2012 Chevrolet Cruze Owner Complaints

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER SHIFTING THE VEHICLE INTO REVERSE, THE BRAKES BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VACUUM PUMP WAS REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 13,000.

5/22/2012

I TOOK MY VEHICLE IN COMPLAINING OF A STRANGE NOISE, ALMOST LIKE A "POP" WHEN BRAKING. WHEN THE DEALERSHIP LOOKED AT IT THEY TOLD ME IT WAS THE STRUTS. THEY STATED THEY WERE WAITING ON A RECALL FROM CHEVROLET AND THAT I SHOULD JUST CONTINUE TO KEEP CALLING AND CHECKING ON IT. I CALLED THEM EACH MONTH SINCE. EACH TIME THEY ASSURED ME IT WOULD NOT AFFECT MY VEHICLE AT ALL AND THAT IT WOULD BE FINE. OBVIOUSLY, A STRUT IS A PART OF THE CAR, IT MUST BE NEEDED TO FUNCTION OR IT WOULD NOT BE ON THERE. I HAVE NO IDEA HOW THIS IS AFFECTING MY VEHICLE INCLUDING MY TIRE WEAR, BRAKES, AND OVERALL STRUCTURE OF THE VEHICLE. THERE HAS STILL BEEN NO RECALL ISSUED AND THE PROBLEM STILL EXISTS. *TR

6/4/2012

I JUST BOUGHT A 2012 CHEVY CRUZE. AT TAKE OFF AND TURNING AROUND CURVES AT LOW SPEED THE STEERING AND THE WHEELS SHAKE. I TOOK IT TO THE DEALERSHIP. AND COULDN'T FIND ANYTHING WRONG WITH IT BUT IT CONTINUES TO DO IT. VERY UPSETTING THAT IT IS BRAND NEW AND ALREADY HAVING PROBLEMS. I REALLY LIKE MY CAR BUT WISH IT WAS FIXED. *TR

11/27/2011

WHEN ENTERING A CURVE VEHICLE SHAKES AFTER ABOUT A HOUR OF DRIVING DEALER COULD NOT DUPLICATE SO I TOOK IT TO A FRIEND OF MINE WHO IS A RACE CAR MECHANIC FOR 30 YEARS AND HE SHOWED ME THE ISSUE THE TIRES THEY PUT ON THE CHEVY CRUZE THE 215-60-16 FIRESTONE FR710 IS A S SPEED RATED TIRE THIS SHOULD BE A T OR A H SPEED RATED THE CRUZE WILL EXCEED THE 112MPH THE TIRES ARE RATED FOR AND THIS COULD CAUSE THEM TO BUST I ACTUALLY HAD ONE POP OFF THE RIM AND DEFLATE THIS LOW GRADE OF TIRE IS NOT MADE FOR CURVY ROADS WHICH IS WHAT IS CAUSING THE BUMPING PEOPLE ARE EXPERIENCING DURING CORNERING. *TR

5/4/2012

I WAS DRIVING HOME AND OUT OF NOWHERE MY 2012 CHEVY CRUZE DINGS AND SAYS "ENGINE OVERHEATING A/C TURNED OFF," I WAS VERY SURPRISED BUT KEPT DRIVING AND LITERALLY ONE MINUTE LATER THE CAR DINGS AGAIN. THERE IS A DIFFERENT MESSAGE THAT SAYS "IDLE ENGINE OVERHEATING," AT THIS POINT I AM VERY WORRIED AND I PULL OVER AND CALL THE CHEVY DEALERSHIP THAT I BOUGHT THE CAR FROM AND EXPLAIN WHAT HAS OCCURRED. I WAS ADVISED TO BRING THE CAR INTO THE SERVICE DEPARTMENT. SO, I START THE CAR UP AND BEGIN THE DRIVE OVER TO THE DEALERSHIP THAT IS ABOUT 15 MINUTES AWAY BECAUSE OF TRAFFIC. NOT THREE MINUTES INTO THE DRIVE I GET THE SAME MESSAGE "IDLE ENGINE OVERHEATING," I'M VERY NERVOUS BUT KEEP GOING AND ABOUT TWO MINUTES LATER I GET A NEW MESSAGE "SHUT ENGINE OFF ENGINE OVERHEATING." I CALL THE DEALERSHIP AND THEY TELL ME THAT I AM CLOSE ENOUGH THAT I SHOULD JUST CONTINUE AND DRIVE TO THE DEALERSHIP. I GET ABOUT 200 YARDS FROM THE ENTRANCE OF THE DEALERSHIP AND MY ENGINE STARTS SMOKING. I HAVE HAD THIS CAR FOR LESS THAN SEVEN MONTHS AND I BASICALLY ONLY USE IT TO DRIVE TO WORK AND SCHOOL. I TAKE VERY GOOD CARE OF MY VEHICLES, I GET THE OIL CHANGED EVERY 4,000-5,000 MILES, IN FACT I GOT AN OIL CHANGE LESS THAN A WEEK AGO. *TR

5/24/2012

TIRE MONITOR SYSTEM GIVES WARNING THAT IT NEEDS SERVICE, HAVE BEEN TO DEALERSHIP TWICE IN THE PAST TWO DAYS FOR SAME PROBLEM AND NOW MUST GO AGAIN BECAUSE WARNING LIGHT IS BACK ON TO SERVICE TIRE MONITOR SYSTEM. *TR

7/17/2012

THIS VEHICLE WAS PURCHASED DECEMBER 2010 AND SINCE THE PURCHASE ALL THE ISSUES THAT 2012 CHEVY CRUZE HAS BEEN SUBJECTED TO REGARDING RECALLS WE HAVE SUFFERED THEM. THIS COMPLAINT IS FILED DUE TO THE FACT THAT, ALTHOUGH THE CAR IS UNDER WARRANTY, GM AND THE DEALERSHIP REFUSES TO HONOR THE WARRANTY, FOR THE REPAIR OF THE FLY WHEEL BOLTS. THESE BOLTS ARE INTERNAL AND ARE CURRENTLY LOOSE AND WHILE DRIVING THE VEHICLE, THE VEHICLE DOES NOT ACCELERATE AND THEN SUDDENLY STOPS. *TR

