OF THE WAY OF TRAFFIC, AND THE VEHICLE MOVES AT A SNAIL'S PACE (5-10 MPH). (6) I LET IT SIT FOR 10-30 MINUTES (OR OVERNIGHT IF I WAS FORTUNATE ENOUGH TO BE AT HOME), RESTART IT, AND IT RUNS LIKE IT NORMALLY DOES AS IF NOTHING EVER HAPPENED. (7) THE "YELLOW CHECK ENGINE LIGHT" SIMPLY DISAPPEARS AFTER A FEW HOURS. (8) SOMETIMES THERE'S A FAINT BURNING SMELL LIKE A PLASTIC GARBAGE BAG ON FIRE, BURNING RUBBER, OR OVERHEATED ELECTRONICS. I'M TAKING IT TO MY LOCAL GMC DEALERSHIP TODAY BEFORE I END UP STRANDED SOMEWHERE OR WORSE BE THE CAUSE OF A MAJOR SERIOUS ACCIDENT! IT'S LIKE IT HAS A MALICIOUS CODE IN THE ENGINE'S COMPUTER SYSTEM, AND IT SELECTS THE TIME AND PLACE WHEN IDLING TO INJECT ITSELF! IT MAY GO SEVERAL WEEKS OR EVEN MONTHS BEFORE IT HAPPENS, BUT YOU CAN BE CONFIDENT IT'S GOING TO HAPPEN! OTHER THAN THIS ANNOYING SAFETY ISSUE, THE TERRAIN IN MY OPINION IS A PRETTY GOOD VEHICLE FOR ITS CLASS. MAKES ME WISH I HAD CHOSEN THE 6 CYLINDER INSTEAD OF THE 4 CYLINDER. I DON'T THINK THE 6 CYLINDER IS HAVING THIS ISSUE. GM/GMC SHOULD ADDRESS THIS, AND MAKE THIS RIGHT ASAP! *TR

2/18/2014

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 40 MPH THE VEHICLE STALLED. THE CONTACT HAD TO DRIVE THE VEHICLE TO A SAFE PLACE, TURN IT OFF AND RESTART IT. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER STATED IF THE VEHICLE STALLED AGAIN SHE SHOULD BRING THE VEHICLE BACK. THE CONTACT STATED THE VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 4,100. UPDATED 09/14/11*LJ UPDATED 2/23/12 *CN

8/15/2011

THE 4 PHONE SYSTEM DEVELOPED STATIC EITHER BLUETOOTH CONNECTION OR USING THE ONSTAR PHONE SYSTEM. OVER SEVERAL MONTHS I CHANGED PHONES AT LEAST 4 TIMES. THE STATIC GETS PROGESSIVELY WORSE AS SPEED OF THE VEHICLE INCREASE. AT 70 MILES PER HOUR WHEN A CALL IS MADE FROM THE VEHICLE THE PERSON ON THE OTHER END CAN BARELY MAKE OUT WHA THE PERSON IN THE VEHICLE IS SAYING. THE VEHICLE HAS BEEN IN TWO SEPARATE DEALERSHIPS. VCIM AND MICROPHONE HAVE BEEN REPLACED TWICE. GM CUSTOMER SERVICE TELLS ME THAT IT IS A TECHNOLOGY ISSUE AND THEY ARE NOT RESPONSIBLE FOR IT. GM DID WORK ON IT RIGHT UP TO THE 36,000MILE BUMPER TO BUMPER. IT WAS THEN THEIR "FIELD ENGINEER" DECLARED THE SYSTEM OPERATED FINE AND THERE WAS NO PROBLEM. SINCE THEN GM REFUSES TO WORK ON IT. THEIR "ENGINEER" MADE 1 PHONE CALL FROM THE CAR FOR LESS THAN 4 MINUTES BUT PUT 86 MILES ON IT AND LEFT IT OUT OF GAS. SITTING STILL THE SYSTEM IS STATIC FREE. MOVING IT IS ALMOST USELESS. THIS IS THE SAFETY ASPECT THAT BOTHERS ME IS WE PURCHASED VEHICLE ($31,000.00) FOR BLUETOOTH HANDSFREE AND ONSTAR BOTH OF WHICH ARE NEARLY USELESS AT SPEED AND GM REFUSES TO DO ANYTHING ABOUT IT. THIS HAS BEEN ONGOING FOR 1.5 YEARS. I HAVE SPENT COUNTELSS HUNDREDS OF DOLLARS ON DIFFERENT PHONES AND MY TIME TRYING TO GET THIS ISSUE FIXED. GM CUSTOMER SERVICE IS USELESS AT ANY SPEED. IF THEY ADVERTISE "HANDSFREE AND BLUETOOTH" IT SHOULD WORK. SAFETY WISE THIS IS AN ISSUE BECAUSE MY WIFE HAS TO RESORT TO HOLDING HER PHONE WHILE DRIVING IF SHE WANTS TO BE HEARD. I AM AFRAID THERE IS A MORE SERIOUS ISSUE THAT WILL DISABLE THE ONSTAR IN AN EMERGENCY. THE PUBLIC HAS BEEN SOLD "TECHNOLOGY" BY ALL OF THE AUTOMAKERS. THEY TOUT IT ON TV BUT WHEN IT COMES TO IT THEY WON'T FIX IT WHEN IT BREAKS. *TR

7/19/2012

I BOUGHT A 2011 BLACK SLT TERRAIN 4/11/11 AND HAS HAD PROBLEMS WITH THE NOISE IT MAKES ALONG WITH THE AMOUNT OF GAS IT TAKES AND USES WHICH DOES NOT ADD UP TO WHAT THEY ARE STATING WHEN PROMOTING THIS VEHICLE. IT ALSO IS VERY FRAGILE. YOU CAN NOT LEAN, FALL, OR CLOSE THE DOORS TO HARD OR IT WILL CAVE IN OR DENT. I REALLY EXPECTED THIS VEHICLE TO BE EXCELLENT IN AND OUT ONLY TO NOW WANT TO TRADE IT IN FOR A BUICK LACROSSE OR LACERN. MY TERRAIN HAS 5,100 MILES ON IT. I BELIEVED I WAS PURCHASING A TOP OF THE LINE VEHICLE WITH ALL THE BELLS AND WHISTLES AND ENDED UP PAYING FOR A LEMON WITH NO SEEDS INSIDE. *TT

8/5/2011

NOTICED "CHECK ENGINE" LIGHT CAME ON WHEN I TURNED ON THE ENGINE. SINCE, I JUST BOUGHT THE CAR THE DAY BEFORE, I THOUGHT MAY BE IT NEED AN OIL CHANGE. SO, I DROVE IT BUT IT STALLED WHEN I GET TO THE STOP SIGN IN THE PARKING LOT. I TURNED THE ENGINE BACK ON, DROVE ABOUT 15 MILES AND WHEN I GOT TO THE TRAFFIC LIGHT, I SLOWED DOWN TO MAKE A RIGHT (LIGHT WAS GREEN), THE CAR STALLED AND LOCKED THE STEERING WHEEL! I AM THANKFUL THERE WAS NO CAR BEHIND ME. I JUST DO NOT FEEL SAFE DRIVING THAT CAR.

