2012 Buick LaCrosse Owner Complaints

I RECENTLY PURCHASED A 2012 BUICK LACROSSE WITH EASIEST. I HAD IT LESS THAN 48 HOURS AND HAD TO TAKE IT TO THE DEALER DUE TO CHECK ENGINE LIGHT COMING ON. THEY STATED THE GENERATOR WAS FAULTY AND NEEDED REPLACED AND THERE WERE 7 CODES THAT SHOWED UP. AFTER ABOUT A WEEK THEY WERE FINALLY ABLE TO HAVE ONE SHIPPED FROM THE ASSEMBLY PLANT. IT WAS INSTALLED ON 10/21/11 AT WHICH TIME I WENT TO PICK IT UP. AFTER STARTING THE VEHICLE I NOTICED THE CHECK ENGINE LIGHT ON AGAIN. THEY TESTED IT AND 5 CODES CAME UP WHICH THEY SAID ARE RELATED TO THE GENERATOR OR EASIEST SYSTEM. THE CAR IS STILL THERE SO THEY WILL BE TRYING AGAIN TO FIND OUT THE ISSUE. THERE ARE SEVERAL TSB'S OUT THERE FOR THIS ISSUE. HOPEFULLY THIS CAN BE RESOLVED BEFORE I GO THE LEMON LAW ROUTE. *TR

10/22/2011

CAR WAS PARKED IN GARAGE FOR 10 HOURS. FOUND WITH ALL LIGHTS INSIDE AND OUT FLASHING. REMOTE ENTRY DIDN'T WORK. CAR WOULDN'T START. KEY STUCK IN IGNITION. OVERHEAD LIGHT AND WIPERS TURNED ON AND OFF ON THEIR OWN AND WERE MAKING A CLICKING SOUND. TRUNK POPPED OPEN ON ITS OWN, THEN WHEN SHUT WOULDN'T OPEN AGAIN WITH THE LATCH OVER LICENSE HOLDER. ONSTAR DIDN'T WORK AND WHEN CALLED THEY COULDN'T "FIND" MY VEHICLE FOR DIAGNOSTICS. CALLED FOR A JUMP START- JUMPED WITH BATTERY PACK, STARTED EASILY AND RAN 5 MINUTES THEN WENT COMPLETELY DEAD AS SOON AS UNPLUGGED FROM POWER SUPPLY. WOULD NOT RESTART. TOWED TO DEALER WHO IS TELLING ME THEY CANNOT FIND ANYTHING WRONG WITH MY VEHICLE. I WILL NOT BE TAKING THIS CAR BACK UNTIL IT IS FIXED. HUGE SAFETY CONCERN. COULDN'T SET PARKING BRAKE OR GET ONSTAR OR EVEN GET KEY OUT OF IGNITION WHILE ALL LIGHTS FLASHED AND CLICKED AROUND ME- SEEMED LIKE AN ELECTRIC OR WIRING PROBLEM TO ME WHICH CAN BE A FIRE HAZARD AND WHAT IF I'M DRIVING DOWN THE ROAD AT 70MPH AND ALL ELECTRIC GOES DEAD- STEERING AND ALL. I HAVE E-ASSIST AND SECOND BATTERY DOESN'T HELP WHEN DON'T HAVE POWER TO TRANSFER POWER. I HAVE HAD CAR ONLY FOR ONE YEAR BRAND NEW. *TR

2/11/2013

2012 BUICK LACROSSE. CONSUMER STATES MECHANICAL BREAKDOWN *TGW THE CONSUMER STATED WHILE DRIVING, HE COULD SMELL A BURNING ODOR AND A VERY LOW KNOCKING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE CONSUMER WAS INFORMED THERE WAS NO OIL ON THE DIP STICK, THE REAR MAIN SEAL WAS LEAKING AND THERE WAS OIL LEAKING BETWEEN THE ENGINE AND TRANSMISSION. THE CONSUMER ALSO STATED A WARNING LIGHT NEVER APPEARED ON THE DASHBOARD TO WARN HIM OF A PROBLEM. *JB

5/25/2012

WE WERE ON I 35 TRAVELING ABOUT 70 MPH WHEN THE MOTOR SUDDENLY LOST ALL POWER. AFTER ABOUT 30 TO 45 SECONDS SOME POWER SEEMED TO COME BACK AND I WAS ABLE TO DRIVE THE CAR TO THE SERVICE ROAD. EXTERNAL TEMP. WAS 93 AND BUT THERE WAS NO WORKING AIR CON INSIDE THE CAR. I CALLED ONSTAR. THEY RAN A DIAGNOSIS AND SAID MY CAR WAS NOT WORKING PROPERLY AND SHOULD BE TAKEN TO THE DEALER. I STARTED TO DRIVE TO THE DEALERSHIP BUT THE CAR MOTOR STOPPED COMPLETELY. NO POWER OF ANY KIND. COULD NOT RESTART. COULD NOT MOVE. THE CAR HAD TO BE TOWED. THE DEALERSHIP DIAGNOSED THE PROBLEM AS A BROKEN SERPENTINE BELT. THEY SAID A RECALL WAS ISSUED 12 DAYS AFTER I BOUGHT THE CAR. I NEVER RECEIVED THE NOTICE. I HAVE WRITTEN TO BUICK AND TO GENERAL MOTORS AND REQUESTED AN EXPLANATION. NEITHER HAVE REPLIED. *TR

