2025 Buick Envista Owner Complaints

What component or system failed or malfunctioned, and is it available for inspection upon request? The instrument panel (or instrument cluster) is malfunctioning. The issue is intermittent, meaning the instrument panel blacks out unpredictably. Yes, it is available for inspection upon request. How was your safety or the safety of others put at risk? When the instrument panel blacks out, all critical information such as the speedometer, fuel gauge, radio communications, traffic safety alerts, and other essential displays are completely unavailable. It’s like driving without any reference, which puts everyone at risk because the driver is essentially "driving blind." Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue is currently being investigated by the dealership. The problem mirrors the symptoms outlined in the A232424320 Intermittent Instrument Panel Blackout Safety Recall issued in November 2023. The dealer has been attempting to resolve the issue for three weeks with the vehicle, and they even provided a loaner vehicle (Buick Encore GX) that exhibits the same problem. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle is currently being inspected by the Buick dealership where the vehicle was purchased (Shamaley Buick GMC OF EL PASO TX). Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? The issue first appeared just days after purchasing the vehicle. There were no prior warnings or messages before the instrument panel began malfunctioning. In fact, the loaner vehicle provided to us has now been in use longer than our actual purchased vehicle, and it displays the same problem.

9/11/2024

The contact owns a 2025 Buick Envista. The contact stated that while driving at unknown speeds, the speedometer gauge went blank. While driving at an undisclosed speed, the vehicle shut off. The speedometer started flashing, and the MPH changed. The contact stated that 71 MPH was displayed on the speedometer and continued to flash and increase. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the system was upgraded. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Ferguson Buick GMC (1601 N Elm Pl., Broken Arrow, OK 74012); where it was determined that a factory reset was needed. The vehicle was repaired, but the failure persisted. The dealer suggested that the vehicle be taken to another location. While driving at an undisclosed speed, the speedometer became inoperable for five minutes. The instrument panel was blank. The manufacturer was contacted, and opened a case, but no additional assistance was provided. The failure mileage was approximately 250.

11/1/2024

What component or system failed or malfunctioned, and is it available for inspection upon request? The instrument panel (or instrument cluster) is malfunctioning. The issue is intermittent, meaning the instrument panel blacks out unpredictably. Yes, it is available for inspection upon request. How was your safety or the safety of others put at risk? When the instrument panel blacks out, all critical information such as the speedometer, fuel gauge, radio communications, traffic safety alerts, and other essential displays are completely unavailable. It’s like driving without any reference, which puts everyone at risk because the driver is essentially "driving blind." Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue is currently being investigated by the dealership. The problem mirrors the symptoms outlined in the A232424320 Intermittent Instrument Panel Blackout Safety Recall issued in November 2023. The dealer has been attempting to resolve the issue for three weeks with the vehicle, and they even provided a loaner vehicle (Buick Encore GX) that exhibits the same problem. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle is currently being inspected by the Buick dealership where the vehicle was purchased (Shamaley Buick GMC OF EL PASO TX). Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? The issue first appeared just days after purchasing the vehicle. There were no prior warnings or messages before the instrument panel began malfunctioning. In fact, the loaner vehicle provided to us has now been in use longer than our actual purchased vehicle, and it displays the same problem.

9/11/2024

When driving car the speedometer goes blank no way to tell how fast you are going. Police has pulled over for speeding over 15 miles the speed limit but there is no way to tell how fast you are going. Car screen where speedometer is appears as if the car was parker as it is turning off several times when the car is being driven. It has been to the shop once for a software update second time in the shop for a factory reset third time in the shop for nearly 25 days and noone tested the car to see if it was working properly. Car is having so many safety issues at this time. The dealership kicked the car out of the shop due to the demands of other cars that were sold from their dealership.

