2015 Cadillac SRX Owner Complaints

TURNS SIGNALS FAIL TO WORK CONSISTENTLY WHEN TEMPERATURE DROPS BELOW 20 DEGREES. CAR HAS BEEN IN FOR SERVICE AND REPLACEMENT OF THREE BODY CONTROL MODULES AND IS BACK IN AGAIN AS SAME PROBLEM HAS OCCURRED AGAIN. THE SIGNAL PROBLEMS HAPPENS EVEN IF THE CAR IS STOPPED, MOVING, TURNING, ON ALL SURFACES, ETC . PROBLEM STARTED FALL OF 2015 AND CONTINUES TO BE AN ISSUE AT THIS TIME. *TR

1/11/2017

WE ARE DRIVING BLIND !!!! PURCHASED OUR 2015 CADILLAC SRX AWD IN NOVEMBER 2017 AFTER RESEARCHING ON BOTH CONSUMER REPORTS AND EDMUNDS... DID OUR TEST DRIVE IN DAYLIGHT... NOW THAT WE'RE OWNERS WE REALIZE THE CAR CANNOT BE DRIVEN AT NIGHT. THE LOW BEAM HEADLAMPS ARE SO DIM ITS WORSE THAN DRIVING WITH PARKING LIGHTS ONLY. WE ARE NOW SHOCKED TO SEE THAT THERE ARE MANY SERIOUS COMPLAINTS ABOUT THIS VERY PROBLEM ALL OVER THE WEB EVERYWHERE EXCEPT FOR THE TWO ABOVE MENTIONED REVIEWERS .IT'S LITERALLY LIKE DRIVING IN THE DARK. WE HAVE TO COORDINATE WHO HAS THE CAR WHEN JUST TO GET HOME SAFELY. PLEASE DO NOT IGNORE THIS!!! THIS IS A SERIOUS FLAW IN GM MANUFACTURING... CANT BELIEVE IT HAD NOT BEEN ADDRESSED. OPERATING THIS VEHICLE AFTER DARK RISKS INJURY OR DEATH. DEALERSHIP TURNING BLIND EYE. THEY WERE HAPPY TO GET RID OF IT? WE WILL NOT LET THIS GO AND INTEND TO DO ALL WE CAN TO EXPOSE, AND DEMAND THIS PROBLEM IS RECTIFIED ASAP.

11/28/2017

ON INCLINED OR HILLY TERRAIN THE CAR ROLLS BACK EVEN IF IN DRIVE. AFTER A COMPLETE STOP DUE TO TRAFFIC OR STOP SIGN OR SIGNALS, WHEN FOOT IS TAKEN OFF THE BRAKE PEDAL, THE CAR BEGINS TO BE ROLLBACK INSTANTLY. SUCH SUDDEN SHIFT OF GEAR IS SCARY. REMINDS YOU OF ALL THE ACCIDENTS CAUSED BY AUTOMATIC SHIFT OF GEAR. IT IS A MAJOR SAFETY ISSUE. NEVER HAD EXPERIENCED SUCH ROLL BACK IN THE GM CARS WE PREVIOUSLY OWNED. AND THEY WERE LESS EXPENSIVE CARS. THE CAR WAS BOUGHT IN NOVI MICHGAN AND WAS TAKEN TO VIRGINIA. IT WAS DRIVEN AROUND WASHINGTON DC METRO AREA FOR ALMOST ONE YEAR. THE ISSUE WAS REPORTED TO A DEALER IN VIRGINIA AND MICHIGAN. NOT MUCH ATTENTION OR IMPORTANCE WAS GIVEN. IN NOVI, WHEN ASKED FOR DOCUMENTATION OF OUR REPORT, WAS TOLD IT IS PLACED IN THE SYSTEM THE GPS SYSTEM IN THE CAR AT OCCASIONS HAVE GIVEN WRONG DIRECTIONS, WHICH IT ATTEMPTED TO CORRECT AT THE LAST MOMENT REQUIRING IMMEDIATE AND QUICK MANEUVERS. THAT ITSELF CAUSES GRAVE SAFETY PROBLEMS IN MULTI LANE ROADWAYS. THE GPS SYSTEM I'M THE I PHONE IS ACTUALLY BETTER AND MORE UPTODATE. THE SPOKEN INSTRUCTIONS ARE NOT AS CLEAR AS OTHER SYSTEMS. THE DEALER SAID THEY WERE NOT EQUIPPED OR TRAINED TO CORRECT THIS PROBLEM