5/13/2012

I WAS DRIVING HOME AND OUT OF NOWHERE MY 2012 CHEVY CRUZE DINGS AND SAYS "ENGINE OVERHEATING A/C TURNED OFF," I WAS VERY SURPRISED BUT KEPT DRIVING AND LITERALLY ONE MINUTE LATER THE CAR DINGS AGAIN. THERE IS A DIFFERENT MESSAGE THAT SAYS "IDLE ENGINE OVERHEATING," AT THIS POINT I AM VERY WORRIED AND I PULL OVER AND CALL THE CHEVY DEALERSHIP THAT I BOUGHT THE CAR FROM AND EXPLAIN WHAT HAS OCCURRED. I WAS ADVISED TO BRING THE CAR INTO THE SERVICE DEPARTMENT. SO, I START THE CAR UP AND BEGIN THE DRIVE OVER TO THE DEALERSHIP THAT IS ABOUT 15 MINUTES AWAY BECAUSE OF TRAFFIC. NOT THREE MINUTES INTO THE DRIVE I GET THE SAME MESSAGE "IDLE ENGINE OVERHEATING," I'M VERY NERVOUS BUT KEEP GOING AND ABOUT TWO MINUTES LATER I GET A NEW MESSAGE "SHUT ENGINE OFF ENGINE OVERHEATING." I CALL THE DEALERSHIP AND THEY TELL ME THAT I AM CLOSE ENOUGH THAT I SHOULD JUST CONTINUE AND DRIVE TO THE DEALERSHIP. I GET ABOUT 200 YARDS FROM THE ENTRANCE OF THE DEALERSHIP AND MY ENGINE STARTS SMOKING. I HAVE HAD THIS CAR FOR LESS THAN SEVEN MONTHS AND I BASICALLY ONLY USE IT TO DRIVE TO WORK AND SCHOOL. I TAKE VERY GOOD CARE OF MY VEHICLES, I GET THE OIL CHANGED EVERY 4,000-5,000 MILES, IN FACT I GOT AN OIL CHANGE LESS THAN A WEEK AGO. *TR

5/24/2012

MY 2012 CHEVROLET CRUZE ECO WITH THE 6-SPEED MANUAL TRANSMISSION HAS OCCASIONALLY REFUSED TO GO INTO 4TH GEAR, AND GRINDS OCCASIONALLY WHEN GOING INTO 2ND GEAR. I GET THE GRIND AT ABOUT 1200 RPM AND UP. MOST OF MY SHIFTING IS DONE AT OR BELOW 2500 RPM FOR FUEL ECONOMY REASONS. THE CLUTCH PEDAL CAN BE PUSHED TO THE FLOOR, THE ENGINE REV-MATCHED, AND IT WILL STILL BALK/GRIND IN THOSE GEARS.THIS IS MY SECOND MANUAL TRANSMISSION CAR AFTER PUTTING 70,000 MILES ON MY FIRST ONE, SO I KNOW HOW TO DRIVE A MANUAL TRANSMISSION WITHOUT GRINDING THE GEARS. THE CAR PRESENTLY HAS 4700 MILES ON IT, AND THE PROBLEM STARTED AT APPROXIMATELY 1000 MILES. I'M WORRIED THAT I MIGHT NEED TO DO A QUICK SHIFT TO ACCELERATE QUICKLY IN AN EMERGENCY SITUATION AND BE UNABLE TO DO SO THANKS TO THE BALKINESS OF THE TRANSMISSION. *TR

10/28/2011

I JUST BOUGHT A 2012 CHEVY CRUZE. AT TAKE OFF AND TURNING AROUND CURVES AT LOW SPEED THE STEERING AND THE WHEELS SHAKE. I TOOK IT TO THE DEALERSHIP. AND COULDN'T FIND ANYTHING WRONG WITH IT BUT IT CONTINUES TO DO IT. VERY UPSETTING THAT IT IS BRAND NEW AND ALREADY HAVING PROBLEMS. I REALLY LIKE MY CAR BUT WISH IT WAS FIXED. *TR

11/27/2011

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE TRAVELING 45 MPH THE CONTACT NOTICED FLAMES COMING FROM THE FRONT OF THE VEHICLE WITHOUT WARNING OF A PROBLEM. THE FIRE DEPARTMENT WAS CALLED TO EXSTINGUSIH THE FIRE AND NO ONE WAS INJURED. THE VEHICLE WAS NOT DIAGNOSED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 17,000.

5/10/2012

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT WAS TRAVELING 30 MPH WHEN THE VEHICLE JERKED WHILE CHANGING FROM FIRST TO SECOND GEAR. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 760 AND THE CURRENT MILEAGE WAS 1,300. UPDATED 8/23/12 *CN

7/16/2012

WHILE DRIVING ON ORTEGA HIGHWAY WHICH IS A TWO LANE HIGHWAY AND IS A CONNECTOR ROAD FROM INLAND EMPIRE TO ORANGE COUNTY WITH NARROW LANES RUNNING THRU CLEVELAND NATIONAL FOREST, I WAS DRIVING WITH THE FLOW OF TRAFFIC AND THE CAR SUDDENLY SHUT OFF, STEERING WHEEL LOCKED, VARIOUS COMPUTER PANEL LIGHTS STARTED FLASHING AND THE CAR BECAME UNCONTROLLABLE TO THE POINT WHERE IT ALMOST WENT OVER CLIFF. THIS WAS THE MOST HORRIFIC EXPERIENCE AND LUCKY TO BE ALIVE. I HAVE CONTACTED GM DIRECTLY AND WILL CONTACT THE MEDIA IN THE EVENT I RECEIVE NO RESOLUTION. THE CAR IS A SAFETY HAZARD AT THIS POINT AND NOT DRIVABLE. SADLY I JUST PURCHASED THE CAR IN MARCH OF THIS YEAR. I REFUSE TO BE STUCK WITH THIS CAR THAT I COMPLETELY LOST TRUST TO DRIVE WITH MYSELF LET ALONE WITH MY CHILDREN. *TR

7/16/2013

THIS STARTED THIS WEEK, THE ELECTRICAL PARTS (RADIO, SPEAKERS, TURNING SIGNAL CLICKER, AC ETC) WILL CONSTANTLY FLICKER OFF THEN COME BACK ON AFTER ABOUT TEN SECONDS, EVERY TIME I HAVE THE CAR RUNNING. THE STABILITY WARNING WILL SOMETIMES GO ON BUT WILL EVENTUALLY GO OUT. THE SPECIFIC INCIDENT OCCURRED THE THE 27TH OF AUGUST WHEN I WENT TO TAKE A LEFT TURN, ON TO A HIGHWAY. WHEN I WENT TO MAKE A TURN MY POWER STEERING LOCKED UP AND ALMOST CAUSED ME TO HIT A PASSING CAR AND GET REAR ENDED. IT SPECIFICALLY LOCKED UP AT ABOUT TEN MILES AN HOUR WHILE PICKING UP SPEED. AFTER I RETURNED TO MY PARKING LOT IT LOCKED UP AGAIN AND CAUSED ME TO HIT A BARRIER, SLIGHTLY DAMAGING THE FRONT BUMPER. SINCE THEN MY POWER STEERING WILL SOMETIMES LOCK UP MAKING IT EXTREMELY DIFFICULT TO TURN. *TT

8/28/2013

I TOOK MY VEHICLE IN COMPLAINING OF A STRANGE NOISE, ALMOST LIKE A "POP" WHEN BRAKING. WHEN THE DEALERSHIP LOOKED AT IT THEY TOLD ME IT WAS THE STRUTS. THEY STATED THEY WERE WAITING ON A RECALL FROM CHEVROLET AND THAT I SHOULD JUST CONTINUE TO KEEP CALLING AND CHECKING ON IT. I CALLED THEM EACH MONTH SINCE. EACH TIME THEY ASSURED ME IT WOULD NOT AFFECT MY VEHICLE AT ALL AND THAT IT WOULD BE FINE. OBVIOUSLY, A STRUT IS A PART OF THE CAR, IT MUST BE NEEDED TO FUNCTION OR IT WOULD NOT BE ON THERE. I HAVE NO IDEA HOW THIS IS AFFECTING MY VEHICLE INCLUDING MY TIRE WEAR, BRAKES, AND OVERALL STRUCTURE OF THE VEHICLE. THERE HAS STILL BEEN NO RECALL ISSUED AND THE PROBLEM STILL EXISTS. *TR

