2023 Genesis GV60 Owner Complaints

We drove ten miles to a local restaurant and after our meal the vehicle reported a 12-volt battery issue. After about a mile the car started to pull the car over as the battery was falling. As we were looking for a safe location to pull over, the car would no longer accelerate and would maintain 20 mph on a road that was 50 mph speed limit causing a very unsafe condition. We eventually found a safe location to pull over the car and had the car towed.

4/17/2023

My Car Has a charging port that overheats. It consistently overheats whenever I charge it at the full speed that the vehicle is rated for, 11.5kw (48amp 240V) and their solution, was to slow my charge rate down, once the port overheats, NOT FIX THE ISSUE, it still overheats.

6/20/2023

The contact leased a 2023 Genesis GV60. The contact stated that after he started the vehicle, the vehicle failed to shift in the intended gear. The contact stated that the ignition switch light flashed. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 3,600. The contact received three more notification of defects in the GV 60 vehicle. The notifications are as follows: Regenerative Brake Light Logic, Integrative Charging Control Unit, and Seat Belt Pretensioner.

6/27/2023

The contact owns a 2023 Genesis GV60. The contact received notification of NHTSA Campaign Number: 23V300000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

10/3/2023

My Car Has a charging port that overheats. It consistently overheats whenever I charge it at the full speed that the vehicle is rated for, 11.5kw (48amp 240V) and their solution, was to slow my charge rate down, once the port overheats, NOT FIX THE ISSUE, it still overheats.

6/20/2023

Over the air updates are a prominent feature of the car that Genesis touts. The car's firmware gets updated including operating issues, brake system and throttle campaigns, safety fixes, and navigation get updated. The updates have been a big issue. Earlier this year an OTA update wiped out every user setting including steering, adaptive cruise and other safety related settings. This was an annoyance but could be corrected in a couple of hours for each driver's settings. In June, a new OTA update was sent out that was corrupted. US vehicles had the update get stuck at 63% completion. My car has been at Genesis service and the head unit now needs to be replaced since there is no way (USB stick or OTA) to reset the firmware. This may affect all US vehicles. It is not obvious unless one checks on the firmware version and gets screens like the ones I've attached. Because not being able to receive updates is not obvious, Genesis should be required to notify owners if their firmware has not and cannot be updated without a head unit replacement.

9/27/2023

THE ISSUE IS WITH THE LEVEL 2 CHARGING, THE CAR STOPS CHARGING AND CAN LEAVE THE CAR UNUSABLE OR WITH LIMITED MILEAGE AVAILABLE. THE CHARGING PORT OVERHEATS AND THE CAR STOPS CHARGING AND WILL NOT RESTART WITHOUT OPERATOR ACTION. THIS IS HAPPENING TO MANY CARS ON THIS PLATFORM. HYUNDIA IONIQ 5, KIA EV6. MY CAR HAS BEEN TO THE DEALER FOR SERVICE, CHARGE PORT OVERHEATING CODE WAS REGISTERED. THE CAR IS BEING SOLD TO CHARGE AT 48A / 240V LEVEL 2.

9/7/2023

Stopped car in a parking spot for a few minutes. Reversed and proceeded to put the car into drive. Immediately upon switching to Drive, the vehicle produced a loud pop from the rear and announced the check electrical system error. Recall Service 907G was performed on the vehicle in question 2 months prior and was reported as closed when checking by the VIN. However the ICCU and High Voltage Fuse is needing to be replaced with no ETA on the replacement part(s) as of this reports submission. Dealership advised NOT to drive the vehicle and arranged a tow. Car has been at the dealership for over a week now.

1/3/2024

1. Navigtion wrong directions 2. The battery charge runs out too quickly *I said several times that the brakes and driver's seat belt were strange, seat belt wasn't locked no tighter If the seat belt did not work, there was no point in wearing it, so I experienced a big disappointment. so I ended up having it serviced for the second time, but the brakes are still working. One of the three recall problems with this car is the all wheel drive powertrain system, and it seems to be known as April 2023, but I signed a contract for the second car in September and it was finally fixed last month, which was February. The sign doesn't appear, but I can't confirm that it was fixed. The dealer who received the service was also incredible. Still tunes ⚠️ sign on and off

