2013 Ford Escape Owner Complaints

MY 2013 FORD ESCAPE, 1.6 LITER ENGINE, HAD 3 RECALLS, (TWO WERE ENGINE FIRE RELATED). ALL 3 RECALL REPAIRS WERE DONE BY THE LOCAL FORD DEALER, SALEM, VA. WE PICKED VEHICLE UP AFTER THIRD RECALL WORK HAD BEEN DONE ON 9/17/12. WE ASSUMED THE RECALL WORK WAS DONE CORRECTLY, AND THAT FORD'S "FIX" WORKED CORRECTLY. ON 9/21/12 WE WERE TRAVELING EAST AT 65 MPH IN THE RIGHT LANE ON I-64 NEAR CHARLOTTESVILLE, VA. IT WAS ABOUT 1 PM IN THE AFTERNOON. THERE WAS A "POP" SOUND IN THE ENGINE AREA. INSTANTLY, THE ACCELERATOR HAD NO RESPONSE, THE HIGH ENGINE TEMPERATURE WARNING LIGHT CAME ON, AND THEN ALL WARNING LIGHTS, GAUGES, & TACHOMETER ALL WENT DEAD. LUCKILY, WE WERE ADJACENT TO AN EXIT RAMP, AND WE COASTED TO A STOP ON RTE 20/53. IMMEDIATELY, WHITE STEAM CAME OUT OF THE ENGINE COMPARTMENT. KNOWING THE THIRD RECALL DEALT WITH THE "RISK OF ENGINE FIRES", WE GOT OUT, AND MOVED WELL AWAY FROM THE VEHICLE. WITHIN MINUTES, BROWN, OILY SMOKE CAME OUT FROM UNDER THE HOOD. THEN FLAMES CAME OUT FROM UNDER THE HOOD, AT THE WINDSHIELD AND OUT THE SIDES OF THE ENGINE COMPARTMENT. THEN THE CAR BURST INTO FLAMES AND WAS DESTROYED. PICTURES WERE TAKEN OF THE VEHICLE ON FIRE, AND AFTER IT WAS OUT, WITH A CELL PHONE. AFTER THE FIRE WAS OUT, THE VEHICLE WAS TAKEN TO THE FORD DEALER IN CHARLOTTESVILLE, VA.. WE WERE TOLD THE INSURANCE COMPANY HAD RETAINED A FIRE INSPECTOR TO LOOK AT THE CAR, AND ASK ME QUESTIONS, WHICH HE DID. LATER THE INSPECTOR SAID THE INSURANCE COMPANY DID NOT REQUIRE A REPORT. WE FEEL WE ARE LUCKY TO BE ALIVE! *TR

10/16/2012

THERE IS AN ACCELERATION LAG ON PARTIAL THROTTLE. THIS MAINLY OCCURS WHEN STARTING THE VEHICLE OR WHEN ACCELERATING AFTER A TURN. WHEN NO ACCELERATION IS FELT, THE THROTTLE PEDAL IS DEPRESSED FURTHER AND, AFTER A DELAY, THE VEHICLE TAKES OFF LIKE A ROCKET. WHEN DRIVING THE VEHICLE USING THE MANUAL SHIFT MODE, IT OPERATES WITHOUT AN ACCELERATION DELAY. THE VEHICLE WAS BROUGHT TO THE DEALERSHIP FOR THIS PROBLEM. THEY LOOKED AT THE VEHICLE AND STATED IT DRIVES LIKE ALL OF THE OTHER 1.6 LITER ESCAPE VEHICLES ON THEIR LOT. THE DELAY IN ACCELERATION HAS THE POTENTIAL TO CAUSE AN ACCIDENT. A SIDE ISSUE IS WITH SYNC. THE CLOCK LOSES TIME, IT'S VERY SLOW TO RESPOND, IT ISN'T ALWAYS ABLE TO SYNC PHONES, UNDERSTAND VOICE COMMANDS, AND IT'S LOCKED UP...REQUIRING A MASTER RESET. THERE'S ALSO TOO MUCH ROAD NOISE TRANSMITTED TO THOSE ON THE OTHER END...CONSEQUENTLY, IT'S DIFFICULT FOR THEM TO HEAR THE CONVERSATION. *TR

11/13/2012

WARNING LIGHT FAILED TO GO ON FOR A FLAT TIRE. LIGHT WENT ON WHEN TIRE WAS REMOVED. AFTER TEMPORARY TIRE WAS PUT ON 3 DIFFERENT LIGHTS KEPT FLASHING ON AND OFF WHEN DRIVEN. *TR

8/16/2012

CROSS TRAFFIC WARNING SYSTEM IS OVERLY SENSITIVE AND PROVIDES FALSE WARNINGS. THIS CREATES A DISTRACTION FROM DRIVING. WHEN THE TRANSMISSION IS IN REVERSE THE CROSS TRAFFIC WARNING SYSTEM WILL ALARM WHEN VEHICLES ARE APPROXIMATELY 50 FEET AWAY OR WHEN TRAFFIC IS PASSING ON THE OPPOSITE SIDE OF THE ROAD (I.E. WHEN PARALLEL PARKING). THE SYSTEM HAS ALSO ALARMED WHEN NO VEHICULAR OR PEDESTRIAN TRAFFIC IS PRESENT. IT IS UNPREDICTABLE. THE ALARM IS EXTREMELY DISTRACTING TO THE DRIVING TASK AT HAND. ADDITIONALLY, WHEN IN REVERSE, THE DRIVER SHOULD BE LOOKING BEHIND THE VEHICLE, NOT AT THE DASHBOARD WHERE AN ALARM MESSAGE IS DISPLAYED. SILENCING THE ALARM REQUIRES THE DRIVER TO FIND A SMALL "OK" BUTTON OR SCROLL THROUGH SEVERAL MENUS THAT IS LOCATED NEXT TO THE SPEEDOMETER. THE ALARM HAS ALSO ACTIVATED AS THE TRANSMISSION GEAR SHIFT PASSES 'REVERSE' WHILE BEING PUT IN 'DRIVE'. THE DEALER HAS ACKNOWLEDGED THIS CAN BE DISTRACTING AND THAT A REPAIR FOR THIS DOES NOT EXIST. *TR

