2014 Ford C-Max Owner Complaints

I RECEIVED A LETTER INFORMING ME OF THE RECALL ON THE DOOR LATCH, HOWEVER PARTS WILL NOT BE AVAILABLE UNTIL POSSIBLY THE 2ND QUARTER 2017. CONSIDERING MY LATCH ON THE BACK OPENS SOMETIMES, I AM CERTAINLY CONCERNED FOR MY DOORS OPENING WITH MY KIDS. HAVING TO WAIT IS UNACCEPTABLE. I SHOULD HAVE BEEN PROVIDED A LOANER CAR UNTIL MINE IS FIXED. I AM VERY10 DISSATISFIED WITH FORD MOTOR COMPANY. *TR

11/27/2016

I AM APPALLED AT HOW FORD HAS TAKEN CARE OF THE RECALL ISSUE 16S30, ACCORDING TO THE LETTER I RECEIVED THE PART FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL 2017 SECOND QUARTER? FIRST OF ALL THIS IS UNACCEPTABLE, CONSIDERING THIS IS NO FAULT OF MINE. WHAT REALLY UPSETS ME IS WHEN I TRIED TO OPEN THE HATCH TO LOAD MY GROCERIES, IT WOULDN'T OPEN, SO I LOADED THEM IN MY BACKSEAT. WELL WHEN I PULLED OUT, THE HATCH OPENED! WHAT CONCERNS ME IS WHAT IF THAT WOULD HAVE BEEN MY DOOR AND MY CHILD FELL OUT? I CALLED THE DEALERSHIP AS WELL AS FORD MOTOR AND NOTHING HAS BEEN RESOLVED! VERY POOR SERVICE FROM FORD

11/29/2016

EXCESSIVE TORQUE IS TOO EASILY APPLIED TO THE WHEELS WHEN TAKING OFF FROM A STOP CAUSING UNEXPECTED TRACTION LOSS AND TIRE SPIN EVEN UNDER LIGHT ACCELERATION, ESPECIALLY WHEN TURNING. WHEN DRIVING AT SPEED WHILE PASSING OR OTHERWISE USING CLOSE TO OR FULL POWER (IN A STRAIGHT LINE), THE CAR WILL SUDDENLY PULL TO ONE SIDE OR THE OTHER UNEXPECTEDLY. ANY NECESSARY STEERING CORRECTION CAUSES THE CAR TO PULL TO THE OPPOSITE SIDE AND OFTEN CAUSES THE CAR TO WANDER ACROSS THE LANE BACK AND FORTH AS I TRY TO MAINTAIN CONTROL. THESE ISSUES SEEM TO BE RELATED TO THE HIGH TORQUE OF THE ELECTRIC MOTOR AS WELL AS THE ELECTRONICALLY CONTROLLED "TORQUE VECTORING" DIFFERENTIAL. AN INTERMITTENT PROBLEM THAT I'VE NOTICED IS, WHEN COMING TO A STOP, SOMETIMES THE ELECTRONICS CONTROLLING THE INTERNAL COMBUSTION MOTOR GET CONFUSED, POWER IS APPLIED TO WHEELS IN A STUTTERING FASHION, REQUIRING EXTRA FORCE TO BE APPLIED TO THE BRAKES UNTIL THE ENGINE SHUTS DOWN (AS IT NORMALLY DOES WHEN COMING TO A STOP). DESPITE THE REQUIRED DATE OF INCIDENT FIELD BELOW, THIS IS NOT A ONE TIME INCIDENT AND COMMONLY HAPPENS ON A DAY TO DAY AND/OR INTERMITTENT BASIS.

11/11/2015

TL* THE CONTACT OWNS A 2014 FORD C-MAX HYBRID. AFTER PLACING THE VEHICLE IN PARK AND TURNING IT OFF, THE CONTACT WAS ALERTED THAT THE VEHICLE INDEPENDENTLY ROLLED BACKWARDS AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS NOT IN THE VEHICLE AT THE TIME OF THE CRASH. UPON ENTERING THE VEHICLE AND INSPECTING IT, THE CONTACT NOTICED THAT THE VEHICLE SHIFTED INTO REVERSE. THE FAILURE OCCURRED ON ONE SEPARATE OCCASION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,900.

