2011 Chevrolet HHR Owner Complaints

WAS DRIVING AT 45MPH WHEN ALL OF THE SUDDEN ALL GAUGES, POWER STEERING, AND ENGINE WENT ERRATIC. LOST POWER STEERING GOING DOWN HWY. CAR DARTED TO THE LEFT A LITTLE. TOOK THE CAR TO DEALER FOR A DIAGNOSTIC. WAS TOLD BY DEALER THAT THE DATA LINK CIRCUIT SHORTED CAUSING ELECTRIC SHORT TO POWER STEERING CONTROL MODULE AND IT WOULD BE $1125.00 TO REPAIR. I HAVE FILED A COMPLAINT WITH GM BUT HAVEN'T HEARD BACK FROM THEM. THIS SHOULD BE A RECALL ISSUE DUE TO POSSIBLE LOSS OF CONTROL OF CAR AND CAUSING A CRASH. ALSO A POSSIBLE FIRE DUE TO THE ELECTRICAL SHORT THEY DESCRIBED TO ME ON THE INVOICE. THE POWER STEERING AND GAUGES ARE ALL STILL GOING ERRATIC BECAUSE I AM TRYING TO SEE IF GM WILL FIX THIS SAFETY PROBLEM. THIS SHOULD BE A SAFETY RECALL DO TO THE FACT THAT A YOUNG DRIVER OR EVEN FEMALE DRIVER OR ANYONE IN FACT COULD LOSE CONTROL OF VEHICLE WHEN THE POWER STEERING CONTROL MODULE DECIDES TO GO OUT AND COME BACK ON THEN GO OUT AGAIN. *TR

8/6/2013

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THE KEY WOULD NOT TURN IN THE IGNITION SWITCH. THERE WERE SEVERAL ATTEMPTS BEFORE THE VEHICLE FUNCTIONED NORMALLY. IN ADDITION, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. *TR

3/12/2014

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THE AIR BAG LIGHT ILLUMINATED WHILE THE CELLULAR PHONE WAS CHARGING. THE DEALER RESET THE ELECTRICAL SYSTEM, BUT THE FAILURE WAS NOT CORRECTED. THE AIR BAG LIGHT CONTINUED TO ILLUMINATE INTERMITTENTLY. THE MANUFACTURER FILED REPORT 71962548301 AND ADVISED THE CONTACT THAT ANY DEVICE CONNECTED IN THE VEHICLE WOULD CAUSE AN ELECTRICAL INTERFERENCE. THE FAILURE MILEAGE WAS 6,835 AND THE CURRENT MILEAGE WAS 10,000. UPDATED 09/21/11*LJ THE CONSUMER STATED GM WILL NOT ADDRESS THE PROBLEM. UPDATED 10/03/11 *JB

8/19/2011

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THE AIR BAG WARNING LIGHT WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST ONCE A MONTH BUT THE DEALER WAS UNABLE TO DETERMINE THE FAILURE OR WHY THE WARNING LIGHT WAS ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1801UPDATED 12/06/11*LJ THE CONSUMER STATED THE PROBLEM WAS FINALLY FIXED UPDATED 03/13/12

11/10/2011

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING 35 MPH THE STEERING WHEEL BEGAN PULLING TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO CORRECT THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 17,000. UPDATED 03/14/12 *BF THE CONSUMER STATED AFTER TEST DRIVING THE VEHICLE, HE REPORTED TO THE SALESPERSON, THAT THE VEHICLE PULLED TO THE LEFT AND SOMETHING WAS WRONG WITH THE STEERING. THE CONSUMER WAS INFORMED THE PROBLEM HAD BEEN FOUND AND CORRECTED. THE DEALER ASKED THE CONSUMER TO DRIVE THE VEHICLE ABOUT 1000 MILES. WHEN THE CONSUMER RETURNED THE VEHICLE TO THE DEALER, THEY FOUND THE ALIGNMENT WAS OUT OF SPECIFICATION. THE REPAIR WAS MADE. HOWEVER, THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS. THE VEHICLE HAD TO BE ALIGNED SEVERAL TIMES. ALSO, THE LEFT FRONT TIRE SENSOR WAS NOT READING THE TIRE PRESSURE AND THERE WAS A NOISE COMING FROM THE GEAR SHIFT OR AXLE. THE DEALER WAS UNABLE TO DETECT A NOISE. UPDATED 04/10/12

2/10/2012

WAS DRIVING AT 45MPH WHEN ALL OF THE SUDDEN ALL GAUGES, POWER STEERING, AND ENGINE WENT ERRATIC. LOST POWER STEERING GOING DOWN HWY. CAR DARTED TO THE LEFT A LITTLE. TOOK THE CAR TO DEALER FOR A DIAGNOSTIC. WAS TOLD BY DEALER THAT THE DATA LINK CIRCUIT SHORTED CAUSING ELECTRIC SHORT TO POWER STEERING CONTROL MODULE AND IT WOULD BE $1125.00 TO REPAIR. I HAVE FILED A COMPLAINT WITH GM BUT HAVEN'T HEARD BACK FROM THEM. THIS SHOULD BE A RECALL ISSUE DUE TO POSSIBLE LOSS OF CONTROL OF CAR AND CAUSING A CRASH. ALSO A POSSIBLE FIRE DUE TO THE ELECTRICAL SHORT THEY DESCRIBED TO ME ON THE INVOICE. THE POWER STEERING AND GAUGES ARE ALL STILL GOING ERRATIC BECAUSE I AM TRYING TO SEE IF GM WILL FIX THIS SAFETY PROBLEM. THIS SHOULD BE A SAFETY RECALL DO TO THE FACT THAT A YOUNG DRIVER OR EVEN FEMALE DRIVER OR ANYONE IN FACT COULD LOSE CONTROL OF VEHICLE WHEN THE POWER STEERING CONTROL MODULE DECIDES TO GO OUT AND COME BACK ON THEN GO OUT AGAIN. *TR

8/6/2013

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT NOTICED THE ESC WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. SUDDENLY THE SPEED DECREASED AND THE ABS BEGAN TO ACTIVATE. IN ADDITION, THE VEHICLE SURGED FORWARD WITH EXCESSIVE VIBRATION. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND THEN TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DETECT A TROUBLE CODE. THE FAILURE OCCURRED SIX TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHENEVER THE FAILURE OCCURRED. THE REPAIRS PERFORMED ON THE VEHICLE CONSISTED OF RECALIBRATING THE STEERING SENSOR AND REPLACING THE YAW SENSOR. THE ELECTRONIC BRAKE CONTROL MODEL WAS ALSO REPLACED. THE FAILURE CONTINUED TO OCCUR AFTER THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,658.