6/4/2012

AFTER HAVING THE UNDERBELLY SHIELD MODIFIED ON MY SISTER'S 2012 CHEVROLET CRUZE ECO PER THE RECALL (NHTSA CAMPAIGN NUMBER 12V288000) I NOTICED AN INCREASE IN BUFFETING AND HIGHWAY SPEED WANDERING IN THE HANDLING OF HER CAR.THIS IS MOST NOTICEABLE AT SPEEDS OF APPROX 75 MPH AND HIGHER. THE CAR FELT LESS STABLE THAN IT DID PRIOR TO THE RECALL SERVICE BEING PERFORMED ON THE VEHICLE. BECAUSE OF THIS, I PURCHASED A REPLACEMENT UNDERBODY SHIELD FROM A DEALER AND RE-INSTALLED IT. THE RESULT OF THIS RE-INSTALLATION WAS NOISE BACK TO NORMAL, HANDLING BACK TO NORMAL. *TR

9/12/2012

WHEN ENTERING A CURVE VEHICLE SHAKES AFTER ABOUT A HOUR OF DRIVING DEALER COULD NOT DUPLICATE SO I TOOK IT TO A FRIEND OF MINE WHO IS A RACE CAR MECHANIC FOR 30 YEARS AND HE SHOWED ME THE ISSUE THE TIRES THEY PUT ON THE CHEVY CRUZE THE 215-60-16 FIRESTONE FR710 IS A S SPEED RATED TIRE THIS SHOULD BE A T OR A H SPEED RATED THE CRUZE WILL EXCEED THE 112MPH THE TIRES ARE RATED FOR AND THIS COULD CAUSE THEM TO BUST I ACTUALLY HAD ONE POP OFF THE RIM AND DEFLATE THIS LOW GRADE OF TIRE IS NOT MADE FOR CURVY ROADS WHICH IS WHAT IS CAUSING THE BUMPING PEOPLE ARE EXPERIENCING DURING CORNERING. *TR

5/4/2012

I TOOK MY VEHICLE IN COMPLAINING OF A STRANGE NOISE, ALMOST LIKE A "POP" WHEN BRAKING. WHEN THE DEALERSHIP LOOKED AT IT THEY TOLD ME IT WAS THE STRUTS. THEY STATED THEY WERE WAITING ON A RECALL FROM CHEVROLET AND THAT I SHOULD JUST CONTINUE TO KEEP CALLING AND CHECKING ON IT. I CALLED THEM EACH MONTH SINCE. EACH TIME THEY ASSURED ME IT WOULD NOT AFFECT MY VEHICLE AT ALL AND THAT IT WOULD BE FINE. OBVIOUSLY, A STRUT IS A PART OF THE CAR, IT MUST BE NEEDED TO FUNCTION OR IT WOULD NOT BE ON THERE. I HAVE NO IDEA HOW THIS IS AFFECTING MY VEHICLE INCLUDING MY TIRE WEAR, BRAKES, AND OVERALL STRUCTURE OF THE VEHICLE. THERE HAS STILL BEEN NO RECALL ISSUED AND THE PROBLEM STILL EXISTS. *TR

6/4/2012

PURCHASED 4/25/2012. AFTER DRIVING A LITTLE, NOTICED LACK OF POWER, EASILY STALLS, SOMETHING ROLLING AROUND IN THE TRUNK LID, CONSOLE PIECE GAPED OUT, PASSENGER SIDE TAIL LAMP INSIDE TRUNK BENT, ENGINE SHUTTERS (AFTER 500 MILES IT STARTED) WHEN TURNED ON AND OFF. THE LACK OF POWER AND ENGINE STALLING ARE THE MAJOR SAFETY CONCERNS. WHEN IN A STOPPED POSITION, THE CAR WILL STALL WHEN THE CLUTCH IS OPERATED CORRECTLY. WHILE MAKING A RIGHT HAND TURN FROM A STOP SIGN, ONTO ROUTE 30, AT A BLIND INTERSECTION, THE CAR WOULD NOT MOVE, ONCE I LET THE CLUTCH OUT AND WAS IN 1ST GEAR, THE CAR JUST DID NOT MOVE, I HAD THE GAS PUSHED TO THE FLOOR AND I WAS ONLY MOVING INCHES FORWARD. I WAS SCARED, I HAD MY CHILD IN THE CAR WITH ME, A TRACTOR TRAILER COULD HAVE COME UP ON ME 50+ MPH HIT ME OR SWERVED TO MISS ME AND HIT SOMEONE ELSE. THE CAR FINALLY MOVED AFTER ABOUT 45 SEC. I THEN GOT UP TO SPEED IN 6TH GEAR. THE CAR THEN AGAIN LOST POWER, I HAD TO DOWN SHIFT FROM 6TH GEAR TO 4TH GEAR TO GET SPEED BUILT BACK UP. I GOT HOME, ABOUT 2 MILES, WAS UPSET AND SCARED, CALLED APPLE CHEVROLET, THE CAR SAT UNTIL I DROVE IT TO THE DEALERSHIP 35 MINS FROM MY HOME THE NEXT MORNING. I TOLD THEM THAT IT DOES NOT HAPPEN EVERY DAY SO THE CHANCES OF IT HAPPENING AGAIN ARE SLIM. THIS WOULD BE THE 3RD VISIT TO THE SERVICE DEPT FOR THE LACK OF POWER COMPLAINT. I DROVE WITH THE TECH ANYWAY KNOWING THAT IT WAS NOT GOING TO BE DUPLICATED. I TOLD THE SERVICE REP THAT I WANTED A TURBO BOOST GAUGE PUT ON IT BECAUSE IT DOES NOT SEEM TO BE BOOSTING ALL THE TIME. WHEN I WAS CALLED THAT MY CAR WAS DONE AND NOTHING WAS DUPLICATED, I WAS TOLD THAT IT WAS BOOSTING IN RANGE. WHEN I PICKED MY CAR UP THE NEXT DAY, THERE WAS NOTHING ON MY BILL THAT STATED THAT THE TURBO WAS EVEN CHECKED. I WAS TOLD THAT THEY CANNOT PUT EVERY PIECE OF EQUIPMENT THAT THEY USE ON EACH CAR ON EVERY BILL. ETC...

8/2/2012

2012 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO ENGINE SHIELD MODIFICATION *TGW THE CONSUMER STATED AFTER THE RECALL WAS PERFORMED, ALL THE LIGHTS ON THE DASHBOARD ILLUMINATED , POWER WAS REDUCED AND THE WORD ENGINE POWER REDUCED APPEARED ILLUMINATED AS WELL. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER. AFTER CHECKING ALL THE WIRING NEAR THE LOCATIONS OF THE CUTS OF THE SHIELD, THE DEALER TESTED OTHER POSSIBILITIES AND INFORMED THE CONSUMER, THAT CAUSE WAS A BAD POTENTIOMETER ON THE GAS THROTTLE.