9/25/2012

THERE IS AN ACCELERATION LAG ON PARTIAL THROTTLE. THIS MAINLY OCCURS WHEN STARTING THE VEHICLE OR WHEN ACCELERATING AFTER A TURN. WHEN NO ACCELERATION IS FELT, THE THROTTLE PEDAL IS DEPRESSED FURTHER AND, AFTER A DELAY, THE VEHICLE TAKES OFF LIKE A ROCKET. WHEN DRIVING THE VEHICLE USING THE MANUAL SHIFT MODE, IT OPERATES WITHOUT AN ACCELERATION DELAY. THE VEHICLE WAS BROUGHT TO THE DEALERSHIP FOR THIS PROBLEM. THEY LOOKED AT THE VEHICLE AND STATED IT DRIVES LIKE ALL OF THE OTHER 1.6 LITER ESCAPE VEHICLES ON THEIR LOT. THE DELAY IN ACCELERATION HAS THE POTENTIAL TO CAUSE AN ACCIDENT. A SIDE ISSUE IS WITH SYNC. THE CLOCK LOSES TIME, IT'S VERY SLOW TO RESPOND, IT ISN'T ALWAYS ABLE TO SYNC PHONES, UNDERSTAND VOICE COMMANDS, AND IT'S LOCKED UP...REQUIRING A MASTER RESET. THERE'S ALSO TOO MUCH ROAD NOISE TRANSMITTED TO THOSE ON THE OTHER END...CONSEQUENTLY, IT'S DIFFICULT FOR THEM TO HEAR THE CONVERSATION. *TR

11/13/2012

MY WIFE WAS DRIVING THE VEHICLE AT THE TIME OF THE INCIDENT. THE CAR WAS AT A STOP WHEN IT ACCELERATED SUDDENLY FOR A SHORT BURST. THE BRAKES DID NOT HOLD THE VEHICLE IN ONE SPOT AND SHE TAPPED THE VEHICLE IN FRONT OF HER CAUSE TWO MINOR SCRATCHES ON THE OTHER VEHICLE'S BUMPER. OUR INSURANCE COMPANY HAS BEEN CONTACTED AND IS IN THE PROCESS OF GETTING THE OTHER VEHICLE REPAIRED. THE ESCAPE DID NOT SUSTAIN ANY NOTICEABLE DAMAGE. THE ESCAPE IS HEADING BACK TO THE DEALERSHIP TO BE LOOKED AT. THIS HAS ONLY OCCURRED ONCE THAT WE KNOW OF BUT I HAVE NOTICED ONCE THAT THE VEHICLE DID JUMP A BIT IN RPMS AND SPEED WHILE DRIVING IT AT A STEADY SPEED ON A FAIRLY FLAT ROAD. *TR

11/26/2012

THE GAS PEDAL IS TOO CLOSE TO THE BRAKE. WHEN I WEAR BIG SHOES, THE BACK LEFT SIDE EDGE OF MY SHOE CATCHES THE BACK SIDE OF THE BRAKE WHEN I LIFT IT OFF THE GAS. SERIOUS PROBLEM THAT SHOULD BE CORRECTED. *TR

7/11/2012

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE ACCELERATOR AND THE BRAKE PEDALS WERE TOO CLOSE IN PROXIMITY. THE CONTACT MENTIONED TO THE DEALER WHEN HE PURCHASED THE VEHICLE THAT HE FELT THE PEDALS WERE TOO CLOSE BUT WAS ADVISED THAT IT WAS HOW THE VEHICLE WAS DESIGNED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 3,000.

7/16/2012

THE ACCELERATOR AND BRAKE PEDAL ARE VERY, VERY CLOSE - DANGEROUSLY CLOSE. THE VEHICLES NEED TO BE RECALLED TO HAVE THIS DESIGN AND MANUFACTURE FLAW CORRECTED. OTHERWISE, THERE WILL BE MULTIPLE ACCIDENTS DUE TO THIS DESIGN/PLACEMENT FLAW. *TR

7/7/2012

THE GAS PEDAL IS TOO CLOSE TO THE BRAKE. WHEN I WEAR BIG SHOES, THE BACK LEFT SIDE EDGE OF MY SHOE CATCHES THE BACK SIDE OF THE BRAKE WHEN I LIFT IT OFF THE GAS. SERIOUS PROBLEM THAT SHOULD BE CORRECTED. *TR

7/11/2012

2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE THROTTLE ISSUES AND CONSUMER SEEKS REIMBURSEMENT. *SMD THE CONSUMER STATED THE THROTTLE RESPONSE ON THE VEHICLE WAS HORRIBLE. THE CONSUMER STATED THERE WAS AN ABNORMAL HESITATION. THE DEALER CLAIMED IT HAD TO WITH THE NEW 1.6 NO BOOST ENGINE AND THE DELAYED RESPONSE OF THE TURBO. HOWEVER, THERE WAS NO FIX FOR IT. ALSO, THE CONSUMER NOTICED THE CLOCK WOULD RESET FOR NOT REASON AND THE PRESET RADIO STATIONS WOULD RANDOMLY GO BLANK. THE DEALER RE-LOADED THE SOFTWARE FOR THE DISPLAY TO FIX THE ISSUE. HOWEVER, A WEEK LATER THE RADIO WENT COMPLETELY DEAD FOR ONE DAY, BUT CAME BACK ON THE NEXT DAY. ALSO, THE GAS MILEAGE WAS NO WHERE NEAR WHERE FORD INDICATED IT SHOULD BE ( 23 MPG CITY, 26 MPG COMBO, 33 MPG HIGHWAY).