10/14/2016

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE LIGHT CAME ON AND WHEN OFF. THEN WHILE RUNNING ERRANDS THE CAR SIMPLY DID NOT RESTART. NO POWER TO THE DASH, LOCKS, ETC. HAD TO HAVE IT TOWED IN. TOOK THE VEHICLE BACK AGAIN AND THE 4TH TIME AFTER DRIVING AN 1 1/2 HOURS TO WORK THE VEHICLE WOULD NOT RESTART WITHOUT BEING JUMP STARTED. I HAD IT TOWED TO THE DEALER AGAIN AND THEY CANNOT FIND ANYTHING WRONG WITH IT AND I AM BEING FORCED TO TAKE BACK A BRAND NEW 2014 FORD CMAX ENERGI WITH 4400 MILES ON IT THAT KEEPS DYING EVERY WEEK. I DO NOT FEEL SAFE NOR DO I WANT THE VEHICLE ANY LONGER. FORD HAS NOT YET SENT ANY SPECIAL ASSISTANCE TO THE DEALER TO HELP RECTIFY THE PROBLEM. *TR

9/16/2014

THE COMPASS ON THE LEFT SIDE OF THE DASHBOARD NEXT TO THE SPEEDOMETER INDICATES INACCURATE PERPENDICULAR DIRECTIONS WHILE INDICATING THE CORRECT DIRECTION OF PROGRESS. FOR EXAMPLE, WHEN THE CAR IS PROGRESSING NORTH THE TOP OF THE DIAL INDICATES "N" FOR NORTH CORRECTLY. BUT THE MARKING ON THE RIGHT SIDE WHICH SHOULD INDICATE "E" FOR EAST INSTEAD INDICATES "W" FOR WEST WHILE THE MARKING ON THE OPPOSITE SIDE ALSO INACCURATELY INDICATES THE OPPOSITE DIRECTION. WHEN PROGRESSING WEST, SOUTH OR EAST THE SAME REVERSAL OF THE PERPENDICULAR DIRECTIONS OCCURS. THIS HAS NOT CAUSED AN ACCIDENT FOR ME SINCE I AM AWARE OF IT. BUT IT HAS OBVIOUS POTENTIAL TO CONFUSE AT THE LEAST AND MISGUIDE AT WORST WHEN ONE IS USING THE COMPASS WHILE ALSO CONSULTING WRITTEN DIRECTIONS. IT WOULD ALSO BE IMPOSSIBLE TO COORDINATE THE COMPASS WITH A GPS NAVIGATOR. *TR

3/11/2015

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE LIGHT CAME ON AND WHEN OFF. THEN WHILE RUNNING ERRANDS THE CAR SIMPLY DID NOT RESTART. NO POWER TO THE DASH, LOCKS, ETC. HAD TO HAVE IT TOWED IN. TOOK THE VEHICLE BACK AGAIN AND THE 4TH TIME AFTER DRIVING AN 1 1/2 HOURS TO WORK THE VEHICLE WOULD NOT RESTART WITHOUT BEING JUMP STARTED. I HAD IT TOWED TO THE DEALER AGAIN AND THEY CANNOT FIND ANYTHING WRONG WITH IT AND I AM BEING FORCED TO TAKE BACK A BRAND NEW 2014 FORD CMAX ENERGI WITH 4400 MILES ON IT THAT KEEPS DYING EVERY WEEK. I DO NOT FEEL SAFE NOR DO I WANT THE VEHICLE ANY LONGER. FORD HAS NOT YET SENT ANY SPECIAL ASSISTANCE TO THE DEALER TO HELP RECTIFY THE PROBLEM. *TR

9/16/2014

TL* THE CONTACT OWNS A 2014 FORD C-MAX. AFTER STARTING THE VEHICLE, THE STEERING WHEEL SEIZED AND FAILED TO TURN. AFTER WAITING APPROXIMATELY 30 MINUTES, THE STEERING WHEEL OPERATED AS NORMAL. IN ADDITION, THE SERVICE POWER STEERING NOW WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. ON ANOTHER OCCASION, WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V514000(STEERING). THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 8,000.