8/7/2012

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE REVERSING FROM A DRIVEWAY, THE BRAKES FAILED TO RESPOND WITHOUT WARNING. THE CONTACT STATED THAT ADDITIONAL FORCE WAS APPLIED TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER TWICE HOWEVER, THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, WHO INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 25,000. UPDATED 11/13/13*LJ

10/2/2013

2012 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE FAILURE. *SMD ON NOVEMBER 13, 2013, THE CONSUMER MERGED INTO TO STOP AND GO TRAFFIC. SHORTLY AFTER MERGING, ANOTHER MOTORIST APPLIED HIS/HER BRAKES. THE CONSUMER APPLIED PRESSURE TO THE BRAKE, BUT NOTHING HAPPENED. THERE WAS NO CATCH, NO GRINDING,AND NO DECELERATION AS THE BRAKE WAS APPLIED. CONSEQUENTLY, THE CONSUMER REAR ENDED THE VEHICLE IN FRONT OF HER. THE CONSUMER STATED THE BRAKES FAILED TO ENGAGE. HOWEVER, NO PROBLEM WAS FOUND AND ACCORDING TO THE BLACK BOX IN THE VEHICLE, THE BRAKES WERE OPERATIONAL AT THE TIME OF THE ACCIDENT. THE CONSUMER RECEIVED A RECALL NOTICE, A MONTH BEFORE THE ACCIDENT. HOWEVER, THE PARTS WERE NOT AVAILABLE. *JB

1/23/2014

STEERING: AROUND ONE WEEK PRIOR TO THE INCIDENT, I HAD MY 2012 CHEVY CRUZE UNDER PANEL MODIFIED DUE TO A POTENTIAL ENGINE FIRE. THE FOLLOWING WEEK, WHILE DRIVING HOME FROM WORK, I EXPERIENCED A "WANDERING" IN MY VEHICLE. I NOTICED IT AGAIN DRIVING HOME THE NEXT DAY. NOW, WHENEVER THIS IS WIND, I EXPERIENCE MY VEHICLE "WANDERING." WHEN THIS OCCURS, MY CAR DRIFTS LEFT AND RIGHT MUCH MORE AND THE FRONT END FEELS LIGHTER AND FAR TOO RESPONSIVE. FUEL: AFTER THE MODIFICATION TO MY UNDER PANEL, I HAVE NOTICED A DROP IN MY FUEL MILEAGE. I HAVE SEEN AROUND 2 MPG OR MORE OF REDUCED FUEL ECONOMY. *TR

8/13/2012

VEHICLE VENTS ANTIFREEZE VAPORS AND FUEL VAPORS INTO DRIVER/PASSENGER COMPARTMENT. ODORS CAN BECOME NOXIOUS. *TR

12/11/2012

I JUST BOUGHT A 2012 CHEVY CRUZE. AT TAKE OFF AND TURNING AROUND CURVES AT LOW SPEED THE STEERING AND THE WHEELS SHAKE. I TOOK IT TO THE DEALERSHIP. AND COULDN'T FIND ANYTHING WRONG WITH IT BUT IT CONTINUES TO DO IT. VERY UPSETTING THAT IT IS BRAND NEW AND ALREADY HAVING PROBLEMS. I REALLY LIKE MY CAR BUT WISH IT WAS FIXED. *TR

11/27/2011

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT WAS DRIVING 30 MPH WHEN HE HEARD AN ABNORMAL NOISE COMING FROM THE WHEELS. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE DEALER WAS UNABLE TO DIAGNOSE A FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 6,000.

9/7/2012

RECALL 2012081 WAS SOLD A BRAND NEW VEHICLE WITHOUT THIS RECALL BEING DONE FROM CHAPMAN CHEVROLET 6925 ESSINGTON AVE.PHILADELPHIA PA 19153 ... PURCHASED ON SAT JULY 28TH 2012.. INFORMED OF RECALL ON JULY 29TH BY ON-STAR AND CONFIRMED BY DEALERSHIP ON MON. 7-30-2012 AND FEEL DEALERSHIP MISLED ME AND HID RECALL IN ORDER TO COMPLETE SALE. *TR

7/30/2012

SQUEAK IN LEFT REAR WHEEL AREA WHEN BRAKING AT AND UNDER 20MPH. DEALER COULDN'T FIND PROBLEM.

3/23/2013

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 TO 80 MPH, HE WOULD HEAR WIND ENTERING THE VEHICLE FROM THE DRIVERS SIDE WINDOW. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE FAILURE MAY BE A MANUFACTURERS DEFECT AND WAS PRESENT ON ALL THE NEW VEHICLES. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. THE VIN WAS UNAVAILABLE.

11/23/2011

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE LTZ. THE CONTACT STATED THE REAR VIEW MIRROR WAS AUTOMATIC DIMMING LIGHT AND IT DOESN'T FUNCTION AS IT SHOULD. WHEN SOMEONE IS DRIVING BEHIND HIM WITH THEIR HEADLIGHTS ON IT CAUSED A GLARE IN THE MIRROR WHICH OBSCURED HIS VISION. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED HIM THAT THEY WOULD REPLACE THE MIRROR WITH ONE THAT HAD TINT IN IT. AFTER HAVING THE REAR VIEW MIRROR REPLACED, THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 150. UPDATED 03/05/12*LJ UPDATED 03/07/12

1/27/2012

I WAS INVOLVED IN A COLLISION ON MAY 5, 2012 IN WHICH I COLLIDED INTO THE SIDE OF ANOTHER VEHICLE WITH THE FRONT END OF MY CAR. MY CAR IS BRAND NEW, LESS THAN A MONTH OLD HOWEVER, THE SEAT BELTS DID NOT HOLD AND THE AIR BAGS DID NOT DEPLOY DURING THE CRASH. I WAS TRAVELING AT APPROXIMATELY 30-35 MPH AT THE TIME OF THE CRASH. THE COLLISION WAS BAD ENOUGH THAT MY CAR WAS NO LONGER DRIVABLE AFTER THE COLLISION. I JUST BOUGHT THIS CAR WHICH IS A 2012 CHEVROLET CRUZE AND AM NOW AFRAID TO KEEP IT NOT KNOWING WHY THE SAFETY EQUIPMENT DIDN'T WORK. ALSO, I HAD ACTIVATED MY "ON STAR" SERVICE BUT THAT DIDN'T WORK EITHER. I WOULD LIKE FOR SOMEONE TO INSPECT MY CAR BEFORE THE REPAIRS ARE STARTED. PLEASE LET ME KNOW WHERE TO GO FROM HERE. *TR