2/20/2013

I PULLED INTO THE SERVICE STATION FOR FUEL. THE ATTENDANT PLACED THE GAS PUMP NOZZLE INTO MY VEHICLES NEW STYLE CAPLESS GAS TANK AND BEGAN TO FILL THE TANK FULL OF FUEL. ONCE THE TANK REACHED THE LIMIT THE NOZZLE SHUT OFF, WHEN THE ATTENDANT WENT TO REMOVE THE NOZZLE IT WOULD NOT RELEASE FROM THE CAR. FOR OVER 2 HOURS MY CAR WAS ATTACHED TO THE NOZZLE, UNTIL THE GAS STATION OWNER CAME AND HAD TO USE A SCREWDRIVER TO PRY IT OUT. GOOD THING BY LAW IN NJ A ATTENDANT MUST BE THEIR WHEN THE STATION IS OPEN OR I WOULD HAVE BEEN STUCK, THEIR WAS NO PHONE RECEPTION. *TR

5/30/2013

THE RAIN SENSOR DOES NOT OPERATE PROPERLY WHEN THE WIPERS ARE USED IN THE 'INTERMITTENT' SETTING. THE OPERATION OF THE WIPERS WHEN USING THE INTERMITTENT FEATURE ARE VERY UNPREDICTABLE, REGARDLESS OF THE DELAY SETTING USED. THE WIPERS WILL OFTEN NOT ACTIVATE ALLOWING RAIN TO ACCUMULATE ON THE WINDSHIELD TO THE POINT OF IMPAIRING VISIBILITY DRASTICALLY. AT OTHER TIMES THE WIPERS WILL ACTIVATE WHEN RAIN WATER IS NOT COLLECTING ON THE WINDSHIELD, SUCH AS WHEN STOPPED UNDER A HIGHWAY OVERPASS. *TR

9/25/2012

LAST WEEK I NOTICED WHEN I WAS IN PARK THAT I SPRAYED MY WIDOWS AND THE WIPERS DID NOT TURN ON. I HAD TO LIFT THE WIPERS AND SLAP THEM AGAINST THE WINDOW AND THEN GO BACK INTO THE CAR AND THEY WORKED FINE. THOUGHT IT WAS JUST A FLUKE. TODAY DRIVING TO WORK I HAD ANOTHER ISSUE. WHEN I INITIALLY STARTED THE CAR THE WIPERS WORKED FINE TO CLEAN OFF THE RAIN DROPS AND I SHUT THEM OFF. WHEN I WAS ON FREEWAY I USED THE SPRITZER AND THE WIPERS DID NOT START. I MOVED THE SWITCH TO ALL SETTING AND STILL NOTHING HAPPENED. I SPRITZED THE WATER 2 MORE TIMES AND STILL NOTHING OTHER THAN I WAS BLINDED BY THE WATER ON THE WINDSHIELD. I HAD TO PULL ON THE SHOULDER AND GET OUT OF THE CAR AND LIFT THE WIPERS OFF THE WINDOW. WHEN I GOT BACK IN THE CAR THEY STARTED UP FINE AND AGAIN WORKED AS THEY SHOULD. THIS WAS VERY DANGEROUS THIS MORNING. I CALLED SERVICE AND THEY TOLD ME THEY WOULD LOOK AT THEM. *TR

10/17/2012

MY 2013 FORD ESCAPE, 1.6 LITER ENGINE, HAD 3 RECALLS, (TWO WERE ENGINE FIRE RELATED). ALL 3 RECALL REPAIRS WERE DONE BY THE LOCAL FORD DEALER, SALEM, VA. WE PICKED VEHICLE UP AFTER THIRD RECALL WORK HAD BEEN DONE ON 9/17/12. WE ASSUMED THE RECALL WORK WAS DONE CORRECTLY, AND THAT FORD'S "FIX" WORKED CORRECTLY. ON 9/21/12 WE WERE TRAVELING EAST AT 65 MPH IN THE RIGHT LANE ON I-64 NEAR CHARLOTTESVILLE, VA. IT WAS ABOUT 1 PM IN THE AFTERNOON. THERE WAS A "POP" SOUND IN THE ENGINE AREA. INSTANTLY, THE ACCELERATOR HAD NO RESPONSE, THE HIGH ENGINE TEMPERATURE WARNING LIGHT CAME ON, AND THEN ALL WARNING LIGHTS, GAUGES, & TACHOMETER ALL WENT DEAD. LUCKILY, WE WERE ADJACENT TO AN EXIT RAMP, AND WE COASTED TO A STOP ON RTE 20/53. IMMEDIATELY, WHITE STEAM CAME OUT OF THE ENGINE COMPARTMENT. KNOWING THE THIRD RECALL DEALT WITH THE "RISK OF ENGINE FIRES", WE GOT OUT, AND MOVED WELL AWAY FROM THE VEHICLE. WITHIN MINUTES, BROWN, OILY SMOKE CAME OUT FROM UNDER THE HOOD. THEN FLAMES CAME OUT FROM UNDER THE HOOD, AT THE WINDSHIELD AND OUT THE SIDES OF THE ENGINE COMPARTMENT. THEN THE CAR BURST INTO FLAMES AND WAS DESTROYED. PICTURES WERE TAKEN OF THE VEHICLE ON FIRE, AND AFTER IT WAS OUT, WITH A CELL PHONE. AFTER THE FIRE WAS OUT, THE VEHICLE WAS TAKEN TO THE FORD DEALER IN CHARLOTTESVILLE, VA.. WE WERE TOLD THE INSURANCE COMPANY HAD RETAINED A FIRE INSPECTOR TO LOOK AT THE CAR, AND ASK ME QUESTIONS, WHICH HE DID. LATER THE INSPECTOR SAID THE INSURANCE COMPANY DID NOT REQUIRE A REPORT. WE FEEL WE ARE LUCKY TO BE ALIVE! *TR