5/17/2012

KEY BINDS IN IGNITION, ENGINE WILL SOMETIMES CONTINUE TO RUN AFTER KEY IS REMOVED FROM IGNITION, SOMETIMES KEY BINDS AND UNABLE TO START CAR, DEALER STATES UNABLE TO DUPLICATE THIS ISSUE AND WILL NOT REPAIR. *TR

3/12/2014

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WOULD ENGAGE INDEPENDENTLY AS THE SERVICE ESC WARNING LIGHT ILLUMINATED. THE FAILURE ONLY OCCURRED WITH THE FRONT PASSENGER SIDE WHEEL AND WOULD FEEL SIMILAR TO THE WHEEL SEIZING. THE VEHICLE WAS DIAGNOSED BY THE DEALER BUT THEY WERE NOT ABLE TO DUPLICATE THE ERROR. THE CONTACT STATED THAT THE MANUFACTURER WAS AWARE OF THE PROBLEM, BUT THEY COULD NOT DETERMINE HOW TO REMEDY THE PROBLEM. THE MANUFACTURER STATED THAT THE SOFTWARE COULD NOT BE REMOVED FROM THE VEHICLE. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 20,000. UPDATED 01/15/13*LJ UPDATD 1/24/2013 *JS

11/15/2012

WAS DRIVING AT 45MPH WHEN ALL OF THE SUDDEN ALL GAUGES, POWER STEERING, AND ENGINE WENT ERRATIC. LOST POWER STEERING GOING DOWN HWY. CAR DARTED TO THE LEFT A LITTLE. TOOK THE CAR TO DEALER FOR A DIAGNOSTIC. WAS TOLD BY DEALER THAT THE DATA LINK CIRCUIT SHORTED CAUSING ELECTRIC SHORT TO POWER STEERING CONTROL MODULE AND IT WOULD BE $1125.00 TO REPAIR. I HAVE FILED A COMPLAINT WITH GM BUT HAVEN'T HEARD BACK FROM THEM. THIS SHOULD BE A RECALL ISSUE DUE TO POSSIBLE LOSS OF CONTROL OF CAR AND CAUSING A CRASH. ALSO A POSSIBLE FIRE DUE TO THE ELECTRICAL SHORT THEY DESCRIBED TO ME ON THE INVOICE. THE POWER STEERING AND GAUGES ARE ALL STILL GOING ERRATIC BECAUSE I AM TRYING TO SEE IF GM WILL FIX THIS SAFETY PROBLEM. THIS SHOULD BE A SAFETY RECALL DO TO THE FACT THAT A YOUNG DRIVER OR EVEN FEMALE DRIVER OR ANYONE IN FACT COULD LOSE CONTROL OF VEHICLE WHEN THE POWER STEERING CONTROL MODULE DECIDES TO GO OUT AND COME BACK ON THEN GO OUT AGAIN. *TR

8/6/2013

I WAS DRIVING A FREEWAY SPEEDS WHEN THE ENGINE SUDDENLY WENT INTO LIMP HOME MODE. I RECEIVED THE FOLLOWING DASH INDICATIONS - SERVICE ESC, TRACTION OFF, REDUCED ENGINE POWER. UPON FURTHER INSPECTION WE FOUND A FAILED ACCELERATOR POSITION SENSOR AND WE HAD THE FOLLOWING TROUBLE CODES STORED IN THE COMPUTER: P2135 CHEVROLET - THROTTLE/PEDAL POSITION SENSOR/SWITCH 'A'/'B' VOLTAGE CORRELATION REPLACED THE ACCELERATOR POSITION SENSOR AND GAS PEDAL ASSEMBLY, AT THIS POINT THE CAR SEEMS FINE. I HAVE THE FAILED PART. *TR

3/2/2015

CAR WAS STRUGGLING TO START, WHEN IT DID , IT WOULDN'T GO OVER 20MPH, WENT TO STORE, CAME OUT , IT WOULD START. HAD IT TOWED TO THE SHOP, ENGINE CRACK AND FROM THAT CRACKING IT BROKE OTHER STUFF. I OWE 3700. ON THE CAR AND TO FIX IT IS 3200.00 SADLY I DO T HAVE THE MONEY. NO CARE, NO WAY TO GET TO WORK. CAR WAS SITTING IN PARKING LOT OF OUR LOCAL SAVE A LOT.

2/13/2017

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT A HOUR AFTER PARKING, THE VEHICLE CAUGHT ON FIRE. THE CONTACT WAS NOT PRESENT WHEN THE FAILURE OCCURRED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. THE VIN WAS UNAVAILABLE.

8/26/2014

DRIVERS INSIDE DOOR HANDLE SNAPPED OFF. HAVE TO OPEN WINDOW TO OPEN DOOR. CALLED GM THEY TOLD ME THIS PROBLEM WASN'T ON A RECALL. THIS WAS ALSO NOT COVERED UNDER MY EXTENDED WARRANTY. I HAVE TO PURCHASE A HANDLE AND HAVE IT INSTALLED. THIS IS A SAFETY ISSUE TO GET OUT OF THE CAR DURING AN EMERGENCY, WHAT IF MY ELECTRICAL SYSTEM SHUTS DOWN, HOW CAN I ROLL DOWN THE WINDOW, I'LL HAVE TO CLIMB OVER THE PASSENGER SEAT TO GET OUT AND THAT COULD BE TO LATE. THEY NEED A RECALL ON THIS PROBLEM.

