2013 Cadillac ATS Owner Complaints

ROUGH IDLE WHEN IN DRIVE AND STOPPED AT LIGHT (ALWAYS), I DID BRING IT IN FOR SERVICE FOR THE ROUGH IDLE AND DEALERSHIP STATED NOTHING SHOWED UP ON COMPUTER SO THEY WERE UNABLE TO CORRECT PROBLEM. *TR

5/23/2013

2.5 LITER ENGINE AT STOP ENGINE SHAKES FOR NO REASON. AS USUAL TAKE TO DEALER AND CAN'T FIND ISSUE WITHOUT A CODE. NOW AT 2572 MILES STILL SHAKES AND DEALER SAYS THAT ALL ATS DO THIS SO LIVE WITH IT. I SAY THAT THIS ATS BY GM. NEEDS TO TAKE THESE ISSUES SERIOUSLY AS THIS WILL HURT THE SALES OF A REALLY COOL CAR. IS THERE SOMEONE THAT CAN GET THE CEO OF CADILLACS ATTENTION THIS IS UNACCEPTABLE TO PAID OVER 35K. WHEN I HAVE BRAND NEW KIA THAT HAS A 4 CYCL ENGINE WITH NO ISSUES. COME ON GM. LETS GET THIS ISSUE RESOLVED I HAVE ALREADY FILE A COMPLAINT TO GM. BUT NO RESPONSE PER USUAL. NO WONDER WE BY NON AMERICAN CARS.I HAVE WAITED 13 YEARS TO GET A NEW CAR AND I THOUGHT I GIVE THE ATS A TRY. WHAT ASHAME THAT SUCH A COOL CAR THAT THIS ENGINE RUINS THE GREAT FEELING TO OWN A AMERICAN CAR. CAN SOMEONE PLEASE HELP US. O BY THE WAY THE DEALER IS HILL CADILLAC IN NEWTOWN. EDGEMONT PA. ANY OTHER ATS CUSTOMERS HAVE SAME ISSUES. I SEE ON CADILLAC FORUM THERE SEEMS TO BE A LOT OF FRUSTRATION ABOUT LACK OF A FIX. *TR

6/7/2013

RIGHT TURN FROM STOP ONTO MAJOR 6-LANE HIGHWAY; NO POWER TO ENGINE AFTER ENGAGEMENT OF ACCELERATOR; ACTED AS THOUGH NOT IN-DRIVE GEAR; TACHOMETER REVED PAST 6K; FOOT OFF OF PEDAL; TRANSMISSION ENGAGED; VERY SLOW RETURN TO NORMAL OPERATION; EVASIVE ACTION BY OTHER DRIVERS FOLLOWING; NO REPLICATION BY DEALER AFTER 4-DAYS OF TESTING; RETURNED VEHICLE TO OWNER WITHOUT EXPLANATION OF PROBLEM. *TR

6/14/2013

I HAVE THE 2013 ATS 2.0 TURBO AND I HAD A FEW ISSUES WITH IT.THE FIRST IS STEERING,SOMETIMES FEELS LIKE POWER FAILURE, ITS THE ONLY NEW CAR I OWNED WHEN THE CAR IS OFF THE WHEEL TURNS COMPLETELY.ALSO PULLS TO RIGHT.OTHER ISSUE I GET BANGING NOISE WHEN PUT IN REVERSE,AND A FEW TIMES SOUNDED LIKE TRANS MAKING RACE NOISE.THE CUE SYSTEM IS A JOKE,WHEN MY TRIAL FOR XM RAN OUT I TRIED TO LISTEN TO FM RDI AND THAT'S A JOKE,I CANT LISTEN TO ONE SONG,THERE'S STATIC EIGHTY PERCENT OF TIMES.OTHER ISSUES RIDE IS HORRIBLE RIDES LIKE A TRANS AM AND SHAKES WHEN HIT BUMPS.AFTER COMING OUT OF A ACURA AND HONDA I NOW KNOW WHY I STAYED AWAY FROM GM.OH FORGOT THE ENGINE SHAKES AT IDLE FEELS LIKE STALL,THEN REVS UP.ALL THE DEALER DOES IS SAYS MEETS DESIGNED FUNCTION.I ASK MYSELF A CAR THIS EXPENSIVE IS IT SUPPOSED TO BE CRAP. *TR

8/17/2013

RIGHT TURN FROM STOP ONTO MAJOR 6-LANE HIGHWAY; NO POWER TO ENGINE AFTER ENGAGEMENT OF ACCELERATOR; ACTED AS THOUGH NOT IN-DRIVE GEAR; TACHOMETER REVED PAST 6K; FOOT OFF OF PEDAL; TRANSMISSION ENGAGED; VERY SLOW RETURN TO NORMAL OPERATION; EVASIVE ACTION BY OTHER DRIVERS FOLLOWING; NO REPLICATION BY DEALER AFTER 4-DAYS OF TESTING; RETURNED VEHICLE TO OWNER WITHOUT EXPLANATION OF PROBLEM. *TR

6/14/2013

VEHICLE STALLED QUIETLY WHEN COMING TO STOP WITH VEHICLE IN NEUTRAL AND/OR CLUTCH DEPRESSED. I SAY QUIETLY BECAUSE I DID NOT HEAR OR FEEL IT SHUT OFF. (DIFFERENT FROM STALLING VEHICLE DUE TO IMPROPER FOOT WORK ON THE CLUTCH) WHEN I WENT TO TURN LEFT I REALIZED IT WAS DEAD. VEHICLE DID RESTART IMMEDIATELY. THIS HAS HAPPENED 6 - 10 TIMES IN THE LAST 3 MONTHS. MOST RECENTLY THE POWER STEERING RACK FAILED TO TURN BACK ON AT RESTART. DEALER SERVICED STEERING CONTROLLER PER TSB. THEY COULD NOT DUPLICATE RANDOM STALLING IN A 10 MILE TEST DRIVE AS IT ONLY HAPPENS TO ME ONLY ONCE A WEEK OR TWO. THIS COULD BE MORE DANGEROUS IF IT DID NOT RESTART AND I WAS IN THE MIDDLE OF AN INTERSECTION OR MOVING.