9/30/2012

AFTER STARTING ENGINE AND PLACING GEAR IN DRIVE, THE CAR ACCELERATED ON ITS OWN SO FAST THAT IT LEFT TIRE MARKS ON THE PAVEMENT FROM WHERE THE ACCELERATION STARTED. THE CAR PASSED THROUGH THE PARKING LOT LANE, OVER TWO CURBS, SLIGHTLY SCRAPING A SMALL POST IN THE PARKING LOT CAUSING THE DAMAGE TO THE RIGHT SIDE OF THE CAR. AFTER TRYING TO STOP THE CAR BY APPLYING THE BRAKES AND SHIFTING TO NEUTRAL AND THE CAR RUNNING OVER TWO CURBS AND STEERED INTO BALES OF HAY WHICH HELPED BRING THE CAR TO A STOP, SHUT THE ENGINE OFF AND GOT OUT OF THE CAR. THE CAR WAS TOWED TO THE BUICK DEALER AND BUICK DIV. WAS INFORMED AND THE FOLLOWING IS THE NUMBER ASSIGNED TO THE CASE BY BUICK: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

6/13/2013

STABILITY TRACKING LIGHT COMES ON RANDOMLY CAUSES TRANSMISSION TO KICK AND JURK COMES TO A STOP IN TRAFFIC . ELECTRONIC BRAKE LIGHT COMES ON , TELLING TO HAVE SERVICED. TOLD DEALER ABOUT PROBLEM .TOLD THEY COULDN'T FIND PROBLEM RESET COMPUTER. DEALER CODE WAS. PROGRAMED IN AND CONTINUES TO ACT UP OVER AND OVER. WAS TOLD IT WAS A SHORT PROBLEM. TOLD ME THEY RESOLVED THE PROBLEM WITH A USED PUMP IN TRANSMISSION! SORRY TO SAY DIDN'T FIX THE PROBLEM.

9/24/2019

I PARKED THE VEHICLE IN PARKING BAY AT A GAS STATION AND WENT INSIDE. I WAS IN THERE APPROXIMATELY 3 MINUTES AND A GENTLEMAN GAME INTO THE BUILDING AND ASKED DID ANYONE IN THERE OWN A BUICK LACROSSE. I SAID IT WAS MINE, HE TOLD ME IT HAD ROLLED OUT OF THE PARKING BAY TOWARDS HIS MERCEDES, HE HAD STOPPED MY VEHICLE. I SUBSEQUENTLY FOUND I HAD TURNED THE ENGINE OFF WHILE THE VEHICLE WAS IN DRIVE SO THERE WAS NO BRAKING EFFECT. WHERE I HAD PARKED THE PAVEMENT WAS A VERY GENTLE SLOPE SO I DID NOT NOTICE ANY MOVEMENT OF THE VEHICLE WHEN I ALIGHTED FROM IT. THIS MODEL HAS REMOTE WIRELESS KEY SO YOU DO NOT INSERT ANY KEY TO EITHER START OR STOP THE ENGINE. TO START YOU HAVE TO HAVE THE KEY WITHIN THE VEHICLE BE IN EITHER PARK OR NEUTRAL AND DEPRESS THE FOOT BRAKE AND THEN PRESS THE START BUTTON. WHAT I HAVE FOUND IS WHEN TURNING OFF THE ENGINE THE VEHICLE CAN BE IN ANY OF THE FOLLOWING, DRIVE, REVERSE, NEUTRAL OR PARK. SO IF YOU HAPPEN TO BE IN ANYTHING BUT PARK AND THEN TURN OFF THE MOTOR THEN THE VEHICLE IS FREE TO ROLL AWAY WITH THE POSSIBILITY OF IT HITTING SOMETHING OR WORSE STILL HITTING A PERSON. WITH ALL AUTOMATIC VEHICLES I HAVE PREVIOUSLY OWNED YOU NEEDED TO PUT THE VEHICLE IN PARK BEFORE YOU COULD REMOVE YOUR KEY AND AFTER EXITING THE VEHICLE YOU KNEW IT WAS EFFECTIVELY BRAKED AND WAS NOT GOING TO ROLL AWAY. I BELIEVE THIS MATTER NEEDS ADDRESSING BEFORE IT DOES RESULT IN A POSSIBLE FATALITY. TO ALLEVIATE THE POSSIBILITY OF THE VEHICLE MOVING EITHER THE ENGINE/TRANSMISSION MANAGEMENT SYSTEM NEEDS TO BE ALTERED SO THAT YOU MUST PUT THE VEHICLE IN PARK BEFORE TURNING OFF THE ENGINE OR AT THE VERY LEAST THERE SHOULD BE EITHER AN AUDIBLE ALARM OR VISUAL ALARM TO ALERT THE DRIVER THAT THE DRIVER HAS NOT LEFT THE VEHICLE IN A SAFE CONDITION. AFTER CONTACTING THE DEALER IT WAS DETERMINED THIS ANOMALY APPLIED TO ALL OF THESE VEHICLES. *TR