5/21/2015

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE DRIVER'S SIDE INTERIOR DOOR HANDLE FRACTURED AND SEPARATED FROM THE DOOR PANEL. THE CONTACT HAD TO OPEN THE DRIVER'S SIDE WINDOW AND REACH OUT TO OPEN THE DOOR USING THE EXTERIOR DOOR HANDLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 40,298. THE CONSUMER STATED WHEN HE EXITED THE VEHICLE, THE INSIDE DRIVER'S DOOR HANDLE SNAPPED OFF AND BROKE. UPDATED 01/07/13

12/18/2012

BOTH REAR DOOR LATCHES HAVE BEEN GIVING PROBLEMS. LH DOOR LATCH STICKS AND NOW RH REAR DOOR LATCH WILL NOT LATCH. HAVE A BUNGY CORD BETWEEN DOORS TO KEEP SHUT. SAFETY ISSUE!!! NO RECALLS. *TR

5/31/2013

I PURCHASE THE VEHICLE IN FEBRUARY 2013 WITH 54000 MILES ON IT. THERE WAS A SHAKING IN THE FRONT END WHILE BRAKING. I WAS INSURED AT THE DEALERSHIP THAT IT WAS BECAUSE IT HAS NEW BRAKES AND IF IT DOES NOT STOP BRING IT BACK AND THEY WILL FIX IT. I BROUGHT IT BACK AND THEY ROTATED THE ROTORS. IT WORKED WELL FOR ABOUT TWO WEEKS. THE ROTORS STARTED SHAKING AGAIN AFTER ONLY TWO WEEKS. SO I BROUGHT IT BACK AGAIN AND THEY PUT NEW ROTORS ON THE VEHICLE. IT HAS STARTED AGAIN WITH THE NEW ROTORS. THIS TIME IT STARTED WITH IN A MONTH. MY CAR WHILE BREAKING WILL SOMETIME FEEL LIKE THERE IS ICE UNDER IT ON DRY ROADS. I AM GOING TO TAKE IT TODAY TO BIG O TIRES AND HAVE A FRIEND WORK ON IT THAT I TRUST. THE CAR JUST HIT 70000 MILES. I HAVE DONE ONLY ONE OIL CHANGE AND TAKING THE CAR IN THREE TIMES FOR WRAPPED ROTORS. THERE IS SOMETHING WRONG THAT THEY ARE JUST IGNORING. I STATED THAT I TOOK IT IN TWICE I TOOK IT TO PINEGAR CHEVORLET IN BRANSON, MO WHERE I PURCHASED THE VEHICLE. HERE IS SOME SPECIFIC INFORMATION ON SERVICE DATES AND MILEAGE PURCHASE OF VEHICLE: 02/14/2013 52534 MILES 1ST REPAIR: 04/22/2013 ROTATED ROTORS 56032 MILES 2ND REPAIR: 08/24/2013 61,107 REPLACED ROTORS WENT AND TALKED TO PINEGAR CHEVROLET TOLD THEN THAT THEY ARE VIBRATING AGAIN ON 10/26/2013 65777 MILES. BLAMMED THE WHOLE THING ON MY DRIVING. THE ROTORS ARE THINNER THEN THEY ARE IN THE NEW CARS. THEY DO IT TO BE MORE FUEL EFFICIENT. IT WILL COST ABOUT 100 TO ROTATE THE ROTORS. THERE IS SOMETHING WRONG WITH MY BRAKING SYSTEM AND THEY ARE JUST IGNORING IT. *TR

12/28/2013

MERGING INTO TRAFFIC CAR STOPPED IN FRONT OF ME I PRESSED THE BRAKES AND THE RENTAL JUST CONTINUE TO SLIDE INTO THE CAR CAUSING REAR END ACCIDENT WARNING LIGHTS IN DASH CONTROL TRACTION SERVICE AND ENGINE SERVICE SOON LOW OILS LIGHTS LOUD NOISE FROM BRAKES LOINS NOISE FROM UNDERPARTS

2/6/2014

I WAS DRIVING TO WORK THIS MORNING. I LIVE JUST 5 MINUTES FROM THE OFFICE. I PULLED OUT OF THE PARKING LOT AND WAS GOING ABOUT 5MPH WHEN SUDDENLY THE ESC ACTIVE LIGHT APPEARED ON THE DASH, THEN A YELLOW TRIANGLE WARNING STARTED FLASHING. THE TRANSMISSION FELT LIKE IT STARTED TO SHAKE AND THE CAR DECELERATED ON ITS OWN. I APPLIED THE BRAKES, PUT THE CAR IN PARK, AND THE WARNINGS WENT AWAY. THE LIGHT TURNED GREEN SO I STARTED TO ACCELERATE AND AGAIN, THE SAME WARNINGS. HELP! THE ROADS WERE NOT WET, I WAS NEVER ABOVE 8MPH WHEN THESE TWO INCIDENTS OCCURRED. THANK YOU. *TR

10/11/2013

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE GEAR SHIFTER MALFUNCTIONED AND BECAME STUCK IN PARK. THE CONTACT WAS ABLE TO MOVE THE SHIFTER AFTER SEVERAL ATTEMPTS. THE SHIFTER COULD ALSO BE ENGAGED WITHOUT THE CONTACT APPLYING THE BRAKES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