6/28/2015

A RUBBING SOUND AND VIBRATION AS YOU TURN THE STEERING WHEEL.

8/17/2011

THERE IS A RUBBING/VIBRATION SOUND/FEEL WHEN THE STEERING WHEEL IS TURNED EITHER LEFT OR RIGHT MOST OF THE TIME. THE SOUND/FEEL IS MORE PRONOUNCED AT TIMES THAN OTHER TIMES AND THERE WHEN MOVING OR PARKED. MY DEALER HAS ATTEMPTED TO FIX THE PROBLEM WITHOUT SUCCESS. GM SAYS (VERBAL ONLY) THEY KNOW OF NO FIX BUT THEIR ENGINEERS ARE WORKING TO FIND A FIX. THIS (NO FIX BUT WORKING ON IT) HAS BEEN GOING ON NOW FOR NEARLY 30 DAYS. SINCE THE ISSUE IS RELATED TO THE STEERING I AM CONCERNED THAT MY ABILITY TO CONTROL THE CAR MAY BE LOST AT SOME POINT. MY LAST COMMUNICATION WITH GM WAS AUG 31, 2011. THIS HAS BEEN REPORTED TO THE BBB IAW GM PROCEDURES.

9/1/2011

MY TRUCK EXPERIENCED IT'S FIRST PROBLEM IN AUGUST OF 2011. I HAD ONLY HAD MY TRUCK FOR SIX MONTHS. THE TRUCK WAS ENTERING ONTO THE EXPRESSWAY AND AS I WAS PRESSING THE GAS THE TRUCK BEGIN TO STALL. THE REDUCED ENGINE LIGHT CAME ON AND THE TRUCK DECELERATES AND CUT OFF. WE WERE BLESSED THAT WE WERE ABLE TO GET TO RIGHT SHOULDER OF THE ROAD. WE WAITED ABOUT TEN MINUTES, THE TRUCK FINALLY STARTED AND THE ENGINE LIGHT REMAINED ON. I CONTACTED THE DEALER AND TOOK THE TRUCK IN AS SOON AS I COULD GET AN APPOINTMENT. WAS TOLD THE TRUCK WAS FIXED AND SINCE I HAVE BEEN IN FIVE TIMES FOR THE SAME PROBLEM. THE FACT THAT THE TRUCK DECELERATES WHILE DRIVING ON THE EXPRESSWAY IS ENOUGH THAT I DON'T WANT TO DRIVE THE TRUCK. I HAVE BEEN USING OTHER PEOPLES CARS AND TRUCKS BECAUSE I DON'T WANT TO PUT MINE ON THE EXPRESSWAY OUT OF OWN. IT IS A DEATH TRAP WAITING TO HAPPEN AND ANYONE DRIVING A TERRAIN SHOULD BE MADE AWARE OF THE PROBLEM. THE SERVICE DEPARTMENT DID EVERYTHING POSSIBLE AND HAD TO CONTACT MANUFACTURER ABOUT THE PROBLEM AND THEY COULD NOT NARROW DOWN THE PROBLEM. THEY HAVE REPLACED SO MANY PARTS AT THIS POINT I HAVE LOST TRACK OF THINGS THAT HAVE BEEN REPLACED. THIS TRUCK IS NOT SAFE AND THE PROBLEM IS NOT BEEN RESOLVED. THE CAR STILL IDLES AND SHAKES AND NO ONE PLANS TO FIND OUT WHY AS LONG AS THE ENGINE LIGHT IS NOT ON. NO ONE WANTS TO TAKE RESPONSIBILITY FOR THIS ISSUE AND IT IS REALLY DISAPPOINTING THAT THE MANUFACTURER WOULD RATHER NOT DEAL WITH THIS PROBLEM AND WAIT FOR A FATALITY TO OCCUR BEFORE LOOKING INTO. YOU WOULD THINK THEY WOULD LEARN FROM TOYOTA AND TAKE CUSTOMERS LIVES SERIOUSLY. WOULD THEY PUT THERE FAMILIES IN THIS TRUCK ? I JUST WANT THEM TO TAKE THE TRUCK BACK BECAUSE I DON'T WANT TO USE MY LIFE AS AN EXAMPLE FOR A DEFECTIVE TRUCK. *TR

9/27/2012

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THERE WAS AN OIL LEAK AND THE VEHICLE SHIFTED ERRATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE IT WAS CONFIRMED THAT THERE WAS AN OIL LEAK AND THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE TRANSMISSION WAS EVENTUALLY REPLACED BUT BOTH FAILURES RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 26,000.

5/6/2013

ON 11-21-10 MY FIVE YEAR OLD SON BUMPED HIS HEAD ON A HARD SURFACE THAT WAS NOT SAFELY DESIGNED OR PADDED PROPERLY. THIS HAPPENS WHEN THE BRAKES ARE APPLIED STRONGLY. NOTHING WAS DONE BY GM TO CORRECT THIS ISSUE. *TR

12/20/2010

THIS VEHICLE BOGGS DOWN WHEN GIVING IT GAS AND WILL OFTEN CUT OFF AFTER STOPPING FOR NO REASON. THERE IS A NOISE WHEN YOU START THE VEHICLE (LIKE A CLICKING NOISE). THE VEHICLE DO NOT GET THE 32 MPG AS WHAT IS STATED, I GET ABOUT 20 MPG HIGHWAY. THE GAS NEEDLE DOES NOT WORK PROPERLY. I WILL FILL UP AND STILL SHOW 1/4 SHORT. THE LEATHER SEATS ARE BUCKLING AND DEALER SAYS ITS NORMAL BUT KNOW OTHERS WITH LEATHER SEATS & NOT HAPPENING TO THEM. RECENTLY TOOK IN FOR "SERVICE ENGINE" LIGHT AND MALFUNCTION LIGHT. THIS IS NEW CAR & NONE OF THESE ISSUES SHOULD BE HAPPENING THIS SOON. I FEEL LIKE IT'S A "LEMON" AND DEALER IS NO HELP AND THESE PROBLEMS WILL COMPOUND AS CAR GETS OLDER AND WARRANTY IS OVER I WILL BE OUT OF LUCK. UNHAPPY CUSTOMER.