3/4/2024

The contact owns a 2023 Genesis GV60. The contact stated while driving at an undisclosed speed, it was noticed that the battery percentage was excessively draining. The charger port warning light was illuminated. The contact attempted to depress the brake pedal however, the vehicle failed to decrease in speed; the vehicle suddenly became difficult to maneuver. The vehicle was veered onto the sidewalk and the front driver's side of the vehicle crashed into a street lighting junction box. There was cosmetic damage however, the air bags failed to deploy. A police report was filed. The contact sustained several injuries including emotional distress, back pain, and neck pain; the contact was taken to a local hospital in an ambulance to seek medical attention. No other injured individuals were reported. The doctor diagnosed the contact with a mild concussion and prescribed medicine for nausea and headaches. The vehicle was not drivable and was towed to a local Towing Service Center for a diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 24,300.

12/3/2024

1. Navigtion wrong directions 2. The battery charge runs out too quickly *I said several times that the brakes and driver's seat belt were strange, seat belt wasn't locked no tighter If the seat belt did not work, there was no point in wearing it, so I experienced a big disappointment. so I ended up having it serviced for the second time, but the brakes are still working. One of the three recall problems with this car is the all wheel drive powertrain system, and it seems to be known as April 2023, but I signed a contract for the second car in September and it was finally fixed last month, which was February. The sign doesn't appear, but I can't confirm that it was fixed. The dealer who received the service was also incredible. Still tunes ⚠️ sign on and off

3/4/2024

I leased a 2023 Genesis GV60, which was misrepresented as new but had multiple safety recalls, including ICCU battery failure, AWD/powertrain malfunction, and seatbelt defects. From the start, the seatbelts didn’t secure properly, and the car failed NY state inspection, causing me to lose a job that required a safe vehicle. Despite six visits to different service centers in 3 months, no actual repairs were completed. Mechanics admitted they didn’t understand the battery defect. The recalls later disappeared from the system without resolution. This is highly unsafe and deceptive. Genesis refused accountability, claiming they don’t control dealership practices—yet they allowed a dealer to fraudulently lease a car with open recalls. They also filed a false insurance claim under my name, inflating my premium and causing me over $33,000 in damages. I visited five other luxury dealers and confirmed that other brands do not allow demo or recall vehicles to be sold this way. Genesis’ refusal to fix or buy back the car and their attempt to cover up recall issues reveals a systemic failure in recall enforcement and corporate responsibility. I urge NHTSA to investigate.

5/9/2025

Completed NHTSA recall 24V-868 at my dealer December 13th 2024. ICCU failed on 1/1/2025 and I am awaiting on the 3rd ICCU for my vehicle in less than 2 years. Similar issue happened December 2023, completed the ICCU recall and had the ICCU fail in a similar fashion.

1/10/2025

My Genesis EV has experienced multiple incidents where the vehicle suddenly decelerates while driving and limits its speed to approximately 20 mph, creating a significant safety hazard. The first incident occurred in September 2025, when the vehicle unexpectedly began to decelerate on its own and would not exceed ~20 mph. I brought it to the Genesis dealership, but they were unable to reproduce the issue. The second incident occurred in November 2025, with the same failure: sudden deceleration and a maximum speed of ~20 mph. I brought the vehicle back to the dealership. They have kept the car for diagnosis but again report they “cannot reproduce” the problem. The issue remains unresolved, and Genesis has denied my buyback request. This is an intermittent EV drivetrain or power-delivery failure that prevents the vehicle from accelerating normally. If this occurs in traffic, at intersections, or during merging, it could easily lead to a collision. The vehicle is currently still at the dealership because I do not feel safe driving it. Multiple attempts to have the problem repaired have not identified the cause. I am reporting this because sudden loss of acceleration and speed limitation is a major safety issue, and other drivers may experience the same failure.

12/4/2025

I recently leased a Genesis GV60. I was not told that there was no spare tire. I have since called Genesis multiple times asking if there is an approved spare tire that I can purchase to have with my vehicle. The first call was on May 15. My 3rd call was today on May 23. Each time I have simply been told that Genesis is researching the matter with no answer to a basic safety question. It is amazing that Genesis can sell a car in this country without providing information about a spare tire.

5/23/2023

This car will simply stop charging after 7 minutes, 10 minutes or one hour. You have to babysit it so it charges.