1/13/2015

1ST INCIDENT THE VEHICLE COMPLETELY DIED WHILE I WAS DOING 50MPH DOWN A 5 LANE ROAD. ALL ELECTRICAL WENT OUT WHILE I WAS DRIVING. LOST MY POWER STEERING AND BRAKING WAS EXTREMELY DIFFICULT. HAD TO HAVE THE VEHICLE TOWED AS IT WOULD NOT RE-START. 2ND TIME ABOUT TWO WEEKS AFTER GETTING THE CAR "FIXED" THE VEHICLE DIED WHILE I WAS DRIVING ON I75 WITH SAME SCENARIO. I WAS ABLE TO PULL OVER ON SHOULDER AND HAD TO HAVE THE VEHICLE TOWED IN. 3RD TIME AFTER GETTING THE "FIXED" VEHICLE BACK THE RADIO WENT OUT, THEN THE CLOCK WENT WACKY, THE CHECK ENGINE LIGHT CAME ON AND WHEN OFF. THEN WHILE RUNNING ERRANDS THE CAR SIMPLY DID NOT RESTART. NO POWER TO THE DASH, LOCKS, ETC. HAD TO HAVE IT TOWED IN. TOOK THE VEHICLE BACK AGAIN AND THE 4TH TIME AFTER DRIVING AN 1 1/2 HOURS TO WORK THE VEHICLE WOULD NOT RESTART WITHOUT BEING JUMP STARTED. I HAD IT TOWED TO THE DEALER AGAIN AND THEY CANNOT FIND ANYTHING WRONG WITH IT AND I AM BEING FORCED TO TAKE BACK A BRAND NEW 2014 FORD CMAX ENERGI WITH 4400 MILES ON IT THAT KEEPS DYING EVERY WEEK. I DO NOT FEEL SAFE NOR DO I WANT THE VEHICLE ANY LONGER. FORD HAS NOT YET SENT ANY SPECIAL ASSISTANCE TO THE DEALER TO HELP RECTIFY THE PROBLEM. *TR

9/16/2014

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS NOT ABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT SHE EXPERIENCED A FAILURE WITH HER STEERING GEARS. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V514000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,910.

1/8/2016

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

1/23/2017

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

1/27/2017

AIR BAG WARNING LIGHT STAYS ON CONTINUOUSLY - DEFECT/MALFUNCTION PER OWNER'S MANUAL. OTHER YEARS OF THE SAME MODEL HAS BEEN ID AND RECALL IS AFFECT FOR THE SAME AIRBAG WARNING LIGHT PROBLEM AND POSSIBLE FAILURE OR DEPLOYMENT OF THE AIRBAG UPON IMPACT. THE DEALER IS RELUCTANT TO CHECK IT UNTIL I PROVIDED A RECALL # "14S04" FOR THE OTHER YEARS AFFECTED.

2/21/2017

I WAS IN A MAJOR ACCIDENT (WHILE DRIVING ON THE HIGHWAY, HIT IN THE REAR AND PUSHED OFF THE HIGHWAY INTO A GUARD RAIL) MY CAR WAS TOTALED AND MY AIRBAGS NEVER DEPLOYED. IT LOOKS LIKE MY VEHICLE'S MAKE MODEL AND YEAR WERE SUPPOSED TO BE PART OF A RECALL INVOLVING THE AIRBAG BUT WE WERE NEVER CONTACTED AND THE DEALER NEVER ACTED ON A RECALL.

11/8/2018

THE AVERAGE MILES PER GALLON OF FUEL IS INCORRECT BECAUSE THE FUEL USAGE IS INCORRECT. THIS VEHICLE HAS A DISPLAY THAT INDICATES THE AMOUNT OF FUEL USED. I RESET WITH EVERY FILL-UP. IT IS CONSISTENTLY WRONG. USUALLY LOW BY .5 TO .7 GALLONS. THIS PRODUCES A FALSE AVERAGE MILES PER GALLON READING. *TR

10/31/2014

UNINTENDED ACCELERATION. I WAS COASTING TO A STOP FOR A RED LIGHT AND THE CAR STARTED TO ACCELERATE ON ITS OWN. JAMMING ON THE BRAKES STOPPED THE CAR. ONE OF TIME I WAS TRYING TO BACK OUT OF A PARKING SPOT AND THEN I PUT THE CAR IN REVERSE AND PRESSED THE ACCELERATOR NOTHING WOULD HAPPENED, SO I PUT THE CAR BACK IT PARK AND THEN BACK INTO REVERSE AND STILL NOTHING. NEXT I SHIFTED INTO DRIVE AND THE CAR STILL WOULDNT MOVE WHEN THE ACCELERATOR WAS PRESSED. I PUT THE CAR IN REVERSE AGAIN AND PRESSED THE ACCELERATOR TO THE FLOOR AND AFTER A SECOND OR TWO THE CAR WHEN FLYING BACKWARDS AND I QUICKLY JAMMED ON THE BRAKES.