8/1/2011

THE VEHICLE JUST STOPS WHILE DRIVING, THIS IS VERY DANGEROUS AND CAN CAUSE A MAJOR ACCIDENT. DEALER SAID THE FUEL PUMP WAS LEAKING!..FOR AN ALMOST BRAND NEW CAR THIS WAS UNACCEPTABLE!..NOW IT JUST HAPPENED AGAIN..THE VEHICLE STOPS/THE ENGINE SHUTS DOWN WHILE DRIVING!..IM TAKING THE VEHICLE AGAIN TO THE DEALERSHIP TO SEE WHAT THEY SAY... *TR

1/18/2015

WHILE DRIVING THE VEHICLE STALLED FROM 35-40 MPH TO 5 MPH. A MESSAGE CAME ON THE SCREEN " ENGINE POWER REDUCED". HAD I BEEN ON HIGHWAY THAT WOULD BE ENDED IN ACCIDENT. CONTACTED GM AND EVERYONE I HAVE BEEN TALKING TO THEM SEEMS TO BE READING A SCRIPT TO ME. *TR

2/17/2015

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPER BLADES HAD TO BE REPLACED AFTER TWO YEARS. THE CONTACT FELT THAT THE BLADES WERE WEARING PREMATURELY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 12,400. *TR

5/29/2013

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE WINDSHIELD WIPERS FAILED TO WORK. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE WIPER BLADE TRANSMISSION MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

5/9/2014

TL*THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 15 MPH AND SHIFTING FROM FIRST TO SECOND GEAR THE VEHICLE JERKED. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THE TECHNICIAN PERFORMED UPDATES TO THE ELECTRICAL SYSTEM. THE VEHICLE CONTINUED TO LUNGE AFTER THE UPDATES. THE APPROXIMATE FAILURE MILEAGE WAS 800.

12/1/2010

TRANSMISSION SLIPPING/JERKING ON MY GMC TERRAIN SUV-SLE MODEL. I HAVE TAKEN IT TO THE DEALER 2TIMES FOR THE SAME PROBLEM. THEY SAY THERE'S NOTHING WRONG, BUT IT'S STILL JERKING, IT'S HAPPEN WHEN THE GEAR SHIFTING (IT'S AN AUTOMATIC) THE CHANGE OVER IS NOT SMOOTH. THE MECHANIC SAYS IT'S DOESN'T HAPPEN WHEN THEY DRIVE IT OF COURSE, BUT THIS DOES NEGATE THE FACT THAT IT IS HAPPENING. PLEASE HAVE SOMEONE CHECK INTO THIS PROBLEM. BECAUSE I'M SURE IT'S HAPPENING TO OTHER TERRAIN OWNERS. *TR

6/6/2011

I WAS ON THE INTERSTATE IN CINCINNATI, OHIO WHEN A DEER CROSSED OVER THE JERSEY WALL ONTO THE ROADWAY AS I WAS JUST BEGINNING TO EXIT. I HIT THE DEER AT A MINIMUM SPEED OF 45-50MPH. MY AIRBAG DID NOT DEPLOY. ALTHOUGH I WAS UNHARMED I AM CONCERNED ABOUT THE FAILURE OF THE AIRBAG TO DEPLOY GIVEN MY SPEED AND FRONT IMPACT. MY VEHICLE HAS ALSO RECENTLY HAD AN INTERMITTENT ISSUE WITH SUDDEN LOSS OF POWER THAT HAS BEEN ATTRIBUTED TO THE STABILITY CONTROL SYSTEM. GIVEN THE RECENT RASH OF INCIDENTS SURROUNDING GMC VEHICLES AND THE LACK OF RECALLS ON THE TERRAIN VEHICLE, I AM REPORTING THESE INCIDENTS AT THIS TIME AS I AM CONCERNED THAT THEY MAY BE INDICATIVE OF BROADER PROBLEM WITH THE TERRAIN MODEL OF VEHICLE. *TR

6/29/2014

TL*THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DRIVERS SIDE SEATBELT HAD A METAL PRONG PIECE THAT FRACTURED NEAR THE SEATBELT CAUSING THE SEATBELT TO PREMATURELY DETERIORATE. THE CONTACT INDICATED THAT THE BELT BUCKLE ANCHOR MAY FRACTURE AT ANY TIME DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 10V623000 (SEATBELTS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,500.

3/5/2015

ON 11-21-10 MY FIVE YEAR OLD SON BUMPED HIS HEAD ON A HARD SURFACE THAT WAS NOT SAFELY DESIGNED OR PADDED PROPERLY. THIS HAPPENS WHEN THE BRAKES ARE APPLIED STRONGLY. NOTHING WAS DONE BY GM TO CORRECT THIS ISSUE. *TR

12/20/2010

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT AFTER GOING THROUGH A CAR WASH, THE HEADLINER SEAL OF THE ROOF BECAME WRINKLED AND SAGGING. THE CONTACT HEARD A RATTLING NOISE COMING FROM THE ROOF AND THE HEADLINER CLIPS FRACTURED FROM THE ROOF AND THE ROOF FLOPPED DOWNWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN APPLIED ADHESIVE AND FOAM TO THE ROOF OF THE VEHICLE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

8/2/2011

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THE WINDSHIELD WAS DIFFICULT TO SEE OUT OF WHEN DRIVING AT NIGHT. THE CONTACT STATED THAT THERE WAS DARK TINT AT THE TOP OF THE WINDSHIELD THAT WOULD OBSTRUCT HIS VIEW AND HE WOULD HAVE TO UTILIZE THE HIGH BEAMS TO PROPERLY SEE THE ROADWAY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 480.