8/29/2013

WHEN TAKING A CORNER THE CAR APPEARED TO OVER STEER. AT FIRST I THOUGHT IT WAS ME SO I WENT TO TURN THE WHEEL TO CORRECT IT AND IT FELT SLUGGISH FOR LACK OF A BETTER WORD. ALMOST INSTANTLY AFTER THAT A WARNING CAME UP ON THE DASH THAT INDICATED SOMETHING LIKE "SERVICE POWER STEERING, PLEASE DRIVE SAFELY". THE WARNING OCCURRED TWO MORE TIMES IN A MATTER OF A COUPLE MILES BUT I DID NOT REALLY NOTICE ANY STEERING ISSUES THOSE TIMES. *TR

11/28/2012

WHILE TURNING INTO A PARKING LOT EXPERIENCED LOSS OF POWER STEERING. MESSAGE IN THE DIC INDICATED "SERVICE POWER STEERING, DRIVE WITH CARE". UPON RESTART OF ENGINE THE POWER STEERING BEGAN TO WORK AGAIN. DEALER SAW C0545 STEERING WHEEL TORQUE SENSOR FAULT, DEALER NOTES INDICATE THAT THE CONNECTOR WAS CHECKED AND WAS OK. ALSO CHECKED EBCM SOFTWARE, WHICH WAS UP TO DATE. NOTHING FURTHER WAS DONE, NO PARTS UPDATED OR REPLACED. I RECEIVED THE SAME DIC MESSAGE ~4 TIMES IN THE PAST 3 WEEKS WITHOUT THE LOSS OF POWER STEERING PRIOR TO THIS EVENT WHICH PROMPTED A VISIT TO THE DEALER. *TR

1/14/2013

SINCE JUNE 2013, THE CADILLAC ATS HAS BEEN MAKING A VIBRATION FEELING. THE VIBRATION IS UNKNOWN, IT HAS BEEN TO SERVICE TWICE. FIRST I WAS SUGGESTED TO TRY A DIFFERENT GAS (PREMIUM GAS). THE PROBLEM CONTINUED TO OCCUR, SO I SWITCHED BACK TO REGULAR GAS. THEN RECEIVED A RECALL LETTER ABOUT THE TRANSMISSION SHIFT AND THAT PROBLEM WAS FIXED. BUT I ALSO ASKED SERVICE TO DRIVE VEHICLE AROUND WHILE IN THE SHOP TO FIGURE OUT THE OCCURRING VIBRATION ISSUE. SERVICE TOLD ME ALL THE CADILLAC ATS'S CARS DO THE SAME THING AND THAT THATS HOW THEY WERE MANUFACTURED, BUT THE PROBLEM CONTINUES. I DON'T WANT TO INSERT A DIFFERENT GAS TYPE IF THE CAR IS SUPPOSE TO TAKE REGULAR UNLEADED. (I BOUGHT CAR BECAUSE IT IS GAS SAVER). AS A CUSTOMER I SHOULDN'T HAVE TO CHANGE THE GAS AND SPEND MORE THAN I ALREADY AM MONTHLY IF THE CAR IS NOT RUNNING PROPERLY. NOR SHOULD I HAVE TO KEEP TAKING IT IN FOR RECALLS AND PAYING FOR A CAR ($552 PER MONTH) IF IT WAS NOT MANUFACTURED CORRECTLY IN THE FIRST PLACE. I HAVE THE RIGHT TO EXCHANGE MY DEFECTED VEHICLE AT THE COST OF GENERAL MOTORS. *TR

9/10/2014

CADILLAC ATS 2013 CONTINUES TO STALL AND TURN OFF CAUSING LOSS OF STEERING OF VEHICLE. THIS HAS BEEN IN THE SHOP 4 TIMES FOR REPAIR, AND VEHICLE HAS STILL BEEN STALLING. *TR

2/28/2015

I WAS PULLING IN TO A PARKING SPOT BEHIND A CAR AT A VERY LOW SPEED WHEN I PRESSED THE BRAKES FOR THE CAR TO STOP, INSTEAD IT ACCELERATED AND SMASHED IN TO A CAR IN FRONT OF ME. I TRIED PRESSING THE BRAKES HARDER IN ORDER TO AVOID THE IMPACT AND THE CAR DID NOT RESPOND. *TR

11/26/2013

WHILE DECELERATING TO MAKE VARIOUS TURNS OR STOP AT AN INTERSECTION THE VEHICLE SHUTS OFF WITH NO WARNING. ALSO THE STEERING AND BRAKES BECOME HARD. ON ONE OCCASION WHILE MERGING ONTO THE HIGHWAY IT OCCURRED AGAIN, ALMOST CAUSING ME TO CRASH INTO A VEHICLE THEN LOSE CONTROL. *TR