7/8/2016

I'VE BEEN HAVING THE SAME PROBLEM AS ANOTHER DRIVER WITH THE EXACT SAME SITUATION. IT SEEMS LIKE WE'RE BOTH HAVING THE SAME PROBLEM, AND WE'RE BOTH BEING IGNORED. WHEN ACCELERATING, CAR LUNGES FORWARD AND KICKS BACK WHEN TRANSMISSION IS CHANGING GEARS AT RELATIVELY LOW SPEED. CAR HAS BEEN BROUGHT TO DEALER (PATRICK CADILLAC IN SCHAUMBURG, IL) NUMEROUS TIMES BUT DEALER CLAIMS IT IS A NORMAL CONDITION. WHEN PRESSED THE SERVICE MANGER ADMITTED IT IS NORMAL BUT ON THE EXTREME SIDE BUT REFUSES TO REMEDY THE SITUATION. I BELIEVE THE CAR IS UNSAFE AND SHOULD BE REPAIRED. GM CORPORATE HAS BEEN HAS BEEN CONTACTED ON NUMEROUS OCCASIONS AND IS UNCOOPERATIVE AND REFUSES TO RETURN ANY COMMUNICATION. WHEN ONE PAYS THE MONEY TO BUY A LUXURY VEHICLE, ONE EXPECTS PROBLEMS TO BE TAKEN SERIOUSLY AND REPAIRED.

11/26/2016

THE CUE TOUCHSCREEN DOES NOT WORK HALF THE TIME.

8/8/2018

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE INFORMATIONAL TOUCH SCREEN PANEL SEIZED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

8/27/2018

CAR WAS MAKING WHISTLING/HOWLING SOUND BETWEEN 30MPH-45MPH. THOUGHT POSSIBLY A BREAKING IN ISSUE, BUT CONTINUED AFTER 1200 MILES AND WAS MOST PREVALENT AT STATED MPH ABOVE. SHOP STATED BEARING ISSUE IN DRIVE SHAFT AND ENTIRE DRIVE SHAFT MUST BE REPLACED. CONCERN OVER EFFECT TO OTHER POWER TRAIN PARTS CONNECTED TO DEFECTIVE DRIVE SHAFT. COULD NOT BE DRIVEN UNTIL PARTS REPLACED. DEFINITIVELY, A SAFETY ISSUE. *JS

2/25/2015

WHEN ACCELERATING, CAR LUNGES FORWARD AND KICKS BACK WHEN TRANSMISSION IS CHANGING GEARS AT RELATIVELY LOW SPEED. CAR HAS BEEN BROUGHT TO DEALER (VERA CADILLAC IN PEMBROKE PINES) NUMEROUS TIMES BUT DEALER CLAIMS IT IS A NORMAL CONDITION. WHEN PRESSED THE SERVICE MANGER ADMITTED IT IS NORMAL BUT ON THE EXTREME SIDE BUT REFUSES TO REMEDY THE SITUATION. I BELIEVE THE CAR IS UNSAFE AND SHOULD BE REPAIRED. GM CORPORATE HAS BEEN HAS BEEN CONTACTED ON NUMEROUS OCCASIONS AND IS UNCOOPERATIVE AND REFUSES TO RETURN PHONES. THEY HAVE ALSO REFUSED TO REMEDY THE SITUATION.