1/25/2011

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE NIGHT VISION ON THE REAR VIEW MIRROR WAS DIFFICULT TO SEE OUT OF. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150 AND THE CURRENT MILEAGE WAS 793. UPDATED 10/14/11 *BF THE CONSUMER STATED THE WINDOWS ARE HEAVILY TINTED WHICH MAKES IT DIFFICULT TO SEE AT NIGHT. UPDATED 11/07/11

8/30/2011

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE WOULD VIBRATE EXCESSIVELY WHEN BEING DRIVEN OVER 30 MPH WITH BOTH REAR WINDOWS OPENED. THE CONTACT STATED THAT THE VIBRATION WAS SO SEVERE, THAT IT WOULD CAUSE HEADACHES FOR THOSE RIDING IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO ADVISED THAT THERE WAS A DESIGN FLAW WITHIN THE VEHICLE THAT WAS CAUSING ABNORMAL WIND PRESSURE AND VIBRATIONS. THE DEALER STATED THAT THERE WAS NOT A REPAIR AVAILABLE THAT WOULD REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.

3/20/2012

I WAS GOING TO A 930 AM DOCTOR APPT@THE CANCER CLINIC, WITH MY HUSBAND & FATHER AS PASSENGERS. I WAS IN THE LEFT TURN LANE NORTHBOUND ATTEMPTING TO TURN INTO THE HOSPITAL. IT WAS 910 AM. THERE WAS A LG. DELIVERY TRUCK OPPOSITE ME IN THE SOUTHBOUND LEFT TURN LANE. AS I PULLED IN THE SOUTHBOUND LANE,EASING FORWARD TO ENSURE CLEARANCE THE OTHER CAR BEHIND THE DELIVERY TRUCK PULLED OUT AND AROUND THE TRUCK AND SPED UP TO GO THROUGH THE INTERSECTION TO MAKE THE LIGHTTHAT WAS AMBER AT THIS POINT. MY FATHER SAID THAT HER HEAD WAS DOWN AND SHE DIDN'T LOOK UP UNTIL JUST BEFORE IMPACT. THERE WERE NO SKID MARKS & THE IMPACT WAS HIGH ON THE PASS. SIDE OF MY VEHICLE ROCKING US UP ONTO 2 WHEELS ON THE DRIVERS SIDE & THEN BACK DOWN ON ALL 4. MY VEHICLE WAS T-BONED ON THE FRONT PASSENGER SIDE. THE LADY CAME OUT FROM BEHIND THE DELIVERY TRUCK AT THE LAST SECOND, CHANGED LANES & PROCEEDED INTO THE INTERSECTION AT THE SAME TIME I WAS TRYING TO TURN LEFT. AT THIS POINT THE LIGHT WAS YELLOW. I HAVE, I DO BELIEVE 8 AIR BAGS, WITH 8 SENSORS IN THE TERRAIN'S. ALSO I HAVE A FULL SUBSCRIPTION TO ONSTAR WHICH ALSO HAS CRASH SENSORS IN MY CAR. **NOT ONE AIR BAG WENT OFF NOR DID ANY SENSORS**. ONSTAR DID NOT CALL ME AFTER THE CRASH TO TELL ME THAT THEY WOULD BE SENDING HELP, AMBULANCE, POLICE ETC. MY INJURIES WERE: CONTUSION TO LEFT SIDE OF HEAD ABOVE EAR. SCALP WOUND ABOVE RIGHT EAR, WITH PERMANENT INDENTATION TO RIGHT SIDE OF MY HEAD,2 SMALL CUTS RIGHT SIDE OF FOREHEAD. BLACK EYES. PAIN IN NECK & STIFFNESS. RIGHT EYE SOCKET @ EYE BROW SWOLLEN. HUSBAND: SEATBELT BRUISING, NECK PAIN/STIFFNESS. MY FATHER, NECK PAIN, STIFFNESS,SCRAPED SKIN ON INSTEP OF RIGHT FOOT. THIS FORMAL COMPLAINT IS WITH GENERAL MOTORS, GMC TERRAIN, & ONSTAR FOR NOT 1 AIRBAG HAVING NOT GONE OFF/DEPLOYED, NOR DID ONSTAR MAKE ANY EFFORT TO CONTACT ME. I CONTACTED BOTH GM & ONSTAR & THEY DID NOTHING TO COMPENSATE ME. *TR

4/6/2014

THE ISSUE IS ONLY HAPPENING ON 2011 I-4 2.4L ENGINES. MANY PEOPLE WITH THIS ENGINE (TERRAIN AND EQUINOXS FOR A COUPLE) HAVE THE SAME ISSUE. THE VEHICLE MAKES A RATTLING NOISE WHEN STARTING UP..ITS INTERMITTENT. ALSO I HAVE HAD (AS OTHERS HAVE) HAD THE CAR STALL AND GIVE AN CHECK ENGINE LIGHT WITH CODE P0011. THE CAR MAKES THE RATTLING WHEN CAR IS COLD OR HOT..I HAVE IT HAPPEN AT LEAST ONCE A DAY. GM HAD A TECH. BULLETIN OUT ON IT IN FEB.2011. THE FIX DID NOT TAKE CARE OF IT. IN JUNE 2011 GM PUT OUT ANOTHER TB SAYING 'THEY ARE AWARE OF THE ISSUE, HAVE NO FIX YET'.. AGAIN THIS IS HAPPENING ON ALOT OF THESE VEHICLES..AS OF RIGHT NOW, GM IS NOT HELPING ME WITH THIS..JUST THAT THEY ARE AWARE AND WILL LET ME KNOW..IN THE MEANTIME, IM DRIVING A NEW CAR THAT MAKES A HORRIBLE NOISE, I DON'T KNOW WHAT INTERNAL DAMAGE ITS CAUSING, AND IM AFRAID ITS GOING TO STALL AGAIN, IN TRAFFIC AND I WILL HAVE AN ACCIDENT... *TR