11/1/2024

The contact owns a 2025 Buick Envista. The contact stated that while driving at unknown speeds, the speedometer gauge went blank. While driving at an undisclosed speed, the vehicle shut off. The speedometer started flashing, and the MPH changed. The contact stated that 71 MPH was displayed on the speedometer and continued to flash and increase. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the system was upgraded. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Ferguson Buick GMC (1601 N Elm Pl., Broken Arrow, OK 74012); where it was determined that a factory reset was needed. The vehicle was repaired, but the failure persisted. The dealer suggested that the vehicle be taken to another location. While driving at an undisclosed speed, the speedometer became inoperable for five minutes. The instrument panel was blank. The manufacturer was contacted, and opened a case, but no additional assistance was provided. The failure mileage was approximately 250.

11/1/2024

I purchased the vehicle on 12/21/24, and I now have a check engine light with a code related to "The Engine and Transmission System is not performing as expected. An issue has been detected in the Fuel Management System used to maintain, control, and monitor fuel consumption." I am not sure if my safety is at risk as the service center cannot currently schedule a service appointment to confirm the issue.

12/31/2024

Vehicle: 2025 Buick Envista Incident Date: July 19, 2025 I purchased a brand-new 2025 Buick Envista in June, 2025 and owned it for just over a month when the brakes suddenly and completely failed while I was driving on the highway. As I exited the ramp and attempted to slow down, the brake pedal went soft and unresponsive. I had no ability to stop my vehicle, and in a moment of panic, I swerved into a curb to avoid hitting other cars or pedestrians. This caused damage to my rim and tire, but thankfully I avoided a major crash or injury. I had the vehicle towed to the dealership, where they diagnosed a master cylinder failure. The car is currently being repaired under warranty, but I no longer feel safe driving it. I suffer from anxiety and have been experiencing panic attacks and nightmares since the incident. I am deeply afraid of getting back into a car that nearly killed me. This is a brand-new vehicle and a brake failure of this magnitude should never happen — let alone within the first month of ownership. GM/Buick has offered to repair the car but not replace it, and I was informed I do not qualify for lemon law because this has only occurred once. That doesn’t change the fact that I experienced a catastrophic and life-threatening failure that could have resulted in serious injury or death. I am filing this report because I believe this is a manufacturing defect that poses a danger to others. A single failure of this kind is enough to destroy trust in the safety of a vehicle. If this happened to someone else, the outcome could be tragic. Please investigate this issue before someone loses their life.

7/22/2025

ON [XXX], (SUNDAY) AFTER DRIVING TO AN EAST LANSING, MI RESTAURANT & SPENDING 1-1/2 HOURS EATING BREAKFAST, I TURNED MY CAR ON AT ABOUT [XXX], AND RECEIVED AN ERROR MESSAGE ON THE DASHBOARD THAT THE POWER STEERING WAS NOT FUNCTIONING. I TRIED BACKING UP, THEN DRIVING FORWARD 3-4 TIMES & THE ISSUE WAS CONFIRMED. I ALSO TURNED THE CAR OFF & ON SEVERAL TIMES WITH THE SAME ERROR MESSAGE APPEARING. I CALLED ON STAR AND THE DIAGNOSTIC TESTS WERE ALL NEGATIVE FOR ISSUES. MY CALL TO ON STAR GOT DISCONNECTED. I TURNED MY CAR OFF. WHEN I TURNED IT BACK ON, THE POWER STEERING WAS WORKING. ON STAR CALLED ME BACK & I REPORTED THAT THE POWER STEERING WAS NOW APPARENTLY WORKING. I THEN DROVE, VERY APPREHENSIVELY, OVER 100 MILES TO MY HOME IN GRAND HAVEN, MI WITH NO PROBLEMS. THIS COULD HAVE PROVED DEADLY IF MY POWER STEERING HAD FAILED DURING THE DRIVE. ON [XXX], (SUNDAY), AT 3:22PM EST, I RECEIVED , IN MY EMAIL, MY SEPTEMBER 'DIAGNOSTIC' REPORT THAT MY ANTILOCK BRAKING SYSTEM HAS AN ALERT THIS MONTH WITH REQUIRES IMMEDIATE ATTENTION. AS OF TODAY, MONDAY, SEPTEMBER 15, I HAVE NOT CONTACTED THE DEALER YET. THIS IS MY 3RD WARRANTY ISSUE SO FAR, MAKING ME EXTREMELY UNSATISFIED (NOT YOUR PROBLEM, I KNOW). MY BACKUP CAMERA CEASED FUNCTIONING & HAD TO BE REPLACED. MY DRIVER SIDE MIRROR GLASS WAS NEVER SEATED PROPERLY AND THE ENTIRE MIRROR IS IN THE PROCESS OF BEING REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