5/10/2012

DRIVER WAS TRAVELING APPROX. 15-20 MPH WHEN TRAFFIC STOPPED IN FRONT OF HER. DRIVER WAS AT A SAFE DISTANCE BEHIND THE VEHICLE IN FRONT OF HER. HOWEVER, AFTER APPLYING THE BRAKES THE CAR DID NOT STOP AND HIT THE VEHICLE IN FRONT OF HER. THE DRIVER COULD NOT FIGURE OUT WHY THE CRASH HAPPENED AS SHE APPLIED THE BRAKES AND THE CAR FELT LIKE IT WOULDN'T STOP. NOT ONLY DID THE VEHICLE NOT STOP BUT IT ALSO HAD EXTENSIVE FRONT END DAMAGE WITHOUT ANY AIRBAG DEPLOYMENT. BOTH ISSUES ARE VERY CONCERNING TO THE DRIVER. THE VEHICLE HAS SINCE BEEN REPAIRED BUT STILL FEELS LIKE THE BRAKES ARE NOT FUNCTIONING LIKE THEY SHOULD. *TR

10/22/2013

I TOOK MY VEHICLE IN COMPLAINING OF A STRANGE NOISE, ALMOST LIKE A "POP" WHEN BRAKING. WHEN THE DEALERSHIP LOOKED AT IT THEY TOLD ME IT WAS THE STRUTS. THEY STATED THEY WERE WAITING ON A RECALL FROM CHEVROLET AND THAT I SHOULD JUST CONTINUE TO KEEP CALLING AND CHECKING ON IT. I CALLED THEM EACH MONTH SINCE. EACH TIME THEY ASSURED ME IT WOULD NOT AFFECT MY VEHICLE AT ALL AND THAT IT WOULD BE FINE. OBVIOUSLY, A STRUT IS A PART OF THE CAR, IT MUST BE NEEDED TO FUNCTION OR IT WOULD NOT BE ON THERE. I HAVE NO IDEA HOW THIS IS AFFECTING MY VEHICLE INCLUDING MY TIRE WEAR, BRAKES, AND OVERALL STRUCTURE OF THE VEHICLE. THERE HAS STILL BEEN NO RECALL ISSUED AND THE PROBLEM STILL EXISTS. *TR

6/4/2012

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SEAL THAT HELD THE DRIVE AXLE IN THE TRANSMISSION WAS FAULTY, CAUSING TRANSMISSION FLUID TO LEAK. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THEY WOULD HAVE TO REPLACE THE SEAL THAT HELD THE DRIVE AXLE BUT THEY DID NOT HAVE THE PARTS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 342.

6/15/2012

CHEVROLET'S RECALL FIX ON THE 2011-2012 CHEVY CRUZE INVOLVE CUTTING OFF LARGE PORTIONS OF THE UNDERNEATH HEAT SHIELD, THIS PIECE IS ALSO A DEBRIS SHIELD. BUT NOW WITH THE HEAT SHIELD COMPLETELY GONE, THERE NOW IS NO PROTECTION FROM DEBRIS ENTERING UNDER THE HOOD AND CAUSING MORE DAMAGE, ALSO WITH THIS FIX GM IS COMPROMISING THE BIGGEST SELLING POINT OF THIS CAR WHICH IS THE GAS MILEAGE, THIS SHIELD IS ALSO USED TO REDUCE DRAG UNDERNEATH THE CAR AND IN TURN INCREASING GAS MILEAGE, BUT NOW DRAG WILL INCREASE UNDERHOOD WHICH WILL DECREASE FUEL MILEAGE. IN VERY WET CLIMATES THIS SHIELD HELPED PREVENT WATER FROM SPRAYING UP UNDER THE HOOD AS WELL, AND BY REMOVING THIS SHIELD OUR CARS ARE NOW MORE PRONE RUST, CORROSION AND ABNORMAL WEAR TO VITAL PARTS. GM HAS DONE A HORRIBLE JOB AT FIXING THIS PROBLEM, NO LOGIC OR OBVIOUS CARE WERE TAKEN INTO CONSIDERATION WHEN ADDRESSING THIS ISSUE. IF THIS KIND OF SIMILAR PROBLEM HAPPENED ON A CADILLAC OR A CORVETTE WOULD HAVE THEY FIXED THE PROBLEM THE SAME WAY?? PROBABLY NOT, SO WHAT MAKES MY CHEVY CRUZE ANY LESS IMPORTANT? *TR

8/11/2012

THE TRUNK RELEASE SWITCH THAT IS LOCATED ON THE TRUNK OF THE VEHICLE DOES NOT WORK. THE ONLY WAY TO OPEN THE TRUNK IS BY USING THE KEYLESS ENTRY REMOTE. THOUGH THIS DOES NOT POSE A DIRECT THREAT TO SAFETY IT IS EXTREMELY INCONVENIENT DUE TO THE NEED FOR THE KEY JUST TO OPEN AN UNLOCKED VEHICLES TRUNK. I PURCHASED THE VEHICLE ONLY BEING ONE YEAR OLD WITH 50,000 MILES (SO THE WARRANTY IS OUT) AND THE DEALERSHIP SAYS THAT THEY CAN'T DO ANYTHING UNLESS I PAY FULL PRICE. *TR

8/14/2013

WINDSHIELD SCRATCHES SUPER EASY MAKING IT DIFFICULT TO SEE PROPERLY IN SUNNY CONDITIONS. I HAVE PERFECT VISION AND HAVE A VERY HARD TIME SEEING PAST THE SCRATCHES THE MICROFIBER CLOTH LEFT ON THE INSIDE FROM CLEANING AND MY PLASTIC WINTER ICE SCRAPER MADE ON THE OUTSIDE IN THE WINTER. NEVER HAD A CAR IN MY 20+ YEARS OF DRIVING WITH SUCH A CRAPPY WINDSHIELD. *TR

10/3/2013

DRIVING IN HARD RAIN IN NEAR RUSH HOUR CHICAGO TRAFFIC, THE DRIVER'S SIDE WINDSHIELD WIPER QUIT WORKING MAKING DRIVER'S VISIBILITY VERY POOR. INSPECTION REVEALED THAT THE PLASTIC CUP HAD POPPED OFF THE METAL BALL ON THE LINKAGE. IT WOULD NOT SNAP BACK ON. THE WIPER TRANSMISSION WAS REPLACED TO REPAIR THE CAR AT OWNERS EXPENSE, BECAUSE THE CAR WAS OUTSIDE OF 3YEAR/36,000MILE WARRANTY BASED ON MILEAGE. *TR