7/17/2011

I HAVE A 2.5 MONTH OLD 2011 GMC TERRAIN. AT 4984 MILES IT IS IN THE SHOP FOR STALLING, FOR A HORRIBLE RATTLE UPON START UP, AND FOR IT JERKING BETWEEN FIRST AND SECOND GEAR. WHEN I TOOK IT IN THIS MORNING IT HAD STALLED SIX TIMES WITHIN THE PAST 2 DAYS. IT STALLS AFTER START-UP IN FORWARD AND REVERSE AND IT STALLED THREE TIMES WHILE IN IDLE IN A FAST FOOD DRIVE-THRU. THERE IS ALSO THE RATTLING WHICH HAPPENS ON COLD AND WARM STARTS, WHETHER THE A/C OR ECO MODE ARE ON. IT SOUNDS LIKE METAL RATTLING AND LIKE IT IS HARMING THE ENGINE. THE LEAST OF MY WORRIES, IS THE FACT THAT BETWEEN 25-35 MILES AN HOUR THE TRANSMISSION SHIFTS VERY HARD AND KICKS MYSELF AND PASSENGERS FORWARD. APPARENTLY THERE IS A TECH BULLETIN THAT HAS BEEN OUT FOR THE RATTLE FOR SEVERAL MONTHS. WHY NOT FIX THEM BEFORE THEY SELL THEM? ALSO, THERE IS A RECALL #11195 FOR "ROUGH IDLE, POOR DRIVEABILITY" THAT DOESN'T SHOW UP ON THE NHTSA SITE OR ANYWHERE ELSE BUT THE GMC DEALER'S COMPUTER. ADDITIONALLY, DESPITE THE CLAIMS, I HAVE NEVER GOTTEN BETTER THAN 21 MPG WHILE DRIVING THIS CAR INCLUDING AN ALL HIGHWAY TRIP FROM MICHIGAN TO INDIANA. I THINK IT IS FALSE ADVERTISING AND THE FUEL ECONOMY IN ECO OR NOT IS NOT WHAT THEY CLAIM WHEN THE Y SOLD THE VEHICLE TO ME. *TR

8/23/2011

THE 4 PHONE SYSTEM DEVELOPED STATIC EITHER BLUETOOTH CONNECTION OR USING THE ONSTAR PHONE SYSTEM. OVER SEVERAL MONTHS I CHANGED PHONES AT LEAST 4 TIMES. THE STATIC GETS PROGESSIVELY WORSE AS SPEED OF THE VEHICLE INCREASE. AT 70 MILES PER HOUR WHEN A CALL IS MADE FROM THE VEHICLE THE PERSON ON THE OTHER END CAN BARELY MAKE OUT WHA THE PERSON IN THE VEHICLE IS SAYING. THE VEHICLE HAS BEEN IN TWO SEPARATE DEALERSHIPS. VCIM AND MICROPHONE HAVE BEEN REPLACED TWICE. GM CUSTOMER SERVICE TELLS ME THAT IT IS A TECHNOLOGY ISSUE AND THEY ARE NOT RESPONSIBLE FOR IT. GM DID WORK ON IT RIGHT UP TO THE 36,000MILE BUMPER TO BUMPER. IT WAS THEN THEIR "FIELD ENGINEER" DECLARED THE SYSTEM OPERATED FINE AND THERE WAS NO PROBLEM. SINCE THEN GM REFUSES TO WORK ON IT. THEIR "ENGINEER" MADE 1 PHONE CALL FROM THE CAR FOR LESS THAN 4 MINUTES BUT PUT 86 MILES ON IT AND LEFT IT OUT OF GAS. SITTING STILL THE SYSTEM IS STATIC FREE. MOVING IT IS ALMOST USELESS. THIS IS THE SAFETY ASPECT THAT BOTHERS ME IS WE PURCHASED VEHICLE ($31,000.00) FOR BLUETOOTH HANDSFREE AND ONSTAR BOTH OF WHICH ARE NEARLY USELESS AT SPEED AND GM REFUSES TO DO ANYTHING ABOUT IT. THIS HAS BEEN ONGOING FOR 1.5 YEARS. I HAVE SPENT COUNTELSS HUNDREDS OF DOLLARS ON DIFFERENT PHONES AND MY TIME TRYING TO GET THIS ISSUE FIXED. GM CUSTOMER SERVICE IS USELESS AT ANY SPEED. IF THEY ADVERTISE "HANDSFREE AND BLUETOOTH" IT SHOULD WORK. SAFETY WISE THIS IS AN ISSUE BECAUSE MY WIFE HAS TO RESORT TO HOLDING HER PHONE WHILE DRIVING IF SHE WANTS TO BE HEARD. I AM AFRAID THERE IS A MORE SERIOUS ISSUE THAT WILL DISABLE THE ONSTAR IN AN EMERGENCY. THE PUBLIC HAS BEEN SOLD "TECHNOLOGY" BY ALL OF THE AUTOMAKERS. THEY TOUT IT ON TV BUT WHEN IT COMES TO IT THEY WON'T FIX IT WHEN IT BREAKS. *TR

7/19/2012

I BOUGH 2011 GMC TERRAIN 4 CYLINDER.. ABOUT 3 MONTHS LATER THE CAR START TO STALL ON ME MAKING WEIRD NOISES AND LOSING OIL..TOOK TO A DEALERSHIP NEAR WHERE I LIVE THE SERVICE GUY ASKED ME IF IT STALLS ON YOU WILL HAVE TO STALL ON ME TOOK IT FOR A TEST DRIVE DIDNT STALL.. I PUT MY FOOT DOWN AND SAID TO HIM TO SCAN THE CAR AT THE POINT HE GAVE ME A CAR TO COME HOME AND I LEFT MY TERRAIN THEIR TO SEE WHAT THE PROBLEM WAS THEY FOUND OUT THAT THE SENSORS FAILED AND SOME OTHER STUFF.. AFTER THE CAR BEING THEIR FOR 4 DAYS I GO PICK IT UP AND IT WAS BETTER... ONLY LASTED FOR 6 MONTHS STARTED AGAIN TO BREAK DOWN AND LEAKING OIL I WOULD CHANGE THE OIL EVERY 3 MONTHS BUT IN BETWEEN I HAD TO PUT OIL THAT I WOULD HAVE TO GO TO THE STORE OR GASTATION WHEN I WAS PUTTING GAS... I AM A VERY BUSY HARD WORKING PERSON SO MY TIME IS LIMITED AND I HAVE 2 KIDS IF NOT I WOULD GO TO THE DEALERSHIP EVERY OTHER DAY TO COMPLAINT... ALSO WITH NOT A LOT OF TIME IN MY HANDS HERE GOES ANOTHER YEAR AND THE PROBLEM REALLY NEVER GOT PROPERLY FIXED AND THE CAR IS MAKING CRAZY NOISES LEAKING OIL ALL OVER AND STALLING AGAIN..WE COULD GET KILLED IN THE MIDDLE OF THE CAR NOT FUNCTIONING PROPERLY... I ALMOST GOT INTO A CAR ACCIDENT CAUSE I WAS DRIVING AND CAR JUST STOPPED... THIS IS UNFAIR ESPECIALLY AFTER READING HUNDREDS OF COMPLAINTS WHEN I JUST TYPE ON MY COMPUTER 2011 GMC STALLING PROBLEMS TONS OF PEOPLE ARE COMPLAINT THE SAME WAY WITH THE SAME PROBLEMS I AM HAVING... OIL LEAKING STALLING ON HIGHWAYS JUST HORRIBLE I ALSO HAD THE CAR TOWED ABOUT 2 MONTHS AGO JUST STOPPED CAM SENSOR NEED TO CHANGED AGAIN.FOR THE LAST 3 WEEKS THE CAR IS AGAIN STILLING BUT THANKFULLY I PUT IN PARK AND IT STARTS UP AGAIN... THIS PROBLEM SHOULD GET RESOLVED... TONS OF PEOPLE HAVING THIS SAME ISSUES GMC SHOULD BE EMBARRASSED OF THIS SITUATION AND FIX IT OR AT LEAST TRY... THE PEOPLE AT THE DEALERSHIP AT THE SERVICE DESK THEMSELVES ARE TIRED OF HEARING PEOPLE SCREAMING AT THEM ABOUT ALL THIS ISSUES.. *TR