7/22/2015

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING 45 MPH, THE SUN ROOF SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO DE LA FUENTE CADILLAC (1385 E MAIN ST, EL CAJON, CA 92021, (619) 333-8167) WHERE IT WAS DETERMINED THAT THE SUN ROOF SHATTERED FROM THE INSIDE, PUSHING THE ROOF OF THE VEHICLE UPWARD. THE VEHICLE WAS NOT REPAIRED. THE DEALER NOTIFIED THE MANUFACTURER OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

4/23/2018

I HAVE NOTICED FOR THE PAST 3 MONTHS OF THE 3 YEARS I HAVE OWNED THE 2015 CADILLAC SRX THAT THE LOW BEAM HEAD LAMPS ARE TO DIM TO DRIVE AT NIGHT. THIS IS A SERVE SAFETY ISSUE. THE HEADLAMPS THROW NOW RECOGNIZABLE LIGHT ON THE ROAD. THE LIGHTS ARE ON AND HAVE NO DIRECTIONAL ISSUES. CALLS TO MULTIPLE GM DEALERSHIPS AND THE GM CUSTOMER SERVICE WERE MET WITH THE RESPONSE OF NO KNOWLEDGE OF ANY ISSUES OR LIKE COMPLAINTS. MY VEHICLE SHOWED NOW EVIDENCE OF PLASTIC LENS DEGRADATION, NOR YELLOWING, NOR CONDENSATION. MULTIPLE FORUMS REPORT THE PROBLEM WITH NO SOLUTION.

9/9/2018

TO MY KNOWLEDGE RECALL FOR SEATS OUT BOARD CORRECTION NOT PERFORMED BEFORE TAKING DELIVERY ON 12/26/2014. I'M MAKING AN APPT. AS OF TODAY 1/2/2015. I'M HEARING A WHISTLING / HOWLING LIKE NOISE WHEN DRIVING BETWEEN 25 TO 35 MPH. GETS LOADER WHEN ACCELERATING AND SEEMS TO BE MORE PREVALENT WHEN STARTING AND COLD. THE SOUND CAUSES ME TO WONDER IF ITS RELATED TO SOMETHING MORE SERIOUS (THAT COULD) FAIL CAUSING LOST OF CONTROL. IT APPEARS TO BE COMING FROM BENEATH THE REAR OF VEHICLE. *TR

1/2/2015

ON NOV 1ST 2015 RETURNING FROM NORTH CAROLINA TO FLORIDA MY HEATED SEAT OVERHEATED CAUSING 2ND DEGREE BURNS. THE DEALERSHIP DENIES ANY PROBLEMS EVEN AFTER I SHOWED THEM PHOTO OF THE INJURY.

11/11/2015

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE VERY DIM AND FAILED TO PROVIDE ADEQUATE LIGHTING. THE FAILURE PREVENTED CLEAR VISIBILITY WHILE DRIVING; THEREFORE, THE HIGH BEAM HEADLIGHTS HAD TO BE ACTIVATED. THE VEHICLE WAS TAKEN TO PIKERTON CHEVROLET (925 NORTH ELECTRIC ROAD, SALEM, VIRGINIA 24153, (800) 813-5960), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT NOTHING COULD BE DONE TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 21,000.

9/4/2018

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE THE CONTACT WAS DRIVING AFTER DUSK, THE HEADLIGHTS WERE DIM AND WERE INSUFFICIENT FOR DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO ALL STAR AUTOPLEX (LOCATED AT 1216 E. PALESTINE AVENUE, PALESTINE, TX 75801) AND THE HEADLAMPS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. THE VIN WAS NOT AVAILABLE. *TT*JB

11/2/2018

I'VE BEEN HAVING THE SAME PROBLEM AS ANOTHER DRIVER WITH THE EXACT SAME SITUATION. IT SEEMS LIKE WE'RE BOTH HAVING THE SAME PROBLEM, AND WE'RE BOTH BEING IGNORED. WHEN ACCELERATING, CAR LUNGES FORWARD AND KICKS BACK WHEN TRANSMISSION IS CHANGING GEARS AT RELATIVELY LOW SPEED. CAR HAS BEEN BROUGHT TO DEALER (PATRICK CADILLAC IN SCHAUMBURG, IL) NUMEROUS TIMES BUT DEALER CLAIMS IT IS A NORMAL CONDITION. WHEN PRESSED THE SERVICE MANGER ADMITTED IT IS NORMAL BUT ON THE EXTREME SIDE BUT REFUSES TO REMEDY THE SITUATION. I BELIEVE THE CAR IS UNSAFE AND SHOULD BE REPAIRED. GM CORPORATE HAS BEEN HAS BEEN CONTACTED ON NUMEROUS OCCASIONS AND IS UNCOOPERATIVE AND REFUSES TO RETURN ANY COMMUNICATION. WHEN ONE PAYS THE MONEY TO BUY A LUXURY VEHICLE, ONE EXPECTS PROBLEMS TO BE TAKEN SERIOUSLY AND REPAIRED.