2/1/2014

WE HAVE VIDEO OF THE RADIO DISPLAY AREA GOING BLANK THEN COMING ON THEN GOING BLANK CONTINUALLY, IT TAKES OUT ALL SOUND I.E., RADIO, NAVIGATIONAL INSTRUCTIONS, BLINKER SOUND .. WHILE THROWING MULTIPLE ERROR CODES IN THE AREA FOR ODOMETER READING I.E., SERVICE STABILA TRACK, SERVICE TRACTION CONTROL. THE USERS MANUAL TELLS YOU THAT IF SOMETHING LIKE THIS HAPPENS TO SHUT OFF THE CAR TO RESET THE CAR. IF YOU DO SHUT IT OFF OR STALL OUT THE CAR (MANUAL TRANSMISSION) EVERYTHING GOES DEAD. IT CANNOT BE ACCESSED BY ONSTAR (I CALLED THEM ON 2-19-2014 AND ASKED THEM TO DOCUMENT THAT THEY COULD NOT ACCESS THE CAR ... IT SIMPLY READ "ERROR" FOR THEM) THE FOB KEY HAS NO EFFECT, THERE IS NO STEERING, NO BRAKES, NO LIGHTS, NO NOTHING FOR 20 TO 45 MINUTES. SO IF IN TRAFFIC .. THE CAR SIMPLY BECOMES EITHER A ROAD BLOCK OR A TARGET. THE CAR HAS BEEN INTO 2 DIFFERENT DEALERSHIPS AND EVEN WITH VIDEO OF THE INCIDENTS THEY SIMPLY SAY THEY CAN FIND NOTHING WRONG AND MAKE RIDICULOUS SUGGESTIONS. THE CAR AS IS, IS AN ACCIDENT OR WORSE WAITING TO HAPPEN. *TR!....UPDATED 07/31/14 *BF

2/27/2014

CAR DRIVES FINE BUT INTERIOR LIGHTS GO OUT RADIO STARTS BLINKING AND SERVICE STABILITRAK, SERVICE TRACTION CONTROL, SERVICE ANTITHEFT, AND SERVICE POWER STEERING LIGHTS COME ON THE DASH. I TOOK THE CAR TO THE DEALERSHIP WHERE THEY REPLACED THE BCM. THIS DID NOTHING 4 DAYS LATER IT ALL STARTED AGAIN. AFTER TURNING THE CAR OFF EVERYTHING RESETS. ON SOME OCCASIONS THE ANTITHEFT STOPS THE CAR FROM STARTING BACK UP I HAVE TO LEAVE THE CAR SIT WITH THE KEY ON ENGINE OFF FOR ABOUT 5 MINUTES THEN IT WILL START. THERE IS NO LOSS OF POWER IN THE ENGINE AND ALL THE GAUGES STILL WORK. WHEN I APPLY THE BRAKES THIS HAPPENS, OR WHEN I TRY TO ROLL DOWN THE WINDOW, OR EVEN WHEN IM JUST CRUISING DOWN THE STREET WITHOUT AND CHANGING SPEED OR ANYTHING IN THE CAR. *TR

3/12/2014

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT WAS DRIVING 12 MPH DURING A RAIN STORM WHEN THE WIPERS WERE ACTIVATED BUT WOULD ONLY OPERATE EXTREMELY SLOW. THE CONTACT PULLED OVER BECAUSE HE WAS UNABLE TO SEE THE ROADWAY BECAUSE OF THE FAULTY WIPERS. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE WIPER SPEED WAS SLOWER THAN NORMAL. THE CONTACT CALLED THE MANUFACTURER BUT THE MANUFACTURER PROVIDED NO ASSISTANCE. THE CONTACT WAS CONCERNED WITH THE SAFETY OF DRIVING THE VEHICLE DURING INCLEMENT WEATHER. THE FAILURE MILEAGE WAS 5,000. UPDATED 11/14/11 *BF UPDATED 11/21/11

10/25/2011

THE FLOOR MATS DO NOT STAY IN PLACE AND SLIDE UP UNDER THE PEDALS. THERE ARE RETAINING PINS, BUT THESE DO NOT WORK DUE TO POOR DESIGN. *TR

4/27/2012

BACK IN JANUARY 2012, I BOUGHT A CHEVY CRUZE 2012 WITH AUTOMATIC TRANSMISSION. AFTER TWO MONTH USING THIS VEHICLE, I FOUND OUT IT HAS A PROBLEM WHILE DRIVING UP/DOWN HILL. DRIVING UPHILL, ONCE I PUT THE TRANSMISSION INTO DRIVE AND RELEASE THE BRAKE PEDAL THIS CAR ROLLS BACK AND THE ENGINE CUT OFF. DRIVING DOWNHILL, ONCE I PUT THE TRANSMISSION INTO REAR AND RELEASE THE BRAKE PEDAL THIS CAR GOES DOWN AND THE ENGINE CUT OFF. I WENT TO A CHEVROLET DEALER, THEY TESTED MY CAR AND ANOTHER 2012 CRUZE FROM THEIR INVENTORY AND BOTH CARS DID THE SAME AS I DESCRIBE ABOVE. HOWEVER, THEY TOLD ME THE CAR IS PERFORMING AS DESIGNED AND NO PROBLEMS FOUND AT THIS TIME. THEN, I CONTACTED GM, GM CONTACTED ITS DEALER, AND THREE DAYS LATER GM CALLED ME BACK TELLING ME THE SAME 'NO PROBLEMS FOUND'. SO, I REQUESTED A LETTER WHERE GM TELLS ME THAT ANYTHING WAS WRONG AND THEY WILL COVER ANY FUTURE ISSUES WITH THE AUTOMATIC TRANSMISSION BUT GM TOLD ME THAT THEY CANNOT PROVIDE ME ANY DOCUMENT. AS A CUSTOMER, I WOULD LIKE TO REQUEST AN INVESTIGATION BECAUSE IN MY OPINION THOSE ISSUES ARE DESIGN DEFECTS. THANK YOU IN ADVANCE FOR YOUR HELP. *TR

4/27/2012

I WAS INVOLVED IN A COLLISION ON MAY 5, 2012 IN WHICH I COLLIDED INTO THE SIDE OF ANOTHER VEHICLE WITH THE FRONT END OF MY CAR. MY CAR IS BRAND NEW, LESS THAN A MONTH OLD HOWEVER, THE SEAT BELTS DID NOT HOLD AND THE AIR BAGS DID NOT DEPLOY DURING THE CRASH. I WAS TRAVELING AT APPROXIMATELY 30-35 MPH AT THE TIME OF THE CRASH. THE COLLISION WAS BAD ENOUGH THAT MY CAR WAS NO LONGER DRIVABLE AFTER THE COLLISION. I JUST BOUGHT THIS CAR WHICH IS A 2012 CHEVROLET CRUZE AND AM NOW AFRAID TO KEEP IT NOT KNOWING WHY THE SAFETY EQUIPMENT DIDN'T WORK. ALSO, I HAD ACTIVATED MY "ON STAR" SERVICE BUT THAT DIDN'T WORK EITHER. I WOULD LIKE FOR SOMEONE TO INSPECT MY CAR BEFORE THE REPAIRS ARE STARTED. PLEASE LET ME KNOW WHERE TO GO FROM HERE. *TR

5/10/2012

TIRE MONITOR SYSTEM GIVES WARNING THAT IT NEEDS SERVICE, HAVE BEEN TO DEALERSHIP TWICE IN THE PAST TWO DAYS FOR SAME PROBLEM AND NOW MUST GO AGAIN BECAUSE WARNING LIGHT IS BACK ON TO SERVICE TIRE MONITOR SYSTEM. *TR

7/17/2012

2012 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS SAFETY RECALL *TGW THE CONSUMER STATED HIS WIFE SAW A NEWS REPORT, WHERE 30 VEHICLES HAD PROBLEMS WITH OIL IN THE BELLYPAN. THERE WAS SUFFICIENT DANGER TO INITIATE A RECALL. WHEN THE CONSUMER WENT TO HAVE THE OIL CHANGE AT THE DEALER, HE BROUGHT UP THE RECALL. HOWEVER, THE DEALER CLAIMED TO KNOW NOTHING ABOUT IT . THE DEALER THEN CHECKED ONLINE AND RECEIVED A DIAGRAM AS TO HOW TO FIX THE PROBLEM. THE OIL CHANGED REVEALED AND EXCESSIVE AMOUNT OF OIL IN THE BELLYPAN. THE CONSUMER ALSO STATED IT WAS DIFFICULT TO CHANGE A FLAT TIRE, DUE TO THE POORLY DESIGNED JACK.