7/15/2012

UN SMOOTH SHIFTING AROUND 30 MPH ,CAUSING THE CAR TO JERK OR BRAKE FEELS LIKE THE ASSIST IS NOT SENSING ,CAUSING THE HAD TO DEALERSHIP NOTHING THEY CAN DO ALL CHECK OUT BUT THE PROBLEM IS STILL THERE. *TR

5/8/2013

VEHICLE INSTRUMENT CLUSTER REPORTED TRACTION CONTROL SERVICE NEEDED, TIRE PRESSURE MONITOR SERVICE NEEDED AND KEY NOT DETECTED. I PULLED OVER IMMEDIATELY TO LOOK AT THE TIRES AND ALL WERE GOOD. DROVE CAR TO DEALER AS I ASSUMED IT WOULD NOT IDENTIFY THE KEY FOB AND RESTART. DEALER CONFIRMED WARNING LIGHTS AT TIME OF DROP OFF BUT COULD NOT FIND ANY STORED FAULT CODES. RETURNED CAR WITH NO CORRECTIVE ACTION. THIS IS THE SECOND TIME THE TPMS HAS INDICATED A FLAT TIRE, USUALLY DRIVERS SIDE REAR. TPMS FALSE INDICATORS ARE A SERIOUS SAFETY CONCERN. *TR

6/6/2014

SINCE I'VE OWNED THE CAR IT'S BEEN VERY HARD TO DRIVE ON THE HWY ONCE I HIT A CERTAIN SPEED IT LOSES CONTROL VERY EASY ALSO THE ENGINE CONTROL MODULE KEEPS FAILING LOSS OF BATTERY ALL THE TIME I SMELL A BURNING PLASTIC SMELL COMING FROM THE BACK OF THE CAR EVERY SO OFTEN AND THE FRONT SEAT LOCKS UP ALL THE TIME ALSO SEEMS TO HAVE A FAILURE TO IT AS WELL AND THE 2012 BUICK LACROSSE I OWN SAYS THERE NO RECALL WHEN I RUN THE VIN BUT HAS THE SAME SYMPTOMS AS THE 2012 BUICK LACROSSE THAT IS ON RECALL

7/7/2016

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHEN MAKING A SHARP TURN IN EITHER DIRECTION, THE STEERING WHEEL WOULD EXHIBIT A LOUD KNOCK WITHOUT WARNING. THE CONTACT MENTIONED THAT IT WAS A SAFETY CONCERN OF HIS THAT THE STEERING WHEEL WOULD DETACH AS A RESULT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THERE WAS NO FAILURE. THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING AS IT WAS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 9,700. UPDATED 10/17/13*LJ

8/16/2013

NEW CAR..HAD CONTINUED ISSUES OF TILT WHEEL UNLOCKING IN LOCKED POSITION. DEALER HAD TOLD US..WE WERE THE ONLY ONES WITH THE PROBLEM."DID SERVICE..NO RECORDS..DROVE NEW CAR AGAIN..SAME PROBLEM..STEERING WHEEL UNLOCKED..CAUSED NEW CAR TO GO OFF INTO THE DITCH DUE TO LOSS OF SUDDEN CONTROL. CALLED DEALER..THEY SENT UP A TOW TRUCK..I REFUSED TO DRIVE NEW CAR TILL CORRECTED. I SEARCHED INTERNET..FOUND OTHERS WITH SAME PROBLEMS.. THE DEALERSHIP SUPPLIED US WITH A FREE RENTAL..4 WEEKS..AND FINALLY REPLACED THE ENTIRE STEERING COLUMN ASSEMBLY..NO CHARGE UNDER NEW CAR WARRANTY. THE PROBLEM NEVER OCCURRED AGAIN...CAR IS STILL DRIVEN...AND NO PROBLEMS..HAVE 18000 MILES NOW. THE STEERING ISSUE WAS REPORTED TO NHTSA..BUT NEVER WAS FOLLOWED UP BY ANYONE..NO REPLY..NOTHING.. *TR

3/18/2014

LETTER FROM CONGRESSMAN MURPHY ON BEHALF OF CONSTITUENT RE 2012 BUICK LACROSSE MALFUNCTION. *SMD

9/3/2014

LETTER FROM CONGRESSMAN KIRK ON BEHALF OF CONSTITUENT RE 2012 BUICK LACROSSE CAR REPAIRS. *SMD REPAIR BILL IS ILLEGIBLE. *JB

3/25/2015

UN SMOOTH SHIFTING AROUND 30 MPH ,CAUSING THE CAR TO JERK OR BRAKE FEELS LIKE THE ASSIST IS NOT SENSING ,CAUSING THE HAD TO DEALERSHIP NOTHING THEY CAN DO ALL CHECK OUT BUT THE PROBLEM IS STILL THERE. *TR

5/8/2013

THIS IS A 4CYL CAR WITH EASIEST. UNINTENDED ACCELERATION - THE CAR WHILE GOING DOWNHILL OR SOMETIMES UPHILL, ACCELERATES ON ITS OWN AFTER RELEASING THE GAS PEDAL. I ALMOST HIT ANOTHER CAR ONCE BECAUSE OF THIS. JERKING - THE CAR WHILE DECELERATING FROM 50-40 MPH TO 30-20 MPH JERKS AFTER RELEASING THE GAS PEDAL (WITH AN INTENTION OF DECELERATING) OR WHILE APPLYING BRAKES. THIS HAS BEEN HAPPENING REGULARLY SINCE I BOUGHT THE CAR IN OCT 2012. *TR