10/16/2012

2013 FORD ESCAPE SITUATION IS THAT WHEN I TRANSFER MY FOOT FROM THE ACCELERATOR TO THE BRAKE PEDAL, BESIDES LIGHTLY BRAKING THE VEHICLE EXPERIENCES A SURGE IN ACCELERATION ... CAUSING UNEXPECTED ACCELERATION WHEN THE DRIVER WOULD EXPECT THE VEHICLE TO BE BRAKING. THERE ARE 1 OR 2 PROBLEMS: 1) THE BRAKE PEDAL IS TOO CLOSE TO THE ACCELERATOR PEDAL [MORE SO FOR A MALE DRIVER WITH A WIDER FOOT THAN A FEMALE DRIVER]. 2) THE BRAKE PEDAL HAS TOO MUCH MOVEMENT WHILE THE DRIVER IS TRYING TO BRAKE, IN THAT PRESSURE ON THE BRAKE PEDAL PUSHES THE PEDAL TO AND PAST THE ACCELERATOR PETAL; IN THAT IF THE FOOT IS NOT EXACTLY ON THE BRAKE PEDAL, THE ACCELERATOR PUSHES DOWN AND CAUSES A POWER SURGE, WHEN THE DRIVER IS EXPECTING THE VEHICLE TO BE BRAKING. THE PROBLEM IS THE DESIGN AND FUNCTION OF THE BRAKE PEDAL. THE BRAKE PETAL HAS SUCH A LONG TRAVEL, THAT WHEN A PERSON'S FOOT IS NOT 100% ON THE BRAKE THAT THE FOOT ALSO PRESSES ON THE ACCELERATOR PEDAL, CAUSING THE VEHICLE TO SURGE FORWARD UNEXPECTEDLY, INSTEAD OF STOPPING. THIS IS MOST LIKELY TO HAPPEN WITH A MAN'S FOOT, BEING WIDER THAN A FEMALE'S FOOT. I HAVE EXPERIENCED THIS ON VARIOUS OCCASIONS; ALL OF WHICH CAUSED AN EXTREMELY TRAUMATIC SITUATION(S): 1) TRAVELING ON THE FREEWAY, WHEN TRAFFIC BACKS UP OR ANOTHER VEHICLE CHANGES INTO MY DRIVING LANE - IN EITHER CONDITION, WHERE FORCED TO BRAKE 'UNEXPECTEDLY', THE VEHICLE SURGES FORWARD. 2) WHEN BRAKING AT AN INTERSECTION, TAKING THE FOOT FROM THE ACCELERATOR TO THE BRAKE, INITIALLY THE CAR SLOWS DOWN, BUT WHEN THE BRAKE IS PRESSED TO STOP THE CAR, THE CAR ACCELERATES UNEXPECTEDLY, I.E, A PEDESTRIAN IS CROSSING THE STREET IN AN INTERSECTION AND THE VEHICLE ACCELERATES UNEXPECTEDLY AND POSSIBLY INJURING THE PEDESTRIAN. THE FORD DEALER SAID THAT THEY CANNOT FIX A "DESIGN FLAW". *TR

12/3/2012

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE DRIVER'S SIDE REAR EXTERIOR DOOR HANDLE DID NOT RETURN TO THE CLOSED POSITION, CAUSING THE DOOR TO NOT LATCH. THE VEHICLE WAS TAKEN TO THE DEALER. AFTER DIAGNOSIS, THEY ADVISED HIM THAT THE CHILD SAFETY LOCK CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 10. THE CURRENT MILEAGE WAS APPROXIMATELY 1,200. THE VIN WAS UNAVAILABLE. *TR

3/15/2013

THE CAR WAS PARKED, I TURN ON THE ENGINE MY SON WAS IN THE FRONT PASSENGER SIDE WITH HIS RIGHT LEG OUT THE CAR AND DOOR OPEN. I WAS PACKING SOME STUFF TO THE BACK SIT. WHEN THE SUV WENT ON REVERSE WHILE THE GEAR WAS ON PARK. THERE IS NO EXPLANATION OF HOW THE CAR WENT ON REVERSE. THE RIGHT DOOR WAS OPENED AND HIT A BRICK FENCE THAT WAS ON THE SIDEWALK THE INSIDE PANEL OF THE BROKE WITH THE IMPACT AND CUT MY SON'S LEG. AMBULANCE TOOK HIM TO THE EMERGENCY ROOM AND 10 STITCHES INSIDE AND OUTSIDE WERE DONE TO HIS LEG. I COMPLAINT TO FORD AND THEY TOLD ME TO TAKE THE CAR TO THE DEALER WHERE I PURCHASED THE CAR 4 DAYS BEFORE THE ACCIDENT FOR PROPER INSPECTION. THE PROCESS MAY TAKE 1 TO 2 MONTHS. I RECEIVED A CALL FROM SERVICE DEPT SAYING THE THERE WHERE NO MECHANICAL PROBLEMS FOUND AND TO PICK UP THE CAR.POLICE REPORT WAS SUBMITTED AND NO LEGAL PAPERWORK WAS RECEIVED YET FROM FORD. THERE ARE OTHER PEOPLE COMPLAINING ABOUT SOMETHING SIMILAR HAPPENED BUT FORD IS NOT RECOGNIZING THE PROBLEM. HOW I KNOW THAT A PROPER INSPECTION WAS MADE AND THAT THIS CAR IS SAFE? *TR

5/23/2013

THE GAS PEDAL IS TOO CLOSE TO THE BRAKE. WHEN I WEAR BIG SHOES, THE BACK LEFT SIDE EDGE OF MY SHOE CATCHES THE BACK SIDE OF THE BRAKE WHEN I LIFT IT OFF THE GAS. SERIOUS PROBLEM THAT SHOULD BE CORRECTED. *TR

