2025 Ford Expedition Owner Complaints

Front seats have metal "Platinum" badges at about shoulder level. Badges have gap between badge and seat surface. Longer hair (below neck/ shoulder length or longer or hair in pony tail) gets trapped between badge and seat. This condition causes hair to be pulled and/or cut off. It's a painful distraction while driving and also when trapped, impairs head movement while vehicle is in motion. Tried to reach out to Ford, but being ignored. May cause a collision and it causing personal injury repeatedly. Date of incident recorded in this form is inaccurate in that it has not happened just once - rather it happens every day the vehicle is in use, repeatedly. We put this issue out on Facebook and it appears many consumers are having the same problem. Its not isolated. It's a design defect affecting all vehicles with this badge. Very poor design to incorporate a pinch point and cutting edge into a seating surface. Drivers or front seat passengers with short hair may not be affected. Everyone else is.

8/6/2025

The seats have metal emblems on them that pull your hair. It is not safe to be driving and have something pull your hair. It hurts!

8/25/2025

[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open recall that would be coming out but not till Q3 due to no fixes as of yet. I told them I didn't trust the car and what was I supposed to do. They sent me a text with a fix and said Ford told them it would be safe to drive. I had to follow the instructions on the message from Ford and the car was back up and running. [XXX], my family and I were returning from NC and there was a wreck that ensued in front of us and with about 60 feet of room, we tried to brake and the brakes failed on us and we rear ended the truck ahead and we totaled are new expedition max. I have tried to reach out to Ford and make a complaint but they keep hanging up on us and rejecting our phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

7/7/2025

2025 Expedition Safety Recalls* Transit custom passenger airbag replacement Recall incomplete Connecting rod inspection Recall incomplete 3.5L engine cup plug inspection Recall incomplete As no RECALLS are or have been reported for this vehicle, this REPORT IS an initial report in behalf of an investor. Please BROADCAST "AMBER ALERT", AS airbags are detrimental for safety during collision accidents of the body size and passager capacity. Please BROADCAST "amber alert" for HIGHWAY AND SAFETY control.

8/8/2025

[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open recall that would be coming out but not till Q3 due to no fixes as of yet. I told them I didn't trust the car and what was I supposed to do. They sent me a text with a fix and said Ford told them it would be safe to drive. I had to follow the instructions on the message from Ford and the car was back up and running. [XXX], my family and I were returning from NC and there was a wreck that ensued in front of us and with about 60 feet of room, we tried to brake and the brakes failed on us and we rear ended the truck ahead and we totaled are new expedition max. I have tried to reach out to Ford and make a complaint but they keep hanging up on us and rejecting our phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

7/7/2025

While driving the vehicle the screen starting flashing several braking warnings before I tried stopping. Once I tried to stop, the brakes didn’t not work. I was pushing the pedal all the way to the floor but no stopping. I have this on video as my wife started to record the flashing lights. The brakes finally engaged slowly before I was able to let it roll to a stop in a parking lot. This car was two weeks old.

10/9/2025

[XXX], I bought a new Ford Expedition Max Platinum. Four days after I bought the Ford Expedition Max, I experienced brake failure and all warning lights going off on the Ford. I was unable to brake correctly and almost causing a wreck on [XXX] in Charlottesville, VA. I called the Ford Dealership, (Myers Ford) in Elkton where I bought the Ford and they sent me a message saying there was an open recall that would be coming out but not till Q3 due to no fixes as of yet. I told them I didn't trust the car and what was I supposed to do. They sent me a text with a fix and said Ford told them it would be safe to drive. I had to follow the instructions on the message from Ford and the car was back up and running. [XXX], my family and I were returning from NC and there was a wreck that ensued in front of us and with about 60 feet of room, we tried to brake and the brakes failed on us and we rear ended the truck ahead and we totaled are new expedition max. I have tried to reach out to Ford and make a complaint but they keep hanging up on us and rejecting our phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

7/7/2025

2025 Expedition Safety Recalls* Transit custom passenger airbag replacement Recall incomplete Connecting rod inspection Recall incomplete 3.5L engine cup plug inspection Recall incomplete As no RECALLS are or have been reported for this vehicle, this REPORT IS an initial report in behalf of an investor. Please BROADCAST "AMBER ALERT", AS airbags are detrimental for safety during collision accidents of the body size and passager capacity. Please BROADCAST "amber alert" for HIGHWAY AND SAFETY control.