3/20/2014

DRIVER WAS ON A LARGE FREEWAY IN TRAFFIC, WHEN THE ACCELERATOR PEDAL BROKE OFF. DRIVER OBTAINED CONTROL OF THE VEHICLE BUT NOT BEFORE THE CAR SURGED INTO THE VEHICLE IN FRONT OF IT. THE PEDAL COMPLETELY BROKE OFF AND WAS LAYING IN THE FLOORBOARD. CAR WAS PURCHASED BRAND NEW AND HAD ONLY BEEN DRIVEN FOR 6 MONTHS. CAR WAS TOWED TO DEALERSHIP WHERE PURCHASED AND IS BEING INVESTIGATED TO DETERMINE THE CASE OF THE PEDAL FAILURE. NO ANSWER YET. *TR

12/10/2012

TL* THE CONTACT OWNS 2012 BUICK LACROSSE HYBRID. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND ATTEMPTING TO PARK, THE VEHICLE SUDDENLY ACCELERATED TO 100 MPH AND CRASHED INTO A WALL. THE VEHICLE WAS DESTROYED AND THE CONTACT SUFFERED INJURIES TO THE BACK, HANDS, SHOULDERS AND HIP. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. THE FIRST RESPOND STATED THAT THE CRUISE CONTROL WAS ACTIVATED AT THE TIME OF THE CRASH, WHICH DEACTIVATED THE BRAKING SYSTEM AND CAUSED THE VEHICLE TO ACCELERATE WITHOUT WARNING. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 190. THE VIN WAS NOT AVAILABLE.

3/28/2013

DIESEL FUEL WAS ACCIDENTALLY FUELED INTO THE CAR AT A GAS STATION HAVING A "HYBRID" PUMP--ONE HAVING TWO NOZZLES. WHILE THIS WAS A MISTAKE ON THE DRIVERS PART, A DIESEL FUEL NOZZLE IS DESIGNED NOT TO FIT INTO A CAR WITH A GASOLINE ENGINE. THIS ERROR SHOULD HAVE BEEN IMPOSSIBLE. ON THIS BUICK, THIS IS NOT THE CASE. A DIESEL HOSE CAN BE FITTED INTO THE FILLER PIPE AND LEFT THERE UNATTENDED AND WILL FILL THE TANK. THE SAFETY DANGER IN THIS IS THAT THE CAR WILL STALL WHEN THE UNLEADED FUEL ALREADY IN THE FUEL LINES RUNS OUT AND THE ENGINE RECEIVES CONTAMINATED FUEL. WE WERE LUCKY AND THE CAR REACHED HOME FIRST AND THEN COULD NOT BE RESTARTED. OTHERWISE, THE CAR WOULD HAVE STALLED ON THE ROAD, THE POWER STEERING WOULD HAVE FAILED, AND THE CAR COULD EASILY HAVE BEEN IN AN ACCIDENT. THIS CONDITION COST $1145 TO REPAIR. UPDATED 1/16/15 *JS

6/14/2014

WHILE DRIVING DOWNHILL, IN MOUNTAINS, I WAS TURNING RIGHT ON A CURVE AT 60 MPH WHEN I LOST ALL ACCELERATION. THE VEHICLE SLOWED TO APPROXIMATELY 30 MPH IN ABOUT 10 SECONDS. THE MOTOR WAS STILL RUNNING BUT AT AN IDLE SPEED. AFTER ABOUT 15 SECONDS, THE ACCELERATOR STARTED WORKING AGAIN. CARS WERE BEHIND ME HONKING, IT SCARED THE --- OUT OF ME. THE NEXT TIME IT HAPPENED (4.23.2015), I WAS CHANGING FREEWAYS, TURNING TO THE RIGHT AT ABOUT 30 MPH, THE ACCELERATOR AGAIN STOPPED WORKING WITH 4 CARS BEHIND ME, ONE ALMOST HIT ME IN THE REAR, THERE WAS NO PLACE TO PULL OFF TO. THEN AFTER ABOUT 15 SECONDS THE ACCELERATOR STARTED TO RESPOND AGAIN, SO I COULD DRIVE AGAIN, I TOOK IT TO THE DEALER AND INFORMED THEM WHAT HAD HAPPENED, THEY TOLD ME THAT THEY HAD NOT HEARD OF ANY PROBLEM AS I REPORTED. THEY DID AN INSPECTION OF THE VEHICLE, CHECKED CONNECTIONS OF WIRING. I INFORMED THEM OF THE SAME PROBLEMS REPORTED ON THE INTERNET THAT I FOUND, THEY SAID YOU CAN'T BELIEVE EVERYTHING YOU READ ON THE INTERNET? THEY COULD NOT DUPLICATE THE PROBLEM. *TR