7/11/2012

I HAVE THE 2.0 SE WITH ROOF RAILS AND PANORAMIC SUNROOF. THERE IS A WATER LEAK ON THE DRIVER'S SIDE HEADLINER RIGHT NEAR THE A-PILLAR. I PULLED BACK THE HEADLINER AND WATER IS DRIPPING FROM AN AREA ADJACENT TO A NYLON FASTENER. THE CAR IS PARKED ON AN INCLINE AND THE FRONT OF THE CAR IS HIGHER THAN THE REAR, SO THE SUNROOF CANNOT BE THE SOURCE OF THE LEAK. *TR

9/28/2012

WARNING LIGHT FAILED TO GO ON FOR A FLAT TIRE. LIGHT WENT ON WHEN TIRE WAS REMOVED. AFTER TEMPORARY TIRE WAS PUT ON 3 DIFFERENT LIGHTS KEPT FLASHING ON AND OFF WHEN DRIVEN. *TR

8/16/2012

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH DURING THE NIGHT, THE DAYTIME RUNNING LIGHTS AND THE INSTRUMENT PANEL LIGHTS ILLUMINATED AUTOMATICALLY HOWEVER, THE TAIL LIGHTS WOULD NOT ILLUMINATE UNLESS ACTIVATED MANUALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO ADVISED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER ALSO ADVISED THE CONTACT THAT THE VEHICLE FUNCTIONED AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22.

12/13/2012

MY WIFE WAS DRIVING THE VEHICLE AT THE TIME OF THE INCIDENT. THE CAR WAS AT A STOP WHEN IT ACCELERATED SUDDENLY FOR A SHORT BURST. THE BRAKES DID NOT HOLD THE VEHICLE IN ONE SPOT AND SHE TAPPED THE VEHICLE IN FRONT OF HER CAUSE TWO MINOR SCRATCHES ON THE OTHER VEHICLE'S BUMPER. OUR INSURANCE COMPANY HAS BEEN CONTACTED AND IS IN THE PROCESS OF GETTING THE OTHER VEHICLE REPAIRED. THE ESCAPE DID NOT SUSTAIN ANY NOTICEABLE DAMAGE. THE ESCAPE IS HEADING BACK TO THE DEALERSHIP TO BE LOOKED AT. THIS HAS ONLY OCCURRED ONCE THAT WE KNOW OF BUT I HAVE NOTICED ONCE THAT THE VEHICLE DID JUMP A BIT IN RPMS AND SPEED WHILE DRIVING IT AT A STEADY SPEED ON A FAIRLY FLAT ROAD. *TR

11/26/2012

UPON TAKING OFF DRIVER SIDE SEAT BELT, IT WOULD NOT RETRACT. PULLING OUT AND FASTENING THE SEAT BELT IT WILL NOT RETRACT AND TIGHTEN. TOOK TO FORD ON NOV. 26TH. SAID IT IS A KNOWN PROBLEM. HAVE TO ORDER PARTS BUT WAS TOLD THAT SEAT BELT DOES NOT FUNCTION PROPERLY BUT HAVE AIR BAGS IF ANYTHING WAS TO HAPPEN. A MALFUNCTIONING SEAT BELT IS NOT A WARM FEELING TO DRIVE AROUND WITH. BIG SAFETY ISSUE. *TR

12/10/2013

2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE HOOD DAMAGE BY DEALERSHIP AND SEVERAL RECALLS. *SMD

1/16/2013

THE AUTO STALLS RANDOMLY ON OCCASION. I FEEL THIS IS A DANGEROUS SITUATION, HOWEVER, THE DEALER CAN'T GET A CODE SO FORD WILL NOT FIX. FORD CLEARLY KNOWS THIS IS A THROTTLE PROBLEM WITH MANY OF THEIR VEHICLES, AND AS I UNDERSTAND, IT HAS BEEN INVESTIGATED FOR A RECALL SEVERAL TIMES. HOW CAN I GET THEM TO FIX IT? *TR

11/8/2013

WARNING LIGHT FAILED TO GO ON FOR A FLAT TIRE. LIGHT WENT ON WHEN TIRE WAS REMOVED. AFTER TEMPORARY TIRE WAS PUT ON 3 DIFFERENT LIGHTS KEPT FLASHING ON AND OFF WHEN DRIVEN. *TR

8/16/2012

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE TIRES ON THE VEHICLE WERE CONTINENTAL CON TIP SMALL RO CONTACT, SIZE 235/15/R17. THE CONTACT STATED WHILE DRIVING AT SLOW SPEEDS THE VEHICLE WOULD HYDRO PLANE IN RAINY WEATHER CONDITIONS. THE FAILURE OCCURRED TWICE SINCE THE VEHICLE WAS PURCHASED. THE DEALER WAS CONTACTED AND ADVISED HIM TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 5,500.

10/16/2012

I WAS DRIVING FOR FIRST TIME AFTER BUYING VEHICLE ON THE HIGHWAY AT AROUND 55 MPH AND THE REAR OF VEHICLE BEGAN TO BOUNCE PU AND DOWN ABOUT TEN BOUNCES. IT HAPPENED AFTER GOING OVER AN UNEVEN SURFACE, BUT NOT A BUMP. IT WAS VERY ODD. I HAD SOME DISCOMFORT IN MY NECK AS A RESULT AND A GENERAL UNEASE OF WONDERING WHAT WAS WRONG WITH THE SUSPENSION AS WELL AS A FEAR OF LOSING CONTROL OF THE VEHICLE ON THE HIGHWAY. THIS HASN'T HAPPENED AGAIN ALTHOUGH THE EXCESS IN BOUNCINESS AND THE VERY UNCOMFORTABLE RIDE OF THE VEHICLE HAS CONTINUED AND GIVES ME NECK PAIN EVERY TIME I DRIVE IT AND I'VE ONLY OWNED IT FOR ONE WEEK. IN MY VIEW, EITHER MY PARTICULAR VEHICLE SUSPENSION IS FAULTY OR THERE IS A GENERAL ISSUE WITH DESIGN OF SUSPENSION. *TR