5/6/2014

WENT TO OPEN DOOR TO GET OUT OF CAR AND THE HANDLE CAME OFF IN MY HAND. *TR

2/26/2014

I GRABBED THE DOOR HANDLE TO OPEN MY CHEVY 2011 HHR DRIVER'S SIDE DOOR TO EXIT MY VEHICLE AND THE HANDLE COMPLETELY BROKE OFF!!! I HAVE NEVER HAD THIS KIND OF THING HAPPEN BEFORE AND AM NOT SURE WHY A CAR MANUFACTURER WOULD BE ALLOWED TO MAKE ONE OF THE MOST INTEGRAL PARTS OF A VEHICLE OUT OF CHEAP MATERIAL. TO ADD INSULT TO INJURY, THE DEALERSHIP IS HINTING THAT I MAY HAVE TO BEAR THE RESPONSIBILITY OF PAYING SOMETHING TO FIX THIS ISSUE BY BRINGING THE CAR IN TO SEE IF THE ISSUE IS COVERED BY AN EXTENDED WARRANTY OR COVERED AT ALL. THIS ISSUE SHOULD BE A RECALL NO BRAINER, I SHOULD NOT HAVE TO COVER THE COST TO FIX THIS IN ANY WAY. ALSO TO MY SURPRISE, THIS APPEARS TO BE A COMMON COMPLAINT AMONGST CHEVY 2006-2011 HHR OWNERS WHERE THEY HAVE BEEN TOLD BY THE DEALERSHIPS THAT IT WOULD COST THEM BETWEEN 300 & 400 DOLLARS TO "REPLACE THE ENTIRE DOOR PANEL" OR THEY HAVE BEEN TOLD BY GM THAT A "DIAGNOSTIC" HAS TO BE DONE THAT MIGHT COST THEM OUT OF POCKET MONEY. BOTH SCENARIOS ARE ABSOLUTELY INSANE. I AM NOT SURE WHY THIS HAS NOT BEEN MADE A RECALL ISSUE, THEREBY FORCING GM TO FIX THIS PROBLEM AT NO COST TO THE CONSUMER???? IT IS A MANUFACTURING ISSUE AS WELL AS SAFETY ISSUE. IF SOMETHING HAPPENS AND I NEED TO EXIT THE VEHICLE QUICKLY, I WILL NOT BE ABLE TO DO IT. ALSO, I LIVE IN CHICAGO AND AS EVERYONE KNOWS IT IS COMING UPON THE WINTER SEASON AND IF LAST YEAR WAS ANY INDICATION, WE COULD BE IN FOR ANOTHER BRUTAL WINTER WHERE BELOW ZERO TEMPERATURES HAVE A FREEZING EFFECT ON POWER WINDOWS, WHICH IS MY CURRENT METHOD OF EXITING THE VEHICLE. I PURCHASED THIS CAR IN MAR. OF 2014 AND THIS IS NOT SOMETHING I WOULD HAVE KNOWN TO EVEN CONSIDER TO THINK ABOUT BECAUSE I THOUGHT THIS IS THE KIND OF THING THAT YOUR AGENCY SHOULD BE ON TOP OF. PLEASE HELP!!! *TR

11/5/2014

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING 35 MPH THE STEERING WHEEL BEGAN PULLING TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO CORRECT THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 17,000. UPDATED 03/14/12 *BF THE CONSUMER STATED AFTER TEST DRIVING THE VEHICLE, HE REPORTED TO THE SALESPERSON, THAT THE VEHICLE PULLED TO THE LEFT AND SOMETHING WAS WRONG WITH THE STEERING. THE CONSUMER WAS INFORMED THE PROBLEM HAD BEEN FOUND AND CORRECTED. THE DEALER ASKED THE CONSUMER TO DRIVE THE VEHICLE ABOUT 1000 MILES. WHEN THE CONSUMER RETURNED THE VEHICLE TO THE DEALER, THEY FOUND THE ALIGNMENT WAS OUT OF SPECIFICATION. THE REPAIR WAS MADE. HOWEVER, THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS. THE VEHICLE HAD TO BE ALIGNED SEVERAL TIMES. ALSO, THE LEFT FRONT TIRE SENSOR WAS NOT READING THE TIRE PRESSURE AND THERE WAS A NOISE COMING FROM THE GEAR SHIFT OR AXLE. THE DEALER WAS UNABLE TO DETECT A NOISE. UPDATED 04/10/12

2/10/2012

I BOUGHT THE HHR WITH 12000 MILES ON IT, FROM A GM DEALER. I TOLD THEM THE CAR PULLED TO THE LEFT, AND THEY SAID THEY WOULD FIX IT. IT HAS BEEN TO THE DEALER TWICE, AND THEY SAY EVERYTHING IS WITHIN TOLERANCES. STILL PULLS TO THE LEFT. ALSO THE RIGHT FRONT TIRE IS WEARING OUT, BUT NOT THE OTHERS. *TR

10/23/2013

WHILE DRIVING A KM/H LIGHT CAME ON THE DASH... EVERYTHING CONVERTED TO KHP... I NOW HAVE ABSOLUTELY NO CLUE ON HOW FAST/SLOW IM DRIVING... GOT TO MY DESTINATION AND TOOK A LOOK AT MY OWNERS MANUAL TO SEE IF MAYBE THERE WAS A WAY TO SWITCH BACK TO MPH... AND GO FIGURE... FOLLOWED THE INSTRUCTIONS TO A T... AND IT DOESN'T WORK... COULDN'T PUT IN MY MILEAGE AT THE TOP OF THIS FORM BECAUSE IT ASKS FOR MPH AND SUDDENLY MY DASH IS ONLY PUTTING OUT KM/H. *TR

2/20/2015

I WAS DRIVING A FREEWAY SPEEDS WHEN THE ENGINE SUDDENLY WENT INTO LIMP HOME MODE. I RECEIVED THE FOLLOWING DASH INDICATIONS - SERVICE ESC, TRACTION OFF, REDUCED ENGINE POWER. UPON FURTHER INSPECTION WE FOUND A FAILED ACCELERATOR POSITION SENSOR AND WE HAD THE FOLLOWING TROUBLE CODES STORED IN THE COMPUTER: P2135 CHEVROLET - THROTTLE/PEDAL POSITION SENSOR/SWITCH 'A'/'B' VOLTAGE CORRELATION REPLACED THE ACCELERATOR POSITION SENSOR AND GAS PEDAL ASSEMBLY, AT THIS POINT THE CAR SEEMS FINE. I HAVE THE FAILED PART. *TR