9/10/2018

I RECEIVED A LETTER INFORMING ME OF THE RECALL ON THE DOOR LATCH, HOWEVER PARTS WILL NOT BE AVAILABLE UNTIL POSSIBLY THE 2ND QUARTER 2017. CONSIDERING MY LATCH ON THE BACK OPENS SOMETIMES, I AM CERTAINLY CONCERNED FOR MY DOORS OPENING WITH MY KIDS. HAVING TO WAIT IS UNACCEPTABLE. I SHOULD HAVE BEEN PROVIDED A LOANER CAR UNTIL MINE IS FIXED. I AM VERY10 DISSATISFIED WITH FORD MOTOR COMPANY. *TR

11/27/2016

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING SPACE, THE PASSENGER'S SIDE DOOR UNLATCHED WITHOUT WARNING. THE CONTACT CLOSED THE DOOR HOWEVER, THE DOOR FAILED TO REMAIN SECURELY LATCHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR LATCH MECHANISM NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS INCLUDED. GRIECO FORD OF DELRAY BEACH (3000 S FEDERAL HWY, DELRAY BEACH, FL 33483, (561) 908-5708), WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,787. *LN CONSUMER STATED VEHICLE GOT INCLUDED IN THE RECALL.*JB

5/27/2020

I HAVE NOT BEEN NOTIFIED OF THE PROBLEM WITH THE DOORS ON MY VEHICLE.

12/9/2016

TRUNK RANDOMLY OPENING BY ITSELF EVEN WHEN KEYS ARE NOT CLOSE BY. SO FAR HAS ONLY HAPPENED WHEN IT IS STATIONARY

7/21/2020

EXCESSIVE TORQUE IS TOO EASILY APPLIED TO THE WHEELS WHEN TAKING OFF FROM A STOP CAUSING UNEXPECTED TRACTION LOSS AND TIRE SPIN EVEN UNDER LIGHT ACCELERATION, ESPECIALLY WHEN TURNING. WHEN DRIVING AT SPEED WHILE PASSING OR OTHERWISE USING CLOSE TO OR FULL POWER (IN A STRAIGHT LINE), THE CAR WILL SUDDENLY PULL TO ONE SIDE OR THE OTHER UNEXPECTEDLY. ANY NECESSARY STEERING CORRECTION CAUSES THE CAR TO PULL TO THE OPPOSITE SIDE AND OFTEN CAUSES THE CAR TO WANDER ACROSS THE LANE BACK AND FORTH AS I TRY TO MAINTAIN CONTROL. THESE ISSUES SEEM TO BE RELATED TO THE HIGH TORQUE OF THE ELECTRIC MOTOR AS WELL AS THE ELECTRONICALLY CONTROLLED "TORQUE VECTORING" DIFFERENTIAL. AN INTERMITTENT PROBLEM THAT I'VE NOTICED IS, WHEN COMING TO A STOP, SOMETIMES THE ELECTRONICS CONTROLLING THE INTERNAL COMBUSTION MOTOR GET CONFUSED, POWER IS APPLIED TO WHEELS IN A STUTTERING FASHION, REQUIRING EXTRA FORCE TO BE APPLIED TO THE BRAKES UNTIL THE ENGINE SHUTS DOWN (AS IT NORMALLY DOES WHEN COMING TO A STOP). DESPITE THE REQUIRED DATE OF INCIDENT FIELD BELOW, THIS IS NOT A ONE TIME INCIDENT AND COMMONLY HAPPENS ON A DAY TO DAY AND/OR INTERMITTENT BASIS.

11/11/2015

WRENCH LIGHT CAME ON MEANING CONTACT DEALER ASAP ABOUT POWERTRAIN ISSUE. I HAD NOTICED A FEW DAYS EARLIER IT SEEMED TO NOT BE SWITCHING BETWEEN ELECTRIC AND ENGINE AS WELL OR SMOOTHLY WHEN DRIVING. WHEN STATIONARY, THE DISPLAY SCREEN FOR RADIO WOULD NOT COME ON WHEN GETTING INTO THE CAR. INSTEAD IT GIVES MESSAGE "TURNING OFF TO CONSERVE BATTERY." CAR HAS BEEN WELL MAINTAINED AND IS AT 78000 MILES. TOOK TO DEALER. CANNOT FIND ISSUE. CODES IT IS THROWING ARE FOR BATTERY BUT THEY BOTH TEST GOOD. THEY RESET CODES AND WE WENT TO PICK IT UP. NOW KEY FOBS WON'T WORK UNLESS THE CAR IS TURNED ON. ALARM BUTTON ON THE FOB MAKES THE CAR SOUND LIKE A FLUTTERING NOISE, BUT NO REAL ALARM. THE DEALER IS GOING TO KEEP IT MORE AND CHECK IT OUT MORE. STILL HAS THE MESSAGE ABOUT CONSERVING BATTERY ON THE SCREEN. THEY HADN'T FOUND WHAT CAUSED THE BATTERY CODES AND NOW MORE THINGS AREN'T WORKING.