7/31/2012

PURCHASED 4/25/2012. AFTER DRIVING A LITTLE, NOTICED LACK OF POWER, EASILY STALLS, SOMETHING ROLLING AROUND IN THE TRUNK LID, CONSOLE PIECE GAPED OUT, PASSENGER SIDE TAIL LAMP INSIDE TRUNK BENT, ENGINE SHUTTERS (AFTER 500 MILES IT STARTED) WHEN TURNED ON AND OFF. THE LACK OF POWER AND ENGINE STALLING ARE THE MAJOR SAFETY CONCERNS. WHEN IN A STOPPED POSITION, THE CAR WILL STALL WHEN THE CLUTCH IS OPERATED CORRECTLY. WHILE MAKING A RIGHT HAND TURN FROM A STOP SIGN, ONTO ROUTE 30, AT A BLIND INTERSECTION, THE CAR WOULD NOT MOVE, ONCE I LET THE CLUTCH OUT AND WAS IN 1ST GEAR, THE CAR JUST DID NOT MOVE, I HAD THE GAS PUSHED TO THE FLOOR AND I WAS ONLY MOVING INCHES FORWARD. I WAS SCARED, I HAD MY CHILD IN THE CAR WITH ME, A TRACTOR TRAILER COULD HAVE COME UP ON ME 50+ MPH HIT ME OR SWERVED TO MISS ME AND HIT SOMEONE ELSE. THE CAR FINALLY MOVED AFTER ABOUT 45 SEC. I THEN GOT UP TO SPEED IN 6TH GEAR. THE CAR THEN AGAIN LOST POWER, I HAD TO DOWN SHIFT FROM 6TH GEAR TO 4TH GEAR TO GET SPEED BUILT BACK UP. I GOT HOME, ABOUT 2 MILES, WAS UPSET AND SCARED, CALLED APPLE CHEVROLET, THE CAR SAT UNTIL I DROVE IT TO THE DEALERSHIP 35 MINS FROM MY HOME THE NEXT MORNING. I TOLD THEM THAT IT DOES NOT HAPPEN EVERY DAY SO THE CHANCES OF IT HAPPENING AGAIN ARE SLIM. THIS WOULD BE THE 3RD VISIT TO THE SERVICE DEPT FOR THE LACK OF POWER COMPLAINT. I DROVE WITH THE TECH ANYWAY KNOWING THAT IT WAS NOT GOING TO BE DUPLICATED. I TOLD THE SERVICE REP THAT I WANTED A TURBO BOOST GAUGE PUT ON IT BECAUSE IT DOES NOT SEEM TO BE BOOSTING ALL THE TIME. WHEN I WAS CALLED THAT MY CAR WAS DONE AND NOTHING WAS DUPLICATED, I WAS TOLD THAT IT WAS BOOSTING IN RANGE. WHEN I PICKED MY CAR UP THE NEXT DAY, THERE WAS NOTHING ON MY BILL THAT STATED THAT THE TURBO WAS EVEN CHECKED. I WAS TOLD THAT THEY CANNOT PUT EVERY PIECE OF EQUIPMENT THAT THEY USE ON EACH CAR ON EVERY BILL. ETC...

8/2/2012

PURCHASED 4/25/2012. AFTER DRIVING A LITTLE, NOTICED LACK OF POWER, EASILY STALLS, SOMETHING ROLLING AROUND IN THE TRUNK LID, CONSOLE PIECE GAPED OUT, PASSENGER SIDE TAIL LAMP INSIDE TRUNK BENT, ENGINE SHUTTERS (AFTER 500 MILES IT STARTED) WHEN TURNED ON AND OFF. THE LACK OF POWER AND ENGINE STALLING ARE THE MAJOR SAFETY CONCERNS. WHEN IN A STOPPED POSITION, THE CAR WILL STALL WHEN THE CLUTCH IS OPERATED CORRECTLY. WHILE MAKING A RIGHT HAND TURN FROM A STOP SIGN, ONTO ROUTE 30, AT A BLIND INTERSECTION, THE CAR WOULD NOT MOVE, ONCE I LET THE CLUTCH OUT AND WAS IN 1ST GEAR, THE CAR JUST DID NOT MOVE, I HAD THE GAS PUSHED TO THE FLOOR AND I WAS ONLY MOVING INCHES FORWARD. I WAS SCARED, I HAD MY CHILD IN THE CAR WITH ME, A TRACTOR TRAILER COULD HAVE COME UP ON ME 50+ MPH HIT ME OR SWERVED TO MISS ME AND HIT SOMEONE ELSE. THE CAR FINALLY MOVED AFTER ABOUT 45 SEC. I THEN GOT UP TO SPEED IN 6TH GEAR. THE CAR THEN AGAIN LOST POWER, I HAD TO DOWN SHIFT FROM 6TH GEAR TO 4TH GEAR TO GET SPEED BUILT BACK UP. I GOT HOME, ABOUT 2 MILES, WAS UPSET AND SCARED, CALLED APPLE CHEVROLET, THE CAR SAT UNTIL I DROVE IT TO THE DEALERSHIP 35 MINS FROM MY HOME THE NEXT MORNING. I TOLD THEM THAT IT DOES NOT HAPPEN EVERY DAY SO THE CHANCES OF IT HAPPENING AGAIN ARE SLIM. THIS WOULD BE THE 3RD VISIT TO THE SERVICE DEPT FOR THE LACK OF POWER COMPLAINT. I DROVE WITH THE TECH ANYWAY KNOWING THAT IT WAS NOT GOING TO BE DUPLICATED. I TOLD THE SERVICE REP THAT I WANTED A TURBO BOOST GAUGE PUT ON IT BECAUSE IT DOES NOT SEEM TO BE BOOSTING ALL THE TIME. WHEN I WAS CALLED THAT MY CAR WAS DONE AND NOTHING WAS DUPLICATED, I WAS TOLD THAT IT WAS BOOSTING IN RANGE. WHEN I PICKED MY CAR UP THE NEXT DAY, THERE WAS NOTHING ON MY BILL THAT STATED THAT THE TURBO WAS EVEN CHECKED. I WAS TOLD THAT THEY CANNOT PUT EVERY PIECE OF EQUIPMENT THAT THEY USE ON EACH CAR ON EVERY BILL. ETC...

