2023 Chrysler Pacifica Owner Complaints

1. Engine Light and the "A" warning light stay on while driving. 2. It's unsafe with family in the car; fear it will shut off on the highway. 3. yes, the dealer has agreed its a defeated part causing the engine to light to come on 4. No warning lights before driving a car for a week.

6/23/2023

While driving I got "rear seat alert" followed by "Car Shutting down in 9 secs" message, it happened twice. The first time on Northern State Highway in NY. I was driving with my family, and the car unexpectedly shutdown happened. Nothing worked, I had no power, no steering, no brakes, all gone. Our luck was that I was already on the right lane and just had to let the car stop in the curbside. Because of the messages, we thought the rear door was opened or something. After a few minutes, after several tries, the engine started, and we exit the highway and parked on the local road to try to understand what happened. We decided to continue our trip on the service road. We end up on Ocenside, NY on a two lane, busy street and it happened again, but at this time I was not able to move the car to the curb, the car stop completely on the middle of the road, no steering, nothing. Because of the incoming traffic, our hazard lights alone were not enough to warn the coming traffic. We though that an accident was eminent, for which we called 911 for help. I could not get out of the car because of the speed of the incoming cars. After several attempts, the car turned on again, I parked on the curb and I called the AVIS Rental Roadside Assistance, because I was not going to put my family, including an 87 year old in jeopardy. After we got home from the long, stressful day. I searched internet and for my surprise, there were several posts (links) relating the same issue I had. Including recalls from Chrysler about a short circuit, which could even cause a fire. Chrysler issued a NO PARKING INSIDE note, which is hard to understand. I feel it is my obligation, as a family person, to report this incident, because this car should not be in the ROAD. Avis is currently RENTING this car. Furthermore, for my surprise, I saw a ad on NBC, 5pm yesterday, 07/26/2023. It is just a matter of searching on internet to see the DANGER that families are exposed.

7/27/2023

2023 Pacifica puts itself in P while stuck in traffic then won't let us put in D. We had to shut off car and back on again to move the knob to D The knob was stuck in park it woukdnt let us do anything in middle of freeway traffic

7/8/2023

I have a 2023 Pacifica with around 3k miles. I purchased brand new. In the few months that I have owned the vehicle, it has turned off about 5 times while driving. It loses all power. Engine, power, etc completely dies. I need to restart the vehicle, wait for start-up, and then I can continue driving. The vehicle has currently been at Arrigo Sawgrass Chrysler since 07/13/2023. Arrigo continues to say "They can not duplicate the issue and it does not show on computers " I called Chrysler Corporate for escalation. They told me that they have no record of the vehicle being in a repair shop until 07/25/2023. The bottom line is, this is a real problem. I have a 4-year-old, 2-year-old, and 2-month-old plus myself and my wife in the vehicle. What if this repeats and the car turns off in an intersection with a semi coming or worse? I understand the computer is not always accurate and it's a new vehicle. I do not feel safe if they return the vehicle without correcting the issue and do not want my family to be the test dummies for an issue that can be prevented. Chrysler is impossible to intervene and the dealership is only doing what they can. However, they don't get paid if they cant find issues so it's a tough situation.Thank you in advance.

7/28/2023

2023 Pacifica puts itself in P while stuck in traffic then won't let us put in D. We had to shut off car and back on again to move the knob to D The knob was stuck in park it woukdnt let us do anything in middle of freeway traffic

7/8/2023

The contact rented a 2023 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and stopped in traffic, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The contact shifted the transmission into park(P) and attempted to shift back into drive(D); however, the transmission failed to respond. The contact restarted the vehicle and the vehicle responded. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000. The VIN was not available.

8/28/2023

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

7/14/2025

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the repair was unavailable. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was invalid.

7/15/2025

Purchased a brand new 2023 1/6 or 1/7 Jan 18 I ran over a speed bump and the the bottom of the van plastic cover was hit and had to take it into the dealership service center to have it re attached 1/24 family went on a 200+ mile trip and back with no problem 1/27 the van started to give me error msg Will add photo and video Unable to upload please provide me with email will send it