2/25/2013

VEHICLE HAS BEEN TO THE DEALER THREE TIMES FOR A CLICKING/CLUNKING SOUND COMING FROM THE FRONT END. TSB 13-3-2 AND TSB 13-5-11 HAVE BEEN PERFORMED BUT THE PROBLEM STILL EXISTS. VEHICLE HAS BEEN AT THE DEALER THREE OTHER OCCASIONS FOR TSB'S. ENGINEER SUPPOSEDLY COMING TO DEALER 5/28/13 TO CHECK VEHICLE. *TR

5/27/2013

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE SITTING IDLE AT A RED LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE WAS PUSHED FORWARD, CAUSING HER TO CRASH INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A BROKEN TAIL BONE AND HEAD INJURIES. A POLICE REPORT WAS FIELD. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE AIR BAG FAILURE. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 847. *TR

7/2/2013

WHEN I BRAKE TO SLOW DOWN THE CAR FOR A RED-LIGHT STOP THE ENGINE SHUT DOWN BEFORE THE CAR WAS COMPLETELY STOPPED. THIS HAPPENED 3 TIMES IN THE 4/20 WEEK. FORD SERVICE COULDN'T FIND WHAT'S WRONG BECAUSE THEY COULDN'T "REPRODUCE" THE PROBLEM. ANOTHER SAFETY ISSUE IS THE PASSENGER AIRBAG. THE AIRBAG-OFF WARNING SIGN ALWAYS LIT UP RANDOMLY WHEN MY SON SITS IN THAT SEAT. MY SON IS SLIGHTLY OVER 100 LBS. FORD PEOPLE SAID HE HAS TO SIT STRAIGHT UP, WHICH I THINK IS RIDICULOUS AND OUTRAGEOUS. *TR

5/1/2014

2013 FORD ESCAPE RECALL NHTSA CAMPAIGN ID NO. 12V319000. THIS IS A SERIOUS PROBLEM. I CANNOT DRIVE THE CAR SAFELY WITHOUT REMOVING MY RIGHT SHOE. THE PEDALS ARE TOO CLOSE TOGETHER. I REALLY DON'T SEE HOW STREAMING THE CARPET TO THE LEFT OF THE GAS PEDAL IS GOING TO MAKE ANY DIFFERENCES. I HAVE TO KIDDY-CORNER MY FOOT OVER TO THE GAS PEDAL AS IT IS NOW. *TR

7/19/2012

2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE HOOD DAMAGE BY DEALERSHIP AND SEVERAL RECALLS. *SMD

1/16/2013

CONSUMER WRITES IN REGARDS TO RECALL FOR FUEL LINE PROBLEMS WITH FORD VEHICLE *TGW THE CONSUMER STATED HE WAS NOT PROVIDED A LOANER VEHICLE FOR THE SIX DAYS THE DEALER HAD HIS VEHICLE. RECALL # 12V336000.

8/20/2012

2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE HOOD DAMAGE BY DEALERSHIP AND SEVERAL RECALLS. *SMD

1/16/2013

RECALL NOTHING IS BEING DONE. *TR

12/20/2012

WHEN THE START BUTTON OF THE VEHICLE IS PRESSED, THE INSTRUMENT CLUSTER AND SYNCH PANEL OF THE VEHICLE WILL ENERGIZE BUT THE STARTER MOTOR WILL NEITHER TURN OVER NOR ENGAGE. THIS PROBLEM IS INTERMITTENT AND HAS NEITHER BEEN REPRODUCED NOR CORRECTLY DIAGNOSED AT A FORD DEALER SERVICE DEPARTMENT. NO ERRORS CODES HAVE EVER BEEN RECOVERED FROM THE VEHICLE IMMEDIATELY FOLLOWING THE MALFUNCTION WHEN A FORD MECHANIC HAS SEARCHED THE SYSTEM. THE VEHICLE HAS BEEN RETURNED TO THE DEALERSHIP MULTIPLE TIMES WITH NONE OF THE ATTEMPTS TO CORRECT THE PROBLEM BEING SUCCESSFUL.

6/25/2013

WARNING LIGHT FAILED TO GO ON FOR A FLAT TIRE. LIGHT WENT ON WHEN TIRE WAS REMOVED. AFTER TEMPORARY TIRE WAS PUT ON 3 DIFFERENT LIGHTS KEPT FLASHING ON AND OFF WHEN DRIVEN. *TR

8/16/2012

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT SHE WAS IN THE REAR SEAT WHEN SHE BECAME TRAPPED INSIDE THE VEHICLE. THE CONTACT NOTICED THAT THE DOORS WERE LOCKED HOWEVER, SHE WAS UNABLE TO UNLOCK THE DOORS. THE DRIVER HAD TO UNLOCK THE DOORS FROM THE EXTERIOR OF THE VEHICLE USING THE REMOTE KEY FOB IN ORDER FOR THE CONTACT TO EXIT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 2,000.

12/3/2012

THIS VEHICLE SHOULD BE EQUIPPED WITH A SINGLE DEDICATED DASH MOUNTED SWITCH FOR THE TRACTION CONTROL "OFF" FUNCTION. TO DISABLE TRACTION CONTROL IN LOW SPEED SITUATIONS REQUIRING MORE TRACTION NOW INVOLVES NAVIGATING THROUGH FOUR DASH MOUNTED INFORMATION SCREENS WHILE USING THE STEERING WHEEL MOUNTED CONTROL BUTTONS. A PROCESS THAT REQUIRES TAKING YOUR VIEW OFF THE ROAD FOR 5 SECONDS OR MORE AND IS POTENTIALLY DANGEROUS. *TR