9/15/2025

The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other vehicles were approaching within the expected distance. The blind spot indicator light only illuminated once the approaching vehicle was already beside the vehicle. The contact stated that the back over prevention camera failed to display the rear of the vehicle due to condensation. The vehicle had been taken to the dealer who flushed out the washer fluid for the windshield wiper due to ice forming in the fluid. The dealer was unable to determine the cause for the failure of the front crash assist indicator. The dealer implied that the system would only activate if the driver was operating the vehicle with one hand. The blind spot indicator had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failures and filed a case. The failure mileage was 3,000.

1/14/2025

The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other vehicles were approaching within the expected distance. The blind spot indicator light only illuminated once the approaching vehicle was already beside the vehicle. The contact stated that the back over prevention camera failed to display the rear of the vehicle due to condensation. The vehicle had been taken to the dealer who flushed out the washer fluid for the windshield wiper due to ice forming in the fluid. The dealer was unable to determine the cause for the failure of the front crash assist indicator. The dealer implied that the system would only activate if the driver was operating the vehicle with one hand. The blind spot indicator had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failures and filed a case. The failure mileage was 3,000.

1/14/2025

The contact owns a 2025 Buick Envista. The contact stated that while driving approximately 50 MPH in snowy weather and attempting to clear the windshield, the windshield washer fluid failed to spray properly. The front crash assist indicator to verify that the system has activated failed to illuminate intermittently. The blind spot indicator failed to illuminate on the side mirrors while other vehicles were approaching within the expected distance. The blind spot indicator light only illuminated once the approaching vehicle was already beside the vehicle. The contact stated that the back over prevention camera failed to display the rear of the vehicle due to condensation. The vehicle had been taken to the dealer who flushed out the washer fluid for the windshield wiper due to ice forming in the fluid. The dealer was unable to determine the cause for the failure of the front crash assist indicator. The dealer implied that the system would only activate if the driver was operating the vehicle with one hand. The blind spot indicator had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failures and filed a case. The failure mileage was 3,000.

1/14/2025

I have not yet taken it to be checked. I will soon. The rearview camera has gone out completely, it still beeps if I am too close to something. Sometimes the infotainment screen does like a crossover screen malfunction type of issue. This put myself and others at risk because I rely on the camera and although it beeps, I still would not be able to see what is behind me. There was nothing the warned or indicated there was an issue. This is a brand new vehicle so not even sure why this would have occurred on such a newer vehicle.

7/15/2025

Vehicle: 2025 Buick Envista Incident Date: July 19, 2025 I purchased a brand-new 2025 Buick Envista in June, 2025 and owned it for just over a month when the brakes suddenly and completely failed while I was driving on the highway. As I exited the ramp and attempted to slow down, the brake pedal went soft and unresponsive. I had no ability to stop my vehicle, and in a moment of panic, I swerved into a curb to avoid hitting other cars or pedestrians. This caused damage to my rim and tire, but thankfully I avoided a major crash or injury. I had the vehicle towed to the dealership, where they diagnosed a master cylinder failure. The car is currently being repaired under warranty, but I no longer feel safe driving it. I suffer from anxiety and have been experiencing panic attacks and nightmares since the incident. I am deeply afraid of getting back into a car that nearly killed me. This is a brand-new vehicle and a brake failure of this magnitude should never happen — let alone within the first month of ownership. GM/Buick has offered to repair the car but not replace it, and I was informed I do not qualify for lemon law because this has only occurred once. That doesn’t change the fact that I experienced a catastrophic and life-threatening failure that could have resulted in serious injury or death. I am filing this report because I believe this is a manufacturing defect that poses a danger to others. A single failure of this kind is enough to destroy trust in the safety of a vehicle. If this happened to someone else, the outcome could be tragic. Please investigate this issue before someone loses their life.