12/6/2013

WHILE DRIVING MY MANUAL TRANSMISSION CAD ATS IT STALLS WITHOUT WARNING OR REASON. IT STALLS MOSTLY WHEN IN NEUTRAL, LIKE WHEN SITTING AT A RED LIGHT, OR PULLING INTO A PARKING PLACE. IT ALSO STALLS WHEN IN FIRST OR SECOND GEAR,LIKE WHEN TURNING A CORNER. I AM NOT PULLING THE CLUTCH OUT TOO SOON AND HENCE STALLING THE CAR MYSELF, IT DOES IT ALL BY ITSELF! THE CAR GIVES NO WARNING SHAKE OR NOISE, IT SIMPLY IS OFF, OFTEN WITHOUT MY KNOWING IT IS OFF. THIS HAS HAPPENED TO MY BRAND NEW ATS SINCE THE SECOND DAY OF HAVING IT, AND HAS EVER SINCE, APPROXIMATELY 7 WEEKS NOW. IT OCCURS WITH THE GAS TANK FULL, ALMOST EMPTY, AND IN BETWEEN. IT OCCURS ON FLAT STREETS, AND MAYBE AT AN INCLINE. IT OCCURS WHEN COLD IN THE MORNING, AND AFTER HOURS OF DRIVING. IT OCCURS DAY AND NIGHT, WITH AND WITHOUT PASSENGERS. THE DEALER HAS HAD THE CAR IN TWICE TO INVESTIGATE, WITH NO LUCK. THIS IS RIDICULOUS!! *TR

10/23/2013

THE BRAKE AND GAS PEDAL ARE SO CLOSE TOGETHER THAT WHEN BRAKING IN HEAVY TRAFFIC IT IS POSSIBLE TO DEPRESS THE GAS PEDAL WHILE BRAKING RESULTING IN AN ENGINE SURGE CONDITION. THIS ONLY HAPPENS IN BUMPER TO BUMPER TRAFFIC OR WHEN STOPPING AT A TRAFFIC LIGHT. *TR

11/11/2013

VEHICLE HEADLIGHTS WITH THE HID OPTION DO NOT ALWAYS ALIGN PROPERLY CAUSING ONE SIDE, EITHER LEFT OR RIGHT ON OCCASION TO AIM HIGHER THAN THE OTHER. THIS ISSUE SEEMS TO BE HAPPENING WHEN THE VEHICLE HEADLIGHT SELECTION IS IN THE AUTO MODE AND THE KEY FOB OR IGNITION BUTTON IS USED. THIS HAS BECOME A NUISANCE BECAUSE I MUST CONSTANTLY PARK BY A WALL TO MAKE SURE THE HEADLIGHTS HAVE ALIGNED PROPERLY BEFORE DRIVING OFF AND BLINDING ONCOMING TRAFFIC. THE CALIBRATION CYCLE SEEMS TO BE FAULTY AND I HAVE BEEN TO TWO DEALERS WITH NO RESOLVE. I AM ALSO WORKING WITH CADILLAC CUSTOMER SERVICE AND AM HOPING FOR A QUICK SOLUTION. THIS ISSUE MAY BLIND ONCOMING TRAFFIC AND I MUST STOP AND RESTART THE CAR NUMEROUS TIMES TO GET THE HEADLIGHT CYCLE TO ALIGN THE LIGHTS. *TR

11/7/2013

RIGHT REAR ILLUMINATED DOOR HANDLE LED STOPPED LIGHTING UP. 38K MILES. I CHECKED WIRES. ALL CONNECTED PROPERLY. THREE OTHER DOOR HANDLES LIGHTING UP CORRECTLY.

3/23/2017

MY DAUGHTER DROVE MY CAR AND HIT A METAL MAIL BOX (6X6 POLE, HOLDING 3 MAIL BOXES) AT 35 TO 40 MPH, SHE HIT ALMOST DEAD CENTER. THE SEAT BELT DIDN'T STOP HER FROM HITTING HER HEAD ON THE STEERING WHEEL AND THE AIR BAG DIDN'T DEPLOY. MY DAUGHTER SUFFERED A CONCUSSION, NECK AND BACK PAIN, ONE OF HER EYES VISION IS AFFECTED. SHE WAS DRIVING IN OUR STREET 3 HOUSES DOWN FROM OUR HOUSE, STREET IS WINDING AND NOT LIGHTED.

9/28/2015

TAKATA RECALL. THERE WAS NEVER A NOTICE SENT OUT ABOUT THE RECALL. REAR WHEEL BROKE AT THE SPOKES WHICH CAUSE FOR THE CAR TO GO INTO A SPIN OUT. DRIVER CURTAIN AIRBAG DEPLOYED BUT NOT INFLATED LIKE THE PASSENGER SIDE. SEAT BELT DID NOT HOLD ME IN SECURELY, IT WAS LOOSE.