4/26/2015

TL* THE CONTACT OWNS 2012 BUICK LACROSSE. THE CONTACT WAS DRIVING 25 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE CONTACT SHIFTED INTO NEUTRAL AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO ATTEMPTED TO INSPECT THE FAILURE FOR OVER TEN DAYS, AS WELL AS PERFORM SEVERAL TEST DRIVES BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THEY WOULD SEND A REPRESENTATIVE TO FURTHER INSPECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,300 THE CONSUMER SOLD THE VEHICLE BACK TO THE DEALER, BECAUSE THEY WERE UNABLE TO DETERMINE THE PROBLEM. UPDATED 06/01/12

4/17/2012

FOR ABOUT 6 MONTHS I HAVE BEEN HAVING PROBLEMS WITH STALLING AFTER SLOWING AND THEN ACCELERATING. THE FIRST 3 TIMES WERE NOT AS FRIGHTENING AS THE ONE THAT OCCURRED ON 7-7-2014.RETURNING FROM A TRIP TO NEW ORLEANS,AS I EXITED THE INTERSTATE AND BEGAN TO RAMP OFF, THE CAR STALLED TO THE POINT OF NO CONTROL OF THE STEERING. IT LURCHED TO REGAIN SPEED AND FINALLY RECOVERED. WE TOOK IT TO THE DEALER ON 7-10-2014 AND THEY DID DIAGNOSTIC CHECK AND FOUND NO OBVIOUS PROBLEM WHICH IS DIFFICULT TO DO WHEN THE PROBLEM IS INTERMITTENT. I AM AFRAID OF DRIVING THE VEHICLE UNTIL IT IS REPAIRED. THE DEALER SAID TO BRING IT BACK IF THE PROBLEM OCCURS AGAIN. MY QUESTION--WHAT IF THE NEXT TIME IT CAUSES A CRASH? CAN YOU PLEASE HELP ME GET RESOLUTION AS MY WARRANTY EXPIRES IN FEB. 2015. *TR

7/12/2014

AFTER STARTING ENGINE AND PLACING GEAR IN DRIVE, THE CAR ACCELERATED ON ITS OWN SO FAST THAT IT LEFT TIRE MARKS ON THE PAVEMENT FROM WHERE THE ACCELERATION STARTED. THE CAR PASSED THROUGH THE PARKING LOT LANE, OVER TWO CURBS, SLIGHTLY SCRAPING A SMALL POST IN THE PARKING LOT CAUSING THE DAMAGE TO THE RIGHT SIDE OF THE CAR. AFTER TRYING TO STOP THE CAR BY APPLYING THE BRAKES AND SHIFTING TO NEUTRAL AND THE CAR RUNNING OVER TWO CURBS AND STEERED INTO BALES OF HAY WHICH HELPED BRING THE CAR TO A STOP, SHUT THE ENGINE OFF AND GOT OUT OF THE CAR. THE CAR WAS TOWED TO THE BUICK DEALER AND BUICK DIV. WAS INFORMED AND THE FOLLOWING IS THE NUMBER ASSIGNED TO THE CASE BY BUICK: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

6/13/2013

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING 35 MPH, AN ABNORMAL NOISE EMITTED FROM THE REAR DRIVER SIDE WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

3/27/2017

HEAD REST IS ANGLED TOO FAR FORWARD - THERE IS NO WAY TO ADJUST THE ANGLE (ONLY UP AND DOWN HEIGHT). THIS CREATES NECK PAIN, BACK PAIN, ETC. THERE IS NO WAY TO ADJUST WHERE MY HEAD IS NOT FORCED INTO MY CHIN IF I FULLY REST MY SHOULDERS ON THE SEAT. I FEAR A SEVERE NECK INJURY IF EVER IN A CRASH IN THIS VEHICLE. *TR

10/16/2012

HEADRESTS ARE ANGLED TOO DRAMATICALLY AND IMPAIR VISIBILITY, DRIVER COMFORT AND ALSO SEEM TO BE A SAFETY RISK. THE ANGLE IS NOT ADJUSTABLE, AND THE DISCOMFORT PROVIDED RENDERS THEM UNUSABLE, FORCING THE DRIVER TO LEAN FORWARD PERPETUALLY. THEY ARE NOT REMOVABLE, AND CAN ONLY GO UP/DOWN, WHICH ACTUALLY MAKES IT EVEN MORE UNCOMFORTABLE. *TR

1/20/2014

DRIVER WAS ON A LARGE FREEWAY IN TRAFFIC, WHEN THE ACCELERATOR PEDAL BROKE OFF. DRIVER OBTAINED CONTROL OF THE VEHICLE BUT NOT BEFORE THE CAR SURGED INTO THE VEHICLE IN FRONT OF IT. THE PEDAL COMPLETELY BROKE OFF AND WAS LAYING IN THE FLOORBOARD. CAR WAS PURCHASED BRAND NEW AND HAD ONLY BEEN DRIVEN FOR 6 MONTHS. CAR WAS TOWED TO DEALERSHIP WHERE PURCHASED AND IS BEING INVESTIGATED TO DETERMINE THE CASE OF THE PEDAL FAILURE. NO ANSWER YET. *TR

