2017 Ford F-450 Owner Complaints

DRIVE LINE VIBRATION SIMILAR TO FORD RECAL #17S08

9/11/2019

The contact owns a 2017 Ford F-450. The contact stated that while driving approximately 70 MPH, there was an abnormal vibration and the driveshaft snapped. There were no warning lights illuminated. The vehicle was towed to the residence. The contact called the local dealer but the vehicle was not diagnosed or repaired. The contact called another local dealer, Cronin Ford (10700 New Haven Rd, Harrison, OH 45030, (513) 367-5300) but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 17V212000 (Power Train). The manufacturer was notified and referred the contact to the NHTSA. The failure mileage was approximately 102,000.

5/27/2022

BROUGHT MY TRUCK INTO THE FORD DEALERSHIP BECAUSE THE DOOR WAS NOT LATCHING CLOSED AT ALL. THE TRUCK IS STILL UNDER WARRANTY AND HAS LESS THAN 20K MILES. LATER THAT DAY THE DEALERSHIP CALLED AND TOLD ME THE TRUCK WAS FIXED AND READY TO BE PICKED UP. LESS THAN 48 HOURS LATER THE LATCH AGAIN WOULD NOT WORK. I DROVE THE TRUCK BACK TO THE DEALERSHIP WHILE HOLDING THE DOOR CLOSED WITH ONE HAND SO IT WOULDN'T FLY OPEN IN TRAFFIC. THEY AGAIN SAID IT WOULD BE FIXED AND THEY TOLD ME I WAS GIVING THEM 'ATTITUDE' BECAUSE I WAS UPSET THAT IT DIDN'T GET FIXED THE FIRST TIME. ONCE I GOT HOME I CALLED ANOTHER DEALERSHIP AND THEY INFORMED ME THAT THERE WAS ACTUALLY A RECALL FOR THIS EXACT ISSUE. MY BIGGEST GRIPE IS THAT THE FIRST DEALERSHIP NEVER INFORMED ME OF A KNOWN SAFETY ISSUE WITH MY VEHICLE AFTER BRINGING IT IN TWO TIMES WITHIN A THREE DAY PERIOD. I FOUND IT TO BE ALARMING THAT THEY WOULD SEND ME BACK OUT ON THE ROAD WITHOUT FIXING OR EVEN INFORMING ME ABOUT THIS POTENTIAL HAZARD RECALL.

1/31/2019

I HAVE A 2017 FORD SUPER DUTY F450 PLATINUM. MULTIPLE TIME THE TAILGATE HAS DROPPED O ITS OWN WHILE IM DRIVING THE TRUCK. KEYS ARE RESTING IN CONSOLE NOT TOUCHING RELEASE BUTTON AND DROPS ON ITS OWN. HAVE CHECKED AND DOUBLED CHECKED CLOSING FIRMLY. STILL OPENS INTERMITTENTLY. I HAVE HAD MULTIPLE WITNESSES WATCH IT HAPPEN. IT HAS NOW HAPPENED WHEN TOWING AND DESTROYED THE TAILGATE AND COULD OF CAUSED AND ACCIDENT.

4/8/2019

I HAVE A 2017 FORD SUPER DUTY F450 PLATINUM. MULTIPLE TIME THE TAILGATE HAS DROPPED O ITS OWN WHILE IM DRIVING THE TRUCK. KEYS ARE RESTING IN CONSOLE NOT TOUCHING RELEASE BUTTON AND DROPS ON ITS OWN. HAVE CHECKED AND DOUBLED CHECKED CLOSING FIRMLY. STILL OPENS INTERMITTENTLY. I HAVE HAD MULTIPLE WITNESSES WATCH IT HAPPEN. IT HAS NOW HAPPENED WHEN TOWING AND DESTROYED THE TAILGATE AND COULD OF CAUSED AND ACCIDENT.