4/13/2018

THE SERVICE ENGINE SOON, STABILITRAK, AND TRACTION CONTROL LIGHTS CONTINUOUSLY ILLUMINATE MY DASHBOARD. IT HAS HAPPENED APPROXIMATELY 6 TIMES. EACH TIME THE DEALER HAS FOUND BASICALLY NOTHING WRONG, JUST REPLACED A SPARK PLUG EACH TIME, CHANGED THE OIL, AND CLEARED THE CODES. THE CAR HAS STALLED ON MULTIPLE OCCASIONS. I WAS ALMOST REAR ENDED BY SOMEONE BECAUSE A LIGHT TURNED GREEN AND MY CAR WAS STALLED. PRIOR TO IT STALLING IT VIOLENTLY SHAKES, WHICH IS JUST A LITTLE BIT MORE ROUGH THAN THE CONSTANT SHAKING IT ALWAYS DOES. ALSO RECENTLY IT HAS BEEN HAVING TROUBLE STARTING. EVERYTHING SEEMS TO BE RELATED AND IS GETTING WORSE. THE DEALER EXTENDED MY WARRANTY TO ALMOST 90,000 MILES BUT I FEEL UNSAFE IN THIS CAR BECAUSE OF ALL THE PROBLEMS THAT IT HAS AND ALL THE NEW PROBLEMS THAT KEEP COMING UP. *TR

6/17/2014

CADILLAC ATS 2013 CONTINUES TO STALL AND TURN OFF CAUSING LOSS OF STEERING OF VEHICLE. THIS HAS BEEN IN THE SHOP 4 TIMES FOR REPAIR, AND VEHICLE HAS STILL BEEN STALLING. *TR

2/28/2015

MEDIUM SIZE BULGE ( ABOUT 2") ON SIDEWALL NEXT TO RIM OF PASSENGER SIDE FRONT TIRE. MICHELIN PRIMACY MXM4 TIRE SIZE 225/40R/18. NOTICED WHEN VEHICLE PARKED AND I WAS WASHING RIMS.

7/4/2016

SCRUNCHING/RUBBING SOUND FROM FRONT LEFT AND REAR LEFT TIRES. BASED ON ABOUT 40 POSTS ON CADILLAC ATS FORUM, THIS IS A PROBLEM WITH THE TIRES. HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-ATS-GENERAL-DISCUSSION-FORUM/737714-SCRAPING-SCRUNCHING-NOISE-FRONT-VEHICLE-DURING.HTML

8/23/2017

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THERE WERE SEVERAL PROGRESSING FAILURES WITHIN MONTHS OF OWNING THE VEHICLE. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE INTAKE O2 SENSOR MAY BE THE CAUSE OF THE FAILURES, BUT NO DATA WAS FOUND. THE CONTACT STATED THAT THERE WERE ELECTRICAL FAILURES, THE TPMS WARNING INDICATOR KEPT ILLUMINATING, THE VEHICLE WAS IDLING ROUGHLY, AND THERE WAS A LEAK IN THE REAR AXLE. IN ADDITION, AN INDEPENDENT MECHANIC STATED THAT THERE WAS A MISFIRE ON CYLINDER THREE. THE DEALER (PENINSULA CHEVROLET, 4 HEITZINGER PLAZA, SEASIDE, CA 93955, (831) 275-0933) DIAGNOSED THAT THERE WAS A LOW RATE OF PRESSURE IN CYLINDER FOUR. THE MANUFACTURER HAD BEEN NOTIFIED FOR MONTHS AND WAS UNABLE TO PROVIDE A PERMANENT SOLUTION. THE MANUFACTURER OPTED TO REFUSE A BUY BACK OR TRADE IN. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *JS

2/15/2018

THE VEHICLE WAS LEAVING A PARKING SPACE WHEN THE POWER STEERING JUST STOPPED WORKING IN THE MIDDLE OF THE ROAD. THE SERVICE POWER STEERING LIGHT CAME ON ANDHAD TO GET THE TOWED TO THE MECHANIC. THE MECHANIC FOUND THE POWER STEERING BOLTS CORRODED AND IN ORDER TO REMOVED THEM HE HAD TO REMOVE THE RACK AND PINION AND ALSO FOUND THOSE BOLTS TO BE CORRODED. MY DAUGHTER WAS USING THE VEHICLE AND USUALLY TRAVELS ON THE HIGHWAY TO WORK

3/8/2021

THE BRAKE AND GAS PEDAL ARE SO CLOSE TOGETHER THAT WHEN BRAKING IN HEAVY TRAFFIC IT IS POSSIBLE TO DEPRESS THE GAS PEDAL WHILE BRAKING RESULTING IN AN ENGINE SURGE CONDITION. THIS ONLY HAPPENS IN BUMPER TO BUMPER TRAFFIC OR WHEN STOPPING AT A TRAFFIC LIGHT. *TR

11/11/2013

THE AUTOMATIC COLLISION AVOIDANCE BRAKING SYSTEM ACTIVATED AT FREEWAY SPEEDS WITH NOTHING IN FRONT OF THE CAR FOR OVER A MILE AND FULLY SLAMMED THE BRAKES AND FLASHED THE HEADS UP DISPLAY COLLISION WARNING. THIS SYSTEM FAILED MULTIPLE WAYS, ONE IT THOUGHT THERE WAS AN EMINENT COLLISION WHEN THERE WASN'T AND TWO IT ISN'T SUPPOSED TO APPLY BRAKES AT THOSE SPEEDS. THIS HAS HAPPENED MULTIPLE TIMES AND THE MOST RECENT WAS AFTER A "FIX" BY THE DEALER. IF THERE HAD BEEN AN 18 WHEELER BEHIND ME WHEN THE CAR SLAMMED ON THE BRAKES THAT COULDN'T STOP AS FAST AS MY CAR THERE WOULD'VE BEEN AN ACCIDENT WITH POSSIBLE FATALITY. *TR