3/2/2015

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE DRIVER'S SIDE INTERIOR DOOR HANDLE FRACTURED AND SEPARATED FROM THE DOOR PANEL. THE CONTACT HAD TO OPEN THE DRIVER'S SIDE WINDOW AND REACH OUT TO OPEN THE DOOR USING THE EXTERIOR DOOR HANDLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 40,298. THE CONSUMER STATED WHEN HE EXITED THE VEHICLE, THE INSIDE DRIVER'S DOOR HANDLE SNAPPED OFF AND BROKE. UPDATED 01/07/13

12/18/2012

I WAS DRIVING HOME WITH MY 2 CHILDREN IN MY VEHICLE AND HIT AND SLIGHT BUMP IN THE ROAD AND THE SERVICE AIR BAG NOTIFICATION CAME ON. THIS STARTLED ME AND I BECAME VERY SCARED BECAUSE I HAVE NEVER HAD A VEHICLE SAY SERVICE AIR BAG? I AM VERY CONCERNED ABOUT THIS ISSUE THAT IF I AM IN AN ACCIDENT GOD FORBID THAT THE AIRBAGS WILL NOT DEPLOY IF NEEDED I TOOK MY VEHICLE IN TO BE SERVICED FOR IGNITION RECALL TODAY AFTER WAITING ALMOST 5 MONTHS FOR PART AND INFORMED SERVICE TECHNICIAN ABOUT WHAT HAD OCCURRED AND THE RESPONSE I RECEIVED WAS" WE CAN DO A DIAGNOSTIC ON THE ISSUE FOR $89.00? " I DO NOT FEEL THAT I SHOULD HAVE TO PAY TO HAVE THIS DEFECT TO RESEARCHED AND FIXED DUE TO DANGER THAT THIS POSES TO THE SAFETY OF MYSELF AND MY CHILDREN. I AM REQUESTING THAT AUTHORIZATION BE GIVEN TO HAVE THE ISSUE WITH THE SERVICE AIR BAG LIGHT TO BE RESEARCHED AND REPAIRED AT NO CHARGE DUE TO ALL THE INCONVENIENCE THESE ISSUES ARE CAUSING ME AND THE TIME THAT I HAVE TO BE WITHOUT A VEHICLE IN ORDER TO HAVE NECESSARY REPAIRS COMPLETED SO THAT MY FAMILY AND I CAN HAVE A SAFE VEHICLE. ALSO, THE DRIVER SIDE DOOR HANDLE JUST BROKE UPON OPENING DOOR AND I AM REQUESTING ASSISTANCE WITH DISCOUNT TO HAVE THIS PART REPLACED. I AM A SINGLE PARENT AND I HAVE LIMITED INCOME AND CANNOT AFFORD TO KEEP MAKING REPAIRS ON THE VEHICLE DUE TO FAULTY OR DEFECTIVE PARTS. PLEASE ASSIST ME AS SOON AS POSSIBLE. [XXX] [XXX] SAN DIEGO, CA[XXX] [XXX] [XXX] [XXX] VIN: 3GNBABFW9BS[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) UPDATED 3/18/2015 *JS

7/8/2014

I'VE BEEN HAVING PROBLEMS WITH MY RIGHT FRONT END SINCE I BOUGHT THE CAR. WHEN I CUT THE WHEEL HARD TO THE RIGHT, IT MAKES A LOUD THUMPING NOISE LIKE SOMETHING IS GOING TO POP OFF. IT MAKES THE MOST NOISE IN A SLOW OR PARKING MOVEMENT. THEN I TAKE IT IN AND THEY PUMP UP THE TIRES WITH AIR, AND SAY THERE'S NOTHING WRONG WITH IT. THEN THE AIR LOW LIGHT FOR THE TIRES COMES ON. YOU FILL IT UP, AND THEN ANOTHER ONE COMES ON. THEN CHECK THE AIR BAG POPS ON. I'VE EVEN EXPERIENCED THE CAR LITERALLY FEELING LIKE THE MOTOR IDLING REAL LOW TO ALMOST SHUT OFF. THIS HAS HAPPENED ATLEAST 3 TIMES. I WAS ONLY DOING ABOUT 25 MILES AN HOUR, BUT IT WAS REALLY COLD OUTSIDE. EVERYTIME I HAVE TAKEN IT FOR REPAIR, THEY HAVE SAID, WE CAN'T FIND ANYTHING WRONG. *TR

4/9/2014

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE LUG NUTS FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT BOTH FRONT RIMS WHERE BENT. THE CONTACT THEN TOOK HER VEHICLE TO A PRIVATE MECHANIC FOR A SECOND OPINION AND THEY STATED THAT BOTH FRONT TIRES WHERE UP TO STANDARD. THE CONTACT STATED THAT THE VEHICLE WOULD NOT KEEP LUG NUTS ON THE TIRES FOR LONGER THEN A WEEK AND A HALF. THE MANUFACTURER WAS MADE AWARE OF PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 79,220. THE VIN WAS NOT AVAILABLE.

6/18/2014

REAR PASSENGER SEATBELT WOULD NOT UNLOCK TO EXTEND FOR USE. THIS SEATBELT HAD BEEN USED ABOUT 10 MINUTES PRIOR TO IT LOCKING UP WHEN TRYING TO PULL IT OUT FOR USE. IT WOULD NOT PULL OUT. *TR *JS