11/26/2016

WHILE DRIVING ON THE HIGHWAY, THE STABILITRAK AND CHECK ENGINE WARNING INDICATOR LIGHTS COME ON. NEXT A WARNING READS, "ENGINE RUNNING AT REDUCED POWER" AND THE CAR SLOWS DOWN. WHEN I CUT THE CAR OFF AND RESTART, THE WARNING INDICATOR LIGHTS RESET AND THE CAR WILL DRIVE NORMAL.

4/28/2017

WHILE DRIVING ON THE INTERSTATE, 8/6/15, MY 2 WEEK OLD 2015 CADILLAC SRX (650 MILEAGE) SUDDENLY ACCELERATED AND CONTINUED TO DO SO WHILE I WAS STEPPING ON THE BRAKES, REPEATEDLY. MY WIFE AND I COULD SMELL THE BRAKE PADS AS IF THEY WERE "BURNING" FROM THE PRESSURE I APPLIED BUT THE SRX WOULD NOT STOP. WHENEVER I LIFTED MY FOOT OFF THE BRAKES SLIGHTLY, THE VEHICLE SURGED FORWARD. I PULLED OVER INTO THE LEFT SHOULDER AND SHUT OFF THE ENGINE TO GET THE VEHICLE TO STOP. WE WERE TRAUMATIZED AS OUR GRANDCHILD WAS IN THE VEHICLE . THE SRX HAS BEEN IN THE CADILLAC SERVICE DEPARTMENT THE PAST TWO WEEKS AS THEY TRY TO FIND THE PROBLEM. THE VEHICLE COMPUTER DID NOT REPORT ANY PROBLEM AND TEST DRIVES WOULD NOT DUPLICATE THE OCCURRENCE FOR THE SERVICEMAN.

8/20/2015

BREAKING SYSTEM SEEMS DELAYED, APPLYING FOOT ON THE PEDAL TO BREAK TAKES MORE PRESSURE THEN USUAL. ALSO WHEELS ARE CONSTANTLY SQUEAKING. FOR OVER A YEAR I'VE BROUGHT THIS ATTENTION TO THE DEALERSHIPS MECHANIC WHERE I PURCHASED THE VEHICLE AND THEIR ONLY IMPLY IS THAT THE BREAKS ARE CERAMIC AND WILL DO THIS REGARDLESS. THIS DOES NOT SEEM SAFE. EVERY TIME I USE MY BREAKS I HAVE TO ADJUST THE TIMING AND PAY CLOSER ATTENTION TO DRIVING WHEN USING THE BREAK SYSTEM. THE VEHICLES BREAK SYSTEM DOES NOT FEEL SAFE ESPECIALLY WHILE DRIVING.

9/4/2019

TAKATA RECALL REAR TOE LINK ADJUSTER. I WAS TRAVELING IN THE VEHICLE WITH MY DAUGHTER ON THE FEEDER OF BELTWAY8 SOUTH COMING DOWN OFF A BRIDGE. THE VEHICLE BEGIN TO MOVE ACROSS THE ROAD IN A JERKING MATTER. I DID NOT HAVE CONTROL OF THE CAR. I TOOK MY FOOT OFF THE GAS TO HELP REDUCE SPEED OF THE CAR. ONE THE CAR STOP MOVING. I PULLED OVER TO A COMPANY DRIVEWAY AND CALLED ONSTAR TO COME TOW THE VEHICLE. THE VEHICLE DID NOT WRECK OR HIT ANY OTHER VEHICLE.