3/25/2014

DRIVING ON THE INTERSTATE THE CAR SUDDENLY STARTED LOSING SPEED AND IT WOULD NOT LET ME ACCELERATE. I WAS ABLE TO MAKE IT TO THE SHOULDER. ONCE I GOT TO THE SHOULDER THE CAR IDLED FOR A FEW SECONDS BEFORE THE ENGINE COMPLETELY SHUT OFF. I WAS ABLE TO START THE CAR AGAIN AND DRIVE ABOUT ANOTHER MILE AND THE SAME THING HAPPENED. WE WERE ABOUT 1 MILE FROM A GM CAR DEALERSHIP AND WE MANAGED TO GET THE CAR TO THE DEALERSHIP, BUT IT STALLED 3 TIMES ON THE WAY (ONCE ON A 2 LANE BRIDGE). THE DEALERSHIP SAID THEY COULDN'T WORK ON CADILLACS, SO WE HAD IT TOWED TO A CADILLAC DEALERSHIP (THE CAR DIED AGAIN WHILE THE TOW TRUCK DRIVER WAS TRYING TO LOAD IT). THEY HAVE DRIVEN IT OVER 200 MILES AND HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM. THEY DID A COMPUTER UPDATE AND ARE RETURNING THE CAR TO ME AND SAID THAT THEY ARE NOT CONFIDENT THE UPDATE WILL FIX THE PROBLEM. IT DID NOT THROW ANY WARNING LIGHTS AND THE DEALER SAID THEY DIDN'T SEE ANY CODES. WE WERE DOING 70 DOWN THE INTERSTATE AND IF THERE HADN'T BEEN A PLACE TO PULL OVER, WE WOULD HAVE BEEN REAR ENDED BY AN 18 WHEELER. THIS IS NOT A MANUAL TRANSMISSION (I'VE SEEN REPORTS OF MANUAL TRANSMISSIONS STALLING). THIS IS AN AUTOMATIC TRANSMISSION. *TR

1/8/2014

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE EXPERIENCED A THREE TO FOUR SECOND LAG. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 325 AND THE CURRENT MILEAGE WAS 8,100.

5/22/2014

THERE IS A RECALL LISTED ON THE WEBSITE FOR SEAT-BELTS, AND IT HAS BEEN THERE FOR OVER 35 DAYS. THE NHTSA RECALL # IS 14V488. WHEN I SEARCH THIS, NOTHING SHOWS UP ON THE NHTSA WEBSITE AND THERE ARE NO DETAILS FROM GM. CAN YOU PLEASE SEND ME INFORMATION THIS RECALL? *TR

9/8/2014

MY DAUGHTER DROVE MY CAR AND HIT A METAL MAIL BOX (6X6 POLE, HOLDING 3 MAIL BOXES) AT 35 TO 40 MPH, SHE HIT ALMOST DEAD CENTER. THE SEAT BELT DIDN'T STOP HER FROM HITTING HER HEAD ON THE STEERING WHEEL AND THE AIR BAG DIDN'T DEPLOY. MY DAUGHTER SUFFERED A CONCUSSION, NECK AND BACK PAIN, ONE OF HER EYES VISION IS AFFECTED. SHE WAS DRIVING IN OUR STREET 3 HOUSES DOWN FROM OUR HOUSE, STREET IS WINDING AND NOT LIGHTED.

9/28/2015

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. AFTER HAVING THE SEATS SERVICED AT THE DEALER, THE CONTACT STATED THAT THEY NO LONGER OPERATED PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 27,096.

9/1/2015

MY SEAT WILL MOVE BACK BUT NOT FORWARD, THIS MAKING IT HARD TO REACH THE PETALS AND THE SEAT IS MOVING TO THE RIGHT AND NOT STRAIGHT

7/14/2020

MY SUNROOF WILL NOT CLOSE WHILE PARKED MY CAR DID NOT START. THE GAUGES AND LIGHTS CAME ON, BUT THE CAR WOULD NOT START WHILE PARKED MY DEFROST DOESN'T WORK ON THE FRONT WINDOW WHEN RAINING. THE WINDSHIELD IS FOGGY WHILE DRIVING

7/27/2016

THE WINDSHIELD ON THIS CAR IS SEVERELY FLAWED. THERE ARE NUMEROUS AIR BUBBLES AND BLISTERING AFFECTING YOUR VISIBILITY OUT OF THE FRONT WINDSHIELD. IT LOOKS LIKE THE WINDSHIELD IS DELAMINATING. I SEARCHED IN GOOGLE AND IT APPEARS I AM NOT THE ONLY ONE EXPERIENCING THESE ISSUES. SAME MAKE/MODEL AND YEAR.

9/9/2016

MY VEHICLE ALWAYS MISSING OR ACT LIKE IT GOING TO TURN OFF OR SOME TIME IT TURN OFF. IT VIBRATES WHEN YOU TAKE OFF. THEN IT STOPS BUT WHEN YOU COME TO A STOP AGAIN IT DOES THE SAME THING EVERYTIME. AND EVERYTIME I TAKE IT TO THE SHOP THEY ALWAYS TELL ME SOMETHING DIFFERENT TO COST ME MORE MONEY. THIS CAR IS A LEMON!!!!!!!!!!! MAJOR PROBLEMS IT STAYS IN THE SHOP. I CAN FAX YOU OR GIVE YOU THE DEALERSHIP NUMBER SO YOU CAN GET ALL THE TIMES IT BEEN IN THE SHOP AND ALL THE PROBLEMS.