4/30/2015

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DOOR LOCKS WERE TOO LOW IN THE DOOR PANEL TO REACH AND PULL UP IF THE AUTOMATIC MOTOR FAILED. THE CONTACT STATED THAT SHE NOTIFIED THE MANUFACTURER OF THE PROBLEM AND THEY ADVISED HER TO CALL NHTSA TO SEE IF THERE WERE ANY OTHER COMPLAINTS SIMILAR TO HERS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

8/17/2012

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THE LOCKS ON ALL FOUR DOORS LOCKED AND UNLOCKED INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE FAILURE COULD NOT BE REPLICATED AND THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK WHEN THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 25,000.

6/17/2013

I PURCHASED THIS TERRAIN AS THE 99 GMC PICKUP THAT I PURCHASED FROM SHEEHAN HAD 3 TOTAL BRAKE FAILURES AND A POWER STEERING COOLER FAIL ALL DUE TO CORROSION. I WAS AFRAID TO DRIVE THE 99 AFTER THE 3RD TOTAL BRAKE FAILURE. THIS IS WHEN I PURCHASED THIS VEHICLE IN NOVEMBER 2011. SINCE THEN DUE TO CORROSION THEY REPLACED ALL THE WHEELS ON THE VEHICLE AND THE OTHER DAY I STARTED SMELLING GASOLINE. I TOOK THE VEHICLE TO SHEEHAN. THEY FOUND A FUEL LINE UNDER THE VEHICLE LEAKING AS IT HAD RUSTED THROUGH. I ASKED THE SERVICE PERSON WHAT THEY DID TO CORRECT THIS PROBLEM. I WAS TOLD THEY REPLACE THE FUEL LINE WITH THE SAME TYPE THAT HAD JUST RUSTED THROUGH. I ASKED THEM WHY THEY DID NOT USE STAINLESS STEEL. I WAS TOLD THEY DO NOT DO THAT. I NOW DO NOT FEEL COMFORTABLE OF DRIVING THIS VEHICLE. THE VEHICLE HAS NOT EVEN BEEN PAID OFF YET AND ONLY HAS APPROXIMATELY 7000 MILES ON IT. I HAVE BEGUN SHOPPING FOR A NON-GENERAL MOTORS VEHICLE AS I DO NOT FEEL SAVE DRIVING THIS ONE. *TR

6/19/2013

2011 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO BRAKE PADS WERE RUSTED IN THE SLIDES AND THEY WOULD NOT MOVE.*SMD

6/9/2014

WHILE DRIVING @ 55 CENTER LANE FREEWAY INDICATOR LIGHTS SHOWED LOSS OF TIRE PRESSURE ON PASSENGER REAR TIRE. MOVED TO SHOULDER OF FREEWAY AND SAW REAR TIRE HAD NUMEROUS CRACKS ON BOTH INTERIOR AND EXTERIOR SIDE WALLS OF TIRE COVERING TOTAL CIRCUMFERENCE OF TIRE; TIRE HAD BEGUN SMOKING. ASSISTED BY STATE SAFETY PATROL AND TECHNICIAN MADE COMMENTS AS TO HAVE "NEVER SEEN A TIRE SHRED IN THIS MANNER". TREAD HAD BEGUN TO SEPARATE FROM TIRES EDGE AND CRACKS WERE APPROX.. 3 INCH'S APART AND ABOUT 2 INCHES IN LENGTH. TIRE TAKEN TO DEALERSHIP FOR REVIEW AND REPLACEMENT; DEALERSHIP ALSO COMMENTED ON THE DAMAGE AS BEING EXTREMELY UNUSUAL. VEHICLE IS 2011, SINGLE DRIVER WITH APPROX. 31000 MILES. *TR

7/18/2014

2011 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO VEHICLE TIRES DO NOT MATCH. *SMD

3/10/2016

I WAS IN TRAFFIC ON AN ICY DAY AND HAD TO BRAKE QUICKLY TO AVOID STRIKING THE CAR AHEAD OF ME. SINCE THAT DAY, THE ABS LIGHT AND THE SKIDDING VEHICLE LIGHT REMAINS ON ALL THE TIME. WHEN STARTING THE VEHICLE THE DASHBOARD MESSAGE SHOWS SERVICE STABILITRAK. I DON'T KNOW IF THE ABS SYSTEM IS WORKING PROPERLY. I HAD IT TO THE DEALERSHIP IN TOWN AND THEY TOLD ME THEY MAY NEED TO KEEP IT SEVERAL DAYS AND THAT I WOULD HAVE TO PAY FOR THEM TO FIND THE PROBLEM BECAUSE ALLEGEDLY THEY HAD NO IDEA WHAT THE PROBLEM WAS. THAT COULD RUN INTO THOUSANDS OF DOLLARS. I TOOK IT TO AN AUTO PARTS STORE AND ANOTHER GARAGE AND THEY HOOKED UP THE CODE READER AT BOTH PLACES AND IT DIDN'T SHOW ANY CODE. I CHECKED ON THE INTERNET IF OTHER PEOPLE WERE HAVING SIMILAR ISSUES AND THERE ARE QUITE A FEW THAT SHOWED UP. SOME STATED HOW THEY HAD SPENT SEVERAL THOUSAND DOLLARS TO HAVE IT FIXED AND WHEN THEY GOT IT BACK IT DID THE SAME THING. I HAVE CONTACTED GM AND ALTHOUGH THEY HAVE "ASSURED" ME IT WOULD BE TAKEN CARE OF, I HAVEN'T HEARD ANY FURTHER FROM THEM. SOME PEOPLE ON THE INTERNET HAVE SAID HOW THEY WERE CHARGED LARGE AMOUNTS OF MONEY TO REPLACE THE MODULE ONLY TO HAVE THE PROBLEM RETURN. I WOULD LIKE THE PROBLEM FIXED BUT MORE IMPORTANTLY I WOULD LIKE TO KNOW THAT THE ABS IS WORKING PROPERLY IF NEEDED. *TR