12/10/2012

AFTER STARTING ENGINE AND PLACING GEAR IN DRIVE, THE CAR ACCELERATED ON ITS OWN SO FAST THAT IT LEFT TIRE MARKS ON THE PAVEMENT FROM WHERE THE ACCELERATION STARTED. THE CAR PASSED THROUGH THE PARKING LOT LANE, OVER TWO CURBS, SLIGHTLY SCRAPING A SMALL POST IN THE PARKING LOT CAUSING THE DAMAGE TO THE RIGHT SIDE OF THE CAR. AFTER TRYING TO STOP THE CAR BY APPLYING THE BRAKES AND SHIFTING TO NEUTRAL AND THE CAR RUNNING OVER TWO CURBS AND STEERED INTO BALES OF HAY WHICH HELPED BRING THE CAR TO A STOP, SHUT THE ENGINE OFF AND GOT OUT OF THE CAR. THE CAR WAS TOWED TO THE BUICK DEALER AND BUICK DIV. WAS INFORMED AND THE FOLLOWING IS THE NUMBER ASSIGNED TO THE CASE BY BUICK: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

6/13/2013

2012- BUICK LACROSSE- 7,000 MILES--WHILE DRIVING LAST WEEK AND STOPPED AT A REST AREA, THE ANCHOR BOLT ON MY DRIVERS SEATBELT CAME OFF FROM THE BRACKET AT THE BOTTOM OF THE SEAT- I HAND TIGHTENED THE BOLT- AND PLAN TO TAKE TO THE DEALER THIS WEEK. *TR

5/22/2013

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT FAILED TO RETRACT PROPERLY AND THAT THE SEAT BELT WAS NOT PROPERLY SECURING THE DRIVER. THE VEHICLE WAS TAKEN TO MORE THAN ONE DEALER SEVERAL TIMES AND THEY WERE UNABLE TO REPAIR THE SEAT BELT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. *CN

9/4/2015

DRIVER SIDE SEAT BELT BUCKLE WOULD NOT LOCK, WHICH RENDERS AIRBAGS INOPERABLE. INVOLVED MY SAFETY; I CONSIDERED EQUIPMENT DEFECT. DEALER SAID SEAT BELT KIT WAS NECESSARY TO REPAIR AND CHARGED ME $235.60.

4/1/2016

CHECK AIR BAG WARNING IN DRIVER INFORMATION CENTER IN MY WIFE'S 2012 LACROSSE W E-ASSIT COMES ON SOMETIMES ,BUT GOES OFF IN LESS THAN 15 SECONDS. HAS 87,000 MILES. IS THIS COVERED OR DO I HAVE TO TAKE IT IN AND PAY FOR IT? SHE WANTS TO KNOW IF THE AIR BAG IS WORKING ALL THE TIME, OR WHAT?

11/3/2017

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT BULBS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED RANDOMLY EVERY SIX MONTHS. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 80,000.

3/14/2017

WHEN DRIVING RADIO AND DASH LIGHTS GO OFF FOR A SECOND AND COME BACK ON THIS OCCURS 5 AND 10 MINUTES APART.

10/30/2018

ON TOW OCCASIONS, WHILE MOVING AHEAD AT APPROX. 10 MPH, IN FRONT OF THE GROCERY STORE, AN INDIVIDUAL WAS CROSSING IN FRONT OF MY VEHICLE AND THE POST BETWEEN THE DRIVER'S SIDE AND THE WINDSHIELD BEING SO WIDE, OBSTRUCTED THE VIEW OF HIM/HER CROSSING THE DRIVE LANE. MY WIFE WAS RIDING IN THE PASSENGER SEAT AND SHE WAS ABLE TO HIM/HER AND ALERTED ME, BECAUSE I COULD NOT DUE TO THE POST BEING SO WIDE. IT BLOCKED MY VIEW OF HIM. ANOTHER INCIDENT OCCURRED WITH A CAR PULLING OUT FROM THE RIGHT SIDE BEING PARTIALLY BLOCKED BY THE POST ON THE RIGHT. IT IS A HAZARDOUS DESIGN BLOCKING APPROX. 20% OF FORWARD VIEW ACROSS THE FRONT OF THE VEHICLE.. UPDATED 08-27-12 *BF

8/20/2012

THE A-PILLAR OF THE VEHICLE IS EXTREMELY WIDE AND OBSTRUCTS VISIBILITY. THE VEHICLE IS DANGEROUS TO DRIVE, AND THE WIDTH OF THE PILLAR HAS CAUSED US TO POP 3-TIRES (ONE LEFT, TWO RIGHT) (THREE SEPARATE TIMES/THREE DIFFERENT DRIVERS) DUE TO AN INABILITY TO ADEQUATELY GAUGE TURNS AS A RESULT OF THE PILLAR'S WIDTH. IT IS AN EXTREME DESIGN FLAW AND ACTION SHOULD BE TAKEN AGAINST GM FOR SUCH A NEGLIGENT DESIGN. NO MATTER THE SEAT POSITION, YOU SIMPLY DO NOT HAVE ADEQUATE FRONTWARD VISIBILITY TO THE LEFT OR RIGHT (IT'S JUST ONE GIANT FRONTWARD BLIND SPOT). ADDITIONALLY, THE C/D PILLARS ARE ALSO EXTREMELY WIDE AND OBSTRUCTIVE, AND THE REAR DECK IS TOO HIGH. THIS DESIGN HAS NOT CHANGED FOR EVEN THE 2014 MODELS AND PROVIDES AN INHERENT SAFETY RISK. *TR