3/7/2019

THE FUEL LINE BROKE DUE TO THE HIGH SIDE FUEL PUMP SEIZING UP AND THE BREAK AWAY BOLT BREAKING CAUSING THE PUMP TO BE UNSTABLE. THUS THE VIBRATION CAUSING THE FUEL LINE TO BRAKE SPEWING GAS ALL OVER. THE FUEL LINE BREAKING THEN PROMPTS THE COMPUTER SOMETHING WITH FUEL IS MALFUNCTIONING AND SHUTS MOTOR TO HALF RUNNING POWER AN THROUGHS SOME MORE FUEL RELATED CODES. RENDERING YOUR VEHICLE INOPERABLE AND NEEDING A TOW TO A SHOP FOR REPAIRS. THE FUEL PUMP DESIGN HELPS SAVE YOUR MOTOR IN THIS EVENT FROM BEING DESTROYED, WHEN IT MALFUNCTIONS LIKE THIS. THE FUEL PUMP DESIGN SEEMS LIKE IT COULD BE HIGHLY DANGEROUS. WITH FUEL BE SPEWED OUT AT HIGH PRESSURE IS UNSAFE. IT SOUNDS LIKE THE FUEL LINE BREAKING BECAUSE OF THIS DESIGN IS A PRETTY COMMON PROBLEM. I BELIEVE THE 2018 CADILLAC HAS A RECALL ON THIS EXACT SAME THING THAT HAPPENED TO MY 2013 BUT THE 2013 HAS NO RECALL ON IT?? WHEN MY VEHICLE FUEL LINE BROKE I WAS DRIVING IN NORMAL CONDITIONS IN MOTION ON CITY STREETS. I'M SURE THERE WAS TURNING AND BRAKING IN THE MIDST OF THE FUEL LINE BREAKING. THE SPECIFIC PART THAT BROKE WAS FUEL LINE PART NUMBER 12627125 AND HIGH SIDE FUEL PUMP PART NUMBER 12658486.

12/1/2019

RIGHT TURN FROM STOP ONTO MAJOR 6-LANE HIGHWAY; NO POWER TO ENGINE AFTER ENGAGEMENT OF ACCELERATOR; ACTED AS THOUGH NOT IN-DRIVE GEAR; TACHOMETER REVED PAST 6K; FOOT OFF OF PEDAL; TRANSMISSION ENGAGED; VERY SLOW RETURN TO NORMAL OPERATION; EVASIVE ACTION BY OTHER DRIVERS FOLLOWING; NO REPLICATION BY DEALER AFTER 4-DAYS OF TESTING; RETURNED VEHICLE TO OWNER WITHOUT EXPLANATION OF PROBLEM. *TR

6/14/2013

WHEN COASTING TO COME TO A STOP THE VEHICLE ENGINE WILL STALL. THIS HAS HAPPENED NUMEROUS TIMES SINCE THE FIRST INCIDENT IN JANUARY. THIS IS A 6 SPEED MANUAL TRANSMISSION EQUIPPED VEHICLE, AND THE TRANSMISSION IS EITHER IN NEUTRAL OR THE CLUTCH PEDAL IS DEPRESSED SO THAT THE ENGINE/TRANSMISSION ARE DECOUPLED. I HAVE BEEN ABLE TO WATCH THE TACHOMETER WHEN IT HAS STALLED TWICE, AND IT SEEMS TO GET TO A LOWER RPM THAN NORMAL (<500RPM) AND THEN THE ENGINE JUST SHUTS OFF, VERY ABRUPTLY. IT HAS ALSO HAPPENED WHEN SLOWING TO TAKE A TURN WITH THE CLUTCH PEDAL DEPRESSED, WHICH IS VERY DIFFICULT TO GET BACK STARTED AS YOU ARE TRYING TO DRIVE AND NOT CAUSE AN ACCIDENT. I HAVE REPORTED THIS TO THE DEALER, AND THEY HAVE TRIED TO DIAGNOSE IT, HOWEVER NO FIX HAS HAPPENED. IT WILL NORMALLY STALL ABOUT ONCE EVERY WEEK OR SO, IT IS VERY INTERMITTENT AND SEEMS MORE OFTEN WITH A HIGHER LOAD ON THE ENGINE (HOT DAYS, A/C RUNNING, ETC...). THE DEALER WENT AS FAR AS TO BLAME ME FOR STALLING THE VEHICLE, THEY SAID I DIDN'T DISENGAGE THE CLUTCH AT A HIGH ENOUGH RPM WHICH IS COMPLETELY UNTRUE AND REGARDLESS THE CAR WAS IN NEUTRAL AND I WAS COASTING TO A STOP (THEREFORE IT WOULD BE IMPOSSIBLE TO STALL THE VEHICLE IN GEAR). I AM NOT THE ONLY ONE WITH THIS ISSUE, THERE HAVE BEEN NUMEROUS PEOPLE ON FORUMS COMPLAINING OF THE SAME ISSUE. *TR