4/8/2019

WAS PASSING BY THE TRUCK THE ALARM WAS GOING OFF, UPON OPENING THE DOOR THERE WAS WATER POURING OUT OF THE DOOR, THEN I NOTICED THE FRONT DASH WAS SOAKING WET. THE CONSOLE HAD SEVERAL INCHES OF WATER IN IT. THE TRUCK WAS FLATBEDDED TO COLUMBIA FORD, FOUND SUNROOF WAS INSTALLED IMPROPERLY FROM FORD FACTORY. TRUCK HAS 2" OF WATER IN CONSOLE, DRIPPING FROM HEADLINER AND SWITCHES, AND FLOOR. SEATS ARE SOAKED. THE TRUCK IS CURRENTLY AT FORD DEALERSHIP THEY ARE TELLING ME THEY CANNOT REMOVE THE SEATS OR THE FLOOR MATS BECAUSE FORD WILL NOT REIMBURSE THEM TO DO THE JOB. NOW MY TRUCK HAS BEEN EXPOSED TO MAJOR WATER FOR 10 DAYS AND IS STILL NOT BEING FIXED. NO ONE IS TOUCHING THE WATER THAT REMAINS IN THE CONSOLE, FLOOR OR SEATS. FORD HAS BEEN CONTACTED DIRECTLY AND THEY HAVE DENIED REPLACEMENT OF THIS VEHICLE. THIS TRUCK ONLY HAS 23,000 MILES ON IT AND WAS IN EXTREMELY GOOD CONDLITION PRIOR TO THIS HAPPENING. WE HAVE BEEN GOING TO THE DEALERSHIP EVERYDAY TO SEE IF THIS TRUCK IS DRYING OUT. WE JUST REMOVED THE SILL PLATE TO EXPOSE WIRES THAT ARE COMPLETELY UNDERWATER. AND THERE IS STILL 1" OF WATER IN THE FLOOR OF THE TRUCK. THE SERVICE MNGR QUOTED TO ME THERE WILL BE NO WAY HE COULD GUARANTEE THAT THIS TRUCK WILL NOT MOLD AND WILL NOT HAVE ELECTRICAL ISSUES IN THE FUTURE. THEY ARE NOT TAKING OUT ANYTHING OUT OF THE TRUCK, SEATS, FLOOR LINER ... NOTHING. WE HAVE A CASE NUMBER WITH FORD, THEY ARE THE ONES THAT RECOMMENDED THAT WE CONTACT YOUR COMPANY FOR ASSISTANCE BECAUSE FORD HAS DENIED THE CLAIM FOR REPLACEMENT OF THIS VEHICLE. I FEEL THAT THIS TRUCK IS GOING TO MOLD DUE TO THE WATER AND IS AN ELECTRICAL (FIRE) HAZARD DUE TO THE WATER IN THE SWITCHES CORRODING AND FOR THE LENGTH OF TIME OF EXPOSURE. THERE WAS WATER POURING OUT OF THE SWITCHES IN THE CEILING THAT CONTROL THE SUNROOF INTO THE CONSOLE AND DOWN THE FRONT DASH. THERE IS DISCOLORATION ALREADY STARTED.

12/18/2019

TL* THE CONTACT OWNS A 2007 FORD F-450. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE FRONT AND REAR DRIVER'S SIDE AND THE REAR PASSENGER DOOR FAILED TO LOCK WHEN THE TEMPERATURE GOT COLD. THE CONTACT CALLED SIEMANS FORD AT (269) 465-5344 (LOCATED AT 8961 RED ARROW HWY, BRIDGMAN, MI 49106) AND WAS INFORMED THAT THERE WAS NO REMEDY FOR THE VEHICLE DOORS. THE MANUFACTURER STATED THAT THEY KNEW ABOUT THE FAILURE AND THERE WAS NO REMEDY TO KEEP THE MOISTURE OUT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

1/17/2018

The contact owns a 2017 Ford F-450. The contact stated while driving at various speeds, the tailgate fell independently causing damage to the trim of the tailgate. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed however, the mechanic found nothing that needed to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V864000 (Latches/Locks/Linkages). The manufacturer had been informed of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 128,000.

6/9/2021

TL* THE CONTACT OWNS A 2017 FORD F-450. WHILE DRIVING 10 MPH AND HAULING A TRAILER, THE CONTACT ATTEMPTED TO MAKE A HARD RIGHT TURN WHEN, WITHOUT WARNING, THE TAILGATE DISENGAGED AND FELL TO THE GROUND. THE TAILGATE WAS DESTROYED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,700.