10/7/2017

I had a flat tire and I was unable to remove the lug nuts. I was on the freeway creating a hazardous condition. The lug nuts had cover on them and standard lug nuts could not remove the tire. You needed a lug nut that is 1/2 mm larger. Ridiculous!! We had to call a tow truck and take the vehicle to the Ford Service Center to remove the lug nut and tire, which was an unnecessary expense that Ford made money on. What a joke!

9/6/2022

Swollen lug nuts

9/14/2022

2014 FORD C-MAX. CONSUMER STATED WHEN HE REMOVED HIS FOOT FROM THE ACCELERATOR, TO SLOW DOWN AND STOP AT A TRAFFIC LIGHT, THE VEHICLE DID NOT SLOW DOWN. *TA THE CONSUMER TRIED TO DEPRESS THE BRAKE PEDAL, BUT COULD NOT AND CONSEQUENTLY HIT ANOTHER VEHICLE. *JB UPDATED 12/14/14*JB

12/23/2014

The contact owns a 2014 Ford C-MAX. The contact stated that the transfer shaft assembly bearing had failed prematurely which caused an abnormal, grinding sound to come from the transmission while driving at various speeds without warning. The contact had taken the vehicle to a dealer and had the transmission replaced under warranty. Recently, the contact stated that the same failure recurred with the check engine warning light illuminated. The contact had taken the vehicle back to the dealer where they had test driven the vehicle and confirmed that the same transmission defect had recurred. The contact was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 160,000.

8/16/2021

The contact owns a 2014 Ford C-Max. The contact took the vehicle to the local dealer for tire service and was informed they were unable to rotate the tire due to frozen lug nuts. The vehicle was not repaired but was pending repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 43,000.

9/13/2021

I noticed the car hasn’t honked upon locking it with the key fob for about the last 1,000 miles. Today is the first time I needed to use my horn to warn someone about pulling in front of me while I was also braking. I tried the next 3 miles to get the horn to honk and nothing happened. Once I got home & turned the car off, I could hear there was a clicking noise, but no horn honking sound was produced.

2/10/2022

The contact owns a 2014 Ford C-Max. The contact said that she had received a recall letter from the manufacturer for door latches manufacturer's recall number was 20S30. The contact stated no warning light was illuminated. The first recall for the door latches was recall number 16S30 the contact is not sure if she received a recall letter for this recall. The contact stated that the local dealer had said the recall was taken care of. On the second recall, the contact stated that the dealer said that there was no open recall associated with the vehicle VIN. The dealer advised the contact that she would be responsible for the repairs. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The contact said that the dealer should honor the recall. The failure mileage was approximately 17,789.

2/14/2022

The contact owns a 2014 Ford C-MAX. The contact stated that while her vehicle was charging in her garage, the outlet and wires were burnt. The vehicle was driven to the dealer and was given a new charge cord .The contact stated that new cord had the same issue but a unknown warning light illuminated and melted the outlet again. The manufacture was notified. The failure mileage was 65,000.

3/9/2022

While backing out of the driveway, the brakes failed. In an attempt to stop the car from continuing into on coming traffic, attempted to put the car in park. After moving the gearshift into park, the car continued to roll into on coming traffic. The C-Max struck another another car and continued to roll until it was stopped by a small retaining wall on the opposite side of the street.

6/16/2022

Rear-view camera sporadically freezes, turns upside down - will see people walking behind, and then suddenly the image will freeze. This is a major major safety issue and I suspect people may even be killed due to this camera failure. I had numerous situations where the camera would (mid backup) FREEZE the image, resulting in the driver (myself) thinking that nobody was walking behind my vehicle! This needs to be investigated and perhaps the rear-view camera systems recalled on ALL Ford C-maxes as I am seeing many other reports of this happening as well

8/31/2022

Folded down rear seat. Found both seatbelt (receiver) anchor bolts had not been attached to the nuts on the floor pan.

10/29/2022

The contact owns a 2014 Ford C-MAX. The contact stated while driving at approximately 20 MPH with all four windows closed, there was a strong abnormal odor coming from the rear of the vehicle. The contact then opened all the windows allowing the odor to release, and the abnormal odor was not as potent. The contact later inspected the vehicle and discovered that the original Volvo battery could be emitting a toxic substance that was entering the vehicle; the battery was original equipment. The contact sustained dizziness and difficulty breathing. Medical attention was not sought. This occurred on several different occasions. No warning light was illuminated. The vehicle was drivable and was taken to the place of residence. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 131,500.

10/3/2024