8/8/2025

2025 Expedition Safety Recalls* Transit custom passenger airbag replacement Recall incomplete Connecting rod inspection Recall incomplete 3.5L engine cup plug inspection Recall incomplete As no RECALLS are or have been reported for this vehicle, this REPORT IS an initial report in behalf of an investor. Please BROADCAST "AMBER ALERT", AS airbags are detrimental for safety during collision accidents of the body size and passager capacity. Please BROADCAST "amber alert" for HIGHWAY AND SAFETY control.

8/8/2025

While driving the vehicle the screen starting flashing several braking warnings before I tried stopping. Once I tried to stop, the brakes didn’t not work. I was pushing the pedal all the way to the floor but no stopping. I have this on video as my wife started to record the flashing lights. The brakes finally engaged slowly before I was able to let it roll to a stop in a parking lot. This car was two weeks old.

10/9/2025

The contact rented a 2025 Ford Expedition Max. The contact stated that while stopped at a gas station, the front driver's side door was opened and was cut by the edge of the door. The bottom of the door was at a 90-degree angle, and the edge of the door was sharp. The contact sustained a 2 1/2 in. cut on the right front lower part of the leg. No medical attention was received. The contact stated that the cut left a scar on his leg. The manufacturer was not notified of the failure. The failure mileage was approximately 7,300. The VIN was not available.

10/30/2025

The contact owns a 2025 Ford Expedition. The contact stated that while driving 75 MPH, the steering wheel failed to steer in the intended direction. The contact stated that the blue cruise hands-free system was activated during the failure. In addition, the vehicle was shaking and the brakes were independently activated. The contact was able to correct the steering wheel to the intended lane. No warning lights were illuminated. The contact stated that the failure could have caused a crash. In addition, the failure occurred while the contact was driving at night. The contact's wife and grandchild were occupants in the vehicle during the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,500.

12/8/2025

The contact owns a 2025 Ford Expedition. The contact stated that while driving 75 MPH, the steering wheel failed to steer in the intended direction. The contact stated that the blue cruise hands-free system was activated during the failure. In addition, the vehicle was shaking and the brakes were independently activated. The contact was able to correct the steering wheel to the intended lane. No warning lights were illuminated. The contact stated that the failure could have caused a crash. In addition, the failure occurred while the contact was driving at night. The contact's wife and grandchild were occupants in the vehicle during the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,500.

12/8/2025

I have a new 2025 Ford Expedition Max Platinum. I paid for the 8 year Blue Cruise option. The Blue Cruise function has never worked properly even after allowing Ford to service the vehicle on 2 separate occasions - once for almost 2 weeks. When adaptive cruise + lane positioning is selected, the car will go into Blue Cruise and then within 30 second give a watch the road warning (regardless of face position) and then force the car to slow down - very alarming and very dangerous. This happened on multiple occasions on I81 which created a safety issue. Every attempt to deal with FORD has failed. In sharing my experience, it seems this is a problem with all 2025 Ford Expeditions!

12/20/2025

I have a new 2025 Ford Expedition Max Platinum. I paid for the 8 year Blue Cruise option. The Blue Cruise function has never worked properly even after allowing Ford to service the vehicle on 2 separate occasions - once for almost 2 weeks. When adaptive cruise + lane positioning is selected, the car will go into Blue Cruise and then within 30 second give a watch the road warning (regardless of face position) and then force the car to slow down - very alarming and very dangerous. This happened on multiple occasions on I81 which created a safety issue. Every attempt to deal with FORD has failed. In sharing my experience, it seems this is a problem with all 2025 Ford Expeditions!

12/20/2025

I have a new 2025 Ford Expedition Max Platinum. I paid for the 8 year Blue Cruise option. The Blue Cruise function has never worked properly even after allowing Ford to service the vehicle on 2 separate occasions - once for almost 2 weeks. When adaptive cruise + lane positioning is selected, the car will go into Blue Cruise and then within 30 second give a watch the road warning (regardless of face position) and then force the car to slow down - very alarming and very dangerous. This happened on multiple occasions on I81 which created a safety issue. Every attempt to deal with FORD has failed. In sharing my experience, it seems this is a problem with all 2025 Ford Expeditions!

12/20/2025