12/2/2019

TL* THE CONTACT OWNS A 2017 FORD F-450. THE CONTACT STATED THAT WHILE DRIVING THERE WAS A LOUD CRUNCHING SOUND AND BECAME AWARE THAT THE TAILGATE HAD FALLEN ONTO THE TRAILER. THE VEHICLE WAS TAKEN TO SHAWNEE MISSION FORD (11501 SHAWNEE MISSION PKWY, SHAWNEE, KS 66203) WHERE THEY INFORMED THE CONTACT THAT A PREVIOUS RECALL REPAIR WAS PERFORMED CORRECTLY. THE VEHICLE WAS THEN TAKEN TO THOROUGHBRED FORD (8501 N. BOARDWALK AVE, KANSAS CITY, MO 64154) WHERE THE CONTACT WAS INFORMED THAT THE DENT WAS BEING REPAIRED AND THE PART WAS BEING REPAINTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE CONTACT A CLAIM NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

1/22/2021

TL* THE CONTACT OWNS A 2007 FORD F-450. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE FRONT AND REAR DRIVER'S SIDE AND THE REAR PASSENGER DOOR FAILED TO LOCK WHEN THE TEMPERATURE GOT COLD. THE CONTACT CALLED SIEMANS FORD AT (269) 465-5344 (LOCATED AT 8961 RED ARROW HWY, BRIDGMAN, MI 49106) AND WAS INFORMED THAT THERE WAS NO REMEDY FOR THE VEHICLE DOORS. THE MANUFACTURER STATED THAT THEY KNEW ABOUT THE FAILURE AND THERE WAS NO REMEDY TO KEEP THE MOISTURE OUT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

1/17/2018

TL* THE CONTACT OWNS A 2017 FORD F-450. WHILE DRIVING AT HIGHWAY SPEEDS, THE VEHICLE SHOOK ABNORMALLY WITH A STRONG VIBRATION. THE CONTACT SLOWLY DECELERATED AS THE DRIVESHAFT FRACTURED OUTWARD FROM THE LEFT TO THE RIGHT SIDE. ALSO, THE TRANSMISSION HOUSING BECAME CRACKED AND THE VEHICLE WAS UNABLE TO BE DRIVEN. THE VEHICLE WAS TOWED TO HIXSON FORD OF MONROE (6300 FRONTAGE RD, MONROE, LA 71202, (318) 388-3300) AND THE CONTACT WAS INFORMED THAT THE WARRANTY WOULD NOT COVER THE REPAIR BECAUSE THE VEHICLE HAD BEEN MODIFIED. THE DEALER DID NOT PROVIDE A SPECIFIC DIAGNOSIS TO REPAIR THE VEHICLE. THE VEHICLE WAS THEN TOWED TO JPS FORD (224 GAP FARMS ROAD, ARCADIA, LA 71001, (318) 263-2084) WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED AND A NEW DRIVE LINE NEEDED TO BE INSTALLED. THE MANUFACTURER AND HIXSON FORD INDICATED THAT THE VEHICLE WAS EXCLUDED FROM MANUFACTURER RECALL NUMBER: 17S108 CONCERNING THE EXCLUSION OF THE 450 AND 550 MODELS, ALTHOUGH THE CONTACT EXPERIENCED THE SAME FAILURES RELATED TO THE RECALL. THE MANUFACTURER REFUSED TO PROVIDE REPAIR ASSISTANCE AND THE VEHICLE WAS REPAIRED BY JPS FORD. THE FAILURE MILEAGE WAS NOT AVAILABLE.