2/1/2023

With driver seated in the driver's seat, a child entered the vehicle and pressed the "Stow 'n Go Assist" button, instead of the "door close" button. From the Stellantis website: "There is a button on the B-pillar that allows for easier operation of the Stow ‘n Go feature. By pushing the Stow ‘n Go Assist feature, the front seat will move forward automatically to allow the second-row seat to be stowed. Pressing the button again moves the front seat back to its starting position" The driver's seat, while occupied, still moved forward, pinning the driver between the seat and the steering wheel. Pressing the "Stow 'n Go Assist" button again to attempt to free the driver resulted in an error message on the instrument cluster that an obstruction was detected, so the seat could not be moved (not exact wording, unfortunately). The driver, once calmed from the initial shock of the event, was able to force her way out of the seat (it was not easy for her to move out of the seat in this position), and only then did the seat return to normal operation. Van is available for inspection, we have NOT attempted to reproduce the issue, the event was reported to the local dealership and they indicate they will check for any TSBs or anything of the sort once it is there. Nobody has actually inspected it, and there were no warnings or errors related to this prior to the event occurring.

7/11/2023

Service hybrid electric vehicle system

1/16/2024

While driving at highway speed the vehicle flashed a vehicle and I’ll shut down sign. A red turtle flashed and the vehicle began to decelerate. Had to pull over to a less than safe sand shoulder. Had highway speed traffic directly behind me. Dealership pulled codes related to the transmission. No previous issues or sign thereof. 25k miles.

4/3/2025

The contact owns a 2023 BraunAbility Chrysler Pacifica. The contact stated that while driving at various speeds and using the power chair with hand controls, the drivability was terrible. While driving at various speeds, it was difficult to stay in the intended lane. The Lane Sensing feature was loose and failed to the vehicle failed to steer correctly. While driving at various speeds, the steering wheel was stiff. While making turns, the vehicle rocked. The driver turned the feature off. The contact stated that there was a 3- or 4-inch clearance between the underbody that was lowered once the driver and power chair occupied the vehicle, which continuously scraped the roadway. There was an abnormal rumbling noise detected from the vehicle. The ramp failed to unfold flat when exiting the vehicle. While using the ramp to enter the vehicle, the ramp was difficult to unfold. The vehicle continued to shake due to the exhaust system. Additionally, while utilizing the rear cargo area, the vehicle drove roughly. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,500.

2/16/2024

While driving with my young family my vehicles engine shut off and all steering was lost going appx. 50mph. As the the vehicle shut off, a warning popped up and said “stop safely, vehicle will shut off soon.” This was very dangerous and could have caused a life treating injury.

7/26/2024

The contact rented a 2023 Chrysler Pacifica Hybrid. The contact stated while driving downhill at approximately 20 MPH, the check engine warning light illuminated, and the message "Brake Release" was displayed. The contact stated that the braking system malfunctioned, and the vehicle failed to stop while depressing the brake pedal before the vehicle stalled. The vehicle was pulled over to the side of the road and restarted. The vehicle was drivable, but the check engine warning light remained illuminated. The contact stated that the check engine warning light then turned off. The cause of the failure was not yet determined. The rental company was notified of the failure. The manufacturer was not contacted. The failure mileage was 300.

9/20/2023

A clicking sound was heard and the dealer determined that the front axle nuts that hold the wheel hubs to the axle loosened. Dealer re-torqued to 120 ft. Lbs. and added Locktite, however problem reoccurs. Chrysler issued a Technical Service Bulletin (03-008-24) to torque the axle nuts to 228 ft. lbs. After this was done at the dealer, clicking sound was heard again in just 3 weeks. Several attempts by the dealer to correct the problem at the 120 ft. lbs. spec. and once at the 228 ft. lbs. spec. have not worked following Chrysler's instructions. Risk of hub and wheel coming loose while driving. Dealer has attempted repair/correction six (6) times.

4/16/2025

I want to say my first issue started in December 2024 the vehicle began to slow down lights started flashing in the vehicle the steering became difficult to turn I pulled over waited in the vehicle for over an hour with my [xxx] son and grandchildren in the car then the vehicle started I thought it was fine so I'm thinking this car is really smart it fixed it self then January it happened again I called the dealership south Chicago dodge spoke with larry they said bring it in but they were backed up I was like omg I'm not going to have a way to get around 😢 so the next problems I had called hawk jeep chrysler because they'll put me in a loaner or a rental I've done business with them in the past spoke with Ann Marie she said bring it in honey on my way to the dealership the car went crazy on the expressway and stopped on the expressway the state tow truck said you can't stay here it's unsafe mind you my [xxx] son is in the vehicle and it was freezing he towed us off the way I contacted Ann Marie I had the vehicle towed from there to the dealership long story short the vehicle has been in the shop 4 times for the same problem the vehicle has stopped on my with my family in the car numerous times in unsafe places I purchased the vehicle because it met my family needs in an a [xxx] I need a safe reliable running vehicle which has not been the case I've been paying my car note my insurance and this is the 3rd month I haven't had my vehicle mind you each time I've picked the vehicle up I had to bring it back for the same problem I was told they vehicle was ready went to get it Jim the manager at hawk came back said the vehicle was dead they don't know what's wrong with it at that point I had my vehicle towed back to south Chicago dodge where I purchased the vehicle from now I'm upset I'm in an unsafe vehicle that stops on the expressway in the middle of the road I need a reliable safe vehicle I transport my grandbabies and [XXX] son with his wheelchair INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (

4/4/2025

On [XXX] while traveling on the interstate the car issued a warning engine light and turtle image to pull off the road as the car would shut off, immediately it had no power, maybe could only go 30 mph. Took the car in on 5/10 which was the earliest appt. Said they did a software update, gave the car back. Took the car again on [XXX] when the same warning appeared again on the interstate, same situation disabled vehicle at high speeds on the interstate and no power. Said they changed a module related to the error and gave me the car back. Yesterday as I was driving on [XXX] 70 mph the car gave the same warning and shut off again, immediately I had no power, 30 mph. The dealer acknowledged my car is not the only one in his shop with this issue. They had my vehicle for nearly a month the time before. This vehicle is not safe to drive on the highways as it can shut off at any time. It's a known problem by Chrysler and their idea of fixing it, is issuing a warning which gives you almost no time to get off the highway before your speed is greatly reduced and even then you're stuck on the side of the highway with cars speeding by in an area with no shoulder or construction zone you'd be stuck in the middle of the road. Someone will wind up dead on the highway, I am lucky that in the 3 times this has happened I have not been hit and have been able to safely get to the shoulder, but I don't see Chrysler being able to fix this issue, the dealership did reach out to the manufacturer each time. I know my car is not the only one that has this issue and I'm concerned for the safety of anyone who owns one of these. A simple google search of this vehicle will show the problem is wide spread. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

7/11/2025

With driver seated in the driver's seat, a child entered the vehicle and pressed the "Stow 'n Go Assist" button, instead of the "door close" button. From the Stellantis website: "There is a button on the B-pillar that allows for easier operation of the Stow ‘n Go feature. By pushing the Stow ‘n Go Assist feature, the front seat will move forward automatically to allow the second-row seat to be stowed. Pressing the button again moves the front seat back to its starting position" The driver's seat, while occupied, still moved forward, pinning the driver between the seat and the steering wheel. Pressing the "Stow 'n Go Assist" button again to attempt to free the driver resulted in an error message on the instrument cluster that an obstruction was detected, so the seat could not be moved (not exact wording, unfortunately). The driver, once calmed from the initial shock of the event, was able to force her way out of the seat (it was not easy for her to move out of the seat in this position), and only then did the seat return to normal operation. Van is available for inspection, we have NOT attempted to reproduce the issue, the event was reported to the local dealership and they indicate they will check for any TSBs or anything of the sort once it is there. Nobody has actually inspected it, and there were no warnings or errors related to this prior to the event occurring.

7/11/2023

Second row passenger seat headrest does not lock into place. After folding the seat down to put in car seats in the third row, the headrest will not lock. This would cause severe trauma if one of our many children were to be seated in the seat during a crash. The issue has not yet been evaluated at a service center, but I intend to contact them and see if the headrest can be replaced through warranty.

5/28/2025

The contact owns a 2023 BraunAbility Chrysler Pacifica. The contact stated that while driving at various speeds and using the power chair with hand controls, the drivability was terrible. While driving at various speeds, it was difficult to stay in the intended lane. The Lane Sensing feature was loose and failed to the vehicle failed to steer correctly. While driving at various speeds, the steering wheel was stiff. While making turns, the vehicle rocked. The driver turned the feature off. The contact stated that there was a 3- or 4-inch clearance between the underbody that was lowered once the driver and power chair occupied the vehicle, which continuously scraped the roadway. There was an abnormal rumbling noise detected from the vehicle. The ramp failed to unfold flat when exiting the vehicle. While using the ramp to enter the vehicle, the ramp was difficult to unfold. The vehicle continued to shake due to the exhaust system. Additionally, while utilizing the rear cargo area, the vehicle drove roughly. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,500.