3/11/2012

MY CAR CONTINUES TO SHAKE AS DO MOST HHR'S GM KNOWS THERE IS A STABILITY ISSUE AN HAS REFUSED TO PROPERLY ADDRESS THIS DANGEROUS ISSUE. MY AIRBAG LIGHT HAS COME ON. THE BACK DRIVER SIDE DOOR HANDLE DOES NOT OPEN FROM THE INSIDE OR OUT AND MY SEAT BELT AND BACK FLOOR BOARD STAYS DAMP MAKING THE STRUCTURE OF THE VEHICLE DANGEROUS AND MY SEATBELT UNSAFE. GM EXECUTIVE RESPONSE IS THAT NOT ALL VIN NUMBERS FAL INTO THE SERVICE BULLETINS. THESE CARES NEED TO BE IMMEDIATELY INVESTIGATED AND TAKEN OFF THE MARKET. THE BOLT COVERS IN THE BACK SEATS FALL OFF AT A TOUCH AND CANNOT BE REATTACHED. THEY DIG INTO LEGS. AN ACCIDENT WOULD PRESENT A STUPID IMPALEMENT THREAT. WHY ARE THEY THERE. THIS IS A DANGEROUS CAR. GM STATES MY CARE DID NOT APPEAR TO THEM UNTIL 49,000 MILES. I BOUGHT IT AT 19,000 MILES. THERE ARE LIES EVERY WHERE. THERE ARE CROOKED SALESMAN AND GM IS STILL ON THE SCAM. OWNERS NEED A LEGAL OR CONGRESSIONAL ADVOCATE FOR THE CARS WE ARE STUCK WITH THAT ARE DANGEROUS AND SERIOUSLY DEVALUED. THEY HAVE HAD ALLOT OF TRAINING IN DEALING WITH OWNERS WITH ISSUES. WE NEED LIKEWISE REPRESENTATION. MY CARE IS AN ACCIDENT WAITING TO HAPPEN. I HAVE A FROZEN SHOULDER FROM HOLDING IT IN THE ROAD FOR 3 YEARS. IT IS A BLOOD TRAP THAT YOU CANNOT SEE OUT OF. IT IS DAMP, SHAKING, DIFFICULT TO CONTROL AND UNPREDICTABLE. I COULD OT SEL IT IN GOOD CONSCIENCE. WHO WOULD BUY IT ANY WAY? WHAT HAPPENED TO THE LEGAL ORDER THAT REQUIRED THEM TO REPORT DANGEROUS PROBLEMS IN 5 DAYS OR FACE PENALTIES? THEY ARE WAY OVER THE MARK ON THIS ONE. JUST LOOK AT MY CAR. *TR

6/27/2014

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE HEAD LAMPS FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

10/19/2016

INSTRUMENT PANEL FUNCTIONS WORK INTERMITTENTLY WHILE VEHICLE IS RUNNING AND FLASHES ON AND OFF. IT IS A SAFETY CONCERN AS THE SPEEDOMETER FUNCTION DOES NOT WORK WHILE DRIVING VEHICLE. THIS PROBLEM ALSO AFFECTS THE ABILITY OF TRANSMISSION TO SHIFT INTO GEAR PROPERLY. WHEN VEHICLE IS CHECKED USING DIAGNOSTIC COMPUTER, COMPUTER FAILS TO DETECT CODE ERROR OR IDENTIFY PROBLEM WITH VEHICLE.ELECTRICAL SYSTEM.

6/19/2018

DRIVER ARMREST SAGS; MOST UNCOMFORTABLE!! WHEN ARMREST IS PUT DOWN TO THE HORIZONTAL POSITION, IT SAGS (LEANS FORWARD). DRIVER'S RIGHT ARM BECOMES PAINFUL, AS IT IS CONTINUALLY SLIDING OFF THE FRONT EDGE OF THE ARMREST, WHEN DRIVING. I'VE HAD THE CAR TO THE DEALER; HE REPLACED THE ARMREST IN WARRANTY, BUT THE LEANING FORWARD POSITION IS JUST THE SAME---IT WAS NOT CURED. THE DEALER SAID THERE WAS NOTHING FURTHER TO BE DONE. INCIDENTALLY, THE PASSENGER'S ARMREST IS JUST FINE---IT IS POSITIONED AT THE PROPER RIGHT ANGLE. INCIDENTALLY, NOONE HAS SAT ON, OR HEAVILY LEANED ON THE ARMREST TO CAUSE THE DIFFICULTY. SURE WOULD APPRECIATE YOUR HELP WITH THIS AGGRAVATING PROBLEM. *TR

9/24/2012

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE HEATED SEAT WARMER FOR THE FRONT DRIVER'S SEAT CAUGHT ON FIRE. THE CONTACT STATED THAT THE VEHICLE WAS POWERED OFF AT THE TIME OF THE FAILURE. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO PROVIDE A SPECIFIC CAUSE FOR THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 36,000.

11/19/2012

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THE KEY WAS ABLE TO BE REMOVED FROM THE IGNITION WITHOUT SHUTTING OFF THE ENGINE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED IN REGARDS TO THE RECALLS. HOWEVER, THE MANUFACTURER DECLINED TO PROVIDE AN ESTIMATED TIME FRAME OF WHEN THE VEHICLE WOULD BE SERVICED UNDER BOTH RECALLS. THE DEALER WAS CONTACTED AND MADE THE CONTACT AWARE THAT THERE WAS WAITING LIST OF OVER 222 VEHICLES THAT NEEDED TO BE SERVICED UNDER THE RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATELY FAILURE MILEAGE WAS 65,000.