1/20/2014

UN SMOOTH SHIFTING AROUND 30 MPH ,CAUSING THE CAR TO JERK OR BRAKE FEELS LIKE THE ASSIST IS NOT SENSING ,CAUSING THE HAD TO DEALERSHIP NOTHING THEY CAN DO ALL CHECK OUT BUT THE PROBLEM IS STILL THERE. *TR

5/8/2013

2012 BUICK LACROSSE WITH LESS THAN 45K, THE CAR HAS NOT STARTED FOR 3 DAYS AND CAR WILL FINALLY START AFTER THE KEY IS LEFT IN THE IGNITION FOR ABOUT A MINUTE THEN THE INTERIOR LIGHTS AND SCREEN COME ON (APPEARING AS THOUGH THE CAR WAS JUST CHARGED) THE CAR HAS HAD LIMITED STEERING CONTROL THE "POWER STEERING SERVICE SOON" LIGHT APPEARS A LONG WITH ANOTHER WARNING LIGHT THAT SAYS '' ROLL DRIVERS WINDOW UP, THEN DOWN" THE WINDOWS WILL NOT ROLL DOWN NEITHER DO THE LOCKS WORK IN THE CAR.I WAS DRIVING DOWN THE ROAD AND HAD TO PULL OFF TO THE SIDE WHILE ALL THIS WAS TAKING PLACE. I HAVE CONTACTED GM FOR 2 DAYS NOW,A GM REP NAMED "RUPERT" TOOK THE INITIAL CALL AND SAID " DON'T WORRY, IT'S ALL COVERED GM WILL TAKE CARE OF IT" ( THESE CALLS ARE RECORDED.) I MADE IT TO A FRIENDS HOUSE ENOUGH TO GET GM TO CALL ROADSIDE ASSISTANCE AND TAKE MY CAR TO THE DEALER, [XXX] SAID THAT IT WOULD BE BEST TO TAKE MY CAR TO THE DEALER I BOUGHT IT FROM. 22 MILES AWAY. 8:30 AM WAS WHEN THE CALL WAS INITIATED AND A CALL FROM GM ROADSIDE ASSIST WAS MADE TO ME AT 9:30AM WITH A 2H ETA. THE FIRST TOW TRUCK BROKE DOWN AND I HAD TO CALL ROADSIDE ASSISTANCE BACK ONCE THE FIRST TOW TRUCK DID NOT SHOW UP 30 MIN PAST THE GIVEN ETA. FINALLY THE SECOND TOW TRUCK ARRIVES AT 1310 AND TAKES MY CAR TO THE DEALERSHIP. I CALL THE DEALERSHIP TO DISCUSS THE RENTAL CAR PROMISED BY GM, THE DEALERSHIP SAYS THAT GM ONLY COVERS A RENTAL FOR 3 DAYS, BUT IT WILL BE AT THE MINIMUM 7 DAYS BEFORE MY CAR IS EVEN LOOKED AT, SO I HAVE TO PAY OUT OF POCKET FOR A RENTAL CAR FOR 4 DAYS UNTIL MY CAR IS EVEN LOOKED AT, THAT'S NOT INCLUDING THE TIME TO FIX THE PROBLEM IF IT CAN BE FIXED RIGHT AWAY. AFTER SPEAKING TO 6 TIER 2 REPS SPECIALIST AND MANAGERS I HAVE NO ANSWERS WITH A BROKEN CAR, A RENTAL THAT IS HALF THE SIZE AS MY LACROSSE AND I STILL HAVE TO PAY FOR THE RENTAL. LUCKY I DID NOT DIE DRIVING! THIS NEEDS TO BE ADDRESSED! *TR

9/11/2014

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHEN SHE STOPPED THE VEHICLE, THE DRIVER'S SIDE DOOR INDEPENDENTLY LOCKED AND COULD NOT BE UNLOCKED. THE CONTACT BECAME TRAPPED IN THE VEHICLE FOR QUITE SOME TIME. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 6,000.

1/28/2013

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE VEERED TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT BECAUSE THE VEHICLE SAT FOR SO LONG, THE TIRES NEEDED TO BE BALANCED AND ROTATED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 348.

3/4/2013

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE RADIO/NAVIGATION CONSOLE SCREEN BECAME BLACK. THE ON STAR BUTTON AND THE EMERGENCY BUTTONS WERE ALSO DISABLED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THE RADIO WAS REPLACED TWICE. THE FAILURE RECURRED AND THE CONTACT WAS TOLD ON SUBSEQUENT VISITS THAT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED BUT THEY OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 900 AND THE CURRENT MILEAGE WAS 8,000. UPDATED