1/13/2013

THIS VEHICLE SHOULD BE EQUIPPED WITH A SINGLE DEDICATED DASH MOUNTED SWITCH FOR THE TRACTION CONTROL "OFF" FUNCTION. TO DISABLE TRACTION CONTROL IN LOW SPEED SITUATIONS REQUIRING MORE TRACTION NOW INVOLVES NAVIGATING THROUGH FOUR DASH MOUNTED INFORMATION SCREENS WHILE USING THE STEERING WHEEL MOUNTED CONTROL BUTTONS. A PROCESS THAT REQUIRES TAKING YOUR VIEW OFF THE ROAD FOR 5 SECONDS OR MORE AND IS POTENTIALLY DANGEROUS. *TR

1/13/2013

THE MYFORDTOUCH SYSTEM WITH NAVIGATION IS UNSAFE. DUE TO CONTINUOUS SOFTWARE AND HARDWARE ERRORS, THE LARGE VIDEO SCREEN IS DISTRACTING TO THE DRIVER. PHONE DOES NOT SYNC FROM TIME TO TIME, NAVIGATION DOES NOT ACQUIRE GPS SIGNAL OR VEHICLE POSITION IS INCORRECT. MANY PROBLEMS WITH BLUETOOTH AND USB INTEGRATION, TOO MANY TO LIST HERE. WHEN GLITCHES OCCUR, THE SCREEN OFTEN GOES COMPLETELY BLANK, SHOWING NOTHING AT ALL. I HAVE HAD MY ESCAPE IN FOR SERVICE THREE TIMES FOR THESE PROBLEMS. MY SPOUSE COMPLAINS WHEN SHE RIDES IN THE CAR THAT I AM DISTRACTED BY CONTINUOUS ERRORS OF THE MFT DISPLAY. PROBLEMS WITH MFT SYSTEM HAVE ALSO BEEN NOTED BY CONSUMER REPORTS. I WILL TAKE ADVANTAGE OF THE LEMON LAW TO CORRECT THIS UNSAFE SITUATION WITH MY VEHICLE. *TR

1/19/2013

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE REAR HATCH ELECTRONIC LOCK FAILED. THE DOOR WOULD NOT LOCK ELECTRONICALLY AND CAUSED THE HATCH DOOR TO LIFT AND CRASH INTO THE CONTACT'S GARAGE DOOR. THE VEHICLE WAS TAKEN TO THE BODY SHOP BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2 AND THE CURRENT MILEAGE WAS 7,000.

3/25/2013

THE SIDE VIEW MIRROR ON THE DRIVERS SIDE HAS A WAVE IN THE GLASS THAT MAKES VIEWING VERY DIFFICULT. I'VE HAD IT REPLACED TWICE, SO IT MUST BE AN INTENTIONAL PART OF THE MIRROR, BUT IS NAUSEATING DURING DRIVING... *TR

4/19/2013

CAR WAS RECALLED IN DECEMBER WITH 786 MILES ON IT DUE TO RECALL NOTICE 12S41 AND WAS KEPT IN THE SHOP FOR REPAIR FROM DECEMBER 3RD, 2012 TO DECEMBER 20TH, 2012. WHILE GETTING AN OIL CHANGE ON MAY 17TH, 2013 IT WAS DISCOVERED THAT THE ENGINE HAS AN OIL LEAK AS WELL AS THE STEREO BUTTONS WORKING INTERMITTENTLY. THE CAR IS NOW BEING BROUGHT IN TODAY FOR AN UNKNOWN TIME OF REPAIR. THE CAR WAS BRAND NEW WHEN PURCHASED ON NOVEMBER 24TH, 2012 AND ONLY HAD 6,428 MILES AT THE TIME THE RECENT OIL LEAK AND STEREO MALFUNCTION WAS DISCOVERED. *TR

5/28/2013

I WAS DRIVING ON THE HIGHWAY, NO OTHER VEHICLES AROUND, NO OVERPASSES, ETC. MOONROOF EXPLODED OVER MY HEAD. GLASS WAS FACING UPWARDS LIKE A VOLCANO. SOUNDED LIKE A GUNSHOT GOING OFF OVER MY HEAD. FORD REFUSED TO COVER THIS DEFECT. CAR IS ONLY 7 MONTHS OLD. *TR

8/2/2013

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATE THAT WHILE DRIVING 15 MPH, THE POWER STEERING ASSIST FAILED, CAUSING THE CONTACT TO CRASH INTO AN UNDISCLOSED OBJECT. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS AWAITING INSPECTION OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 750.

9/13/2013

THE OUTSIDE DOOR HANDLES STICK IN THE OPEN POSITION WHICH CAUSES THE DOOR TO SWING OPEN WHILE THE VEHICLE IS IN MOTION WITHOUT WARNING. *TR

11/8/2013

VERY DISAPPOINTED BY THE DESIGN. WHEEL WELL ARE EXTREMELY DIFFICULT TO REMOVE ICE AND SLUSH THEY ARE TOO SMALL AND CAN'T REMOVE DEBRIS. WIPERS IN THE FRONT IS NOT THE GREATEST. LOSES CONTACT ON WINDSHIELD HAVE A HEARD TIME SEEING WHERE I AM GOING. TERRIBLE WIPERS WHEN PURCHASED NEW WIPERS REQUIRED. ENGINE HAVING REALLY ODD NOISE AND SLUGGISH. I SUPPOSED THEY REPLACED THE INJECTORS. HAD SOME TORQUE BUT SOUNDS LIKE TIMING CHAIN LOOSE OR LIFTERS ISSUE. SEATS ARE NOT COMFORTABLE IN THE REAR. NOT ENOUGH CUSHION. WINDOWS BARELY WENT UP AND DOWN. LOTS OF GIVE... TOO MUCH REPLACED FRONT WINDOW MOTORS. *TR