2/16/2024

The front driver's side tire on my 2023 Chrysler Pacifica (77600 miles as of 12/1/25) has started making a loud rumbling sound regardless of my speed. This is happening when I turn the wheel from left to right and occurring every time I am driving. There are no warning lights on the dashboard. I had a mechanic evaluate the tire while on racks in the air and was shown the tire visibly rapidly bouncing and vibrating as the wheel was turned left to right. I am terrified to drive my van alone or with my family as the rumbling sound is heard loudly and consistently inside the van. This is my only mode of transportation and I am gravely concerned the wheel may indeed fly off the car and as a precaution I am driving slower than the speed limit on roads causing other drivers to become frustrated and close to hitting the back of my van. I need this issue addressed immediately to ensure the safety of everyone.

12/1/2025

I rented this car from Budget on Saturday, May 31, 2025. When I drove it on Sunday, June 1, 2025. The check engine light came on and the car gave a warning that it would shut off. The first time I saw this notification I was stopped at a stopped sign at a 4 way intersection. The car proceeded to shut off after some time (maybe 20 seconds or so, not sure). I was at a full stop and the car was in "Drive". When the car shut off it went into "Park" automatically. I turned the car back on and put it back in "Drive". The car would not move. I check to make sure the parking brake was not turned on and it was not. I put the car in "Park" and back into "Drive" and the car still did not move. I turned the car off a few more times before it switched back into gear normally. I was unable to return the car at that time. About an hour later as I was driving on the interstate in the left lane, the same warning light came on. I had to immediately move from the left lane of a 6 lane interstate all the way to the right shoulder. There was no exit or left shoulder. Once I got there the car idled for a moment and shut off; I am uncertain how long it was before it shut off. I waited a couple of minutes since I was also shaken up at having to move so many lanes on a busy interstate with so many lanes. I got to my destination after about 30 minutes. On the way home about an hour in to the drive, the same thing occurred. I moved onto to the right shoulder of a two lane interstate at this time. This time I shut the car off myself and waited a couple of minutes to turn the car back on. I then drove another 45 minutes home. Then this morning, same warning in my driveway before I left to return it. There were issues with the blind spot warning not working some of the time as well as the display screen would flicker on and off or just become disabled but still visible. I have reported this to the rental company but I want that car off the road.

6/2/2025

Purchased new [XXX] from above. Towed/ driven to service over 3 attempts prior to 7/2023. Ongoing issue of vehicle FTS/intermittent FTS/vehicle cutting off while in gear. Multiple failed repairs, that would qualify for lemon. Parts replaced Summer 2023, minimal issues until 6/2025. 6/2025, FTS issues returned/dealer refused to run services; even with warranty. July 2025: van multiple FTS/error lights/eventually towed/loaner given. Constant claims issue could not be replicated at dealer. Go to p/u 8/8/25-would not start on lot, after being cleared. Chrysler tech sent out with no issues found per technician; although service manager reports he personally had multiple issues of FTS including AM of technician visit. Multiple conversations had with Mr. Sheets and Mr. Freeman. [XXX] FTS per “Red” at dealer prior to vehicle being returned to me; Foreman suggested ignition replacement/returned by dealer to residence that PM. RF Hub may need replaced, if issue reoccurred but shop refused to replace then. Van was taken to Pittsburgh, PA Labor Day weekend and FTS away from hotel on 9/2/25. Sheets provided loaner that PM at residence. RF hub replaced, van returned on 9/8/25. [XXX], van FTS at residence in late PM. 9/10/25, dealer contacted asking for service/loaner; no answers received. Drove after multiple FTS’s to dealer. Mr. Sheets stated “he can’t have me driving one of his cars for months” that dealer has “done all they can.” Also stated “Even though we’ve had issues from the start, there was a period where van functioned and ‘at least we got some use out of it.’ 9/19/25, Chrysler tech could not find issue and Mr. Freeman stated Mr. Sheets said “they will no longer pay for a rental going forward.” Multiple calls and media of vehicle failing to start. Vehicle unreliable/unsafe to operate on roadway. Vehicle not reliable to get to/from and cannot be relied upon in sudden event/ emergency; or if vehicle were to malfunction out of home area/in a dangerous environment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR

9/22/2025

The contact owns a 2023 BraunAbility Chrysler Pacifica. The contact stated that while driving at various speeds and using the power chair with hand controls, the drivability was terrible. While driving at various speeds, it was difficult to stay in the intended lane. The Lane Sensing feature was loose and failed to the vehicle failed to steer correctly. While driving at various speeds, the steering wheel was stiff. While making turns, the vehicle rocked. The driver turned the feature off. The contact stated that there was a 3- or 4-inch clearance between the underbody that was lowered once the driver and power chair occupied the vehicle, which continuously scraped the roadway. There was an abnormal rumbling noise detected from the vehicle. The ramp failed to unfold flat when exiting the vehicle. While using the ramp to enter the vehicle, the ramp was difficult to unfold. The vehicle continued to shake due to the exhaust system. Additionally, while utilizing the rear cargo area, the vehicle drove roughly. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,500.