8/5/2014

TAKATA RECALL? ON MARCH 12, MY WIFE AND I WERE IN A COLLISION WITH ANOTHER VEHICLE. WE WERE ON A CITY STREET IN TULSA, OKLAHOMA WHEN WE REARENDED ANOTHER VEHICLE. IT WAS A FAIRLY MINOR ACCIDENT AT LESS THAN 40 MPH, BUT MY WIFE SUSTAINED SEVERE INJURIES TO HER RIGHT EYE AND BOTH ARMS. SHE BROKE THE MAJOR BONE IN BOTH OF HER ARMS RIGHT ABOVE THE WRIST AREA, AND HER RIGHT EYE WAS LACERATED AND EXPLODED FROM THE SOCKET. SHE HAS BEEN THROUGH NUMEROUS SURGERIES FOR HER EYE AND ARMS. SHE IS CURRENTLY BLIND IN HER RIGHT EYE. HER SEATBELT DID NOT RESTAIN HER FROM COMING FORWARD, AND WE STILL DO NOT KNOW WHAT HIT HER IN THE EYE. ALL OF THE AIRBAGS IN THE CAR EXPLODED, AND WE BELIEVE THAT THIS MIGHT HAVE CAUSED HER EYE INJURY, BUT WE ARE UNSURE AS TO WHY HER SEATBELT WOULD HAVE NOT RESTRAINED HER FROM WHAT CAUSED THE INJURIES TO HER ARMS AND EYE.

5/10/2016

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD BLADE WAS DEFECTIVE AND WOULD BOUNCE ABNORMAL. THE WINDSHIELD WIPER WOULD ONLY PARTIALLY CLEAR THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE AND THE DEALER REPLACED THE BLADES SEVERAL TIMES, BUT THE FAILURE WAS NOT CORRECTED. THE DEALER ADVISED THE CONTACT THAT THEY WERE NOT KNOWLEDGEABLE AS TO HOW TO CORRECT THE FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THAT THEY WOULD TO PROVIDE THE CONTACT WITH A GLASS CLEANER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 14,000. UPDATED 02/01/12*LJ THE CONSUMER STATED FROM THE BEGINNING, THE WIPER BLADES WOULD CONTINUALLY SKIP ACROSS THE WINDSHIELD, ESPECIALLY ON THE PASSENGER SIDE. THE SKIPPING WOULD HAPPEN WHEN THE CONSUMER USED INTERNAL CLEANING SOLUTION, WHICH WAS THE ORIGINAL SOLUTION INSTALLED BY GM. THE CONSUMER HAS S INCE PURCHASED NON GM WIPER BLADES. UPDATED 02/10/12

12/19/2011

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DRIVER WAS ATTEMPTING TO CHANGE A FLAT TIRE WHEN THE WEIGHT OF THE VEHICLE CRUSHED THE JACK THAT WAS HOLDING THE VEHICLE UP. THE CONTACT EXPRESSED CONCERN BECAUSE THE JACK THAT CAME WITH THE VEHICLE WAS NOT ADEQUATE FOR THE VEHICLE'S WEIGHT. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000. THE VIN WAS UNAVAILABLE.

2/2/2012

THE SELECT THE PARTS WONT LET ME ENTER THE DESCRIPTION. WHEN MY VEHICLE IS IN CRUISE CONTROL THE SWITCH CAN BE ACCIDENTALLY SLIGHTLY TOUCHED AND WILL SHUT OFF THE CRUISE CONTROL CAUSING THE VEHICLE TO IMMEDIATELY SLOW DOWN WITHOUT ANY WARNING TO THE VEHICLE BEHIND ME SINCE THE BRAKE LIGHTS DO NOT COME ON. I REALLY FEEL THAT THIS IS A SAFETY RELATED ISSUE. GMC HAS A NEW CRUISE CONTROL SWITCH FOR 2012 WHICH IS A PUSH ON AND PUSH OFF SWITCH WHICH ALLEVIATES THIS PROBLEM. I HAVE CONTACTED GMC AND THEY INFORMED THAT THERE IS NO PLAN TO RETROFIT THE 2011 TERRAIN WITH THE NEW 2012 SWITCH. PLEASE ADVISE! GMC KNOWS THAT THE TOGGLE SWITCH WAS FAULTY AND REPLACED IT WITH A PUSH ON PUSH OFF SWITCH. I JUST WANT MY VEHICLE TO BE SAFE. *TR