6/20/2018

WAS PASSING BY THE TRUCK THE ALARM WAS GOING OFF, UPON OPENING THE DOOR THERE WAS WATER POURING OUT OF THE DOOR, THEN I NOTICED THE FRONT DASH WAS SOAKING WET. THE CONSOLE HAD SEVERAL INCHES OF WATER IN IT. THE TRUCK WAS FLATBEDDED TO COLUMBIA FORD, FOUND SUNROOF WAS INSTALLED IMPROPERLY FROM FORD FACTORY. TRUCK HAS 2" OF WATER IN CONSOLE, DRIPPING FROM HEADLINER AND SWITCHES, AND FLOOR. SEATS ARE SOAKED. THE TRUCK IS CURRENTLY AT FORD DEALERSHIP THEY ARE TELLING ME THEY CANNOT REMOVE THE SEATS OR THE FLOOR MATS BECAUSE FORD WILL NOT REIMBURSE THEM TO DO THE JOB. NOW MY TRUCK HAS BEEN EXPOSED TO MAJOR WATER FOR 10 DAYS AND IS STILL NOT BEING FIXED. NO ONE IS TOUCHING THE WATER THAT REMAINS IN THE CONSOLE, FLOOR OR SEATS. FORD HAS BEEN CONTACTED DIRECTLY AND THEY HAVE DENIED REPLACEMENT OF THIS VEHICLE. THIS TRUCK ONLY HAS 23,000 MILES ON IT AND WAS IN EXTREMELY GOOD CONDLITION PRIOR TO THIS HAPPENING. WE HAVE BEEN GOING TO THE DEALERSHIP EVERYDAY TO SEE IF THIS TRUCK IS DRYING OUT. WE JUST REMOVED THE SILL PLATE TO EXPOSE WIRES THAT ARE COMPLETELY UNDERWATER. AND THERE IS STILL 1" OF WATER IN THE FLOOR OF THE TRUCK. THE SERVICE MNGR QUOTED TO ME THERE WILL BE NO WAY HE COULD GUARANTEE THAT THIS TRUCK WILL NOT MOLD AND WILL NOT HAVE ELECTRICAL ISSUES IN THE FUTURE. THEY ARE NOT TAKING OUT ANYTHING OUT OF THE TRUCK, SEATS, FLOOR LINER ... NOTHING. WE HAVE A CASE NUMBER WITH FORD, THEY ARE THE ONES THAT RECOMMENDED THAT WE CONTACT YOUR COMPANY FOR ASSISTANCE BECAUSE FORD HAS DENIED THE CLAIM FOR REPLACEMENT OF THIS VEHICLE. I FEEL THAT THIS TRUCK IS GOING TO MOLD DUE TO THE WATER AND IS AN ELECTRICAL (FIRE) HAZARD DUE TO THE WATER IN THE SWITCHES CORRODING AND FOR THE LENGTH OF TIME OF EXPOSURE. THERE WAS WATER POURING OUT OF THE SWITCHES IN THE CEILING THAT CONTROL THE SUNROOF INTO THE CONSOLE AND DOWN THE FRONT DASH. THERE IS DISCOLORATION ALREADY STARTED.

12/18/2019

WAS PASSING BY THE TRUCK THE ALARM WAS GOING OFF, UPON OPENING THE DOOR THERE WAS WATER POURING OUT OF THE DOOR, THEN I NOTICED THE FRONT DASH WAS SOAKING WET. THE CONSOLE HAD SEVERAL INCHES OF WATER IN IT. THE TRUCK WAS FLATBEDDED TO COLUMBIA FORD, FOUND SUNROOF WAS INSTALLED IMPROPERLY FROM FORD FACTORY. TRUCK HAS 2" OF WATER IN CONSOLE, DRIPPING FROM HEADLINER AND SWITCHES, AND FLOOR. SEATS ARE SOAKED. THE TRUCK IS CURRENTLY AT FORD DEALERSHIP THEY ARE TELLING ME THEY CANNOT REMOVE THE SEATS OR THE FLOOR MATS BECAUSE FORD WILL NOT REIMBURSE THEM TO DO THE JOB. NOW MY TRUCK HAS BEEN EXPOSED TO MAJOR WATER FOR 10 DAYS AND IS STILL NOT BEING FIXED. NO ONE IS TOUCHING THE WATER THAT REMAINS IN THE CONSOLE, FLOOR OR SEATS. FORD HAS BEEN CONTACTED DIRECTLY AND THEY HAVE DENIED REPLACEMENT OF THIS VEHICLE. THIS TRUCK ONLY HAS 23,000 MILES ON IT AND WAS IN EXTREMELY GOOD CONDLITION PRIOR TO THIS HAPPENING. WE HAVE BEEN GOING TO THE DEALERSHIP EVERYDAY TO SEE IF THIS TRUCK IS DRYING OUT. WE JUST REMOVED THE SILL PLATE TO EXPOSE WIRES THAT ARE COMPLETELY UNDERWATER. AND THERE IS STILL 1" OF WATER IN THE FLOOR OF THE TRUCK. THE SERVICE MNGR QUOTED TO ME THERE WILL BE NO WAY HE COULD GUARANTEE THAT THIS TRUCK WILL NOT MOLD AND WILL NOT HAVE ELECTRICAL ISSUES IN THE FUTURE. THEY ARE NOT TAKING OUT ANYTHING OUT OF THE TRUCK, SEATS, FLOOR LINER ... NOTHING. WE HAVE A CASE NUMBER WITH FORD, THEY ARE THE ONES THAT RECOMMENDED THAT WE CONTACT YOUR COMPANY FOR ASSISTANCE BECAUSE FORD HAS DENIED THE CLAIM FOR REPLACEMENT OF THIS VEHICLE. I FEEL THAT THIS TRUCK IS GOING TO MOLD DUE TO THE WATER AND IS AN ELECTRICAL (FIRE) HAZARD DUE TO THE WATER IN THE SWITCHES CORRODING AND FOR THE LENGTH OF TIME OF EXPOSURE. THERE WAS WATER POURING OUT OF THE SWITCHES IN THE CEILING THAT CONTROL THE SUNROOF INTO THE CONSOLE AND DOWN THE FRONT DASH. THERE IS DISCOLORATION ALREADY STARTED.