10/25/2013

ON FEBRUARY 22ND AND 27TH 2014, WHILE TRAVELING AT 75MPH THE ADAPTIVE CRUISE CONTROL SLAMMED THE BRAKES ON THEN RELEASED. I THOUGHT THE SYSTEM HAD MISS-READ THE SHADOW OF AN OVERPASS AS A VEHICLE IN FRONT OF ME BECAUSE THAT WAS THE ONLY THING IN SIGHT WHEN THE BRAKES LOCKED, THERE WERE NO VEHICLES PRESENT. ROADS WERE DRY. IT WAS REPORTED TO CADILLAC VIA THEIR 800 NUMBER AND THEN BROUGHT TO THE DEALERSHIP 4 MARCH 2014,FOR ANALYSIS. THE DEALER IMPLEMENTED AN UPDATE TO THE ACTIVE SAFETY CONTROL MODULE. CADILLAC STATED THEY WOULD SEND AN E-MAIL TO MY DEALER ABOUT THE PROBLEM, BUT DEALER STATED THEY NEVER RECEIVED THE E-MAIL. NO FURTHER PROBLEM NOTED UNTIL 1 APRIL 2014, FOUR WEEKS LATER, DURING A TRIP THE SAME ACTION HAPPENED TWICE WITHIN A MILE OF TRAVEL. BRAKES WERE ABRUPTLY APPLIED, RED SCREEN ON DASH WITH CRASH IMMANENT. AGAIN AT 70MPH AND NO BRIDGES OR OTHER VEHICLES IN PATH. THE ROAD CONDITION WAS WET. THIS IS A LARGE SAFETY CONCERN FOR ME IF THE BREAKS SHOULD LOCK AT 70+ MPH AND NOT RELEASE AND I HAVE TRAFFIC BEHIND ME. *TR

4/4/2014

THE COLLISION AVOIDANCE SYSTEM ACTIVATED WHILE AT FREEWAY SPEED, HOWEVER THERE WERE NO CARS OR OBSTRUCTIONS AHEAD OF MY CAR. THE BRAKES WERE AUTOMATICALLY APPLIED, THE COLLISION WARNING APPEARED ON THE HUD, AND THE CAR RAPIDLY DECELERATED. HAD THERE BEEN A VEHICLE BEHIND ME, THERE WOULD CERTAINLY HAVE BEEN A SERIOUS COLLISION. I HAD JUST PASSED A SEMI-TRUCK AND THOUGHT MAYBE A REFLECTION FROM THE TRUCK MAY HAVE ACTIVATED THE SYSTEM, BUT I HAD COMPLETED THE PASSING MANEUVER BEFORE THE CAR BRAKING ACTIVATED. TOOK THE CAR TO THE DEALER ON 4/4 BUT THEY REPORTED NO PROBLEMS WITH THE SYSTEM. THIS SEEMS A SERIOUS SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. *TR

5/22/2014

TWO TIRES BLEWUP ON THE FREEWAY 275 AT THE SAMETIME. I HEARD THE SAME COMPLAINT FROM MY FRIEND WHO HAPPENS TO HAVE THE SAME CAR 2013 CADILLAC ATS WHO HAD BLOWN UP TIRES FOR ALMOST 5-6 TIMES. PLEASE CHECK WITH CADILLAC DEALERS RECORDS THAT HOW MANY CARS HAVE BEEN BROUGHT IN FOR THIS SPECIFIC TIRE ISSUES. TIRE SIZE: "225/40R18/92V". *TR

9/29/2014

THESE "RUNFLAT" TIRES HAVE HAD SOME IMPACTS FROM POTHOLES. I HAVE HAD 4 OF THEM FAIL BEGINNING WITH THE CITED UNITS. TYPICALLY, THE SIDEWALL BEGINS TO BULGE AND THEN A CRACK APPEARS SOME TIME LATER ABOUT 4 INCHES LONG EXTENDING WELL INTO THE TIRE ABOUT AN INCH AWAY FROM THE BEAD. THE CORD IS EXPOSED. *TR

5/8/2015

DRIVING ON THE INTERSTATE THE CAR SUDDENLY STARTED LOSING SPEED AND IT WOULD NOT LET ME ACCELERATE. I WAS ABLE TO MAKE IT TO THE SHOULDER. ONCE I GOT TO THE SHOULDER THE CAR IDLED FOR A FEW SECONDS BEFORE THE ENGINE COMPLETELY SHUT OFF. I WAS ABLE TO START THE CAR AGAIN AND DRIVE ABOUT ANOTHER MILE AND THE SAME THING HAPPENED. WE WERE ABOUT 1 MILE FROM A GM CAR DEALERSHIP AND WE MANAGED TO GET THE CAR TO THE DEALERSHIP, BUT IT STALLED 3 TIMES ON THE WAY (ONCE ON A 2 LANE BRIDGE). THE DEALERSHIP SAID THEY COULDN'T WORK ON CADILLACS, SO WE HAD IT TOWED TO A CADILLAC DEALERSHIP (THE CAR DIED AGAIN WHILE THE TOW TRUCK DRIVER WAS TRYING TO LOAD IT). THEY HAVE DRIVEN IT OVER 200 MILES AND HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM. THEY DID A COMPUTER UPDATE AND ARE RETURNING THE CAR TO ME AND SAID THAT THEY ARE NOT CONFIDENT THE UPDATE WILL FIX THE PROBLEM. IT DID NOT THROW ANY WARNING LIGHTS AND THE DEALER SAID THEY DIDN'T SEE ANY CODES. WE WERE DOING 70 DOWN THE INTERSTATE AND IF THERE HADN'T BEEN A PLACE TO PULL OVER, WE WOULD HAVE BEEN REAR ENDED BY AN 18 WHEELER. THIS IS NOT A MANUAL TRANSMISSION (I'VE SEEN REPORTS OF MANUAL TRANSMISSIONS STALLING). THIS IS AN AUTOMATIC TRANSMISSION. *TR

1/8/2014

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE EXPERIENCED A THREE TO FOUR SECOND LAG. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 325 AND THE CURRENT MILEAGE WAS 8,100.