6/3/2014

I WAS DRIVING HOME WITH MY 2 CHILDREN IN MY VEHICLE AND HIT AND SLIGHT BUMP IN THE ROAD AND THE SERVICE AIR BAG NOTIFICATION CAME ON. THIS STARTLED ME AND I BECAME VERY SCARED BECAUSE I HAVE NEVER HAD A VEHICLE SAY SERVICE AIR BAG? I AM VERY CONCERNED ABOUT THIS ISSUE THAT IF I AM IN AN ACCIDENT GOD FORBID THAT THE AIRBAGS WILL NOT DEPLOY IF NEEDED I TOOK MY VEHICLE IN TO BE SERVICED FOR IGNITION RECALL TODAY AFTER WAITING ALMOST 5 MONTHS FOR PART AND INFORMED SERVICE TECHNICIAN ABOUT WHAT HAD OCCURRED AND THE RESPONSE I RECEIVED WAS" WE CAN DO A DIAGNOSTIC ON THE ISSUE FOR $89.00? " I DO NOT FEEL THAT I SHOULD HAVE TO PAY TO HAVE THIS DEFECT TO RESEARCHED AND FIXED DUE TO DANGER THAT THIS POSES TO THE SAFETY OF MYSELF AND MY CHILDREN. I AM REQUESTING THAT AUTHORIZATION BE GIVEN TO HAVE THE ISSUE WITH THE SERVICE AIR BAG LIGHT TO BE RESEARCHED AND REPAIRED AT NO CHARGE DUE TO ALL THE INCONVENIENCE THESE ISSUES ARE CAUSING ME AND THE TIME THAT I HAVE TO BE WITHOUT A VEHICLE IN ORDER TO HAVE NECESSARY REPAIRS COMPLETED SO THAT MY FAMILY AND I CAN HAVE A SAFE VEHICLE. ALSO, THE DRIVER SIDE DOOR HANDLE JUST BROKE UPON OPENING DOOR AND I AM REQUESTING ASSISTANCE WITH DISCOUNT TO HAVE THIS PART REPLACED. I AM A SINGLE PARENT AND I HAVE LIMITED INCOME AND CANNOT AFFORD TO KEEP MAKING REPAIRS ON THE VEHICLE DUE TO FAULTY OR DEFECTIVE PARTS. PLEASE ASSIST ME AS SOON AS POSSIBLE. [XXX] [XXX] SAN DIEGO, CA[XXX] [XXX] [XXX] [XXX] VIN: 3GNBABFW9BS[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) UPDATED 3/18/2015 *JS

7/8/2014

TIRE SEPARATED FROM TUBE CAUSING SEVER DAMAGE TO THE VEHICLE. TIRE #DOT V6B2AA7(2510) D581 P215/55R16. *TR

10/4/2014

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR EQUIPPED WITH PRIMEWELL PS830 TIRES (NA), SIZE 215/55/R16 (NA). THE CONTACT STATED THAT THE TIRES LOST AIR PRESSURE AND WERE OUT OF ROUND. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE DEALER STATED THAT THERE WAS NO FAILURE AND ADDED AIR TO THE TIRES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 38,798.

10/8/2014

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE SERVICE TRACTION AND SERVICE ESC WARNING LIGHTS FLASHED RANDOMLY. THE VEHICLE SUDDENLY REDUCED SPEED AND HESITATED AS IF IT WOULD STALL. THE ACCELERATOR PEDAL DID NOT RESPOND EACH TIME THE FAILURE RECURRED AND THE VEHICLE JERKED VIOLENTLY AND REDUCED SPEED. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN ONCE AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER TEST DROVE THE VEHICLE AND FOUND NO FAILURES. UPON TURNING OFF AND RESTARTING THE VEHICLE, THE COMPUTER RESET AND THE WARNING LIGHTS DIMMED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

10/8/2015

TL* TAKATA RECALL - THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED FOR LONGER THAN TWO DAYS WITHOUT WARNING. THE SKID CONTROL WARNING LIGHT REMAINED ILLUMINATED FOR SEVERAL MONTHS, INCLUDING THE BRAKE LIGHT. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS SHAKING AND VIBRATING RANDOMLY IN THE FRONT OF THE VEHICLE. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

11/13/2015

The contact owns a 2011 Chevrolet HHR. The contact stated that there was an abnormal fuel odor inside and outside the vehicle. The contact was a certified mechanic and noticed that fuel was leaking from the vehicle. The contact mentioned that the fuel line was leaking and needed to be replaced. The contact contacted the dealer and was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000. The VIN was not available.

6/3/2021

The contact owns a 2011 Chevrolet HHR. The contact stated that while standing at the rear of the vehicle, there was a strong fuel odor present. Upon inspection, it was discovered that fuel was leaking from the vehicle. The vehicle was taken to the local dealer who diagnosed that the fuel line was damaged due to rusting and corrosion and the lines needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 110,000.

7/7/2021

TL*THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING 45 TO 50 MPH, SHE STEERED THE VEHICVLE TO THE LEFT IN AN ATTEMPT TO AVOID CRASHING. THE CONTACT MOMENTARILY LOST CONTROL OF THE VEHICLE, VEERED TO THE RIGHT ACROSS THE ROADWAY, AND CRASHED INTO A GUARD RAIL, WHICH CAUSED THE SIDE AIR BAGS TO DEPLOY. THE VEHICLE WAS TOWED HOME BY THE POLICE, WHERE IT WAS AWAITING AN INSPECTION. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.

7/18/2011

UNKNOWN TYPE OF FUMES ENTERING DRIVERS COMPARTMENT, APPEARS TO BE AT START UP AND WHILE DRIVING WITH THE FAN TURNED ON. NEED TO OPEN BOTH FRONT WINDOWS AN INCH OR TWO WHEN FAN IS RUNNING. *TR

11/11/2011

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING 35 MPH THE STEERING WHEEL BEGAN PULLING TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO CORRECT THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 17,000. UPDATED 03/14/12 *BF THE CONSUMER STATED AFTER TEST DRIVING THE VEHICLE, HE REPORTED TO THE SALESPERSON, THAT THE VEHICLE PULLED TO THE LEFT AND SOMETHING WAS WRONG WITH THE STEERING. THE CONSUMER WAS INFORMED THE PROBLEM HAD BEEN FOUND AND CORRECTED. THE DEALER ASKED THE CONSUMER TO DRIVE THE VEHICLE ABOUT 1000 MILES. WHEN THE CONSUMER RETURNED THE VEHICLE TO THE DEALER, THEY FOUND THE ALIGNMENT WAS OUT OF SPECIFICATION. THE REPAIR WAS MADE. HOWEVER, THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS. THE VEHICLE HAD TO BE ALIGNED SEVERAL TIMES. ALSO, THE LEFT FRONT TIRE SENSOR WAS NOT READING THE TIRE PRESSURE AND THERE WAS A NOISE COMING FROM THE GEAR SHIFT OR AXLE. THE DEALER WAS UNABLE TO DETECT A NOISE. UPDATED 04/10/12