8/2/2012

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SUPPORT FOR THE HEADREST RESTRAINT WOULD NOT REMAIN FASTENED ONTO THE FRONT DRIVER SEAT. THE HEADREST WAS REPLACED BUT THE REPLACEMENT HEAD REST COULD NOT BE ADJUSTED TO THE OCCUPANT'S HEIGHT. THE DEALER AND THE MANUFACTURER WERE MADE AWARE OF ISSUE AND ADVISED THE CONTACT THAT THERE HAD BEEN A DESIGN CHANGE ON THE HEAD RESTRAINTS AND THE CONTACT HAD BEEN PROVIDED WITH THAT NEW DESIGN. THE CURRENT AND FAILURE MILEAGE WAS 3,000.

8/8/2012

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE INSIDE OF THE VEHICLE SMELLED LIKE BURNING PLASTIC AND THE WINDOWS ON THE VEHICLE FOGGED UP. THE CONTACT TOOK THE VEHICLE TO THE DEALER THREE TIMES BEFORE THEY WERE ABLE TO DETERMINE THAT THE HEATING CORE CAUSED THE FOG. THE HEATING COIL WAS REPLACED BUT THE CONTACT STATED THAT THE VEHICLE THEN SMELLED OF BURNING COOLANT AND PLASTIC. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 22,000 AND THE CURRENT MILEAGE WAS 25,900.

2/12/2013

THE HEATER BLOWS AIR AT 215 DEGREES CAUSING THE HEATER VENTS TO BECOME VERY HOT, AND UNTOUCHABLE. THE OWNER IS UNABLE TO USE THE HEATER FULLY BECAUSE IT IS LIKE BEING IN A SAUNA. GM KNOWS ABOUT THE PROBLEM, BUT HAS NO RESOLUTION BECAUSE THE ISSUE IS A DESIGN ISSUE. THE OWNER IS PROCEEDING WITH THE LEMON LAW. *TR

3/5/2013

IN MAY OF 2013, OUR 2012 CHEVY CRUZE AIR CONDITIONER STOPPED FLOWING COLD AIR AND WOULD BLOW ONLY HOT AIR. AFTER BEING DIAGNOSED BY DEALER GM MECHANIC IT WAS FOUND THAT THE CONDENSER HAD BEEN HIT BY FOREIGN MATERIAL (ROCK) CREATING A HOLE IN THE CONDENSER AND LETTING ALL OF THE FREON OUT. IT COST ABOUT $600-700 TO FIX. ON MY OWN I FOUND THAT THERE WERE NUMEROUS OTHER REPORTS OF CONDENSERS BEING DAMAGED BY ROCKS, AND THAT THROUGH A GM TECHNICAL SERVICE BULLETIN (TSB PI0461B) ISSUED IN THE SUMMER OF 2012 THE PROPER REPAIR FOR THIS WAS REPLACING THE CONDENSER AND INSTALLING A CONDENSER PROTECTIVE SCREEN. SINCE THE TSB INCLUDES ADDING A PROTECTIVE SCREEN AS A DESIGN MODIFICATION IT IS APPARENT THAT GM/CHEVY ACKNOWLEDGES THAT THERE IS A DESIGN DEFECT IN THE CRUZE, AND THAT THE PLACEMENT OF THE CONDENSER MAKES IT SUSCEPTIBLE TO DAMAGE FROM ROCKS. THIS WAS THE POINT THAT I ATTEMPTED TO ARGUE WITH GM WITH NO AVAIL, THAT SINCE THIS DEFECT WAS IDENTIFIED PRIOR TO MY PURCHASE OF THE CAR, THEY SHOULD BE RESPONSIBLE. ALTHOUGH, I WAS UNSUCCESSFUL IN GETTING GM TO TAKE RESPONSIBILITY FOR THEIR PRODUCT, I HOPE TO HELP ANYONE THAT IS THINKING ABOUT BUYING A CRUZE OR HAS A CRUZE STILL UNDER WARRANTY. FOR THOSE OF YOU WITH CRUZES STILL UNDER FACTORY WARRANTY AND HAVE A DAMAGED CONDENSER MAKE SURE THEY INSTALL THE CONDENSER SCREEN. FOR PROSPECTIVE BUYERS I WOULD ADVISE YOU TO INSIST THAT YOUR CRUZE HAVE THE CONDENSER SCREEN INSTALLED PRIOR TO PURCHASE. *TR

6/10/2013

THIS STARTED THIS WEEK, THE ELECTRICAL PARTS (RADIO, SPEAKERS, TURNING SIGNAL CLICKER, AC ETC) WILL CONSTANTLY FLICKER OFF THEN COME BACK ON AFTER ABOUT TEN SECONDS, EVERY TIME I HAVE THE CAR RUNNING. THE STABILITY WARNING WILL SOMETIMES GO ON BUT WILL EVENTUALLY GO OUT. THE SPECIFIC INCIDENT OCCURRED THE THE 27TH OF AUGUST WHEN I WENT TO TAKE A LEFT TURN, ON TO A HIGHWAY. WHEN I WENT TO MAKE A TURN MY POWER STEERING LOCKED UP AND ALMOST CAUSED ME TO HIT A PASSING CAR AND GET REAR ENDED. IT SPECIFICALLY LOCKED UP AT ABOUT TEN MILES AN HOUR WHILE PICKING UP SPEED. AFTER I RETURNED TO MY PARKING LOT IT LOCKED UP AGAIN AND CAUSED ME TO HIT A BARRIER, SLIGHTLY DAMAGING THE FRONT BUMPER. SINCE THEN MY POWER STEERING WILL SOMETIMES LOCK UP MAKING IT EXTREMELY DIFFICULT TO TURN. *TT

8/28/2013

RECENTLY, CAR RADIO HAS BEEN FLICKERING ON AND OFF, ALONG WITH SERVICE NOTIFICATIONS OF STABILI TRAC, TRACTION CONTROL. CHEVY DEALER NOTIFIED, SERVICED CAR, FOUND NOTHING AND HAS NO EXPLANATION. TODAY, STOPPED AT A CORNER TO MAKE A RIGHT HAND TURN. AS I WAS ACCELERATING AT APPROX 2-3 MPH AROUND THE CORNER, THEN STEERING WAS LOST AND COULD NOT TURN THE CORNER. LOST ALL CONTROL OF CAR. VERY FORTUNATE THERE WAS NO DAMAGE OR INJURY TO ANYTHING OR ANYONE. SCARY INCIDENT THAT COULD OF HAD A WORSE OUTCOME. *TR

1/15/2014

AFTER STOPPING AT A STOP SIGN, I ATTEMPTED TO PROCEED THRU THE INTERSECTION WHEN THE CAR STARTING MISSING AND THEN STOPPED AND WOULD NOT START. CAR WAS TOWED TO PROGRESSIVE CHEVROLET AND THEY REPLACED THE FUEL PUMP CONTROL MODULE. THIS IS WHAT THEY THOUGHT WAS THE PROBLEM AND IT WAS NOT. I WILL OPEN SEPARATE COMPLAINTS FOR EACH INCIDENT WITH THE CAR. *TR

3/30/2014