9/20/2023

From the service report: " SCANNED FOUND NO TROUBLE CODES IN SYSTEM PUT VEHICLE ON LIFT AND INSPECTED FOUND LEFT REAR AXLE FAILED INTERNALLY NEEDS NEW AXLE TECH REMOVED AND REPLACED AXLE. My experience: I pulled out of our driveway and after ~100 yards I heard a clunk. I thought maybe I hit a pothole. After driving another ~300 yard I accelerated on a freeway onramp when the car lost power and served a bit. There were no warning lights or messages. I was just able to get off the onramp before entering the freeway. The loss of power and lack of some control was dangerous for me and to those behind me. The car was towed to the dealership (Genesis of Meriden). They determined that it was the rear axel. This is quite concerning because the axel or driveshaft had already been replaced as part of a recall. It is also concerning because the car has ~5000 miles.

1/9/2024

My car has malfunctioned under the following circumstances: While attempting to make an unprotected left turn at a traffic light intersection (there is no left turn only light) through active lanes of opposing traffic where there is no median lane and no protective barriers between opposite directions of traffic, my vehicle has executed emergency braking on 8 separate occasions. How it happens: I wait for the last opposing traffic car to clear out from the intersection and begin to make my left turn through the intersection. 10 feet into the intersection, where now I'm in opposing traffic lanes, the car initiates sudden and immediate emergency braking. The car is brought to a jarring complete stop and becomes immobilized, hitting the accelerator pedal does not move the car. The proximity sensors are going off, the blind spot sensors are going off, the collision warnings are going off and I am unable to move the vehicle for 3 seconds. Then all the sensors and warnings clear and the accelerator pedal starts to work again. Meanwhile, there is no car in sight. By the time I started making the left turn, the closest vehicle was about 30 feet behind me going the opposite direction in opposing traffic lanes. It appears my car's sensors are picking up the car that is behind me and thinks it is coming towards me rather than away from me while I have my turn signal indicator on. The car is trying to prevent a collision that it thinks will happen but in reality that car is going in the opposite direction and is well behind me. This has happened 3 times. Other times in the same exact type of turn, the car will initiate emergency braking that brings me to a 5 mph crawl and disables the accelerator pedal. So it brings me to a crawl and I lose the ability to accelerate while in the middle of an active intersection. This has happened 5 times. Inspected by dealership and corporate engineer 10 times. Several near accidents that would have hospitalized us. We have dashcam footage.

9/13/2024

My car has malfunctioned under the following circumstances: While attempting to make an unprotected left turn at a traffic light intersection (there is no left turn only light) through active lanes of opposing traffic where there is no median lane and no protective barriers between opposite directions of traffic, my vehicle has executed emergency braking on 8 separate occasions. How it happens: I wait for the last opposing traffic car to clear out from the intersection and begin to make my left turn through the intersection. 10 feet into the intersection, where now I'm in opposing traffic lanes, the car initiates sudden and immediate emergency braking. The car is brought to a jarring complete stop and becomes immobilized, hitting the accelerator pedal does not move the car. The proximity sensors are going off, the blind spot sensors are going off, the collision warnings are going off and I am unable to move the vehicle for 3 seconds. Then all the sensors and warnings clear and the accelerator pedal starts to work again. Meanwhile, there is no car in sight. By the time I started making the left turn, the closest vehicle was about 30 feet behind me going the opposite direction in opposing traffic lanes. It appears my car's sensors are picking up the car that is behind me and thinks it is coming towards me rather than away from me while I have my turn signal indicator on. The car is trying to prevent a collision that it thinks will happen but in reality that car is going in the opposite direction and is well behind me. This has happened 3 times. Other times in the same exact type of turn, the car will initiate emergency braking that brings me to a 5 mph crawl and disables the accelerator pedal. So it brings me to a crawl and I lose the ability to accelerate while in the middle of an active intersection. This has happened 5 times. Inspected by dealership and corporate engineer 10 times. Several near accidents that would have hospitalized us. We have dashcam footage.