2/10/2012

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING 35 MPH THE STEERING WHEEL BEGAN PULLING TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO CORRECT THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 17,000. UPDATED 03/14/12 *BF THE CONSUMER STATED AFTER TEST DRIVING THE VEHICLE, HE REPORTED TO THE SALESPERSON, THAT THE VEHICLE PULLED TO THE LEFT AND SOMETHING WAS WRONG WITH THE STEERING. THE CONSUMER WAS INFORMED THE PROBLEM HAD BEEN FOUND AND CORRECTED. THE DEALER ASKED THE CONSUMER TO DRIVE THE VEHICLE ABOUT 1000 MILES. WHEN THE CONSUMER RETURNED THE VEHICLE TO THE DEALER, THEY FOUND THE ALIGNMENT WAS OUT OF SPECIFICATION. THE REPAIR WAS MADE. HOWEVER, THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS. THE VEHICLE HAD TO BE ALIGNED SEVERAL TIMES. ALSO, THE LEFT FRONT TIRE SENSOR WAS NOT READING THE TIRE PRESSURE AND THERE WAS A NOISE COMING FROM THE GEAR SHIFT OR AXLE. THE DEALER WAS UNABLE TO DETECT A NOISE. UPDATED 04/10/12

2/10/2012

LAST JUNE, MY WIFE AND I PURCHASED A BRAND NEW 2011 HHR IN ORDER TO PROVIDE A SAFER, MORE DEPENDABLE VEHICLE FOR OUR TEENAGE DAUGHTERS TO LEARN TO DRIVE AND TO HAVE ENOUGH ROOM TO TAKE OUR DOGS WITH US WHEN WE WANTED TO GO SOMEWHERE AS A FAMILY. IN JANUARY, ON ONE OF THE DAYS WE ACTUALLY HAD SNOW ON THE GROUND, I CAME TO AN INTERSECTION, TRIED TO STOP, COULDN'T, AND SLID THROUGH. A CAR IN THE OPPOSITE DIRECTION MADE A LEFT TURN, NOT REALIZING I COULDN'T STOP, HIT ME ON THE FRONT LEFT SIDE OF THE HHR, TURNING ME 90 DEGREES FROM THE DIRECTION I WAS GOING AND CAUSING OVER $8,000 OF DAMAGE TO THE CAR. THE GOOD NEWS IS THAT NO ONE WAS HURT. WHEN I GOT HOME, THE FIRST THING MY WIFE ASKED WAS, DID I GET TO SEE WHAT MY AIRBAG LOOKED LIKE? I REALIZED MY AIRBAGS NEVER DEPLOYED. WHY? ALSO, WHY DIDN'T THE ANTI-LOCK BRAKES STOP THE CAR, OR AT LEAST SLOW IT DOWN? AFTER REPEATED COMPLAINTS, THE DEALER DID FINALLY GET A REPRESENTATIVE FROM GM TO LOOK INTO IT, PULL THE BLACK BOX AND SEE IF WE HAD A REAL ISSUE. THIS ACCIDENT HAPPENED ON JANUARY 18, AND ON MARCH 9TH, I FINALLY GOT A FORM LETTER FROM ESIS/GM BASICALLY CLAIMING THE CAR PERFORMED AS IT SHOULD. THE LETTER ALSO STATED I SHOULD KEEP THE CAR IN AN UN-REPAIRED CONDITION UNTIL THE DISPUTE IS RESOLVED. A DAY BEFORE I GOT THE LETTER, THE DEALER CALLED TO TELL ME THE REPAIRS ON THE CAR WERE ALMOST DONE. THEY KNEW WE WERE DISPUTING IT AND FIXED THE CAR ANYWAY. GM STATED I WOULD HAVE HAD TO STEP ON THE BRAKES SEVEN SECONDS FROM THE LIGHT IN ORDER TO STOP IN TIME. AT 30 MPH, WHICH IS THE SPEED I WAS TRAVELING AT, I WOULD TRAVEL 616 FEET IN 7 SECONDS, THAT'S TWO FOOTBALL FIELDS. AT THAT DISTANCE THE LIGHT WAS STILL GREEN. I HAVE WRITTEN LOCAL LAWMAKERS, MY CONGRESSMAN, AND THE STATE ATTORNEY GENERAL ON THIS MATTER. THIS CAR NEEDS TO BE RECALLED BECAUSE OF THE FAILURE OF THE BRAKES AND AIRBAGS. THE CONTACT BANGED HIS SHOULDER INTO THE CORNER POST OF THE VEHICLE. UPDATED IVOQ 04/17/12. *JS

3/29/2012

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THE FRONT PASSENGER AND BOTH REAR DOORS WOULD NOT UNLOCK WITH THE KEY FOB. THE POWER LOCKS MALFUNCTIONED AND HAD TO BE UNLOCKED MANUALLY. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER WAS NOTIFIED OF THE FAILURES, BUT COULD NOT DIAGNOSE THE CAUSE OF THE FAILURES. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS FOR THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

2/13/2015

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT NOTICED A LEAK OF HOT AIR/LIQUID UNDER THE DASHBOARD COMING FROM THE FRONT AND REAR OF THE VEHICLE. THE CONTACT WAS BURNED FROM THE HOT WATER LEAKAGE. THE CONTACT ALSO STATED THAT THE VEHICLE MADE AN ABNORMAL SWOOSH NOISE WHEN MAKING TURNS, WHICH CREATED A HOT MIST INSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 132,000.

6/19/2015

TL* THE CONTACT OWNS A 2011 CHEVROLET HHR. THE CONTACT STATED THAT THERE WAS AN ABNORMAL GASOLINE ODOR INSIDE OF THE VEHICLE. THE CONTACT THEN NOTICED A PUDDLE OF GASOLINE UNDERNEATH THE REAR PASSENGER'S SIDE. THE VEHICLE WAS TAKEN TO TOM HENRY CHEVROLET (5886 WILLIAM FLINN HWY, BAKERSTOWN, PA 15007, (724) 471-4569) WHO INFORMED THE CONTACT THAT THERE WAS FUEL LEAKING AT THE FUEL LINE NEAR THE REAR PASSENGER'S SIDE CONTROL ARM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. *BF *TR

10/27/2020