11/16/2013

VERY DISAPPOINTED BY THE DESIGN. WHEEL WELL ARE EXTREMELY DIFFICULT TO REMOVE ICE AND SLUSH THEY ARE TOO SMALL AND CAN'T REMOVE DEBRIS. WIPERS IN THE FRONT IS NOT THE GREATEST. LOSES CONTACT ON WINDSHIELD HAVE A HEARD TIME SEEING WHERE I AM GOING. TERRIBLE WIPERS WHEN PURCHASED NEW WIPERS REQUIRED. ENGINE HAVING REALLY ODD NOISE AND SLUGGISH. I SUPPOSED THEY REPLACED THE INJECTORS. HAD SOME TORQUE BUT SOUNDS LIKE TIMING CHAIN LOOSE OR LIFTERS ISSUE. SEATS ARE NOT COMFORTABLE IN THE REAR. NOT ENOUGH CUSHION. WINDOWS BARELY WENT UP AND DOWN. LOTS OF GIVE... TOO MUCH REPLACED FRONT WINDOW MOTORS. *TR

11/16/2013

THE HEAT SHIELD ON THE UNDERCARRIAGE OF THE CAR IS VERY CHEAPLY MADE AND IS FALLING APART. IT IS BASICALLY FIBERGLASS INSULATION COVERED WITH SHINY ALUMINUM FOIL. IT IS VERY FLIMSY AND EXPOSED TO THE ELEMENTS. THE SHIELDING HAS TORN LOOSE AND IS NOW HANGING DOWN FROM THE UNDERCARRIAGE. IT IS LAYING OVER THE CATALYTIC CONVERTER AND DIRECTLY TOUCHING IT. THIS SEEMS TO BE A VERY HAZARDOUS SITUATION. I'M SURE ONCE IT CATCHES ON SOMETHING IT WOULD BE EASILY RIPPED FREE OF THE VEHICLE AND LEAVE ABSOLUTELY NO HEAT SHIELDING BETWEEN THE CATALYTIC CONVERTER AND THE FLOORBOARD. THE DEALER STATED THAT THIS IS NOT A WARRANTY REPAIR. HE BELIEVES THAT SNOW HAS CAUSED THE DAMAGE. THERE IS NO OTHER DAMAGE TO THE UNDERCARRIAGE EVEN THOUGH THE HEAT SHIELD IS HIGHER THAN OTHER PARTS. *TR

1/20/2014

2013 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO "ENGINE FAULT- SERVICE NOW" WARNING APPEARED ON THE DASH WHEN STARTING VEHICLE. CONSUMER STATES VEHICLE STALLED AND LOST ALL POWER. *SMD THE CONSUMER STATED THE FIRST ENGINE FAULT LIGHT HAPPENED IN OCTOBER 2013. HE TURNED THE ENGINE OFF AND RE-STARTED IT AGAIN, AND THE LIGHT DIDN'T COME BACK ON. THE SECOND FAULT OCCURRENCE AS HE WAS LEAVING THE HOUSE IN MID-FEBRUARY. THE VEHICLE MOVED VERY SLUGGISHLY AND DIDN'T APPEAR TO BE GETTING ANY POWER. ON MARCH 15, 2014, THE VEHICLE STALLED AND LOST ALL POWER. THE ONLY MESSAGE THAT DISPLAYED SAID TO PUT THE VEHICLE IN PARK. FORTUNATELY, THE VEHICLE STARTED AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT A DIAGNOSTIC TEST DIDN'T REVEAL ANY PROBLEMS. THE DEALER KEPT THE VEHICLE FOR 2 WEEKS, WITH NO SUCCESS IN FINDING A PROBLEM. THE NEXT MORNING, THE ENGINE FAULT SERVICE NO ERROR MESSAGE APPEARED ON THE DASH. WHEN HIS WIFE ATTEMPTED TO DRIVE AWAY, THE VEHICLE ACCELERATED SHARPLY AND TOOK OFF DOWN THE ROAD AT A HIGH RATE OF SPEED, LEAVING HER WITH NO CONTROL OF THE ACCELERATION OR SPEED OF THE VEHICLE. SHE APPLIED THE BRAKES, AND THE VEHICLE STOPPED. THE CONSUMER DROVE THE VEHICLE TO THE DEALER, AND ON THE WAY THERE, IT REPEATEDLY SPUTTERED AND THEN IT SUDDENLY ACCELERATED AND LUNGED FORWARD ALL THE WAY TO DEALER. EVEN THE ENGINE FAULT CODE DISPLAYED ON THE DASH, THE MECHANIC WAS UNABLE TO GET AN ERROR CODE ON THE COMPUTER. THE MECHANIC TEST DROVE THE VEHICLE WITH THE CONSUMER, AND IT WAS THEN THE VEHICLE EXHIBITED EVERYTHING THE CONSUMER WAS REFERRING TO. WHEN THEY RETURNED, THE MECHANIC, HOOKED THE COMPUTER BACK TO THE VEHICLE, AND AN ERROR SHOWED A HARNESS ISSUE, WHICH WAS RELATED TO A WIRE SPLICING INTO TWO WIRES, WHICH SOMEHOW BECAME TANGLED DURING ASSEMBLY. *JB

5/7/2014

AFTER RECALL COMPLETED (RECALL NOTICE 13S12/NHTSA RECALL 13V583) I WAS DRIVING CAR HOME AND SAW LOWER LEFT CORNER OF TRIP DISPLAY JUMPED ERRATICALLY WITH WILD RANGE NUMBERS FROM 99.9 TO 57 OR 75 OR 43 SOMETHING, ALL OVER THE PLACE. I PULLED OVER TO THE SIDE OF THE ROAD BECAUSE I WAS AFRAID OF WHAT WAS GOING ON, AND BECAUSE IT WAS EXTREMELY DISTRACTING AND UNSAFE TO TAKE EYES OFF THE ROAD. TOLD BY SERVICE DEPARTMENT IT WAS NOT A PROBLEM. (INSTANT FUEL ECONOMY) WAS NOT A DISPLAY BEFORE THE RECALL AND PREVIOUS READINGS WERE MORE DRIVER FRIENDLY AND INFORMATIVE. IF THIS IS A DIAGNOSTIC AID FOR SERVICE I UNDERSTAND, BUT IT IS A SERIOUS DISTRACTION WHEN DRIVING. *JS

5/17/2014