2/16/2024

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera displayed still images, with blackouts, or was inoperable. The failure had become more persistent and then became a constant failure. The contact had to restart the vehicle to regain functionality or correct the malfunction. While turning off and restarting the vehicle, the radio was randomly activated without driver input. The contact believed that the failure had caused additional failures with other control panel functions such as the radio, heating, and the A/C system failing to activate as needed. There were no warning lights illuminated. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 14,000. VIN tool confirms parts not available.

6/24/2024

The contact owns a 2023 Chrysler Pacifica. The contact stated while driving approximately 25 MPH while approaching a vehicle that had stopped suddenly for a traffic signal, the Forward Collision-Avoidance brake failed to engage. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the front collision system was working. The contact stated that the failure of the Forward Collision Avoidance braking system occurred again, and the vehicle was returned to the same dealer. The contact stated that the dealer had set up a soft barrier collision test and had driven the vehicle up to the barrier at 10 MPH and the Forward Collision Avoidance braking system failed to engage. The contact had taken the vehicle to two other dealers who stated that the front collision system was in operating condition. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 14,000.

1/22/2025

A clicking sound was heard and the dealer determined that the front axle nuts that hold the wheel hubs to the axle loosened. Dealer re-torqued to 120 ft. Lbs. and added Locktite, however problem reoccurs. Chrysler issued a Technical Service Bulletin (03-008-24) to torque the axle nuts to 228 ft. lbs. After this was done at the dealer, clicking sound was heard again in just 3 weeks. Several attempts by the dealer to correct the problem at the 120 ft. lbs. spec. and once at the 228 ft. lbs. spec. have not worked following Chrysler's instructions. Risk of hub and wheel coming loose while driving. Dealer has attempted repair/correction six (6) times.

4/16/2025

I was recently on a trip and I was traveling I39 in Wi at 70mph there was a Semi next to me on the right side and another Semi in front of me approximately 5 car lengths when all of a sudden the the brakes applied with the dash lighting up saying Brake in big red letters this braking action happened for about 2 seconds This was a very dangerous situation as there were vehicles behind me

9/10/2025

We have a continuing issue with the Pacifica of showing a dashboard warning of "STOP SAFELY VEHICLE WILL SHUT OFF SOON''. The power becomes diminished and with a few minutes, all power is lost, including lights, engine, all dash warnings are gone. After sitting on the side of the road for a few minutes, the vehicle will restart like nothing happened. Occurrences shown in order by date, location and mileage. [XXX] in Gatlinburg, TN with approx 1800 miles. Dealer found error codes relating to hybrid system but could not repair for at least 4 weeks. Advised to continue trip and make an appointment when we return to Georgia. [XXX] on [XXX] enroute to Myrtle Beach the issue reoccurred [XXX] in for repairs at Chrysler 3206 miles. April 18, back to dealer same issue at 14,145 miles. Extensive repairs performed on hybrid system. April 24 with 14,303, same issue. Received vehicle back on June 20, 2025. [XXX], another occurrence with 15,645. This time the vehicle would not shut down by the FOB but would not function at all, though the dash stated put vehicle in park, but it was in park.. Ackerman Towing of Macon, GA attempted to tow vehicle, but the parking brake would not release nor would the transmission shift into neutral. After 3 hours, vehicle finally shut down and restarted. Back to Chrysler. Received vehicle back Aug 13. They could not find a problem. [XXX] enroute to VA Beach. Same issue at 17,750 miles on [XXX] outside of Lumberton, NC. Restarted after a few minutes. Continued trip. I feel this problem of shutting down is a death trap. Losing all power including outside lights could easily become catastrophic, especially if it happened after dark. Chrysler is aware and seems to be unable to find a remedy. I have more info, but out of characters to relay more. Info below relates to last occurrence INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

11/7/2025