11/23/2018

I'M WRITING TO YOU ABOUT AN INCIDENT THAT TOOK PLACE ON MAY 18, 2019. MY HUSBAND AND I WERE TRAVELING HOME IN OUR CADILLAC SRX AT ABOUT 6:00 PM OUR CAR SUDDENLY SPUN OUT OF CONTROL AS WE HEARD A BANG, THROWING US ACROSS THREE LANES LISTENING TO CARS SCREECHING ALL AROUND US ON THE NJ TURNPIKE, WE THEN HIT INTO THE SIDE OF A TRACTOR TRAILER, PUSHING US BACK AGAIN ACROSS THE THREE LANES UNTIL WE FINALLY STOPPED IN THE FAR LEFT LANE. OUR INSURANCE COMPANY HAS COME TO THE CONCLUSION THAT THIS WAS A FAULTY ISSUE WITH THE VEHICLE. TO BE EXACT IT WAS THE REAR TOE LINK ADJUSTER LOCK NUT TORQUE. THE NEXT DAY I CALLED MY FAMILY TO TELL THEM WHAT HAD HAPPENED. ABOUT TWO HOURS LATER MY SISTER CALLED ME BACK AND SAID 'THERE IS A RECALL ON YOUR VEHICLE MODEL. IT INVOLVES THE REAR SUSPENSION.' (BULLETIN NO: 14457C; REAR TOE LINK ADJUSTER LOCK NUT TORQUE) SHE GAVE ME THE WEBSITE WHERE YOU CAN ENTER YOUR VIN # AND CHECK TO SEE IF THE VEHICLE WAS PART OF THE RECALL. OUR VEHICLE WAS NOT ON THE RECALL LIST. I CHECKED AGAIN AND AGAIN. I CHECKED MY PAPERWORK FROM WHEN I PURCHASED THE VEHICLE (USED BUT CERTIFIED, OFF OF A LEASE) AND THE CARFAX. NO RECALL. AFTER HAVING THE INSURANCE COMPANY INSPECT THE VEHICLE, THEY, IN FACT, STATED THAT THE ACCIDENT WAS CAUSED BY THE REAR SUSPENSION (REAR TOE LINK ADJUSTER)

10/15/2019

WHILE DRIVING ON THE HIGHWAY, THE STABILITRAK AND CHECK ENGINE WARNING INDICATOR LIGHTS COME ON. NEXT A WARNING READS, "ENGINE RUNNING AT REDUCED POWER" AND THE CAR SLOWS DOWN. WHEN I CUT THE CAR OFF AND RESTART, THE WARNING INDICATOR LIGHTS RESET AND THE CAR WILL DRIVE NORMAL.

4/28/2017

STABILITRAK (ETC) ENGAGED DURING HIGHWAY DRIVING ON DRY ROAD NEARLY CAUSING A WRECK BY SLOWING THE VEHICLE ABRUPTLY BELOW 20MPH. "ENGINE POWER REDUCED" ILLUMINATED. ACCELERATOR POSITION SENSOR (APS) CODE IN THE ECM. LESS THAN 6000 MILES AFTER DEALER REPLACEMENT OF APS AND FIXING CONNECTIONS, SAME DANGEROUS SLOW DOWN FROM HIGHWAY SPEEDS. EVENTS NOT REPRODUCED FOR DEALER.

7/27/2019

-I WAS TRAVELING SOUTH ON FM , MILES NORTH OF MIAMI, TX WHEN A DEER RAN OUT IN FRONT OF ME. I STRUCK IT FRONT CENTER AND ONSTAR IMMEDIATELY CALLED FOR EMERGENCY SERVICES. FIRST THING I NOTICED WAS ONE OF THE AIR BAGS DEPLOYED AND AFTER PULLING OF THE ROAD AND COMING TO A STOP, I NOTICED A FIRE FROM THE PASSENGER SIDE OF THE ENGINE COMPARTMENT. I EXITED THE VEHICLE AND STILL ON THE PHONE WITH ONSTAR, MY CAR FULLY ENGULFED WITHIN 15 MINUTES. THE FIRE DEPARTMENT WAS ON SITE AFTER THE CAR WAS FULLY ENGULFED AND TOOK AN HOUR TO PUT OUT THE FLAMES. MY CAR WAS A TOTAL LOSS. NO ONE KNOWS WHY IT CAUGHT FIRE, WHAT CAUSED IT.