9/13/2024

My car has malfunctioned under the following circumstances: While attempting to make an unprotected left turn at a traffic light intersection (there is no left turn only light) through active lanes of opposing traffic where there is no median lane and no protective barriers between opposite directions of traffic, my vehicle has executed emergency braking on 8 separate occasions. How it happens: I wait for the last opposing traffic car to clear out from the intersection and begin to make my left turn through the intersection. 10 feet into the intersection, where now I'm in opposing traffic lanes, the car initiates sudden and immediate emergency braking. The car is brought to a jarring complete stop and becomes immobilized, hitting the accelerator pedal does not move the car. The proximity sensors are going off, the blind spot sensors are going off, the collision warnings are going off and I am unable to move the vehicle for 3 seconds. Then all the sensors and warnings clear and the accelerator pedal starts to work again. Meanwhile, there is no car in sight. By the time I started making the left turn, the closest vehicle was about 30 feet behind me going the opposite direction in opposing traffic lanes. It appears my car's sensors are picking up the car that is behind me and thinks it is coming towards me rather than away from me while I have my turn signal indicator on. The car is trying to prevent a collision that it thinks will happen but in reality that car is going in the opposite direction and is well behind me. This has happened 3 times. Other times in the same exact type of turn, the car will initiate emergency braking that brings me to a 5 mph crawl and disables the accelerator pedal. So it brings me to a crawl and I lose the ability to accelerate while in the middle of an active intersection. This has happened 5 times. Inspected by dealership and corporate engineer 10 times. Several near accidents that would have hospitalized us. We have dashcam footage.

9/13/2024

On my way to work while sitting in stopped traffic on I-95 i heard a loud pop and saw that my rear windshield glass had shattered and was being held together by the tint. I was 1.5 miles from the car dealer and pulled into their service center. Upon review of the glass the service center techs and collision center techs could not locate a point of impact that would cause the glass to combust the way it did and continue to crack while at the dealer.

11/15/2024

The contact owns a 2023 Genesis GV60. The contact stated while driving at an undisclosed speed, it was noticed that the battery percentage was excessively draining. The charger port warning light was illuminated. The contact attempted to depress the brake pedal however, the vehicle failed to decrease in speed; the vehicle suddenly became difficult to maneuver. The vehicle was veered onto the sidewalk and the front driver's side of the vehicle crashed into a street lighting junction box. There was cosmetic damage however, the air bags failed to deploy. A police report was filed. The contact sustained several injuries including emotional distress, back pain, and neck pain; the contact was taken to a local hospital in an ambulance to seek medical attention. No other injured individuals were reported. The doctor diagnosed the contact with a mild concussion and prescribed medicine for nausea and headaches. The vehicle was not drivable and was towed to a local Towing Service Center for a diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 24,300.

12/3/2024

Driver’s instrument cluster screen blank at startup every day for several minutes. Without it, the driver can’t see their speed, critical safety warnings, or blind spot cameras. This started in summer 2024 and has gotten worse over time.

12/15/2024

The contact owns a 2023 Genesis GV60. The contact stated while driving 30 MPH, the front driver’s and passenger's side seat belts failed to lock securely. There were no warning lights illuminated. The dealer was contacted to schedule an appointment. The contact then received a recall letter for an unknown recall repair for the seat belts and the all-wheel drive power train. The vehicle was repaired; however, the failure persisted. The contact then started to hear an abnormal sound coming from the vehicle. The dealer was contacted and scheduled a second appointment. The dealer repaired the driver's side seat belt; however, the failure persisted with the front passenger's seat belt, and the all-wheel drive. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100.

3/31/2025

The contact owns a 2023 Genesis GV60. The contact stated while driving 30 MPH, the front driver’s and passenger's side seat belts failed to lock securely. There were no warning lights illuminated. The dealer was contacted to schedule an appointment. The contact then received a recall letter for an unknown recall repair for the seat belts and the all-wheel drive power train. The vehicle was repaired; however, the failure persisted. The contact then started to hear an abnormal sound coming from the vehicle. The dealer was contacted and scheduled a second appointment. The dealer repaired the driver's side seat belt; however, the failure persisted with the front passenger's seat belt, and the all-wheel drive. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100.

3/31/2025

The headlights have excessive moisture on the inside. Genesis replaced them once a year ago but now they have moisture on the inside lens so bad that you can't see the LED bulbs. This is a known issue with the GV60 and even though the car is under warranty Genesis will not cover this under warranty, they say it's normal! The moisture is changing the way the headlights light up the road and this moisture issue is a major safety concern. This needs to be fixed, no headlight beam should ever be obstructed by material inside the headlight assembly. Thank You [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

7/30/2025

The chrome trim strip above the windshield flew off while driving. This poses a safety hazard for anyone driving behind a GV60 and unfortunately this issue seems to be very widespread (examples: [XXX] ). Genesis refused to fix the issue for me despite being under warranty, so I suspect they are doing the same for other owners despite the safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

9/12/2025