5/22/2014

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE VEHICLE WAS EQUIPPED WITH MICHELIN PRIMACY MXM4, SIZE: 225/40/R18. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE TREAD SEPARATED AROUND THE SIDEWALL OF THE FRONT PASSENGER SIDE TIRE. THE CONTACT ALSO NOTICED A BUBBLE AT THE SITE OF THE SEPARATION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED; HOWEVER, THE FAILURE RECURRED ON THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DOT NUMBER WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 28,000.

3/15/2016

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE THE VEHICLE WAS STATIONARY, THE DEFROSTER FAILED TO DEFROST THE PASSENGER SIDE OF THE WINDSHIELD. BOWSER CADILLAC OF MCMURRAY, PENNSYLVANIA (LOCATED AT 3260 WASHINGTON ROAD, 15317) WAS MADE AWARE OF THE FAILURE AND RECOMMENDED THAT THE CONTACT USE THE AUTO FEATURE OF THE DEFROSTER; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.

1/30/2018

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO OPERATE WHEN ENGAGED. IN ADDITION, THE HEATING AND AIR CONDITIONING FAILED TO OPERATE CORRECTLY AND THE SUN ROOF SWITCH FAILED TO OPEN OR CLOSE THE SUN ROOF COMPLETELY. THE VEHICLE WAS TAKEN TO GOLD COAST CADILLAC (2123 NJ-35, OAKHURST, NJ 07755, (732) 695-1400), BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

6/8/2018

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO OPERATE WHEN ENGAGED. IN ADDITION, THE HEATING AND AIR CONDITIONING FAILED TO OPERATE CORRECTLY AND THE SUN ROOF SWITCH FAILED TO OPEN OR CLOSE THE SUN ROOF COMPLETELY. THE VEHICLE WAS TAKEN TO GOLD COAST CADILLAC (2123 NJ-35, OAKHURST, NJ 07755, (732) 695-1400), BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

6/8/2018

TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE DRIVING, THE RADIO, AIR CONDITIONER, HEATING SYSTEM, AND WINDSHIELD DEFROSTERS BECAME INOPERABLE. THE CONTACT STATED THAT THE FAILURES OCCURRED TWICE. THE VEHICLE WAS TAKEN TO NORTH COUNTY BUICK AND CADILLAC (1515 AUTO PARK WAY N, ESCONDIDO, CA 92029, (760) 515-3511) WHERE IT WAS DIAGNOSED THAT THE RADIO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT WAS OFFERED A DISCOUNT TOWARDS THE REPLACEMENT OF THE RADIO. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

6/21/2018

I CURRENTLY HAVE THE CUE SCREEN HAS SPIDER WEBS INSIDE AND CRACK. IT IS OUT OF WARRANTY. I CALLED THE DEALERSHIP AND IT'S COSTING ME A $1,600 PLUS. I ONLY HAVE 75000 MILES ON THIS CAR. I DROVE 120 MILES IN SINCE MARCH. *TR

6/2/2020

THE TOUCH SCREEN FROZE UP AND HAD TO BE REPLACED THAT'S THE FIRST ISSUE. I REPLACED IT. NOW THE SECOND ISSUE THE TOUCH SCREEN STARTING CRACKING AND IT LOOKS LIKE SPIDER WEBS. I HAVE HEARD OTHERS HAS HAD THE SAME PROBLEM. I SHOULDN'T HAVE TO PAY OVER $1300 FOR SOMETHING THAT OBVIOUSLY HAS A DEFECT IN IT. *TR

6/16/2020

Airbag module fail on passenger seat

3/2/2022

While waiting for the car in front of me in the valet line, I put my 2013 Cadillac ATS in park. When it was my turn, I attempted to put the car back in drive to move forward, but the shifter was locked in the park position. I had my foot on the brake and when I took it off the car began rolling forward, even though the shifter was in the park position. The screen above the steering wheel as well as the light on the shifter indicated that my vehicle was in drive, even though the shifter was locked in the 'park' position. I powered the car off, and after that it would not start. The screen and on the shifter still indicated that the car was in drive. Ultimately, the vehicle had to be towed. After having the vehicle inspected by a mechanic, it was found that the transmission shift cable became detached/failed/malfunctioned. I discovered that there was a recall on certain Cadillac vehicles for the issue I experienced, (recall number 14V338000). However, my vehicle did not have the recall when my VIN was looked up, but my car experienced the recall issue nevertheless. My safety as well as several others were put at risk because the car would roll if my foot was not on the brake, which could have seriously injured anybody/anything in its path. There were no warning lamps/messages/symptoms of the problem prior to the failure. The vehicle component has not been inspected by the manufacturer, as they quoted me a price of over $1000, holding me responsible even when there is a recall that matches the failure that took place in my vehicle.

6/8/2022