9/17/2017

HEADLIGHTS ARE SO DIM AT NIGHT THAT IT IS UNSAFE TO DRIVE. HAD TO REPLACE THE ENTIRE HEADLIGHT UNITS. AIRBAG LIGHT ON INDICATING IT MIGHT NOT WORK. *TR

6/19/2020

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING 45 MPH, THE SUN ROOF SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO DE LA FUENTE CADILLAC (1385 E MAIN ST, EL CAJON, CA 92021, (619) 333-8167) WHERE IT WAS DETERMINED THAT THE SUN ROOF SHATTERED FROM THE INSIDE, PUSHING THE ROOF OF THE VEHICLE UPWARD. THE VEHICLE WAS NOT REPAIRED. THE DEALER NOTIFIED THE MANUFACTURER OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

4/23/2018

THE SUNROOF EXPLODED WHILE DRIVING ON INTERSTATE 67 (SAN DIEGO COUNTY) ON THE MORNING OF DECEMBER 31, 2018. APPROXIMATE SPEED WAS 55 MPH. IT SOUNDED LIKE A LARGE BLAST WHEN IT BLEW. GLASS FLEW EVERYWHERE, MOSTLY OUTWARD. IT LEFT A HOLE IN THE SUNROOF APPROXIMATELY 14 INCHES LONG AND 10 INCHES WIDE.

1/14/2019

I HAD MY CRUISE CONTROL SET TO 70 MILES PER HOUR AND WHEN IT WAS TIME TO EXIT THE HIGHWAY, THE CRUISE CONTROL WOULD NOT TURN OFF. I ENTERED A ONE-LANE ELEVATED EXIT. I APPLIED THE BRAKES, AND WHILE GOING 50 MPH, WAS TRYING TO TURN THE CRUISE CONTROL OFF AT ITS SWITCH. I SHIFTED THE CAR INTO NEUTRAL AND WHEN I PUT IT BACK INTO DRIVE THE CAR STARTED TO ACCELERATE AGAIN. I TRIED THIS MORE THAN ONCE. I HAD DIFFICULTY MAINTAINING CONTROL OF MY VEHICLE. AFTER GETTING OFF THE EXIT, I BROUGHT THE CAR TO A STOP BY PLACING IT IN NEUTRAL. I WAS NOW AT THE ENTRYWAY TO DFW AIRPORT AND HAD MY VEHICLE ON THE SHOULDER. AFTER TURNING THE CAR OFF AND BACK ON I HOPED THAT MAYBE I COULD DRIVE IT TO A PARKING SPOT, AS TO CALL A WRECKER AT THAT MOMENT WOULD CAUSE ME TO LOSE MY EXPENSIVE TICKET FOR AN OVERSEAS FLIGHT. AFTER I TURNED THE CAR BACK ON, I TRIED TO TAKE OFF TO MERGE WITH TRAFFIC AND FOUND THAT MY CAR WOULD NOT GET UP TO SPEED SO I PULLED BACK ONTO THE SHOULDER. I TRIED THIS AGAIN AND REALIZED THAT MY FOOT DID NOT REACH THE ACCELERATOR AS IT NORMALLY DOES. NOT ONLY HAD THE CRUISE CONTROL FAILED TO TURN OFF BUT THE ACCELERATOR WAS NOW STUCK DOWN. I HIT THE ACCELERATOR WITH THE HEEL OF MY FOOT AND IT DISLODGED. I WAS ABLE TO DRIVE THE CAR TO THE CLOSEST PARKING LOT. UPON MY RETURN I HAD THE CAR TOWED AS I WAS FEARFUL OF DRIVING IT.

9/22/2019

A WARNING LIGHT ON THE CUE SYSTEM HAS LOCKED AND WILL NOT WORK. THIS IS A SAFETY HAZARD WHILE DRIVING. THE VEHICLE WAS MOVING.