9/11/2012

I WAS GOING TO A 930 AM DOCTOR APPT@THE CANCER CLINIC, WITH MY HUSBAND & FATHER AS PASSENGERS. I WAS IN THE LEFT TURN LANE NORTHBOUND ATTEMPTING TO TURN INTO THE HOSPITAL. IT WAS 910 AM. THERE WAS A LG. DELIVERY TRUCK OPPOSITE ME IN THE SOUTHBOUND LEFT TURN LANE. AS I PULLED IN THE SOUTHBOUND LANE,EASING FORWARD TO ENSURE CLEARANCE THE OTHER CAR BEHIND THE DELIVERY TRUCK PULLED OUT AND AROUND THE TRUCK AND SPED UP TO GO THROUGH THE INTERSECTION TO MAKE THE LIGHTTHAT WAS AMBER AT THIS POINT. MY FATHER SAID THAT HER HEAD WAS DOWN AND SHE DIDN'T LOOK UP UNTIL JUST BEFORE IMPACT. THERE WERE NO SKID MARKS & THE IMPACT WAS HIGH ON THE PASS. SIDE OF MY VEHICLE ROCKING US UP ONTO 2 WHEELS ON THE DRIVERS SIDE & THEN BACK DOWN ON ALL 4. MY VEHICLE WAS T-BONED ON THE FRONT PASSENGER SIDE. THE LADY CAME OUT FROM BEHIND THE DELIVERY TRUCK AT THE LAST SECOND, CHANGED LANES & PROCEEDED INTO THE INTERSECTION AT THE SAME TIME I WAS TRYING TO TURN LEFT. AT THIS POINT THE LIGHT WAS YELLOW. I HAVE, I DO BELIEVE 8 AIR BAGS, WITH 8 SENSORS IN THE TERRAIN'S. ALSO I HAVE A FULL SUBSCRIPTION TO ONSTAR WHICH ALSO HAS CRASH SENSORS IN MY CAR. **NOT ONE AIR BAG WENT OFF NOR DID ANY SENSORS**. ONSTAR DID NOT CALL ME AFTER THE CRASH TO TELL ME THAT THEY WOULD BE SENDING HELP, AMBULANCE, POLICE ETC. MY INJURIES WERE: CONTUSION TO LEFT SIDE OF HEAD ABOVE EAR. SCALP WOUND ABOVE RIGHT EAR, WITH PERMANENT INDENTATION TO RIGHT SIDE OF MY HEAD,2 SMALL CUTS RIGHT SIDE OF FOREHEAD. BLACK EYES. PAIN IN NECK & STIFFNESS. RIGHT EYE SOCKET @ EYE BROW SWOLLEN. HUSBAND: SEATBELT BRUISING, NECK PAIN/STIFFNESS. MY FATHER, NECK PAIN, STIFFNESS,SCRAPED SKIN ON INSTEP OF RIGHT FOOT. THIS FORMAL COMPLAINT IS WITH GENERAL MOTORS, GMC TERRAIN, & ONSTAR FOR NOT 1 AIRBAG HAVING NOT GONE OFF/DEPLOYED, NOR DID ONSTAR MAKE ANY EFFORT TO CONTACT ME. I CONTACTED BOTH GM & ONSTAR & THEY DID NOTHING TO COMPENSATE ME. *TR

4/6/2014

WE WERE TRAVELING NORTHBOUND ON US 84 IN OUR 2011 GMC TERRAIN SUV NEAR TESUQUE PUEBLO WHEN THE DRIVER'S SIDE FRONT ALLOY WHEEL DISINTEGRATED, SLAMMING OUR VEHICLE INTO THE CONCRETE BARRIER DIVIDING THE TRAFFIC. THE TIRE WAS FINE BUT THE WHEEL SPOKES WERE ALL BROKEN INTO PIECES. THE LOSE TIRE BOUNCED OVER THE BARRIER CROSSING TWO LANES OF ONCOMING TRAFFIC. NO ONE WAS INJURED, BUT IT COULD HAVE BEEN DISASTROUS FOR US AND OTHERS. THE TESUQUE TRIBAL POLICE ASKED US"TO DO SOMETHING" SO WE ARE ASKING YOUR AGENCY TO "DO SOMETHING" BEFORE SOMEONE IS SERIOUSLY INJURED IN THE FUTURE. THE TESUQUE TRIBAL POLICE STATION HAS THE REPORT (CASE [XXX]) AT ROUTE 42, BOX 360-T, SANTA FE, NM 87506 (TELEPHONE 505-988-9119; FAX 505-983-1883). PLEASE INVESTIGATE AND WARN ABOUT ALLOY WHEELS. A PIECE OF THE BROKEN WHEEL IS STAMPED "A751 GM,[XXX], THANK YOU FOR YOUR ATTENTION IN THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

1/31/2015

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT OBSERVED CORROSION ON THE INTERIOR DOORS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000.

11/20/2015

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WHILE DRIVING AT LOW SPEEDS. THE TPMS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CHECKED THE ALTERNATOR AND STATED THAT THE BATTERY WAS LOW AND THE VEHICLE NEEDED AN OIL CHANGE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,790.

1/20/2016

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WHILE DRIVING AT LOW SPEEDS. THE TPMS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CHECKED THE ALTERNATOR AND STATED THAT THE BATTERY WAS LOW AND THE VEHICLE NEEDED AN OIL CHANGE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,790.

1/20/2016

TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING 45-50 MPH, THE CHECK ENGINE WARNING LIGHT AND TRACTION CONTROL WARNING LIGHT ILLUMINATED, AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY MODULAR CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,158. UPDATED 04/04/16*LJ

1/21/2016

THERE WAS A RECALL FOR MY VEHICLE TO REPLACE THE HIGH PRESSURE FUEL PUMP. THIS WAS REPLACED AND 1 WEEK LATER THE CHECK ENGINE LIGHT CAME ON. TAKEN TO DEALER. DIAGNOSED AS CATALYTIC CONVERTER. THE CATALYTIC CONVERTER IS UNDER A PUBLIC SERVICE EXTENDED WARRANTY (10 YEARS, 120,000 MILES WHICHEVER COMES FIRST). OF COURSE I NOW HAVE 138,000 MILE ON THE VEHICLE. GMC WILL NOT COVER REPAIR COSTS. THIS SHOULD BE A RECALL NOT AN EXTENDED SERVICE WARRANTY. THE VEHICLE WAS MOVING WHEN THE LIGHT CAME ON. I FIRST CALLED ABOUT REPLACING THE CATALYTIC CONVERTER WHEN NOTIFIED BY MAIL OF THE EXTENDED SERVICE WARRANTY, AND BECAUSE THE MILEAGE WAS OVER 120,000 MILES AND THE LIGHT WAS NOT ON, I WAS TOLD THERE WAS NO REASON TO HAVE IT REPAIRED. DEPENDING ON WHAT IS CAUSING THE CATALYTIC CONVERTER DIAGNOSTIC TO INDICATE IT HAS A PROBLEM, THIS COULD BE A SERIOUS SAFETY PROBLEM. CLEARLY, GMC ISSUED AN EXTENDED SERVICE WARRANTY TO AVOID REPAIRING AFFECTED VEHICLES. THE 120,000 MILE LIMITATION EXCLUDES VEHICLES RANDOMLY. THIS ISSUE COULD OCCUR AT ANYTIME. *TR

12/22/2016