3/19/2013

THE "BLIND SPOTS" ON THIS VEHICLE ARE OUTRAGEOUS. THE FRONT SEAT HEAD RESTRAINT ARE SO BIG IT IS NOT POSSIBLE TO LOOK OUT THE DRIVERS SIDE REAR WINDOW WHEN BACKING UP. I WOULD REMOVE THE HEADRESTS TO MAKE THE CAR SAFER FOR OTHERS ( THE ONES YOU CAN'T SEE), BUT THEY CANNOT BE REMOVED. THE DECK LID IS SO HIGH THAT THE REAR VIEW MIRROR SHOWS ONLY ONE HALF OF THE OUTSIDE - THE REST OF THE MIRROR SHOWS THE INTERIOR OF THE CAR. THE PILLAR BETWEEN THE REAR SIDE WINDOWS AND THE BACK WINDOW IS SO WIDE THIS ALSO OBSCURES THE VIEW WHEN BACKING UP. THE VEHICLE IS GREAT WHEN GOING FORWARD, IT IS A MARVEL OF TECHNOLOGY. THIS IS ALL SPOILT WHEN DESIGNERS TAKE PREFERENCE OVER COMMON SENSE. *TR

7/14/2013

THE AIR CONDITIONING SYSTEM IS DEFECTIVE AND REQUIRES REPLACEMENT OF THE CABIN AIR FILTER EVERY 5,000 MILES. IF THE AIR FILTER IS NOT CHANGED ON A REGULAR BASIS A FOWL ORDER SMELLING LIKE MOLD/MILDEW COMES THROUGH THE VENTS. I'VE REPORTED THIS PROBLEM TO VARIOUS DEALERSHIPS AND IT HAS NOT BEEN RESOLVED. *JS

5/19/2014

VEHICLE INSTRUMENT CLUSTER REPORTED TRACTION CONTROL SERVICE NEEDED, TIRE PRESSURE MONITOR SERVICE NEEDED AND KEY NOT DETECTED. I PULLED OVER IMMEDIATELY TO LOOK AT THE TIRES AND ALL WERE GOOD. DROVE CAR TO DEALER AS I ASSUMED IT WOULD NOT IDENTIFY THE KEY FOB AND RESTART. DEALER CONFIRMED WARNING LIGHTS AT TIME OF DROP OFF BUT COULD NOT FIND ANY STORED FAULT CODES. RETURNED CAR WITH NO CORRECTIVE ACTION. THIS IS THE SECOND TIME THE TPMS HAS INDICATED A FLAT TIRE, USUALLY DRIVERS SIDE REAR. TPMS FALSE INDICATORS ARE A SERIOUS SAFETY CONCERN. *TR

6/6/2014

2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE DOORS ISSUE. *SMD THE CONSUMER STATED THE LOWER CORNER OF THE DOOR WAS SQUARE, FORMING A POINT. IF THE DOOR WAS NOT FULLY OPENED, AS THE CASE MAY BE IN A NARROW PARKING SPACE, A PERSON ENTERING THE VEHICLE CAN BE INJURED BY THE POINTED SURFACE. *JB

8/4/2014

THE HOOD BEGAN TO OPEN WHILE THE CAR WAS BEING DRIVEN. THE CAR HAS BEEN IN THE SHOP 7 TIMES AND GENERAL MOTORS SENT OUT AN ENGINEER TO LOOK AT THE PROBLEM. I THINK G, M, SHOULD HAVE NOTIFIED YOUR AGENCY AFTER THE CAR HAD BEEN IN THE SHOP THAT MANY TIMES. MY MOTHER IS 77 , MY FATHER IS 83 ( US ARMY RE-TIRED E-9 ) AND I AM LOOKING FOR HELP FROM YOUR AGENCY ON THEIR BEHALF. *TR

9/10/2014

2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO WIRING CONDUIT ISSUES. *SMD THE CONSUMER STATED THE WIRING CONDUIT FAILED TO MEET THE FIREWALL AT APPROXIMATELY TWO INCHES. WHICH LEFT THE TAPED WIRES LOOSE. AS HE LOOKED THROUGH THE COWL SCREEN, THE WIRES WERE TAPED TO WHERE THE WIRES ENTERED THE BODY. THE TAPES WIRES APPEARED TO HAVE BEEN TAPED 8-12 INCHES, WHICH COULD HAVE CAUSED ENGINE FAILURE., IF THE WIRES FAILED OR RUBBED TOGETHER.*JB

11/13/2014

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 4 MPH, THE FRONT SWAY BAR ON THE DRIVER SIDE OF THE VEHICLE FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO WEAR AND TEAR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,938.

8/22/2016

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE TAILGATE INADVERTENTLY UNLATCHED AND OPENED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

3/9/2021

2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 20V-764 THE CONSUMER STATED WHILE DRIVING THE VEHICLE BEGAN ZIG-ZAGGING AND BECAME DIFFICULT TO DRIVE. THE VEHICLE WAS REPAIRED AT A LOCAL AUTO REPAIR SHOP DUE TO THE PARTS BEING UNAVAILABLE AT THE DEALER. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE COST OF REPAIRS. THE MANUFACTURER WAS CONTACTED, BUT DENIED REIMBURSEMENT DUE TO THE VEHICLE NOT BEING REPAIRED AT AN AUTHORIZED DEALER.

1/20/2022

The contact owns a 2012 Buick LaCrosse. The contact stated that while driving at an undisclosed speed, the vehicle decelerated and stalled. The vehicle was restarted and the Electronic Stability Control (ESC) warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed the electronic brake control module needed to be replaced. The vehicle was repaired. The contact stated that the failure was related to NHTSA Campaign Number: 11V404000 (Electronic Stability Control). The manufacturer was not notified of the failure. The approximate failure mileage was 96,000.

4/22/2022