12/18/2019

The vehicle air bag dash light warning lamp started to periodically come on and stay on, when it should have been off after the initial start cycle. When the air bag light is on, it reflects a defect in the system. Vehicle is not safe to drive with malfunctioning air bag system. The vehicle has a warranty on safety issues until 60,000 miles. We have confirmation of the issue in writing with Seth Wadley Ford dated March 12, 2020 with mileage recorded as 48,444. The service order number is 323328. It was again noted at Seth Wadley Ford dated July 6, 2020 with mileage recorded as 51,064. The service order number is 331898. Ford Motor Co. opened a case CAS-29479403. January 26, 2021 vehicle was dropped off at Seth Wadley Ford for repair. Ford Motor Co agreed to pay for the repair. The vehicle was in the shop until March 22, 2021. Service invoice number 348793 shows replacement of module, wiring asy main, sensor asy air bag, module seat heater control, and module seat heater control. November 2021, problem started recurring. February 21, 2022 went to Seth Wadley Ford with the light on to document recurrence of problem. Ford Motor Co. opened new case CAS-35533984. Seth Wadley Ford was unable to take truck in for repair until May 9, 2022. Vehicle shows DTC code for passenger air bag. Dealership cleared code and fault lamp recurs but does not show any code. Recommended replacement of air bag and pigtail. Ford Motor Co indicates repair is not under warranty. June 24, 2022, I contacted Ford Motor Co regarding repair, as this is a recurring problem related to initial complaint and repair. CAS-35533984 had been closed. A representative of Ford Motor Co. re-opened a new case CAS-37340218 Ford Motor Co offered to split repair 60/40. With additional extended warranty to include air bag/safety items at no charge. July 11, 2022 To date repair authorization has not been issued. Repair has not been completed.

7/12/2022

The contact owns a 2017 Ford F-450. The contact received notification of NHTSA Campaign Number: 22V087000 (Structure, Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

8/18/2022

The contact owns a 2017 Ford F-450. The contact stated that the vehicle had been diagnosed with an oil leak coming from the injector seals. The vehicle was serviced by the dealer and the contact picked up the vehicle after it was serviced. While driving from the dealer at approximately 40 MPH, the contact noticed white-grayish smoke coming from the passenger side of the vehicle. The contact immediately pulled over as black smoke began to emit from the vehicle vents as all occupants exited the vehicle. The vehicle quickly became engulfed in flames and the authorities were called to the scene. The fire was extinguished by the fire department. A fire report was filed. The contact, his wife and daughter all experienced mental trauma as a result of the fire; no medical attention was given. The vehicle was towed to an independent mechanic where it was later taken into possession by the contact's insurance company. The dealer was notified of the failure and denied any responsibility for the fire. The manufacturer was also notified of the failure and a case was filed; the contact was then referred to the NHTSA Hotline for assistance. The vehicle was destroyed as a result of the fire. The failure mileage was approximately 120,000.

6/6/2024

tailgate opens while driving could cause jackknife of trailer and truck has recall, recall has been performed 3 times and still having issues midway ford inspected and said the tailgate is functioning as intended no warning or indicators this is 2nd time this has happened and recalls have been performed also have surveillance video of me leaving a customer's house with tailgate up and closed and when i pull to end of driveway and make a left u can see the tailgate come down while in motion driving .ford motor company and the dealer refuse to help with damages and have no concern this could happen to me on a off ramp or at higher speeds and this could end up in a life threating situation, they cannot offer me a fix or repairs to my vehicle or trailer even though i have a letter from them that says they will, customer satisfaction program 21mo5 it states coverage for this issue for 10yrs or 150,000miles i currently have 117000 miles and year coverage until 2027

4/24/2025