3/8/2020

I'M WRITING TO YOU ABOUT AN INCIDENT THAT TOOK PLACE ON MAY 18, 2019. MY HUSBAND AND I WERE TRAVELING HOME IN OUR CADILLAC SRX AT ABOUT 6:00 PM OUR CAR SUDDENLY SPUN OUT OF CONTROL AS WE HEARD A BANG, THROWING US ACROSS THREE LANES LISTENING TO CARS SCREECHING ALL AROUND US ON THE NJ TURNPIKE, WE THEN HIT INTO THE SIDE OF A TRACTOR TRAILER, PUSHING US BACK AGAIN ACROSS THE THREE LANES UNTIL WE FINALLY STOPPED IN THE FAR LEFT LANE. OUR INSURANCE COMPANY HAS COME TO THE CONCLUSION THAT THIS WAS A FAULTY ISSUE WITH THE VEHICLE. TO BE EXACT IT WAS THE REAR TOE LINK ADJUSTER LOCK NUT TORQUE. THE NEXT DAY I CALLED MY FAMILY TO TELL THEM WHAT HAD HAPPENED. ABOUT TWO HOURS LATER MY SISTER CALLED ME BACK AND SAID 'THERE IS A RECALL ON YOUR VEHICLE MODEL. IT INVOLVES THE REAR SUSPENSION.' (BULLETIN NO: 14457C; REAR TOE LINK ADJUSTER LOCK NUT TORQUE) SHE GAVE ME THE WEBSITE WHERE YOU CAN ENTER YOUR VIN # AND CHECK TO SEE IF THE VEHICLE WAS PART OF THE RECALL. OUR VEHICLE WAS NOT ON THE RECALL LIST. I CHECKED AGAIN AND AGAIN. I CHECKED MY PAPERWORK FROM WHEN I PURCHASED THE VEHICLE (USED BUT CERTIFIED, OFF OF A LEASE) AND THE CARFAX. NO RECALL. AFTER HAVING THE INSURANCE COMPANY INSPECT THE VEHICLE, THEY, IN FACT, STATED THAT THE ACCIDENT WAS CAUSED BY THE REAR SUSPENSION (REAR TOE LINK ADJUSTER)

10/15/2019

2015 CAR DRIFTS SLIGHTLY TO THE RIGHT. EVEN AFTER AN ALIGNMENT AND NEW TIRES. *TR

6/15/2020

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT A LOW SPEED, THE HATCH INDEPENDENTLY OPENED, STRUCK THE GARAGE DOOR, AND FAILED TO CLOSE AUTOMATICALLY. THE CONTACT HAD TO MANUALLY CLOSE THE HATCH. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,800.

4/26/2016

MY 2015 CADILLAC SRX WHEEL CLADDING,HUB CAPS, ARE COMING OFF. TOOK TO DEALER, HENDRICK CADILLAC NORFOLK VA., BECAUSE THE CLADDING WAS RATTALING AND STARTING TO COME OF THE WHEEL. THEY SAID THAT THE WHEELS WERE NOT COVERED BY THE MANUFACTURES WARRANTY. WHEN THE CLADDING, HUB CAPS, WERE MANUFACTURED THE ADHISIVE WAS NOT APPLIED RIGHT AND ARE SEPERATING FROM THE ALLOY WHEELS. THEY COULD POSSIBLY SEPERATE FROM THE WHEEL AND CAUSE AN ACCIDENT OR HURT SOMBODY.

7/12/2017

DRIVING AND SITTING STILL DURING HEAVY RAINFALL, WATER STARTS LEAKING INTO VEHICLE ON RIGHT SIDE BELOW THE GLOVE COMPARTMENT. THE WATER WAS A CONSTANT FLOW. THIS COULD HAVE CAUSED AN ELECTRICAL SHORT, MADE DRIVING HAZADOUS.I'M NOT WHAT THE CAUSE OF THE LEAK IS.

11/13/2018

DELAMINATING OF CADILLAC CUE, CONTROLS BACKUP CAMERA, GPS, RADIO, BLUETOOTH. FACTORY DEFAULT. *TR

6/25/2020

DELAMINATING OF CADILLAC CUE, CONTROLS BACKUP CAMERA, GPS, RADIO, BLUETOOTH. FACTORY DEFAULT. *TR

6/25/2020

SPIDER CRACKS ALL ON MY CUE SCREEN. *TR

6/27/2020