7/22/2025

See attached document for complaint.

9/10/2025

ON [XXX], (SUNDAY) AFTER DRIVING TO AN EAST LANSING, MI RESTAURANT & SPENDING 1-1/2 HOURS EATING BREAKFAST, I TURNED MY CAR ON AT ABOUT [XXX], AND RECEIVED AN ERROR MESSAGE ON THE DASHBOARD THAT THE POWER STEERING WAS NOT FUNCTIONING. I TRIED BACKING UP, THEN DRIVING FORWARD 3-4 TIMES & THE ISSUE WAS CONFIRMED. I ALSO TURNED THE CAR OFF & ON SEVERAL TIMES WITH THE SAME ERROR MESSAGE APPEARING. I CALLED ON STAR AND THE DIAGNOSTIC TESTS WERE ALL NEGATIVE FOR ISSUES. MY CALL TO ON STAR GOT DISCONNECTED. I TURNED MY CAR OFF. WHEN I TURNED IT BACK ON, THE POWER STEERING WAS WORKING. ON STAR CALLED ME BACK & I REPORTED THAT THE POWER STEERING WAS NOW APPARENTLY WORKING. I THEN DROVE, VERY APPREHENSIVELY, OVER 100 MILES TO MY HOME IN GRAND HAVEN, MI WITH NO PROBLEMS. THIS COULD HAVE PROVED DEADLY IF MY POWER STEERING HAD FAILED DURING THE DRIVE. ON [XXX], (SUNDAY), AT 3:22PM EST, I RECEIVED , IN MY EMAIL, MY SEPTEMBER 'DIAGNOSTIC' REPORT THAT MY ANTILOCK BRAKING SYSTEM HAS AN ALERT THIS MONTH WITH REQUIRES IMMEDIATE ATTENTION. AS OF TODAY, MONDAY, SEPTEMBER 15, I HAVE NOT CONTACTED THE DEALER YET. THIS IS MY 3RD WARRANTY ISSUE SO FAR, MAKING ME EXTREMELY UNSATISFIED (NOT YOUR PROBLEM, I KNOW). MY BACKUP CAMERA CEASED FUNCTIONING & HAD TO BE REPLACED. MY DRIVER SIDE MIRROR GLASS WAS NEVER SEATED PROPERLY AND THE ENTIRE MIRROR IS IN THE PROCESS OF BEING REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

9/15/2025

On August 13, 2025, I purchased the 2025 Buick Envista from DeMontrond in Houston, Texas, for $31,000.00, with a down payment of $12,000. The car is a gift to my grandson who recently graduated from college and starting a job at the Emory University Hospital. On September 6, 2025, the car had to be taken to be repaired due to a “fuel filler pipe leaking”. I didn’t expect that a brand-new car would need to be repaired for something that seems to be dangerous. The fuel filler pipe is crucial for the safe and efficient transfer of fuel to the vehicle's tank. It connects the fuel cap to the fuel tank, ensuring that fuel flows properly without spills or leaks. A leaking fuel filler pipe can lead to fuel vapors escaping, which can be dangerous and illegal in most states. It can also cause issues with the vehicle's EVAP system, leading to diagnostic trouble codes related to fuel vapor leaks. I contacted General Motors Consumer Department and sent a letter to Mr. Mark Reuss, President of GM requesting that the vehicle be replaced or the money I paid be refunded. They refused to replace the vehicle or refund the money I had already paid. Through this letter, I am requesting your help to have GM recalled the vehicle and that I am provided with a brand-new and safe replacement or to refund me the money I already paid.

11/21/2025